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Jon Seals

The Business Continuity Institute - Nov 21, 2016 09:49 GMT

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That unmistakable feeling that the world just got unstable is becoming a way of life in NZ, but you never get used to the nightmare that is an earthquake. It seems almost comical to chuck a Senior Business Continuity Consultant into an earthquake, then be evacuated due to a tsunami risk - exactly what we preach daily!

The one that hit our two-story house at Waikuku Beach just after midnight on Monday 14th November, felt like it was never going to stop. As a Crisis Management Consultant, I frequently talk about my experiences in the Christchurch 2010/11 earthquake and the stress that each aftershock brings, because you never really know how long it's going to last. This was no aftershock, this was the real deal and it just wouldn’t stop, 40 seconds of the ground turning to jelly then, 2-3 minutes of it trying to settle into its new bed beneath our feet. Remember in the 80's when those water beds came out and destroyed everyone's backs? Well, it felt like my home had been placed on one of those and we were told to brace.

Survival mode kicks in, following the standard drill; drop, cover, hold. A quick inspection for damage, a couple of broken ornaments but no rushing water, no cracks in the walls. Initial impact assessment complete. Time to get the incident team together, me and the wife! Sorry old habits die hard, processes just kick in and stuff gets done, yes I'm an incident nerd!

Things are not good, but are we in a crisis yet? If we are then this definitely has the characteristics of a sudden crisis:

  • Unpredictable, unexpected: Fast asleep in dreamland this was certainly unexpected.
  • High degree of instability: we were certainly all over the place for the first five minutes, is this really happening again after the five years of torment already?
  • The immediate potential for extreme negative results: Things seem OK in our world but we had no idea that most of NZ were feeling this one. My flight to wellington later in the day was looking doubtful.
  • Immediate management attention, time and energy: With the realisation of a real threat of tsunami, my attention was now focusing on our escape plan.
  • Often brings about organisation change: Living at the beach is losing its charm, my wife is looking for higher ground!

Being in the business and being an earthquake veteran the 'grab bag' is always ready to go. The basics in tow - torch, gas cooker, first aid kit, water, tins of beans, battery charger, sleeping bag etc, and of course, dog food! So when the tsunami alert was given we were ready to go. We had a plan and we were just about to put it into effect.

But planning and doing are two different things, again something I've spent many years trying to teach. The realisation when we drove out of our drive joining the rest of the fleeing villagers, that we might not see our house again, can't be simulated in an exercise. Not that I have made my wife practice our evacuation procedures, I'm not that much of a nerd! But I was working hard to recall my training on the human impact of a crisis. Magnified by the fact that our animal family was one short, the cat was nowhere to be seen! Despite trying to follow what you've been taught and what we know as professionals, emotions start to sink in. Driving away in the pitch black with our lovely, peaceful house fading into the background in my rear view mirror, not knowing whether it would handle the night ahead.

Impact assessment complete, the team assembled, communications complete to my son in Wellington and our recovery strategy initiated, we relocate to an alternate location. Classic 5 initial steps to managing your crisis.

Of course, these actions relate to recovering your business, but why not relate them to your own preservation too? Having a plan, any plan is always a good idea. In a night of unknowns and real stress, it certainly helped to focus my mind. After seven hours of sitting in our truck on a hill with the dogs, not knowing if the five-meter wave predicted was coming, it was a relief when we got the all clear to head home.

Time now to put my business continuity for my business into action. My clients in New Zealand (Wellington, Christchurch, Nelson and Tauranga) were dealing with their own issues, so our meetings were put on hold. But my Australian clients would still need attention. My Maximum Allowable Outage (MAO) 24 hours, for my critical process Respond to client enquiries and issues, was not under threat.

Lessons learned:

Every incident is different, this was real - not a test, but we can still learn from it. We can always do things better. My fuel tank on the truck had dropped below half full. Always keep it above half.

Don’t panic, it really doesn’t help. Your employees or your wife won't appreciate it, people need to be led by a strong confident leader.

Make a decision. The tsunami alarm didn’t work, some people stayed. The radio said leave because that was the advice from Civil Defense. Better to get ahead of the game, you can always come back if it’s a false alarm.

Have a good plan for the pets, they have to come and they don’t always want to. The cat needs a cat box, he will run off the first chance he gets.

