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Spring Journal

Volume 28, Issue 2

Full Contents Now Available!

Jon Seals

E-commerce business models have many advantages over brick-and-mortar retailers, including lower overhead, more flexibility in product and price testing, and more opportunities to manage inventory at optimal levels based on shopper behavior and current web analytics. However, an e-commerce business can’t escape all the realities of merchants with physical storefronts—including shoplifters.

Here are six tips for preventing virtual shoplifters:



Monday, 11 May 2015 00:00

Hail Claims Add Up During April

We’re reading about the economic and insurance impact of severe thunderstorms in the United States in April 2015, as reported by Aon Benfield’s latest Global Catastrophe Recap report.

Five separate thunderstorm events in central and eastern parts of the U.S. caused expected insured losses of $2 billion, including more than $750 million from one event alone.

What was the $750 million event?

A widespread multi-day severe weather outbreak that hit central and eastern parts of the U.S. from April 7-10, leaving at least 3 dead and dozens injured.



Tech career news this week included taking a fresh look at roles in cybersecurity, imagining what a day without data would be like, new hiring problems in Silicon Valley and more.

Cybersecurity Hiring Hot – and Cool

Hiring in security-related IT positions has been strong for awhile now, and Ben Johnson, chief security strategist with Bit9 + Carbon Black, says demand will continue to be high for several reasons, not the least of which is that mainstream culture is making the job look cool. In “Latest Cybersecurity Crisis: Where’s the Talent?” Johnson shares advice for those who want to break into the area, and those responsible for doing the hiring, including how to leverage existing skill sets and how to redefine roles and team needs.



The data industry is naturally buzzing about the new Tesla Powerwall battery. As a relatively low-cost means to capture and store energy, it makes not only an effective back-up solution but also a means to utilize solar, wind and other renewable sources during long periods of inactivity.

But as with any solution, there are always a few trees in the forest, and with batteries we run the very real risk of simply trading one set of problems for another.

Tesla, of course, is not the first company to develop a high-capacity battery solution, nor is it the first to utilize lithium-ion (Li-ion) as the primary power source. But if initial claims are true, the company has come up with a reliable, easily deployable solution capable of hitting a very reasonable price point of about $350 per kWh, which should make many facilities managers jump for joy. These costs, however, do not include installation, maintenance and other factors, so organizations will need to do some number crunching before signing on the dotted line.



Global insurers’ level of satisfaction with their enterprise risk management (ERM) performance grew by 10 percentage points over the last two years (63% compared to 53%). This was highlighted by a 16-percentage-point increase in Asia Pacific (51% compared to 35%) and less pronounced in North America and Europe (with a seven-point increase), according to Towers Watson’s Eighth Biennial Global Enterprise Risk Management Survey.

According to the survey, 74% of global insurers said their executives and board members view the risk management function of their enterprise as an important strategic partner that adds value to the business. Notably, carriers that share this view are almost twice as likely to say they’re satisfied (73% compared to 38%) with their company’s ERM performance compared to those that believe ERM is merely a provider of risk assurance (18%) or for regulatory compliance (8%).

Insurers’ opinions of their ERM program were determined by factors such as clear links to business goals. In fact, carriers with ERM functions that are well integrated into their business planning noted higher rates of satisfaction (82%) than those without an integrated strategic plan (53%). Similarly, those with a risk appetite framework linked to specific risk limits expressed higher rates of satisfaction (76%) than their peers with no framework in place (50%).



NEW YORK – Sabey Data Centers announced today that it has received its certification to participate in Open-IX www.open-ix.org the independent and self-regulated organization that fosters the development of critical data center interconnection and Internet exchange technical and operating standards.

Founded in 2013, Open-IX promotes uniform specifications for data transfer and physical connectivity; creates resiliency to improve reliability; and certifies Internet exchanges and data centers that meet its community developed standards. Its membership consists of data center operators, Internet exchanges (IXPs) and Internet service providers (ISPs), as well as end users.

Open-IX exchange operators agree to rules that ensure neutrality and add consistency to exchange pricing. The organization also endorses data center providers that its certified exchange operators are encouraged to use.

John Sabey, President of Sabey Data Centers, said, “We believe that Open-IX levels the playing field and encourages competition among data center providers. The Open-IX model creates neutral, member-governed exchanges that allow participants to trade traffic. Open-IX spreads exchange operations across multiple data centers in a market. This allows users and carriers the ability to connect and peer traffic not only in New York City but across the United States and Europe and to potentially avoid legacy building risks and expense.”

Open-IX includes as members the DE-CIX and the Amsterdam Internet Exchange (AMS-IX), both of which have points of presence at Sabey’s Intergate.Manhattan data center in lower Manhattan.

DE-CIX launched a point-of-presence (POP) of its DE-CIX Apollon interconnection platform within Intergate.Manhattan in 2014. DE-CIX’s Apollon platform provides the infrastructure for direct and settlement-free IP interconnection among Internet service providers (ISPs), known as peering.

Sabey’s proprietary IGX fiber network provides DE-CIX with two redundant links on diverse routes to connect 375 Pearl Street and DE-CIX at 111 Eighth Avenue and 60 Hudson Street. The new DE-CIX POP allows all Sabey tenants to take advantage of DE-CIX’s Ethernet interconnection options.

AMS-IX launched its point-of-presence at Intergate.Manhattan in 2014. AMS-IX New York is a neutral Internet exchange, offering high quality IP peering and interconnectivity services in the New York/New Jersey area. AMS-IX New York is built according to AMS-IX’s successful and proven European business model, and spans several locations.

DE-CIX is pleased to have infrastructure deployed at Sabey’s Intergate.Manhattan facility,” stated Frank Orlowski, CMO at DE-CIX. “They offer excellent data centers and facilities. More important, Sabey also offers great support and response times, which is critical for networks that want to quickly establish and deploy peering relationships.”

About Sabey Data Centers

With a portfolio of more than three million square feet of mission critical space, Sabey Data Center Properties is one of the oldest and largest privately owned multi-tenant data center owner/developer/ operators in the United States. Sabey specializes in scalable, custom-built solutions including data center ready shell space and fully turnkey data centers managed by Sabey’s award-winning critical environment operations team. Consistently recognized for its reputation for operational excellence through its world-class data centers and sustained uptime, Sabey boasts one of the most sterling tenant rosters in the industry. .

'Transform to Better Perform' Initiative Brings Business and IT Leaders Into Multilevel Global Discussion on Imperatives and Pathways to Next Generation Data Centers and Lower Cost, More Adaptive Cloud-Based IT Operations


SAN JOSE, Calif. – The Business Performance Innovation (BPI) Network, a Silicon Valley based organization representing enterprise leaders, today announced a major campaign to explore business imperatives and IT trends reshaping the future of data centers and evolving hybrid IT models. The wide-reaching initiative will embrace multiple global partners, communities and stakeholder groups to develop insights and discussions in identifying a new emerging model for agile, business-responsive IT delivery and next-generation data centers.

The BPI Network's new "Transform to Better Perform" campaign incorporates a multiplicity of open channels of insight and conversation for change-oriented business and technology leaders, as well as data center and IT professionals. The Transform program includes a global advisory board of senior business and IT leaders. It features a content-rich portal, www.reinventdatacenters.com, where visitors can contribute ideas, access original and aggregated content, participate in ongoing conversations, take part in important surveys and polls, download new reports and whitepapers, view videos on TransformTech TV, and join a vibrant new innovation community. The initiative will also include regional executive roundtable discussions, webinars, and appearances and interactions at IT and business events worldwide.

The Transform to Better Perform program is made possible through a sponsorship by Dimension Data, a global leader in the planning, provisioning and management of next-generation IT infrastructures and services. Dimension Data is also contributing thought leadership and commentary to help fuel this global conversation about business-responsive IT transformation. Other contributions will come from DatacenterDynamics, a global expert on data center trends, operational improvement and professional skills development, as well as other partners.

The program's introductory report, "Accelerate How You Innovate: Data Center Evolution in the Era of the Cloud," is available for complimentary download on the Transform to Better Perform web site. The report is based on interviews with executives and technology experts around the world and finds organizations are moving steadily toward a new hybrid model for data centers and networks that embraces the cloud.

**Download the report here: www.reinventdatacenters.com/accelerate-how-you-innovate

"Organizations around the world are in the midst of rethinking their data center and IT strategies to make information and technology more responsive to the needs of business and more efficient in the face of growing requirements," said Kevin Leahy, Group General Manager of Data Center Solutions at Dimension Data. "Enterprises are testing and adopting new hybrid cloud operating models, software-defined processes, managed services, virtualization technologies and more to get much more from their infrastructure, people and processes. We look forward to joining with the BPI Network, DatacenterDynamics, technology partners and enterprise innovators everywhere in having this important conversation." 

"We want to invite executives and IT professionals worldwide to come to reinventdatacenters.com and join in meaningful peer-to-peer and cross-functional conversations on the future of the data center and the new model for business-responsive IT," said Donovan Neale-May, Executive Director of the BPI Network. "Our goal is create a global dialogue that helps define a new model for the data center and IT as a 'Response-Able Business Asset.'"


