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Fall Journal

Volume 27, Issue 4

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Jon Seals

LINX is proud to announce the launch of IXCardiff, our newest UK Internet exchange, and the only dedicated Internet Exchange Point (IXP) in Wales.

The new exchange is the latest stage in LINX's mission to distribute and decentralise peering within the UK, empowering ISPs, content providers and other network operators to "keep local traffic local", resulting in reduced latency, greater resilience and faster connectivity for local networks and Internet users.

Hosted in a carrier-neutral facility managed by LINX within the BT Stadium House data centre, IXCardiff launches on 15th October following an extensive period of consultation to establish a local community of interest among network operators, and with the support of the Cardiff City Council and the Welsh Government.

Welsh Deputy Minister for Skills and Technology, Julie James, welcomed the launch.

“The Welsh Government is committed to establishing a world class digital Infrastructure for Wales. The creation of an Internet Exchange in the heart of Cardiff will have wide ranging benefits to the business community in Cardiff and across south Wales. Alongside a number of major investments in telecommunications infrastructure, this will help to make Wales a more connected nation. It will provide a real boost to local enterprises which would otherwise have had to carry a significant cost burden to access this opportunity.”

John Souter, CEO of LINX said:
“We believe that the time is right for a fresh approach to peering in the UK. Local support is key for the success of any regional Internet exchange, and the South Wales Internet community has demonstrated an overwhelming enthusiasm for a new exchange point in the region, and for the benefits regional peering can bring to their businesses, the local economy and the people of Wales.”


Executive Director of Dynamic Spectrum Alliance tours Asia

Dynamic Spectrum Access (DSA) technologies and evolving spectrum regulations are underway in Asia, helping governments, businesses, and communities to make wireless broadband more widely available and affordable, and increasing the amount of spectrum to the benefit of consumers and businesses alike. The viability of DSA including TV White Spaces (TVWS) has been proven in numerous trials across the globe, from remote villages, to dense urban centres.

This month witnessed Prof. H Nwana, Executive Director of the Dynamic Spectrum Alliance, tour the region, which kicked off with presentations by himself and EJ Chiang from MediaTek, a Dynamic Spectrum Alliance member, focused on utilizing spectrum’s full potential, at the Radio Spectrum Technology & Management Conference @ Wireless China Industry Summit in Beijing. While in Asia, Prof. Nwana also held meetings with the Chinese Academy of Telecom Research (CATR), State Radio Regulatory Commission (SRRC), Ministry of Industry & Information Technology (MIIT), State Administration of Press, Publication, Radio, Film and Television (SAPPRFT), United States Information Technology Office (USITO) in Beijing, and Japan’s Ministry of Internal Affairs and Communications, and a group of Japanese companies interested in DSA.

Prof. H Nwana, Dynamic Spectrum Alliance Executive Director, said: “DSA’s time has come in Asia. The pace of development in the region is incredibly encouraging so, by supporting and working together with regional Asian organisations, regulatory bodies and Governmental departments, we hope to continue to open up underused spectrum by advocating for new laws and regulations that will lead to more efficient and effective spectrum utilisation and encouraging DSA pilot project initiatives.”

Recently, Asia has witnessed a flood of activity. In China, the Government of the People’s Republic of China has already made significant advancements regarding management of its spectrum resources as it continues to go through a public consultation period on revising its radio spectrum management policies. In Singapore, the Infocomm Development Authority (IDA) has developed a regulatory framework for unlicensed access to 180MHz of unused radio spectrum in the broadcast TV frequency bands which comes into effect in November 2014.

Elsewhere, the Taiwan Dynamic Spectrum Access Pilot Group continues to make good progress. The Pilot Group, which Prof. Nwana participated in the signing of, is working towards the creation and development of a world-leading dynamic spectrum access ecosystem in Taiwan. This will leverage Taiwan’s tremendous capabilities in semiconductor design and fabrication, component and devices manufacturing, and systems integration and solutions.

“The region, as a whole, is making major progress and by moving towards dynamic allocation of spectrum, more resources and spectrum can be made available, especially at a time when Asia is exploring innovative wireless, and data-hungry, technologies. Asia will provide the setting for next year’s Dynamic Spectrum Alliance Global Summit – we’re still exploring possible locations, so I urge anyone who would like be involved, and who would like to host with us, to get in touch,” added Prof. Nwana.

Over the past few years, global organisations and Dynamic Spectrum Alliance members have worked closely with local providers, radio manufacturers, regulators, donor agencies and ICT ministries to demonstrate the benefits of DSA technology in underserved communities in emerging economies. Dynamic Spectrum Alliance members are driving work forward:

  • 6Harmonics Inc, a DSA founding member, has invented an Adaptive Radio Network-ARN* that allows dynamic spectrum access as well as a scalable cell size and topology. This innovative wireless network technology provides 4G access speeds at the lowest cost to date, making a cost effective WAN dynamically accessing all available spectrum economically possible. ARN* has been deployed in 12 countries on five continents. In rural Africa, 6Harmonics FCC certified GWS3000 has been deployed to establish high-speed connections over distances in excess of 10km under NLOS propagation conditions. In the Philippines, GWS3000 has been deployed for disaster recovery. Dr Robert Wu, Founder and CEO of 6Harmonics disclosed that 2 new products are in the final tests: AP with highest RF power on the market to date for longer range, and a low cost palm size CPE which will enable large scale deployment. Dr Wu further noted, when those get deployed, people can dial WiFi anywhere.
  • Aviacomm, Dynamic Spectrum Alliance founding member, has broken new ground for realizing DSA with its innovative RF transceiver solutions, which are designed to utilize new spectrum made available and brings into use frequency bands subject to challenging regulatory requirements. Shih Mo, President and CEO of Aviacomm, Inc, said: “Aviacomm is leading the way toward high-performance flexible RF solutions that will enable dynamic spectrum sharing – the next generation of technology which will achieve significant improvements in coverage and capacity for wireless networking and mobile devices.”
  • Mediatek, the Taiwanese semiconductor Tier 1 giant and founder member of the Dynamic Spectrum Alliance, announced at the DSA Global Summit in May they would release a tri-band chipset in partnership with another Alliance member Aviacomm that would support traditional WiFi in the 2.4Ghz and 5Ghz range as well as TV White Spaces band using the 802.11af standard. Mediatek is the 3rd largest manufacturer of WiFi chipsets in the world.
  • NICT, based in Japan, has developed several world standard based TV White Space devices, along with other technologies (e.g. IEEE802.22, IEEE802.11af, and LTE release 8 (eNB,smartphone) and White Space database compliant with FCC, Ofcom, and the Japanese TV band contour calculation algorithm. It has also done world-first field trials using these international multi-band standard devices. Prof. Hiroshi Harada, Executive Research Director of NICT, commented: "Some world standards have already been issued and some feasibility trials based on the standards have also been completed. Now it is a time to think about actual business ecosystems by collaborating global representative partners."

The Dynamic Spectrum Alliance believes a real and immediate opportunity lies with TVWS, the unused TV broadcast channels. The Alliance is working to promote regulatory policies which will pave the way for innovative new wireless technologies, addressing growing wireless data challenges. The cross-industry Alliance works to engage with regulators and government officials to promote the adoption of legal and regulatory frameworks that facilitate dynamic access to radio spectrum.

For further information about the Dynamic Spectrum Alliance, please visit www.dynamicspectrumalliance.org/, or follow @dynamicspectrum on Twitter. Alternatively joins the Alliance on Facebook or LinkedIn. For all media enquiries, please contact Dana Hare at dana.hare@proactive-pr.com or +44 7795 615466, or Russell Cafferty at russell.cafferty@proactive-pr.com.


