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Winter Journal

Volume 28, Issue 1

Full Contents Now Available!

Jon Seals

It’s a near daily occurrence for most enterprises—a laptop or server becomes obsolete or unusable. But often the most important step is forgotten before a new media is brought in. How do you ensure that the old device is cleansed of all usable traces of important data before it is disposed of?

Many organizations have internal procedures for disposing of technology, and those steps include wiping hard drives of data or restoring a device to its original status before use. But does this alone ensure that no discernible traces of private data are left on the media? Are there ways to absolutely be sure that the organization’s confidential information has been completely and absolutely removed? Or is there a level of data removal that may not be complete, but is acceptable?



Thursday, 15 January 2015 00:00

Mapping for Ebola: A Collaborative Effort

Map of Africa

One of the difficulties faced by teams responding to the current Ebola outbreak in West Africa is identifying individuals and communities residing in remote areas. Existing maps of these regions either do not exist or are inadequate or outdated. This means that basic data like location of houses, buildings, villages, and roads are not easily accessible, and case finding and contact tracing can be extremely difficult.

To help aid the outbreak response effort, volunteers from around the world are using an open-source online mapping platform called OpenStreetMap (OSM) to create detailed maps and map data of  Guinea, Sierra Leone, Liberia, and parts of Mali.

Person mapping at a computer

Commonly referred to as “Wikipedia for maps,” OSM is working toward the goal of making a map of the world that is freely available to anyone who wants to use it. The Humanitarian OpenStreetMap Team (HOT) is a U.S.-based non-profit organization that represents a subset of the OSM community. HOT’s mission is to use OSM data and tools to help prepare and respond to humanitarian disasters. Because OSM data is available for free download anywhere in the world, volunteer mappers generate data that are useful not only to CDC but also to other agencies involved in the Ebola response, such as Doctors Without Borders (MSF), International Red Cross (IRC), and World Health Organization.

Mappers frequently use satellite images to identify villages, houses, paths, and other details that were previously unmapped. The U.S. State Department’s Humanitarian Information Unit (HIU) is supporting HOT and OSM by creating the MapGive.org website, which provides easy-to-follow instructions on how to begin mapping very quickly. Personnel in CDC’s Division of Global Migration and Quarantine (DGMQ) are coordinating with HIU and HOT to support and promote volunteer mapping in affected West African areas where CDC teams are currently working.

Members of Emory’s Student Outbreak and Response Team (SORT) are some of these volunteer mappers. SORT is a graduate student organization that collaborates with CDC and provides hands-on training in outbreak response and emergency preparedness. Ryan Lash, a mapping scientist in DGMQ’s Travelers’ Health Branch, initially contacted SORT for help in August as the number of Ebola cases in West Africa continued to rise. He has since provided two workshops for SORT members, taught a small number of CDC staff, and trained students at the University of Georgia.

Rabies response-EOC

In the 8 months that HOT has been mapping countries with Ebola outbreaks, more than 2,500 volunteers have mapped more than 750,000 buildings and hundreds of kilometers of roads, resulting in detailed maps of affected West African communities. Not only do these maps help first responders and other organizations around the world, they also contribute to the national information infrastructure essential to the recovery and rebuilding of affected regions. The value of OSM was highlighted especially well during the 2010 Haiti earthquake, after which the U.S. State Department decided to promote volunteer mapping as a way for the general public to get involved in humanitarian emergencies.

Volunteer mapping in OSM for HOT can be done by anyone. All you need is a computer, an internet connection, and the time and willingness to learn. Find out more about how you can help here: Learn to MapExternal Web Site Icon

With the arrival of Ebola in the U.S. came public fear, widespread misinformation, and the ever-present danger of contamination and contagion. While the cases have been isolated, the threat of the virus required state and local leaders to assume unprecedented leadership and extreme diplomacy in dealing with the public, the medical community, and even medical suppliers and contractors, who balked at handling blood samples, soiled linens and hospital waste out of fear of the virus.

But when a virus like Ebola hits a jurisdiction, there is a hefty fiscal price as well. In Texas, Dallas County was the first U.S. locality to deal with the sudden challenge of an outbreak. The impact on the budget was not inconsequential. It cost the county a quarter of a million dollars to gut and decontaminate the one small apartment of the nation’s first Ebola victim, Thomas Eric Duncan -- part of the approximately $1 million the county expended in the first weeks of the crisis.

