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Volume 27, Issue 3

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Disaster in the Making Without a Records and Information Management Program

Written by  MARK A. EMERY April 19, 2012

In the weeks and months that followed the Sept. 11, 2001, terrorist attacks, about 25 companies located in or around New York’s World Trade Center immediately accessed the mission-critical back-up data needed to get their businesses up and running again.Among them was Cantor Fitzgerald, the bond-trading firm that lost nearly 700 employees that terrible morning. By the afternoon of Sept. 12, Cantor’s backup tapes – tapes that included its client database and daily transaction data – were installed at the company’s Rochelle Park, N.J., offices. Cantor’s trading operations commenced the following morning.Much was made of Cantor having the foresight to put a state-of-the-art disaster recovery and records and information program in place, and justifiably so. However, little if any mention was made of the amount of work Cantor – not to mention the other 24 companies – put into developing and implementing their recovery programs years before the unthinkable occurred.Perhaps


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