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Jon Seals

Tuesday, 11 November 2014 21:07

The Ebola Disaster and Double-Edged Logistics

The Ebola outbreak in West Africa is taking a horrific toll in human lives on a scale that is unprecedented. It is also happening in a place that makes the whole rescue process an order of magnitude more difficult. Besides trying to save those already infected, aid workers must cope with the fact that the disease moves more easily outwards than medical supplies and vaccines can be brought inwards. The gradual improvement of logistics and transport in the region over the last few decades is having a perverse effect. It is encouraging the spread of infection, but hindering measures to eliminate it. How can this be?



The 1989 Loma Prieta earthquake killed 63 people, injured 3,800 more and damaged 28,000 homes and businesses, including much of San Francisco's Marina district. San Francisco continues to face the threat of earthquakes — and other natural disasters as well, thanks to climate change. These catastrophes can't be averted, but Cyndy Comerford believes good preparation is possible.

As an environmental, planning and fiscal policy manager for the city’s Department of Public Health, Comerford has partnered with the San Francisco-based civic tech company Appallicious to deploy a first-of-its-kind emergency cloud platform to help the city prepare for and recover from disasters.

The technology, called the Disaster Assessment and Assistance Dashboard (DAAD), launched as a pilot project in San Francisco this week for citizens, businesses and government agencies. DAAD was funded with a grant from the Centers for Disease Control and Prevention to help San Francisco reduce poor health from climate change.



(MCT) — Although small, the little black "trauma kits" carried by many University of Colorado police officers and other individuals on campus have the power to save lives in the event of a medical emergency.

For a little over a year, CU has been training students, faculty members and staff members how to use the kits, which contain tourniquets and other potentially life-saving devices.

They're intended to be used by bystanders when emergency medical professionals aren't immediately able to treat victims, such as during an active-shooter scenario.

So far, no one has had to use the kits on campus — and that's a good thing.



Company Joined by Analyst Firm to Review Latest Methods for Early Detection of Sophisticated Network Attacks

DALLAS – Masergy Communications Inc., a global leader in managed networking and cloud services, today announced its live security webinar, "Transform Enterprise Security with Advanced Analytics." Guest speaker, Ed Ferrara, Forrester Research Vice President, Principal Analyst joins Masergy on November 18th, 1:30 PM Central/11:30 AM Pacific to explore the critical issues affecting cybersecurity.  The webinar will also explore the latest defense strategies needed to predict, detect and thwart cyberattacks. Attendees may register for the complimentary event at:

The interactive webinar will also feature Masergy panelists Mike Stute, Chief Scientist and Craig D'Abreo, Vice President of Security Operations.

Network and IT security professionals are encouraged to attend and gain valuable insights about:

●Why the overwhelming number of threats will force enterprises to ​look to big data analytics to strengthen their detection and response capabilities

●How security professionals can detect Advanced Persistent Threats (APT) before they adversely impact businesses

●How companies can transform their security posture with the combination of advanced analytics, machine learning and continuous security monitoring

“Network attacks continue to grow in their sophistication and frequency,” says Tim Naramore, CTO, Masergy.  “This webinar will serve as a valuable resource for anyone seeking the most advanced methods to detect and prevent data breaches.”

Enterprises can request a free security consultation at www.masergy.com/security.

About Masergy

Masergy owns and operates the largest independent global cloud networking platform for enterprises. Our managed solutions help businesses compete in the global marketplace with real-time analytics, unified communications as a service, security as a service and software defined network control. Masergy's patented technology, customizable solutions and unmatched customer experience are why a growing number of global enterprises rely on Masergy to deliver performance beyond expectations. For more information about Masergy visit www.masergy.com or follow us onTwitter@Masergy, BlogLinkedIn and Facebook.

Avalution’s Business Continuity Management 101 educational video series explores each phase of the business continuity planning life-cycle. Visit avalution.com/bcm-101 to view the series now.


Cleveland, OH – Avalution Consulting – a leading provider of business continuity consulting and software solutions – announced today the release of the Business Continuity Management (BCM) 101: Key Activities and Outcomes educational video series.

The six videos in this series examine each phase in the business continuity planning life-cycle, including:

  • Business Continuity Program Design

  • Business Impact Analysis & Risk Assessment

  • Strategy Development

  • Plan Development

  • Training & Awareness

  • Exercising & Continual Improvement

“The Business Continuity 101: Common Questions videos released earlier this year provide a great base for executives recently assigned responsibility of business continuity or practitioners new to the profession to start learning about business continuity,” explains Brian Zawada, Director at Avalution. “However, we wanted to also provide an educational resource that helps explain how to actually go about planning – what activities are included in business continuity planning, how do they fit into the overall development of a program, and what order should they be completed in? These videos provide answers to those questions, and we’re excited to officially release them.”

Visit the Business Continuity Management 101 section on avalution.com to view these videos.

View now: Business Continuity Management 101

About Avalution Consulting
Avalution is the premier provider of business continuity and IT disaster recovery consulting and software solutions. Headquartered in Cleveland, Ohio, Avalution is an ISO 22301-certified firm and maintains a contract on GSA Schedule 70.

Avalution also offers Catalyst, a web-based business continuity software solutions. Available in Basic, Pro, or Enterprise versions, Catalyst combines a simple user interface and on-screen guides with Avalution’s consulting methodology to make continuity planning easy and repeatable for every organization. No long-term contracts are required, and a 30-day free trial is available via bccatalyst.com.

866.533.0575 | avalution.com | bccatalyst.com

Dell, EMC, Touchpoint Services, Earn Top Honors for Their Customer Experience Efforts


WABAN, Mass. – Temkin Group, a leading market research and consulting firm that helps organizations accelerate customer experience transformation, announces the winners and finalists of its third annual Customer Experience Excellence (CxE) Awards.

The three winners of Temkin Group's 2014 CxE Award are DellEMC Corporation, and Touchpoint Services. In addition, the following five organizations were selected as finalists for the award: AetnaActivisionCrowe Horwith, The Results Company, and Texas.gov.

Organizations submitted nominations for the CxE Awards during October and November 2014 that were evaluated based on three criteria: customer experience transformation efforts, business and customer results, and sustainability.

The CxE Awards were judged by six noted customer experience experts: Ginger Conlon (Editor-in-chief of Direct Marketing News), Shep Hyken (Author and Chief Amazement Officer of Shepard Presentations), Ingrid Lindberg(Customer Experience Officer of Prime Therapeutics), Aimee Lucas (CX Transformist & Vice President of Temkin Group),Bruce Temkin (CX Transformist & Managing Partner of Temkin Group), and Bob Thompson (CEO and Editor-in-Chief of CustomerThink).

The judges were impressed by the high quality of the submissions. Conlon stated, "The companies that stood out to me as CX leaders have a dedicated team, a clear link to business objectives and performance metrics, and customer experience initiatives that extend well beyond the customer service team."

According to Hyken, "When you look at the organizations that are finalists, how can there really be a winner and loser? At this level, everyone is playing at the top of their game – and their customers appreciate it!"

Here are highlights from the winning customer experience efforts:

  • EMC Corporation's Total Customer Experience program at EMC works across the enterprise to enhance the company's customer experience by listening to customer feedback, analyzing data, and taking directed action based on that feedback and data.
  • TouchPoint Services' business goals, known as Top of Mind Objectives, guide the work of its 6,800 associates, helping them to find inefficiencies and improve patient satisfaction, associate engagement, safety, unity, and budget compliance.
  • Dell's CX efforts start with an emphasis on listening to and engaging with customers and employees. Dell enlists different groups from across the company—including engineering, marketing, sales, support, and digital—to make improvements to the entire customer journey.

Lindberg added, "Each and every year, the applicants' strategies and results are stronger and stronger. It is such an exciting time as we continue to see our practice grow and mature. These applicants are proof!"

Last year's winners of the Temkin Group CxE Awards were AIG Asia PacificCiscoEMCIntuit, and Oracle.

For more information about the winners and the CxE Awards, visit the Customer Experience Matters® blog, atExperienceMatters.wordpress.com.