Have your grab bag ready to go. Check it frequently, stuff can go out of date.

Have a plan, any plan. Remember the 7 Ps. Prior preparation and planning, prevents piss poor performance!

The gas cooker was on full noise on the tailgate of the Hilux 4x4 for the first brew of the day and I have internet connectivity, we are literally 'cooking on gas'. Normal business has resumed, even if I am standing in a paddock of cows overlooking the Canterbury Plains!

Until next time, Plan, do, check, act… (I should know!)

Brad Law MBCI is a Senior Business Continuity Consultant working for Risk Logic.

Lessons to learn from the Three Mobile data breach

Three Mobile officials have confirmed that an employee’s log-in credentials were used to access the data of almost six million customers. The data hacked included customers’ names, dates of birth, addresses and phone numbers. Three Mobile were only alerted of the problem when customers complained of scam calls attempting to get their bank details.

The crux of this problem lies on the fact that Three Mobile did not treat the data with the importance it deserved, and as such was not prepared or protected against the risk associated with digital content. Because of this oversight, customer data can be sold on the Dark Web and Three Mobile is at risk of losing customers and of damaging its reputation.

The Legal Risk Management Handbook: An international guide to protect your business from legal loss addresses this type of risk and discusses in-depth how to anticipate and deal with risk while also staying compliant with regulations. Written by two leading experts in law and risk management, this book is invaluable for in-house lawyers and risk managers looking to make better, more informed decisions to protect business from legal loss.

Simon Nasta, General Counsel for FBN UK, provided advance praise for the book, calling it a ‘must-read for in-house lawyers and new general counsels. I particularly like the simple and practical guides to implement what are quite advanced legal risk management techniques’.

About the authors: Matthew Whalley has a unique blend of practical experience and strategic insight into legal risk management and law department operations. He created the UK's first and only Legal Risk Consultancy in 2012, and has helped FTSE 100 and Fortune 500 clients take their first steps to develop a structured approach to legal risk. He was short-listed for the Laurie Young Memorial Global Thought Leadership award in 2014 for his papers on legal risk management.

Chris Guzelian is an Associate Professor at Thomas Jefferson Law School in San Diego, California where he teaches business, criminal and American constitutional law courses. Previously, he was a state prosecutor, a civilian officer with the U.S. Department of Defense, and a lawyer with the U.S. bankruptcy courts. Chris advises a number of corporate, non-profit, and government authorities on risk-related matters.

About Kogan Page: Kogan Page is the leading independent global publisher of specialist professional books and content with over 900 titles in print. Its authors come from some of the world’s most prestigious academic institutions, international commercial organisations or professional associations in Logistics, Leadership, Management, Marketing, Branding, Human Resources, Coaching, Entrepreneurship and Careers. Follow @KPLogistics for information about new books and business insights from author experts.

Friday, 18 November 2016 00:00

BCI: Political risks are on the rise

The Business Continuity Institute - Nov 18, 2016 16:36 GMT

There has been a dramatic increase in political risks according to a new study carried out by Sword Active Risk, and this has largely been attributed to the outcome of the UK Brexit vote and the US Presidential election.

In the UK, 44% of organizations cited the political situation, and subsequent implications, as the biggest potential challenge or unknown to their business, in stark contrast to last year when supply chain and cyber security were the most significant risks being faced by companies. In the US, this year a third of companies saw the domestic political situation and supply chain as the biggest risk, when last year it was geopolitical, and physical/construction risks that were seen as more important.

Keith Ricketts, Vice President of Marketing at Sword Active Risk commented; “While both of these events were on the horizon last year, no one predicted that they would turn out quite as they have done, with the UK voting to leave the EU, and Donald Trump becoming US President. After the financial challenges of 2008 and the global recession, there was a feeling that many markets were getting back to a more even keel. This is a stark reminder that unexpected events beyond the control of companies can come out of the blue and have a dramatic impact.

Political change featured as an emerging trend in the latest edition of the Business Continuity Institute's Horizon Scan Report, with 42% of respondents to a global survey identifying it as something for business continuity professionals to watch out for. However, this report was published prior to either of these events occurring so it will be interesting to see where it features in the 2017 report, the survey for which is currently live.