The Transformation Imperative
The Transform to Better Perform initiative is focused on creating a global conversation about what the BPI Network believes is a new Transformation Imperative for businesses, governments and other organizations worldwide. Global adoption of mobile technologies, the internet, cloud computing, social networks, and other developing technologies has led to explosive growth in new applications and data, creating major market disruptions and opportunities in its wake. Old data center and IT operating models are in need of transformational changes to keep pace and compete in this new technology driven marketplace.

Demonstrating the scope of the transformation challenge and imperative:

  • Some 90 percent of the world's data has been created in just the past two years.
  • Global data center traffic will triple between 2012 and 2017, from 2.6 zettabytes to 7.7 zettabytes.
  • Global technology spending is expected to exceed $3.8 trillion in 2015.
  • Spending on data centers is expected to reach US $185 billion globally in 2015 and $203 billion in 2016.
  • By 2017, two-thirds of all workloads will be processed in cloud data centers, growing at 5x the rate of traditional workloads within the same period.
  • By 2018, three out of four data center workloads will be processed in the cloud.

The BPI Network is engaging with IT and business executives around the world to understand where they are in the journey. While many organizations are early in this transformation, those who are moving ahead are often reaping significant benefits. "We're still at the beginning of the transformation, but the benefits we've reaped already on what we can do with our team, and how we can respond, are exactly what we were hoping to see," says Cary Sylvester, VP for Technology, Innovation and Communication at Keller Williams, the world's largest real estate franchise by agent count, with 700 offices and 112,000 associates in more than a dozen countries around the world. "The business owners are working a lot closer with our product team... We're able to work a lot closer with them to look at the long-term and figure out a solution rather than just trying to keep up."


Global Program Elements

The Transform to Better Perform program will integrate a wide range of content, interaction and dialogue over the coming months. Some key elements include: ReinventDataCenters.com (also ReinventDataCentres.com) is the primary destination for accessing content and information from the Transform to Better Perform program.  Immediately available on the site is a wide range of original and aggregated content, including interviews with leading business and IT executives around the world, special reports, executive surveys and polls, and a new video channel called TransformTechTV. The site will be continuously expanded and refreshed with new content and features relevant to the topic of data center and IT transformation.


Global Reports, Strategic Briefs and Other Content
The BPI Network is engaging with business and IT executives, technology providers and innovators, analysts, authors and academics around the world to develop fresh perspectives and valued content through the program. Its first strategic brief, entitled, Accelerate How You Innovate: Data Center Evolution in the Era of the Cloud, is available here.


Global Surveys are being fielded to gather input and perspectives from both senior business executives and IT organizations. Accessible from the homepage of reinventdatacenters.com, the business leader survey, "Where Can IT Innovation Accelerate Business Transformation," looks at new IT priorities from a strategic business perspective and how well executives rate the innovation levels of their IT organizations. An IT organization survey, Bringing Dexterity to IT Complexity, examines the transformation priorities, obstacles and opportunities from the perspective of IT.


The Frontline Feedback Forum is a new community to be launched this summer designed to enable a new conversation among frontline IT and data center professionals. The Forum will enable an ongoing peer-to-peer dialogue amongst data center and IT professionals, ensuring that frontline professionals have a major voice in the Transform program.


Training, Certification and Job Banks
In partnership with DatacenterDynamics, Transform to Better Perform is offering training and certification programs and a new data center professional job banks accessible from ReinventDataCenters.com. The training program is designed to help both executives and professionals keep pace with the changing skills and knowledge requirements for today's data center and hybrid IT operations.


Executive Roundtables Events and Web Interactions
Transform to Better Perform will hold CIO roundtable discussions in leading cities around the world, including New York, London, Singapore and other locations, and will conduct presentations and interactions at other leading data center and IT events worldwide. In addition, the campaign will be conducting a series of webinars aimed at both executive and IT professionals. Dates and locations will be announced throughout the campaign.


About Dimension Data
Founded in 1983, Dimension Data plc. is an ICT services and solutions provider that uses its technology expertise, global service delivery capability, and entrepreneurial spirit to accelerate the business ambitions of its clients. Dimension Data is a member of the NTT Group. www.dimensiondata.com.


