DISASTER RECOVERY 
JOURNAL

Return to the Spring 2001
Index


P. O. Box 510110
St. Louis, MO 63151
(314) 894-0276 
Fax: (314) 894-7474
Internet
www.drj.com 
E-mail
drj@drj.com

PUBLISHER &
EDITOR-IN-CHIEF
Richard L. Arnold, CBCP
richard@drj.com

SENIOR EDITOR
Janette Ballman
janette@drj.com

EDITOR
Michelle Saab
michelle@drj.com

COPY EDITORS
Edward H. Pearce, CBCP
drj@drj.com
Richard Sandhofer
richards@drj.com

INTERNET / 
ADVERTISING 
Robert Arnold
bob@drj.com

_____________

Corporate

President/CEO
Richard L. Arnold, CBCP
richard@drj.com

Vice President 
Robert Arnold
bob@drj.com

CONFERENCE COORDINATOR
Patti Fitzgerald, CBCP
patti@drj.com

CONFERENCE REGISTRAR
Merce Knese
mercedes@drj.com

CIRCULATION
Laura Baugh
laurab@drj.com

INTERNATIONAL
CONTACTS
England: Thom Hetherington
Business Continuity 
Phone: 0161-237-1007
thomh@tempus.demon.co.uk

Australia: Anthony J. Harvey
Journal of Business Continuity
Phone: 0011-613-953-0055-8
fax: 0011-613-953-0528
sector@notability.com.au

Japan: Shinji Hosotsubo
Quake Japan Co., Ltd.
Phone: 03-3215-2880
fax: 03-3215-2881

Brazil: Jose Carlos Ferreira
Disaster Recovery Mercosul
Phone: 55 11 3666-9506
conc2000@uol.com.br
ww.drms.com.br




Click Here for a Printable Version

2001 Other Services Survey

Academic Press
Diane Jones
525 B Street, Ste. 1900
San Diego, CA 92119
(619) 699-6233, fax (619) 699-6380
Customer service (800) 321-5068

Academic Press is the publisher of Emergency Response Planning for Corporate and Municipal Managers*, by Paul A. Erickson. It is a complete guide to help you prevent, prepare for, and respond to emergencies. It outlines proactive and reactive strategies to reduce risk to people and property; describes how to form effective partnerships with federal, state, and local government agencies; defines the roles of everyone involved in emergency response; explains regulations and guidelines from OSHA, FEMA, EPA, etc; shows how to develop an emergency response plan, train personnel, and protect people from hazards; and includes many helpful appendices. (*Published January 1999, casebound, 564 pp, $79.95/ISBN: 0-12-241540-X)

ACI Worldwide
Judy Hartlieb
330 South 108th Ave.
Omaha, NE 68154
(402) 390-7600, fax (402) 330-1528
www.aciworldwide.com

ACI Worldwide provides online transaction processing software and consulting services to meet the needs of mission critical industries around the world. Along with electronic payment processing, ACI provides a suite of tools, utilities and services for mission critical applications that operate on a variety of hardware platforms including IBM AS/400 and R/S 8000, Windows NT, Compaq NonStop Himalaya, Stratus, UNIX and SUN systems. DataWise™ is a Stratus based application that enhances data center management. ENGUARD®, a proactive, cross-platform, monitoring, alarm and dispatch tool was designed to protect your technology investment at the hardware, software and operating systems levels. Extractor/Replicator™ provides a solution to capture and replicate Enscribe and Non-Stop SQL data. Internet Communications for the Enterprise (ICE™) is a multifaceted software solution that delivers a range of communication services for Compaq NonStop Himalaya users in SNA, APPN, or TC/IP environments. Business Continuity Services are provided by ACI. A four-phase methodology provides in-depth analysis of your business systems, as well as straightforward, logical recommendations. Our goal is to help your company gather reliable system performance and key decision-making data that can be applied to your business continuity philosophy. ACI also provides a host of product solutions specifically targeting customer banking, retail and the healthcare industries.

ACR, Inc.
Jim O’Callaghan
925-6 Seton Court
Wheeling, IL 60090
(847) 658-8988, fax (847) 215-1592

ACR is a restorative cleaning specialist, offering 24-hour emergency response to fire, water and bio-contamination related disasters. Our firm is active with ASCR, WLI, IICRC, MSHI, NIDR. We have sun serving cook, DoPage, McHenry, Lake, Kane and Will counties since 1986. We offer complete cleaning and restoration of contents and structure, drying and mitigation. We provide complete analysis, repair, cleaning of all electronic devices.

ADAPT, Inc.
Gene Ackermann
888 Shenandoah Shores Road
AirPac Technology Park
Front Royal, VA 22630 USA
(800) 243-COOL (2665), fax (540) 622-2634
www.coolestspot.com

ADAPT, Inc. is a leading distributor/manufacturer of air conditioning products providing solutions for tough cooling problems since 1984. ADAPT offers two lines of portable air conditioners, the AirPac PortaPac and the AirPac COOLIT. These portable air conditioners are self-contained, rugged, reliable and easily transportable for disaster response. Designed to deliver high powered air conditioning for difficult cooling situations, the AirPac PortaPac and AirPac COOLIT lines are the top choice of disaster contingency planners for primary, temporary, supplemental and emergency cooling. When disaster strikes, ADAPT can offer you the cooling solution for your exact need. Units are available in cooling capacities of 1/2 to 15 tons. Call ADAPT’s Solutions Department toll free, or visit us at www.CoolestSpot.com.

