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Spring Journal

Volume 29, Issue 2

Full Contents Now Available!

Jon Seals

HIGH WYCOMBE, UK – Star Micronics announces the launch of the TSP143III WLAN, the latest addition to its renowned TSP100 futurePRNT™ Series, to provide simple yet effective wireless communication for retail and hospitality. Star’s established TSP100 Series is used by retailers and restaurateurs globally from major department stores and fast food restaurants to pop up shops and cafés.


This latest addition to the TSP100 Series offers a range of features including a print speed of 250mm/second, a guillotine auto cutter (MCBF 2 million cuts) as well as thin paper capability providing benefits for the environment and reduced operating costs for the retailer. The cost-effective solution includes the convenience of an internal power supply along with a vertical mount kit in the box.


Offering compatibility with all major operating systems including Android, iOS, Linux, Mac OS and Windows as well as easy pairing given the provision of a simple WPS connection, this printer offers high functionality and simple wireless setup. Retailers can also take advantage of the futurePRNT software tools available with the entire TSP100 series and, in particular, the setup tool that provides simple web based configuration from any operating system and native setup utilities for iOS and Android.


The TSP143III WLAN also features Star’s new digital receipting service AllReceipts™ that offers retailers a free of charge, fast route to providing the customer with a digital copy of a print receipt as well as access to analytics, an in-store customer survey and device management tools. With zero development required, AllReceipts is enabled within the Star TSP100 printer driver and works independently of a retailer’s POS software. Triggered by a traditional printed receipt, a digital copy of the receipt is sent to the AllReceipts App on the customer’s mobile with no email address required. Receipts can only be claimed once and are then deleted, while saved receipts can be viewed by date or by retailer.


Digital receipting eliminates the issues typically associated with email receipting including the time taken to record email addresses and the potential problem that these could be taken down incorrectly. The immediate advantage perceived by the customer is the choice to remain anonymous and yet still receive a digital image of the receipt and coupon when offered.


Enhancing the AllReceipts service, the Engage NOW feature allows the retailer to provide links to promotions, discounts, coupons, etc on the Engage NOW landing page. Customers using the AllReceipts App can simply tap on the retailer’s logo from the list of receipts on their smartphone and be directed to a URL that the retailer specifies. Engage NOW is secure and easily customizable, providing a highly personal customer connection.


Receipt Flip is the latest addition to this service providing the first two-sided colour digital receipt option. This feature enables retailers to take advantage of the back side of digital receipts, as they can on printed receipts, to display terms and conditions, store policies, promotions, marketing material, etc.


Annette Tarlton, Marketing Director, Star Micronics EMEA, states: “Star is continually enhancing its portfolio to provide retail and hospitality with feature-rich, cost-effective POS and mPOS solutions. The new TSP143III WLAN enhances Star’s successful TSP100 futurePRNT™ series with a solution that offers effective wireless communication for traditional POS as well as today’s evolving mPOS environment.”


Background Information on Star Micronics

Founded in 1947, Star Micronics is one of the world's largest printer manufacturers and has facilities for worldwide production, marketing and support. Employing over 1900 staff and achieving turnover in excess of £250 million, Star Micronics has developed a POS printer portfolio that spans thermal and dot matrix printers and mechanisms, designed for barcode, ticketing, receipts and labelling. Star's proven technology is also being utilised to develop reader/writer systems for visual/smart and magnetic stripe cards and to install print mechanisms in multimedia kiosk environments. The Star Micronics' range is available internationally via a distribution channel comprising distributors and dealers.

LDeX Group adds Cogent Communications to its list of connectivity providers at LDeX2

LONDON –LDeX Group has today announced that Cogent Communications is to become the latest connectivity provider to launch a point of presence (PoP) at its second carrier neutral datacentre facility, LDeX2, in Trafford Park, Greater Manchester.


As one of the world’s largest Internet Service Providers, Cogent delivers high quality Internet access, Ethernet transport, and colocation services to Enterprise and NetCentric customers. Cogent complements LDeX’s existing list of tier 1 carriers and ISPs which already have PoPs in LDeX2 offering customers access to connectivity providers over diverse fibre paths.