Unlike with some contagions, the unknowns with Ebola could constitute the gravest challenge. There are surprising gaps in scientists’ knowledge about the virus, including the time it can survive in different environments outside the body. That is information vital to EMTs, solid waste departments, hospitals and clinics, and public and private water and wastewater systems -- as well as public transportation agencies.



Forecasting what the IT security landscape will look like in the year ahead has become an annual technology tradition, and following 2014 as the Year of the Data Breach, I think anyone could make a fairly accurate guess as to what the major trend of the New Year will be: more data breaches.

Forty-three percent of organizations reported a data breach in the past year, a figure that Forrester predicts will rise up to 60% in 2015. And it’s not just the frequency of breaches that we will see escalate in the year ahead, but also that malware will be increasingly difficult to dismantle. P2P, darknet and tor communications will become more prevalent, and forums selling malware and stolen data will retreat further into hidden corners of the Internet in an attempt to avoid infiltration.

By now, it is no longer a matter of if your business is going to be breached, but when. The last thing any organization needs as we enter another year of risk, is a blind side. The good news, though, is that there are ways to prevent them if we act immediately.



Data protection leader revolutionizes backup and recovery performance and makes cloud adoption more affordable than ever


BURLINGTON, Mass. – Unitrendstoday unveiled the next generation of its Recovery-Seriesfamily of purpose-built backup appliances (PBBAs). With its new portfolio, which includes 11 models that scale from 1 terabyte (TB) to 97 TB of raw storage, Unitrends sets a new standard in backup and recovery performance with tiered flash storage and makes cloud adoption much more affordable for companies of all sizes.

Click to Tweet: The new generation of @Unitrends appliances has arrived! Look for enhanced performance & affordable #cloud! http://bit.ly/1wVyGB5 


Tiered Flash Storage Boosts Performance

With the release of the next-generation Recovery-Series family, Unitrends becomes the data protection industry’s price/performance leader. The company is bringing the value of flash storage, at new unprecedented price points, to its Recovery-Series appliances ranging from 1U and above. Tiered flash storage delivers improved backup performance, faster restore and disaster recovery processes, and greater scalability and flexibility. Additionally, customers now have the ability to implement policies around flash cache usage to optimize performance as data grows and prevent performance degradation, even as appliances age.

In addition to tiered flash storage, Unitrends has made a number of product enhancements that drive superior performance, including upgrades to the hardware’s central processing unit (CPU), advancements in its memory and RAID, and improvements in compression capabilities. The result is unrivaled backup and disaster recovery performance both locally and in the cloud, including:

  • A 300 percent improvement in backup processing time
  • A 300 percent improvement in recovery point objectives (RPOs)
  • A 125 percent improvement in recovery time objectives (RTOs)
  • A 200 percent improvement in local archiving

“Leveraging SSD for tiered flash storage in purpose-built backup appliances will increase performance and potentially give Unitrends an edge in performance-intensive use cases,” said Dave Simpson, senior analyst, storage, 451 Research. “With its new appliances, Unitrends also made cost improvements and added features, including increased capacity using 6 TB enterprise drives, hardware RAID, and integrated archive and cloud, allowing companies to focus on their business, not their backup or recovery performance.”


Affordable Cloud Adoption

The Unitrends Recovery-Series family now caters to organizations of all sizes – from small businesses and remote office/branch office (ROBO) locations to large enterprises. The product line features three new low-cost physical appliances for small businesses and two new 3U form factor appliances, along with a 4U model, for enterprises with high-volume storage needs. Small businesses with a modest IT budget can purchase the Recovery-201 desktop appliance, which is priced at approximately $1,200, or the Recovery-602 or Recovery-603 1U half-height rack appliances, which start around $4,000. Companies with large storage requirements can choose from two new 3U appliances – the Recovery-933S, which includes 37 TB of raw storage, or the Recovery-936S, featuring 73 TB of raw storage – or the 4U 943S appliance with 97 TB of raw storage.

