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Fall World 2015

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Summer Journal

Volume 28, Issue 3

Full Contents Now Available!

Jon Seals

LONDON – Spektrix, the leading cloud-based box office management software for the arts, today announced it now has more than 200 customers in the UK and North America, helping to drive significant growth in revenue alongside increased transaction volume.

 

2014 saw the company's expansion to North America and the signing of high-profile customers such as New York's famed Juilliard School and the West End's Nederlander group of theatres.

 

Founded in 2007 by CEO Michael Nabarro and CTO Matt Scarisbrick, Spektrix is now the UK's leading cloud-based box office management software for the arts, encompassing ticketing, direct marketing, fundraising and customer relationship management (CRM).

 

Spektrix brings marketing and analytics capabilities to arts organisations that were previously only affordable to banks and large retailers. The software allows them to quickly generate a holistic view of each customer and power audience development.

 

Other recent company milestones include the following:

  • More than 8.9 million tickets were sold using Spektrix's cloud-based platform in 2014, compared to 5.5 million in 2013
  • Total volume processed in tickets, donations, merchandise and memberships nearly doubled to £144,048,640 in 2014, versus £74,416,034 in 2013
  • Spektrix's installed base now exceeds 200 arts organisations, up from 135 at the end of 2013
  • In 2014 there were 1.2 billion web hits on Spektrix servers
  • Headcount has grown from 22 at the end of 2013 to more than 50 people today
  • The company now has three offices in London, New York City and Manchester UK

"Matt and I started Spektrix out of frustration with the limitations of expensive client-server technology, which is all that was available to arts organisations at the time", said Michael Nabarro.  "Since then we've led the way in bringing the SaaS approach and multi-tenancy to the arts.

"After years of steady growth we experienced the start of a surge in 2013 which continues to the present day. It's testament to our customer-first approach to product development, pricing, service and support", he added.

About Spektrix
Spektrix is the leading provider of cloud-based ticketing, marketing and fundraising software for the performing arts. Founded in London in 2007, Spektrix now enables more than 200 organisations in the UK and North America to provide a simple and intuitive ticketing journey to end customers. Sophisticated, real-time analytics and marketing tools allow arts marketers to be truly responsive to audiences, delivering targeted offers and communications that recognise the needs of individual theatregoers.  Customers include London's Royal Court Theatre, Town Hall and Symphony Hall Birmingham, the Bristol Old Vic, the Juilliard School, Round House theatre in Washington DC, and the Luminato Festival in Toronto.  Please visit www.spektrix.com

BURLINGTON, Wash. – Starting July 1, all IICRC Water Restoration Technician courses taught by the Restoration Sciences Academy made have a Spanish language workbook available to students.

Students receive the English language Complete Guide to Cleaning and Restoration as part of their course registration and can now also receive a Spanish language student workbook at no extra charge. Combined with the Spanish language WRT exam available at the end of the course, these new materials will give many more technicians better access to professional certification.

RSA Education Manager Kevin Fisher said, “We are really looking forward to providing this new material to our bilingual Spanish- and English-speaking customers. We’ve seen so many great technicians come through our programs over the years who really know restoration but struggled with the material and exam because it wasn’t in their native language. Now we can help those folks achieve the level of certification they truly deserve.”

RSA published the English version of the 600-page Complete Guide to Cleaning and Restoration in 2014. A copy of the book is provided to every participant in RSA’s restorative drying, fire restoration and mold remediation courses. Every RSA course is represented in the book, including water damage restoration, fire and smoke restoration, odor control, microbial remediation, trauma scene cleanup, upholstery and fabric cleaning, and carpet cleaning.

For more information, visit rsa-hq.com

About Legend Brands
Legend Brands’ family of companies – Chemspec, Dri-Eaz, ProRestore Products and Sapphire Scientific – combines over 185 years of experience in providing equipment, accessories and chemicals for professional cleaning, facility maintenance, portable environmental control, and water and fire damage restoration and remediation. Legend Brands continually develops new solutions for the restoration and maintenance of healthier indoor environments.

CVS (CVS) last week notified CVSphoto.com customers that the independent vendor managing online payments for the website may have suffered a credit card breach.

And as a result, CVS tops this week's list of IT security news makers, followed by University of California, Los Angeles (UCLA) Health SystemUniversity of Pittsburgh Medical Center (UPMC) Health Plan and Symantec (SYMC).

What can managed service providers (MSPs) and their customers learn from these IT security news makers? Check out this week's list of IT security stories to watch to find out:

...

http://mspmentor.net/managed-security-services/072015/it-security-stories-watch-cvs-investigates-data-breach

WASHINGTON — In the month since a devastating computer systems breach at the Office of Personnel Management, digital Swat teams have been racing to plug the most glaring security holes in government computer networks and prevent another embarrassing theft of personal information, financial data and national security secrets.

But senior cybersecurity officials, lawmakers and technology experts said in interviews that the 30-day “cybersprint” ordered by President Obama after the attacks is little more than digital triage on federal computer networks that are cobbled together with out-of-date equipment and defended with the software equivalent of Bubble Wrap.

In an effort to highlight its corrective actions, the White House will announce shortly that teams of federal employees and volunteer hackers have made progress over the last month. At some agencies, 100 percent of users are, for the first time, logging in with two-factor authentication, a basic security feature, officials said. Security holes that have lingered for years despite obvious fixes are being patched. And thousands of low-level employees and contractors with access to the nation’s most sensitive secrets have been cut off.

...

http://www.nytimes.com/2015/07/19/us/us-vs-hackers-still-lopsided-despite-years-of-warnings-and-a-recent-push.html

Monday, 20 July 2015 00:00

Top Ten Tips for DR as a Service

In this article, we provide tips for what can be a particularly challenge task: deciding when and how to implement DRaaS in the enterprise.

Buy It, Don’t Hire It 

Some organizations already have an in-house team with the necessary expertise to establish and maintain a sophisticated DR plan. But plenty of others don’t even come close. In those cases, it is probably easier to buy the necessary DR technology and resources from the cloud than to try to hire it and build it in house.

“DRaaS is often a good fit for small to midsize businesses that lack the necessary expertise to develop, configure, test, and maintain an effective disaster recovery plan,” said Wayne Meriwether, an analyst for IT research firm Computer Economics.

...

http://www.enterprisestorageforum.com/backup-recovery/top-ten-tips-for-dr-as-a-service.html

“The Internet of Things is the biggest game changer for the future of security,” emphasizes David Bennett, vice president of Worldwide Consumer and SMB Sales at Webroot. “We have to figure out how to deal with smart TVs, printers, thermostats and household appliances, all with Internet connectivity, which all represent potential security exposures.”

Simply put, the days of waiting for an attack to happen, mitigating its impact and then cleaning up the mess afterward are gone. Nor is it practical to just lock the virtual door with a firewall and hope nothing gets in--the stakes are too high. The goal instead must be to predict potential exposure, and that requires comprehensive efforts to gather threat intelligence. According to Bennett, such efforts should be:

...

http://mspmentor.net/blog/msp-opportunity-managed-security-services

(TNS) - Few countries know how to deal with widespread disaster better than Japan, and on Thursday, Japanese firefighter Junichi Matsuo told his Yakima Valley counterparts what it was like to respond to the devastating 2011 earthquake and tsunami that killed more than 13,000 people.

“That was the first time I’d ever seen such a terrible situation,” said Matsuo, a veteran firefighter with decades of emergency response experience.

But the disaster also held lessons on the importance of community planning and community involvement in responding to a crisis, he said.

The magnitude 9.0 earthquake that struck March 11, 2011, was the most powerful recorded earthquake ever to hit Japan and the fourth-strongest worldwide since modern record-keeping began in 1900.

...

http://www.emergencymgmt.com/disaster/Japanese-Firefighter-Shares-His-Experiences-With-Yakima-County.html

The cost and consequence of a product recall

The number of food recalls and their costs to business are rising according to a new publication by Swiss Re which highlighted that since 2002, the annual number of recalls in the US has almost doubled. Food contamination costs US health authorities US$ 15.6 billion per year (nearly nine million Americans became sick from contaminated food in 2013 alone) and half of all food recalls cost the affected companies more than US$ 10 million.

Food manufacturers operate in a vast, globalised supply chain, making risk management for food recalls more difficult, yet one mislabelled product or contaminated ingredient can cause sickness, death, multi-million dollar losses and massive reputational damage for the affected companies. Swiss Re's Food Safety in a Globalised World examines how the increasing number food recalls is impacting consumers, public health services, governments and companies globally.

Product quality incidents or product safety incidents may not have been identified as a major threat to organizations according to the Business Continuity Institute’s latest Horizon Scan Report, but they do still raise some concerns among business continuity professionals. 26% of respondents to a survey expressed either concern or extreme concern about the prospect of a product quality incident that would disrupt the organization and 19% expressed the same level of concern over a product safety incident.