GREENWICH, Conn. – W. R. Berkley Corporation (NYSE:WRB) today announced the formation of Berkley Cyber Risk Solutions, a W. R. Berkley Company®, to focus on insurance and risk management products that respond to the changing cyber security vulnerabilities of organizations around the world. Berkley Cyber Risk Solutions will offer specialty commercial insurance coverages on a worldwide basis to clients of all sizes on behalf of W. R. Berkley Insurance Group member insurance companies rated A+ (Superior) by A. M. Best.

Tracey Vispoli has been named president of the operating unit. Ms. Vispoli has over 25 years of experience in the property casualty insurance industry and most recently served as senior vice president and global segment leader of a major property casualty insurance company. She holds a B.S. in accounting from Fairleigh Dickinson University.

W. Robert Berkley, Jr., president and chief executive officer of W. R. Berkley Corporation, commented, “We are excited to add this important capability to our group of operating units. Tracey is a pioneer in the cyber insurance space with a wealth of expertise in cyber security related issues. This will enable us to be on the forefront of providing effective solutions for this continually evolving risk. Demand for such solutions is increasing rapidly in every corner of the market, and the coverages offered by this new unit will enhance the suite of products available to our clients.”

For more information about the products and services offered by Berkley Cyber Risk Solutions, please visit www.berkleycyberrisk.com .

Founded in 1967, W. R. Berkley Corporation is an insurance holding company that is among the largest commercial lines writers in the United States and operates worldwide in two segments of the property casualty business: Insurance and Reinsurance.

This is a "Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995. Any forward-looking statements contained herein, including statements related to our outlook for the industry and for our performance for the year 2016 and beyond, are based upon the Company's historical performance and on current plans, estimates and expectations. The inclusion of this forward-looking information should not be regarded as a representation by us or any other person that the future plans, estimates or expectations contemplated by us will be achieved. They are subject to various risks and uncertainties, including but not limited to, the success of our new ventures or acquisitions and the availability of other opportunities, our ability to attract and retain key personnel and qualified employees, and other risks detailed from time to time in the Company's filings with the Securities and Exchange Commission. These risks could cause actual results of the industry or our actual results for the year 2016 and beyond to differ materially from those expressed in any forward-looking statement made by or on behalf of the Company. Any projections of growth in the Company's revenues would not necessarily result in commensurate levels of earnings. Forward-looking statements speak only as of the date on which they are made, and the Company undertakes no obligation to update publicly or revise any forward-looking statement, whether as a result of new information, future developments or otherwise.

Products and services are provided by one or more insurance company subsidiaries of W. R. Berkley Corporation. Not all products and services are available in every jurisdiction, and the precise coverage afforded by any insurer is subject to the actual terms and conditions of the policies as issued.

Hardware Manufacturer Partners with Cloud Supply Chain Leader to Reduce Excess Inventory, Save Costs, and Improve Service Levels

MOUNTAIN VIEW, Calif. – Elementum, the cloud-based supply chain platform, today announced that Lenovo will be harnessing the world’s only Product Graph™ to drive visibility and velocity across procurement, logistics, manufacturing, and inventory operations in its Data Center business. A global company with operations in over 60 countries, Lenovo designs, develops, and manufactures a broad range of data center, commercial, and consumer technology products.

“The technology landscape in our industry is changing rapidly and we must continually transform our supply chain to improve the speed, agility, and resiliency of our operations”

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Real-time insights from Elementum’s Product Graph will help Lenovo make better decisions faster, driving concrete results. The manufacturing firm’s specific goals include accelerating the timely delivery of high-quality products, reducing inventory while maintaining serviceability, and minimizing expedite and Errors and Omissions fees. Today, Lenovo is efficient and reliable in its product delivery, but recognizes the opportunity to run even better by upgrading its supply chain communication and strengthening its competitive edge. Specific goals identified by the company include:

  • Reducing the reactive and manual intervention required to resolve delivery issues
  • Improving alignment of stock measurements
  • Cutting Excess & Overage and expedite fees associated with inbound shipments

“The technology landscape in our industry is changing rapidly and we must continually transform our supply chain to improve the speed, agility, and resiliency of our operations,” explained Tim Carroll, vice president, Global Supply Chain, Lenovo Data Center Group. “Elementum’s Product Graph will automate critical processes associated with supplier management and manufacturing, and give us a clear window into parts supply shipments and trends that will help us anticipate and address disruptive events.”

Lenovo decided to deploy Elementum’s Product Graph software because it delivers industry leading cloud-based collaboration capabilities, as well as end-to-end visibility and real-time insights. The Product Graph will enable Lenovo to coordinate and align with its supply chain partners without the hassle of expensive integrations.

The Elementum product suite has an app for each segment of the supply chain: Source, Transport, Manufacture, and Inventory. With real-time data, including alerts for internal/external impacts, industry news, logistics tracking, and performance, both at rest and in-transit inventory visibility, Lenovo will optimize and streamline cross-team collaboration. In particular, Elementum’s issue management capabilities allow employees to easily notify colleagues of incipient problems, assign tasks, and then make data-driven, collaborative decisions to solve those problems in real time. Elementum's Situation Room will serve as Lenovo’s “Mission Control” for its supply chain, providing the ability to proactively manage based on actionable data aggregated from across the complete platform.

With Elementum, Lenovo is entering a new era of improved delivery serviceability, reduced days of inventory and minimized E&O losses.

“We’re thrilled that Lenovo has joined other Global 1000 companies on Elementum’s Product Graph,” commented Nader Mikhail, CEO and founder of Elementum. “This partnership validates not only Elementum’s vision to eliminate friction in the global product economy, but also Lenovo’s never-ending commitment to being a world-class product company.”

About Elementum

It's time to upgrade your supply chain. How? With real-time apps to help companies streamline procurement, logistics, manufacturing, and inventory operations. Powered by the world's Product Graph™, Elementum provides a full picture of the global product economy for smarter, more proactive supply chains. Customers get actionable insights and early warning signals to assign, collaborate on, and resolve issues—wherever, whenever. Elementum's customers span the automotive, healthcare, food & beverage, industrial, consumer, and technology sectors. For more information, visit www.elementum.com.

Integration of Best-of-Breed Products Provides Comprehensive Lifecycle Management, Automation and Orchestration of Cloud and Virtualized Environments

OTTAWA – Embotics, the cloud automation company, today announced new capabilities for bi-directional integration between Embotics vCommander and the ServiceNow IT Service Management (ITSM) platform. The new integrations provide customers with an end-to-end solution for extending the ServiceNow platform with multi-cloud automation capabilities. This enables users to have visibility and management to all Virtual Machines (VMs) in their environment regardless of whether they were created inside or outside of an ITSM process.

“By combining best-in-class capabilities for managing service requests and automated provisioning, Embotics is enabling the next generation of highly automated, multi-cloud IT operations and infrastructure.”

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The integration of ServiceNow and Embotics provides streamlined automation of key processes and maintenance of accurate data within the Configuration Management Database (CMDB).

Benefits include:

  • Increase the Velocity of IT Service Response: Enterprises and service providers can establish an IT portal for one-click self-service provisioning across multiple cloud environments.
  • Orchestrate and Automate Provisioning Across Multiple Clouds: Users can execute automated provisioning or trigger custom workflows to create and manage VMs directly from a service request. In addition, vCommander self-service portal users can automatically create or update a service record to track changes in ServiceNow.
  • Maintain the Integrity and Precision of CMDB Data: For the first time, enterprises will have a complete view of their virtual infrastructure giving them better cost information, better compliance data, and even greater ease of use for the virtualized and cloud data centers.

“Our customers include some of the most progressive and innovative IT organizations in the world. They are continually seeking ways to increase their agility, reduce costs and deliver value back to the business,” said Michael L. Torto, CEO of Embotics. “This new integration introduces the ability for our customers to easily extend their ServiceNow deployments to automate provisioning of any workload, to any cloud, right now.”

“Automating the delivery of IT services while maintaining governance, control and tracking is a common objective of the projects we are involved in,” said David Angradi, senior director of business development at Coda Global. “By combining best-in-class capabilities for managing service requests and automated provisioning, Embotics is enabling the next generation of highly automated, multi-cloud IT operations and infrastructure.”

For more information, please visit www.embotics.com.

About Embotics
Embotics is the cloud automation company for IT organizations and service providers that need to improve provisioning or enable self-service capabilities. With a relentless focus on delivering a premier user experience and unmatched customer support, Embotics is the fastest and easiest way to automate provisioning across private/public/hybrid cloud infrastructures. Its flagship product, Embotics vCommander, is used by organizations including Nordstrom, NASA, Fanatics, Informatica and Charter Communications. For more information, visit http://www.embotics.com, and follow Embotics on Twitter and LinkedIn.

HERNDON, Va. – XO Communications (XO) is demonstrating how emerging technology can enhance how customers monitor and manage their networks while they access important cloud services at AWS re:Invent 2016. XO is an Amazon Web Services (AWS) Direct Connect Partner and a sponsor for AWS re:Invent 2016, which is a learning conference for the global cloud computing community. The conference takes place in Las Vegas from November 28, 2016, to December 2, 2016. The XO technology demonstration will be available in booth 2836 during exhibit hours.

@XOComm to demo how emerging technology can enhance #AWS Direct Connect experience.

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Businesses are rapidly adopting cloud services to maximize productivity and corporate performance. IT managers face challenges with the ability to monitor and manage public cloud services simultaneously on their networks. The XO demonstration, supported with Blue Planet® software provided by Ciena®, will show how emerging technology, such as software defined networking and network functions virtualization, can help provide an end-to-end view of network status and performance while using AWS Direct Connect services.

“The economic advantages of leveraging public cloud services such as AWS are enormous,” said John Grady, senior manager of solutions marketing at XO Communications. “To that end, IT managers need an easy way to monitor and manage simultaneously all the cloud services they use. Our demonstration will show how emerging technology can help deliver higher levels of accountability and productivity as cloud adoption trends continue to rise.”

“Ciena’s Blue Planet division is leading the industry into a new era of truly open, software-defined networks,” said Kevin Wade, senior director and product marketing team leader, Ciena Blue Planet division. “This demonstration with XO shows how our Blue Planet software can provide its customers with end-to-end visibility across the network to facilitate differentiated service offerings, and meet the specific needs of each customer.”

About XO Communications

XO Communications provides the technology that helps business and wholesale customers compete in a hyper-connected economy. In the U.S., XO owns and operates one of the largest IP and Ethernet networks that customers rely on for private data networking, cloud connectivity, unified communications and voice, Internet access, and managed services. To learn more about XO Communications, visit www.xo.com or blog.xo.com. XO Communications is also on Twitter and LinkedIn.

SANTA CLARA, Calif. – Aviatrix Systems, a pioneer in Enterprise Cloud-defined Networking, today announced that GREE International Entertainment, Inc., a leading free-to-play mobile social gaming company, is using Aviatrix cloud networking software with Amazon Virtual Private Cloud (Amazon VPC) to accelerate game development and time to market.

Mobile gaming leader GREE shortens development cycles by over 95 percent with Aviatrix

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“AWS services, along with Aviatrix point and click networking, radically simplifies the process of new game development and launch through VPCs in different global regions,” said David Pippenger, director of DevOps, GREE International Entertainment. “The secure user access solution is a paradigm shift that enabled us to eliminate jump hosts and improve security and accountability.”

As a global leader in free-to-play and thought leader in digital transformation, GREE unleashes the power of gaming by taking it mobile and making it social. The company leverages AWS to build a secure, flexible and scalable cloud-based solution for developing and launching new games more rapidly. Using Aviatrix Enterprise Cloud-defined Networking software, GREE significantly simplified the migration of its development environment to Amazon VPC. Additional benefits of the Aviatrix solution on AWS include:

  • Reduced the time to integrate and launch new games globally by over 95 percent;
  • Greatly simplified migration from Amazon Elastic Compute Cloud (Amazon EC2) to VPCs;
  • Improved security and accountability provided by Aviatrix gateways’ dedicated encrypted connections for every developer to access AWS Cloud resources, eliminating the need for a jump host;
  • Easy evaluation, consumption and update of software through AWS Marketplace; and
  • Centralized management and visibility into the global cloud network

“Aviatrix was founded with a disruptive vision – to make cloud networking as simple, dynamic and elastic as compute and storage,” said Rajan Panchanathan, vice president of Marketing and Product Strategy, Aviatrix. “It’s great to see GREE International Entertainment maximize the simplicity, security and broad functionality of the Aviatrix solution to accelerate its game development and continue momentum.”

Aviatrix and GREE at AWS re:Invent

Aviatrix is a sponsor of AWS re:Invent, taking place November 28 – December 2, 2016 in Las Vegas (Booth #106). GREE will share best practices and cloud deployment experiences in session NET308 “How GREE Launched New Games Faster and More Securely with Aviatrix and Amazon VPC” on November 30.

About GREE International Entertainment, Inc.

GREE takes gaming to the next level by inviting the entire world to come play. Founded on the belief that a connected world is a better one, we're passionate about bringing players together, using the universal language of fun. As the global leader in free-to-play, GREE unleashes the power of gaming by taking it mobile and making it social. When you can play what you want, when and where you want, it's even easier to discover new games, face off against friends, and compete for the top spot on leaderboards.

About Aviatrix

Aviatrix is a pioneer in Enterprise Cloud-defined Networking, simplifying scaling in the cloud and enabling secure connectivity across a wide range of enterprise cloud architectures. The Aviatrix software solution is built from the ground up for AWS, Azure, and Google environments and enables enterprises to realize the benefits of agility, scale, and mobility when deploying applications in the public or hybrid cloud. Aviatrix provides a comprehensive software solution for all-inclusive secure connectivity between: public cloud regions, leading cloud providers (Microsoft Azure, AWS and Google Cloud), enterprise data center and public cloud (hybrid cloud), and VPN user access to clouds. For more information, visit www.aviatrix.com

Follow Aviatrix: Twitter, LinkedIn

New series of all-flash and hybrid arrays feature multiple classes of persistent memory to improve performance of enterprise applications

NEWARK, Calif. – Tegile Systems, the leading provider of flash-driven storage arrays for databases, virtualized server and virtual desktop environments, today announced its new T4000 Series of all-flash and hybrid arrays. The new arrays feature multiple classes of persistent memory, greater processing power and industry leading density. With these advancements, Tegile arrays fully support large and midsized organizations seeking faster, more efficient storage to fuel their enterprise applications. New and existing customers that deploy the T4000 Series will also gain access to the IntelliCare™ Operations Center, a cloud-based management portal.

“Businesses will have access to immense performance gains if they can harness and take full advantage of this new product category.”

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“We are on the precipice of a new storage paradigm driven by an emerging class of persistent memory technology,” said George Crump, Chief Analyst at Storage Switzerland. “Businesses will have access to immense performance gains if they can harness and take full advantage of this new product category.”

The T4000 Series is powered by Tegile’s IntelliFlash software architecture, a flexible operating environment designed to seamlessly store and manage data across multiple classes of persistent memory in a single storage array. Tegile’s T4000 series offers the most comprehensive and cost-effective product line available that meets the needs of high-performance enterprise applications. The new arrays provide 2.3x more memory and 1.7x more IOPS at one millisecond latency to allow enterprises to support applications with high performance requirements. A wider range of high density capacity options are also available in the T4000 HD product line.

Meet the Extended T4000 Series


IntelliFlash HD

      T10KHD-4-50       T10KHD-4-150       T10KHD-8-100       T10KHD-8-300

Effective All-Flash
Capacity (TB) **

      307       921       614       1843

IntelliFlash All-Flash

      T4500       T4600       T4700       T4800

Effective All-Flash
Capacity (TB) **

      22 - 1093       44 – 1116       88 – 1160       170 - 1241

IntelliFlash Hybrid

      T4100       T4200       T4530       T4630       T4730       T4760       T4860

Effective Flash
Capacity (TB) **

      N/A       N/A       22 – 917       44 – 939       88 – 804       88 – 983       170 - 1065

Effective HDD
Capacity (TB) **

      60 – 780       120 – 840       60 - 660       120 - 720       240 - 720       60 - 660       120 - 720

“Wherever enterprises may be on the spectrum of storage needs for flash and persistent memory, Tegile has them covered,” said Rohit Kshetrapal, CEO of Tegile. “We offer flexible array configurations managed with one platform and supported with robust customer success programs, all while transitioning Capex to Opex.”

The T4000 Series is managed with IntelliCare™ Operations Center, a cloud-based management portal to monitor and orchestrate on-premise storage. It includes IntelliCare Cloud Analytics, which collects millions of different data points from Tegile storage arrays around the world, including capacity usage, configurations, and system health and performance to deliver predictive support for greater customer success. Customers with Tegile IntelliCare™ Lifetime Storage receive a technology refresh of their entire storage system as part of their maintenance contract, including the new T4000 Series.

