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Volume 29, Issue 5

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Jon Seals

Jon Seals

Monday, 13 February 2017 16:47

Can Risk Management Even Be Effective?

Lately, everyone – from the government agencies to regulators to corporate board members – seems to be talking about the need for better, more effective risk management. The challenging part is that, despite the guidance provided in ISO 31000:2009, the concept of risk management effectiveness still remains vague. This article attempts to summarize the basic components of effective risk management, which should help risk managers to respond to the challenges set by regulators and shareholders.

The team at the Institute for Strategic Risk Analysis in Decision Making (ISAR) and www.risk-academy.ru has been studying risk management for more than 15 years, and we firmly believe that effective risk management is only possible when all four criteria below are met. These criteria are based on ISO 31000:2009, the most widely used risk management standard in the world (translated and officially adopted in 44 of the 50 biggest countries based on the GDP).

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http://www.corporatecomplianceinsights.com/can-risk-management-even-be-effective/

Monday, 13 February 2017 16:45

A Hogwarts For Cyber Protection?

How the UK is minting a new generation of cybersecurity wizards.

Never let it be said that the British don't do things with style. In the years leading to World War II, they recognized the need to break enemy codes, and ran crossword puzzle contests to find recruits for their ultra-secret Government Code & Cipher School—also known as GC&CS, or Bletchley Park.

The resultant genius of codebreakers such as Alan Turing is believed to have shortened the war by two to four years, and to have assured its outcome. Surely the mystique of Bletchley Park led to the archetypal smooth, sophisticated 007 spy-hero archetype—as many of Bletchley Park’s cryptanalysts came from Oxford and Cambridge.  

Now there is a new war underway, and the British have been among the first to recognize it: they’ve taken the threat of cybercrime and online infringements seriously, and began a government-supported campaign to protect online rights of normal citizens while America was still revelling in the unbridled, wild west freedom of the Internet. The British have a National Museum of Computing and, modern-day equivalent of the crossword puzzle contest, a set of competitions called Cyber Security Challenge UK that presumably function as high-level testing and recruitment tools.

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http://www.darkreading.com/threat-intelligence/a-hogwarts-for-cyber-protection-/a/d-id/1328040

Next-generation 3PAR OS provides foundation for Hybrid IT as all-flash becomes the new normal

PALO ALTO, Calif. – Hewlett Packard Enterprise (HPE) (NYSE: HPE) announced its most significant set of 3PAR storage innovations to date, including a next-generation HPE 3PAR Operating System that provides a futureproof foundation for hybrid IT.

  • New 3PAR Adaptive Data Reduction (ADR) delivers comprehensive data compaction to lower capacity costs.
  • Updates to 3PAR Peer Persistence mitigate risks by enabling disaster recovery across greater distances.
  • Off-premises copy management with HPE Recovery Manager Central (RMC) extends data protection beyond the array.
  • Expanded automation capabilities for 3PAR StoreServ Management Console (SSMC) improve business agility.

As all-flash storage becomes the new normal, customers are realizing that pure-play all-flash systems cannot address the new requirements arising from this 'third wave' of flash evolution. These new demands go beyond the performance or cost of an individual flash array, meaning that all-flash storage vendors must also help customers simplify operations across the data center, mitigate risks from edge to core to cloud and support hybrid IT transformation. The HPE 3PAR innovations announced today provide customers a futureproof solution for these third-wave demands with support for cloud-native applications, datacenter-wide orchestration, tier-1 resiliency and a seamless path to emerging technologies such as storage class memory (SCM) and NVM Express (NVMe).

"Customers see all-flash storage as only one part of a hybrid IT strategy," said Bill Philbin, senior vice president, Data Center Infrastructure Group, Hewlett Packard Enterprise. "3PAR is a best-in-class array but we go further to optimize the full stack and provide data mobility across systems -- an approach that has helped us grow faster than the market over the last 18 months."1

Lower cost and boost performance while assuring a path to what's next
Technology refresh cycles for storage are growing longer while at the same time flash media technology is changing faster than ever. This is why HPE engineers an enduring design into its 3PAR Architecture. One example is the recent tech preview of 3PAR 3D Cache for flash hyper-acceleration using SCM over NVMe, which showcases the ability to easily support new technologies.

Another example is the new 3PAR Adaptive Data Reduction (ADR) feature, which can reduce capacity needs by 75 percent2. Spanning in-line deduplication and compression, ADR can be selectively applied and includes built-in intelligence to avoid wasting system resources. ADR also goes beyond compression with a unique 3PAR Data Packing algorithm that organizes data writes in a way that avoids the garbage-heavy processes that weigh down other flash storage arrays.

In addition, the latest 3PAR OS enables customers to:

  • Accelerate applications running over iSCSI to reduce latency by up to 40 percent via 3PAR Express Writes optimization3.
  • Better support cloud computing deployments with iSCSI updates that include expanded host connectivity and multi-tenant IP networking.
  • Serve more workloads with 3PAR File Persona updates that double scalability, automate provisioning and enable cross-protocol file sharing.

