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Summer Journal

Volume 29, Issue 3

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Jon Seals

Earlier this month, I wrote a post about Stefan Weitz, a former Microsoft exec who left that company after 17 years to embark on a mission to help online retailers thrive, despite having the dominance of Amazon perpetually looming over them. In this follow-up post, I want to drill down on the vehicle he chose to accomplish that.

That vehicle is Radial, an omnichannel order management system provider in King of Prussia, Pa. Weitz serves as Radial’s chief product and strategy officer, and in my recent interview with him I raised the topic of a Forrester report, released in July, that included some findings that warranted a response from Radial. This follow-up post focuses on that response.

I kicked off this portion of the interview by noting that in its Forrester Wave Omnichannel Order Management report for Q3 2016, the research firm listed IBM and Manhattan Associates as the two omnichannel order management providers in its “Leaders” category, with Radial in a second-tier “Strong Performers” category that includes Oracle, SAP, and NetSuite. So I asked Weitz what Radial needs to do to break away from that pack and get into the “Leaders” category. He initially responded by distinguishing Radial from IBM and Manhattan:



Even if the “IT” may disappear, as the new name becomes simply “Services Management”, IT will still be at the heart of most business activities.

On the other hand, it can be helpful to know about factors driving the conversion of ITSM into SM. The first of these is the digital transformation of the enterprise, which depends on IT, but affects all departments from sales to logistics, and from finance to production.

Consumerisation of IT, cloud and mobile computing have already helped IT to break out of the narrow confines of the IT department. Software may be eating the world, as Marc Andreessen proclaimed a few years ago, but in fact, both sides are tucking in.



CHICAGO –Join National PrepareAthon! Day on September 30 and take action to improve your emergency preparedness and resilience to disasters.  America's PrepareAthon! is a grassroots campaign developed to encourage individuals, organizations and communities to prepare for specific hazards through drills, group discussions and exercises.

“It’s important to be proactive about emergency preparedness so you know what to do if disaster strikes,” said FEMA Region V Administrator Andrew Velasquez III. “Engage your family, friends and neighbors to identify the risks in your community and understand what to do to stay safe.”

  • Sign up for local alerts and warnings and check for access to wireless emergency alerts. Visit the websites for your city and/or county to find out if they offer emergency alert notifications. You should also ensure your cell phone is enabled to receive Wireless Emergency Alerts (WEA) to warn you of extreme weather and other emergencies in your area. Remember, warning sirens are intended for outdoor notification. When indoors, your alert-enabled smart phone or weather radio can provide you with critical alerts.

  • Develop and test emergency communications plans. Visit www.Ready.gov/plan-for-your-risks for tips on how to ensure your plan is as comprehensive as possible.

  • Assemble or update emergency supplies. Include drinking water, a first-aid kit, canned food, a radio, flashlight and blankets. Visit www.Ready.gov/build-a-kit for a disaster supply checklist. Don’t forget to store additional supply kits in your car and at the office.

  • Collect and safeguard critical documents. Make copies of important documents (mortgage papers, deed, passport, bank information, etc.). Keep copies in your home and store originals in a secure place outside the home, such as a bank safe deposit box.

  • Document property and obtain appropriate insurance for relevant hazards. Discuss with your insurance agent the risks that may threaten your home and the types of coverage you may need to ensure your property is adequately insured.

  • Download the FEMA app to your smartphone. You’ll receive alerts from the National Weather Service for up to five locations across the U.S. and have access to information about how to stay safe.

More information about the ways to register for and participate in America’s PrepareAthon! Day is available at www.Ready.gov/prepare. For even more readiness information, follow FEMA Region V at twitter.com/femaregion5 and facebook.com/fema.

