DISASTER RECOVERY 
JOURNAL

P. O. Box 510110
St. Louis, MO 63151
(314) 894-0276 
Fax: (314) 894-7474
Internet www.drj.com 
E-mail drj@drj.com

PUBLISHER &
EDITOR-IN-CHIEF
Richard L. Arnold, CBCP
richard@drj.com

SENIOR EDITOR
Janette Ballman
janette@drj.com

MANAGING EDITOR
Jon Seals
jon@drj.com

COPY EDITORS
Richard Sandhofer
richards@drj.com
Pamela Clifton
pamelaclifton@hotmail.com

ADVERTISING 
Robert Arnold
bob@drj.com

_____________

Corporate

President/CEO
Richard L. Arnold, CBCP
richard@drj.com

Vice President 
Robert Arnold
bob@drj.com

CONFERENCE COORDINATOR
Patti Fitzgerald, CBCP
patti@drj.com

CONFERENCE REGISTRAR
Merce Knese
mercedes@drj.com

CIRCULATION
Laura Baugh
laurab@drj.com

EXECUTIVE COUNCIL
Patrick Corcoran, IBM Bus. Cont. & Rec. Services
Jeff Dato, MBCP, KPMG
Edward S. Devlin, E.S. Devlin & Associates
Judith Eckles, SunGard Availability Services
James Hammill, CBCP, JMH Consulting Inc.
John Jackson, Independant


INTERNATIONAL
CONTACTS
England: Thom Hetherington
Business Continuity 
Phone: 0161-237-1007
thomh@tempus.demon.co.uk

Australia: Anthony J. Harvey
Journal of Business Continuity
Phone: 0011-613-953-0055-8
fax: 0011-613-953-0528
sector@notability.com.au

Japan: Shinji Hosotsubo
Quake Japan Co., Ltd.
Phone: 03-3215-2880
fax: 03-3215-2881

Brazil: Jose Carlos Ferreira
Disaster Recovery Mercosul
Phone: 55 11 3666-9506
conc2000@uol.com.br
www.drms.com.br

Click Here for a Printable Version

News Briefs

SunGard Availability Services Expands IBM zSeries Capacity
Wayne, PA – SunGard Availability Services, an operating group of SunGard (NYSE:SDS), has completed a $40 million expansion project to increase the number of 64-bit IBM zSeries Servers and related infrastructure available to its subscribers in hardened MegaCenters in Philadelphia, Pa., North Bergen, N.J., and Chicago, Ill.
“SunGard is continually searching for ways to make our technology and infrastructure investments pay off for our clients,” said Ted Gaasche, group chief financial officer, SunGard Availability Services. “More importantly, we’re committed to reinvesting in capital improvements to keep SunGard at the forefront in our industry.”
This latest investment in IBM zSeries Servers increases by 45 percent SunGard’s testable MIPS bringing the total to 18,155 across all facilities. To further expand subscriber flexibility, SunGard has also increased IBM FICON Express channel capacity, allowing subscribers to connect from any zSeries mainframe to various tape and disk peripherals, as well as new FICON disk technologies.
With FICON Express connectivity, subscribers can restore their data up to four times faster than using ESCON channels, which will allow them to significantly shorten their test times, or to conduct more tasks within the same testing window. Most important, SunGard’s investment in increased FICON Express capability will allow subscribers to recover more quickly in the event of an unplanned outage.
For more information, visit SunGard at www.sungard.com.

Turtle Storage Case Fingerprint Technology Restricts Access
Wichita, Kan. – Perm-A-Store, Inc. creators of state-of-the-art products for the storage and transport of data recorded on tape and disc media, today launched the Turtle INPRINT Storage Case for secure storage critical data files and corporate property. INPRINT technology was developed by G9 Group of Kansas; G9 has chosen Perm-A-Store as the exclusive distributor of INPRINT technology to the data supply and office supply channels. Using military-grade fingerprint technology, the Turtle INPRINT controls access to items important documents and data - and opens instantly at the touch of an authorized finger.
The Turtle INPRINT brings greater security to businesses - anywhere valuables may be kept. The need for the Turtle INPRINT is clear. “Whether critical data files and records need to be stored safely and securely with restricted access or whether corporate property needs to be protected, the Turtle INPRINT Storage Case provides the solution,” said David Leben, president of Perm-A-Store, Inc.
For more information about Perm-A-Store, contact David Leben, president at (800) 366-7535 or visit www.turtlecase.com.

