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Winter Journal

Volume 28, Issue 1

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Jon Seals

Tuesday, 10 March 2015 00:00

Global Cloud Xchange Connects to UAE-IX

Global Cloud Service Provider Turns to UAE-IX to Optimize  Middle East Network Performance


DUBAI,  United Arab Emirates – Global Cloud Xchange (GCX), a leading global data communications service provider with the world’s largest private subsea cable footprint plus terrestrial networks and managed services that comprise today’s cloud ecosystem, has signed as a new member of UAE-IX in Dubai. UAE-IX  is the first carrier-neutral Internet traffic exchange platform in the Middle East. GCX and UAE-IX signed the agreement this week at the Capacity Middle East conference at the Grand Hyatt Dubai in the United Arab Emirates (UAE).


Offering its high-performance Cloud X platform to enterprises around the world, GCX deploys complex cloud solutions that enable enterprise applications to perform at the highest levels. Operating a global system of subsea cables, MPLS/IP networks, data centers and Points of Presence (PoPs), GCX is focused on developing the critical infrastructure that powers Cloud X across the world and in regions that are growing particularly fast, including the Middle East.


“Our goal is to enable our customers to deploy top-notch cloud services in minutes, and on a global scale,” explains Chris Bayly, SVP of  Middle East & Africa (MEA), GCX. “To do this, we require sophisticated infrastructure that houses, processes and transports our customers’ mission-critical enterprise data safely and securely. By joining UAE-IX, we can further expand and interconnect with other networks in the Middle East, to leverage our capabilities and provide high-performance, low-latency connectivity across the 'Emerging Markets Corridor' spanning across Europe, the Middle East and Asia. We are pleased to expand our partnership with UAE-IX and look forward to being part of this fast-growing community.”


“GCX is enabling the global cloud on an infrastructure that is being challenged to deliver more and more every day,” states Harald A. Summa,  President, DE-CIX International AG. “By incorporating UAE-IX into the GCX network topology, the company benefits from the growing network of networks on the Dubai exchange, the decreased latency of sending data to its final destination and the increased network resilience and security.”  


Traffic at UAE-IX has more than tripled from 2012 to 2015. The number of customers on the exchange has also grown by more than 50 percent in a year, as local carriers, ISPs and hosting providers continue to connect more efficiently to key international networks.

UAE-IX is fully managed by DE-CIX and serves both customers from the region and global players. For more information about UAE-IX, please visit www.uae-ix.net.

LONDON, UK – Ness Software Engineering Services (SES), a leading provider of software product engineering services, has today announced it has joined the techUK Cloud & Mobile Council. techUK represents the companies and technologies that are defining today the world that we will live in tomorrow.


Ness SES has become a member of the techUK Cloud & Mobile Council, which is driving the vision for the UK to be a leader in the development and use of digital technology, for the benefit of the UK economy and its citizens. Created at the end of 2014, the Council provides strategic direction for exploring the opportunities and challenges presented by Cloud & Mobile services, which will ultimately help businesses in the UK grow in the digital economy.


Paul Lombardo, CEO at Ness SES commented, “Cloud and mobile are foundation technologies underpinning the acceleration of the digital economy. We are delighted to contribute our many years of expertise and experience in this area to help the UK business community seize the opportunities and avoid the pitfalls. The Cloud & Mobile Council provides an ideal platform for stakeholders to collaborate.”


Sue Daley, Head of Programme for Big Data, Cloud & Mobile at techUK said, “Our members clearly identified cloud and mobile services as a key area for growth, resulting in the newly established Cloud & Mobile Council. We’re delighted that Ness SES will be participating, as we aim to unlock opportunities and identify risks in this maturing market.”

With more than 850 existing members, techUK represents the companies that are defining the future of economic growth, digital health and social care, government, education, financial services, cloud and mobile – and much more. Along with its members, techUK helps UK businesses: expand market opportunities, improve operating performance, make more informed decisions, and build stronger relationships with potential customers, partners and suppliers.

Global travel operator Thomas Cook Group plc has selected 4C Strategies as its technology provider for enterprise risk management. The £8.5 billion turnover business will use 4C’s Exonaut™ Risk and Incident Manager (RIM) tool to support its approach to managing risk over the next five years.

