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Volume 29, Issue 5

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Jon Seals

Jon Seals

Thursday, 22 December 2016 00:00

Emergency Alert Systems Both Then and Now

The Government’s Take on Alerts

AlertMedia-LogoI was surprised to learn that the federal Emergency Alert System (EAS) was only used at the local level until November 9, 2011 at 2 pm eastern. This date marked the first time FEMA ever tested the EAS nationwide. All of the television and radio test sirens you have ever heard were initiated by your local authorities.

The EAS was actually put in place in 1997 to replace the Emergency Broadcast System (EBS). Both were designed to give the President clear, uninterrupted access to thousands of television stations and broadcast radio stations across the U.S. and U.S. territories in the event of a national emergency. In essence, it ensures the President can address the nation quickly with real-time information. According to FEMA, “The EAS test plays a key role in ensuring our nation is prepared for all hazards and people within its borders are able to receive critical and vital information, should it ever be needed.”

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https://www.alertmedia.com/emergency-alert-systems-both-then-and-now/

IT Downtime Costs Companies $8,662 Per Minute – and it Takes 27 Minutes to Assemble an Incident Response Team
 

everbridge-logoBURLINGTON, Mass. – Everbridge, a global enterprise software company that provides applications which automate the delivery of critical information to help keep people safe and businesses running, today announced the findings of its 2016 State of IT Management survey. The research report polled 152 IT professionals to measure how often significant outages occur, how quickly their organizations can respond, and the cost of IT downtime.

 

Check out the results of the @Everbridge State of IT Management survey: https://italerting.com/state-of-incident-management/.

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While most companies have automated service management, with greater than 90 percent of companies reporting that they have an IT Service Management system (ITSM), only 11 percent of companies stated that they have automated the process for organizing their response to IT outages and incidents. This finding is significant because 47 percent of companies reported having a major IT incident at least 6 times a year, the average cost of downtime is $8,662 per minute, and companies take 27 minutes on average to assemble an IT response team. Everbridge’s experience with customers who have automated the IT response process shows that companies could reduce this average time to 5 minutes or less, saving an average of $190,000 per major IT incident and significantly improving worker productivity.

Key findings from the research include:

Most Companies Have an ITSM or Ticketing System:

  • Over 90 percent of companies reported using an ITSM or ticketing system. The two most commonly used were ServiceNow (26 percent) and BMC Remedy (20 percent).

Major IT Outages or Incidents Occur Quite Frequently:

  • 47 percent of companies experience a major IT outage or incident six times or more a year; 36 percent experience them close to monthly (11 or more times per year). More than a quarter of respondents reported that their companies experienced more than 21 incidents last year—that’s close to two per month. Only 9 percent of respondents reported that their organization did not report a major IT outage or incident in the past year.
  • The most common sources of incidents are network outages (experienced by 61 percent of companies), hardware failure or capacity issues (58 percent), internal business application issues (51 percent), and unplanned maintenance (41 percent).

Responding to IT Outages and Incidents is Complicated and Too Manual

  • Two thirds (66 percent) of companies have distributed IT organizations with people spread among multiple locations and multiple time zones.
  • 39 percent have more than 25 people included in their IT response teams; 28 percent have more than 50 people who need to be coordinated to respond to an incident; 16 percent have more than 100 people.
  • 43 percent of respondents reported that at least part of their process relies on manually calling and reaching out to people to activate the incident response team. Only 11 percent reported using an IT alerting tool to automate the process.

Response Times Could be Significantly Reduced by Automation

  • The mean time to activate and assemble a response team was cited as 27 minutes. Automated solutions can reduce this response time to 5 minutes or less.

IT downtime is Expensive and Hurts Productivity

  • The average cost of IT downtime was reported as $8,622 per minute.
  • 63 percent of respondents stated that IT incidents or outages hurt employee productivity, 60 percent that they caused IT team disruption or distraction, and 34 percent that they decreased customer satisfaction. 13 percent reported that their organization had experienced bad press or publicity due to an IT incident or outage.