Follow FEMA online at twitter.com/femaregion5, www.facebook.com/fema, and www.youtube.com/fema.  Also, follow Administrator Craig Fugate's activities at twitter.com/craigatfema. The social media links provided are for reference only. FEMA does not endorse any non-government websites, companies or applications.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Thursday, 29 September 2016 00:00

6 Steps to an “Organized” Emergency

rganized emergency may seem like an oxymoron but if you are prepared, even an emergency can be orchestrated well enough to avoid chaos. One of the first things we’re told in a crisis is not to panic. Unfortunately, that’s exactly what many people do. It’s not that the situation isn’t dire, but when people feel out of control and ill-prepared, anxiety rises and panic can ensue.

Planning is critical. Practice is a must. An old military adage, often referred to as “The 6 Ps of Success,” is “Prior Planning Prevents Piss Poor Performance.” This can hold true for just about anything in life, including an emergency. The more you plan in advance, the more likely you will be able to withstand whatever comes your way.

Of course, we can’t predict, and therefore plan, for absolutely everything. Hurricane Katrina and 9/11 taught us that. But there are a few steps companies can take to put employees’ minds at ease to know a well-thought out plan is in place.



InformationWeek has named Bluelock among a list of the top 25 cloud vendors to consider for growing business demands, titled “25 Cloud Vendors Worth Watching.” As the author of the article, Charles Babcock, explains, “Cloud services are firmly established in the fabric of IT staff operations as necessary and growing ingredients of enterprise computing.” For this reason, he says InformationWeek’s list is helpful to companies as they discern cloud models for their critical data.

Babcock notes that the list includes a variety of cloud types for diverse business ecosystems: public, private, and hybrid, as well as tools for the management and monitoring of these options. Bluelock offers all of these cloud models with the ability to monitor them for real-time business intelligence in our client portal, Bluelock Portfolio.

We are honored to be included as one of the few Disaster Recovery-as-a-Service (DRaaS) vendors in this impressive list. Our cloud solutions offer secure, yet highly-available hosting and data recovery for even the most complex IT environments.

Read the full article here.

Just how much of a threat is flooding? FEMA has proposed setting limits to federally funded construction projects in order to shore up flood-prone communities from the hazards of flooding. Let’s take a closer look at the situation and FEMA’s response, along with other ways organizations and individuals can protect themselves in a flood situation.

The Facts on Floods

Over the past five years alone, all 50 states have experienced some form of flood or flash flood. Not only that, but everyone lives in a flood zone, according to FloodSmart. And just a few inches of flood water can yield significant damages—a scenario made exponentially worse by the fact that flood damage is not typically covered by homeowners insurance.

Even more dire? A future in which big storms which once happened every 20 years or so are expected to occur as frequently as every four years by the end of the 21st century, according to the National Wildlife Federation. In fact, homes in high-risk areas are now more likely to incur damage caused by flood than by fire.



MIDDLETOWN, Va. – Rural towns aren’t often known for their tech connections, but that’s not the case for one Virginia community. Middletown, Va. is the home of Experis Data Centers, an established colocation and disaster recovery center offering the latest technological connectivity.

Experis is a state-of-the-art, purpose-built data center providing colocation, geo-diversity and disaster recovery services to large, mid-size and small enterprises including financial institutions, insurance companies, telecommunications providers and government agencies. In addition to its 30-year history of near 100 percent uptime to customers, the data center’s prime location has proven a very desirable draw for companies’ disaster recovery planning.

One company taking advantage of the ideal Virginia location is Telesat, a leading global satellite operator that provides reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecom, corporate and government customers. Headquartered in Ottawa, Canada, with offices and facilities around the world, Telesat’s state-of-the-art fleet consists of 15 satellites, plus two new satellites under construction. Telesat recently installed a 31-foot (9.4-meter) diameter satellite uplink at Experis’ Middletown facility.

“Telesat’s decision to go with the Experis Data Center was made after an extensive search for a diverse satellite uplink site that could significantly enhance the capabilities of Telesat’s existing carrier-class teleport in Mount Jackson, Virginia,” said Geoff Gaudert, Telesat’s manager of procurement. “The Experis facility offers the infrastructure and fiber connections to support Telesat’s stringent telecommunications requirements for availability, reliability and robustness, which enable Telesat to deliver world-class Ku-band satellite network services to end-users aboard ships, on commercial aircraft or in remote locations.”

Experis’ facility meets a multitude of government and enterprise security requirements, including significant public and private fiber capacity as well as the infrastructure that organizations need for proper colocation and backup.

“Historically we’ve primarily provided infrastructure and connectivity for companies and organizations in need of data colocation and disaster recovery,” said Larry Pelletier, CEO and managing partner of Experis Data Centers. “However, as we continue adapting to the current digital landscape, Experis is excited to provide new services and create new partnerships with industry leaders like Telesat.”


About Experis

Experis Data Centers provides comprehensive colocation and disaster recovery solutions to commercial enterprises as well as the federal government and its cleared contracting community. Led by ateam of expertswho each have more than 25 years of industry leadership and experience, Experis provides complete high-performance, highly-availablecomputing,storage, backup, network systemsand all varieties of IT infrastructure support. Experis’ primary data center, a 75,000 square foot facility, is inMiddletown, Va. Conveniently located less than a 90-minute drive from Washington, D.C., it is considered outside of the designated blast zone and off the DC electrical grid. Experis has additional locations in Ashburn and Falls Church, Va. For more information, visit www.experisdatacenters.com.

MSPs Can Now Easily include Continuum RMM Data Quickly and Efficiently When Creating Client Facing Documents and Reports with IT Glue

BOSTON – Continuum®, the only channel-exclusive IT management platform company, and IT Glue™, a proven, best practices-driven IT documentation platform packed with features designed to help MSPs reduce waste and maximize profit, are now integrated where IT Glue connects with Continuum’s Remote Monitoring and Management (RMM) platform. Now, when MSPs create client facing documents or reports, they can easily include Continuum asset data. 

By leveraging IT Glue’s powerful documentation platform, MSPs are able to document both structured (network information, domains, passwords or software licensing) and procedural (knowledge base and SOPs) information. This is integrated seamlessly with asset information provided by Continuum’s RMM, making it very fast for engineers to find the information they need to complete work efficiently and accurately for clients.

“Documentation is a vital component to sharing knowledge within teams and organizations, but it habitually becomes stale and inaccurate,” said Donnie Berkholz, Research Director for Development, DevOps and IT Ops at 451 Research. “By making it easier to avoid outdated, invalid information about IT assets through a direct API integration, this partnership aims to save customers time and money with improved efficiency, while also shortening the troubleshooting process during critical downtime.”

This deep integration pulls key data sets for Continuum into IT Glue where MSPs can access information such as memory, disk, CPU and more directly into IT Glue. The integration provides a number of benefits, including assessing near real-time information, eliminating the need to enter configuration data manually, minimizing downtime by reducing the time it takes to troubleshoot problems as well as enhancing team performance by having more data in one place. The integration leverages the new Continuum Reporting API now available which allows vendors to obtain raw reporting data from Continuum to build custom reports in-house.

“Many of our partners have indicated that they would like to utilize IT Glue, a highly regarded point solution for MSPs, to author and maintain IT documentation of their clients, in conjunction with Continuum,” said Carl Resnik, Senior Director, Product Management at Continuum. “We are excited to deliver this integration where our partners can now have their device information from Continuum appear in IT Glue to quickly reference in their documentation, increasing their efficiency.”

“Integrating IT Glue with Continuum has given us an unprecedented insight into the devices we manage on the same platform that we use daily for documentation,” said Caleb Albers, System Administrator at Keystone IT. “It has offered us the unique ability to self-document a lot of clients without having to manually populate fields that quickly become out-of-date. IT Glue’s structured system, combined with the high level of detail that Continuum already has on our clients’ networks, means that we are able to have a 360 degree view of clients.”

“At Ash Creek Enterprises, we are extremely excited about this announcement and integration as it will further increase our possibilities for efficiencies and streamline our integration between IT Glue and Continuum to further our relationship with our partnerships and exceed our SLA’s,” said Mark Calzone, President at Ash Creek Enterprises.

“This integration will allow us to make sure our documentation remains synchronized and consistent throughout all tools that we use to provide the best service possible for our clients,” said Frank Roberts, Director of Network Services at Karpel Solutions. “The setup was simple and very easy to remediate any inconsistencies between IT Glue configurations and Continuum monitored devices.” 

By helping to standardize and store complete IT documentation in one place, teams have rapid access to IT asset information helping to maximize efficiency, transparency and consistency of teams. IT Glue provides people with the confidence and trust that IT assets and procedures are documented properly. For more information, visit: https://www.itglue.com/.

IT Glue is a Platinum Sponsor of Navigate 2016, Continuum’s third annual user conference, taking place on Wednesday, September 28 – Friday, September 30, 2016 at the Seaport World Trade Center in Boston. They are showcasing the integration at the event, and on Friday, September 30, 2016 at 9:30 a.m. EDT, Chris Day, CEO at IT Glue, is presenting, “10 Lessons Learned Growing a $10 Million MSP.” 

About Navigate 2016 by Continuum
The annual industry event for Continuum’s MSP partners, Navigate is reaching new heights by bringing together the very top in thought leadership, inspiration and best practices – all focused on the growth of MSPs and the success of the IT channel. Drawing more support than the previous two years, including nearly 700 attendees, the sold out event features nearly 40 sponsors and exhibitors, four keynote addresses and more than 70 speakers across 36 breakout sessions. Navigate’s unique content is designed to help improve business strategies, increase sales and marketing efforts and gain a deeper understanding of Continuum’s platform – enabling MSPs to change their business model and become the most successful in the industry. Navigate 2016 has become an unprecedented event, going beyond Continuum as a company and setting new standards for the industry. To learn more, visit: https://www.continuum.net/navigate2016. For the latest updates, follow #nav16 on Twitter.

About Continuum 
Continuum is the only channel-exclusive IT management platform company that allows its Managed Services Provider (MSP) partners to maintain both on premise and cloud-based servers, desktops, mobile devices and other endpoints for their small-and-medium-sized business clients. Continuum’s SaaS platform enables MSPs to efficiently backup, monitor, troubleshoot and maintain clients’ IT infrastructure from a single pane of glass, all backed by an industry–leading Network Operations Center (NOC) and Help Desk. The company employs more than 1,300 professionals worldwide, monitors more than 1 million endpoints for its 5,800 partners including MSPs servicing more than 60,000 SMB customers and web hosting providers protecting more than 250,000 servers worldwide with Continuum’s R1Soft product line. The company established the Continuum Veterans Foundation, a nonprofit organization providing financial support to charities focused on helping veterans find jobs in IT. For more information, visit https://www.continuum.net/ or https://www.r1soft.com/ and follow on LinkedIn and Twitter @FollowContinuum.
State’s most populated county receives latest technology, expertise and guidance to better serve residents


South Carolina’s Greenville County Office of E-9-1-1, an Airbus DS Communications customer for nearly 10 years, recently upgraded its 9-1-1 call taking system to the VESTA® 9-1-1 solution adding greater flexibility and reliability to the county‘s public safety communications network. Airbus DS Communications is an entity of Airbus Defense and Space.

Greenville, the state’s most populous county, has nine public safety answering points (PSAPs), including seven primary sites, one secondary site and one hot-site, which serves as a backup center to accommodate additional call takers as needed. In total, Greenville County has 52 call taking positions to answer 9-1-1 calls from more than 480,000 residents.

“We are pleased to work directly with Airbus DS Communications to deliver a new call handling solution to Greenville County that is redundant and geodiverse,” said Rick Blackwell, Greenville County E9-1-1 Director. “From start to finish, we received not only the latest technology to better serve our residents, but also the expertise and guidance needed to ensure we can continue providing dependable and critical support to serve our friends, family and neighbors.”

Airbus DS Communications created the new network infrastructure needed for the VESTA 9-1-1 system which is an IP-based call delivery solution. For Greenville County, the transition to the new solution was seamless with minimal calltaker training needed.

“We are honored to have the opportunity to be the service provider to Greenville County,” said Bob Freinberg, CEO of Airbus DS Communications. “The public safety industry is changing rapidly and forward-thinking agencies like the Greenville County Office of E-9-1-1 are looking for smarter ways to keep their communities safe which includes new ways to get more out of budgets and deploy new capabilities more easily.“ 

The new VESTA 9-1-1 solution has increased calltakers’ efficiency with its speed dialing functions, its ability to easily pull location coordinates for a call, and its flexibility that enables calltakers to log-in at any console, which speeds response when a crisis arises.

For more information on Airbus DS Communications and its portfolio of public safety solutions, visit www.airbus-dscomm.com.

Airbus Defense and Space

Airbus Defense and Space, a division of Airbus Group, is Europe’s number one defense and space enterprise and the second largest space business worldwide. Its activities include space, military aircraft and related systems and services. It employs more than 38,000 people and in 2015 generated revenues of over 13 billion Euros.

Airbus DS Communications, Inc., an Airbus Defense and Space, Inc. company, is a global leader and trusted source for mission-critical communications technologies. The VESTA® product suite provides Next Generation 9-1-1 call processing systems, land mobile radio solutions and emergency notification applications, creating smarter ways to keep all our communities safe.

Latest investment includes New Science Ventures and Advantage Capital Partners, will be used to increase market penetration of leading object storage solution

AUSTIN, Texas — Caringo today announced that it has secured $8.8M in additional investment as part of its Round B funding, bringing the total investment in Caringo to $33M. The latest capital infusion will be leveraged to continue the company’s development, marketing and distribution of Caringo Swarm — the leading object storage software. 

“The additional funds raised in this tranche of our Round B funding will help us accelerate our product roadmap, expand in key vertical market segments and continue to invest in demand generation and awareness programs,” said Jonathan Ring, Caringo CEO and Co-Founder. “Scale-out object storage is increasingly recognized as the best approach to providing organizations of all sizes with the massive scalability and reduced complexity that is needed in today’s data-intensive environments. Our investors understand this sea change and are helping us continue to deliver our market-leading technology to customers frustrated with their existing storage infrastructure.”

Offered as a complete software appliance, Swarm provides a storage platform for data protection, management, organization and search at massive scale. Users no longer need to migrate data into disparate solutions for content delivery, ongoing analysis, and data protection. 

“The combination of rapid data growth, ubiquitous access and analytics are driving the need for new data management solutions that go beyond just storing data,” said Vivek Mohindra, New Science Ventures partner and Caringo Board Member. “Our continued investment in Caringo reflects our belief that they are in an excellent position to take advantage of these market trends by advancing the industry and technology innovations they’ve refined over the last decade.”

“Our investment in Caringo is a testament to their vision to change the economics of storage and data management at scale,” said Damon Rawie, Managing Director at Advantage Capital and Caringo Board Member.  “We are confident that with this growth capital, Caringo will successfully execute their expansion plans and take advantage of the significant opportunity in their market.”

With Caringo Swarm, users can consolidate all their files, find the data they are looking for quickly, and reduce storage total cost of ownership by up to 75%. Unlike other solutions, infrastructure, multi-tenancy, data protection, data management, and search are built in—delivering a robust platform that supports continuous evolution of hardware and delivers evolving views of data sets.

Follow Caringo
LinkedIn: https://www.linkedin.com/company/caringo-inc-
Twitter: https://twitter.com/CaringoStorage

About Caringo
Founded in 2005, Caringo is committed to helping customers unlock the value of their data and solve issues associated with data protection, management, organization and search at massive scale. Caringo’s flagship product, Swarm, eliminates the need to migrate data into disparate solutions for long-term preservation, delivery and analysis—radically reducing total cost of ownership. Today, Caringo scale-out software is the foundation for simple, bulletproof, limitless storage solutions for the Department of Defense, the Brazilian Federal Court System, City of Austin, Telefónica, British Telecom, Ask.com, Johns Hopkins University and hundreds more worldwide. Visit http://www.caringo.com to learn more.
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