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Winter Journal

Volume 28, Issue 1

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Jon Seals

Leading UK ServiceNow partner teams up with Plat4mation to bring new service management apps to UK market

BERKSHIRE, ENGLAND – TeamUltra (www.teamultra.net) today announced it has teamed up with Plat4mation to launch a range of innovative Platform as a Service (PaaS) Apps to the UK market. Under the terms of the agreement, TeamUltra will become the exclusive distributor for all current and future Plat4mation ServiceNow apps and will take on sales, marketing, implementation and support responsibilities.


Mike Beale, Managing Director of TeamUltra said, “There is huge growth potential for CreateNow Apps that can extend the power and reach of ServiceNow and help improve Service Management. Plat4mation has forged an impressive reputation for creating innovative solutions and I am very excited by the opportunity to bring these apps to the UK market. The apps complement the existing range of TeamUltra custom ServiceNow applications that are already in use at some of the UK’s largest and most well-known companies, such as guest complaints, time recording, and expense management.”


Plat4mation is a Dutch software company that aims to ‘unleash the potential of platform apps for businesses’. These apps help companies to use cloud-based technologies to leverage the Service Management capabilities of ServiceNow, and examples include Procurement, Room Booking and a ServiceNow accelerator pack. The company’s Facility4U app for facilities management won the 2014 ‘ServiceNow Innovation of the Year’ award. Also available is an Outlook integration package and the physical BookNow devices to be used alongside the Room Booking app.


Facility4U combines the Platform capabilities of ServiceNow with Facility Management related functionality. This unique App allows current ServiceNow customers to further exploit the ServiceNow platform, whilst limiting additional investments on Facilities Management.


All Plat4mation apps will be available for immediate download from the TeamUltra app store. TeamUltra will then deliver the professional services necessary for configuration and implementation as well as provide first line support after go live.


Elmer de Valk, Managing Director, Plat4mation added, “TeamUltra leads the market for enterprise service management delivery using ServiceNow. We are impressed with their vision and capabilities to market and deliver the Plat4mations apps. There is a strong strategic fit in line with our mutual objectives of delivering best in class cloud-based solutions, and both companies have proven track records in delivering ServiceNow to a blue chip client base. I am fully confident that the partnership with TeamUltra will enable us to rapidly raise awareness, generate sales and effectively penetrate the UK market.”

Business impact and customer demand among driving forces to make developed software "Thing" solutions a reality for diverse business applications


Maidenhead, U.K. – According to results from the Software for the Internet of Things (IoT) Developer Survey released by Embarcadero Technologies for Europe, Middle East and Africa (EMEA), 2015 will be a big year for developing business solutions with integrated “Things"[1] – such as industrial sensors, health monitors and smart buildings – to connect with existing and new business solutions. The survey finds the majority (84%) of software developers building IoT solutions in 2015 are targeting business markets, while 16% are exclusively targeting consumers.


The Embarcadero survey, conducted by Dimensional Research, reveals that worldwide 77% of development teams will have IoT solutions in active development in 2015 with 38% of IoT developers in EMEA anticipating their solutions will generate business impact by the end of 2015, compared to only 7% in 2014.


IoT Solutions Will Be Distributed and Interconnected

Results from the Software for the IoT Developer Survey show that software and applications will be critical in IoT solution development in 2015, as developers plan to interconnect “Things” with multiple systems – including mobile apps, desktop apps, databases, cloud services, enterprise applications, middleware and other IoT devices. In EMEA:

  • 63% of “Thing” data will move between devices and servers
  • 68% of “Things” will communicate using multiple technologies
  • 40% of “Things” will connect to cloud services

IoT Will Drive a New World of User Experience

The Software for IoT Developer Survey reveals that 73% of developers think differently about the user experience – including input and output – when developing IoT solutions versus traditional software. While worldwide more than half of “Things” (56%) are expected to use traditional input (e.g., keyboard, button press) in 2015, “Thing” solutions are moving closer to the vision of Things, which does away with traditional touch. In EMEA:

  • 95% of "Things" will accept non-traditional input (sensors, GPS, line of site, etc.)
  • 26% of "Things" will present information in non-traditional ways (VR, haptic, audible, environmental change, etc.)

"These survey results confirm that IoT is crossing over from consumer gadgets to business productivity and customer engagement," says Michael Swindell, Senior Vice President of Products at Embarcadero. "In the consumer space, individuals connect to IoT typically through a single personal mobile device, with the IoT experience encircling the user. However with business solutions IoT includes users and encircles the business and enterprise assets. The IoT connected applications developers build for the enterprise are essential to connect the disparate parts of a distributed IoT business solution – from mobile devices, to wearables and sensors, to cloud and on-premises enterprise back-ends. Software developers will clearly play a pivotal role in driving IoT innovation and business adoption in 2015 and beyond."


About the Software for the Internet of Things Developer Survey

In December 2014, Dimensional Research conducted an online survey for Embarcadero Technologies on the topic of the Internet of Things, which the survey defined as the network of "Things" that contain interconnection technology (i.e. Wi-Fi/Internet, Bluetooth) to communicate with other devices, applications, middleware, and online services. The goal of the survey was to understand trends with new types of "Things" (excluding laptops, smartphones and tablets). After agreeing to a specific definition of "Thing" and "Thing solution", 1,040 (613 in EMEA) qualified participants answered questions about the status of their IoT development efforts, technologies used, and impact on developers. The survey was fielded in English, German, and Japanese. All had responsibility for software development of an IoT solution. Participants represented a wide range of geographies, company sizes, and vertical industries. Survey results are considered accurate +/- 3%, 19 times out of 20.

To download an infographic for the survey or the full report, please visit http://forms.embarcadero.com/15Q1IoTSurvey.


About Embarcadero Technologies

Embarcadero Technologies, Inc. is a leading provider of award-winning tools for application developers and database professionals so they can design systems right, build them faster and run them better, regardless of their platform or programming language. Ninety of the Fortune 100 and an active community of more than three million users worldwide rely on Embarcadero products to increase productivity, reduce costs, simplify change management and compliance, and accelerate innovation. Founded in 1993, Embarcadero is headquartered in San Francisco, with offices located around the world. To learn more, please visit http://www.embarcadero.com.

[1] For this survey, "Things" does not include traditional endpoints such as laptops, smartphones, tablets, printers or servers.

German based IT and data security Distributor to resell Cryptzone’s access control and data security solutions across Germany, Austria and Switzerland


BOSTONCryptzone, a global provider of dynamic, identity-driven security and compliance solutions, today announced a new partnership with ectacom GmbH, a leading independent German value added distributor.

Under the terms of the distribution agreement, ectacom will resell and provide support for Cryptzone portfolio solutions for access control, application and content security, and content governance, in Germany, Austria and Switzerland (DACH).


“The DACH region is a high growth market for information security and compliance solutions that mitigate risk,” said Cryptzone CEO, Kurt Mueffelmann. “ectacom understands the network and data security challenges facing organizations in the region, can guide them to the right technology to solve these challenges, and has a large network of providers to help customers implement our solutions. We feel confident that they are the right partner to help us grow and support our customer base in DACH.”


Cryptzone’s portfolio of solutions includes AppGate®, a dynamic, context-aware security gateway that can operate at or within the perimeter to prevent unauthorized access; HiSoftware Security Sheriff® an integrated classification, encryption and content protection solution for SharePoint®; Simple Encryption Platform to protects data in email, removable storage, file and folders; and HiSoftware Compliance Sheriff® to provide content governance for public websites, intranets and extranets.


Tomé Spasov, ectacom’s Managing Partner and Chief of Cybersecurity remarked, “With data protection and data privacy so high on the political and corporate agenda, we are really excited about promoting the Cryptzone portfolio of solutions within the DACH region. Our clients are looking for effective information security solutions, which are easy to deploy and manage.”


ectacom will be exhibiting at CeBIT 16-20 March 2015, Hall 6 Stand B16. They will be featuring Cryptzone’s products as part of the ectacom portfolio of solutions to protect against IT and data security threats.


About ectacom

Ectacom is a leading independent German Value Added Distributor (VAD) for complex solutions and specialized services in the areas of Corporate Performance, Content Governance, Corporate Compliance, Corporate Security and Forensics. Our portfolio includes state of the art solutions for endpoint and gateway security (anti-virus and malware protection, SSA and UTM firewalls, RDP Monitoring, configuration and patch management, device control), IT forensics (collection and correlation of data, evidence preservation) and data management (encryption, secure file transfer, collaboration and SharePoint security, document classification, digital rights management and data theft protection - DLP). For more information go to https://www.ectacom.com/


About Cryptzone

Cryptzone secures the enterprise with dynamic, identity-driven security solutions that protect critical services, applications and content from internal and external threats. For over a decade, enterprises have turned to Cryptzone to galvanize their Cloud and network security with responsive protection and access intelligence. More than 750 public sector and enterprise customers, including some of the leading names in technology, manufacturing and consumer products trust Cryptzone to keep their data and applications secure. For more information go to www.cryptzone.com or follow us @Cryptzone.

LONDON Dimension Data today announced the findings of new research, undertaken by analyst firm, Ovum, which looked at whether IT departments in UK enterprises are ready to deliver and charge for the services they deliver to internal customers on a per-usage basis. The research project, entitled ‘Why next-generation data centre technology is needed to adopt service-centric IT delivery’ was conducted in January/February 2015 and surveyed CIOs at 100 UK organisations employing more than 1,000 staff. Ovum found that, although 58 percent of companies have fully developed plans to introduce a service-centric approach to IT delivery, the majority are struggling to make the business case required to turn these plans into a reality.

The research shows that most CIOs have a good understanding of the need to change from traditional methods of IT delivery to a model that is transparently priced and tracked to actual usage. Despite this, less than a third (32 percent) of respondents stated they had secured funding to support their transformational plans. Some 31 percent of CIOs believe the low profile of IT was a key reason for this lack of funding, while 30 percent said it was due to the cost of change. Furthermore, almost three quarters (72 percent) of those surveyed said they were unable to articulate the value of the services they deliver to their line-of-business customers, with just 17 percent stating they were capable of comparing the costs of the services they deliver with those offered by third party suppliers or other industry peer groups.


CIOs also expressed concerns about a number of technical obstacles impacting their ability to move to a service-centric approach to IT. Exactly half of respondents said a lack of relevant skills was one of the top three issues holding up change, with CIOs worried about the costs associated with hiring and re-skilling staff. Some 46 percent of respondents said difficulties associated with managing new and old environments was one of their top three concerns, while 44 percent stated it was the complexity of integrating these new charging models with legacy systems.


“Today’s CIOs are tasked with steering their IT departments through a major period of transformation. This involves completely reshaping the way IT services are delivered, managed and charged for across the business,” said Roy Illsley, principal analyst, Ovum Software – Infrastructure Solutions. “Our research clearly shows that CIOs thoroughly understand and support this change, but often lack the tools and support to make it happen. To overcome these challenges, we expect to see IT departments assuming a much more ‘federal’ role, where they utilise the capabilities of third party service providers to scope and deliver more accountable and transparently-priced service models.”


Later this month, Dimension Data will launch its new Data Centre Development Model, which has been designed to guide enterprises through the process of changing the way they deliver IT services at the very heart of the transformation process – in the data centre. By enabling organisations to determine the most efficient operating model for their data centre operations, and by helping them understand the best ways to exploit public cloud, hosting and co-location services, the Data Centre Development Model will boost the agility and accountability of IT teams, placing them in a stronger position to identify, spearhead and support IT initiatives that are critical to business growth. This consultative process also helps enterprises assess whether their networks are geared to support the IT transformation process, while ensuring security is embedded at every step.


“Ovum’s research shows that UK CIOs see considerable value in moving towards a service-centric IT delivery model. Not only will this allow services to be delivered in a more nimble, cost-effective and accountable way, it will elevate the role of their IT departments, which will be in a stronger position to drive, rather than just react to, business change,” said David Leyland, Head of Business, Next Generation Data Centre, Dimension Data UK & Ireland. “Today, the data centre underpins an enterprise’s entire IT operations, so any IT transformation process needs to start there. Our new Data Centre Development Model has been designed to help CIOs architect change, and make their ambitions for service-centric IT a business reality.”


About Dimension Data

Founded in 1983, Dimension Data plc is an ICT services and solutions provider that uses its technology expertise, global service delivery capability, and entrepreneurial spirit to accelerate the business ambitions of its clients. Dimension Data is a member of the NTT Group. www.dimensiondata.com

Wednesday, 11 March 2015 00:00

IObit Announces Release of Smart Defrag 4

Top Defrag Software Overhauled in 2015

SAN FRANCISCO – IObit, leader of PC optimization and security software, gets prepared to release the newest version of their popularly downloaded Smart Defrag software, Smart Defrag 4. SD4 is the perfect complement to any PC based security software, offering light and stable disk defragging and streamlines your frequently used files for a faster data performance.

Fragmentation of the storage drives occurs over time as a user saves, changes, and deletes files. Due to this fragmentation, PC's often slow down as the computer needs to search for the files necessary to run certain programs. Smart Defrag 4 is a program designed to rearrange the data stored on the drives and reunite the fragmented data for the computer to operate more efficiently. Based on key characteristics from the previous version, Smart Defrag 3, SD4 offers new features to streamline the defrag process while redesigning the user interface for an easier and more efficient operation.

Smart Defrag 4 introduces two new key features for the user: Game Defrag and Boot Defrag. Game Defrag is implemented with the PC gamer in mind and performs similar to the original defragging operation. With PC games utilizing several different drivers throughout the PC, such as video, audio, etc, users can manually add the games to the Smart Defrag 4 interface to be defragged separately from the complete storage drive defrag.

IObit knows that PC users value time and the addition of Boot Defrag assists in limiting the time needed to run defragmentation. Regardless if the user is considered heavy, moderate, or light, Boot Defrag allows the ability to customize the schedule of when defrag will occur. Dependent on the amount of files and programs stored on one's SSDs, Boot Defrag can be set to as much as every day or as little as once a month. This provides a convenience to the users as well as confidence their PC is running to optimal performance.

"In order to provide our users with the best experience, we decided that simplicity should be at the forefront of our interface with Smart Defrag 4," said Antonio Zhang, Marketing Director for IObit. "We took successful pieces of our last generation defrag software and added strong key components, such as Boot Defrag and Game Defrag, to create a program that is not only easy to operate, but gives depth to the optimization of their PCs."

Smart Defrag 4 incorporates a well-designed interface and increases performance based features to create strong defragmentation software that is available for Free for PC users. The software complements well with IObit's current line of security and performance optimization products, which are available through www.iobit.com.

About Smart Defrag

Smart Defrag 4 is a free disk defrag tool that will reunite and reorganize files and programs within a hard drive to enhance PC performance and efficiency. The addition of Boot Defrag and Game Defrag complements a brand-new user interface that is convenient regardless of user preference. The program, once installed and set-up, requires little user interaction and can complement a wide variety of PC security based setups.

About IObit

Founded in 2004, IObit provides over 250 million consumers in over 220 countries and regions with innovative system utilities for Windows, Mac, and Android OS to greatly enhance operational PC and mobile devices performance and protect them from security threats and malicious attack.


Customers Benefit from Additional Self-Service Control when Deploying Seamless Global Hybrid Networks

DALLAS – Masergy Communications Inc., a global leader in managed networking and cloud services, today announced the general availability of its Network as a Service (NaaS) self-service option.  Today’s announcement is an extension of Masergy’s Software Defined Network (SDN) Platform. This innovation underscores Masergy’s commitment to reducing IT complexity through software-defined, self-service configuration options.

Masergy’s NaaS with self-service lets customers quickly and cost-effectively connect corporate branch offices and remote locations to their Masergy global virtual private network.

Customers can use their own Internet service provider and a Masergy-provided managed appliance to serve as the VPN endpoint, which establishes a secure connection to the nearest Masergy point of presence. Customers can also use their own endpoint device for instantaneous implementation. Masergy’s NaaS with self service is available globally at bandwidths ranging from 1 Mbps to 100 Mbps.