“The process to activate and assemble an IT incident response team is ripe for automation,” stated Vincent Geffray, Senior Director of Product Marketing, Everbridge. “Automation has been shown to speed response dramatically. Given the cost and frequency of IT disruptions, and the impact they have on productivity of organizations and potentially on customer satisfaction, the payback on automation is typically very swift.”

The sample for the research included 86 percent of respondents from companies of 1000 employees or more; 45 percent were from companies with more than 10,000 employees. For more information on Everbridge’s State of IT Management 2016 survey, please click here.

About Everbridge
Everbridge, Inc. (NASDAQ: EVBG), is a global software company that provides critical communications and enterprise safety applications that enable customers to automate and accelerate the process of keeping people safe and businesses running during critical events. During public safety threats such as active shooter situations, terrorist attacks or severe weather conditions, as well as critical business events such as IT outages or cyber incidents, over 3,000 global customers rely on the company’s SaaS-based platform to quickly and reliably construct and deliver contextual notifications to millions of people at one time. The company’s platform sent over 1 billion messages in 2015, and offers the ability to reach more than 200 countries and territories with secure delivery to over 100 different communication devices. The company’s critical communications and enterprise safety applications include Mass Notification, Incident Management, IT Alerting™, Safety Connection™, Community Engagement™, Secure Messaging and Internet of Things, and are easy-to-use and deploy, secure, highly scalable and reliable. Everbridge serves 8 of the 10 largest U.S. cities, 8 of the 10 largest U.S.-based investment banks, all four of the largest global accounting firms, 24 of the 25 busiest North American airports and 6 of the 10 largest global automakers. Everbridge is based in Boston and Los Angeles with additional offices in San Francisco, Beijing and London. For more information, visit www.everbridge.com, read the company blog, http://www.everbridge.com/blog, and follow on Twitter and Facebook.

Cautionary Language Concerning Forward-Looking Statements
This press release contains "forward-looking statements" within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995, including but not limited to, expectations, beliefs, features, benefits, and use of our product offerings. These forward-looking statements are made as of the date of this press release and were based on current expectations and projections, as well as the beliefs and assumptions of management. Words such as "expect," "anticipate," "should," "believe," "target," "project," "goals," "estimate," "potential," "predict," "may," "will," "could," "intend," variations of these terms or the negative of these terms and similar expressions are intended to identify these forward-looking statements. Forward-looking statements are subject to a number of risks and uncertainties, many of which involve factors or circumstances that are beyond our control. Our actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to: the ability of our products and services to perform as intended and meet our customers’ expectations; developments in the market for information technology alerting products or the associated regulatory environment; our ability to manage our growth effectively; our ability to operate in compliance with applicable laws; nature of our business exposes us to inherent liability risks; our ability to respond to competitive pressures; potential liability related to privacy and security of personally identifiable information; our ability to protect our intellectual property rights, and the other risks detailed in our risk factors discussed in filings with the U.S. Securities and Exchange Commission (“SEC”), including but not limited to our Quarterly Report on Form 10-Q for the quarter ended September 30, 2016 filed with the SEC on November 14, 2016. The forward-looking statements included in this press release represent our views as of the date of this press release. We undertake no intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. These forward-looking statements should not be relied upon as representing our views as of any date subsequent to the date of this press release.

DRJ-LogoINDIANAPOLIS, Ind. – Scale Computing, the market leader in hyperconverged storage, server and virtualization solutions, today announced that it was honored with an Editor's Choice Award by Virtualization Review for being one of the products the publication has liked best over the past year.

Virtualization Review author Trevor Pott chose Scale Computing's HC3® platform for the award based on its success in delivering the promise of hyperconvergence by bringing compute and storage together without conflict. "Scale clusters just work, are relatively inexpensive, and deal with power outages and other unfortunate scenarios quite well," he writes.