About the Dynamic Spectrum Alliance

The Dynamic Spectrum Alliance is a global organization advocating for laws and regulations that will lead to more efficient and effective spectrum utilization. The DSA’s membership spans multinationals, small- and medium-sized enterprises, and academic, research, and other organisations from around the world, all working to create innovative solutions that will increase the amount of available spectrum to the benefit of consumers and businesses alike. Visit http://www.dynamicspectrumalliance.org/, follow @DynamicSpectrum, https://www.facebook.com/DynamicSpectrumAlliance, and http://www.linkedin.com/groups/Dynamic-Spectrum-Access-DSA-5122947.

Amulet Hotkey today announced the release of a new ultra compact (half-height, half-length), quad video head PCoIP host card for small form factor PC’s. It provides all the benefits of the PCoIP protocol in a uniquely compact and cost effective package. It will appeal to a wide range of enterprise customers.

“The DXH4 is an exciting development that people told us couldn’t be done,” said Tony Hilliard, Group Sales Director at Amulet Hotkey. “Our clients asked for it and we delivered, it’s great that we can combine innovation and customer demand in such a responsive way”.

“This is a unique product, perfect for multi-monitor applications such as trading floors, control rooms and CAD/CAM” says Keith Grundon, technical director and CTO. “I know it will be a great success for us.”

For the first time, small form factor PCs can have a high-end, quad-monitor PCoIP host installed and then located remotely without compromising data security or graphics performance in any way. The DXH4 has no impact on the standard PC architecture and requires no additional drivers to be installed.

“Amulet Hotkey’s new quad-video PCoIP host card for small form factor and rack mounted computers will appeal to IT administrators seeking to deliver secure access to video across multiple monitors while conserving precious server space,” said Jayesh Shah, vice president of product management for Teradici. “Today’s news is a testament to the company’s commitment to delivering innovative PCoIP solutions that are well matched to the evolving IT requirements of its customers in diverse markets, including finance, CAD/CAM engineering, media and entertainment, and public sector.

The DXH4 is available now. For more details visit www.amulethotkey.com or contact our sales teams directly.

See the DXH4 at vmworld in Barcelona between 14th and 16th of October and learn about how it can be used to enhance VDI applications. Ask to see us at the Teradici stand.

About PCoIP

Zero Clients are simple, secure, stateless, cloud endpoints, perfect for accessing VMware Horizon View, VMware Horizon DaaS, Amazon WorkSpaces, and Remote Workstation environments. They contain no CPU, operating system, or local storage—just a chip that decodes the PCoIP transmissions and outputs pixels on the screen. Since no data is transmitted, users connect securely to their virtual environments. In addition to being the most secure endpoints available, Zero Clients are easy to deploy, manage, and operate. They offer higher performance, lower power consumption, support unified communications, and create a richly rewarding virtual computing experience, for both end users and IT managers.

About Amulet Hotkey

Our expertise allows enterprises to simplify and secure the desktop environment without compromise, moving desktop workstations to the data centre or cloud environment. Using our own Zero Client, PCoIP Host and KVM switching technology, we dramatically reduce desktop power consumption and heat generation, minimising cabling and clutter. In the data centre our solutions maximise space and facilitate central management of desktops, operating systems, policies and security.

Amulet Hotkey actively partners with many leading manufacturers of data centre, cloud and virtualisation technologies, and is instrumental in helping them bring to market solutions for VDI, virtualisation, GPU offload and PCoIP integration and acceleration.

The growing trend of cloud based services and virtualised environments has provided opportunities to create a truly flexible computing model, the so-called elastic compute architecture. Amulet Hotkey is a recognised leader in providing key enabling technologies in this environment.

About Teradici

Teradici PCoIP technology is deployed throughout virtual and cloud environments, in zero clients, hardware accelerators, standalone workstations and mobile devices. Simple, green, and cost-effective, the Teradici PCoIP virtual workspace architecture delivers a secure, high-definition, highly responsive computing experience.