Mainstar Releases New Version of Backup & Recovery Manager
BELLEVUE, Wash. – Mainstar Software Corporation announced the release of Backup & Recovery Manager 3.201. The new version features the following enhancements:
• The Backup & Recovery Manager Product Messages panel has been changed to allow all product messages to be combined and displayed from the same message display.
• Catalog Lookup capability for the data set name list is now an optional feature for the Data Set Name List, option N, (ABACKUP) panel.
• DR Space Summary Report panel now includes the ‘Space Format” option that allows you to specify the space format you want to see the report.
For more information, contact Mainstar Software Corporation at (800) 233-6838 ext. 300 or visit www.mainstar.com.

New Digital Psychrometric Calculator From Dri-Eaz Does It All
BURLINGTON, Wash. – The new Digital Psychrometric Calculator from Dri-Eaz is proof of the old adage that “good things come in small packages.” Not much larger than a business card, Dri-Eaz loaded its new calculator with practical functions to help make it easier for restorers to consistently incorporate the science of psychrometry into their everyday work. The new Dri-Eaz Digital Psychrometric Calculator performs calculations of GPP, thirst, and dew point: figures grains per pound (GPP) to grams per kilogram (G/KG); and converts temperatures between Celsius to Fahrenheit with just the touch of a few buttons. It can even help a restorer figure the number of airmovers and dehumidifiers they’ll need on a job. Plus, it works as a normal calculator! It’s truly the only calculator a restoration professional will need.
For more information about the new Dri-Eaz Digital Psychrometric Calculator or the Dri-Eaz ASD course, visit www.dri-eaz.com, or call (800) 932-3030.

Ecora Turns Widely Popular Free Patch Tool Into Breakthrough Solution
PORTSMOUTH, N.H. – Ecora Software, the leader in IT risk management software, has announced the immediate availability of Ecora Patch Manager, an advanced solution for enterprise patch analysis and remediation. Patch management is the hottest issue facing IT departments today for one simple reason: most security breaches and vulnerabilities can be prevented through proactive patch management. Ecora’s free patch management tool released last year quickly created a user community of over 5,000 organizations. Ecora leveraged this network, combining customer feedback with leading-edge technology, to build a solution that will drive patch management tools to new standards of simplicity, breadth, and extensibility.
Ecora Patch Manager automatically discovers, analyzes, and deploys security patches critical to workstations and servers right from an administrator’s desktop and offers patch coverage for the most popular Microsoft products, including Windows NT/2000/XP, Internet Explorer, Exchange, IIS, Media Player, Office, Outlook, and SQL Sever. Cross-platform support (starting with Unix and Novell) is due later this year.
Ecora Patch Manager eliminates time spent researching patches by auto-discovering patch levels, alerting administrators, and linking them to the latest service packs, hot fixes, and relevant vendor resources. Installation -either immediate or scheduled - pushes patches out to servers and workstations automatically, eliminating the time and resource drain of manually updating individual machines.
Patch Manager is sold via subscription on a per-node basis with volume and multi-year discounts available. Pricing starts at $500. Please visit www.ecora.com to download a free 15-day evaluation copy for up to 25 machines.

SunGard Offers Comments
on Draft Interagency
WAYNE, Penn. – SunGard Availability Services, an operating group of SunGard (NYSE:SDS), has published its comments on the Draft Interagency White Paper in order to facilitate further discussion within the financial services community and among government oversight organizations. Responding to concerns raised by the September 11th attacks, the Securities and Exchange Commission (SEC), Office of Comptroller of the Currency (OCC), and the Board of Governors of the Federal Reserve System published in September 2002 a series of guidelines titled “Draft Interagency White Paper on Sound Practices to Strengthen the Resilience of the U.S. Financial System.”
SunGard offers several specific, technology-neutral observations and recommendations. The full text of SunGard’s response to the White Paper is available at www.sungard.com, www.availability.sungard.com and www.drexperts.com.

