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Summer Journal

Volume 28, Issue 3

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Jon Seals

OKLAHOMA CITY – Not all of the damage from flooding takes place while your home or business is under water. Long after the flood waters have receded, mold and mildew can present serious and ongoing health issues.

Oklahomans impacted by the severe storms and flooding that took place between May 5 and June 4 should take steps to protect the health of their family or employees by treating or discarding mold- and mildew-infected items as soon as possible.

Health experts urge those who find mold to act fast. Cleaning mold quickly and properly is essential for a healthy home or work place, especially for people who suffer from allergies or asthma.

Mold and mildew can start growing within 24 hours after a flood, and can lurk throughout a home or business, from the attic and basement to crawl spaces and store rooms. The best defense is to clean, dry or discard moldy items. A top-to-bottom cleanup is your best defense, according to the experts.

Many materials are prone to developing mold if they remain damp or wet for too long. Start a post-flood cleanup by sorting all items exposed to floodwaters:

  • Wood and upholstered furniture and other porous materials can trap mold and may need to be discarded.
  • Carpeting presents a problem because drying it does not remove mold spores. Carpets with mold and mildew should be removed.
  • Glass, plastic and metal objects and other items made of hardened or nonporous materials can often be cleaned, disinfected and reused.

All flood-dampened surfaces should be cleaned, disinfected and dried as soon as possible. Follow these tips to ensure a safe and effective cleanup:

  • Open windows for ventilation and wear rubber gloves and eye protection when cleaning. Consider using a mask (rated N-95 or higher) if heavy concentrations of mold are present.
  • Use a non-ammonia soap or detergent to clean all areas and washable items that came in contact with floodwaters.
  • Mix 1.5 cups of household bleach in one gallon of water and thoroughly rinse and disinfect the area. Never mix bleach with ammonia, as the fumes are toxic.
  • Cleaned areas can take several days to dry thoroughly. The use of heat, fans and dehumidifiers can speed up the drying process.
  • Check all odors. Mold often hides in the walls or behind wall coverings. Find all mold sources and clean them properly.
  • Remove and discard all materials that can’t be cleaned like wallboard, fiberglass and other fibrous goods. Clean the wall studs where wallboard has been removed and allow the area to dry thoroughly before replacing the wallboard.

For other tips about post-flooding cleanup, visit www.fema.gov, www.oem.ok.gov, www.epa.gov, or www.cdc.gov.


Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status.  If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-FEMA (3362). For TTY call 800-462-7585.

The Oklahoma Department of Emergency Management (OEM) prepares for, responds to, recovers from and mitigates against emergencies and disasters. The department delivers services to Oklahoma cities, towns and counties through a network of more than 350 local emergency managers.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards. Follow us on Twitter at www.twitter.com/femaregion6 and the FEMA Blog at http://blog.fema.gov.

The SBA is the federal government’s primary source of money for the long-term rebuilding of disaster-damaged private property. SBA helps businesses of all sizes, private non-profit organizations, homeowners, and renters fund repairs or rebuilding efforts and cover the cost of replacing lost or disaster-damaged personal property. These disaster loans cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations. For more information, applicants may contact SBA’s Disaster Assistance Customer Service Center by calling (800) 659-2955, emailing disastercustomerservice@sba.gov, or visiting SBA’s website at www.sba.gov/disaster. Deaf and hard-of-hearing individuals may call (800) 877-8339.

Delegates at a major information security event have been warned that weaknesses in their supply chains could be undermining their companies’ defence against cybercrime.

Speaking at Infosecurity Europe 2015, which was held in London between June 2nd and 4th, Cert-UK director Chris Gibson drew attention to the number of recent data breaches that could be attributed to organisations’ partners rather than problems with their own systems, Computer Weekly reports.

Examples include North American retailer Target, which was attacked in November 2013 after network credentials were stolen from its air-conditioning vendor.

“Target may have been very good at information security, but there was a weakness in their supply chain and that is where they fell over,” Mr Gibson commented.

In March, a survey from Forrester Research showed that 63 per cent of organisations believe data loss and theft to be the most significant risks associated with their supply chain relationships.

By comparison, just 55 per cent worry that their business might be adversely affected by a partners’ inability to deliver a quality service in a timely manner.

Complex data recovery requires expertise. Speak to the data recovery industry pioneers at Kroll Ontrack for free advice to investigate options to recover from any data loss type, system or cause.

From:: http://www.krollontrack.co.uk/company/press-room/data-recovery-news/watch-your-supply-chain-for-cyber-risks,-firms-warned168.aspx

Thursday, 18 June 2015 00:00

Introducing modusGate 6.0

MONTREAL – Vircom launched today its newest anti-spam solution: modusGate 6.0. With its focus on email security, it presents a new real-time responsiveness using a live global grid that is capable of filtering and blocking all email-borne annoyances and threats including zero-day threats. The new modusGate 6.0 includes changes to its core filtering engine with technology that extensively scans content and reputation of source, increasing the catch-rate to almost 99.9%.


modusGate 6.0 uses a new artificial intelligence engine that works in real-time. It incorporates industry leading technology that studies and identifies possible advanced threat patterns even before they can be recognized by signature-based technologies, thereby addressing zero-day vulnerabilities.


"The speed of reaction to the dissemination of newer, more destructive malware was our primary focus in the development of modusGate 6.0" said Mike Petsalis, Vircom's CEO "We've brought together the industry's top talent to deliver an email security solution that works 24/7/365, and is optimally designed to identify existing and developing threats in real-time".


Vircom is beginning to roll out modusGate 6.0 today to all existing and new customers.

Establishing a multi-vendor, single-source provider for the Gulf Region


AACHEN, Germany – Aspera GmbH, the award-winning pioneer in providing enterprise-class Software Asset Management solutions, together with the Kuwaiti Technology & Business Consultancy SkillBase, have created a partnership to provide Software License Management to the Arabian Gulf region which will now benefit from a comprehensive multi-vendor solution from a single source.


The partnership between SkillBase and Aspera was signed in 2014; and over the last few months has rolled out to several key clients in the region by way of informative presentations and demonstrations. “In recent years, clients have increasingly expressed a need for a true multi-vendor solution that covers all software publishers,” comments Faisal Abdul Rahman, Managing Director of SkillBase.


SkillBase is a specialized technology and business consultancy founded in 2003, offering its customers consulting services to achieve their full potential by optimizing their performance. The SkillBase offices are located in the heart of Kuwait City - steps from the Kuwait Stock Exchange.


"I'm incredibly excited to be serving local clients," says Faisal. "Aspera software and services are unparalleled in the industry. Hundreds of enterprises worldwide rely on Aspera, including more than 35 Fortune Global 500 companies."


Founded in 2000, Aspera is a highly specialized provider of software asset management solutions, including its award-winning SmartTrack technology which reports deployed software and license entitlements with a single click and covers over 345,000 product use rights of the most relevant vendors, including: Microsoft, SAP, IBM, VMware and Adobe.

“Aspera continues to deliver proven results and innovation in the area of Advanced License Optimization. Our partnership with SkillBase will enable us to better serve clients in the gulf region and contribute to our rapid global growth." states Peter Kohlauf, Senior Sales Manager of Aspera Partner Operations.

BUFFALO, N.Y. – Buffalo Computer Graphics (BCG) was pleased to host a successful DisasterLAN (DLAN) training for Ride For Roswell staff at their Blasdell Headquarters Monday night.

Through a joint effort by Erie County and BCG, Ride For Roswell staff were given free access to DLAN during last year's Ride and the team plans to expand its use this year. The major new addition will be the use of GPS to track personnel. This will allow The Ride to give more accurate information to riders who are in need of bike repairs or other assistance, since they will know exactly how far away each team member is from the rider.

"Rider safety is our number one priority. With 12 routes spanning 400 miles, 14 jurisdictions, four counties and two countries, it would be impossible to host a safe Ride without an efficient and feasible plan. BCG and DLAN have given us the tools to implement that plan by providing a consistent standard database to operate in. Their involvement has elevated the level and speed of response during the event," said Tom Johnston, Ride For Roswell Operations Manager.

This training helped staff brush up on the software and learn more about the new GPS devices. It also gave them the opportunity to talk to DLAN developers and get their input on how to best utilize DLAN during The Ride.

"This training gave The Ride For Roswell volunteers the confidence to take a call quickly and then accurately create a ticket in DLAN so the Ride's first responders can react ASAP," said Brian Carrier, BCG's Training Coordinator for The Ride.

About The Ride For Roswell:

The 20th anniversary Ride For Roswell will be held June 26th & 27th. Throughout its history, The Ride has raised more than $30 million for cutting-edge cancer research and compassionate, innovative patient care programs at Roswell Park Cancer Institute.

HIGH WYCOMBE, UK – Retailers across the UK using the Star TSP100 series can now take advantage of its unique free of charge digital receipting service. Star’s established TSP100 customer base that includes Selfridges, Hamleys and McDonald’s has the opportunity to benefit from this market changing software that offers a low cost, fast route to providing the customer with a digital image of a print receipt and coupon using the Star App on their mobile. The service also provides the retailer with access to analytics, an in-store customer survey and device management tools.


With zero development required, AllReceipts™ is enabled within the Star TSP100 printer driver and works independently of a retailer’s POS software. Triggered by a traditional printed receipt, a digital copy of the receipt is sent to the AllReceipts App on the customer’s mobile with no email address required. Receipts can only be claimed once and are then deleted, while saved receipts can be viewed by date or by retailer.


Digital receipting eliminates the issues typically associated with email receipting including the time taken to record email addresses and the potential problem that these could be taken down incorrectly. The immediate advantage perceived by the customer is the choice to remain anonymous and yet still receive a digital image of the receipt and coupon when offered.


The Coupon Marketing and Text Trigger Tools, available free of charge with the TSP100, offer the automatic generation and printing of coupons based on pre-determined key product words. The facility to easily produce coupons that can be stored on the AllReceipts App on the customer’s mobile will greatly benefit retailers who will see increased coupon redemption levels, thanks to coupons and expiry dates being readily available for viewing by the customer.


AllReceipts offers the following reporting tools for the retailer:

  • The Device Management Tool provides real time status across the installed base of printers including different locations with refreshed error status notification on a comprehensive cloud based dashboard.
  • The AllReceipts App invites customers to respond to a suite of easily recognisable icons to acknowledge the quality of service received before claiming their latest receipt. All responses are sent to the survey dashboard for analysis, allowing retailers to assess how many customers have claimed receipts and their level of satisfaction at the service received. The link between the Device Management Tool and Survey tools will further allow retailers to drill down to the exact POS station involved and help highlight any staffing issues.

Star has recently extended its portfolio of desktop POS printers to offer a new ultra white range to aesthetically match an Apple, Android or Windows tablet. Retailers can now benefit from an ultra white cash drawer and TSP100 desktop printer, available on the Apple Store: www.apple.com, with AllReceipts software to create a stylish, cloud mPOS solution.


Annette Tarlton, Marketing Director, Star Micronics EMEA, states: “Star has used its considerable expertise in receipt printing to develop a cloud solution that responds to today’s rapidly changing retail environment. Designed to accompany the traditional printed receipt, AllReceipts offers retailers of all sizes an immediate free of charge, secure and easy route to digital receipting. Customers benefit from a flexible and reliable means of saving and viewing receipts and coupons on their mobile while retailers profit from a range of valuable cloud based reporting tools.”


Background Information on Star Micronics

Founded in 1947, Star Micronics is one of the world's largest printer manufacturers and has facilities for worldwide production, marketing and support. Employing over 1900 staff and achieving turnover in excess of £250 million, Star Micronics has developed a POS printer portfolio that spans thermal and dot matrix printers and mechanisms, designed for barcode, ticketing, receipts and labelling. Star's proven technology is also being utilised to develop reader/writer systems for visual/smart and magnetic stripe cards and to install print mechanisms in multimedia kiosk environments. The Star Micronics' range is available internationally via a distribution channel comprising distributors and dealers.

Enhancements offer clients increased clinical trial efficacy and seamless data-driven monitoring experience


LONDON — PAREXEL International Corporation (NASDAQ: PRXL), a leading global biopharmaceutical services provider, today launched next generation risk-based monitoring capabilities, expanding its Perceptive MyTrials® Data-Driven Monitoring (DDM) solution. Data-Driven Monitoring now further enables clients to perform cross-study analysis of quality, risk, and monitoring work effort by combining analytics, reporting and monitoring activity into a single cohesive solution. The enhancements increase a drug developer’s ability to demonstrate appropriate oversight and control of site-related risk, quality, and performance while simplifying monitoring governance and execution.


“Centralised monitoring methods are being encouraged by the U.S. Food and Drug Administration (FDA) and other regulatory bodies. By combining our DDM and monitoring solution, PAREXEL clients now have the ability to bridge real-time information gaps between centralised analysts and in-the-field monitoring teams, reducing risk, ensuring documentation, and increasing quality,” said Drew Garty, Senior Director, Product Management, PAREXEL.


The Perceptive MyTrials Data-Driven Monitoring solution uses a unique, algorithmic-based approach to clinical monitoring to determine risk and monitor workload, enabling flexible and scalable decision-making. Developed by PAREXEL Informatics, it is a key component of the Perceptive MyTrials platform, an integrated suite of applications for managing clinical trials.


“Our enhanced data-driven monitoring solution provides users with greater control over site risk and resourcing, building on PAREXEL’s long-standing track record of developing innovative technologies to continuously improve clinical processes,” said Xavier Flinois, President of PAREXEL Informatics. “These updates are the latest example of our continued commitment to make the drug development process more efficient for our clients.”


About PAREXEL International

PAREXEL International Corporation is a leading global biopharmaceutical services organisation, providing a broad range of expertise-based contract research, consulting, medical communications, and technology solutions and services to the worldwide pharmaceutical, biotechnology and medical device industries. Committed to providing solutions that expedite time-to-market and peak-market penetration, PAREXEL has developed significant expertise across the development and commercialisation continuum, from drug development and regulatory consulting to clinical pharmacology, clinical trials management, medical education and reimbursement. PAREXEL Informatics, Inc. provides advanced technology solutions, including medical imaging, to facilitate the clinical development process. Headquartered near Boston, Massachusetts, PAREXEL operates in 80 locations in 51 countries around the world, and had approximately 17,440 employees in the third quarter. For more information about PAREXEL International visit www.PAREXEL.com.

Masergy’s Innovative Solutions and Customer-Centric Approach Delivers Industry Best 66 NPS Rating

DALLAS – Masergy Communications Inc., a global leader in secure networking and cloud services, today announced that the company has achieved a record 66 Net Promoter Score (NPS®), far exceeding the B2B technology company NPS average of 23.  This year’s score of 66 puts Masergy in the company of leading brands such as Amazon and Apple.

Masergy’s passion for excellence and innovation enables it to deliver hybrid cloud networking, advanced managed security, and global cloud unified communications solutions that help customers become more agile and competitive in today’s global marketplace. 

Masergy uses the NPS survey to gain insights into how enterprises’ feel about every aspect of their engagement, from solution design and implementation to technical support and account management.  The NPS survey results are used to continuously improve the customer experience.

“Masergy's innovative technology and customized approach to customer service allows us to be agile in response to changing business needs," said Joe DeFelice, senior director of IT at Akamai Technologies, a leading cloud services and content delivery network provider.

Masergy takes a consultative approach to all customer engagements and has become a valued member of its customers’ IT departments.

"Masergy's customer service and support is excellent! Their network reliability is second to none and implementations are seamless. That's why they have become a trusted IT partner and not just a vendor," said Andy Garland, infrastructure manager at Creative Artists Agency, a leading entertainment and sports agency.

“Our innovative solutions and passionate employees allow us to consistently deliver a world-class client experience,” said Chris MacFarland, CEO, Masergy. “This year’s exceptional NPS result further validates our approach to customer engagement. We are gratified that our customers responded so positively.”

The Net Promoter Score was created by Bain and Company and Satmetrix as a management philosophy and business model. A positive NPS score is a strong predictor of customer satisfaction and future business growth.

About Masergy

Masergy owns and operates the largest independent global cloud networking platform and delivers fully-managed hybrid networks to enterprises. Masergy also provides advanced managed security and cloud unified communication solutions. Our patented technology, customizable solutions and unmatched customer experience are why a growing number of global enterprises rely on Masergy to deliver performance beyond expectations. Learn more about Masergy and follow us on our blog Transforming Enterprise IT, Twitter @Masergy, LinkedIn and Facebook.

Virtual Data Centre zones in Zurich and Geneva provide Swiss in-country resilience and business continuity for users of Interoute’s global networked cloud.


LONDON – Interoute, owner operator of Europe's largest cloud services platform, has today launched a new Interoute Virtual Data Centre (VDC) zone in Zurich. Interoute VDC is integrated into Interoute’s private network to form its global networked cloud. This fully automated platform gives customers free data transfer and the ability to fully control data location.


Interoute, one of the fastest growing cloud providers in Europe, is the first global cloud provider to offer two cloud computing sites in Switzerland. Businesses can use the new Zurich zone together with Interoute’s existing Geneva zone to build secure, in-country, dual-site resilience, as well as enjoy global reach to the 12 other zones available across Interoute’s cloud footprint.


The new Interoute Virtual Data Centre zone in Zurich has been built in response to customer demand for location sensitive cloud sites across Europe. Interoute is continuously expanding its Infrastructure-as-a-Service platform, now offering a total of 14 Virtual Data Centres across the world. Switzerland is the third European country where Interoute offers dual-site capability for its cloud platform, with paired locations already available in the UK (London – Slough) and Germany (Berlin – Frankfurt). Users can enjoy speeds as fast as 4 milliseconds for sending a data packet between the Zurich and Geneva zones and back. The global reach of Interoute’s cloud infrastructure extends from the west coast of the US, through a dense network of VDC zones covering the economic hubs of Europe, and stretching eastward to Asia.


Interoute VDC has an easy to use online interface or can be controlled via an extensive API functionality. Customers can select any of 14 zones for the storage of their data, giving them complete control of where their files and applications are hosted. Not only this, but data transfers between zones are free for Interoute VDC customers, making it extremely flexible and cost efficient to create multi-zone compute and data architectures, and to reach multiple markets across the globe.


Matthew Finnie, CTO of Interoute, comments: “Businesses operating in Switzerland and in Europe need fast and powerful cloud services and that requires local sites. As one of the fastest growing enterprise cloud services providers, we are building out our networked cloud which enables us to deliver fast and reliable services that are in close geographical proximity to our customers. We offer public, private and hybrid cloud on one automated networked cloud platform to deliver a lower latency, more flexible and cost effective user experience.”

Thursday, 18 June 2015 00:00

HealthPlanOne Doing Business as HPOne

Establishes New Corporate Name as Company Expands Products and Services
Connecticut Headquarters Moves to Trumbull Ahead of Further Hiring


TRUMBULL, Conn. – HealthPlanOne announced today that it has changed its name to HPOne, effective immediately, creating a structure that reflects the ongoing expansion of products and services to support the needs of its insurer and commercial clients. The company has also relocated to new corporate headquarters with plans to hire an additional 25 employees by year-end 2015.

HPOne will continue to use the HealthPlanOne brand for its consumer site (www.healthplanone.com) which helps consumers navigate the process of researching and enrolling in both Medicare and Individual and Family plan policies. Its Medicare member acquisition and retention services, and its private commercial healthcare exchange will operate under the HPOne corporate brand.

"Since our start in 2006, we have continued to expand our services to address the changing needs of health insurers and their members," said Bill Stapleton, founder and CEO of HPOne. "The new structure will help delineate our lines of business more clearly for each of the markets we serve allowing us to react more quickly to the needs of the insurance carrier market. This change will also support our expansion into the growing commercial exchange market that serves retirees transitioning to defined contribution models."

The company also announced that it has moved its corporate office to 35 Nutmeg Drive, Trumbull, Conn., as it prepares to increase staff to support the new corporate structure. More than 75 employees will occupy the new 12,000-square-foot office, leaving ample space for new staff to join HPOne as the company continues to execute on its five-year growth plans.

In addition to the relocation of its Connecticut headquarters, HPOne recently announced the election of two new members to its board – Leslie V. Norwalk, Esq., J.D., former acting director of the Centers for Medicare and Medicare Services (CMS) and Richard J. Fernandes, current director and former president of Affinion Group, a $1.2 billion loyalty and marketing services company based in Stamford, Conn.

For more information on HPOne, go to www.hpone.com or call 877-615-4257. To find out more about positions at HPOne, go to www.healthplanone.com/careers.