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Volume 27, Issue 3

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Operational Resiliency: The New Imperative for Disaster Recovery and Business Continuity

Written by  MICHAEL CROY & DAVID HALFORD December 4, 2012

As technology’s strategic importance to the business has grown, so have the costs and risks for disruptions. Today, there is a wide range of disruptions that could take place such as an accident, a malicious attack, or many other reasons like out-of-commission technology that shuts down e-commerce sites, billing and payment systems, supply chains, or even just the loss of Internet access for employees. These disruptions can result in lost company revenue, lower employee productivity, a damaged corporate reputation, and possibly regulatory fines. Network outages alone cost businesses in the United States $1.7 billion in 2010, according to an estimate by CDW. Not surprisingly, then 27 percent of enterprises say significantly upgrading business continuity and disaster recovery (BC/DR) capabilities is a critical priority while another 41 percent say it is a high priority, according to Forrester Research. With the stakes so high, chief information officers (CIOs) and other top executives are rethinking


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