VERITAS Extends Data Protection Leadership With Backup Exec 9.0
SAN FRANCISCO, Calif. – VERITAS Software Corporation (Nasdaq: VRTS), the leading storage software provider, has introduced the next generation of VERITAS Backup Exec for Windows Servers, its flagship backup and recovery software for the growing market of small-to-medium size businesses, a segment estimated to quadruple its spending on storage over the next four years to $18.5 billion.
VERITAS is already No. 1 in the $613 million worldwide Windows data protection market with 56 percent market share Gartner Dataquest “2001 Storage Management Software Market Share,” C. Dicenzo, March 2002.
“Whether it’s a small, growing business or one of the largest companies in the world, the VERITAS track record for protecting our customers’ critical information is unmatched in the industry,” said Gary Bloom, president, chairman, and chief executive officer, VERITAS Software. A complete listing of the new features and extensive enhancements available in VERITAS Backup Exec 9.0 for Windows Servers is available at www.veritas.com.

Improving Homeland Security Focus Of DCC’s 2002 Grant Program
FRANKLIN, Tenn. – DCC (Dialogic Communications Corporation), the leader in notification and response solutions for public safety and other mission-critical operations, today announces the winners of the 2002 Homeland Security Grant Program. The program was open to all city and county law enforcement agencies and fire departments, campus law enforcement and state and local government emergency management agencies, operating in the United States.
DCC’s grant program was established in 2001, awarding systems to the Sheboygan Police Department (WI) and Utah’s Valley Emergency Communications Center, the nation’s largest safety network. The 2002 grant program was modified and expanded in light of the tragic events of Sept. 11, 2001, focusing more on homeland security initiatives.
The company’s 2002 Homeland Security Grant Program recipients were chosen from public safety operations serving a population of less than 100,000; 100,000 to 1,000,000; and more than 1,000,000 (based on 2000 U.S. Census data). DCC grantees received the complete hosted high-speed notification system, installation and a one-year maintenance and support contract. For more information, please e-mail rick.wimberly@dccusa.com. Include a contact name and title, the agency name, address, phone and fax number. For more information regarding The Communicator!, contact DCC in Franklin, Tenn. at (800) 723.3207.

NSI Software Joins Microsoft and HP to Promote the Benefits of Windows Powered NAS Solutions
HOBOKEN, N.J. – NSI Software, a leading provider of data replication technologies and services, has announced it will join HP and Microsoft Corp. in an educational road show aimed at driving adoption of disaster recovery and high-availability systems based on Windows Powered NAS devices. The March - May 2003 North American road show will span 10 cities and engage more than 3,500 customers and channel partners through live events and Web casts.
The combination of NSI Software’s Double-Take replication software with Windows Powered NAS devices provides customers of all sizes with cost-effective disaster recovery and high-availability systems to achieve 24x7 business operations. Leading financial services, healthcare and government organizations are increasingly purchasing
Double-Take based on the affordability and performance it delivers, especially when compared to alternative high-cost and proprietary array-based data replication systems.
NSI Software is partnering with industry leading NAS vendors to fulfill the market demand for affordable, easy to manage and highly available NAS solutions. Gartner Dataquest estimates the global NAS market at $1.8 billion. In addition to teaming with Microsoft to promote business continuity on the Windows Powered NAS platform, NSI has partnerships with industry leading NAS vendors including HP, IBM and Dell. HP offers a rebranded evaluation copy of Double-Take on each of its StorageWorks NAS B3000 solutions. For more information on NSI Software, visit www.nsisoftware.com, call 1-888-674-9495 or e-mail info@nsisoftware.com. You can also sign up to receive updates from NSI Software by going to http://www.nsisoftware.com/abo/newsletter/.