Teradici customers benefit from a broad PCoIP ecosystem of innovative products and services. Our customers include Fortune 500 enterprises and institutions around the world, local and federal government agencies, and cloud and service providers.

Teradici was founded in 2004, and is headquartered in British Columbia.

MatchWare’s highly-anticipated MindView 5 Business Mac boasts a powerful new feature set that helps project managers and other users maximize productivity, accuracy and quality, while reducing time, cost and risk.


TAMPA, Fla. – MatchWare Inc., a leading multinational software company that develops proprietary mind mapping, project management and meeting management software tools, announced today the launch of its highly-anticipated “MindView 5 Business Mac”: the new industry standard for Mac Mind Mapping and Gantt Chart software that is inspiring Project Managers worldwide to re-imagine how they can maximize productivity, accuracy and quality, while reducing time, cost and risk.

Built on MatchWare’s award-winning MindView Business Platform, MindView 5 Business Mac was engineered from the ground up to enable success by empowering Project Managers and other users to brainstorm Work Breakdown Structures (WBS) in Mind Maps, and seamlessly transfer the data between six interchangeable views: Gantt Chart, Timeline, Mind Map, Top Down, Left/Right and Outline.

In addition to several key project management-focused upgrades -- including individually managed resource calendars, effort-driven tasks, and improved branch data visualization -- MindView 5 Business Mac also features:

  • An Intuitive and Streamlined Mac-friendly Interface
  • Enhanced MS Office® and MS Project Integration
  • Built-in Task and Resource Allocation
  • Seamless Transferring to/from MindView 5 Business PC
  • …and much more

“After nearly two years of evaluating user feedback and analyzing our competition, we are proud to release MindView 5 Business Mac,” commented MatchWare’s Product Manager Thomas Henriksen. “By combining a fully-functional project management solution with the industry’s leading mind mapping software, MindView 5 Business Mac improves usability and the presentation of ideas, which helps make users more efficient every day. Quite simply, MindView 5 Business Mac is an invaluable asset for any Project Manager.”

MatchWare’s MindView 5 Business Mac, the new industry standard for Mac Mind Mapping and Gantt Chart Software that no Project Manager should be without, is available now for a one-time fee of $349 (single user). A demo version is also available. Learn more at: www.matchware.com/en/products/mindview/mindview_mac.htm.


About MatchWare

Founded in 1992, MatchWare is a Danish software house with offices in the United States, United Kingdom, Germany, France and Denmark. The company develops and provides proprietary mind mapping, project management and meeting management software tools which are used by businesses, educational institutions and governments worldwide to enhance brainstorming, communication, decision making, collaboration and meeting effectiveness and performance. Learn more at www.matchware.com.


* MatchWare, MatchWare Mediator, MatchWare ScreenCorder, MatchWare MindView, and MatchWare MeetingBooster are trademarks or registered trademarks of MatchWare A/S. All other trademarks and registered trademarks used in this document are the property of their respective companies.

Managed Services Company and Data Protection Leader Ease Zenith Customers' Fears of Data Loss as October 15 Deadline Looms


MILFORD, Mass. – To address customer concerns about ensuring reliable backup and recovery of their critical business information following Zenith Infotech's decision to cease operations on October 15, RetroFit has partnered with Unitrends to offer companies a Rapid Replacement Program. The program ensures that Zenith backup customers facing imminent data loss once the company closes its doors will continue to have their mission critical information protected without interruption.

The Zenith Rapid Replacement Program provides speedy upgrades for customers with Zenith backup appliances to a fully-managed, three-tiered, geo-redundant Backup and Data Recovery Solution supported by Unitrends' industry-leading solution, for one monthly operating cost (OPEX). RetroFit's years of experience converting Zenith systems allows them to efficiently manage the replacement program and address the critical needs of those customers still at risk.

