Michael A. Herrera, CDRP, has been with Bank of America since 1993, serving as Vice President and Southwest Region Business Continuity Planning Manager. He designed and implemented comprehensive, on-going regional business continuity program supporting 300 business units and 400+ branches across four states. He organized a working Executive Steering Committee directly responsible for directing and validating the regional business continuity program. Mr. Herrera created crisis management teams in each state designed to direct corporate wide recovery efforts in an outage or disaster. He developed and published inclusive corporate and retail bank crisis management plans structured to facilitate crisis management team mobilization and direction of business resumption efforts. He established and maintained state and regional Emergency Operation Centers designed to function as the central command centers to lead bank crisis management team.

William J. Rider Jr. is the VAST (Value Added Service Team) Manager for Moore Business Communication Services. In this position, which he has held since April 1996, Mr. Rider developed, implemented and managed the print/mail recovery capability for all Moore BCS Business Recovery Clients. His responsibilities include managing the Business Recovery operations team including project management, programming and electronic configuration, maintenance of the recovery services hardware configuration and utilization, development and implementation of the testing and maintenance methodology used to support all clients, and actual recovery execution and support for clients at time of disaster.

Anna E. Rogers is an AIS Contingency Planner for The Associates in Irving, Texas. She is responsible for the coordination of the development, implementation and testing of contingency plans for corporate data center. This includes mainframe, AS400, client server, and production routed network. She is responsible for working with new development projects that include automated functionality to design an appropriate contingency plan prior to production implementation. She received a BS in Accounting with a minor in Computer Science from Arkansas State University in Jonesboro, Ark. She received accreditation through a Fellowship with the Business Continuity Institute in London, England.