COOP Article Published Article; Using Web for Continuity Planning Teams
RESTON, Va. – COOP Consulting (www.coop-consulting.com) has announced the publishing of an article in Disaster Recovery Journal’s (www.drj.com) Winter 2003 edition entitled “Maximizing Internet Use For Continuity Planning.” The piece focuses on four areas:
• Why Should We Care?
• Web Capabilities Fit Continuity Planning
• The Internet-Enabled Vision
• How to Start?
COOP Consulting has designed and delivered a breakthrough software product called myCOOP(TM), using 100 percent Internet thinking. A free demo is at www.coop-consulting.com.
Connected Corporation, Iron Mountain Announce Strategic Partnership
Connected Corporation, the market leader in PC protection solutions, and Iron Mountain (NYSE: IRM), the leader in outsourced records and information management, announced a strategic partnership on Feb.17th. This partnership will provide a complete Web-based backup solution from the server to the PC.
Recognizing that as much as 60 percent of business data is stored on employees’ desktop and laptop PCs off the server, Iron Mountain has partnered with Connected Corporation to fill in the missing link in disaster recovery. The resulting solution suite offers companies the insurance that all data from server to individual hard drive is securely backed up and accessible in the event of a massive data loss. It takes the burden out of backup, especially for resource-constrained businesses that need to focus their time and energy on their core business.
Iron Mountain’s Server Electronic Vaulting system protects companies against the danger of disaster related data loss by securely backing up all company data from the server to an off site, off line and out of reach remote Iron Mountain vault. Electronic Vaulting is a convenient, “hands-free” managed service that automatically and continuously performs server backups over a secure Internet connection. All changes to business critical files -- like e-mail, databases and file servers -- are transmitted as the changes occur, so back-up data is always current.

Nexsan Gives Birth To Atababy
WOODLAND HILLS, Calif. – Nexsan Technologies, the leader in innovative storage solutions, has announced the arrival of its newest family member, the ATAbaby. This terabyte-capacity storage solution, with a birth weight of only 16 lbs, and standing 1U high, delivers the same advanced, intelligent, cost-correct RAID technology that Nexsan provides for enterprise customers to small and medium businesses. Nexsan’s new ATAbaby bundle is a fully automated disk-based storage solution and leverages the latest advancements in ATA drive technology and software to help expand storage capacity, improve business continuance and increase storage ROI. With Nexsan¹s bundled InfiniSAN D2D 2.0 Server software, ATAbaby provides an easy to use, total high capacity backup system at an unbeatable price point, making it the ultimate storage platform for small to medium business environments. ATAbaby is also an ideal addition for departmental and workgroups throughout an enterprise. Nexsan¹s bundled ATAbaby D2D backup solution is available now to provide customers with new levels of simplicity, reliability and affordability than can¹t be achieved with any tape backup system. Pricing for a 320GB solution starts at $2,595, with a 1TB solution priced at $4,295. For more information, please see the company’s website at: http://www.nexsan.com.

Symantec Funds Fellowship Program At Purdue University
CUPERTINO, Calif. – Symantec Corp. (Nasdaq:SYMC), the world leader in Internet security, has announced the Symantec Fellowship at Purdue University’s Center for Education and Research in Information Assurance and Security (CERIAS), the world’s foremost university center for multidisciplinary research and education in areas of information security.The Symantec Fellowship will provide up to $50,000 to cover the full tuition costs for two years and a stipend for a degree-seeking student enrolled at Purdue and working with CERIAS. Students can find more information about how to apply for the Fellowship by going to www.cerias.purdue.edu. The Fellowship will begin during the 2003-2004 school year and will be expanded to include a second student beginning the fall of 2004. For more information on Symantec, please visit www.symantec.com.

Topio Secures $10 Million Second Round Of Venture Financing
SANTA CLARA, Calif. – Topio, a leading provider of next-generation data replication and disaster recovery solutions, has announced the completion of a $10 million second round of venture financing from Sigma Partners and Sequoia Capital. This most recent round raises Topio’s total funding to date to $13 million. Topio will utilize the funds to expand sales, marketing, and product development activities. Sigma Partners, based in Menlo Park, Calif., led the
round as a new investor and was joined by Sequoia Capital, Topio’s original venture partner. Concurrent with Sigma Partners’ investment, Pete Solvik, managing director of Sigma Partners and the former CIO of Cisco Systems has joined Topio’s board of directors. To learn more about Sequoia Capital visit http://www.sequoiacap.com/. Topio can be reached at info@topio.com, www.topio.com, and (650) 223-3160.

Inasoft Introduces InaQuick Rescue Enterprise Suite
SAN DIEGO, Calif. – Inasoft has announced the availability of InaQuick Rescue (IQR) Enterprise Suite, a set of software products that instantly restores data, applications and operating systems on laptop and desktop personal computers without performing backups or data duplication. By reducing the cost of PC support labor and downtime, InaQuick Rescue decreases the Total Cost of Ownership (TCO) of enterprise PCs.
PC support costs continue to rise at a time when CIO budgets are under extreme pressure. Maintaining PC availability for distributed data and applications is a costly challenge facing all enterprises today. The problem is compounded by user error, software corruption, virus attacks, failed software installations and the fact that users don’t back up.
InaSoft’s InaQuick Rescue provides enterprises with a flexible, fast, and easy to use solution to these critical problems.
IQR recovers a system to a pre-selected point called an IQR Checkpoint. IQR is based on patent-pending technology that allows a user or support engineer to restore a system to any one of ten check pointed configurations in seconds, without backing up or carrying a duplicate image on the hard drive.
For more information please see www.inasoft.com.

