Spring World 2015

Conference & Exhibit

Attend The #1 BC/DR Event!

Winter Journal

Volume 28, Issue 1

Full Contents Now Available!

Jon Seals

One Marketplace Delivers Cost-Effective Access and Greater Network Opportunities to NCTC Members

  • Global Capacity has partnered with the National Cable Television Cooperative (NCTC) to bring competitive network solutions to 950+ NCTC members and affiliates
  • One Marketplace integrates into NCTC’s Bandwidth Broker Desk Program, enabling cable operators to secure better broadband access and connectivity, extend service reach and overcome regulatory restrictions
  • "Our partnership with NCTC opens up new business and revenue opportunities for rural cable and video operators across the US," says Ben Edmond, Chief Revenue Officer for Global Capacity

CHICAGO, Ill. – Global Capacity, the leading network connectivity company, and National Cable Television Cooperative, Inc. (NCTC), a cooperative of independent cable operators, today announce a new master service agreement that allows NCTC members and affiliates to expand network service coverage throughout North America.  Leveraging its One Marketplace, Global Capacity enables the efficient, cost-effective pricing and procurement of network connectivity for NCTC and its over 950-member cooperative.

NCTC is a not-for-profit corporation that provides member cable companies access to programming networks and industry-leading technology organizations and products.  One Marketplace enables the efficient pricing, ordering and provisioning of connectivity services leveraging a unique API that integrates into NCTC’s Bandwidth Broker Desk Program.  The Bandwidth Broker Desk Program was launched to enable the cooperative to secure better broadband access and connectivity, and overcome expanding geographic demands, regulatory restrictions and new service requirements.  The One Marketplace platform provides NCTC with ubiquitous network solutions by way of competitive quotes in a matter of seconds, while simultaneously providing transparency into pricing and visibility into available capacity across multiple networks and geographies.

“Network reach and automated pricing coupled with highly competitive rates make Global Capacity’s One Marketplace an invaluable competitive advantage for our members,” says Corey McCarthy, NCTC CFO & SVP of Business Development.  “We are glad to have them as part of the Bandwidth Broker Desk Program we offer our members.”

Global Capacity’s One Marketplace eliminates the complexity and inefficiency of buying network connectivity by combining an interconnected, aggregated network with a Cloud application that automates the procurement of network services.  One Marketplace streamlines service delivery and ensures the best client experience by providing customers with a single interface through which to design, price and fulfill multi-network, multi-geography requirements, as well as a single SLA, contract and point of contact.

“Demand for expanded geographic coverage and over-the-top business applications is creating a need for greater service provider partnering,” says Ben Edmond, Chief Revenue Officer for Global Capacity.  “Our partnership with NCTC opens up new business and revenue opportunities for rural cable and video operators across the US.”

Global Capacity will be exhibiting at The Independent Show sponsored by NCTC and ACA.  To meet with Global Capacity at The Independent Show in Kansas City, MO, July 27-30, visit http://info.globalcapacity.com/schedule-a-meeting.

To learn more about Global Capacity and its award-winning One Marketplace platform, visit www.globalcapacity.com/one-marketplace.

SALEM, NHOn Call International, a leading provider of customized corporate travel assistance programs, today announced the acquisition of Rescue Nurse International (RNI), a leading provider of commercial nurse escorts headquartered in Denver, Colorado.  Following years of close collaboration between the two companies, the acquisition is expected to enhance patient care and streamline service delivery. 

“Having benefitted from RNI’s exceptional delivery of medical escort services to our members for years, we decided to integrate their team with ours to further strengthen our services,” said Michael J. Kelly, CEO, On Call International. 


RNI is accredited by the Commission on Accreditation of Medical Transport Systems (CAMTS), which sets thehighest standards for patient care and safety in the commercial airline medical transport market. Combine that with On Call’s nearly twenty years of experience providing life-saving emergency assistance, and clients can expect to benefit from increased in-house expertise. 


Kelly went on to say that acquiring RNI helps better position On Call to respond to their clients’ unique travel risk management needs. “Each and every one of our clients has different objectives, and expanding our horizons only enhances our flexibility and responsiveness. We are excited to begin this new phase with RNI and continue providing our valued customers with the best travel assistance possible.”

Added Gaby Bartusiak, founder, Rescue Nurse International,We are delighted to join such a well-recognized organization within the travel assistance industry. After years of working closely with On Call, this acquisition was the next logical step for our two companies.”

