The Continuity Logic customized demo provides an opportunity for qualifying organizations to evaluate Frontline Live 5™, with their plans, desired controls, policies, and procedures. This first-of-its-kind system for both business continuity and many other areas of Governance, Operational Risk and Compliance (GRC) is powerful, but often best viewed with some of your familiar plans, data and templates.


Fall World 2015

Conference & Exhibit

Attend The #1 BC/DR Event!

Summer Journal

Volume 28, Issue 3

Full Contents Now Available!

Jon Seals

100RC was pioneered by The Rockefeller Foundation to help cities build resilience to the social, economic and physical challenges of the 21st century

BROOMFIELD, Colo. – 100 Resilient Cities (100RC) - Pioneered by the Rockefeller Foundation, announced today a new partnership with MWH Global, an engineering, consulting and construction firm focused on water and natural resources, which will provide advisory and technical support services to improve water and wastewater systems and address other water-related risks in 100RC member cities. MWH is joining 100RC’s “Platform Partners” – a group of organizations from the public, private, and nonprofit sectors that provide critical tools to help cities around the world become more resilient to the shocks and stresses that are a growing part of the 21st century.

“A focus on access to clean drinking water, flood mitigation and effective wastewater systems is something shared by many of our cities around the world,” said Michael Berkowitz, president of 100 Resilient Cities. “Through our partnership with an industry leader like MWH Global, our member cities will become more resilient by planning for and addressing the impacts of these shocks before they even occur.” 

“We are excited to be part of such a globally significant initiative,” said Loren Labovitch, director of emerging market growth for MWH Global. “We look forward to working with 100RC and the other platform partners to help cities throughout the world develop and deliver effective resilience strategies.”    

With experience working in cities such as Toowoomba, Australia and Lyons, Colorado on the assessment, planning and execution of flood prevention strategies, the partnership with MWH Global will be dedicated to helping cities reduce their vulnerability to water-related risks, strengthen institutional capacity and promote integrated planning. Bringing a range of expertise to the 100RC program, from risk and resilience specialists and management consultants to urban planners and engineers, MWH will provide individualized guidance to help cities develop solutions that are tailored to meet their unique needs.

Through the 100RC Network, cities partnering with MWH will receive:

  • Assistance with assessing and prioritizing water and wastewater infrastructure-related challenges and enhancing flood management systems and integrated community development.
  • Aid in improving the function of man-made and natural assets that are important to reducing vulnerability and ensuring success of critical systems.
  • Support in developing tactics to counter water-related risks through urban planning, infrastructure and economic development priorities.
  • Guidance on a range of institutional and financial issues important to 100RC cities, to help design and implement the cities’ long-term resilience strategies.

Platform partners are dedicated to providing 100RC Network cities with solutions that integrate big data, analytics, technology, resilience land use planning, infrastructure design and new financing and insuring products. These partners are a vital component of 100RC’s efforts, both helping provide cities with tools they need to build resilience, and also influencing the market as other resilience tools are developed. Other 100RC Platform Partners include Swiss Re, Palantir, the World Bank, Cities Alliance, the American Institute of Architects and Microsoft.  A full list of platform partners can be found here.

About MWH
MWH Global is dedicated to Building a Better World. As specialists in water and natural resources, MWH employees use innovative ideas and technology to help solve complex infrastructure and environmental challenges. This work is built on a nearly 200-year history during which MWH has delivered services from initial planning and design through construction, start-up and operations. Today, MWH employs more than 7,000 experts including engineers, consultants and construction professionals in 35 countries on six continents. Each of these experts is committed to serving global communities through sustainable development and project delivery. MWH is a private, employee-owned company headquartered in Broomfield, Colorado. For more information, visit mwhglobal.com or connect via Twitter, Facebook and LinkedIn.

ROTTERDAM, The Netherlands - The Lean IT Association - a consortium of global leaders in the IT Training and Certification Industry -  today announced its formation and revealed its newly developed Lean IT Certification Scheme. The Certification Scheme sets out an important reference for professionals in several degrees of knowledge and competence.
The Lean IT Association (LITA) is led by a Board comprised of Senior Directors of its founding members, including Nick Houlton (APMG), Bernd Taselaar (EXIN), Byron Nicolaides (PEOPLECERT), David Ratcliffe (Pink Elephant), Maurice Boon (Quint) and Sukhbir Jasuja (ITpreneurs). According the Association’s Manifesto, the Consortium was founded to set a global standard for Lean IT education and certification.
Lean is about making the organization more efficient and to effectively respond to external demand. Incremental and radical change methods such as Agile Scrum can be used to transition the organization to Lean principles in production and management. IT Service Management can get a huge benefit out of Lean IT, by removing waste and optimizing the value of the IT services. Nick Houlton,  Chief Operating Officer at APMG states: Lean principles have been used in a variety of industries for some years now. The IT industry has embraced these principles using the term “Lean IT”, but while there have been some fragmented initiatives for education & certification in Lean IT, there is no universally accepted program or thought leadership. The Lean IT Association is aiming to remedy that”.
The Lean IT Certification Scheme consists of 4 distinct certifications for various levels. Starting at an entry level with Lean IT Foundation and moving into Lean IT Kaizen Lead, climbing further up the ladder to Lean IT Leader or Coach. Each level introduces more knowledge and skills, eventually leading up to competences that enable a professional to support corporate introduction or further development of Lean IT initiatives.
Training providers can apply for accreditation by one of the Exam Institutes liaised to LITA,  through the Lean IT Association website. The quality of their training program, materials and trainers will be assessed against and accredited according to LITA standards.


About the Lean IT Association
Lean IT Association (LITA) is a non-profit organization founded by three Accredited Training Organizations (ATOs) - ITpreneurs, Pink Elephant, Quint and three Examination Institutes (EIs) - APMG, EXIN, PEOPLECERT International Ltd.
To realize its broader purpose LITA aims to provide:
●an industry-standard set of Lean IT reference materials and other resources for practitioner organizations to use;
●a clear understanding of the value and positioning of Lean IT relative to other bodies of knowledge, frameworks and standards;
●a certification scheme aimed at practitioner organizations looking to adopt Lean IT principles in the IT Service development and operations department as well as professionals that want to be certified in Lean IT on various levels.

BURLINGTON, Wash. – This winter’s snowstorms and icy blasts have wreaked havoc for many property owners, even in southern states that are sometimes spared the worst of winter storms. The Dri-Eaz® DriTec desiccant now provides a solution for restorers struggling to dry buildings in less-than-ideal conditions. The DriTec produces very dry air in cold environments, outperforming LGRs and traditional refrigerant dehumidifiers by a significant margin.

The extremely dry air produced by the DriTec makes it especially valuable for drying dense materials like hardwoods, plaster and concrete.

The unit can also help maintain drying rates on the second half of restorative drying jobs, when traditional LGR dehumidifiers typically pull less water as the humidity decreases.

“When humidity drops below 30 or 40%, the performance of refrigerant dehumidifiers really starts to flatten out,” notes Brandon Burton, Director of Technical Training. “This reduced performance can easily add a day or two to the drying process. Restorers can greatly benefit from adding the DriTec to their drying system.”

The DriTec is highly compact, making it easy to include on the truck – it’s one-third smaller than other portable desiccants and it can fit in the same space as an LGR dehumidifier.

One of the DriTec’s unique features is its dual thermostat control, which allows the user to set both a maximum and minimum humidity setpoint. “There’s a strong perception in the market that desiccants can dry materials like hardwoods too quickly and cause damage,” notes John Otero, Director of Restoration Products. “By allowing the customer to control both minimum and maximum setpoints, the DriTec’s humidistat system will help eliminate this concern.”

The unit’s intelligent controls use internal sensors to monitor system operations and optimize performance in all conditions. The control also displays real-time temperature and relative humidity information, and – an industry first – it displays an average 24-hour water removal rate.

For more information, visit DriTec4000i.drieaz.com

About Legend Brands
Legend Brands combines over 185 years of experience in providing equipment, accessories and chemicals for professional cleaning, facility maintenance, portable environmental control, and water and fire damage restoration and remediation. Legend Brands continually develops new solutions for the restoration and maintenance of healthier indoor environments.

WHEELING, Ill. – Response Team 1, a leading national property restoration, catastrophic loss recovery, and multifamily renovation company, has been named to the Inc. Magazine 500 list as one of the fastest growing companies in America in 2014. The company captured the 422nd slot in the ranking, making the Top 500 in its first year of eligibility.

The list is determined by the percentage revenue growth when comparing 2010 to 2013. To qualify, participants had to be U.S.-based, privately held, for profit, and independent companies – not subsidiaries or divisions of other companies – that were founded and generated revenue by March 31, 2010. Response Team 1 achieved a 1,124 percent growth in three years.

“This prestigious honor is a result of the growing number of clients who select Response Team 1 as their property restoration partner and our dedicated and hardworking employees,” said John Goense, chairman of the board.

The Inc. 500 | 5000 list represents an exclusive ranking of the nation’s fastest-growing private companies, and includes a comprehensive look at the most important segment of the economy – America’s independent entrepreneurs.

Complete results, including company profiles and an interactive database that can be sorted by industry, region, and other criteria, is available at www.inc.com/inc5000.

If the value that data analytics has brought to businesses can be measured in the extent to which it enables those businesses to retain their customers, it makes sense to drill down on exactly what that enabler is. Most observers would argue that the enabler is Big Data. But the real enabler just might be small data.

That was my key takeaway from a recent conversation with John Rode, senior director of demand generation at Preact, a provider of cloud-based data analytics services in San Francisco that’s focused on reducing customer churn. According to Rode, “small data” is typically CRM data, which he said is the starting point for almost every decision about customers, whether it’s targeting prospects, conversion, up-sell or retention. Rode explained the significance of that this way:

While this data is most definitely “small,” it tells a lot about the customer—how much they pay, for which product, how many employees they have, which industry they are in, their decision-making authority, and so on. Once you begin to analyze customer behavior [associated with] your product, you are essentially operating a dial that takes you from small data to Big Data, depending on the sophistication of your analysis. You can analyze the behavior of each individual separately … and apply algorithms that analyze how their behavior is trending, and thus determine whether they are a churn risk. While this is a lot of data, most folks would still characterize this as small data.



By John Zeppos, FBCI

Business continuity management in large organizations with many different departments and diverse personalities can be a challenge at times.

When you’re trying to implement good business continuity management in a company that spans countries and time zones it gets even more complicated. Throw in cultural differences between the various regional offices on top of the business-cultural differences within each office, and it can seem like a hard road to nowhere.

As a top-level manager in a multi-national company, you will understand the challenges in getting your own staff to understand the concept of business continuity, let alone the difficulties involved in communicating these plans to managers in overseas branches: understanding business continuity jargon is hard enough in one language, but communicate you must because resilience to business disruption affects not only their own staff, but the stability of the business as a whole.



Excellent exercises take time and resources to prepare and run; but they are an essential component of a business continuity programme to prove capability and to train people. It is important to get the best out of them and make sure they deliver against the business recovery objectives.

What makes a good exercise?

With this question in mind, Corpress has created an Exercise Checklist as an aide-memoire to help business continuity, crisis management and emergency professionals develop, run and observe exercises. The document shares Corpress partners’ combined experience gained over 20 plus years delivering global programmes for testing and training.

The Exercise Checklist includes a number of new ideas and approaches to exercises and simulations, which are designed to engage senior executives, reduce development time and maximise engagement across the business.

Get the best from your exercise programme in the year ahead by downloading the Checklist after free registration using the form below:



Friday, 27 February 2015 00:00

WHO warns on influenza pandemic signals

The current global influenza situation is characterized by a number of trends that must be closely monitored, says the World Health Organization (WHO) in a recent briefing document.

According to WHO these trends include:

  • An increase in the variety of animal influenza viruses co-circulating and exchanging genetic material, giving rise to novel strains;
  • Continuing cases of human H7N9 infections in China; and
  • A recent spurt of human H5N1 cases in Egypt.
  • Changes in the H3N2 seasonal influenza viruses, which have affected the protection conferred by the current vaccine, are also of particular concern.

The highly pathogenic H5N1 avian influenza virus, which has been causing poultry outbreaks in Asia almost continuously since 2003 and is now endemic in several countries, remains the animal influenza virus of greatest concern for human health. However, over the past two years, H5N1 has been joined by newly detected H5N2, H5N3, H5N6, and H5N8 strains, all of which are currently circulating in different parts of the world. In China, H5N1, H5N2, H5N6, and H5N8 are currently co-circulating in birds together with H7N9 and H9N2.

“The diversity and geographical distribution of influenza viruses currently circulating in wild and domestic birds are unprecedented since the advent of modern tools for virus detection and characterization. The world needs to be concerned,” states WHO.

Virologists interpret the recent proliferation of emerging viruses as a sign that co-circulating influenza viruses are rapidly exchanging genetic material to form novel strains.
The emergence of so many novel viruses has created a diverse virus gene pool made especially volatile by the propensity of H5 and H9N2 viruses to exchange genes with other viruses. The consequences for animal and human health are “unpredictable yet potentially ominous” says WHO.

On many levels, the world is better prepared for an influenza pandemic than ever before, according to WHO. However, the level of alert is high and although the world is better prepared for the next pandemic than ever before, it remains highly vulnerable, especially to a pandemic that causes severe disease. Nothing about influenza is predictable, including where the next pandemic might emerge and which virus might be responsible. The world was fortunate that the 2009 pandemic was relatively mild, but such good fortune is no precedent, says WHO.

Read the WHO document.

The Business Continuity Institute’s North America awards will take place on 24th March 2015 during the DRJ Spring World in Orlando. The awards recognise the achievements of business continuity professionals and organizations based in the USA and Canada.

The BCI has now issued the shortlist for the awards which is as follows:

Continuity and Resilience Consultant

  • Robbie Atabaigi, KPMG
  • Jeff Blackmon FBCI, Strategic Continuity Solutions
  • Christopher Duffy, Strategic BCP
  • Paul Kirvan FBCI
  • Debjyoti Mukherjee, KPMG

Continuity and Resilience Newcomer

  • Garrett Hatfield, MetLife, Inc.
  • William Kearney, Cameron
  • Tamika McLester, Crawford & Company

Continuity and Resilience Team

  • Business Resiliency Office (BRO), Automatic Data Processing (ADP)
  • ETS Enterprise Resiliency Department, Educational Testing Service
  • TMG Health Team, TMG Health

Continuity and Resilience Provider (Service/Product)

  • Axcient
  • ClearView Continuity
  • Everbridge
  • Fusion Risk Management, Inc.
  • MissionMode
  • Strategic BCP
  • Virtual Corporation
  • xMatters, Inc.

Continuity and Resilience Innovation

  • 9yahds, Inc.
  • Strategic BCP
  • Send Word Now
  • Quorum Technologies

Industry Personality

  • Suzanne Bernier MBCI
  • Christopher Duffy
  • Frank Leonetti FBCI

More details.

by Ben J. Carnevale

Business Continuity, Resiliency and Emergency Management Planning teams are often looking for additional ideas, programs and campaigns to help those teams be more prepared and ready to mitigate losses from potential disasters affecting the organization where they work, and the community where they work and live with their families.

Our staff believes that the America’s PrepareAthon™ campaign qualifies as one of the best resources for those teams to look for ideas and assistance for taking action to increase emergency preparedness and resilience.

America’s PrepareAthon! is a grassroots campaign for action within the United States to increase community emergency preparedness and resilience through hazard-specific drills, group discussions, and exercises. Throughout the year, America’s PrepareAthon! ™ helps communities and individuals across the country to practice preparedness actions before a disaster or emergency strikes.