Additionally, Unitrends is making hybrid cloud adoption more affordable than ever by offering its No Limits Cloud™ service to Recovery-Series customers at price points suitable for entry-level companies. The No Limits Cloud replication service, along with the company’s Disaster Recovery as a Service (DRaaS) offering, comprise the Unitrends Cloud, which is augmented with Recovery Assurance for vSphere™ and Hyper-V® environments.

“Unitrends is revolutionizing the PBBA market once again with our third-generation Recovery-Series family,” said Mark Campbell, chief marketing and technology officer at Unitrends. “These flash-enabled devices are built from the ground up to handle the increasing demands of administrators coping with growing virtual and physical data volumes, compressed backup and recovery windows, and the incorporation of the hybrid cloud.”


Pricing and Availability

Unitrends next-generation Recovery-Series appliances are available now and can be purchased direct or through the channel. Pricing varies by appliance. For a limited time, customers can save up to 20 percent on select 2015 Recovery-Series appliances and obtain free hardware refreshes for life. For more information on this promotion, which ends March 27, 2015, please visit: www.unitrends.com/landing/nexgen.

Unitrends is leading the industry in investment protection by offering a unique “hardware forever pledge,” which gives customers a free hardware upgrade every three years when they purchase at least a three-year support contract. The Recovery-Series Pledge program gives customers peace of mind that they’ll receive the latest technology and benefit from greater capacity to support rapid data growth over the years.

Unitrends’ Recovery-Series appliances and cloud services are backed by an award-winning support team, which boasts a customer satisfaction rating exceeding 98 percent. For more information on the Unitrends Recovery-Series family, please visit: www.unitrends.com/products/physical-appliances/recovery-series


About Unitrends

Unitrends delivers award-winning business recovery solutions for any IT environment. The company’s portfolio of virtual, physical and cloud solutions provides adaptive protection for organizations globally. To address the complexities facing today’s modern data center, Unitrends delivers end-to-end protection and instant recovery of all virtual and physical assets as well as automated disaster recovery testing built for virtualization. With the industry’s lowest total cost of ownership, Unitrends’ offerings are backed by a customer support team that consistently achieves a 98 percent satisfaction rating. Unitrends’ solutions are also sold through a community of thousands of leading technology partners, service providers and resellers worldwide. Visit www.unitrends.com.

New Company Focuses on Speed of Delivery and Network Integrity, Responding to Heavy Market Demand


NEW YORK, NY –  Axiom Fiber Networksa telecommunications infrastructure services provider operating in the greater New York City metropolitan region, announces today the official launch of the company. Axiom Fiber Networks, led by telecom industry veteran  Felipe J. Alvarez, is set to offer dark fiber services and custom solutions to enterprise and carrier customers in the New York metropolitan area. Initially providing high-count fiber routes between key traffic interexchanges in New York City, Axiom’s core network operates within striking distance of every building in Midtown and Lower Manhattan.

Operating since late-2014, the company focuses on meeting the market’s modern-day fiber demands, with flexible service solutions and business terms. The company’s core value of providing customer control with speed of delivery complements the operational integrity and responsiveness of the network.

Mr. Alvarez, Chief Executive Officer of Axiom Fiber, offers more than 25 years of telecommunications experience gained from companies such as Sidera Networks (formerly RCN Metro), Con Edison Communications, Inc., Hibernia Networks, and Verizon.

“I am thrilled to be back at building a service provider business that not only addresses continued market demand for fiber connectivity but also gaps in the marketplace in areas such as customer service, deal flexibility, and speed of delivery,” comments Mr. Alvarez. “We have assembled a proven leadership team that offers a deep understanding of the complexities of deploying and operating a successful telecommunications network infrastructure, and that shares a common passion for customer focus and customer service.”

Axiom Fiber’s network is brand new and purpose built to support solutions requiring high quality fiber connectivity in any type of density situation, from single pairs to massively dense fiber counts. Using the latest generation fiber, the 20-mile 864 strand core network deployment began in late 2014; the first stage, connecting multiple carrier hotels, is scheduled to be complete in the first quarter of 2015 with the remaining stages finalized in the second quarter.

 “What truly sets us apart is the solution value we offer to customers - Axiom Fiber Networks’ focus is making sure that the customer service experience is the best that it can possible be - we have a talented team of experts ready to deliver a new level of service in the industry,” concludes Mr. Alvarez.  “With a name like Axiom you can bet that we want customers to resonate our motto: ‘Speed, Simplicity and Confidence.’"