About Rescue Nurse International

Founded in 2008 and based in Denver, Colorado, Rescue Nurse International (RNI) is a worldwide medical transport company focused solely on the repatriation of patients travelling on commercial airlines.  RNI provides 24-hour basic and advance care for patients requiring evacuation and/or repatriation for non-critical, stabilized medical conditions. From bedside to bedside, RNI can coordinate every aspect of medical transport including but not limited to: flights with routing options, ground transportation, discharge and readmission coordination, hotels and meals, oxygen and medical equipment, MEDIF clearance and 24/7 medical direction. 

About On Call International
When traveling, every problem is unique–a medical crisis, a common accident, even a missed flight. But every solution starts with customized corporate care that ensures employees are safe and protected. That’s why for nearly 20 years, On Call International has provided fully-customized travel assistance plans protecting millions of travelers, their families, and the companies they work for. For more information visit: www.oncallinternational.com, Follow us onTwitterand LinkedIn. Like us on Facebook, and visit the On Call blog.

If your wife is a researcher in medical entomology, you’ll often hear odd tidbits related to mosquito-borne diseases. For instance, did you know how cute malaria parasites can look under a microscope? I didn’t either, until I met Cassandra Urquhart. (Some other things I’ve heard described as “cute” since then include, but are not limited to: cockroaches, nematodes, spiders, earwigs, and male mosquitoes.) She’s fascinated by her own work with La Crosse virus, excited by new papers on dengue fever, and interested in how many of the mosquitoes she’s collected at sites around Knox County, Tennessee will test positive for West Nile virus. In her spare time, she reads books on the history of yellow fever and Chagas disease for fun. Don’t get me wrong—she cares about the human toll of such diseases. But as a scientist, she’s usually more curious than alarmed about them. However, when it comes to chikungunya virus, my cheerfully bug-obsessed wife gets far more serious—and so do many entomologists. So why is chikungunya different?

Chikungunya virus seems, at first, to have a lot in common with dengue virus, another mosquito-borne pathogen. Both cause extremely painful diseases—chikungunya’s name comes from a Makonde word meaning “that which bends up,” referring to the contortions sufferers put themselves through due to intense joint pain. Dengue’s nickname is breakbone fever. Both viruses are primarily transmitted by the Aedes aegypti mosquito, and both have been moving slowly closer to the United States over the past decades, with local cases of dengue fever already found in Florida and Texas.

Last week the Centers for Disease Control and Prevention announced the first locally acquired cases of chikungunya in the United States. A woman in Miami-Dade County and a man in Palm Beach County, neither of whom had left the country recently, both came down with the dreaded disease.



For the past few years one of the BSI committees has been working to develop a guidance standard that can be used by organisations to better direct, inform and support their Organizations and positively impact on its resilience.
The Standard known as “BS 65000:2014 Guidance on organizational resilience” has challenged the author group and been through extensive revisions before finally getting to the Public comments stage. 
The Draft for Public Comment (DPC) is open and your feedback is invited (closes on the 31st July 2014).
This process is part of the formal development of any new standard and allows wider review and consideration of the standard across industry and other stakeholder providing a final chance to update or address issues ahead of final publication.  
Initial review of the comments made will made undertaken in August with the resolution process being completed in September. Although dependent on the feedback and subsequent approval of the standard publication is expected towards the end of the 2014.
Members of the Continuity Forum Organizational Resilience Working Group can make submissions directly to us or choose to use the BSI Public Review system that can be found at:     

There is a view that senior members of organisations are the ones who are the strategists, the shapers of the future and those who are responsible for the developments in industry and professions who form the direction of various sectors.  They may well be; but in continuity, security, crisis and emergency management – they probably aren’t.  The conflation of seniority in an organisation with the assumption that there is associated strategic capability is common, but where hierarchies are populated at the top end by those who have got there by a combination of luck, ruthlessness, ‘dead man’s shoes’, or any other combination of assumed capability, the reality is different.

In the world of ‘resilience’ (and for today I am combining those specialisms mentioned above – amongst others – under that term), strategies should be driven – but often aren’t -  not by senior managers and directors, but by those who are able to think, consider and plan for the future.  Resilience is necessarily reactive to what has happened previously and in essence is about trying to reduce the impacts of future recurrence.  And to consider the wisdom of strategists we can look at any number of examples from recent years and think about why those with authority and power, kudos and seniority can’t strategise their way out of a paper bag.



No-one likes to feel that they have no control. It’s demoralising to think that someone or something else directs and influences your destiny, your future and everything involved in it.  Of course, you can help yourself by learning to be assertive or adopting a particular approach to life that allows you to regain some of the control that we all risk losing in life today. However, there are many variables that influence the way our lives turn out; and to me it makes sense to reduce those variables as much as we are able.

It does seem strange that so many of us leave it quite late in life to understand that we need to take control and determine our future; that there are some aspects of life that we can affect on our own initiative and with determination.  I meet a lot of people who, for example, have ‘never had the time’ to study the subject that their job involves, or who say ‘I’ve realised that I need a qualification’, when both knowledge about their business and evidence about that knowledge are both key elements of development and progression.  Without them, there are gaps in capability that you cannot fill – and they are therefore filled by someone or something else – and if that happens to you, you do not have control over either your, or your organisation’s future.



MONTGOMERY, Ala. – The backbreaking work accomplished by volunteers in Alabama  following the April 28 through May 5 severe storms, tornadoes, straight-line winds and flooding seems to have occurred out of the clear blue sky.

  • More than 25 Amish men traveled 70 miles to help a Madison County farmer clean up debris and help fix her home. They asked for nothing in return except a hot meal.
  • Nearly 100 volunteers showed up over a recent weekend to cut and remove 25,000 cubic yards of debris in Bessemer. But that’s just a drop in the bucket – one month after the disaster, volunteers had removed nearly 80,000 cubic yards of debris. All these volunteer’s wanted was a “thank you.”
  • In Coxey, Samaritan’s Purse, a Christian service and relief organization, brought in 471 volunteers who put in 5,900 hours in just three weeks. Also there, a local church was transformed into a storm relief center and overflowed with donations of clothes, food, personal hygiene items, cleaning supplies, and pet and baby items for survivors. The look on survivors’ faces was ample payment for these workers.

Every year and in every disaster, volunteers fill an often overlooked role and seemingly arrive and leave the scene at just the right time. A further look will reveal a network of agencies choreographing volunteer groups with seamless precision to fill the gaps that the federal government cannot. They are called Long Term Recovery Committees or LTRC.

Charles “Larry” Buckner serves as a Federal Emergency Management Agency volunteer agency liaison in Alabama to help coordinate these efforts and provide advice. He also reviews benefit requests to make sure there is no duplication.

“As far as we know, there is $4.2 million in unmet needs in home repair in all nine designated counties in this disaster,” Buckner said. “Of these counties, seven have set up Long Term Recovery Committees, some of which had just barely shut down because of the tornadoes from 2011.”

The two remaining counties have not had LTRCs in the past but are now forming them.

While FEMA and the state can and have helped survivors, neither the federal nor state governments are empowered by law to make disaster survivors whole, that is, to fully replace all that is lost.

LTRCs pick up where FEMA leaves off. Their goal is to identify and meet as many reasonable needs as possible.

These committees are the boots on the ground determining what unmet needs exist. They, in turn, work with state Voluntary Organizations Active in Disasters and other groups to attain what is needed, whether it is cash, workers or donated materials.  

The committees are everywhere across the country, Buckner said. The concept has been in existence for more than 18 years.

These committees are made up from a variety of organizations – church denominations, local charities, community foundations and some independent groups, such as nondenominational “mega churches.” The one feature they all share is a calling to help serve those in need.

“United Way is providing case workers in some counties and may act as the fiduciary, the American Red Cross may provide case workers as does the Salvation Army,” he added.

In Alabama, Buckner said the LTRC committees are working with Serve Alabama, part of the governor’s office, and has applied for a grant to be used to hire case workers.

“With the grant, they can hire 12 case workers for 18 months,” he said. “It asks for just shy of $1 million.” If approved, the grant will come from FEMA, he added.

The case workers meet with survivors and assess their unmet needs. They take into account what FEMA provided, but FEMA grants are capped at $32,400 per household. Anything beyond that amount is where the LTRC committees can assist.

The case worker will make a recommendation to a group of three to five committee members “in such a way that the board sees the facts but may never know who that individual is,” he explained.

“That is done to prevent favoritism or being passed over based on who the survivor is,” he said. “Then, the group gives a thumb’s up or down to entirely or partially meet the unmet need. You won’t see them replacing a swimming pool, but they may replace house siding and decide to paint it as well.”

While this is going on, other members of the LTRC are working to recruit volunteer organizations such as Habitat for Humanity, the Mennonites and others to come in and repair or rebuild homes. Still others are securing grants large enough to meet most, if not all, of the unmet needs.

“The dollars can go into the millions,” he said.

And any excess funding all goes to meet the needs of the survivors.

“If there is a surplus, they use the money to replace furniture, appliances and other things that will help people get back on their feet.

 “They want to provide people with safe, sanitary and functional homes,” Buckner said. “In some areas of the country they are not as successful. But they are here because the southern culture dictates that communities take care of their own.”

While no state is ruled out of the possibility of experiencing an earthquake, 42 states have a “reasonable chance” of having damaging ground shaking from an earthquake, according to recently updated information from the U.S. Geological Survey (USGS). The agency’s research also determined that 16 states — those that have experienced a magnitude 6.0 earthquake or larger — have a “relatively high likelihood” of having a damaging quake in the future.

The updated U.S. National Seismic Hazard Maps were released July 17 to reflect current understanding of where future earthquakes will occur. The data reflected what researchers have known: The earthquake hazard is highest on the West Coast, intermountain West and in regions of the Central and Eastern U.S., including near New Madrid, Mo., and Charleston, S.C. “While these overarching conclusions of the national-level hazard are similar to those of the previous maps released in 2008, details and estimates differ for many cities and states,” reported the USGS. “Several areas have been identified as being capable of having the potential for larger and more powerful earthquakes than previously thought due to more data and updated earthquake models.”

“What we’re doing is trying to forecast future shaking based on past behavior,” said Chuck Mueller, a research geophysicist with the USGS.



Congratulations! We’d Like You to Implement a Business Continuity Program in our Organization

Picking up the pieces and starting a business continuity program takes finding a BC mentor to a whole new level

We last spoke about finding one or several subject matter experts to help you understand a bit more about business continuity, disaster recovery and crisis management in your organization. Your inquisitiveness and understanding in these areas has brought you to the attention of management and perhaps positions you to be the best candidate to continue / restart BCP efforts. You’ve become a business continuity planner!

While simple interest doesn’t necessarily get you promoted, maybe your experience in Information Technology, business operations, Audit / EDP Audit or facility management qualifies you earn the confidence needed to support your BCP efforts.



DENVER, Colo. — Peak® (formerly PeakColo), an enterprise-class IaaS Cloud provider for channel partners, announces that it has been presented with the prestigious Provider of Infrastructure as a Service of the Year by The Business Intelligence Group’s Stratus Award, an inaugural industry award competition based out of Philadelphia, PA. The award comes on the heels of a successful, cloud platform success story with DirectBuy, a customer of Peak’s cloud through Peak partner, Komodo Cloud, LLC .  With a 100% channel-focused distribution model, Peak enables service providers such as Komodo to white label and/or resell Peak’s cloud and offer their own robust cloud practice to end-users.

With cloud services Powered by Peak, channel partners and resellers can rapidly enter the cloud marketplace under their own brand without capital expenditure, enjoying a faster route to profitability. Peak’s cloud nodes are located in Type II SSAE 16 and SOC 2 compliant data centers in eight geographies across the United States and in Europe.This service is not only recognized, but celebrated by the 2014 Stratus Awards, who identify companies innovating in the cloud and providing services that are truly differentiated in today’s market. Past awards for Peak include Talkin’ Cloud Top 100 Service Providers of 2013; Compuware’s Top 25 Service Providers of 2013; #13 on CRN’s Top 20 Service Providers within 2014’s Data Center 100; as well as Service Provider of the Year by NetApp 2012 and VMWare 2012.

“The Cloud is clearly revolutionizing how we use technology and communicate,” comments Dawn Fordyce, managing director of the Business Intelligence Group. “With more than 60% of businesses now utilizing the Cloud for performing IT-related operations, the organizations our volunteer expert judges select are helping to accelerate the development and adoption of cloud-based services.”

“We are proud to be one of the successful companies honored with a 2014 Stratus Award,” says Luke Norris, Founder and Chief Executive Officer of Peak. “Here at Peak we pride ourselves on our exceptional service and our unique channel-centric partnerships. This string of successes will only enable us to reach even higher as cloud platform leaders.”

Peak delivers reliable, on-demand cloud computing backed by N+1 cloud architecture and 100% service level agreements. With cloud nodes available in 8 unique geographies, Peak helps channel partners onboard their clients directly to the cloud quickly and seamlessly.

To read the full press release issued by The Business Intelligence Group click here.

To read the full press release about DirectBuy choosing Peak’s cloud click here.

For more information on how to leverage the cloud for your company, please visit www.poweredbypeak.com