The Editor's Choice Award from Virtualization Review is the latest accolade the company has received during 2016 for its innovative product line, visionary leadership and focus on the success of those in the midmarket. Among the highlights are:

  • Vendor Excellence Award for Best Midmarket Strategy, presented at the Spring 2016 Midmarket CIO Forum and Midmarket CMO Forum by Boardroom Events. Awards of Excellence recognize powerful partnerships between vendors and midmarket organizations that deliver measurable value to the overall business. This was the 6th straight year for Scale Computing to win in this award category.
  • Best Midmarket Solution: Hardware of the Midsize Enterprise Summit XCellence Awards 2016 for its flash-integrated HC3 appliances. The MES XCellence Awards measure attendees' perceptions of industry products, services and presentations during the event with top honors going to the companies who earned the most votes during the event.
  • Best in Show, Best Hardware, and Best Boardroom Presentation at The Channel Company's Midsize Enterprise Summit® (MES) West 2016 Conference. The three MES West XCellence Awards reflect Scale's success at delivering the best midmarket products, services, programs and presentations that address the unique challenges and opportunities facing the midmarket.
  • Best Midmarket Strategy during the 2016 Midmarket CIO Forum, hosted by Boardroom Events. These awards recognized vendors solving business challenges with impressive financial impacts, and highlight the best in technology and marketing collaboration in the midmarket.
  • CEO and company co-founder Jeff Ready was named to The Channel Company's Top Midmarket IT Executives list. This annual list honors influential vendor and solution provider executives who have demonstrated an exceptionally strong commitment to the midmarket.

Scale Computing's award-winning HC3 platform brings storage, servers, virtualization and management together in a single, comprehensive system. With no virtualization software to license and no external storage to buy, HC3 products lower out-of-pocket costs and radically simplify the infrastructure needed to keep applications running. HC3 products make the deployment and management of a highly available and scalable infrastructure as easy to manage as a single server.

"Since the company's inception, we have been fortunate to be recognized by leading trade publications, users and professional groups with dozens of awards honoring our commitment to making virtualization easy and delivering the technology's benefits to an often overlooked marketplace," said Jeff Ready, CEO and co-founder of Scale Computing. "When all is said and done, these awards are a reflection of the continued and selfless dedication of our entire team here at Scale. There is not one person on our staff that has not made his or her mark on improving the company, which in turn allows us to produce superior results for our customers. I am thankful for the recognition we've received throughout 2016 and look forward to an even more successful 2017."

About Scale Computing

Scale Computing integrates storage, servers and virtualization software into an all-in-one appliance-based system that is scalable, self-healing, and as easy to manage as a single server. Using industry standard components, the HC3 appliances install in under an hour, and can be expanded and upgraded with no downtime. High availability insulates the user from any disk or server failure and a unified management capability driven by the patented HyperCore Software™, efficiently integrates all functionality. The result is a data center solution that reduces operational complexity, allows a faster response to business issues, and dramatically reduces costs.

Thursday, 22 December 2016 00:00

Desk with a view, but safe from the bustle

Over 70% of U.S. business people prefer working in partially enclosed workstations


regus logoDALLAS – Latest research by Regus, the flexible workspace provider, has revealed that American workers consider partially enclosed workstations the ideal spot for concentration (72%). It follows that almost three quarters (70%) confirm this is also the most productive setting for work.

In order to discover the type of space workers find most stimulating, Regus commissioned research canvassing over 6,300 business people in the U.S. and found that partially enclosed desks are leaders in productivity, while fully enclosed offices are the best design to protect worker’s privacy (74%). Open plan offices were seen as beneficial for developing communication among departments (62%).

Other key findings among U.S. respondents:

Partially enclosed workstations are also more quiet than open plan offices with 44% saying they find them noisy compared with 84% for open plan spaces;
In spite of this, open plan spaces are key to fostering cooperation (54%);
When working remotely, out of the main office, business lounges are seen as delivering the best of both worlds promoting both productivity (49%) and networking (53%).