“We are thrilled to be working with this FTSE 250 company, and look forward to embedding Exonaut™ RIM so that it can support Thomas Cook in its ongoing journey to place customers at the heart of everything it does. This successful contract award demonstrates 4C’s increasing profile in the Governance Risk and Compliance (GRC) space. With clients of this calibre, we believe that the tool will continue to develop over the coming years in line with industry best practice.” says 4C Partner Dr Aarti Anhal.

Exonaut™ RIM is a user-friendly enterprise risk management tool, which allows any organisation to manage all forms of risk, whether environmental, strategic, financial, reputational or operational, using a common methodology in accordance with ISO 31000. It provides users with the ability to identify, manage and visualise risks in real-time, enabling senior management to prioritise limited time, resource and investment to where it is most required in the organisation.

“As part of Thomas Cook’s commitment to our customers, people and shareholders we recognise the importance of putting robust systems and processes in place to support our ability to manage the unexpected.” says Sofya Linderman, Thomas Cook Group Head of Risk. “With 27, 000 employees and operations in 17 countries, we needed a risk management solution that would be easy to use and which applies to all of our business operations, with demonstrable return on investment. 4C presented us with a compelling end-to-end solution that we will roll out Group-wide over the coming months”.

If you would like more information about how Exonaut™ RIM can support your business, please contact Daisy Balding at daisy.balding@4cstrategies.com or on 020 7808 7990.

About 4C Strategies

4C Strategies is a leading international provider of risk management solutions. We provide our public and private sector clients with the skills, tools and End to End solutions they require to "Build, Verify & Track" their Readiness capabilities across the risk, business continuity and crisis management spectrum.




About Thomas Cook Group plc

Thomas Cook Group plc is one of the world's leading leisure travel groups with sales of over £9 billion and more than 20 million customers in the year ended 30 September 2013. Thomas Cook is supported by 27,000 employees and operates from 17 countries; it is number one or two in all its core markets. Thomas Cook Group plc’s shares are listed on the London Stock Exchange (TCG).

German firewall specialist gateprotect reveals new Next Generation Firewall with specialized protection for SCADA controllers in the energy sector at CeBIT 2015



HAMBURG – gateprotect, a Rohde & Schwarz company, and Germany's leading provider of advanced network firewalls, announced unique new protections for SCADA networks used in the energy generation sector.


gateprotect Network Protector 5.2 is the only Next Generation Firewall in the world that supports special features for the specialized SCADA protocols used in the energy sector, such as IEC 60870-5-104. Network Protector 5.2 also includes a new Forensic Traffic Capture function and outbound file type control, providing system managers with a completely new level of protection for energy infrastructure control networks.


“gateprotect’s new Network Protector Next Generation Firewall allows energy infrastructure providers to implement complete control over both application type and individual command types passed by applications towards SCADA controllers,“ said John May, gateprotect CEO. “This unique functionality enormously increases the security of SCADA-based energy control systems, and also adheres to expected new Critical Infrastructure Protection regulations currently being drafted in major energy markets such as Germany.”


In addition to detailed whitelist control of application and command types, gateprotect's Network Protector 5.2 Next Generation Firewall now also offers Forensic Traffic Capture. Forensic Traffic Capture allows network administrators to capture specific network traffic like IEC 60870-5-104. These records support the detailed analysis of network traffic and thereby the manual and specific adaptation and improvement of the set of rules for the protection against attacks.


The new Network Protector 5.2 firewall also delivers new outbound protections, ensuring that sensitive documents or data cannot leak to the outside-world. Specific document types, such as PDFs containing secure internal information for example, can be blocked before they leave the internal firewall perimeter created by the gateprotect Next Generation solution.


“We see the new Network Protector firewall offering a strong last line of defense for existing control networks. Network Protector 5.2 is a best-of-breed Next Generation Firewall, designed and assembled in Germany with one of the world’s fastest single pass deep packet inspection engines,” said gateprotect CTO Christoph Becker. “This means there is no throughput or performance penalty in adding a last line of defense. It is really an ideal solution for SCADA energy control networks with application-specific traffic.”

Legacy SCADA energy control networks are under increasing attack, with hundreds of new attacks being detected every day. Tests at several energy companies have shown that generic firewalls leave the SCADA protocols used in energy supply largely unprotected. But with gateprotect Network Protector acting as a last line of defense, located inside the existing generic firewall perimeter, system managers can now intercept any remaining SCADA-specific threats before they can cause disruption or damage to critical infrastructure assets.