About Temkin Group: Temkin Group is widely recognized as a leading customer experience research and consulting firm. Many of the world's largest brands rely on its insights and advice to steer their transformational journeys. Temkin Group combines customer experience thought leadership with a deep understanding of the dynamics of organizations to help accelerate results. Rather than layering on cosmetic changes, Temkin Group helps companies embed practices within their culture by building four critical competencies: Purposeful Leadership, Employee Engagement, Compelling Brand Values, and Customer Connectedness. The firm's ongoing research identifies leading and emerging best practices across a wide range of activities for engaging the hearts and minds of customers, employees, and partners. For more information, contact Bruce Temkin at 617-916-2075 or send an email to info@temkingroup.com.

Tuesday, 11 November 2014 19:16

BCM 2000: Essentials of BCM Series

Implementing ISO 22301, 22313,
22320, 22398, 27031, 31000, 19011 & 17022
Includes BCI's 2013 Good Pracice Guidelines 
Looking for a course that is based on international standards?
Looking for templates and examples on how to develop a Business Continuity Management System that meets the requirements of the standards? 
Do you like to have fun (and maybe even laugh out loud!) when you learn?
Then BCM 2000: Essentials of Business Continuity Management is the course for you!  Download the Brochure 

Course Description 
BCM 2000: Essentials of Business Continuity Management provides you with knowledge to develop a standards-based, auditable, and actionable business continuity program for your organization.
This course is the critical starting point to developing a program that can be certified ISO 22301. It is comprised of 10 individual modules that can be taken as a series or in combination over time.

Essentials of Business Continuity Management provides the foundation necessary for new or current professionals interested in either developing a career in Business Continuity Management, seeking certification, or for those professionals responsible for developing a business continuity program for their organization.

It is designed to expose the participant to all aspects of a holistic BCM program and to be a solid "how to"guide for building a business continuity program for all types of organizations.

Student activities are included throughout the course and are designed as knowledge checks to reinforce lesson materials and to provide attendees with hands-on activities that will enable them to become familiar with and apply these principles in their jobs.

Delivery Structure
Essentials of BCM is offered as an elearning course that includes the following elements: Download the Brochure
  • Voice over ppts teaching online
  • pdf's of the course book
  • Templates of how to implement the requirements of the standards (sample policies, reports, etc.)
  • Multi-media that is relevant & fun!
  • BCI's 2013 Good Practice Guidelines 
  • Case study
  • Open for Business Toolkit
  • Course review activities to evaluate for comprehension
  • Practice exam questions (for DRII's Qualifying Exam)
  • Online essay for CEU credit  
  • Email access to a qualified expert for questions
  • Online ISO 22301 Lead Implementer Certification Exam included in course fee 
Certification Requirements
Successful completion of the BCM 2000 series with a passing grade on the online CORS in BCM exam completes the educational component for certification as a Certified Organizational Resilience Specialist (CORS) in BCM / ISO 22301 Lead Implementer.

Holders of the CORS certification are entitled to apply for statutory membership with the BCI at the AMBCI or MBCI level, subject to evidence of required experience.
With ISO 22301 as an international standard allowing companies to demonstrate their ability to cope with major threats; as well as provide a management systems approach to business continuity management, this course provides you with what you need todevelop a program that complies with these certification standards.

Register Here

And if you have questions, don't hesitate to call or send an email.
Lynnda Nelson, President
The International Consortium for Organizational Resilience
866.765.8321 US/Canada  +1630.705.0910 International Calls
BCM 2000: Essentials of Business Continuity Management Series
BCM 2011: Business Continuity Program Development
BCM 2021: The Business Impact Analysis
BCM 2022: The Risk Assessment
BCM 2023: Developing Strategies / Options to Protect the Organization
BCM 2031: Plan Design, Program Structure, & Required Documentation
BCM 2032: Incident Response, Management & Communication
BCM 2033: Business Continuity & Recovery Plans
BCM 2035: Writing the ICT Continuity / IT DR Plan
BCM 2041: Awareness, Training, Testing & Exercising
BCM 2042: Program Evaluation, Improvement & Audit
BCM 2011:  BCM Program Development 
In order to develop a Business Continuity Management System, it is important to understand the requirements of management systems, the core concepts of business continuity, and how to determine the scope of the program, develop policy, and the requirements for leadership and governance. BCM 2011 provides an overview of each of these topics as the foundation for developing and managing the BCMS.