These benefits are available at no extra charge as part of new, all-inclusive licensing that simplifies purchasing and reduces costs by up to 30 percent4. Additionally, the HPE 3PAR Flash Now initiative enables acquisition of an upgraded 3PAR flash array plus networking and data protection for just pennies per usable gigabyte per month via a simple cloud-like consumption model.

Delivering a highly resilient all-flash data center from core to cloud to edge
As critical workloads migrate to flash, risk mitigation is critical. HPE reduces risk in hybrid IT deployments, starting with transparent application and host failover at the core of the data center via HPE 3PAR Peer Persistence, which now has three-data center support for disaster recovery across greater distances.

For data protection beyond the array, HPE Recovery Manager Central (RMC) provides seamless, application-managed snapshots and data movement from 3PAR to secondary HPE StoreOnce Systems. The newest version of RMC delivers 23x faster backup5 and 7x faster restores than the leading backup ISV with 9x lower CPU consumption6 -- which minimizes backup impact on application servers. Due to all-inclusive licensing, RMC now comes at no additional charge with the 3PAR array. In addition, RMC can deliver as much as a half million dollar cost savings over a three-year period compared to traditional ISV backup process.7

As part of the right mix of on-prem and off-prem storage, data protected on HPE StoreOnce Systems can now be replicated to the cloud thanks to HPE StoreOnce VSA software in Microsoft Azure with support from HPE Recovery Manager Central, Data Protector and other leading backup applications.

Extending data protection to edge computing and software-defined storage (SDS), HPE also announced Peer Copy, a copy management feature within RMC that enables bi-directional movement of snapshot data between StoreVirtual VSA and 3PAR arrays. Customers can utilize Peer Copy with new StoreVirtual VSA Ready Node reference architectures based on HPE ProLiant servers to easily protect SDS in locations such as remote and branch offices.

Automation for agility from data center to data service
As customers embrace hybrid IT to speed service delivery, HPE continues to embed automation and cloud-based analytic capabilities into 3PAR management tools that complement integration into HPE OneView and HPE Synergy.

The new HPE 3PAR StoreServ Management Console (SSMC) includes the ability to automate and schedule large-scale data migrations of up to twenty-four 3PAR or supported third-party storage systems. In addition, SSMC now features HPE Smart SAN integration for fully automated, one-click SAN zoning of Fibre Channel networks -- reducing fabric provisioning effort by 90 percent.8 Updates to the HPE StoreFront Remote cloud analytics portal provide 3PAR customers with best practice recommendations to proactively reduce risk, manage software updates and assist in capacity planning.

Pricing and Availability

  • The HPE 3PAR next-generation operating system (3PAR OS 3.3.1) is available worldwide in Q1 2017 at no additional charge for 3PAR customers with valid support contracts.
  • The HPE StoreOnce VSA for Azure is available worldwide in Q1 2017 starting at $1400.
  • HPE Peer Copy and HPE Recovery Manager Central are available in Q2 2017 worldwide at no additional charge for 3PAR and StoreVirtual VSA customers with valid support contracts.

About Hewlett Packard Enterprise
Hewlett Packard Enterprise is an industry leading technology company that enables customers to go further, faster. With the industry's most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Forward-Looking Statement
The information included in this press release contains forward-looking statements that involve risks, uncertainties and assumptions. If the risks or uncertainties ever materialize or the assumptions prove incorrect, the results of Hewlett Packard Enterprise may differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements. Risks, uncertainties and assumptions include the need to address the many challenges facing Hewlett Packard Enterprise's businesses; the competitive pressures faced by Hewlett Packard Enterprise's businesses; risks associated with executing Hewlett Packard Enterprise's strategy; the development and transition of new products and services and the enhancement of existing products and services to meet customer needs and respond to emerging technological trends; the execution and performance of contracts by Hewlett Packard Enterprise and its suppliers, customers and partners; integration and other risks associated with business combination and investment transactions; and other risks that are described in Hewlett Packard Enterprise's filings with the Securities and Exchange Commission. Hewlett Packard Enterprise assumes no obligation and does not intend to update these forward-looking statements.

1 Based on IDC Q3 2016 Disk Tracker
2 Based on terms and conditions as specified in the Get Thin Guarantee at https://www.hpe.com/us/en/resources/storage/get-thinner.html
3 Based on HPE internal performance testing measuring iSCSI write latency before and after Express Writes
4 Based on moving to an all-inclusive licensing model and factoring in savings from compression and other adaptive data reduction technologies
5 Based on internal HPE testing of backup performance comparison between HPE Recovery Manager Central for VMware environments and traditional non-HPE backup software
6 Based on internal HPE testing of restore performance and CPU consumption comparison between HPE Recovery Manager Central for file systems and traditional non-HPE backup software. 
7 License cost savings in 3 year period using HPE RMC compared to traditional non-HPE backup software
8 Based on tests performed by Demartek on Gen 6 Fibre Channel: http://www.demartek.com/Demartek_Emulex_LPe32000_Gen6_FC_Evaluation_2016-03.html

HATTIESBURG, Miss. – In the aftermath of a disaster, misconceptions about disaster assistance can often prevent survivors from applying for help from the Federal Emergency Management Agency and the U.S. Small Business Administration. A good rule of thumb: register, even if you’re unsure whether you’ll be eligible for assistance.

Registering with FEMA is simple. You can apply online at DisasterAssistance.gov or by calling FEMA’s helpline 800-621-FEMA (3362) or TTY 800-462-7585. The toll-free telephone numbers operate from 7 a.m. to 10 p.m. (local time) seven days a week until further notice.

Clarification on some common misunderstandings:

  • MYTH: FEMA assistance could affect my Social Security benefits, taxes, food stamps or Medicaid.
    FACT: FEMA assistance does not affect benefits from other federal programs and is not considered taxable income.
  • MYTH: I have insurance. I don’t need to apply for federal disaster assistance.
    FACT: You should register for federal disaster assistance even if you have insurance. While FEMA cannot duplicate insurance payments, under-insured applicants may receive help after their insurance claims have been settled. Be sure to provide FEMA with any updated information and documentation once your claim has been settled.
  • MYTH: It’s too late to register with FEMA if I’ve already filed a claim with my insurance company.

    FACT: Many of those with tornado damage have already filed claims through their insurance carriers. Recovery officials suggest they register with FEMA even while waiting for an insurance settlement.

  • MYTH: I've already cleaned up the damage to my home and had the repairs made. Isn’t it too late to register once the work is done?
    FACT: You may be eligible for reimbursement of your clean up and repair costs, even if repairs are complete.
  • MYTH: I didn’t apply for help because I don’t want a loan.
  • FACT: FEMA only provides grants that do not have to be paid back. The grants may cover expenses for temporary housing, home repairs, replacement of damaged personal property and other disaster-related needs such as medical, dental or transportation costs not covered by insurance or other programs.

The U.S. Small Business Administration provides low-interest disaster loans to renters, homeowners and businesses of all sizes. Some applicants may be contacted by SBA after registering with FEMA. You are not obligated to take out a loan, but you need to complete the application to continue the federal disaster assistance process. By completing the application, you may become eligible for additional grant assistance from FEMA if you do not qualify for the SBA loan.

You can apply with SBA online using the Electronic Loan Application (ELA) via SBA's secure website at https://disasterloan.sba.gov/ela. For more information on SBA’s Disaster Loan Program, visit SBA.gov/Disaster, call the SBA Customer Service Center at 800-659-2955 (TTY 800-877-8339 for the deaf and hard-of-hearing) or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

  • MYTH: I don’t want to apply for help because others had more damage; they need the help more than I do.
    FACT: FEMA has enough funding to assist all eligible survivors with their disaster-related needs. 
  • MYTH: I'm a renter. I thought FEMA assistance was only for homeowners for home repairs.
    FACT: FEMA assistance is not just for homeowners. FEMA may provide assistance to help renters who lost personal property or who were displaced.
  • MYTH: Registration involves a lot of red tape and paperwork. I don’t have time to register.
    FACT: There is no paperwork to register with FEMA. The process is very easy and normally takes between 15 and 20 minutes.
  • MYTH: Since I received disaster assistance last year, I’m sure I can’t get it again this year.
    FACT: Assistance may be available if you suffered damage from a new federally-declared disaster.
  • MYTH: My income is probably too high for me to qualify for FEMA disaster assistance.
    FACT: Income is not a consideration for FEMA grant assistance. However you will be asked financial questions during registration to help determine eligibility for SBA low-interest disaster loans.

For more information on Mississippi disaster recovery, click fema.gov/disaster/4295. Visit the MEMA site at msema.org or on Facebook at facebook.com/msemaorg.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-FEMA (3362). For TTY call 800-462-7585.

FEMA’s temporary housing assistance and grants for public transportation expenses, medical and dental expenses, and funeral and burial expenses do not require individuals to apply for an SBA loan. However, applicants who receive SBA loan applications must submit them to SBA loan officers to be eligible for assistance that covers personal property, vehicle repair or replacement, and moving and storage expenses.

Friday, 10 February 2017 16:16

How To Launch Customer Obsession

Since 2010, you've heard Forrester beating our customer obsessed drum.  It is our idea that in The Age of the Customer, your relationship with your customers are your primary competitive differentiator.  We've written a lot about how to put the customer at the center of your total operating model.  But a total customer-obsessed transformation can be daunting because of the completeness it requires.  So many companies we talk to get overwhelmed at the idea of having to change every single part of their business, so they do nothing instead.  How could we offer a wedge into the customer obsessed transformation?  Could companies start toward customer obsession more easily if they understood where they are starting from?

We believed yes.  So we created The Customer Obsession Assessment, a large quantitiative survey, which included myriad statements related to customer service, customer experience, customer relationships, supporting technologies and sent it out to just over 1000 global executives.  Then we applied factor analysis and regression analysis to determine which statements most closely correlated with customer obsession.  From this effort we created: 1) An assessment that companies could take to determine their customer obsession maturity; 2) A segmentation of the execs who took our study so that we could identify best practices and pitfalls common at each stage in maturity. 

A few findings from the research:

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http://blogs.forrester.com/shar_vanboskirk/17-02-09-how_to_launch_customer_obsession