Instant Recovery for HDs Running Linux
LAKELAND, Minn. – VOOM Technologies, Inc. is now fulfilling its commitment to include Linux as a supported application for its hard drive instant restore ISIR card. Once installed in a healthy system, this piece of hardware provides a layer of absolute protection from file corruption issues or malicious software events.
VOOM’s ISIR functions with technology that’s significantly beyond that used by traditional file protection/restoration systems. It performs both its Save and Restore operations in nanoseconds; and, because there is no software involved, the hard drive it protects becomes virtually bulletproof – with none of the shortcomings inherent with mirror drives, Rapid Restore, GoBack and others. Because final testing on systems running Linux had not been completed when the product was late last month, which OS was not originally supported. However, the company has now met its commitment to an “early first quarter” target for Linux support. A complete product description is available on VOOM’s web site at http://www.voomtech.com.

Spinnaker Launches Dedicated Reseller Program
PITTSBURGH, Penn. – Spinnaker Networks, the leading developer of next generation NAS storage solutions, today unveiled a comprehensive reseller program, providing VARs with an unprecedented opportunity to capitalize on the breakthrough distributed storage technology embodied in the company’s SpinServer 3300 line of enterprise storage solutions. Spinnaker¹s new SpinPartner Authorized Program features a broad spectrum of dedicated reseller resources, ranging from pre-qualified sales leads to a comprehensive sales and technical training program.
The SpinPartner Authorized Program provides storage resellers with access to a broad range of tools and incentives including an aggressive discount schedule to ensure maximum success and profits in selling Spinnaker¹s entire line of enterprise storage solutions. The new Spinnaker reseller program also gives partners access to: demonstration, training, and loaner equipment; co-marketing activities, including trade show support; and VAR solution briefs and white papers. Resellers interested in becoming an authorized SpinPartner can contact Deborah Jones at 412-968-SPIN ext 7100. A partner application for information is available at www.spinnakernet.com/partners to make a web inquiry.

Imperial Technology Announces MegaRam-10000
EL SEGUNDO, Calif. – Imperial Technology, the company accelerating application performance, has announced the MegaRam-10000, its newest solid state accelerator featuring up to one terabyte of zero latency solid state storage capacity.
The MegaRam-10000 sets a new standard for a multi-location and enterprise-wide storage resource. Geared for the most transaction-intensive and mission critical environments, the MegaRam-10000¹s massively scalable architecture is targeted to grid computing, life science and biomedical research, large-scale engineering, and time-sensitive geophysical applications as well as traditional OLTP environments.
The MegaRam-10000 responds to a growing awareness by transaction-oriented enterprises that relying upon traditional cached arrays to meet transaction levels is increasingly costly when utilization and management costs are taken into account. Today¹s large-capacity-per-spindle drives deliver phenomenal $/MB but performance per spindle measured in terms of data access throughput has dropped correspondingly. Enterprises have attempted to
compensate by buying more spindles per subsystem, which has resulted in lower capacity utilization and increased management costs
The MegaRam-10000 is available immediately starting at $350,000.A fully configured 1TB subsystem with 48 fibre channel ports lists at $2 million. Imperial Technology can be contacted online at www.imperialtech.com or at (800) 451-0666.

Sill to Lead Blue Heron’s New Business Continuity Planning Practice
ROCHESTER, N.Y.- Blue Heron Consulting Corp., a management consulting and technology services firm specializing in utility strategy and implementation, has announced the appointment of Robert T. Sill to lead its new Business Continuity and Disaster Recovery Planning (BCP/DRP) Practice. Sill, named Director of the Practice, brings extensive experience in contingency planning, including the development of over 1,500 business continuity and disaster recovery plans for virtually every area of the utility industry.
Founded by experienced utility professionals, Blue Heron is a management consulting and technology services firm specializing in utility strategy and implementation. Objectively and affordably, Blue Heron Consulting delivers the premium consulting and outsourcing expertise - from CIS/CRM services and training to business continuity and disaster recovery planning - to help utilities of all sizes realize their fullest value. For more information about the Rochester, N.Y.-based firm, visit www.blueheron-consulting.com.