Pricing and Availability

The T4000 Series is broadly available now through Tegile Systems’ global channel partner network. Learn more at www.tegile.com/products. Existing customers with Tegile IntelliCare™ Lifetime Storage will get the new T4000 Series at no additional cost.

About Tegile Systems

Tegile Systems is pioneering a new generation of flash-driven enterprise storage arrays that balance performance, capacity, features and price for virtualization, file services and database applications. With Tegile’s line of all-flash and hybrid storage arrays, the company is redefining the traditional approach to storage by providing a family of arrays that accelerate business critical enterprise applications and allow customers to significantly consolidate mixed workloads in virtualized environments.

Tegile’s patented IntelliFlash™ technology accelerates performance and enables inline deduplication and compression of data so each array has a usable capacity far greater than its raw capacity. Tegile’s award-winning solutions enable customers to address the requirements of server virtualization, virtual desktop integration and database integration better than any other offerings. Featuring both NAS and SAN connectivity, Tegile arrays are easy to use, fully redundant and highly scalable. They come complete with built-in snapshot, remote-replication, near-instant recovery, onsite or offsite failover, and VM-aware features. Additional information is available at www.tegile.com. Follow Tegile on Twitter @tegile.

New Capabilities in ShareFile Enable Customers to Streamline Document Workflows, Increasing Productivity and Collaboration Across Teams and Clients

SANTA CLARA, Calif. – The benefits of becoming a digital office are well-documented, and businesses have much to gain from adopting technology that streamlines employees’ workflows and routine processes, while maintaining high levels of security and compliance. The modern workplace is experiencing dramatic gains in productivity and efficiency, while also improving the way teams and clients collaborate from anywhere, at any time, on any device. Industry analyst firm IDC indicates that 80 percent of businesses have processes that still rely on paper and that most organizations are just beginning to transform their businesses with document and information management leading the way. Yet, 72 percent of businesses agree that improving document processes would increase customer satisfaction and/or increase brand value1.

“The approval workflow feature has helped us improve our communication on projects that require more than one team member. It has eliminated email chains and provided a centralized location for all feedback and changes to documents.”

With these market drivers and the influence of the more than 80,000 business customers and 20 million business users, Citrix continues to drive innovation in its leading file sync-and-sharing solution. These include a smarter and simpler user experience, as well as a more streamlined way to view and take concise action on files of all types, including getting feedback and approvals on documents, sharing DICOM medical images, viewing 3D architectural renderings, and even requesting and tracking audit lists. ShareFile customers are more productive, collaborative and secure, as they transition to the workplace of the future by evolving their business workflows and processes from paper to digital.

What’s New in ShareFile

In today’s business environment, there is an explosion of data and apps, and an ever-growing need for collaboration across geographies. However, there has been no systematic way to store, share, review or approve documents that are critical to business functions and services until ShareFile. ShareFile is built – from the ground up – for business, giving customers a simpler way to collaborate with teams and clients with built-in feedback and approval workflows.

  • Users can get feedback, request approvals and e-signatures – all within ShareFile’s web interface.
  • Track feedback and approvals in real time with the ability to set due dates and view status at any time.
  • Eliminate the need to send documents via email and track for version control.

ShareFile gives customers a smarter way to work with a new, web-based dashboard and interface.

  • Recently opened files are easily accessible.
  • Users can do more in less time with easy-to-find actions and a clean, straightforward design that enhances productivity.
  • Quick access to tutorials and links are available upon log-in to guide users step-by-step.

ShareFile provides a better, more convenient way to view every file with its new content viewer.

  • Users see a clear view of 60+ file types without the need to wait for downloads and have the ability to preview the most common file formats, including PDFs, without having to leave the web browser.
  • Users can conveniently share files, and request feedback and approvals through workflows – right from the viewer.

New and Enhanced Solutions for Industry-Specific Solutions

Many industries, including finance, insurance and real estate, have specific workflow and compliance needs – including support for FINRA, HIPAA and CFPB. ShareFile addresses these needs, and can be configured in a way that streamlines many of the common, industry-specific use cases – particularly in Accounting and Healthcare. The high level of customization and industry knowledge that ShareFile provides enables customers to have workflows and peace of mind that is tailored to their individual needs.

ShareFile for medical imaging enables customers in healthcare-related fields to reduce their need for CDs with its diagnostic-quality DICOM viewer and storage that supports HIPAA compliance. Healthcare providers and payers can now request, upload, view and share medical images in a simple, cloud-based environment. For nearly a decade, CPAs using ShareFile for Accounting have been able to easily exchange large QuickBooks files, monthly statements, and tax returns. Thanks to the most-recent improvements to ShareFile, CPAs can now create and track PBC lists (Provided By Client Lists), and request e-signatures for IRS forms 8879s. The request list feature eliminates the painstaking need to rely on email and spreadsheets, reducing complexity and error.


Terri McClure, Senior Analyst, Cloud Infrastructure and File Sharing, ESG

“Business leaders recognize the need to embrace a modern, digital workplace to drive greater efficiency in business processes. This means taking a close look at their document and information management workflows and embracing technologies to take the friction out of these processes while keeping data secure. By using ShareFile’s collaborative workflow and security features, customers and their clients benefit from more streamlined and structured processes, speeding time to complete projects, deliver results, and increase customer satisfaction, all while complying with stringent security requirements.”

Byron Patrick, Managing Director, CPA Practice, Network Alliance

“Innovations in technology, like the Citrix ShareFile new approval workflow and request list, just keep getting better. The approval workflow capability simplifies the cumbersome process of collecting source documents while keeping a CPA client’s information safe, secure and private. Firms I work with are more efficient when collaborating with their clients, who appreciate the simplicity of the system.”

Kevin Gardner, Operations Manager, US Framing International

“As far as time saved, the approval workflow capability helps out tremendously. Instead of sending multiple emails back and forth and tracking comments and changes, they can go and comment on every page of the document in one go around. That saves us time in the approval conversation. We probably had a three-day turn around for approvals before, and with the approval workflow we’ve been able to cut a day out of that process.”

Samantha Rice, Firm Administrator, McMahan, Thomson & Associates, P.C.

“The approval workflow feature has helped us improve our communication on projects that require more than one team member. It has eliminated email chains and provided a centralized location for all feedback and changes to documents.”

Nate Spilker, Vice President ShareFile and Cloud Services, Citrix

“Customers of all sizes are looking for solutions that allow them to work and collaborate seamlessly from anywhere, transforming their businesses to be more efficient and mobile. Citrix is continuing to drive innovation in ShareFile beyond file sharing and storage to address the workflow needs of the modern worker. Now with a simpler user interface and industry-specific solutions, ShareFile is helping its customers to increase productivity and collaboration.”

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Citrix (NASDAQ:CTXS) aims to power a world where people, organizations and things are securely connected and accessible to make the extraordinary possible. Its technology makes the world’s apps and data secure and easy to access, empowering people to work anywhere and at any time. Citrix provides a complete and integrated portfolio of Workspace-as-a-Service, application delivery, virtualization, mobility, network delivery and file sharing solutions that enables IT to ensure critical systems are securely available to users via the cloud or on-premise and across any device or platform. With annual revenue in 2015 of $3.28 billion, Citrix solutions are in use by more than 400,000 organizations and over 100 million users globally. Learn more atwww.citrix.com.

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This release contains forward-looking statements which are made pursuant to the safe harbor provisions of Section 27A of the Securities Act of 1933 and of Section 21E of the Securities Exchange Act of 1934. The forward-looking statements in this release do not constitute guarantees of future performance. Those statements involve a number of factors that could cause actual results to differ materially, including risks associated with the impact of the global economy and uncertainty in the IT spending environment, revenue growth and recognition of revenue, products and services, their development and distribution, product demand and pipeline, economic and competitive factors, the Company's key strategic relationships, acquisition and related integration risks as well as other risks detailed in the Company's filings with the Securities and Exchange Commission. Citrix assumes no obligation to update any forward-looking information contained in this press release or with respect to the announcements described herein. The development, release and timing of any features or functionality described for our products remains at our sole discretion and is subject to change without notice or consultation. The information provided is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making purchasing decisions or incorporated into any contract.

© 2016 Citrix Systems, Inc. All rights reserved. Citrix and ShareFile and are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the U.S. Patent and Trademark Office and in other countries. All other trademarks and registered trademarks are property of their respective owners.

1 IDC InfoBrief, sponsored by Adobe, “Business transformation through smarter document workflows,” April 2016.

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