The latest Supply Chain Resilience Report produced by the BCI revealed that 40% of respondents to a survey claimed their supply chain had been impacted upon by a product quality incident during the previous twelve months. Many of these did suggest that the impact was low, but there was still an impact that can be disruptive.

"In a more globalised economy, ensuring the highest level of food safety is becoming an ever greater challenge for firms," says Jayne Plunkett, Head of Casualty Reinsurance at Swiss Re. "Today ingredients and technologies are sourced worldwide. This leads to greater complexity for food manufacturers and consumer and regulatory demands on companies are continually increasing."

As one of the first contracts procured under the new G-Cloud 6 framework, Cardiff City Council is seeking to accelerate the transition of business services onto its SAP platform, with improved reliability and 24 x 7 support, through Attenda SAP managed services.

 

LONDON – Attenda Limited, the Business Critical IT Company, today announced that it has been awarded its first two year G-Cloud 6 contract, providing Cardiff City Council with a remote SAP managed service.

 

Cardiff City Council initially came to Attenda to accelerate to completion a number of critical SAP upgrade projects and required a partner who would work closely with them to deliver this vital project within very tight timescales. Following this initial engagement, Cardiff City Council has decided to extend its relationship with Attenda further investing in a multi-year, fully managed SAP service, that allows Attenda to manage and underpin this vital part of Cardiff City Council's services.

 

Commenting on the contract, Phil Bear, ICT Service Manager, Cardiff City Council says, "We are delighted to have commenced a long term relationship with Attenda via G-Cloud using their remote SAP managed service. This partnership will enable us to meet the stringent service expectations of our end customers and enable our own IT team to focus on essential SAP business processes. We chose Attenda for a number of key reasons; primarily, their UK focus and highly skilled, UK based SAP team, but as importantly, their flexibility, depth of services, and partner-led approach to client relationships."

 

Attenda opened a regional office in Caerphilly, South Wales in June 2012, which will provide local technical support and service management resources for Cardiff City Council.

 

G-Cloud 6 was launched in February 2015, providing an extended set of services on the Digital Marketplace. This iteration of G-Cloud saw some 1453 suppliers, an increase of over 15%, with 10,827 new services added; enabling public sector buyers to commission cloud services from G-Cloud 5 and G-Cloud 6 suppliers.

 

Oliver Presland, Director of Service Strategy, Attenda, comments, "We have added new services to the G-Cloud catalogue, including SAP managed services, both in our data centre and remotely managed, and our managed services for AWS public cloud; to ensure that these buyers have access to an enhanced suite of business critical managed services from Attenda."

 

About Attenda Limited (www.attenda.com)  
We are one of the UK‘s leading managed service and cloud platform providers, specialising in running business critical applications. Our Business Critical IT approach combines business outcome focus with a structured engagement methodology and supporting services and infrastructure. 

Through our structured Review, Design & Change methodology, we help to facilitate the right choices for our Clients, offering impartial advice; delivering platform and location independent services that ensure better business outcomes, whilst supporting business innovation and IT optimisation.

We have built up a commanding market reputation, with the industry's leading accreditations and an unrivalled portfolio of UK enterprise Clients including BSi, CVC, Nisa, Princes, reed.co.uk, Regus and Travelodge.

Attenda is positioned in the Niche Players quadrant, Gartner Magic Quadrant for Cloud-Enabled Managed Hosting, Europe 2015.[1]

Attenda is ISO9001, ISO27001, ISO20000 and ISO22301 accredited, is a Microsoft Gold Hosting Partner, VMware Premier Service Provider, a SAP Partner, SAP Certified in Cloud Services, HP Gold Service Provider Partner, AWS Advanced Consulting Partner and a G-Cloud certified service provider.

As cyber threats emerge and evolve each day, they pose challenges for organizations of all sizes, in all industries. Even though most industries are investing heavily in cybersecurity, many companies are still playing catch up, discovering breaches days, months, and even years after they occur. The 2015 Verizon DBIR shows that this “detection deficit” is still increasing: The time taken for attackers to compromise networks is significantly less than the time it takes for organizations to discover breaches.

The risk posed by third parties complicates the issue further. How can an organization allocate time and resources to trust their partners’ security when they are struggling to keep up with their own? Over the years, audits, questionnaires, and penetration tests have helped to assess third party risk. However, in today’s ever-changing cyber landscape, these tools alone do not offer an up-to-date, objective view. While continuous monitoring solutions can improve detection and remediation times for all organizations, the retail, healthcare, and utilities industries can especially benefit from greater adoption.

...

http://www.riskmanagementmonitor.com/lowering-the-detection-deficit-what-industries-can-gain-from-continuous-monitoring/