True collaborative approach between Gateshead Health NHS Foundation Trust, Carestream and BridgeHead delivers optimised PACS and VNA solution



ASHTEAD, UK Clinicians working at Gateshead Health NHS Foundation Trust (QE Gateshead) can now continue to view medical radiology images such as CT, MR, ultrasound, and computed radiography, from any department, following the successful migration of over one million medical studies (approximately 15TB of data), to a new Picture Archive and Communication Solution (PACS) and Vendor Neutral Archive (VNA). The new solution enables QE Gateshead to better storeprotect and share radiology information across the Trust.


The Trust deployed Carestream's Vue PACS following a successful data migration project and VNA deployment with healthcare data management specialist, BridgeHead Software. The move to the new PACS was essential due to the imminent ending of its existing PACS contract, signed under the NHS Connecting for Health Programme (CfH).


The two-phased project firstly saw in excess of one million medical imaging studies transferred from the incumbent PACS provider into BridgeHead's HealthStore™ application-independent clinical archive (incorporating a VNA) and then made available to Carestream's Vue PACS. Specifically, phase one of the project addressed data quality and data compliance. The project required all imaging data to conform to the DICOM standard, i.e. the standard for handling, storing, printing and transmitting information in medical imaging. This culminated in all current studies held in the central data store (as provided by the National CfH Programme), as well as those kept in the legacy PACS, being successfully migrated to the BridgeHead VNA.


Phase two of the project integrated the BridgeHead VNA with Carestream's Vue PACS for the archiving of new data and the retrieval of historical data from the legacy PACS. Carestream and BridgeHead Software worked collaboratively to configure the solution to enable VuePACS to query the VNA, retrieving live data directly from it and storing it locally in its own cache. This design will enable users to quickly compare relevant priors for diagnostic reading.


Phase two also ensured data adhered to the Imaging Object Change Management (IOCM) standard, which enables Vue PACS to send an instruction to the VNA to remove, hide or delete a study in the event of patient safety or data quality issues. An initial nine months' worth of the most recent studies were uploaded into VuePACS. By doing so, when the switch in PACS providers took place, there was minimal disruption to image access for users and, therefore, QE Gateshead's ability to provide continuity of care was not impacted.


Jim Beagle, CEO of BridgeHead Software comments: "When managing patient information in an application-independent clinical archive - data retention, data quality and conformance to standards facilitates informed decision-making about patients. BridgeHead worked collaboratively with Carestream to ensure compliance to the DICOM standard and to correct any pre-existing data quality issues thereby meeting the strict data retention requirements and data quality standards outlined in our SLA with Gateshead Health NHS Foundation Trust."


Clare Jones, Radiology IT Systems Manager, Gateshead Health NHS Foundation Trust comments: "One of our core requirements was to ensure data retention from our former PACS provider. We achieved this by successfully migrating our legacy imaging studies into our VNA, making it available to Carestream's Vue PACS. The BridgeHead VNA will form the cornerstone of our wider electronic patient record programme; therefore, it was essential that data in both our new PACS and in the VNA conformed to the required standards ensuring data availability to multiple systems and multiple authorised users.


The data migration was completed with minimal impact to our PACS users. Consequently, there was little impact on our ability to deliver the high quality of patient care we are known for. BridgeHead Software and Carestream demonstrated a real collaborative and partner approach which, as a customer, provides me with the confidence that we selected the right organisations to work with."


Enterprise-wide archive and distribution
Charlie McCaffrey, Managing Director of Carestream comments, "Gateshead NHS Foundation Trust, through separate procurements made via the NHS Supply Chain, chose Carestream to deliver Vue RIS and Vue PACS and BridgeHead to deliver the VNA. Through close collaborative working between all three parties, the legacy RIS & PACS solution was replaced with minimum disruption to service and the Trust is now enjoying the benefits of a state-of-the-art fully integrated RIS, PACS & VNA solution with embedded Vue Reporting in PACS and long term storage provided by the VNA."


In the future, QE Gateshead intends to extend the scope of the BridgeHead VNA to become the hospital's single, enterprise-wide archive for all clinical imaging. This would result in broadening the archive to ingest data from other disciplines outside of radiology, such as (but not limited to) endoscopy, medical photography and scanned documents.


BridgeHead's HealthStore™ is a modular solution, which incorporates a VNA as well as a central archive for all of a hospital's data. It is a subset of BridgeHead's wider Healthcare Data Management (HDM) Solution which, in turn, offers additional features of backup and disaster recovery. Collectively, BridgeHead's HDM offers a robust, scalable, enterprise-class data management and protection environment specially designed for healthcare organisations.

MaxxVault LLC adds new Private Cloud Web Server Option to MaxxDocs Document Management Software


BOHEMIA, NY – New York-based software developer, MaxxVault LLC, announced today the launch of their latest iteration of introductory-level document management software: MaxxDocs 6.0; and this time we added a web server option that allows clients to set up their own private clouds for access to documents internally or externally by their staff that have access to MaxxDocs. Now MaxxDocs users are able to search, view and upload documents via a browser interface.  MaxxDocs is the perfect product for any SMB. MaxxDocs has a very robust set of features and is highly scalable despite being the most affordable product on the market. Other document management products in the SMB market don’t have an easy upgrade path to a hosted Cloud or access to enterprise features like workflow or online forms, but MaxxDocs does! If a client outgrows their MaxxDocs solution, all of their documen ts and information can easily be imported into a MaxxCloud Hosted or MaxxVault Enterprise solution. 


MaxxDocs works with TWAIN and Kofax scanners as well as any networked copier capable of scanning to a network folder. MaxxDocs 6.0 has updated MFP connectors for Sharp OSA and Kyocera HyPAS enabled MFPs as well as another 25 new features. For a full list of features see http://maxxdocs.com/Assets/MaxxDocs6-Features.pdf.


“Over the last 12 months we have seen the MaxxDocs product expand greatly in North America, but we have also installed the solution in over 38 countries now, “ states Bruce Malyon, CEO of MaxxVault LLC. “We have always felt it to be a great product for the market segment we are targeting, but we knew eventually we would need to add a robust web server as part of the product offering. With MaxxDocs 6.0 I think we have the right feature set and price point to get any size business up and running with a document management solution. Our goal with MaxxDocs is to make it easy for any business to get started with document management without a big financial investment.”


Our MaxxDocs website has all the product information, videos and pricing for version 6.0. Visitors can download a fully-functional 45 day trial of the software at no cost. Simply fill out the small, eight-question software request form to verify your business information and a download link will be sent to you via email. The software is about 1GB in size and comes with an installation guide - and there is also a MaxxDocs install video on our website if that is your preference.


The system is completely scalable through the purchase of additional user seats or connectors for MFPs. To find everything you need to know about MaxxDocs 6.0 please visit http://www.maxxdocs.com.

SAN JOSE, Calif. – Diablo Technologies, Inc. today announced that it has appealed the ruling by the United States District judge in California granting a preliminary injunction to halt Diablo's shipments of Memory Channel Storage™ (MCS™) based chipsets. Diablo's appeal explains that the ruling is based on an erroneous interpretation of the contract and a failure to recognize the technology differences among the products involved. Most importantly, however, the court did not find that Diablo MCS uses Netlist trade secrets.  

To support the judgment, the order effectively rewrites the language in the contract signed by the parties in 2008: the additional words included in the order changed the terms of the contract significantly and imposed a new obligation that was not agreed between the parties. In other words, there was no violation by Diablo of the original contract.

The court was misled about important technology distinctions: The court relied on Netlist's representation that their HyperCloud and Diablo MCS "are used to perform the same function" which is not the case because the HyperCloud is DRAM (memory) and Diablo MCS is a block storage device (disk).  The court also relied on Netlist's representation that the products are competitive because they both "attach to the same memory channel." Netlist equates the two devices simply because they use the same location and i/o channel; extending that logic would equate all devices that reside in PCI-e slots, which would be a similarly erroneous claim.

"It is important that the facts of the case are well understood; it should also be stressed that the court did not determine that Diablo uses Netlist trade secrets," stated Riccardo Badalone, CEO and Co-founder of Diablo Technologies. "We offer an innovative storage device that gives customers great performance advantages, but with this injunction, the court is putting our company and our customers at risk.  With this appeal, we expect to reverse this decision and get back to work." 



About Diablo Technologies
Founded in 2003, Diablo is at the forefront of developing breakthrough technologies to set the standard for next-generation enterprise computing. Diablo's Memory Channel Storage platform combines innovative software and hardware architectures with Non-Volatile Memory to introduce a new and disruptive generation of Solid State Storage for data-intensive applications. 

The Diablo executive leadership team has decades of experience in system architecture, chip-set design and software development at companies including IBM, Nortel Networks, Intel, Cisco, AMD, SEGA, ATI, Cadence Design Systems, Matrox Graphics, BroadTel Communications and ENQ Semiconductor.  

Website: http://www.diablo-technologies.com/

Largest IBM® Power Cloud partner expands Actifio-powered service offerings; cites stability, ease, and application recovery speed in doubling technology investment



LONDON – Today Blue Chip, an award winning provider of both cloud & on -premise infrastructure solutions and services, announced that strong customer demand for its next-generation business resiliency, business agility, and cloud mobility services has triggered a significant increase in their investments in Actifio's copy data virtualization platform. Blue Chip today uses Actifio's copy data virtualization platform to power multiple cloud service offerings, including:


  • Application Recovery Assurance - Business continuity in the cloud with testing automation
  • Innovative Application Vaulting - Bandwidth & storage efficient cloud data protection
  • Cloud On-Ramp Services - SLA-based data migration with zero production impact
  • Application Development In Cloud - Up-to-date virtual copies available in the cloud for accelerated dev/test


Blue Chip has grown organically over its nearly 30-year history to become the largest independent provider of IBM Support services. The company's Tier 3 and Tier 4 Design Data Centres in Freehold boast  a Power Usage Efficiency of just 1.1, enabling Blue Chip to deliver stable contracts insulated from rising power costs, what the company calls "Stability Through Green IT." Blue Chip has nearly 900 global clients and turnover of £36 million last year, with its managed service business growing at 40% annually. The company is dramatically increasing its customer base in back-up and ‘data management as a service' and is migrating all of its current datacentre customers onto Actifio.


"The cost of our incumbent's back-up bill was growing all the time, and you couldn't see an end to that growth" said Brian Meredith, Managing Director of Blue Chip. "With Actifio, all that changed. We could scale infinitely and only pay once, without any hidden surprises. This free-hold ownership has meant we have been able to upsell more and pass savings onto our customers - which is why we've chosen to nearly double our Actifio investment."


Actifio virtualises data as other technologies have virtualised compute and networking, decoupling the management of increasingly strategic enterprise data from enterprise infrastructure. The company's Virtual Data Pipeline™ (VDP) technology decouples data from infrastructure, enabling dramatic improvements in business resiliency, agility, and access to the cloud. Actifio replaces siloed data management applications with a radically simple, application-centric, SLA-driven approach that lets customers capture data from production applications, manage it more economically, and use it when and where they need to.


Blue Chip has used Actifio's VDP technology to vastly improve the ease, speed, and operational complexity of its data recovery services, creating the dual leverage of rising customer revenue and declining capital intensity. "Actifio provides a stable framework for all our back up and restoration requirements," said Mr. Meredith. "We're working towards a tapeless datacentre in the next 18 months and Actifio is playing a central role in this move alongside virtual tape libraries. We're constantly upselling and obtaining new customers and Actifio allows us to be at the cutting edge as we rollout new agile business services."


About Blue Chip
Founded in 1987, Blue Chip quickly established itself as a specialist in providing the highest quality of service and support of IBM® mid range systems.  Now with multiple locations in the UK, Europe and with a software development division based in Sri Lanka, Blue Chip is the largest maintainer of IBM® mid range systems outside of IBM® itself. 



About Actifio
Actifio delivers copy data virtualization to hundreds of global enterprise customers and service provider partners in more than 30 countries around the world. Our Virtual Data Pipeline™ technology decouples data from infrastructure, enabling dramatic improvements in business resiliency, agility, and access to the cloud. Actifio replaces siloed data management applications with a radically simple, application-centric, SLA-driven approach that lets customers capture data from production applications, manage it more economically, and use it when and where they need to. Actifio is headquartered just outside Boston, Massachusetts, and can be reached via the web (actifio.com), Twitter (@actifio), or email at info@actifio.com.