Commenting on the news, Rob Garbutt, LDeX Group CEO, said: “This point of presence will enable LDeX2 as a 3MVA datacentre facility to be connected to over 2125 on-net locations giving clients in the region a sizable scope for network reach while at the same time further increasing Cogent’s datacentre footprint in the United Kingdom. Attracting ISPs such as Cogent to the new site aligns with our strategic plans to be the best connected datacentre operator in the UK”.

He added: “This further enhances our relationship with Cogent which already provides top tier connectivity services to customers at LDeX1, our London based colocation facility.”


About LDeX Group

LDeX Group is an independent national datacentre and colocation operator providing best in class colocation, network connectivity and satellite services to an array of customers across the globe.

The company owns, operates and manages its facilities, providing Manchester and London colocation, Backup-as-a-Service and network services to a range of industry sectors to protect the availability of data, applications, ecommerce and online presence.

For further information, please visit the website: www.ldexgroup.co.uk

PragmaRisk (http://www.pragmarisk.fr/), a French risk management consultancy, uses Palisade’s risk and decision analysis software, the DecisionTools Suite to help identify the contingency funds potentially required to mitigate identified risk for construction projects.


Contingency recommendation and monitoring accounts for the many uncertainties when planning budgets in order to determine the amount of contingency fund that should be added to the original budget, or to check whether what has been allowed to date is enough. PragmaRisk performs integrated cost and schedule quantitative risk assessment (QRA) using @RISK (part of the DecisionTools Suite) throughout the life of a project, which can run over several years.

For most projects, PragmaRisk models the risks related to the budget and schedule overrunning, taking this integrated approach because cost and time are interdependent, and result in the most indirect costs.


Running a Cost and Schedule Integrated QRA using @RISK, PragmaRisk typically first identifies the probability of meeting the estimated budget if there is no contingency fund. This will depend on how the budget has been calculated, with factors such as estimator practices, company culture and the aggressiveness of assumptions influencing the figure.


The amount of contingency selected for the project will depend on its risk profile, but also on the contractor’s ’risk appetite’. Using a Monte Carlo approach does not predict what will actually happen, but it applies reasoning under conditions of risk and uncertainty so that these two key aspects to be distinguished.

The main uncertainties and risks affecting the budget of the project are then outlined. This allows mitigating action to be taken to reduce risks where possible. It also provides a complementary view to the usual ‘Top Risks’ identified by qualitative risk analysis. This increased coherence between qualitative and quantitative risk management provides a wider view of the project and related risks.


In some circumstances, for example if time or the resources available are limited, or for projects undertaken by small to medium sized companies, Monte Carlo risk analysis is usually not feasible because no dedicated resource or risk manager is available. In these instances, PragmaRisk uses Palisade’s StatTools (another component of the DecisionTools Suite) to analyse the historical data for portfolio projects and produce typical overruns / contingency consumption curves in line with a project’s specific risk profile.


Qualitative risk management uses a scoring mechanism to profile projects based on key risk drivers. These include the country where it is to be carried out and the context in which the client operates there, contractual and financial terms, complexity and technology challenges, the basis of the estimate / proposal preparation (for example, whether the contractor has had enough time to research constituent costs), the aggressiveness of cost and schedule assumptions, execution plan sourcing and subcontracting constraints.


The completed risk profile highlights areas on which to focus and the risks to be mitigated.


Bruno Berroyer, the founder of PragmaRisk, is an experienced risk manager. He has used other Monte Carlo software, but prefers @RISK. He explains: “Overall, Palisade’s DecisionTools is exactly that – a ‘toolbox’ that enables advanced risk analysis. Widely used around the world, Palisade’s software is well-maintained and supported, which means we can introduce risk analysis to our clients who have never undertaken QRA, or have had poor experiences in the past. Even for clients that use ERPs (enterprise resource planning software) rather than Excel, Palisade Custom Development can also deliver.”


About Palisade

Palisade Corporation (http://www.palisade.com/) is a software developer and solution provider that produces decision support tools for professionals in many industry sectors. The company was founded in 1984, and at present more than 400,000 people use Palisade’s software in fields that range from finance to oil and mineral exploration, real estate to heavy manufacturing and pharmaceuticals to aerospace. Its software is used by more than 90 percent of Fortune Global 500 companies. Sample clients include Royal Dutch Shell, Petrobras, Procter & Gamble, PEMEX, China Minmetals, Mitsubishi, Merck, Unilever, Allianz, Total, Raytheon and BHP Billiton, as well as top business schools around the world.