Jeff Doughman, EVP, for US communications, comments, “Modern workers have several design options available to them when it comes to their work space. Gone are the days of enclosed offices for senior staff and open plan reception areas. Now, it is much more common to find workers from different departments and functions sharing open spaces, but what is the impact on productivity and concentration?”

“It’s no surprise that business people regard noisy open spaces as less productive, but it is interesting to find their preference is actually for a ‘golden mean’ – the partially enclosed office space that allows them to benefit from the collaborative environment without their thoughts being drowned out by background noise. When out of the office, workers confirm this preference, avoiding noisy cafes and reporting that business lounges enable them to work and interact with their peers.”


About Regus

Regus is the world’s largest provider of flexible workspace solutions, with a network of 2,850 locations in over 1,000 towns and cities, across 107 countries, serving 2.3m members.

Through our range of office formats, as well as our growing mobile, virtual office, and workplace recovery businesses, we enable people and businesses to work where, when, and how they want, with a range of price points.

Our customers include some of the most successful entrepreneurs, start-ups and multi-billion dollar corporations.

For more information visit www.regus.com

DRJ-LogoCAMBRIDGE, Mass. – Permabit Technology Corporation, the data reduction experts, announced today that its Virtual Data Optimizer (VDO) software for Linux has exceeded the 8GB/s performance throughput barrier for inline compression. This was accomplished running on a single Samsung NVMe All-Flash Reference Design node.

The latest version of VDO's HIOPS Compression has been optimized to take advantage of today's multi-core, multi-processor, scale-out architectures to deliver maximum performance in enterprise storage. To demonstrate this level of performance, Permabit combined VDO with Red Hat Ceph Storage software and 24 480GB Samsung PM953 U.2 NVMe PCIe SSDs (solid state drives) running on the Samsung NVMe Reference Design platform. Samsung Electronics is one of the first companies to offer U.2 Gen 3 X4 NVMe PCIe SSDs. The PM953 that was used in the testing also features nine watts TDP (Total Dissipated Power) and a Z-height of 7mm.

The resulting reference architecture delivered single-node performance of over 8 GB/s read and 3.6GB/s write performance under workloads generated by Ceph RADOS bench. These results are more than twice as fast as published compression performance numbers by proprietary single node storage arrays and were achieved without the use of hardware acceleration boards.

Today's data center managers are increasingly turning to architectures built around Software- Defined Storage (SDS) to provide highly scalable solutions that control costs. SDS solutions (such as Red Hat Ceph Storage and Red Hat Gluster Storage) must be able to handle enterprise workloads such as databases, virtual servers and virtual desktops as well as, or better than, the proprietary systems that they are meant to replace. While data compression greatly reduces storage costs, one challenge up until now, has been finding a compression approach that could run at high-end enterprise speeds, on standard hardware in an open Linux environment. HIOPS compression technology, incorporated into VDO, addresses all of these requirements because it serves as a core service of the OS. Any SDS solution that runs on that OS can then scale out to support petabyte-sized deployments.

"Previous systems relied on proprietary hardware acceleration based on ASICs or FPGAs to deliver a similar level of performance. Permabit Labs has demonstrated for the first time that HIOPS compression can be achieved with industry-standard processors and platforms,." said Louis Imershein, VP Product for Permabit Technology Corporation. "We're looking forward to also leveraginge the full multi-node, scale-out capabilities of the Red Hat Ceph storage platform as we test further in 2017."

About Permabit
Permabit pioneers the development of data reduction software that provides data deduplication, compression, and thin provisioning. Our innovative products enable customers to get to market quickly with solutions that cut their effective cost, accelerate performance and gain a competitive advantage. Just as server virtualization revolutionized the economics of compute, Permabit software is transforming the economics of storage today.