BCM 2021:  The Business Impact Analysis
The BIA process is covered from beginning to end with a focus on the identification of the organization's key products and services and the critical activities and resources that support them.  Examples of BIA data gathering questions, methodology, analysis and reporting provided. 

BCM 2022: The Risk Assessment
Using the ISO 31000 standard on Risk Management as its basis, this course describes the process of conducting a risk assessment and analyzing the results to mitigate risks.  From risk identification, risk description, risk analysis, risk evaluation, risk communication, and risk reporting, this course covers the entire risk assessment process using an enterprise risk management approach.   A key requirement of the standards is the identification of the organization's risk appetite or acceptance and this course provides the methodology for this identification. In addition, BCM 2022 includes a review of different quantitative and qualitative methods for analyzing risk.

BCM 2023:  Developing Strategies / Options to Protect the Organization
This course introduces the student to the challenges of selecting the appropriate strategies / options
for the continuity and recovery of business processes, critical functions, operations and the supporting information technologies within the specified recovery time objective.  Building on the information gathered during the BIA and risk assessment, BCM 2023 explores how to evaluate the different strategies necessary for mitigating risk, continuing operations when possible, and recovering operations if interrupted. BCM 2023 reviews strategies for people, property, assets, technology and information, reputation, suppliers, and financial viability.

BCM 2031:  Plan Design, Program Structure & Required Documentation
In order to develop the actual plan documents the organization will need to decide on the approach, methodology and the plan document structure. BCM 2031 outlines the necessary roles and responsibilities of the members of the organization, the key elements that must be included in every plan type, and how to meet the requirements for managing documentation.

BCM 2032:  Incident Response, Management & Communications
Implementing procedures for responding to an incident of any kind, managing the incident, and ensuring successful communication with all interested parties before, during and after the incident is an essential requirement for all business continuity programs. BCM 2032 also ties to the requirements of ISO 22320 on Incident Management and PAS 200 on Crisis Management & Communications.  The objective of BCM 2032 is to develop and implement procedures for response to and stabilization of the situation following an incident or event, including establishing and managing an Emergency Operations Center and local command centers during the crisis.

BCM 2033:  Business Continuity & Recovery Plans
All of the procedures developed as part of strategy development need to be documented in the business continuity and recovery plan. BCM 2033 reviews the requirements for business continuity plans and how to document procedures according to ISO 22301.

BCM 2034:  ICT Continuity / IT DR Plans & Procedures 
The focus of the ICT Continuity and the IT Disaster Recovery Plan is on the IT infrastructure that supports the business operations and ensuring that the plan in place protects the key infrastructure of
the organization. ISO 27031 on ICT Continuity outlines the methodology for ensuring that the ICT infrastructure supports the BCM infrastructure to ensure that there are no unsupported critical processes and the RTOs can be met. BCM 2034 reviews the guidelines for ICT continuity under ISO 27031, ISO 27001, and NIST 800-34.

BCM 2041:  Awareness, Training, Testing & Exercising 
Building a BCMS culture is an essential component of ensuring a successful program. Determining competence of all parties involved in the business continuity management system and increasing competence through awareness, training, testing, and exercising is a key component of this process and is vital to the success of the BCMS. BCM 2041 also aligns to the guidance of ISO 22398 for developing exercise programs. 

BCM 2042: Program Evaluation, Improvement & Audit 
It is impossible to keep the BCM program current and actionable or to move to a management system without monitoring, measuring, analyzing, and evaluating the BCMS. BCM 2042 explores the requirements for internal audit and management review of the BCMS. Also included are the requirements for writing the audit report based on ISO 19011 and ISO 17022. 
If you would like to submit an article or presentation for a future ICORrespondence Newsletter submit it to Lynnda@theicor.org.
Lynnda Nelson, President
The International Consortium for Organizational Resilience
Save 10%
Did you know that you can save 10% on all ICOR courses if you are a member of one of the following organizations?  Contact them to find out how or email info@theicor.org.
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Enterprise Risk Visualization software firm demonstrates best-in-class capability and market leadership through proven technology success and customer commitment


LANSING, Mich. – IDV Solutions, LLC today announced it has attained Gold Application Development, Data Analytics, and Data Platform competencies, demonstrating a “best-in-class” ability and distinguishing itself within the top 1 percent of Microsoft’s partner ecosystem.

To earn a Microsoft gold competency, partners must successfully complete exams (resulting in Microsoft Certified Professionals) to prove their level of technology expertise, and then designate these certified professionals uniquely to one Microsoft competency, ensuring a certain level of staffing capacity. They also must submit customer references that demonstrate successful projects (along with implementing a yearly customer satisfaction study), meet a revenue commitment (for most gold competencies), and pass technology and/or sales assessments.

IDV Solution's market-leading enterprise risk visualization (ERV) software platform, Visual Command Center empowers organizations to take command of risk by providing a single platform for risk awareness and response.  Visual Command Center integrates a consolidated view of assets—such as buildings, employee locations, corporate events and supply routes—with events that may threaten those assets, such as acts of terrorism, severe weather, civil unrest, and hazardous materials releases. When Visual Command Center detects a potential threat near an asset or employee location, it automatically alerts operators, who can use powerful visualization, filtering, and query tools to assess the threat, and then act to minimize risk.

“These Microsoft Gold competencies again showcase our expertise in and commitment to today’s technology market and demonstrates our deep knowledge of Microsoft technology,” said Mark Morrison, IDV Solutions co-founder and CEO. “We are proud to have received recognition a third time for Visual Fusion and Visual Command Center through multiple gold Microsoft competencies.”

“By achieving a gold competency, partners have demonstrated the highest, most consistent capability and commitment to the latest Microsoft technology,” said Phil Sorgen, corporate vice president, Worldwide Partner Group at Microsoft Corp. “These partners have a deep expertise that puts them in the top 1 percent of our partner ecosystem, and their proficiency will help customers drive innovative solutions on the latest Microsoft technology.”

Attaining the Data Analytics competency demonstrates partner expertise in designing, developing and implementing analytics and data management solutions that allow customers to monitor, analyze and plan business performance based on actionable business insight. Earning the Application Development competency helps partners differentiate themselves as a trusted expert to their customers through development and deployment of commercial or custom applications. Attaining the Data Platform competency demonstrates partner expertise in some of Microsoft’s most in-demand products, including Microsoft SQL Server 2012 and Windows Server 2012 with Hyper-V.

The Microsoft Partner Network helps partners strengthen their capabilities to showcase leadership in the marketplace on the latest technology, to better serve customers and to easily connect with one of the most active, diverse networks in the world.


About IDV Solutions, LLC

IDV Solutions, LLC is the global leader in delivering Enterprise Risk Visualization capabilities through software and services that enable organizations to protect their assets, ensure continuity of operations and optimize performance. Its Visual Command Center software is used in organizational functions such as security, field services, supply chain, and operations. By repeatedly solving key problems for customers in the Global 2000 and government, IDV and its products have earned a reputation for delivering immediate value and building risk resilient organizations. For more information, please visit http://www.idvsolutions.com.

KEMP, Texas – Longtime leader in commercial and industrial grade lighting equipment Larson Electronics continues its commitment to providing high grade lighting equipment to specialty markets with the release of a pneumatic light mast that is extended to thirty feet with an air compressor.

The PLM-30-CCTV-NAC rugged telescoping pneumatic light tower from Larson Electronics is designed to allow operators to quickly and safely deploy 150 pounds of lights, security cameras, and other electrical equipment to heights of thirty feet. The tower is constructed of high strength, heat treated aluminum tubing for strength and durability. It is comprised of five sections and includes a locking top mounting plate for easy removal of mounted equipment. This light boom can be extended to thirty feet for maximum area coverage and collapsed to eight feet to bring equipment closer to the target area as well as for transport and storage. The mast is elevated using an air compressor, not included, and has an air release valve located at the base of the mast which allows operators to lower the tower. The 16/7 AWG wiring is internally routed so no loose wires are exposed in deployment aiding in protection from the wiring to fray or become damaged.

These light masts are typically mounted to trailers or other stable surfaces with an included twelve inch square, ½ inch thick mounting base-plate which has been pre-drilled to accept four mounting bolts (3/4”). A twenty-four inch wide and ¼” thick mounting plate is attached to the upper section of the mast to allow operators to easily support and lift 150 pounds of lights, cameras, and other electrical equipment. Larson Electronics is a manufacturer and as such can custom tailor these units to the customer’s requirements with longer sections and larger mounting plates.

“This pneumatic light mast is equipped with CCTV internal cable for wiring security cameras and other electrical equipment,” said Rob Bresnahan with Larsonelectronics.com. “This mast provides a stable and secure solution to elevate equipment up to thirty feet for maximum coverage.”  

Larson Electronics carries an extensive line of light towers, portable distribution panels, explosion proof lights, portable work lights and industrial grade LED area lights. You can view Larson Electronics’ entire line of lighting by visiting them on the web at Larsonelectronics.com. You can also call 1-800-369-6671 to learn more or call 1-214-616-6180 for international inquiries.




LetMobile Provides Most Secure Email on Mobile Devices, Protecting Corporate Data

LONDON — LANDESK, a global leader in delivering user-oriented IT solutions, today announced that Secure Mobile Email by LetMobile, a gateway-based security solution for enterprise mobility, is now integrated with LANDESK solutions and available to existing and new LANDESK customers. With the integration of Secure Mobile Email by LetMobile, which LANDESK acquired earlier this year, the company is continuing to deliver on its strategy as the global authority on user-oriented IT.

LetMobile’s Secure Mobile Email takes an innovative approach to mobile email and data security. Rather than focusing on containing and protecting data on mobile devices, Secure Mobile Email prevents data from being stored on mobile devices. This protects sensitive corporate data in the event a mobile device is compromised in any way, such as if it were lost, stolen or malware-infested, as the data does not reside on the device itself.

Secure email apps often lag behind their native counterparts in both features and usability. Most solutions are so focused on security that the user experience is an afterthought. With Secure Mobile Email, users continue to use the native email app on their device of choice, unencumbered by the additional security provided by the solution.

Secure Mobile Email is a perfect complement to LANDESK’s existing gateway solution, which enables the management of data and data security for laptops. The following are some of the features Secure Mobile Email gives users:

  • Seamless user interface. Users no longer need a separate application or container environment. They can access their corporate email right from the native email app on the mobile device of their choice.
  • Highest level of security. Secure Mobile Email keeps data tightly secured, using a multi-factor authentication system and keeping corporate data and passwords on the gateway level, off the device so they are not vulnerable if mobile devices are lost or stolen. Each access is also subject to DLP policy and all data transmissions take place over an encrypted channel.
  • Cost effective deployment and management. Secure Mobile Email takes only minutes to install and get running and does not require any changes to existing network infrastructure, allowing businesses to scale more easily.
  • Auditing and DLP. Give IT administrators and security/compliance officers the ability to configure content-based, context-based and location-aware data loss prevention (DLP) rules to protect company data.

“Users are looking for a frictionless solution,” said Stephen Brown, director of product management, mobility at LANDESK. “LetMobile’s Secure Mobile Email provides a self-service experience that enables users to easily enroll and use the service, without the need for IT to do anything to manage the email app on the device.”

Secure Mobile Email can be used in conjunction with LANDESK Mobility Manager, another mobile device manager client the customer has already deployed, or even without any MDM solution in place.

Prior to its acquisition, Secure Mobile Email by LetMobile was widely used; however, with LANDESK, the solution now has a global reach and has been localized into 11 languages.

About LANDESK Software

LANDESK, the global authority on user-oriented IT, enables users to be their most productive while helping IT embrace the speed of change. Through the integration and automation of IT systems management, endpoint security management, service management, IT asset management, and mobile device management, LANDESK empowers IT to balance rapidly evolving user requirements with the need to secure critical assets and data. With offices located across the globe, LANDESK is headquartered in Salt Lake City, Utah. For more information, visit www.landesk.com.