"RetroFit and Unitrends have collaborated with customers and partners to seamlessly migrate them from Zenith to our fully-managed, three-tiered, geo-redundant Backup and Data Recovery Solution. This program offers a compelling solution to companies who have been put at risk because of this impending event," said Kevin Cotter, president of RetroFit.

Mike Lawlor, CEO of Netwide Technology Solutions, an IT consulting firm, said, "The migration process from Zenith to the RetroFit solution was completed seamlessly and without compromising any of my customers' mission critical data."

"IT professionals have enough things to worry about today – reliable backup and recovery should not be among them," said Mike Coney, president and CEO at Unitrends. "At Unitrends, our goal is to make data protection simple, efficient and affordable for both our partners and our customers. The Rapid Replacement Program is designed with this in mind. Zenith customers can easily and cost-effectively migrate to industry-leading data protection technology backed by unmatched customer support. IT admins are then free to focus on other pressing business initiatives."

About RetroFit Technologies, Inc.

RetroFit Technologies, Inc. is a leading managed services company providing On-Premise, Cloud, Hybrid and Disaster Recovery Solutions.  RetroFit offers a fully managed, three-tiered, geo-redundant Backup and Data Recovery Solution to our Customers and Partners.  RetroFit's corporate headquarters are in Boston, MA with regional offices throughout the United States. Visit www.retrofit.com.

About Unitrends

Unitrends delivers award-winning business recovery solutions for any IT environment. The company's portfolio of virtual, physical, and cloud solutions provides adaptive protection for organizations globally. To address the complexities facing today's modern data center, Unitrends delivers end-to-end protection and instant recovery of all virtual and physical assets as well as automated disaster recovery testing built for virtualization. With the industry's lowest total cost of ownership, Unitrends' offerings are backed by a customer support team that consistently achieves a 98 percent satisfaction rating. Unitrends' solutions are also sold through a community of thousands of leading technology partners, service providers, and resellers worldwide. Visit www.unitrends.com.

More than 440,000 in Missouri to Participate in Nationwide Drill            

KANSAS CITY, Mo. — With just one week to go, communities throughout Missouri are preparing for the fourth annual Great Central U.S. ShakeOut Earthquake Drill, scheduled for October 16 at 10:16 a.m. 

Great ShakeOut Earthquake Drills are occurring in more than 45 states and territories — nationwide more than 19 million people are expected to participate in the activity.  During the drill, participants simultaneously practice the recommended response to earthquake shaking:

  • DROP to the ground
  • Take COVER by getting under a sturdy desk or table, or cover your head/neck with your arms, and
  • HOLD ON until the shaking stops

The ShakeOut is free and open to the public.  Participants include individuals, schools, businesses, local and state government agencies and many other groups. See the list of all the participants in Missouri at, www.shakeout.org/centralus/participants.php?start=Missouri. The goal of the program is to engage individuals to take steps to become better prepared for earthquakes and other disasters. 

“Participating in this drill is a quick, simple thing we should all do—at work, at home, alone or with family or co-workers—to prepare for earthquakes,” said Regional Administrator Beth Freeman, FEMA Region VII. “When we practice ‘drop, cover and hold on’ it makes it more likely we will react appropriately during an earthquake and that can and does save lives.”

States participating in the Great Central U.S. ShakeOut include Alabama, Arkansas, Illinois, Indiana, Kentucky, Missouri, Mississippi, Ohio, Oklahoma, and Tennessee.

Interested citizens, schools, communities, businesses, etc. are encouraged to visit http://www.shakeout.org/centralus/register to register to participate and receive instructions on how to hold their earthquake drill. On social media, information about the drill is being provided on Twitter through www.twitter.com/CentUS_ShakeOut. In addition, www.twitter.com/femaregion7 and others are tweeting earthquake safety tips and drill information using the hashtag #ShakeOut.

The Great Central U.S. ShakeOut is being coordinated by Missouri State Emergency Management Agency, the Central U.S. Earthquake Consortium and its other Member and Associate States, the Federal Emergency Management Agency, the U.S. Geological Survey and dozens of other partners.