At CeBIT 2015, gateprotect will foreground critical infrastructure protection as a trade fair topic, together with the value added distributor sysob. 16 - 20th March, the security experts inform about security concepts to protect SCADA systems at the heise Security Plaza, hall 6, booth B16 and in lectures. A short explanatory movie is already showing the unique features and operation of the new Network Protector 5.2.

Download this press release under: http://www.gateprotect.com


About gateprotect

gateprotect GmbH has been a leading, globally acting manufacturer of IT security solutions in the area of network security for over ten years. The solutions, which are developed in Germany, comprise firewalls with all state-of-the-art UTM functionalities for small and medium-sized companies, Managed Security Systems for larger enterprises as well as VPN client systems for the interconnection of branch offices and home offices. All gateprotect UTM firewalls are equipped with innovative security features and the patented eGUI® technology. Thanks to the unique visual display of the network, even complex security systems are extremely easy to operate.


For larger companies, gateprotect GmbH offers the gateprotect NP series, a next generation firewall that stands for highest information security even in critical infrastructures thanks to the innovative technology of full positive validation, combined with application whitelisting in a single-pass engine.


The gateprotect solutions comply with the highest international standards. The major part of the solutions have been certified in accordance with “Common Criteria Evaluation Assurance Level 4+ (EAL 4+)” by the Federal Office for Information Security (BSI) and have been honored with several international awards. Since 2010 gateprotect has furthermore been listed in the renowned “Gartner Magic Quadrant” for UTM firewall appliances.

gateprotect is a company of the Rohde & Schwarz Group. The electronics group Rohde & Schwarz is a leading solution provider in the fields of test and measurement, broadcasting, radiomonitoring and radiolocation as well as secure communications.

NAKIVO Backup & Replication v5.5 provides the ability to instantly recover Microsoft Active Directory objects and containers directly from compressed and deduplicated VMware VM backups.


CAMPBELL, Calif.  — NAKIVO Inc., the fastest-growing virtualization and cloud backup software company for VMware environments, has released NAKIVO Backup & Replication v5.5 today. The new version provides the ability to instantly recover Microsoft Active Directory objects and containers (such as entire domains or user groups) directly from compressed and deduplicated VMware VM backups, without recovering an entire VM first. More details and free trial download are available at www.nakivo.com/en/VMware-Backup-Free-Trial.htm.

Tweet This: NAKIVO released v5.5 with Object Recovery for Microsoft Active Directory.

The object recovery process is simple and straightforward: after specifying a VM backup and a recovery point, NAKIVO Backup & Replication automatically locates the Active Directory database in the VM backup and - within a few seconds - displays the contents of the database right in the product’s Web UI. From this point, the product provides the ability to browse and search the database, view object attributes, and recover Active Directory objects and containers.

"We are excited to release the new v5.5, which further improves object recovery capabilities of NAKIVO Backup & Replication,” said Bruce Talley, CEO and co-founder of NAKIVO. “The instant object recovery for Microsoft Active Directory feature enables VMware administrators to recover data faster while also reducing downtime.”

Named one of the top 10 coolest storage startups of 2014 by CRN, NAKIVO is delivering a new way to protect VMware environments more reliably, efficiently, and cost effectively. NAKIVO Backup & Replication is VMware-certified, purely agentless, and can be deployed on both Linux and Windows. Featuring a simple and intuitive Web UI, the product can back up and replicate VMware VMs onsite, offsite, and to private/public clouds. NAKIVO Backup & Replication supports live applications and databases, instantly recovers VMs, files, and application objects directly from compressed and de-duplicated VM backups, speeds up data transfer with network acceleration, and reduces data size with global deduplication and compression.


  • Overview:
  • Datasheet:
  • Backup to Cloud:
  • Success Stories:
  • Trial Download:


Headquartered in Silicon Valley, NAKIVO is a privately-held software company that has been profitable since founding in 2012. With more than 5,000 customers - including many Fortune 1,000 companies - and over 700 channel partners across 72 countries worldwide, NAKIVO develops and markets a line of next generation data protection products for clouds and VMware virtualized environments. NAKIVO provides a fast, reliable, and affordable VM backup and replication solution for enabling SMBs and enterprises to protect and recover VM data onsite, offsite, and to the cloud. NAKIVO has also enabled over 50 hosting, managed, and cloud services providers to create and offer VM Backup-as-a-Service, Replication-as-a-Service, and DR-as-a-Service to their customers. NAKIVO was the first virtualization backup specialist to offer SMBs cloud backup to public clouds such as Amazon and multi-tenancy to cloud service providers and enterprise customers. For more information, please visit www.nakivo.com.

Follow us on Twitter: @NAKIVO

Connect on Facebook: www.facebook.com/NakivoInc

Join us on LinkedIn: www.linkedin.com/company/nakivo

Interoute becomes Check Point's first Partner platform to deliver its market-leading virtual security gateways in the cloud


LONDON – Interoute, owner operator of Europe's largest cloud service platform, has today announced the availability of the Check Point Security Gateway Virtual Edition (VE) on the Interoute CloudStore. Applications available on the Interoute CloudStore have been tested and approved to run on Interoute Virtual Data Centre (VDC), the global networked cloud infrastructure with locations across Europe, North America and Asia.


Check Point VE gateways protect dynamic virtualized environments and external networks, such as private and public clouds, from internal and external threats by securing virtual machines and applications with extensive security using the full range of Check Point's award-winning Software Blade Architecture. With Check Point VE gateways available on the growing Interoute CloudStore appliance marketplace, organisations can leverage Check Point's multi-layer security protection on demand in an easy and flexible way.


Interoute VDC can be scaled much faster than traditional physical platforms and has the flexibility to be provisioned as either a private, public or hybrid cloud. This complements the advanced capabilities of Check Point VE gateways and gives companies the ability to provision and control computing and storage infrastructure on demand, using Pay-as-You-Go or committed payment models. Interoute VDC customers and partners can also select the specific zone they want their data to be hosted and stored in, which can help companies needing to comply with stringent data protection regulations.


Eran Orzel, Head of Check Point Business Centre and Global MSP program said, "Organisations from SMBs to large enterprises are moving to managed security services to handle growth in the rate and complexity of attacks and to make their IT budgets go further. Together with Interoute, we can now provide an advanced security infrastructure with a flexible cloud-based business model, designed to meet the needs of our joint customers. We see this as a great partnership to provide organisations with an easy and flexible way to deploy security services from the cloud."

William Morrish, Cloud Sales and Marketing Director, Interoute, commented, "We are very excited to offer Check Point's Security Gateway VE on our global cloud platform. We're continuing to grow our portfolio of applications on the Interoute CloudStore, complementing the global Interoute Virtual Data Centre platform with the best available applications for building flexible and scalable cloud architectures."

FARNBOROUGH – ADAM Continuity, business and data continuity solution provider, joins Datum Datacentres' growing list of clients seeking high security high availability co-location. Recent significant growth in ADAM's range of fully managed IT and Cloud solutions called for an additional cloud-connected data centre to fully support their new services.


ADAM Continuity specialise in providing recovery solutions to ensure Business Continuity. Offering a range of IT Disaster Recovery, Business Continuity, Replication and Backup solutions, including consultancy, Ship To Site, Mobile Recovery and Office Recovery Suites, ADAM employ their extensive knowledge and experience to protect their clients' business.


Since its inception in 1994, ADAM has built a renowned reputation, across all industries, of unwavering reliance, flexibility and dependability delivering rapid, reliable and repeatable Business Recovery to an ever-increasing client base. Recent significant growth in their range of fully managed IT and Cloud solutions called for an additional cloud-connected data centre to fully support their new services.


Nigel Hoggart, Business Development at ADAM explains: "Increasing demand for our Cloud Backup & Recovery, Replication for Recovery and NetApp Replication solutions, all of which move the responsibility for recovery from the client to us as service provider, has led to our development of a range of fully managed IT Services. In order to best support these new solutions, we required an additional data centre that would deliver a secure environment and a highly resilient infrastructure."


"During negotiations with Datum, we were not only impressed by the facility, we also recognised that we had found a partner who would work with us as we build on these solutions. Datum's FRN offers us enhanced security and resilience in both communications and power in an environmentally efficient facility in a great location."


"Datum not only delivers what our clients' businesses demand but also provides us with the capacity and stability to support our future growth."


Ronan McCurtin, Managing Director of ADAM Continuity adds: "ADAM chooses its partners with care which is why the growth we are experiencing in Fully Managed IT Services is based on our established relationships with class leading solution providers such as NetApp, Seagate, Veeam and Capital Continuity. Good partnerships are based on the strength of the working relationship that is established."