Planning is fundamental for our national preparedness. We use planning to engage the whole community in the development of executable strategic, operational, and tactical approaches to meet defined objectives. The National Planning System provides a unified approach and common terminology to plan for all-threats and hazards and across all mission areas of Prevention, Protection, Mitigation, Response, and Recovery. In addition, a shared understanding of the types and levels of planning will enable the whole community to think through potential crises, determine capability requirements and address the collective risk identified during the risk assessment process.

This document contains an overview of the National Planning System and includes:

  • The Planning Architecture, which describes the strategic, operational, and tactical levels of planning and planning integration; and
  • The Planning Process, which describes the steps necessary to develop a comprehensive plan, from forming a team to implementing the plan.

The current homeland security environment is complex and involves an increasing number and type of partners who must work together to meet preparedness objectives. The National Planning System enables a consistent approach to planning across multiple organizations, facilitating better collaboration, situational awareness, and unity of effort while remaining flexible and adaptable to changing conditions. The architecture and process contained in the National Planning System integrates elements of the entire National Preparedness System.

The whole community – individuals and families, including those with access and functional needs; businesses and nonprofits; schools; media; and all levels of government – is encouraged to participate in the planning process.

To learn more about the National Planning System, please visit http://www.fema.gov/national-preparedness">http://www.fema.gov/national-preparedness.

Summit focused on how communities can implement recommendations outlined in report of The President's Task Force on 21st Century Policing
WASHINGTON – What does it take to restore trust in public institutions? According to a new report from the International City/County Management Association (ICMA) and the Major Cities Chiefs Association (MCCA) on the future of local government, police, and community relations, conditions such as consistency, fairness, and procedural justice are essential to building foundations of trust and legitimacy. Important themes captured in the report include:
  • No single community entity has all the answers, and none has sufficient resources to effect comprehensive change. All of the community's available resources need to be brought to bear in a coordinated effort.
  • Success starts with reaching out to all segments of the community, giving voice to the underserved, listening, and building and maintaining collaborative relationships among all organizations that can contribute to making a stronger community.
  • Certain must-have conditions—i.e., openly acknowledging existing community trust and equity issues; recognizing racial, generational, gender, language, and other biases; and giving a voice to all stakeholders—are requisite to establishing trust between law enforcement and the community.
  • Workforce diversity, race relations, and serving the underrepresented are issues that must be tackled head on. Mental health and homelessness are two important social conditions that need to be addressed by the entire community, not just by police, whose expertise and resources are not designed to serve these groups or address these issues.
  • Assuming a strategic and genuine effort to improve police policies and practices and interactions with the public, an equally strong communications and branding initiative must be put in place simultaneously to shift the public's negative perception of police. Sometimes, however, it's the laws and policies that are behind the times and need to change.
  • Comprehensive police training is just as important as smart recruiting.
The "2015 Strategy Summit on Future Local Government, Police, and Community Relations," which is the source of the information contained in the report, included representatives from police departments, public interest groups (including the National Civic League and the National League of Cities as convening partners), and local governments throughout the U.S.
Robert J. O'Neill, Jr., executive director of ICMA, observed during the summit that "Rebuilding trust in community institutions will require a larger range of stakeholders to take part in ongoing, constructive conversations." O'Neill challenged the group to help develop new approaches to the issues identified in the President's task force report and suggest ways to widely communicate examples of approaches that are working.
ICMA President and Daly City, California, City Manager Patricia Martel noted that the local government manager's job is to "help police and policy makers convene community conversations [because] in the end, if people don't trust the police, they also don't trust local government or elected officials." That means, Martel emphasized, "we're in it together."
To read the entire Strategy Summit report, click here. To access an audio recording and transcript of a related telephonic media event on this topic titled "Police, the Community, and the Local Government Manager," click here.
About ICMA
ICMA, the International City/County Management Association, advances professional local government worldwide. The organization's mission is to create excellence in local governance by developing and fostering professional management to build sustainable communities that improve people's lives.
CONTACT: Michele Frisby, director of public information, ICMA, mfrisby@icma.org; 202-962-3658
Thursday, 04 February 2016 00:00

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NORTH AMERICA ISO 22301-LA Seattle, WA, USA 22-26 February
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EUROPE ISO 22301-LI Brussels, Belgium 15-19 February
ISO 28000-LI Amsterdam, Netherlands 15-19 February
ISO 22301-LI Frankfurt, Germany 07-11 March
ISO 27002-LM Istanbul, Turkey 28 March - 01 April
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ISO 27001-LI Johannesburg, South Africa 11-15 April


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Your current BCI or DRII certification can get you a 40% discount on our ISO 22301 Lead Implementer Certification Training.

To obtain the 40% discount, simply enter promotional code BCICERT40 or DRIICERT40 when you register. This offer is valid until 30 June 2016 and is applicable to all ISO 22301 Lead Implementer training sessions appearing on our schedule.

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Raises the Question: Where Will the Next Great Urban Earthquake Strike?

NEW YORK, N.Y. – There is no exact science to predicting when the next earthquake will strike.

But Bob Yeats, a retired emeritus professor of geology at Oregon State University is using his geological background to sound the alarm about where the next significant seismic threat could happen so that we can protect our vulnerable cities before it’s too late.

In his new book, Earthquake Time Bombs, now available in hardcover from Cambridge University Press ($29.99), Yeats reveals the world’s most dangerous earthquake hotspots, the communities at risk, and how we can mitigate the effects of future disasters.

Catastrophic earthquake forecasting isn’t an exact science but earthquake expert Yeats has previous experience when it comes to the timely and prescient prediction of significant seismic threats.

In a media interview in January 2010, he sounded the alarm on Port-au-Prince, Haiti, as an ‘earthquake time bomb’, a region at critical risk of major seismic activity. One week later, a catastrophic magnitude-7 earthquake struck the city, leaving over 100,000 dead and triggering a humanitarian crisis.

No one could have predicted the exact timing of the Haiti earthquake, but by analyzing its proximity to an active fault and its earthquake history, Yeats was able to point out the severity of the threat to Port-au-Prince.

Earthquake Time Bombs: Kabul, Afghanistan / Tehran, Iran / Damascus & Aleppo, both Syria / Beirut, Lebanon / Jerusalem, Israel /Istanbul, Turkey / Caracas, Venezuela / Guantánamo, Cuba / Dhaka, Bangladesh / Chandigarh, India /Islamabad‐Rawalpindi, Pakistan / Nairobi, Kenya / Yangon, Mandalay & Naypyidaw, all Burma (Myanmar) /Los Angeles & San Francisco & Seattle, United States / Tokyo, Japan / Athens, Greece / Christchurch, New Zealand / L’Aquila, Italy.

He examines these seismic threats in the context of recent cultural history, including economic development, national politics, and international conflicts and he draws comparisons between the capacity of first‐world and developing‐world countries to prepare for the inevitable.

The killer combinations of mass migration to megacities coupled with poor building standards is explored, while descriptions of emerging seismic resilience plans from some cities around the world provide a more hopeful picture.

Earthquake Time Bombs is essential reading for politicians, policymakers, infrastructure and emergency planners, scientists, the media, and anyone living in the real or metaphorical shadow of an earthquake.

Praise for Earthquake Time Bombs
“Yeats provides the proverbial wake‐up call for earthquake‐prone major cities around the world. History, politics, economics, and seismology are interwoven to demonstrate the unique challenges each city faces, as well as the lessons to be shared with the others.”
-Mark Benthien, Southern California Earthquake Center

Yeats’ book, Earthquake Time Bombs is available in hardcover ($29.99 US) from Cambridge University Press. 361 pages. The book contains 61 black & white illustrations. [ISBN: 9781107085244].

About the Author
Robert Yeats is a Fellow of the American Association for the Advancement of Science and the Geological Society of America. He is a senior consultant and partner in Earth Consultants International, an international firm focusing on earthquake hazards, and also an Emeritus Professor at Oregon State University, where an endowed professorship has been named in his honor. He has decades of experience in earthquake geology worldwide, including acting as chair of an active fault working group of the International Lithosphere Program for several years and writing four previous books: Geology of Earthquakes (with Kerry Sieh and Clarence R. Allen), Living with Earthquakes in California, Living with Earthquakes in the Pacific Northwest, and Active Faults of the World.

About Cambridge University Press
Cambridge University Press dates from 1534 and is part of the University of Cambridge. We further the University's mission by disseminating knowledge in the pursuit of education, learning and research at the highest international levels of excellence. Playing a leading role in today's global marketplace, we have over 50 offices around the globe, and we distribute our products to nearly every country in the world. We publish titles written by authors in over 100 different countries.

For further information, please visit: www.cambridge.org

  • Total Cost of Ownership for enterprise mobility is 103% more than commonly expected, and overall, costs British businesses £13.2 billion per annum
  • On average £352 per device annually could be saved – or £3.7 billion for British businesses overall
  • 1 in 5 UK enterprises report suffering a mobile security breach in the last 12 months

LONDON – Wandera, the leader in mobile data security and management for enterprises, today revealed true Total Cost of Ownership (TCO) of mobile devices for UK enterprises. In a survey of 500 UK IT decision makers with material control over their companies’ mobility, average enterprise mobile TCO was confirmed as £1,272 per device per annum.


The survey found that the TCO is comprised of carrier charges (36%), bill shock (14%), hardware (21%), IT resource (10%), additional services (8%) and security (11%).


The survey also revealed that the largest companies had a 35% higher mobile device TCO than small companies*. This was largely caused by their greater spend on management platforms such as EMM, customer app building – but also their greater propensity to suffer bill shock.


Bill shock – additional unexpected charges for exceeding carrier plans or roaming charges etc – accounted for 14% of the average TCO, but for the largest companies, it reached an average of £279 per device per annum.


“For years, most enterprises have considered TCO to be simply made up of the cost of the device plus the carrier charges,” comments Eldar Tuvey, CEO of Wandera. “But this is frankly a naive view. In fact, the ‘real’ TCO is twice as much as commonly expected. In the UK, approximately £644 per device of annual costs for services, security and IT are not being taken into account when calculating the TCO of enterprise mobility.”


While the TCO is higher than most businesses think, there is good news. 58% of the TCO is ‘controllable’, in the sense that the costs can be reduced through improved mobile data management, policy setting and security threat prevention. Indeed, in Wandera’s experience, using these measures typically removes about 28% of the total TCO altogether. With approximately 10.4 million corporate liable devices in the UK**, a potential saving of up to £3.7 billion is available annually for British businesses.


“Enterprise mobility is now ubiquitous. The use of devices by UK businesses is no longer a case of whether or not to use them, but how best to manage and secure them,” says Tuvey. “As the number of enterprise devices grows, so will the associated costs and risks. Visibility, education, security best practice and effective data cost management are the only ways to defend against your mobility budget leaking away,” concluded Tuvey.


The survey also showed that 18% of respondents reported suffering at least one security breach via a mobile device in the last 12 months, with an average ‘clean-up cost’ of £167,000. The greatest proportion of those companies who suffered a breach (20%) reported that remedying the damage caused by these breaches had cost their companies between £25,000 to £100,000 over the last 12 months. A further 10% reported remediation expenses of more than £500,000.

According to the survey, the cost of remedying a security breach is on average more than three times the amount being spent on prevention. The average spend on mobile security software per device per annum stood at £32, compared to an average £104 to ‘clean up’ the breach.


The survey was undertaken with independent market research partner, Redshift Research, and is available via this link: Uncovering the True Costs of Enterprise Mobility – A study into the total cost of ownership


* ’Largest’ companies had 5,000 employees or more, ‘small’ companies had 100 employees or less

** Wandera research, 2016

Aspect, the leading provider of ETRM and CTRM software solutions in the cloud, and the only company to offer flexible hosting solutions through any cloud including in-house, Aspect or third parties such as Google, Amazon or Microsoft, is proud to have CMAS join its Aspect Partner Network (APP). CMAS is a specialized Advisory and Consulting firm servicing the commodities market with business process optimization and tools to sustain clear decisions, controls and profitability.