About BPI Network
The Business Performance Innovation (BPI) Network is a peer-driven thought leadership and professional networking organization dedicated to advancing the emerging roles of the chief innovation officer and innovation strategist within today's enterprise. The BPI Network brings together global executives who are champions of change within their organizations through ongoing research, authoritative content and peer-to-peer conversations. These functional area heads (operations, IT, finance, procurement, sales, marketing, product development, etc.) and line-of-business leaders are advocates for innovation as a fundamental discipline and function within 21st-century organizations. They seek to demonstrate where and how new, inventive solutions and approaches can advance business value, gratify customers, ensure sustainability and create competitive advantage for companies worldwide. More information is available at www.bpinetwork.org

Innovation in 102nd Patent Allows Any Intelligent AssuredSAN Storage Array to 'Pull' Snapshot Data From Multiple Storage Arrays


LONGMONT, Colo. – Dot Hill Systems Corp. (Nasdaq:HILL), a trusted supplier of innovative enterprise-class storage systems, today announced that it has been awarded a patent for a remote replication feature that enables organizations to leverage the affordable capacity of entry-level storage systems to significantly reduce the cost of storage deployments.

The innovation, now integrated in Dot Hill remote replication software, allows a Dot Hill intelligent AssuredSAN® storage array to act as an initiator system that can "pull" snapshot data from multiple target storage systems, including AssuredSAN arrays not equipped with replication capabilities.

The company's 102nd US patent numbered 8,990,153, joins an extensive list of Dot Hill innovations associated with the company's suite of data management services. Dot Hill remote replication software enables IT professionals at small to medium sized businesses to solve many of today's critical data protection challenges by building complete solutions for business continuance, disaster recovery and regulatory compliance. The software works between AssuredSAN arrays to replicate data between sites, protecting valuable data assets.

Dot Hill's remote replication software builds on RealSnap™ snapshot technology. RealSnap provides the ability to create point-in-time copies or backups of disk volumes with instant restoration of data to any captured (snapshot) point in time. Since RealSnap only copies data that has changed to disk, it can virtually eliminate backup windows.

"Our extensive list of data management service innovations are an important part of our 100-plus patent portfolio," said Ken Day, chief technology officer, Dot Hill. "This latest breakthrough allows systems administrators to use replication to tap into the intelligence of their Dot Hill systems and the capacity of their snapshot-enabled entry-level storage systems. This 'pull' method is more versatile than traditional approaches where the target system is required to 'push' snapshot data to the initiator system. This also allows a Dot Hill AssuredSAN storage system to effectively manage multiple snapshot-enabled target systems, maximizing entry-level storage assets."

Dot Hill's patent portfolio builds on the extensive intellectual property behind Dot Hill AssuredSAN and AssuredSAN Pro solutions, which deliver rock-solid, wicked-fast solutions to customers and OEM partners.


About Dot Hill

Leveraging its proprietary Assured family of storage solutions, Dot Hill solves many of today's most challenging storage problems - helping IT to improve performance, increase availability, simplify operations, and reduce costs. Dot Hill's solutions combine breakthrough software with the industry's most flexible and extensive hardware platform and automated management to deliver best-in-class solutions. Headquartered in Longmont, Colo., Dot Hill has offices and/or representatives in China, Germany, India, Japan, Singapore, the United Kingdom, and the United States.

For more information, visit us at www.dothill.com.

Globally Distributed Photography Business Saves Two-to-Three Days per Photo Shoot With Transporter File Sync and Share Appliance and Eliminates Expensive Public Cloud Subscription Costs


SANTA CLARA, Calif. – Connected Data today announced that LOOK Photography relies on its Transporter for Business file sharing solution to improve business workflow and streamline file access while on the road. As a result of using Transporter, LOOK Photography and its affiliated businesses have eliminated expensive public cloud subscription costs and save as much as two-to-three days per photo shoot through improved file access and efficient handling of large photo and video files.


LOOK Photography is an assignment-based photography firm that specializes in architecture, lifestyle, stock and product photography. LOOK and its affiliated stock photography businesses generate volumes of image content that must be cost efficiently stored, shared and managed. With an image archive of over 20TB that is growing at a rate of 2 to 3TB a year, the LOOK Photography companies needed a cost efficient file sharing solution that would streamline their image retention while delivering remote access and collaboration with ease.


LOOK Photography staff frequently travels between shoot locations. While working on the go, its photographers need seamless remote access and collaboration to streamline workflow productivity and efficiency. To help solve these challenges, the photography firm initially tried using traditional NAS systems with FTP for file access. This became very cumbersome for users and required a full-time IT person to maintain.  The organization also tried using a public cloud solution, but that quickly became too expensive and presented serious issues with large photo and video files.