NAIOP Applauds Foley for Introduction of ADA Notification Act
WASHINGTON, D.C. - The National Association of Industrial and Office Properties (NAIOP), the nation’s leading organization representing owners, developers and investors and others involved in industrial and office real estate, applauds Congressman Mark Foley (R-FL) for re-introducing the Americans with Disabilities (ADA) Notification Act.
Foley’s legislation would limit frivolous lawsuits by giving businesses 90 days to comply with the ADA Act after being notified of violations. Since the ADA’s enactment, many abuses have been perpetrated against property owners who may be potentially in violation of the ADA. Instead of allowing property owners to correct problems, they have been taken to court. There is currently no specific time frame in which businesses can correct violations while being protected from litigation. NAIOP supports Foley’s legislation because it provides the constitutionally prescribed due process in filing claims under the ADA. Further, NAIOP supports the original intent of the law, which is to provide equal access opportunities for all Americans. NAIOP believes that this legislation will strengthen the ADA by enhancing it with a due process provision for property owners, so that they may be in full compliance with the Act. While allowing for due process, the legislation preserves the rights of individuals to go to court if the potential violation is not corrected. For more information, visit www.naiop.org.

When Business PBX System Fails, Virtual PBX Phone Solution Keeps Communication Lines Open
SAN FRANCISCO, Calif. - SMBs and enterprises alike are looking at ways to protect themselves with disaster recovery solutions that will maintain business continuity during unanticipated power or equipment failures. Communications service provider VirtualPBX, Inc. has simplified the process of installing and implementing a telephone disaster recovery solution with its PBXParachute, a robust system equal in performance to high end PBX equipment in common use with one exception - it is delivered as a service over a commercial telephone network.
For just four dollars per employee per month and no equipment to buy, install, or maintain, businesses can protect one of their most vital communications functions from failing when existing PBX telephone systems become inoperable. For further information, contact Paul Hammond, President and CEO, Virtual PBX, (888) 825-0800; or e-mail paul.hammand@virtualpbx.com.

CMS Delivers World’s First And Only Bare Metal Disaster Recovery Solution
For Mobile Computers With Award-Winning ABSplus
COSTA MESA, Calif. - CMS Peripherals, Inc., the leader in automatic backup and hard drive solutions for notebook and desktops computers, has announced the world’s first and only bare metal disaster recovery solution for its ABSplus line of products for Windows-based notebooks. The new disaster recovery capabilities provide notebook users with two different methods for recovering from hard drive failure in a matter of minutes.
One technique for restoring a damaged or failed hard drive through the integration of the bare metal services is to replace the damaged notebook hard drive with the ABSplus hard drive. Once the notebook is rebooted, the operating system and all system settings, applications and data will reappear. The second bare metal method for recovering from hard drive failure is to use the included ABSplus Rescue CD. For more information, contact CMS Peripherals, Inc., 3095 Redhill Avenue, Costa Mesa, CA 92626, Phone: (800) 327-5773 / (714) 424-5520, Fax: (714) 435-9504 or visit CMS’ Web site at www.cmsproducts.com

JMR Introduces Innovative Fortra Ide Storage Line
CHATSWORTH, Calif. - JMR Electronics, a leading manufacturer of data storage solutions offering the industry’s widest selection of Fibre Channel, SCSI and IDE storage systems, has announced its new Fortra IDE line of storage systems, another first-to-market in JMR’s long history of storage innovations. Based on JMR¹s successful Fortra storage line, these IDE systems bring performance and scalability at an affordable price to IT professionals in a 3U footprint. Fortra IDE storage systems are available in Ultra 160 SCSI or 2GB Fibre Channel configurations. The new Fortra IDE line, with advanced 64-bit architecture distributes and processes data at raging speeds, with sustained performance from 135 MB/sec. (SCSI) to 200 MB/sec. (2GB FC). More information regarding JMR’s Fortra IDE line can be found at http://www.jmr.com/solutions/ide.html.

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