Aeroscopic Engineers, Inc.
Ian Spiszman, President
5245 San Fernando Road - West
Los Angeles, CA 90039
(800) 950-2376, (818) 543-3930
Fax: (818) 543-3986

Health and safety services: Indoor air quality testing, evaluation, and consultation; industrial hygiene monitoring; OSHA compliance audits. Aero De Watering: standing water removal, extraction of water; drying of contents and structure. Structure and Contents Cleaning: Customary cleaning of ceilings, walls, furniture, floor coverings, and general contents. Hardware Reclamation: Restoration and repair of electronic, electrical, and mechanical equipment, including cleaning, de-rusting, and re-working. Corrosion Control: Prevention and control of corrosion damages. HVAC Cleaning and Decontamination: Removal of fire debris, dirt, etc. from heating, ventilating, and air conditioning systems. Odor and Pollution Control: abatement of fire-related smoke odor, stink bombs, animal odor, sewage, pesticides and other malodors.

Aggreko Inc.
Gordy Broussard
4607 W. Admiral Doyle
New Iberia, LA 70560
(337) 367-7884, fax (337) 367-6644
(800) 443-2447

Aggreko is the world leader in temporary utility rental services. Our product line is comprised of silenced generators, HVAC and process chillers, air-conditioners, electric heaters, dehumidifiers, 100% oil-free air compressors and a complete line of accessories. Aggreko proudly offers 24-hour emergency assistance from over 100 locations throughout the world.

American Innotek, Inc.
Bruce Brown
501 S. Andreasen Dr.
Escondido, CA 92029
(760) 741-6600, fax (760) 741-6622

American Innotek, Inc. is the largest manufacturer of disposable urine and solid human waste bags in the United States. The RESTOP™ FIELD LAVATORY SYSTEM was developed to specifically meet the needs of the disaster preparedness market. It provides a “way to go, when there is no place to go.” The RESTOP™ FIELD LAVATORY SYSTEM provides for both male and females a clean, sanitary, and private environment where they can take restroom breaks. It is lightweight, requires minimum storage space, has a relatively unlimited shelf life and can be set up in a matter of minutes. It is environmentally friendly and all debris can be disposed of along with paper trash. The RESTOP™ FIELD LAVATORY SYSTEM, the “truly portable porta-potty” eliminates the logistical problem of getting the porta-potties out to the field during times of emergency and also the problems involved in the servicing of them. Email: bbrown@briefrelief.com.

amerivault corp.
Bob Marshall
60 Hickory Drive
Waltham, MA 02451
(800) 774-0235, fax (781) 890-8690

amerivault corp. is committed to offering reliable automated backup and recovery services to computer-dependent companies across a broad array of industries. Our system-driven methodology assures fail-safe backup solutions that exceed customer expectations, and do so at competitive prices. By utilizing software and bandwidth, amerivault has implemented an entirely new business model for the traditional offsite data storage and protection industry.

Arcus Data Security, Inc.
745 Atlantic Avenue, 4th Floor
Boston, MA 02111
(800) GO-ARCUS, fax (617) 422-0826

Arcus Data Security, Inc. is the largest provider of offsite data protection services. We serve the United States and Europe with 54 state-of-the-art facilities, 1,200 data security professionals, a 400-vehicle fleet, and access to 96 dedicated aircraft. Our services include: Traditional Offsite Vaulting, a cost effective solution, protecting your data in offsite ‘vaults’ to ensure your data’s security; Iron Mountain LiveVault, an electronic vaulting service that provides uninterrupted data protection for Windows NT; Mainframe Electronic Vaulting, a service that connects your company’s site to an offsite vaulting facility by using a CNT digital data network; ‘Rack to Rack’ Media Migration, a comprehensive media relocation service that moves your data quickly, efficiently, and securely; and a myriad of other media products and services, tailored to fit your data protection needs.

Belfor USA
Tracey McDonough/Tammy Byrne
2425 Blue Smoke Ct. S.
Ft. Worth, TX 76105
(800) 856-3333, (817) 535-6793,
fax (817) 536-1167

The BELFOR name may be new to you, but it’s one you should come to know. Although a new name in the U.S., BELFOR is the global leader in property restoration. BELFOR USA: has 16 offices (not franchises) coast to coast with over 550 fulltime employees and some of the most highly experienced disaster recovery professionals in the industry; Provides an entire line of in-house restoration services including water and fire damage recovery, reconstruction and contents recovery including electronics, manufacturing equipment and book & document recovery; Has technical expertise inhouse (not subcontractors) to restore sophisticated electronics including computer systems, medical, broadcasting, satellite and semiconductor industry equipment; Is part of the International BELFOR Group with company operations (not franchises) in 24 countries to instantly link you to resources for your properties overseas. BELFOR entered the United States two years ago by merging with Recovery Solutions International and Disaster Recovery Services (DRS), two companies known for their skilled people and integrity. BELFOR USA continues to grow its line of services by acquiring the best companies in their field. Relectronics-Remech, pioneers in the recovery of sophisticated computers, manufacturing equipment and electronics, is now part of the BELFOR family. This year, the addition of Bridgeway Construction Company brings our service line full circle, enabling us to take you from emergency response through reconstruction.

BMS Catastrophe
Mary Corn
303 Arthur Street
Fort Worth, TX 76107
(817) 332-2770, fax (817) 332-6728

BMS Catastrophe, Inc. (BMS CAT) is a leader in the restoration industry, having assisted in such clean-ups as the First Interstate Fire, World Trade Center bombing and the Oklahoma City bombing. Our eight strategically located regional service centers give us the ability to mobilize crews and equipment quickly and cost effectively, nationwide. BMS CAT offers complete fire and water restoration services as well as special technologies such as document freeze-drying, electronics restoration and magnetic media recovery.

Burns Services, Inc.
Gerald Burns/John Crist
400 9th Avenue, S.
Safety Harbor, FL 34695
(800) 446-1620, fax (727) 726-0697
www.disasterrestoration.com

Burns Services Inc. has 30 years of successful disaster recovery and mitigation for commercial, industrial and medical facilities. Specializing in cleaning and drying of contents and structure damage from fire, water, wind and other disasters.

Cat Rental Power - Caterpillar Inc.
Mark Manint
P.O. Box 610
Mossville, IL 61552-0610
(309) 578-8117, fax (309) 578-7302
www.cat-rental.com

Cat Rental Power is a global network made up of Caterpillar and Caterpillar dealers to provide energy solutions worldwide. Caterpillar dealers carry a full line of diesel and gas powered generator sets, power modules, chillers, distribution equipment, load banks, cables, air compressors, and other equipment to handle your specific power needs. Generator sets are available from 5kW (12 kVA) to 2000 kW (2200 kVA) in individual sound attenuated modules, and, temperature control air conditioners, chillers, air handlers, and associated equipment from 25 to 500 tons. Cat Rental Power - On Site, On Line, On Time!

Caterpillar Inc.
Robert Christmas
P.O. Box 610
Mossville, IL 61552-0610
(309) 578-6444, fax (309) 578-6466

Caterpillar is the world leader in power. The Cat Rental Power dealer network has thousands of portable generator sets on hand as well as Chillers, distribution equipment load banks and cable. Plus expert technicians to assist in start-up and follow up support.

CCSI Professional Services, Inc.
200 Knickerbocker Avenue
Bohemia, NY 11716
(800) 770-7755, fax (631) 563-9554

CCSI Professional Services, Inc. offers business continuity and recovery planning services, as well as a fully functional hot site recovery facility, the how-to-plan resource guide entitled “Recovering Your Business”, and the industry standard Disaster Recovery System (DRS) software product.

CDI Vaults
David Butler
P.O. Box 22308
Eugene, OR 97402
(541) 344-7890, fax (541) 344-8773

CDI Vaults provides secured document and data archives, software escrow services, special media and cultural collections, disaster planning, records and media destruction, microfilming.

Compaq Computer Corporation
Business Continuity Solutions
Teresa Brownlee, Worldwide Mktg. Mgr.
2 Results Way
Marlborough, MA 01752
(508) 467-2709, fax (508) 467-3372
www.compaq.com

In today’s global economy...where the business day never ends, technology users have come to expect 24 x 365 access to virtually all IT-based processes. With Compaq’s complete portfolio of business continuity technologies and services, backed with the strengths of our industry-leading partners, we deliver proven solutions to help global corporations manage business risk and protect technology investments. Compaq Computer Corporation, a Fortune Global 100 company, is a leading global provider of technology and solutions. Compaq designs, develops, manufactures, and markets hardware, software, solutions, and services, including industry leading enterprise computing solutions, fault-tolerant business critical solutions, and communications, commercial desktop and portable products, and consumer PCs that are sold in more than 200 countries.

Computer Conversions, Inc.
Lee Tydlaska
8910 Activity Road, Suite A
San Diego, CA 92126
(858) 693-1697, fax (858) 693-6003

Data Recovery: Lost or damaged backup data? Relax...we can help you recover. Backup tapes suffering from water, smoke or fire damage, file corruption, or “user error” can be salvaged. Our team of data recovery experts can retrieve your data and get you up and running again...fast! Data Conversion: Upgrading your system? Sharing information between incompatible computers? Our capabilities - your convenience. Save time and money. Let us convert your data to work with the system and software you specify.

CORT Furniture Rental
Paula B. Green
11250 Waples Mill Road, Suite 500
Fairfax, VA 22030
(703) 968-8500, fax (703) 968-7911
www.cort1.com, www.relocationcentral.com

At CORT Furniture Rental, large scale and small scale disaster relief is an important part of our business. We work with corporations to establish parameters for setting up temporary offices if there is a disruption in key facilities. In a large scale disaster, employees often lose their homes as well as their offices. We can often work to help them establish temporary accommodations while we are setting up emergency office space. CORT Furniture Rental is able to locate and transport furniture in the most difficult situations because of our nationwide network of warehouses, and our clout with leading furniture manufacturers. Our relationships with leasing agents and property management firms allow CORT Furniture Rental to assist in locating as well as furnishing temporary offices and homes.

Deloitte & Touche - Secure Business
Solutions
Steven J. Ross
Two World Financial Center
New York, NY 10281-1414
(212) 436-2226, fax (212) 436-5443

Deloitte and Touche, Enterprise Risk Services offers consulting assistance for business continuity planning, including assessment of current plans, procedures and designs and implementation support in developing and deploying high availability business systems. Areas of support include network and process design, backup and recovery, disaster recovery planning and testing, awareness programs, training and documentation, assistance on site and vendor selection.

Delta Psychological Services
Michael Maly
3865 Rocky River Drive, Suite 3
Cleveland, OH 44111
(216) 671-4508, fax (216) 671-6508

Psychological consultants with over 30 years of problem solving experience in disaster recovery and crisis management. Services include trauma prevention planning, 24/7 on-scene support, crisis intervention, pre- and post-incident training and team building, individual trauma treatment using EMDR.

Dialogic Communications Corporation
Dave Krikac, VP Marketing
381 Riverside Drive, Suite 300
Franklin, TN 37064
(615) 790-2882, fax (615) 791-3905

Dialogic Communications Corporation (DCC) meets the complex notifications needs for business continuity, emergency management and disaster recovery. Its flagship product, The Communicator!™ high-speed notification system, automatically alerts response teams and residents when public safety is jeopardized by HAZMAT spills, inclement weather, etc. DCC’s optional GIS interface, GeoNotify™, allows users to geographically select callout areas.

Disaster Resource Guide
P.O. Box 15243
Santa Ana, CA 97235
(714) 558-8940
www.disaster-resource.com

The DISASTER RESOURCE GUIDE is an annual “One-Stop” GUIDE with resources for prevention, mitigation, response and recovery. The GUIDE has been developed to assist business and industry, government, institutions and schools in five areas: Planning and management, information technology, facilities, human concerns, and crisis response/communications. Included are resources from more than 170 companies who have products and services. Special feature sections spotlight associations, conferences and expos and educational institutions. Other helpful sections are Meet the Pros, What’s New, Book Review, Bibliography of Industry Publications, and Internet Directory. Copies of the GUIDE are free to qualified individuals who have responsibilities in the areas of Emergency/Crisis Management, Disaster Recovery, and Business Continuity.

Disaster Services, Inc.
Larry C. Ward
3030 Amwiler Road
Atlanta, GA 30360
(770) 446-5300, fax (770) 446-5301

Disaster Services, Inc. is a nationwide, full service catastrophe restoration company. In a catastrophe situation, DSI is dedicated to one purpose: The timely, precise and thorough restoration of facilities and equipment to full productivity. Within 24 hours of notification, DSI is on the disaster site with fully equipped restoration specialists. Working around the clock, DSI sets the stage for maximum recovery. DSI will: 1) Assess the damage and take immediate steps to prevent further damage, 2) Establish the scope of damage and determine potential for successful restoration, 3) Identify and prioritize the repairs necessary to reduce business interruption and restore productivity, and 4) Implement specific restoration procedures. We offer a range of services including corrosion control, deodorization, soot and smoke removal, water extraction and dehumidification, contents and structure cleaning, and electronic and manufacturing equipment restoration.

DRC Incorporated
Mike Sullivan
5740 Executive Dr., Suite 111
Baltimore, MD 21228
(410) 747-3800, fax (410) 747-8388
www.drconsite.com

In business since 1987, DRC is a Baltimore based consulting firm specializing in the preparation of a cost-effective On-site Workarea Recovery Program. Through the development of a specific recovery solution based upon the customer’s individual needs and available physical property, DRC prepares a comprehensive plan allowing for the erection of fully outfitted temporary structures on the client’s pre-identified site, capable of accommodating an unlimited number of employees for an indefinite duration, within days of a facilities disabling business interruption. DRC provides regularly scheduled reviews to ensure that the plan is properly maintained and always in a current state of readiness and maintains 24-hour availability as the single point of contact to immediately mobilize a pre-qualified response team and manage the implementation process from the erection of the structures through complete fit-out and occupancy. Once the recovery process is complete and the affected facility is restored and re-occupied, DRC will also manage the demobilization and site restoration process.

eBUSCON.com
Randall M. Coleman
P.O. Box 610
Hyannis, MA 02601-0610
(888) 666-5141, fax (508) 778-0198

eBUSCON.com is the online source for business continuity. This e-commerce website is dedicated to all facets of BCP. You can buy products online at the BC Mall, hire BCP professionals via the career connection or contract for products and services. Using eBUSCON’s Brokerage Services. Capitalize on two decades of industry knowledge, leverage a vast network of high-level contacts and use the economics of the Internet to reduce the total cost of BC.

Eco Data Recovery
Chuck Roover
4115 Burns Rd.
Palm Beach Gardens, FL 33410
(561) 691-0019, fax (561) 691-0014

Eco Data Recovery offers flat-rate for data recovery services for inaccessible hard drives, RAID’s, SANs, CD-R, operating systems supported include DOS, Windows (all varieties), netware, SCO Unix, SCO Xenix, Linux and MAC.

El Camino Resources, Inc.
Michael Nemiroff, D/R Manager
21051 Warner Center Lane
Woodland Hills, CA 91367
(800) 598-8808, #2940, fax (818) 226-1846
www.elcamino.com/disrec.htm

El Camino Resources, a $900 million dollar company, offers an “Auditor Approved”, low cost, penalty backed, one to five day, guaranteed hardware replacement program that is a viable option to costly hotsites. As a value add four hotsite vendors market and sell the El Camino program to complete their own recover scenario. The pricing is a fixed plan regardless of the vendors market and the amount of hardware in your configuration. There is no charge whatsoever for any additions or deletions to the configuration. Initial fee and Monthly fee will apply. The El Camino program is designed for All (IBM, DEC, H/P, Sun, Compaq) computer hardware including mainframe, midrange, PC LAN servers, peripherals, etc.

EMC Corporation
James W. Baker
Hopkinton, MA 01748-9103
(508) 435-1000, fax (508) 435-3079

EMC offers high performance, continuous availability storage systems for IBM and PCM mainframes, AS-400, and open systems as well as the new environments. SRDF, Symmetrix Remote Data Facility, is a value added software feature that provides a real-time image of your production system at a remote location. SRDF is an application independent and host CPU independent solution to real-time disaster recovery based on disk storage. SRDF’s remote mirroring of critical business data allows you to recover your operations in minutes without loss of data. SRDF can also be used as a data mitigation tool for data center relocation and data center consolidations. Newly supported is SRDF over IP-based Virtual Private Networks.

Fastening Solutions, Inc.
Dennis Johnson
19458 Ventura Blvd. #6
Tarzana, CA 91356
(818) 996-1977, fax (818) 996-7835

Fastening Solutions, Inc. offers Thumb Lock safety fasteners. Thumb Lock safety fasteners stabilize and secure office lab and technical equipment, preventing shifting or toppling by accident or jarring movement. Weight ranges to 400 lbs. Lockguard combines lock & key with earthquake protection. Email: sales@fasteningsolutions.com

The HARLOFF Company, Inc.
John Rayski
650 Ford Street
Colorado Springs, CO 80915
(800) 433-4064, fax (719) 597-8273
www.harloff.com

The HARLOFF Company manufactures standard and custom media storage and transport carts. Carts accommodating all the popular “20 packs” for up to 480 individual data cartridges are available for ease of transport with double-sided door convenience and protection. With 50 years of experience in the cart industry, HARLOFF carts are known for their strength and proven record of durability, providing a long-term and truly secure investment.

J. Berra Engineering, Inc.
Karleen Berra
333 N. Sam Houston Pkwy. E., Ste. 230
Houston, TX 77060
(281) 447-8300, fax (281) 447-8088

Berra Engineering develops customized Crisis Management and Emergency Response Plans, all in Color Graphics. Cutting-edge safety technology. Site plans. Meet compliance. All in hardcopy or CD-ROM.

Liebert Global Services
Global Headquarters
Abigail Buller
610 Executive Campus Drive
Westerville, OH 43082
(614) 841-6400, fax (614) 841-6405

Liebert Global Services (LGS) is an experienced, Uninterruptible Power Supply (UPS) service provider. LGS provides customers with a 24x7x365 Customer Response Center staffed exclusively by Liebert Representatives. Core services include a total systems protection approach with Signature Services (three levels of power protection), Remote Monitoring, Professional Services, Facility Power Audits and Telecom Power Services.

Mail-Gard Concepts, Inc.
Christine Burke
1044 Pulinski Road
Ivyland, PA 18974
(215) 957-1007, fax (215) 957-2466

Many companies have contingency plans for their computer operations, but few have a comprehensive recovery plan that includes critical business documents. As the nation’s leading provider of print to mail recovery services, Mail-Gard provides this protection for your company. We offer specialized recovery solutions for your critical document processing. Our fully secured hotsite facility supports cut sheet, continuous, simplex/duplex, MICR and highlight color print applications. Mail-Gard’s communication center includes links to the major data hot site providers; IBM, Comdisco and SunGard. Other methods of data delivery are also available. Once your application is printed, our finishing systems can complete your package to your exact specification. We can accommodate dual feed, page accumulation, select insertion and a variety of barcode logic. Mail is processed at 2 onsite U.S. Postal sub-stations. The Mail-Gard hot site features video surveillance, key access, smoke detection, fire suppression, and a climate controlled environment.

Motient Corporation
10802 Parkridge Blvd.
Reston, VA 20191
(703) 758-6000, fax (703) 758-6111

Motient is two-way Information in motion. Using our integrated network, Motient Corporation wirelessly extends information to Fortune 1,000 corporations and mobile professionals. Each month, millions of messages travel the Motient network, which combines the nation’s first and largest two-way wireless data network with satellite communication. Motient services include eLinkSM wireless email, BlackBerryTM by Motient, wireless point-of-sale, and digital voice dispatch.

Munters Corporation -
Moisture Control Services
Bob Vanchure
79 Monroe St.
Amesbury, MA 01913
(978) 241-1100, fax (630) 351-7365
(800) I CAN DRY (422-6379)
(800) MUNTERS (686-8377)

Munters Corporation - Moisture Control Services (MCS) is an Operating Division of Munters Corporation - North America, and is wholly-owned by Munters Worldwide. The Moisture Control Services Group operates throughout the United States, Canada, Mexico, Europe, Japan and Australia. There are currently over 30 offices across the US and Canada. Since its inception, MCS has used the principles of desiccant dehumidification to provide permanent and temporary solutions to moisture problems to a wide variety of clients in both the private and public sectors throughout the world. Examples of services offered include: • full structural drying after water damage including: restore valuable wood floors, prevent “sick building” syndrome, save building contents; • books and document drying; • corrosion control of electronics and machinery in hostile environments; • temporary humidity control of spaces, processes and functions; temporary lay-up of machinery and/or systems.

NCR Business Continuity Solutions
Shelley Richter
1611 South Main Street, SDC-2
Dayton, OH 45479
(937) 445-2829, fax (937) 445-5983

With over 16 years experience, NCR Business Continuity Solutions offers a comprehensive line of services to help you prepare for a disaster. Our solutions consist of Planning and Consulting in the form of Business Impact Analysis and Disaster Recovery Planning. In addition to Hot Sites or Recovery Centers. Our staff is comprised of Certified Disaster Recovery Planners who are dedicated to ensuring continuity of your Teradata Systems, no matter what business disruption may strike your organization. NCR is customer focused and this is evident by our high customer satisfaction rating.

NSN Network Services
Todd Theel
7042 S. Revere Parkway, #450
Englewood, CO 80112
(303) 925-1708, fax (303) 925-1714
NSN Network Services offers dynamic network services via satellite with an emphasis on “mission critical” applications of the business and broadcast industries.

ONTRACK Data International, Inc.
9023 Columbine Road
Eden Prairie, MN 55437
(800) 872-2599, (952) 937-1107
Fax (952) 937-5815
www.ontrack.com

Ontrack is able to recover lost data from all operating systems and storage devices corrupted by hardware and software malfunction, human error, computer viruses, natural disasters and computer crime. Choose from do-it-yourself, remote and in-lab data recovery services. Only Ontrack offers Remote Data Recover™ which allows lab-quality data recovery to be performed right on your desktop or laptop PC via Internet or modem connection.

Oregon Freeze Dry, Inc.
Rhonda Restau
P.O. Box 1048
Albany, OR 97321
(800) 547-0244, fax (541) 812-6601

Oregon Freeze Dry, Inc. offers freeze dried foods for backpacking, camping, or food storage.

PentaSafe Security Technologies
Publications Division
1233 West Loop South Ste. 1800
Houston, TX 77027
(713) 860-9390, fax (713) 523-6393

PentaSafe Security Technologies, Inc. Publications Division provides information security manuals, hand books for internet commerce security, and information security policies. The services include information on disaster recovery, contingency planning and standards and controls.

Pitney Bowes Business Recovery Svcs.
Michael Mack
23 Barry Place - MSC 13-15
Stamford, CT 06926-0700
(888) 470-9016, fax (203) 326-6183

Pitney Bowes state-of-the-art, 50,000 sq. ft. Business Recovery Center operates 24 hours a day, 365 days a year, with a daily capacity of 1 million pieces. By setting up your Business Recovery Plan with us, your printing, finishing and mailing operations could be back on line within hours after a shutdown. Pitney Bowes Recovery Center offers a secure environment, with the latest equipment, staffed by highly trained professional technicians.

ProClean of Louisiana, Inc.
Glenn Ray, CR
10411 Mammoth Dr.
Baton Rouge, LA 70814-4426
(225) 927-0375, fax (225) 927-0356
www.procleanla.com

ProClean of Louisiana, Inc. offers: fire and or/water damage restoration; duct cleaning, document restoration, electronics restoration, and mold remediation. For more information, visit our website.

Q-Safety, Inc.
Tom Rundberg
1760 Evergreen Street
Duarte, CA 91010
(800) 997-2338, fax (626) 932-1287

Q-Safety, Inc. provides earthquake safety fastening products for office, lab and home.

QuakeHold! by Trevco
Dran Reese
445 Production Street
San Marcos, CA 92069
(760) 510-4969, fax (760) 510-4979

We are manufacturers and distributors of earthquake fasting and safety products. Our product line includes a full line of safety fasteners as well as brand names such as: QuakeHold! Putty, The A-Maze-ing Picture Hook, Omniglow Lightsticks, Spacemaker Water Heater Products and Automatic Gas Shut Off Valves. Our products are available at Home Depot, Sears, Orchard Supply Hardware and over 2,000 other retail outlets.

Rapid Recovery Networks, Inc.
Peter Marston
868 Corcoran Court
Benicia, CA 94510
(877) 776-9898
RecoveryNetworks.com; RecoveryVault.com

Rapid Recovery Networks, Inc. offers unmatched technical and business expertise in the Business Continuity field. Offsite Data Storage is offered through RecoveryVault.com, where solutions are customized to each client’s particular needs and business methods. Remote access to both RecoveryVault or RecoveryNetworks may be through a dedicated WAN link or encrypted Internet access. Online backup of data to remote locations can be provided over a connection as slow as 56k, and is transparent to the user. Online data retrieval is available when appropriate; hot site provisions (including availability of all restored data) are available when a disaster has rendered a client’s facility unusable. Mirror and collocated servers are available, as are recovery planning services and alternate site provision.

Recall Total Information Management
St. Louis Office
Steve Davis
P.O. Box 1365
St. Louis, MO 63043
(314) 991-5992, fax (314) 991-5806

Since 1978, Recall Total Information Management - St. Louis Office has offered professional and cost-effective solutions to off-site backup and record storage needs. Our program includes 24-hour-a-day, 365-days-a-year access. Bar code inventory with electronic accessibility, climate-controlled media vaults, and 24-hours-a-day courier service.

Recovery Solutions Inc.
Tricia Camera
21 Terry Avenue
Burlington, MA 01803
(781) 270-5070, fax (781) 270-5351
www.electronicvaulting.com

Recovery Solutions, Inc. A company founded specifically to bring automated backup and recovery solutions to our clients. Also known as electronic vaulting or e-vaulting, our online service will backup your data to our highly secure vault or your hotsite to insure business recovery in the event of a computer outage. Our remote backup service will enhance or displace your traditional offsite backup and improve your business recovery plan. Email or call us for a quote today! 1-800-RSI-0235 or www.electronicvaulting.com.

Rentsys
Walt Thomasson
6700 Hollister
Houston, TX 77040
(800) 955-5171, fax (979) 595-2711
www.rentsys.com, www.wangrecovery.com

Rentsys is committed to providing a complete business continuity solution. A known leader in several sectors of the information technology industry, Rentsys has capitalized on unmatched expertise and infrastructure to bring an unrivaled level of security to the professionals of the business continuity and disaster recovery industry. Rentsys’ Consulting and Planning Services get clients from the first BIA through the most rigorous of tests. Should a business disruption arise, Rentsys clients are ensured seamless restoration of key business functions with nationwide access to Rentsys Recovery Services’ scalable workarea, mobile, and dropship operations. Rentsys is equipped with the products and services necessary to exceed your expectations before, during, and after a disaster. For more information about Rentsys, please visit them on the World Wide Web.

Rothstein Catalog On Disaster Recovery
Philip Jan Rothstein, FBCI
4 Arapaho Rd.
Brookfield, CT 06804-3104
(203) 740-7444, (888) ROTHSTEIN
fax (203) 740-7401
www.DisasterRecoveryBooks.com
or www.rothstein.com

The Rothstein Catalog on Disaster Recovery is the industry’s principal resource for hundreds of books, software tools, research reports and videos, since 1989. The comprehensive catalog can be found at ther website or, on CD-ROM (free on request to info@rothstein.com). Topics include: business continuity, crisis management, information protection, natural disasters, risk management, security, mitigation, emergency management, service level agreements, and more, including almost 60 software tools.

Safe, Inc.
20 Crescent St.
Stamford, CT 06906
(203) 348-4202, fax (203) 348-3421

Safe, Inc. offers national and international disaster recovery offsite media library recovery facilities with 24-hour/seven day week/365 days per year availability. All types of media stored and retrieved. Telecommunications to facilities by dial up. Bar-code front end compatibility with CA, TMS, etc. The firm interfaces with all major hot/cold sites. IBM Business Partner, introduced “RDR” (Remote Data Repository) spring 1996 offering electronic vaulting services for all platforms.

Schwab Corporation
Heather Bueno
P.O. Box 5088
Lafayette, IN 47903-5088
(765) 447-9470, fax (765) 447-8278

Business and industry have relied on Schwab’s record protection since 1872. Over the years, Schwab has consistently been the leader in the development of innovative systems. Schwab’s insulated files, safes, and cabinets for paper, magnetic, and film records offer state-of-the-art protection for every business need. All Schwab products are covered by Schwab’s free lifetime replacement guarantee and Schwab’s $100,000 covered contents guarantee.

ServiceMaster Recovery Management
Brad Key
800 Ridge Lake Blvd. C2-1834
Memphis, TN 38120
(800) 854-1664, fax (901) 684-7588

SRM is a national disaster provider specializing in commercial catastrophic loss recovery. SRM has become a formidable force in the “large loss” arena by working the same principles that have made ServiceMaster one of the most “respected” companies in the world.

Simpler Life Emergency Provisions Inc.
Bob Snedaker
2035 Park Ave. Suite 1
Redlands, CA 92373
(800) 266-PREP (7737), fax (909) 798-8718
www.simplerlife.com

Since 1981, Simpler Life has been equipping America’s businesses and their employees with custom Emergency Kits of every kind and Bulk supplies including: Water, Food, Cots, Blankets, Lighting, Sanitation, Personal Care, Search and Rescue, First Aid/Medical Items; Hard Hats, Gloves and Vests. Most noteworthy are our thorough counsel, custom work, flexibility and our caring, servant-hearts. Come and see the products! Email: simpler@i4f.net.

SOLA Communications, Inc.
Eric M. Landry
10404 Cash Road, Building C
Stafford, TX 77477
(281) 261-0708, fax (281) 261-0845

SOLA Communications, Inc./Satellite Services Division provides systems and network services for satellite communication. We design, manufacture, market, and service digital communications systems. Our Satellite Services Division’s offerings are in the two major categories of Network Services and Communications Products. Our Satellite Services Division is located in the southwest Houston, Texas area. From our Houston area teleport we offer both C and KU band satellite spectrum, network monitoring and control, lease/rental earth stations, emergency and backup communications systems, transportable earth stations, and engineering and technical services. This division of SOLA was formerly known as JFL Communications, Inc.

Strand Earthquake Consultants
Carl Strand
1436 S. Bentley Ave., #6
Los Angeles, CA 90025
(310) 473-2316, fax (310) 473-1366
www.strandearthquake.com

Strand Earthquake Consultants distributes seismic gas shutoff valves, seismic switches, and acclerographs. Our seismic valves satisfy Los Angeles’ new ordinance that requires an approved valve to be installed on new construction, remodels over $10,000, and transfers of ownership. Our seismic switches satisfy the regulations adopted in Santa Clara County that require seismic controls for toxic gases. Our acclerographs monitor railways, tall buildings, bridges, dams, tunnels, and nuclear plants. They provide two user-selectable seismic alarms, an instrument-error alarm, automatic dial-out, and data analysis, including comparison of a structure’s seismic performance to its seismic-design standard. We also provide: flexible pipe loops, wire-cable sway braces, and base-isolation platforms for computer racks and other sensitive equipment. Email: strandeart@aol.com.

Survivor Industries, Inc.
Robert E. Stotz
2585 Azurite Circle
Newbury Park, CA 91320
(805) 498-6062, (800) 263-6818
fax (805) 499-3708
www.survivorind.com

The team of experts at Survivor Industries has created compact, lightweight units for preplacement, emergency situations, and hunger relief. These important supplies are not products of convenience but need to be pre-placed before they are needed at home, in your car, and at work. They are great gifts and employee safety awards. Survivor is known world-wide for Mainstay Food and Water Rations which has a shelf life of five years. Email: survivor@survivorind.com.

TAMP Computer Systems, Inc.
Tom Abruzzo
1732 Remson Avenue
Merrick, NY 11566
(516) 623-2038, fax (516) 223-2128

TAMP provides planning tools, consulting, books, training, seminars and workshops. TAMP developed the standard business continuity and recovery planning software product, used by thousands worldwide. DRS™ contains a methodology and the tools to create comprehensive business continuity and recovery plans.

Telcordia Technologies
Francoise Sandroff
331 Newman Springs Road, Rm. 32-243
Red Bank, NJ 07701
(732) 758-3293, fax (732) 758-5972
(800) 830-HELP
www.telcordia.com

Telcordia Risk Management Solutions Department provides comprehensive disaster prevention, risk analysis, business impact analysis, plan development and testing, plan implementation and disaster mitigation services for all types of businesses. Our objective is to keep businesses in business by reducing the potential for disasters to occur, minimizing their impact to the business, ensuring rapid recovery and restoration after an event occurs, and analyzing post-disaster situations to learn how disasters can be prevented in the future. Using our over 70 years of experience dealing with hundreds of disasters, as well as our decades of expertise in business continuity management, Telcordia has the technical resources to assist you with all aspects of business continuity and disaster recovery.

Trilliant Group
Beth Welsh
895 Central Avenue, Suite 1100
Cincinnati, Ohio 45202
(800) 831-7321 x 317, fax (513) 562-3184

Trilliant Group is a vendor neutral IT consulting organization focused on providing storage management services, consulting and technology deployment for large IT organizations. Our team of senior storage consultants follows a proven methodology inclusive of planning architecture design, deployment and education. Trilliant provides storage expertise with particular skills in storage area networks (SAN) and network attached Storage (NAS).

United Recovery Services Co.
Lewis E. Bostur
100 Dobbs Lane
Cherry Hill, NJ 08034
(856) 427-5700, fax (856) 354-8855

Located in suburban Philadelphia, United Recovery Services Co. (URS) provides the only fully operational check processing/remittance processing/mail finishing disaster recovery site in the nation. The recovery center is a 40,000 sq. ft. single story facility with IBM 3890 XP1 Reader Sorters, as well as check and remittance processing equipment from OPEX, BancTec and NCR. All required auxiliary processing equipment, supplies and telecommunications devices are also available. URS check processing, mail processing, and disaster recovery professionals support the Member organizations in contingency planning, testing, telecommunications and in actual recoveries. The facility may also be used for testing, development, training and/or peak volume processing.

V&M Restoration Inc.
Leo Grover
4985 E. Landon Drive
Anaheim, CA 92807
(800) 451-5380

V&M has a team of experts standing by to help with your disaster recovery. Experienced in fire, water and catastrophic damage, V&M is ready to restore your commercial or industrial loss while minimizing business interruption.

Vanguard Vaults
Todd Sperber
P.O. Box 254575
Sacramento, CA 95865-4575
(916) 686-8286, fax (916) 686-8227
www.vanguardvaults.com

Vanguard Vaults is the premier provider of off-site data storage and disaster recovery services in Northern California and Nevada. We offer our clients exclusive vaults that are 14” thick reinforce concrete. We store clients that range in size from Fortune 100 to small one and two man shops. Our growth rate has averaged an increase of 400% per year, for the last three years. This growth rate is due to the fact that our Safety, Security and Service are unparalleled in the industry. Please visit us on the web. We’ll see you soon!

Vital Records, Inc.
Ron Rieman
P.O. Box 688
Flagtown, NJ 08821
(908) 369-6900, fax (908) 369-7319

VRI provides off-site data protection services to more than 1,500 data center customers in the northeastern U.S. With daily service to New York, Pennsylvania, New Jersey, Connecticut and Delaware, VRI protects more than 2.5 million tapes and supports 30 - 40 Disaster Recovery tests each month. We own and operate two underground buildings, each fully staffed 24 x 365. On a national basis, VRI provides tape library relocations and on-site inventories, bar-code tape tracking software and DR scratch tape storage for many out-of-area customers who test at the region’s various hot-site locations.

Wang Recovery
Walt Thomasson
6700 Hollister
Houston, TX 77040
(800) 955-5171, fax (979) 595-2711
www.wangrecovery.com, www.rentsys.com

Wang Recovery, a Rentsys Company, is committed to providing a complete business continuity solution. Wang Recovery has capitalized on unmatched expertise and infrastructure to bring an unrivaled level of security to the professionals of the business continuity and disaster recovery industry. Wang Recovery’s consulting and planning services get clients from the first BIA through the most rigorous of tests. Should a business disruption arise, clients are ensured seamless restoration of key business functions with nationwide access to scalable workarea, mobile, and dropship operations. Wang Recovery is equipped with the products and services necessary to exceed your expectations before, during, and after a disaster. For more information about Wang Recovery, please visit them on the World Wide Web.



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