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Volume 27, Issue 3

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Doing the Right Thing: Putting Associates First in Times of Crisis

Written by  SHAWN BERG October 1, 2009

Ranked as one of the “100 Best Companies to Work For” by Fortune magazine for 11 consecutive years, diversified automotive company, JM Family Enterprises Inc. (JM Family), is known for best practices. Founded by automotive legend Jim Moran, and built upon his guiding philosophies, including the “3C’s” of communication, cooperation, and consideration, JM Family considers its staff far more than employees. We are associates – and, as instilled by Moran, our company’s “most important asset.” That fundamental belief is reflected in both day-to-day operations and how we handle crisis management. This critical function is viewed not just from the perspective of compliance; rather, we consider it the right thing to do. Simply stated, we put both associates and business continuity first – especially in times of crisis. JM Family considers the most important element of any successful crisis management plan to be caring for associates. Following a crisis, it is only

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