Great ShakeOut Earthquake Drills began in California in 2008 and have expanded each year since then.


Visit FEMA Region VII online at www.fema.gov/region7. Follow FEMA online at www.twitter.com/femaregion7, www.twitter.com/fema, www.facebook.com/fema, and www.youtube.com/fema.  Also, follow Administrator Craig Fugate's activities at www.twitter.com/craigatfema.  The social media links provided are for reference only. FEMA does not endorse any non-government websites, companies or applications.

Charlie Maclean-Bristol, FBCI, discusses whether the time has come for business continuity managers to make contingency plans for an Ebola pandemic.

Spain is now dealing with the first case of direct infection of Ebola in Western Europe; the first Ebola death has occurred in the United States; and the World Health Organization has warned that ‘Ebola is now entrenched in the capital cities of all three worst-affected countries and is accelerating in almost all settings’. So has the time come for business continuity managers to make contingency plans for a possible future Ebola pandemic? I think the answer to this question is, yes, we should be.

I am not suggesting that you immediately go out to the supermarket and buy lots of tinned food and water, barricade the house, be prepared to operate on battery power and bottled gas and then lie low.

What I am suggesting is that we should be quietly thinking about how a possible Ebola pandemic might affect our organization; thinking through what an Ebola plan might look like; and monitoring the situation to ensure that you are ready to react if the situation escalates further.

So what at this stage should business continuity managers be doing?



Enterprises are moving more and more applications to the cloud. The use of cloud computing is growing, and by 2016 this growth will increase to become the bulk of new IT spend, according to Gartner, Inc (1). 2016 will be a defining year for cloud as private cloud begins to give way to hybrid cloud, and nearly half of large enterprises will have hybrid cloud deployments by the end of 2017.

“While the benefits of the cloud may be clear for applications that can tolerate brief periods of downtime, for mission-critical applications, such as SQL Server, Oracle and SAP, companies need a strategy for high availability (HA) and disaster recovery (DR) protection,” said Jerry Melnick, COO of SIOS Technology Corp. “While traditional SAN-based clusters are not possible in these environments, SANless clusters can provide an easy, cost-efficient alternative.”

Jerry says that separating the truths and myths of HA and DR in cloud deployments can dramatically reduce data center costs and risks. He debunks what he says are five myths:



As part of a broad effort to reinvent itself, BMC Software this week added advanced analytics capabilities to its suite of IT operations management software, while at the same time revamping its Remedy service desk software.

In addition, BMC has created a series of Smartflow Solutions that combine various BMC Software products into frameworks that make it possible to more easily manage IT at scale, while providing access to Automation Passport, a compilation of reference guides and best practices for automating IT operations.

Paul Appleby, worldwide executive vice president of sales and marketing for BMC Software, says BMC is moving to modernize its complete suite of distributed IT management offerings to make it easier to manage IT at scale in the age of cloud computing. Organizations that are increasingly relying on IT as a competitive weapon need to be able to operate IT on an industrial scale in order to successfully compete, says Appleby.



Now that the Ebola virus has made its way to the United States and we enter the traditional US Flu season, companies are beginning to revisit and/or develop Pandemic Plans to address this scare.  But, Pandemic Planning is a little bit different than your standard business continuity plan development process.  I have often chastised organizations for saying they have business continuity or disaster recovery “plans” when all they really have are plans to create plans, but, in the case of pandemic planning, I think, that is actually the right approach to take.

The reason why it is so important to have well developed and relatively detailed business continuity plans, strategies and solutions in place today is that most disasters occur without warning and do not provide the luxury of time to figure out what to do after the incident occurs.  Pandemics represent an evolving threat that comes in various shapes and sizes and does afford us a luxury (if that word really applies here) to construct a response plan based on the particular pandemic that poses the threat.

The “Pandemic Influenza Risk Management / WHO Interim Guidance” published by the World Health Organization in 2013 (click here to read this document) states: