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Spring Journal

Volume 29, Issue 2

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Jon Seals

Achieved more than 90 percent bookings growth and customer retention; launched new CMO / CIO solutions to lead digital transformation in dynamic Digital Experience Management market

 

LONDON – Jahia Solutions Group (Jahia), the emerging leader in digital experience management, today announced record results for fiscal year 2015 with 90 percent total bookings growth year-over-year. Additionally, the company announced the new release of Digital Experience Manager 7.1 (DX7) to strengthen the partnership between CMOs and CIOs which will drive the next generation of digital experience management.

 

2015 was a banner year for Jahia with key milestones across all aspects of the business:

  • 100 percent year-on-year growth for net new customer subscription bookings
  • 90 percent year-on-year total booking growth
  • 94 percent annual customer subscription renewals
  • 125 percent year-on-year increase in multi-year subscriptions
  • Acceptance of Project Unomi as an Apache Software Foundation Incubator project to advance mission-critical infrastructure that furthers the CMO imperative for consumer data transparency, privacy and control for trusted, safe and secure online brand relationships
  • Completion of to fuel 2016 global sales and marketing expansion

“Jahia has emerged as one of the fastest-growing companies in the digital experience management market by providing an extraordinary customer experience. The record growth is powered by our strong customer ambassadors and our organisational commitment to 100 percent customer success as we partner with them on their 2016 digital and customer experience initiatives,” said Elie Auvray, CEO at Jahia. “We are extremely gratified that our customer-centric approach to digital experience continues to be validated by markets worldwide and has poised Jahia for another year of exceptional growth.”

 

With strong momentum entering 2016, Jahia today announced its new DX7 offering with targeted solutions for both marketing and IT.

Newly available both on-premise and on-demand via the Jahia Experience Cloud, DX7 forges a new partnership between CMOs and CIOs to break down departmental and system silos. This strategic partnership drives both personalised digital experiences and 1:1 customer relationships across all online and offline touchpoints. With focused support for consumer data privacy and protection leveraging the Unomi Project through the Apache Foundation, Jahia enables CMOs and CIOs to re-establish trust in online relationships by providing transparency and privacy for consumer data to ensure its use is ethical, direct to the consumer’s benefit and not misused or abused.

 

With the new DX7 release, Jahia begins 2016 with a strong global sales and marketing expansion:

  • Expanded EMEA sales team with new coverage in UK / Northern Europe and DACH regions, as well as a new account development team to fuel the EMEA pipeline and bookings growth
  • New global marketing team focused on brand awareness, experience, pipeline and revenue
  • New North America sales and account development team, fully on-boarded and productive at the start of Q1

“The time is now for CMOs to partner with CIOs to focus on the entire customer journey and the entire customer experience,” said Kevin Cochrane, CMO at Jahia. “CMOs have mastered the art and science of data-driven, demand-generation marketing. But post-acquisition, it is customer interactions with all other parts of an organisation that determine success, long-term loyalty and advocacy. I couldn’t be more thrilled to amplify our customer successes, share their story and introduce DX7 to CMOs and CIOs worldwide for greater customer-centricity.”

 

About Jahia

Jahia Solutions Group (Geneva, Switzerland), founded in 2002, is a leading provider of a Digital Experience Management customisable platform that aggregates applications, data and content and breaks down organisational silos to innovate the digital customer experience to gain digital agility and sustainable competitive advantage with one-to-one customer relationships. www.jahia.com.

LONDON – Managed communications services provider Azzurri Communications today announced that it has achieved the Government’s Cyber Essentials Plus accreditation for a second year. This builds on the company’s strong governance policies and focus on company-wide IT infrastructure security, ensuring that the company’s public sector customers are protected from the well-reported dangers posed by cyber-threats. Security has never been more important for public sector organisations, with Chancellor George Osborne recently announcing Government plans to invest £1.9 billion in cyber security over the next five years.

 

Azzurri achieved reaccreditation of the more advanced Cyber Essentials Plus certification, which means that the security and robustness of company’s platform and internet facing applications have been independently tested and verified by an external certification body. This involved investigations inside the network, vulnerability scanning, remote access capability and penetration testing.

 

The Cyber Essentials Scheme was launched by the UK Government in 2014, and recognises the achievement of government-endorsed standards of cyber hygiene which can significantly reduce organisations’ vulnerability. Adherence to the scheme is an essential certification for any public sector ICT supplier.

 

“It’s another string to our bow to have achieved this accreditation once more, and it gives public sector organisations the guarantee that our security credentials meet Government standards,” said Chris Jagusz, CEO of Azzurri Communications, “Our public sector customers quite rightly consider robust security and cyber-crime detection mechanisms as more than a simple tick in the box. It has become a ‘do or die’ requirement that all their suppliers must demonstrate.”

 

In the past financial year, Azzurri has retained all its ISO accreditations, including Quality Management (ISO9001) and Security (ISO27001). This, alongside Cyber Essentials Plus means Azzurri can continue to act as a secure and trusted managed communications services provider to public sector organisations. The company is a provider on the government’s G-Cloud 7 framework, a direct-award marketplace that allows public sector organisations to source cloud based IT services. Azzurri also holds accreditations for nine lots on the Network Services Framework (RM1045) for public sector ICT services.

 

About Azzurri Communications

Azzurri Communications is transforming UK organisations through technology and managed services. Since 2000, Azzurri has helped its customers to become faster, more connected and more competitive by delivering unrivalled expertise and award-winning services.

Azzurri’s flexible services and integrated solutions include unified communications, enterprise mobility and flexible working, networks, contact centres and document solutions.

Today, Azzurri is focused on delivering transformational solutions for mid-market private enterprise and public sector organisations. Azzurri helps securely connect organisations with their people and their customers, in the office, on the move and in the cloud.

Tuesday, 02 February 2016 00:00

BroadSoft Achieves ISO 27001 Certification

Prestigious Internationally Recognized Certification Reaffirms BroadSoft's Commitment to Protecting Data of Customers, Partners and Prospects

GAITHERSBURG, MD –  BroadSoft, Inc. (NASDAQ: BSFT), a global unified communication software as a service (UCaaS) provider, today announced that it has received the prestigious ISO (International Organization for Standardization) 27001:2013 certification for its Information Security Management Systems (ISMS) supporting BroadWorks® -- reaffirming BroadSoft's commitment to protecting the data of customers, partners and prospects. BroadSoft's ISMS was certified by National Quality Assurance (NQA), which is accredited by the United Kingdom Accreditation Service (UKAS).

ISO 27001:2013 is the international standard for ISMS, and provides the framework for a technology neutral, vendor-neutral management system that enables an organization to assure itself that its information security measures are effective. This includes the continued accessibility, confidentiality and integrity of its own information and that of its stakeholders as well as legal compliance.

"Service Providers and enterprises rely on BroadWorks for its carrier-grade platform with high standards of reliability and redundancy," said Bob Weidenfeller, vice president, operations, BroadSoft. "As the frequency and complexity of security breaches and attacks intensify, our customers are seeking to strengthen their security posture enterprise-wide. ISO 27001 certification assures them that BroadSoft continues to put in place a systematic approach to managing information so that it remains secure at all times."

Building upon BroadSoft's existing TL 9000 and ISO 9001 certifications for quality management, the ISO 27001 certification for information security management places BroadSoft in select company and at the forefront of industry certification. Beyond these standards, BroadSoft has established various processes and tests to ensure the highest levels of carrier-grade reliability and security that are applied to all portfolio solutions and services.

About BroadSoft:

BroadSoft is the leading provider of cloud software and services that enable mobile, fixed-line and cable service providers to offer Unified Communications over their Internet Protocol networks. The Company's core communications platform enables the delivery of a range of enterprise and consumer calling, messaging and collaboration communication services, including private branch exchanges, video calling, text messaging and converged mobile and fixed-line services. For additional information, visit http://www.broadsoft.com.

About NQA:

NQA is a leading global independently accredited certification body (registrar), providing assessments (audits) of organizations to various Management System Standards since 1988. Headquartered in Acton, Massachusetts, NQA, USA was established in 1992 as a joint venture between National Quality Assurance (NQA), Limited (headquartered in London, England) and National Technical Systems, Inc. headquartered in Calabasas, CA.

NQA, USA has expertise in many diverse industries including aerospace, telecommunications, electronics, information technology, professional services, transportation and distribution, automotive, plastics, metal and machinery, foods and supply chain management. This expansive expertise means NQA, USA can offer its clients a single point of contact saving them time, as well as an experienced and competent staff based throughout the US to provide local attention. NQA's worldwide operations are accredited to perform management systems registrations by ANSI - ANAB (American National Standards Institute/Registrar Accreditation Board), UKAS (United Kingdom Accreditation Service) and various other regional and industry-specific oversight bodies.

 

Fifteen Consecutive Quarters of Record Recurring Revenue Growth, New European Data Center Among Fiscal Year 2016 Company Highlights

SAN RAMON, Calif. – xMatters, inc., a leader in communication-enabled business processes, today announced continued company growth and accelerated worldwide adoption of its intelligent cloud communications solutions for the third quarter of its fiscal year, which ended December 31, 2015.

xMatters' award-winning cloud platform accelerates business processes through intelligent communication. The technology pinpoints and proactively alerts the individuals, teams and external service providers required to work together to quickly manage any business scenario along with resolving incidents, such as service disruptions and technical issues that interrupt the flow of day-to-day operations.

"Large enterprises are rapidly evolving into smart, digital-businesses, which means more technologies, more sensors and more possibilities for digital failure. The possibility of digital failure means increased risk of a financial calamity, so having an intelligent communication solution in place is the best way to quickly resolve these issues and minimize the impact to the business," said Troy McAlpin, CEO of xMatters. "At xMatters, we're working to change the way businesses communicate when things go wrong, and the strong demand for our platform and 15 consecutive quarters of record recurring revenue growth speaks to our ability to do so."

Among quarterly highlights was the addition of a new data center in Switzerland, which is vastly enhancing operational service capabilities for European banking, retail, healthcare and manufacturing customers. Also, xMatters was awarded a position on the Crown Commercial Service's G-Cloud 7 Framework in the UK's Digital Marketplace. This new accreditation means UK public sector organizations now have better access to xMatters' proven and cost-effective cloud communications technology.

During the quarter xMatters released new global research that was broadly received by the industry showing businesses continue to struggle in their responses to frequent IT incidents and that poor planning is a key factor. Though 90 percent of large businesses report experiencing major IT incidents throughout the year, only half have a team dedicated to handling such occurrences. And, on average, the research revealed nearly 60 percent of large organizations experience a major IT outage at least monthly.

To read the full Major Incident Management Trends 2016 report that was conducted by Dimensional Research and sponsored by xMatters, go to: http://info.xmatters.com/2015-MIM-Survey_LP.html.

Additional corporate accomplishments included:

  • 15 consecutive quarters of record recurring revenue growth
  • Over 45 percent year-over-year subscription revenue growth, attributed in large part to the rapid adoption of xMatters' cloud-based products
  • Added more than 20 new large enterprise and global customers to the company
  • Maintained a dollar value customer retention level of over 96 percent
  • Achieved 99.99 percent global uptime with 100 percent in several regions
  • Continued product innovation with new capabilities focused on actionable mobility, stakeholder alignment and major incident management
  • Continued industry recognition and accolades, including being named a Silver Award winner for Enterprise of the Year/Software Category by Best in Biz North America Awards 2015; xMatters customer Walgreens was named a finalist for Most Effective Recovery category by BCI Global Awards 2015; and named a finalist for the V3 UK Technology Awards 2015 during the quarter

For more information on the xMatters intelligent cloud communication technology for the enterprise, go to: http://www.xmatters.com/products/.

To read how different global customers are using xMatters to advance their businesses, go to: http://www.xmatters.com/customers/.

Resources

About xMatters, inc.
xMatters' cloud-based communications solutions enable any business process or application to trigger two-way communications (push, voice, email, SMS, etc.) throughout the extended enterprise during time-sensitive events. With over a decade of experience in rapid communication, xMatters serves more than 1,000 leading global firms to ensure business operations run smoothly and effectively during incidents such as IT failures, product recalls, natural disasters, dynamic staffing, service outages, medical emergencies and supply-chain disruption. xMatters is headquartered in San Ramon, CA with additional offices in London and Sydney.

HPE Investigative Analytics Leverages Breakthrough Machine-Learning and Archiving Software to Help Financial Services Institutions Identify and Stop Fraudulent Behavior

NEW YORK, NY – LegalTech Conference -- Hewlett Packard Enterprise (NYSE: HPE) today announced the availability of HPE Investigative Analytics, a new hosted software solution that enables financial institutions and other highly regulated organizations to identify and analyze risk events, and take action to prevent them.

Financial institutions are under more regulatory pressure than ever before. According to a 2015 Morgan Stanley report, global financial institutions have paid $260 billion in fines since 2009. Regulators are now on high-alert and new compliance guidelines and directives are being imposed on organizations every day. Failure to meet these regulations can result in significant material damage to the firm, in the form of multi-billion dollar fines and potential criminal prosecution. 

However, meeting compliance requirements and stopping fraud is no small task for today's global organizations. Financial institutions process billions of transactions and communications daily, producing massive volumes of information that lives in silos throughout the company. Legacy analytics software is incapable of understanding and recognizing irregularities in data that is scattered across multiple data types.

To help protect organizations from this growing compliance crisis, HPE is introducing breakthrough technology that is purpose-built to help identify and stop fraudulent and non-compliant behavior. HPE Investigative Analytics leverages HPE's unique software assets in archiving, compliance, and machine learning to automatically detect patterns and anomalies in structured and unstructured data, in order for an organization to shut down bad behavior before it becomes an issue.

"An ever-increasing amount of enterprise data combined with escalating fines and sanctions is creating a risk threshold that organizations are no longer able to ignore, particularly in highly regulated industries," said Laura DuBois, Group Vice President, Enterprise Storage, Servers and Infrastructure Software at IDC.  "A software solution like the one from Hewlett Packard Enterprise, which delivers insight into both structured and unstructured data -- to not only identify and analyze risk events, but also take action to prevent them -- is quickly becoming an industry mandate."

"Keeping ahead of unethical and illegal activity is imperative for organizations of all sizes today in order to protect themselves from fines, sanctions and negative publicity that can materially affect shareholder value," said David Jones, Senior Vice President and General Manager, Information Management & Governance, Hewlett Packard Enterprise. "With HPE Investigative Analytics, we have built on our strong heritage in compliance and analytics software to deliver a solution that analyzes more data at a deeper level than alternatives to deliver the greatest amount of insurance possible to our customers."

HPE's Investigative Analytics is a complete surveillance and analytics solution that casts a wide net across enterprise information and has a 200x greater hit rate on identifying potentially risky information compared to other compliance and risk management systems. The key capabilities of HPE Investigative Analytics are as follows:

  • Unique Assets in Archiving, Big Data, Compliance, and Machine Learning Software: HPE Investigative Analytics brings together HPE Digital Safe, HPE Supervisor, HPE IDOL and HPE Vertica to automatically detect patterns and anomalies by analyzing both structured (e.g. trading systems, risk systems, pricing systems, directories, HR systems, etc.) and unstructured data (e.g. voice, chat, email). 
  • Curated Data Lake: Enriches information from disparate data sources (i.e. email, IM and voice archives, etc.) as well as structured data from trading, risk, market, and surveillance systems to provide a single view across both structured and unstructured information -- regardless of source.
  • Machine Learning-Based Analytics: Leverages investigative analytic human behavior models to measure risks and flag potential problems identified by connecting to business and market activity feeds and scores information against these events using a series of Key Risk Indicators (KRIs).
  • Secure Access with Rationalized Results: Secures, audits and streamlines access to every drop of the data lake while utilizing the capabilities of HPE IDOL and HPE Vertica to synthesize, analyze and produce actionable insights.
  • Models Human Behavior to Measure Risk & Raise Alerts: Connects to business and market activity feeds, such as trade alerts, market events, or research publications, and retroactively scores content against these events using a series of Key Risk Indicators (KRIs). HPE Investigative Analytics uses a variety of out-of-the-box or user-defined Key Risk Indicators (KRIs), which vary from a lexical analysis of terms such as mentions of the company near opinions derived from sentiment analysis -- "I'm bullish on the bond market" -- to more complex language models looking for potentially manipulative language.
  • HPE Reliability and Performance - Built upon HPE hardware, software, and cloud infrastructure, HPE Investigative Analytics is a hosted offering designed to deliver proven performance, interoperability, and reliability across organizations.

HPE Investigative Analytics is available directly from Hewlett Packard Enterprise, and also with select partners, who provide added value.

"Following recent high-profile allegations and fines, many of our clients are seeking a comprehensive analytical solution to improve their ability to identify non-compliant or fraudulent activities," said Tom Lewis, UK Head of Data Analytics at PwC. "With Hewlett Packard Enterprise, we are leveraging their communication-centric analytics platform to help clients deploy a framework of sophisticated analytical and investigative applications and processes."

HPE Investigate Analytics is part of HPE's Information Management and Governance portfolio, and also a core component of HPE's Protect the Digital Enterprise transformational strategy.

Availability and Additional Information
HPE Investigative Analytics is available now and for more information, visit the HPE Booth (#114) at LegalTech or click here.

Join HPE Software on LinkedIn and follow @HPE_Software and @HPE_BigData on Twitter.

About Hewlett Packard Enterprise
Hewlett Packard Enterprise is an industry-leading technology company that enables customers to go further, faster. With the industry's most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

 

NJ-1 and NC-1 Facilities Exceed Stringent Federal, Healthcare and PCI Security Requirements

NEW YORK, NY – Sentinel Data Centers, a leading owner and operator of enterprise-grade colocation data centers, announced today that its wholesale colocation facilities in Somerset, NJ and Durham, NC achieved compliance with HIPPA, FISMA (High), FedRAMP, ISO 27001 and PCI DSS standards.

"Our roster of sophisticated large enterprise tenants has been under increasing regulatory pressure," says Josh Rabina, Co-Founder at Sentinel Data Centers. "We have invested heavily in our critical infrastructure, operating teams and management practices in order to be one of very few wholesale colocation providers that can keep ahead of the stringent compliance requirements that enterprise users will increasingly demand."

Sentinel's enterprise colocation facilities and services at its New Jersey and North Carolina data centers were tested by leading third party assessment organizations who worked with Sentinel's operations team to audit both facilities in late 2015.

"Through rigorous assessment and audit processes, we have implemented comprehensive practices in order to achieve these high compliance standards," says Paul Hines, Sr. VP of Operations at Sentinel Data Centers. "Very few wholesale colocation providers have attained such a diverse portfolio of compliance regulations and standards."

Purpose-built in 2011, Sentinel NJ-1 is a multi-phase development in Somerset, NJ, ultimately comprising 430,000 square feet on 22.5 acres. Sentinel NC-1, also a multi-phase development, is 420,000 square feet on 29 acres in the heart of the Research Triangle Park region of Raleigh-Durham, NC. Benefitting from the newly enacted tax benefits and all-in power rates below $0.042 per kWh, Sentinel NC-1 offers among the lowest all-in total costs of occupancy in the country. Both NJ-1 and NC-1 benefit from dedicated on-site, dual-fed transmission voltage substations and a diverse roster of network carriers.

About Sentinel Data Centers

Sentinel Data Centers, LLC, is a leading owner, developer and operator of multi-tenant, and build-to-suit enterprise-grade data centers. Founded in 2001, Sentinel was an early pioneer in the "wholesale" data center business. Since its inception, Sentinel has developed more than 1.6 million square feet and 120 megawatts of best-in-class multi-tenant and build-to-suit data center solutions for a diversity of Fortune 500 enterprises across multiple industries, including financial services, healthcare, technology and biotechnology. Sentinel strives to stay at the forefront of evolving best practices for data center design, development and operation, and maintains a flexible and transparent business model that is grounded in customer service. To learn more visit www.sentineldatacenters.com.

Image Available: http://www.marketwire.com/library/MwGo/2016/2/1/11G081065/Images/Front-fb1eef9045eaab0ca91dcb81bb1ec5e1.jpg
Image Available: http://www.marketwire.com/library/MwGo/2016/2/1/11G081065/Images/nj-db5b400b56ef836ca18a6d5a2d9409bf.jpg

The Fully Integrated Abacus Products & Services Portfolio Leverages Cutting-Edge Virtualization Technologies to Deliver Full-Spectrum Security and Privacy-Compliant Private Cloud Environments

SAN DIEGO, Calif. – Abacus Data Systems will showcase the latest innovative capabilities within the fully integrated Abacus Products and Services Portfolio at the LegalTech Trade Show in New York. In addition to Abacus' technology solutions, the new integrations with several key tech partners further provide users with essential information, productivity, security, and analytical tools for all aspects of their work.

"As the Abacus client base continues to grow, evolve, and embrace the benefits of the private cloud, our integration strategy helps to connect clients with software specifically designed for the individual needs of their business," says Alessandra Lezama, CEO of Abacus. "Displaying how to reduce legal risks, costs and times with like-minded technology professionals is our focus this year at LegalTech."

Located at Booth #2004, the exhibit will offer visitors live demonstrations and expert discussions as they explore new features of the latest virtualization technologies, and discuss the unique value that Abacus solutions deliver. Integration partners such as Office 365, Salesforce, Fonality, LawPay, Duo Security, Sophos, and Skype for Business allow users to build a toolbox for their businesses that integrate in a secure and efficient manner. These new integrations will be demonstrated at LegalTech New York, being held February 2 to 4 in New York City. The show is one of the largest and most important legal technology events of the year. 

About Abacus Data Systems
Abacus Data Systems provides Turn-Key Technology Solutions that guarantee integrity, security and ultimate performance to help professionals quickly build and grow successfully. The Fully Integrated Abacus Products & Services Portfolio leverages cutting-edge virtualization technologies to deliver full-spectrum security and privacy compliant Private Cloud environments, enabling any size organization to adopt enterprise-grade technology at a reasonable monthly cost.

Founded in 1983 and backed by private investment, Abacus has over 250,000 clients worldwide, is headquartered in San Diego, California and operates two fully redundant data center footprints in the United States specifically engineered to host and safeguard sensitive data for professionals. Robust security and compliance policies, including two-factor authentication, five tiers of physical, network and data security and information handling and data privacy protocols in accordance with NIST standards ensures a safe and compliant environment for even the most confidential data.

Please call 1-800-726-3339 or visit http://www.abacuslaw.com/ to learn more.

  • Avaya Receives TSIA Rated Outstanding, Assisted Support North America Certification
  • Rigorous certification awarded after Avaya met more than 165 best practices criteria developed by TSIA, received validation by 50 leading technology companies, and passed a rigorous onsite audit conducted by seasoned service executives

SANTA CLARA, Calif. – Avaya, a global leader in business communications software, systems and services, today announced that it has achieved the TSIA Rated Outstanding, Assisted Support North America Certification as part of TSIA's Operational Best Practices certification program.

Click to Tweet: Avaya Achieves TSIA Operational Best Practice Certification

The Operational Best Practices (OBP) program, conducted by the Technology Services Industry Association (TSIA), is a rigorous certification process that inspects the capabilities of an organization across all relevant aspects of their operation on behalf of their customers. This detailed audit allows these organizations to ensure that they are delivering outstanding customer support at the channel, center, region, and global level. The TSIA Rated Outstanding certification is designed to target recognition within a single area of strength, such as a single support operation location and/or a specific mode of support.

As a result of their completion of the Operational Best Practices program, Avaya has achieved the TSIA Rated Outstanding, Assisted Support North America Certification for delivering excellence across all significant modes of technical support. Certification recognizes that Avaya support people, processes and technologies will help customers get the most from their technology investment. Achieving certification meant that Avaya had to meet over 165 best practices criteria developed by TSIA, receive validation by 50 leading technology companies, and pass a rigorous onsite audit conducted by seasoned service executives who confirmed the company's commitment to excellence in service operations. 

Quotes:
"We are proud to honor Avaya for completing the Rated Outstanding Assisted Support certification process. Our Operational Best Practices certification programs are a comprehensive way for organizations to measure their ability to support customers from the people, process, and technology perspective, and at the same time establish themselves as an industry leader in Assisted Technical Support. By receiving this certification, Avaya has not only demonstrated a willingness to test their capabilities against a rigorous process, but they have done so on behalf of a company-wide dedication to customer satisfaction."
-- Tom Pridham, senior vice president of Major Membership Development and Organizational Development Services for TSIA

"We are proud to be TSIA Rated Outstanding, as it's a reflection of the hard work and dedication of Avaya's support organization. We are pleased that customers can purchase Avaya products with confidence knowing that the highest industry support standards are met and are backed by outstanding quality after-sales telephone, online case, and email operations support."
-- Mike Runda, senior vice president, Avaya Client Services

Resources: More information on TSIA's Operational Best Practices programs can be found at www.tsia.com/services-excellence/operational-best-practices.html

Tags: Avaya, TSIA, outstanding customer support, channel, assisted support, awards, industry standard, certification

About Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya's fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.

About TSIA
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology. TSIA's editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at www.tsia.com, follow us on Twitter @TSIACommunity, or connect with us on LinkedIn and Google +.

Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

Follow Avaya on Twitter, Facebook, YouTube, LinkedIn, Flickr, and the Avaya Connected Blog.

As Rackspace Managed Security Becomes Globally Available Today, Senior Director of Information Security Systems David Neuman Describes the Future of Cloud Cybersecurity

SAN ANTONIO, Texas – Security is a topic that has finally come of age. We no longer need to spend time discussing the sophistication and persistence of the threat, the risk associated with the Internet of Things and mobile devices, the devolution of the perimeter, the need for deterrence over prevention or the value of security versus compliance.

At this point, we must now shape our discussion around how to leverage security to build trust and confidence that becomes a powerful business enabler.

As Rackspace's Managed Security and Compliance Assistance offerings reach a new milestone, becoming globally available today, I've written on the Rackspace blog about the moves security organizations must make to build trust in the cloud.

Simplification of Security

Complexity is the enemy of security. Simplifying will be less about reducing the number of controls and more about baking controls directly into products and services from the start, making them as transparent as possible to end users. We will also see activation of security as a default setting. Products and solutions will no longer require users to "turn on" security; it will be a part of consumers' inherent bill of rights for using a product or solution. Simplification will drive down the cost of compliance and auditing. Enabling a connective tissue between business-enabling policies and technology will help provide customers and partners with "on demand" audit readiness.

A Move from Data to Decisions

There will be a greater focus on providing security visibility and control. Data analytics will become increasingly significant. Companies sit on a virtual goldmine of information they could use to make decisions and operate more efficiently, but they need the expertise and tools to transform that data into useful information. Technology and capability is catching up, and we will see a trend of using this information to regain control and provide better visibility into our most critical systems. Analytics-as-a-Service will become a focus as businesses look to use data to handle timely business decisions and real time rewards for their customers.

Security Will Move "Up-the-Stack"

Security teams are moving to a more business-centric approach, mapping users and controls to applications and business functions. Enhanced controls will include a move to zero trust environments and no standing permissions. As hackers are getting smarter, we must know the applications and business drivers better to better protect the environment.

New Technology Will Require New Methods of Protection

We will begin to see the deprecation of traditional security concepts. As disruptive technology becomes commonplace, we must constantly ask ourselves how we secure it. At the risk of being repetitive, new methods of protection must be embedded into the DNA of the solutions and products we bring to market.

A Move Toward Partners

With the shortage of security resources, organizations will become dependent on third party resources for the execution of their security programs. Relationships will transition from traditional vendor to partner and there will be greater collaboration around business risk.

Greater Focus on Cloud

"Friends don't let friends build data centers": cloud will be the new norm and more companies will migrate from 'cloud on the periphery' to 'cloud powering mission critical applications and systems.' Companies will grow weary of sustaining heavy infrastructure budgets that are hard to manage and change. Data centers will evolve into virtual ecosystems of cloud service providers.

The Rise of Active Defense

We will no longer blindly accept nor tolerate adversaries' actions. Instead, we will see much more aggressive enforcement. Commercial organizations will begin to fight back. Timely and practical information sharing will help to drive up adversaries' costs.

Building Tomorrow's Security Leaders

As cybersecurity continues to be one of the few professions in the industry with a negative unemployment rate, relationships with educational and vocational training institutions, along with internal career development programs, will become increasing more crucial.

At Rackspace, our team of security professionals understand, and are already implementing, the above imperatives. Our Managed Security and Compliance Assistance services are defining the direction of modern cloud security. To learn more about how Rackspace provides security services that give customers the confidence to focus on their core business imperatives, visit rackspace.com/security.

Piece by piece, IBM continues to add new units to its "Strategic Imperatives" program, this time announcing the purchase of Columbus, Ohio, based Resource/Ammirati, a digital marketing/creative agency. The firm will be melded into IBM Interactive Experience (iX), Big Blue's digital agency.

The price of the acquisition was not disclosed.

Resource/Ammirati, which has about 350 associates, will be folded into IBM iX, which fields a 10,000-strong workforce spread among 25 offices globally.

While IBM iX is identified as one of the world's largest digital ad agencies, it is, in fact, a multi-tasked unit offering advice on business strategy, design, systems integration, mobile, and technological implementation, explained Paul Papas, global leader for IBM iX. "It is a holistic set of people under one roof," he said in an interview with InformationWeek.

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http://www.informationweek.com/big-data/big-data-analytics/ibm-buys-marketing-agency-to-bolster-strategic-imperatives/d/d-id/1324124