"Some of the key reasons that ADAM Continuity chose to contract with Datum was that we found Datum to be flexible, supportive and easy to deal with. Such attributes are not that easy to find but are key to a successful, long term partnership."


Datum's leading edge facility located on the government-grade secure Cody Technology Park offers ADAM and their clients the additional peace of mind of an SLA based on 100% uptime.


Being carrier and cloud neutral the facility provides choice and flexibility of connectivity, while the Datum Cloud Hub ecosystem enables co-located organisations to directly connect to providers and cloud platforms for hybrid IT.


Matt McCluney, Account Director at Datum, concludes: "Datum is delighted to be working with ADAM to support their business now and into the future. Their approach in delivering an excellent client experience combined with proven expertise mirrors our focus on client business outcomes and we are proud to have them as a client."


About ADAM Continuity
ADAM Continuity is a leading provider of business and data continuity solutions to organisations in the UK and Europe. The company has been providing services since 1994 and works with a range of clients in both the public and private sectors. Part of Centerprise International a £60m group of companies ADAM Continuity has seen its market share increase steadily over the last few years.

For more information on ADAM, visit: www.adam.co.uk/about.html

New Level of Network Visibility Offered Through the Cloud

DALLAS – Masergy Communications Inc., a global leader in managed networking and cloud services, today announced the general availability of advanced threat management capabilities for its managed cloud firewall service Intelligent Internet Management (IIM).  The new sensor technology is fully integrated with Masergy’s Unified Enterprise Security (UES) managed security service and provides customers with added protection against advanced cybersecurity threats. 

The innovative, software-based sensor technology is directly embedded within the company’s Software Defined Network (SDN) Platform and works seamlessly with its cloud firewall service.

Most packet monitoring technologies work inside of corporate firewalls, but Masergy’s cloud firewall sensor technology is uniquely able to inspect network traffic on Masergy’s global cloud network at the point of entry and exit.

Masergy’s UES system architecture uses patented machine learning and big data analytics to identify advanced threats throughout customers’ networks, both on premise and in the cloud.

“The cloud-based sensor comes in response to our customers’ request for simplified but in-depth network security features,” said Tim Naramore, CTO, Masergy.  “The result is a fully managed security solution, delivered through the cloud for cost-effective threat protection.”


About Masergy

Masergy owns and operates the largest independent global cloud networking platform for enterprises. Our managed solutions help businesses compete in the global marketplace with real-time analytics, unified communications as a service, security as a service and software defined network control. Masergy's patented technology, customizable solutions and unmatched customer experience are why a growing number of global enterprises rely on Masergy to deliver performance beyond expectations. For more information about Masergy visit www.masergy.com or follow us on Twitter@Masergy, BlogLinkedIn and Facebook.

Collaborative Service Management Application Will Improve Flexibility And Performance While Reducing Operating Costs


LONDON – Aylesbury Vale District Council (AVDC), which serves over 174,000 people across north Buckinghamshire, has deployed Hornbill Service Manager, an innovative collaborative service management application, to support the council’s move to modernise ITSM operations and use new working practices to simplify and optimise IT service delivery. The 100% Cloud based service provides full service management capabilities that allow AVDC to significantly reduce infrastructure and maintenance costs to support its staff. Deploying in the Cloud, meant that the service was up and running and AVDC staff were benefitting from Service Manager’s capabilities within days.


“Our switch to Hornbill Service Manager gives us the ability to modernise our IT service Management operations and adopt a fresh approach that blends the most effective principles from traditional best-practice, with innovative collaborative technologies,” said Adam Haylock, IT Service Delivery Manager at Aylesbury Vale District Council. “With Hornbill Service Manager we can enhance the capabilities of our previous, on-premise Hornbill solution, while improving flexibility and reducing the costs and complexity of on-site infrastructure, management and software upgrades. Removing the need for servers, SQL licenses and backup costs has already made the project cost-neutral and we will see further savings in staff time as the project continues.”


In April 2012, AVDC began plans to move from multiple offices in the district to a single location on the outskirts of Aylesbury town centre. At the same time, it planned a complete refresh of its IT strategy and environment; moving to a more flexible, lower-cost cloud-based infrastructure allowing workers to access services from any location. The council was one of the first in the country to move to Amazon Web Services, and is dedicated to only procuring cloud-based IT services, such as Microsoft Office 365.