To solve their large and growing file sharing needs while also enabling simplified access and connectivity on the road, LOOK Photography began to seek a more efficient solution. Then it discovered Connected Data's Transporter 75 solution for business.


Now, with its Transporter solution, LOOK Photography is saving the money it used to spend on its public cloud subscriptions for each business and improving productivity every step of the way. The businesses have already consolidated close to 10TB on their Transporter 75 and workflow has improved considerably. Photo shoots used to require returning to the main studio before post-production could begin. Now, photos can be uploaded right after the shoot while the photographer is still on the road and the team can do the post-production, retouching and posting while the photographer is returning from the shoot.


"Transporter has saved us as much as two to three days per photo shoot," said Eric Hernandez, President and Lead Photographer, LOOK Photography. "It's also improved our client relations and our bottom line. It's really kept us ahead of the game."


"Transporter is changing the dynamics of file sync and share for businesses by putting the content directly in the user's control," said Jim Sherhart, Vice President Marketing, Connected Data. "This saves thousands of dollars annually when compared to the recurring fee model of enterprise cloud file sharing solutions and protects customers from the risks of consumer-based cloud options, all while delivering the robust file access and upload performance users want, from wherever they want to use it."


To ready the complete case study, please visit: http://www.filetransporter.com/customers/


Tweet this:  LOOK Photography Saves Time, Money and Resources with Connected Data @filetransporter http://www.filetransporter.com/customers/


About Connected Data
Connected Data, the creator of the Transporter private cloud appliance, is focused on changing the way consumers and businesses manage their files. Transporter appliances allow customers to privately sync, access, share and protect data at a fraction of the cost of fee-based cloud services. The fast-growing Transporter network includes over 35,000 users managing more than 20 Petabytes of storage all over the world. Connected Data is privately funded and based in Santa Clara, Calif. For more information, visit www.connecteddata.com.

Telstra today announced its multinational customers can benefit from more direct and low latency network connectivity in China thanks to the network integration of Telstra and Pacnet Business Solutions China (PBS), a foreign-invested joint-stock company (unlisted).


PBS was the first foreign company licensed to provide IPVPN services and network services in China, with its footprint extending to 23 provinces across the mainland including Tianjin, Chongqing, Shenzhen, Beijing and Shanghai.


Jim Clarke, Director of Marketing, Products & Pricing – International, said Telstra’s network reach and data centre capabilities had greatly increased through the company’s acquisition of Pacnet Limited in April 2015, including the addition of the largest privately owned intra-Asia cable network, advanced software defined networking solutions and this new and expanded connectivity footprint in China.


“With a population of 1.3 billion, China recently became the second largest economy and is increasingly playing an important and influential role in the global economy, driven by GDP growth averaging approximately 10 percent a year[1]. As a result, we’re seeing demand for data connectivity grow exponentially as an increasing number of Asia-Pacific, European and American headquartered businesses look here for short and long-term business opportunities.


“PBS has witnessed first-hand the dramatic demand for ICT and data centre services from both local enterprises and multinational corporations operating in China and we believe they have a unique and exciting combination of assets that will enable us to offer a truly-differentiated solution to our customers. We look forward to leveraging their deep network footprint, to extend our service coverage on the mainland and provide customers the same security, redundancy and quality of service offered on the Telstra network,” Mr Clarke said.


Tracy Jin, Product & Marketing Director, PBS, said the company was the first Sino-foreign telecommunications JV to have been awarded licenses by China’s Ministry of Industry and Information Technology (MIIT) and since 2008, had consistently broadened the reach of its connectivity solutions around the country as corporations expand their businesses across China.


“Off the back of China’s ongoing robust growth, we continue to make significant investments in our infrastructure and believe the ongoing expansion of our network capabilities cements our role as a premier gateway into Asia’s largest market, and the fastest growing telecommunications and e-commerce markets globally.


“Telstra and PBS are aligned and committed to supply customers with robust connectivity services, not only into the larger provincial centres, but also within the more challenging locations which multinational enterprises are present. We’re looking forward to working together to deliver services, driving customers’ business success across the mainland,” Ms Jin concluded.


About Telstra

Telstra is a leading Australia-based tier one telecommunications and information services company offering a full range of communications services. Our international operations are headquartered in Hong Kong where we provide wholesale and enterprise customers with a full breadth of holistic and end-to-end solutions across data, voice, satellite and managed network services. Through our strategic investments over the years and the recent acquisition of Pacnet in Asia, we now have the largest privately owned subsea cable network in Asia Pacific, with licences throughout Asia, Europe and the Americas and we facilitate access to more than 2,000 Points of Presence (PoPs) in 230 countries and territories.