CMAS signs as a strategic partner and offers Aspect the ability to leverage its 17+ years of past experience in the business, and its respected team of veterans with deep knowledge and expertise in commodity trading and vendor technology as former heads of trading, operations, financials, compliance and other executive management. CMAS team members bring along a high level of credibility throughout Europe, Asia-Pacific, Middle-East, Africa and the Americas and this will only fuel Aspect’s growth further through this partnership. Aspect solutions fit in as a recommendation especially around bulk physical trading and related controls. This in addition enables CMAS to be a strong Implementation partner.


This partnership allows small to mid-size companies access to a complete risk management software solution, offering the most compelling and comprehensive Commodity Trading and Risk Management (CTRM) solution to the energy trading, commodity trading and risk management space.


“CMAS with this partnership further strengthens its value offering to its clients via Aspect implementations utilizing best of breed solutions and furnishing risk metrics for effective trading, sourcing, and hedging of commodities. Together we are geared for delivering a competitive advantage in decision making to our customers in the current challenging markets,” stated Tarun Bhattacharya, Founder and Managing Partner of CMAS.


Aspect Vice President of Customer Services Chetna Bhatia, who runs the APP explained, "CMAS is a terrific partner for us. Their industry knowledge and reputation are tops in the business, with expertise at every level in the organization, they’re a Who’s Who in commodity trading.”


The APP program opens the door to more sales partners of all sizes and in all regions who are now able to offer their services and cost savings to companies taking on AspectCTRM, the fastest growing trade and risk solution. Aspect has added several partners this year bringing a strong pipeline of prospects, as well as a strong team of implementation and consulting services globally.


Visit http://www.aspectenterprise.com/partners/ for more information about APP and how to become a partner.


About CMAS

CMAS (www.cmasplus.com) is a global Advisory and Consulting firm that delivers a think tank approach created by the business for the business. We strive to increase transparency, inspection and adaptation to dynamic market movements. Our proven performance is sharpened by 17+ years of hands-on experience in delivering technology and professional services to organizations transforming their business processes and enhance their ability to execute on timely and successful decisions involving Market, Operational, Credit and Regulatory risks. With our experience across multiple commodity classes and various Consumer Products we leverage best practices across the value chain and deliver at lower costs.

Acquisition of REALM Communications Group, Inc. brings US market entry and new business opportunities
WETZIKON, Milpitas – Swiss Cabling specialist R&M today announced the acquisition of REALM Communications Group. Inc., a North American fiber optic specialist based in Milpitas, California. Founded in 1987, REALM is a leader in developing and supplying advanced fiber management products for DC, wireless antenna systems, enterprise networks and the Silicon Valley’s OEMs.
“The acquisition of REALM offers R&M access to the world’s most important network cabling market, allowing us to serve customers on each continent with high-end network solutions for the LAN, DC and Public Network markets” says Michel Riva, CEO of R&M. “We are very excited about the new growth opportunities with this geographical expansion. REALM is not only providing us with complementary technology but will also give us access to high end-customers in the strongly growing North American Data Center market”.
REALM is well known for customer-specific, high-quality cabling solutions in the local markets. In many ways, the innovative and high-quality cabling solutions from REALM and R&M are complimentary and offer an extended solutions portfolio for the customers.
John Russell, Founder of REALM, said “Over the last 28 years, we have built excellent customer relationships through our expertise in fiber-optic technology and our ability to react swiftly to customer needs. We are thrilled to become a part of R&M's global organization. Together we can accelerate our growth and take the company to the next level."
For further information, please visit www.rdm.com  
Realm is a premier manufacturer and distributor of fiber optic cable management solutions for data centers and wireless communication networks. Silicon Valley-based Company develops and supplies advanced fiber optic products for leading cloud service providers, DC companies as well as many other businesses, including municipalities, airports, utilities, OEMs and universities. The company was founded by John Russell.
About R&M
Reichle & De-Massari AG (R&M) develops and produces passive cabling solutions for communication networks. R&M has gained a reputation as a market leader in the production of high-quality copper and optical waveguides. The company has its own sales organizations in more than 30 countries. Approximately 70% of R&M's turnover is generated overseas. In 2014, turnover amounted to CHF 212 million. Over 5% of turnover generated is invested in research and development each year. R&M is ranked among the 500 leading companies in Switzerland and currently employs 900 people across the globe. The company is wholly owned by Martin and Peter Reichle and is managed as an independent family business. Further information can be found at www.rdm.com.