AVDC had used Hornbill’s Supportworks on-premise ITSM solution since 2008. When it decided to change to a cloud-based ITSM tool as part of its IT refresh, the tendering process identified Hornbill Service Manager as the best possible replacement, offering the perfect combination of innovative capabilities and industry best practice. Innovations like progressive capture help us secure the right data on customer issues during call creation, and its business process capabilities ensure correct procedures are followed The Service Desk team can now work collaboratively and secure expert help and assistance within the organisation to provide faster resolution to issues. The entire migration from Supportworks to Hornbill Service Manager was implemented by AVDC Project Manager Kirsten Shaw, in just 30 days. Hornbill provides their “Switch-On” service free of charge which includes configuring SSO, Importing user, customer and asset data, creating some business process and reports and dashboards, all delivered quickly and effortlessly. Being able to deliver on this demonstrates the ease of implementation as well as the simplicity of deployment of the solution.


“If there was a better product we would have considered it, but Hornbill Service Manager was already the complete package,” continued Adam Haylock. “It has already offered clear benefits in ease of use, functionality and cost, with more to come. We are hoping to make greater use of the collaborative features of the underlying Hornbill platform and open up use to end-user customers as well as the service team.”


About Hornbill

Hornbill is a technology innovator in business applications and collaboration technology. It develops and markets the Hornbill Platform and Business Applications that help organisations of any size provide applications and productivity tools to their workers. Hornbill’s unique ‘human Touch’ approach to IT service management has benefitted customers at thousands of commercial and government sites worldwide.

Hornbill was founded in 1995, and has a head office in London. It also supports the RSPB (Royal Society for the Protection of Birds) as a corporate member in its campaign to save the hornbill species in its native habitat.

For more information please visit www.hornbill.com

Free Monitoring of Amazon EC2 Instances At Your Finger Tips
  • Monitors and manages EC2 instances (zone-wise)
  • Monitors performance metrics and alarms graphically
  • Monitors EBS volume details
  • Download EC2 Manager http://bit.ly/1ENVwim.


LONDONManageEngine, the real-time IT management company, today launched EC2 Manager. Available immediately, the free Android app allows IT admins in SMBs and large enterprises to monitor the health and performance of EC2 instances remotely. EC2 Manager is available for download at http://bit.ly/1ENVwim.


The mobile app enables admins to perform the EC2 management tasks on the go. They can also monitor the performance of EC2 cloud instances on Amazon and receive alerts on the health of EC2 resources.


The EC2 Manager dashboard displays the monitored instances by region, enabling the admin to drill down to an instance quickly. The EC2 instance dashboard provides a snapshot of its status and health. Information on CPU utilisation, network I/O, and disk read/write performance helps admins easily assess the EC2 instance performance from the comfort of their workstations. Admins can also view the details of EBS volumes including its capacity and state.


"Proactive management is key to ensuring good health and performance of any resource on a network,” said Vidya Vasu, head of the ManageEngine community and free tools. “When it comes to managing EC2 instances, admins will find instant access to alarms quite handy. Threshold-based alarms usually give admins time to turn things around. Being equipped with a mobile utility cuts down the turn around time because the admin is able to act on the fault immediately"


ManageEngine also has a free desktop tool for EC2 management that monitors unlimited EC2 instances and can be downloaded at http://bit.ly/1A9avPW. The mobile app provides the additional advantage of allowing admins to manage the remote instances even when they are on the move.


About ManageEngine Free Tools

ManageEngine tools monitor the health, availability and performance of the physical and virtual devices, services, system resources, and cloud instances for free. The ManageEngine suite comprises more than 50 free IT management tools that admins rely on for day-to-day system and network management. A complement to the free editions of ManageEngine applications, the company’s free tools suite is a collection of light-weight, C-based network management tools that startups and other financially constrained organisations can rely on to manage their IT. For more information, please visit http://www.manageengine.com/free-tools.html.


About ManageEngine

ManageEngine delivers the real-time IT management tools that empower an IT team to meet an organisation's need for real-time services and support. Worldwide, many established and emerging enterprises - including more than 60 percent of the Fortune 500 - rely on ManageEngine products to ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corporation with offices worldwide, including the United States, India, Japan and China. For more information, please visit http://buzz.manageengine.com/; follow the company blog at http://blogs.manageengine.com/, on Facebook at http://www.facebook.com/ManageEngine and on Twitter at @ManageEngine.