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Summer Journal

Volume 27, Issue 3

Full Contents Now Available!

January 10, 2013: Best Practices for Message Mapping

Informational Update For January 10, 2013

Reputational risk and IT How security and business continuity can shape the reputation and value of your company

Managing a crisis can be extremely complicated. Are you certain that you are sending the right message, to the right person, at the right time in order to elicit the right response? Message mapping is considered by experts to be a critical, incident notification best practice.

Recently, we analyzed first-hand accounts from system administrators and the behavior of message recipients. We also received expert insights from Dr. Robert Chandler, author of the book, Emergency Notification. From this research, we assembled the best practices behind the science of message mapping.

Download the Best Practices for Message Mapping whitepaper to learn:

  • How administrators and recipients react in a crisis

  • How to optimize performance in a crisis

  • How to craft the perfect message, including the 3-3-30 rule

  • How to reach a person, not just a device

Download the Best Practices for Message Mapping whitepaper.





Learn from the top crisis risk communication professionals 
scholars and researchers

Learn from the top crisis/risk communication professionals, scholars and researchers!

The third annual 2013 International Crisis & Risk Communication (ICRC) Conference at UCF (March 5-6, 2013) explores crisis/risk communication and focuses on the sub-theme: Rethinking Media. Effective crisis/risk communication makes the difference in crisis management success, operational continuity, safety, emergency management, disaster recovery, image-reputation brand management, product issues, incident notification, media relations and social media applications. Register here: 2013 ICRC Conference

Highlights

  • Keynotes and general sessions presented by award winning experts including; BCP Chief for the United Nations; Dr. Tim Coombs; Jerry Mitchell; Dr. Robert Chandler; and many others.

  • Global knowledge leaders’ panel discussions on social media

  • Learn from the team that handled the Sanford Florida - (Trayvon Martin/George Zimmerman) event

  • Breakouts on reputation repair; social media; technology; news media; and professional best practices

  • Network and connect with leading crisis communication authorities

  • Case Study Live – interactive table top experience

  • 2 Pre-Conference workshops (Monday March 4) Working with the Media and Crisis Communication Boot Camp

Enhance communication knowledge, skills and abilities
Accessible to newcomers and well experienced
Research findings and best practices
Bring your team

Session Topics include:

  • Rules for Social Media Crises

  • Getting the Most from Media During a Crisis

  • Image Repair Strategies for Today’s Merged Media

  • Confessions of a muckraking reporter

  • Leadership

  • Penn State and the Jerry Sandusky Scandal

  • Lessons from Hurricane Sandy

  • K-12 School Safety & Crisis Plans

  • Post-Crisis Organizational Renewal

Learn more and register: 2013 ICRC Conference.

Contact: email ICRC@ucf.edu - call (407) 823-3370 - or www.icrcconference.com




Spring World 2013 in Orlando!

Promote Spring World 2013 and Win a Great Prize!

As a past attendee, you recognize the value of a Disaster Recovery Journal conference. Spread your knowledge about our excellent conferences and you could win one of five free passes to Spring World 2013. DRJ conferences offer an unparalleled experience with great value to all attendees. Help us spread the message and qualify for a great prize! Five winners will be selected on January 31, 2013.

Log on to any of our social media outlets including LinkedIn, Twitter or Google+ and make a comment about Spring World 2013 or our conferences in general. The comment, mention or share must be positive and in good taste! All persons who meet the requirements will be entered into a drawing for FIVE free conference passes, valued at $1195.00.

Our attendees provide hundreds of helpful comments and accolades on our conference evaluation forms. So, now is the chance for our supporters to provide the same type of comments in a public environment.

All persons who provide a qualifying comment or other mention by January 30, 2013 on the aforementioned social media will be entered into a prize drawing, held on January 31, 2013.

Sign on and make your voice heard! Spring World 2013 is an outstanding conference. Help us spread the word! ⇒

Quick Links

DRJ.com Homepage
Spring World 2013
Latest Journal

white papers

A BCM Professional's Playbook on Customer Satisfaction
Sponsored by Strategic BCP

Elevate your BCM profile within your organization by taking a page from this playbook on customer satisfaction. Gain insight for leveraging basics of the BCM process into opportunities to raise your profile and value in the eyes of the key organizational "customers." Learn tactics that have already proven their validity at the highest levels in more than 250 organizations, and ideas you can apply in any organization.

12 Best Practices for Data Backup and Recovery
Sponsored by EVault

This whitepaper covers the 12 Best Practices your company needs to know when choosing a data backup and recovery solution including security, reliability, compliance and more. Consider this your checklist when reviewing your current solution or when you are researching options.


EDUCATIONAL RESOURCE

DRJ Introduces - DRJ Live Learning Center

Missed a session at one of DRJ's conferences? Is there a session you want to review again for reference? The DRJ Live Learning Center connects you to educational sessions recorded live from DRJ events. DRJ conference attendees receive complimentary recordings through the Live Learning Center for conferences they attended. If you missed a 2012 World Conference, you can purchase recordings to catch up on the valuable education that was shared with other professionals in your industry.


UPCOMING WEBINARS

Planning – It’s about Information (Not Just Documents)
Wednesday, January 30, 2013

If you subscribe to the theory that BCM is all about creating Plans, you’re missing the most valuable contribution your BCM Program can make to your organization: Effective Incident Response.

Your organization’s capability to respond to any disruption of its operations depends on access to critical information, enabling Incident Managers to make informed decisions quickly. If your Planning process produces that critical information (in addition to Plans), your organization vastly improves its ability to respond to disruptions.


SPECIAL SPRING WORLD SESSION

Special Session: Hurricane Sandy – Learn From Those Who Made It Through The Storm

Hurricane Sandy or how it is now known, Superstorm Sandy devastated portions of the Caribbean, the Mid-Atlantic and Northeastern United States in late October 2012. It was the tenth hurricane of the 2012 Atlantic hurricane season initially a Category 2 storm at its peak and then fell off to a Category 1 storm before making landfall near Atlantic City, New Jersey.



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