NaaS with self-service is an ideal option for the following scenarios:

●     Stop-gap solution for short-term connectivity needs

●     Temporary work sites

●     Retail locations

●     Redundant connectivity for business continuity plans

“The introduction of NaaS with self-service represents another example of how Masergy is taking the complexity out of networks and offering customers self service provisioning, customized for individual business needs,” said Tim Naramore, CTO, Masergy. “There are no forms to fill out or sales representatives to speak with. Customers simply log into the portal and configure NaaS for any ISP, anywhere in the world.”

About Masergy

Masergy owns and operates the largest independent global cloud networking platform for enterprises. Our managed solutions help businesses compete in the global marketplace with real-time analytics, unified communications as a service, security as a service and software defined network control. Masergy's patented technology, customizable solutions and unmatched customer experience are why a growing number of global enterprises rely on Masergy to deliver performance beyond expectations. For more information about Masergy visit www.masergy.comor follow us on Twitter@Masergy, BlogLinkedIn and Facebook.

The results of a Risk Management Association (RMA) and MetricStream survey on third-party and vendor risk management in financial institutions has been published.

The survey drew responses from over 100 leading financial institutions and addressed vendor management frameworks, vendor selection and monitoring processes, critical vendors and critical activities, tools and techniques, contracts, regulatory compliance, and fourth-party suppliers.

With the growing need to grow the business, provide new offerings, reduce overall costs, and maximise profitability and revenues, outsourcing to third-party service providers has become the norm for most banks and financial institutions (FIs) worldwide. Larger organizations have tens of thousands of vendor relationships to manage, and in this scenario, are increasingly exposed to financial loss and reputation if they fail to maintain adequate quality control over all third-party activities.

“Managing the risks inherent in vendor and other third party relationships has become critically important in recent years, as the actions of vendors can cause significant financial and reputational impact to organizations, no matter their size or industry,” said Edward J. DeMarco, RMA's general counsel and director of operational risk.



BitSight Technologies has released the results of a commissioned study, conducted by Forrester Consulting on behalf of BitSight, which reveals third-party security as a top business concern for enterprises. The findings suggest a significant appetite for monitoring third-party security but a steep disconnect in resources available to adequately and objectively manage this.

The study, ‘Continuous Third-Party Security Monitoring Powers Business Objectives and Vendor Accountability,’ is based on surveys of IT security and risk-management decision makers in the US, UK, France and Germany.

Forrester found that when it comes to tracking third-party risk, critical data loss or exposure (63 percent) and the threat of cyber attacks (62 percent) ranked as the top concerns, above standard business issues, including whether the supplier could deliver the quality and timely service as contracted (55 percent). Despite the desire for more robust insight into third-party security practices, only 37 percent of survey respondents reported tracking any of these metrics on a monthly basis.



Data theft is becoming big business if the estimated damages of recent breaches are any indication. Can you imagine being insured for US $100 million against such events, yet having to bear costs that exceeded even that figure? The recent attack against Anthem, the second largest health insurer in America, involved as many as 80 million records being stolen. The associated expenses have been estimated at more than the $100 million policy taken out by the enterprise. Elsewhere, supermarket chain Target (also in the US) estimated costs of over US $148 million after 100 million customer records were compromised at the end of 2013. But the attack similarities don’t end there – and could apply to any company.



At the end of last week, I started getting email messages warning me about the latest TLS/SSL vulnerability that has been discovered. This one is called the FREAK Attack and a site dedicated to informing users about the attack describes this new vulnerability in this way:

It allows an attacker to intercept HTTPS connections between vulnerable clients and servers and force them to use weakened encryption, which the attacker can break to steal or manipulate sensitive data.

The first reports of FREAK Attack, which like Heartbleed involves open source code, were via initial warnings through Mac and Android-native browsers—although Chrome appeared to be safe, as is Firefox. BlackBerry browsers are also affected by the vulnerability. At first glance, it looked like Windows machines were okay. A second glance, however, tells a different story.