The steady drip of data breaches on the news and in consumers' lives isn't doing anything to build confidence in the state of today's business environment. At the heart of the matter: data privacy, or perhaps more accurately, the lack of it.
A new report from PwC, "10 Minutes on Data Privacy," points out that privacy is evolving beyond a risk and regulatory issue. Winning consumer trust is essential, and privacy polices directly correlate with brand image. How businesses manage data privacy and communicate with customers says everything about public perceptions of trust.
According to the report, 89 percent of consumers surveyed said they avoid doing business with companies they believe do not protect their privacy online, and 85 percent of investors said boards should be involved in overseeing the risk of compromising customer data.
This week I want to examine in more detail the good news coming out of the 2014 Annual Report on the State of Disaster Recovery Preparedness from the Disaster Recovery Preparedness Council . Based on hundreds of responses from organizations worldwide, the Annual Report provides several insights into the best practices of companies that are better prepared to recover from outages or disasters.
You can download the report for free at http://drbenchmark.org/
I want to examine why some companies appear to be doing much better at preparing for outages by implementing more detailed DR plans.
TUCSON, Ariz. – On his 50th birthday, John Halamaka, the CIO of Beth Israel Deaconess Medical Center in Boston, was surrounded by his senior staff having cake. Then his second-in-command came in with "some" news.
A physician had gone to the Apple store and returned with a MacBook, downloaded email, and then left the office. When he returned, the new MacBook was gone. On it was a spreadsheet embedded in a PowerPoint with information on 3,900 patients, data for which the hospital was responsible.
The hospital issued a news release, in which Halamka pointed out how the incident was being treated, "extremely seriously," but also being used to bring about change. In this case, accelerating implementation of a program to assist employees with protecting devices they purchase personally.
Network World — Cisco's Application Centric Infrastructure (ACI) is a revolutionary re-thinking of how to provision and manage data center networks. While the early version we looked at has some rough edges, and Cisco still has some hard problems to solve, ACI has the potential to completely change the way that large, highly virtualized data center networks are configured and built.
Just so there's no confusion, ACI is not Cisco's version of Software Defined Networking (SDN). While SDN, for many network managers, is a solution in search of a problem, ACI is something entirely different. It's Cisco's attempt to solve the most significant and important problems facing data center managers: how to more closely link the provisioning of data center networks with the applications running over those networks.
The goal is to reduce human error, shorten application deployment times, and minimize the confusion that can occur when application managers and network managers speak very different vocabularies.
Don Thomas Jacob provides BYOD risk management advice.
BYOD adoption in the enterprise has increased significantly over the last couple of years and the trend is here to stay. While BYOD has been incorporated into some enterprises’ organizational strategy, there are numerous organizations where BYOD has been initiated by the employees themselves and many network administrators are still working out how best to manage the trend.
It is only with practical experience that network administrators can fully understand the problems associated with BYOD and the best methods to solve them. Many organizations are looking for immediate answers and most IT and network admins do not have the time to experiment with various technologies and solutions or research for the right tool to use in the network for BYOD monitoring or management.
Enterprises often begin implementing BYOD strategies by having additional authentication mechanisms, a separate VLAN and a wireless network for handhelds. While this may seem to be the quickest method to adopt BYOD, it also brings with it numerous problems. In addition to the everyday upkeep and maintenance of the enterprise network, IT admins have to take care of mobile device management, bandwidth issues and most importantly keep an eye on possible security issues. In fact, BYOD leaves the network open to a plethora of security issues.
Poor disaster recovery practices have led to losses of up to $5M
Hundreds of thousands of religious extremists are set to march on Jerusalem. Whether or not "hundreds of thousands" will descend on the Israeli capital is to be seen. My guess is that the turnout will be less than expected, but still there will be a sea of black hats.
In preparation for this event, Israel has ordered streets closed, trains to stop running, and buses to stay at the bus station.
Whether or not the risk of the mass demonstration occurs - in any volume - the risk already is impacting the capital.
The impact is that people won't be able to
* Go to work
* Go to school
* Go shopping for essentials (bread, milk, etc.)
* Get to a hospital or clinic if necessary
Essentially they are trapped in their neighborhoods, if not their homes.
IDG News Service — Sears Holdings said a review of its systems does not show evidence yet of a data breach as retailers continue to stay on guard in the light of payment card terminal hacking at Target and Neiman Marcus.
The department store chain, with 2,500 stores in the U.S. and Canada, is the latest company to say it is investigating a possible breach, following the hotel management company White Lodging Services and the arts and crafts chain Michaels.
"There have been rumors and reports throughout the retail industry of security incidents at various retailers, and we are actively reviewing our systems to determine if we have been a victim of a breach," wrote Howard Riefs, director of corporate communications at Sears Holdings, in an email.
With data from 15,000 customers and over 100 insurance executives, consulting firmCapgemini and Efma found that enhancing customer experiences directly impacted insurers’ profitability. “Given the increasing demand of internet and mobile channels in insurance, digital transformation is an effective approach to create positive experiences, secure customer loyalty, and ultimately improve insurers’ profitability,” the report states.
While many insurers say they are working to improve the user experience, ratings have only increased by about 2% worldwide, with only 32% saying they had positive experiences with their provider. Further, nearly 70% of customers reported that they are considering switching carriers. Digital presence is increasingly important in making customers happy, according to the study. For example, while internet-mobile is the least likely channel to offer a good experience, it has the greatest impact when successful. Overall, as Capgemini and the MIT Center for Digital Business found in 2012, firms with a strong digital presence and customer focus are 26% more profitable.
In addition to the new report, Capgemini released the following infographic with their findings: