Hot News:

Spring World 2017

Conference & Exhibit

Attend The #1 BC/DR Event!

Bonus Journal

Volume 29, Issue 5

Full Contents Now Available!

Jon Seals

Jon Seals

Addresses Facility Management TCO Terms and Definitions

ALEXANDRIA, Va. – PPA announced today its plans to create an American National Standard to help create uniform use of terms and definitions that affect facilities asset decision making.

The proposed APPA 1100: Facility Management Terms and Definitions, will establish a database of nationally recognized terms and definitions used within the facilities, building, or supporting infrastructure industries. This standard will be a compilation of facility management terms and definitions to be housed on the APPA International website. Areas of application for this standard include project delivery (planning, design, construction, and commissioning), maintenance and operations, energy, utilities, environmental stewardship, planning, design, and construction.

Potential stakeholders in the development of the standard would include owners of buildings, facilities, infrastructure, general site, and property, as well as those within the following asset management disciplines: architecture, building design and planning, construction, building/facilities management, operations and maintenance, energy management, users of assets, and capital needs planners.

As an ANSI-Accredited Standards Developer (ASD), APPA will utilize its Accredited Procedures for the Development of American National Standards, as approved by the American National Standards Institute (ANSI), as its operating procedures when developing APPA 1100.

Stakeholders and parties with an interest in participating in the development of APPA 1100 should contact Billie Zidek at This email address is being protected from spambots. You need JavaScript enabled to view it..

APPA – Leadership in Educational Facilities, promotes leadership in educational facilities for professionals seeking to build their careers, transform their institutions, and elevate the value and recognition of facilities in education. APPA is the association of choice for more than 15,000 educational facilities professionals from 1,300 educational institutions throughout North America. APPA is an ANSI-Accredited Standards Developer. www.appa.org

Addresses Facility Management TCO Terms and Definitions

ALEXANDRIA, Va.--()--APPA announced today its plans to create an American National Standard to help create uniform use of terms and definitions that affect facilities asset decision making.

The proposed APPA 1100: Facility Management Terms and Definitions, will establish a database of nationally recognized terms and definitions used within the facilities, building, or supporting infrastructure industries. This standard will be a compilation of facility management terms and definitions to be housed on the APPA International website. Areas of application for this standard include project delivery (planning, design, construction, and commissioning), maintenance and operations, energy, utilities, environmental stewardship, planning, design, and construction.

Potential stakeholders in the development of the standard would include owners of buildings, facilities, infrastructure, general site, and property, as well as those within the following asset management disciplines: architecture, building design and planning, construction, building/facilities management, operations and maintenance, energy management, users of assets, and capital needs planners.

As an ANSI-Accredited Standards Developer (ASD), APPA will utilize its Accredited Procedures for the Development of American National Standards, as approved by the American National Standards Institute (ANSI), as its operating procedures when developing APPA 1100.

Stakeholders and parties with an interest in participating in the development of APPA 1100 should contact Billie Zidek at This email address is being protected from spambots. You need JavaScript enabled to view it..

APPA – Leadership in Educational Facilities, promotes leadership in educational facilities for professionals seeking to build their careers, transform their institutions, and elevate the value and recognition of facilities in education. APPA is the association of choice for more than 15,000 educational facilities professionals from 1,300 educational institutions throughout North America. APPA is an ANSI-Accredited Standards Developer. www.appa.org

Continuum Will Leverage London-Based Data Centre to Extend Availability of Continuity247 Fully-Managed Backup and Disaster Recovery Platform to European IT Service Providers
 

BOSTON – Continuum®, the only channel-exclusive IT management platform company, has extended its international offering with a new data centre in London, United Kingdom. The opening of the facility marks an increased investment for the company’s managed IT services provider partners across Europe and will give Continuum’s MSP partners in the region the ability to use Continuity247™ to ensure client data is securely backed up, protected and accessible to its clients.

“Extending our local presence in and enhancing our support of international markets is an ongoing commitment for Continuum”

Tweet this

“Extending our local presence in and enhancing our support of international markets is an ongoing commitment for Continuum,” said John Mandel, Senior Vice President of Engineering at Continuum. “With this new data centre, we are taking a significant step forward in our promise to enhance our support for our partners in the United Kingdom and Europe by bringing Continuity247 to them.”

Continuum has been utilising cloud storage via two redundant IBM Clouddata centres in the U.S. to ensure security, reliability and availability of MSP customer data since the launch of Continuity247 in 2015. Georgia-based IT services provider, Sophicity, BSS Consulting in Indiana, California-based WAMS, Inc., as well as eProsper® Inc. in Toronto have all recently announced using Continuity247 and the public cloud storage capabilities provided by the company’s U.S.-based data centres.

The new facility in London will allow Continuum to extend the benefits of its fully-managed BDR offering outside of North America for the first time. The London data centre has built-in 2N redundancy to ensure that data is always available.

Continuity247 is a fully managed BDR platform, ensuring data is securely backed up, protected and accessible to its clients. Backed by Continuum’s industry-leading Network Operations Center (NOC) with 700 technicians, Continuity247 proactively monitors and verifies backups, provides recovery and testing support, troubleshoots and ensures backups continuously run 24x7x365 for small and medium sized business clients. For more information, visit: https://www.continuum.net/products/backup-and-disaster-recovery.

About Continuum UK
Continuum’s European Headquarters office is located in the Thames Valley region of England at Venture House, 2 Arlington Square, Downshire Way, Bracknell, RG12 1WA. Contact by email: This email address is being protected from spambots. You need JavaScript enabled to view it. or phone: 01344 742 875. For more information, visit:
http://www.continuum.net/company/managed-it-services-europe.

About Continuum
Continuum is the only channel-exclusive IT management platform company that allows its Managed Services Provider (MSP) partners to maintain both on premise and cloud-based servers, desktops, mobile devices and other endpoints for their small-and-medium-sized business clients. Continuum’s SaaS platform enables MSPs to efficiently backup, monitor, troubleshoot and maintain clients’ IT infrastructurefrom a single pane of glass, all backed by an industry–leading Network Operations Center (NOC) and Help Desk. The company employs more than 1,300 professionals worldwide, monitors 1 million endpoints for its 5,800 partners including MSPs servicing more than 55,000 SMB customers and web hosting providers protecting nearly 250,000 servers worldwide with Continuum’s R1Soft product line. The company established the Continuum Veterans Foundation, a nonprofit organization providing financial support to charities focused on helping veterans find jobs in IT. For more information, visit https://www.continuum.net/ or https://www.r1soft.com/ and follow on LinkedIn and Twitter @FollowContinuum.

LAS VEGAS – At VMworld® 2016, Dell today ushered in the next phase of the multi-billion dollar converged systems market with the introduction of the Dell Validated System for Virtualization, the industry’s most flexible converged system to-date. 1 Dell also announced new client virtualization solutions with enhanced performance for demanding power users and VMware has selected Dell Financial Services as its preferred financing partner.

“With today’s announcements, we continue to demonstrate how our innovations can enable customers of all sizes to accelerate their journey to hyperconvergence, convergence, and the cloud.”

Tweet this

“For more than a decade, Dell and VMware have closely collaborated to help customers achieve greater efficiencies from their datacenters and simplify IT operations,” said Jim Ganthier, vice president and general manager, Dell Engineered Systems, HPC and Cloud. “With today’s announcements, we continue to demonstrate how our innovations can enable customers of all sizes to accelerate their journey to hyperconvergence, convergence, and the cloud.”

Next generation converged systems for virtualized environments

A growing number of organizations are attracted to the benefits of converged systems, which combine compute, storage and networking components for simply deployed and managed systems. However, the majority have not yet realized their goals because they demand a higher degree of flexibility and simplicity that moves beyond rigid hardware-defined converged offerings. Dell’s service-defined infrastructure approach uniquely addresses these challenges and the need for improved infrastructure agility and simplified systems management. In support of this approach, Dell today unveiled:

  • The new Dell Validated System for Virtualization, allowing customers of all sizes to accelerate their journey towards converged infrastructure. Enabled through robust automation and extensive testing and validation, it is the most flexible converged system in the industry. 1 The system incorporates a wide range of form-factors, technology choices and deployment options, right-sized to fit each customers’ needs. A fully validated system can be configured, quoted and ordered in minutes, while automated lifecycle management tools allow customers to easily deploy, scale, and update the system.
  • A fully customizable, modular, self-service hybrid VMware cloud, as a proof of concept for customers moving beyond virtualization to cloud. The Dell Validated System for Virtualization, with the addition of the VMware vRealize® Suite, allows efficient delivery of services and enables an organization to gain greater control of IT resources. The combination of VMware vRealize and Dell’s automated provisioning across physical and virtual environments makes it easier for customers to plan and operate their own cloud.

New powerful client virtualization solutions for end-user computing

Dell is expanding its client virtualization solutions for VMware to provide customers with the manageability, flexibility and performance they require in their virtual desktop infrastructure (VDI) environments. These include:

  • The Dell Solutions for VMware Virtual SAN™ Ready Nodes, a hyperconverged solution for desktop and application virtualization that delivers simple, elastic and efficient infrastructure optimized for virtual desktops. Deployment options range from a reference architecture to a fully configured VMware Virtual SAN appliance that’s been certified by VMware. Configuration options include discrete GPU graphics for uncompromising density and productivity as well as storage options including hybrid storage (HDD & SDD) or an all-flash SSD configuration for those who require supreme performance. The solutions come with a choice of virtualization software broker options: VMware Horizon® 7 or VMware Horizon™ Air Hybrid-Mode. VMware Horizon Air Hybrid-Mode is the first management plane to manage virtual desktops from the cloud, and Dell is the first major vendor to ship this solution today, including a comprehensive reference architecture.
  • Support for VMware Blast Extreme™ remote display protocol, which will be incorporated on Dell Windows Embedded thin clients running VMware Horizon 7 with Horizon Client 4.0. This enables Horizon end users to access their virtual desktops via a Web browser or a full-featured VMware Horizon client for an even richer graphical experience, providing greater flexibility and management options in their virtual workspace environments.
  • The next-generation of the Dell Precision Appliance for Wyse, which offers a new configuration based on the Dell PowerEdge R730 server and the NVIDIA Tesla M60 GRID 2.0 graphics card for demanding power users from a variety of organizations including the oil and gas industry or engineering and construction firms. This solution offers customers higher user density with up to 32 users per appliance.

Dell is introducing two new security solutions to provide organizations with a superior layer of advanced threat protection to an already secure computing environment, Dell Data Protection | Threat Defense for Windows Embedded (WES) thin clients and Dell Data Protection | Endpoint Security Suite Enterprise for persistent virtual machines. These solutions provide organizations with advanced threat protection powered by Cylance that spans from the endpoint (including thin clients, traditional PCs and even Mac OS systems) to the data center, ensuring that all facets of an organization’s Windows-based VDI environment are protected.

“Organizations are looking to Dell to provide them with true end-to-end client virtualization solutions that are easy to plan, deploy and run – and take the guess work out of VDI,” said Steve Lalla, vice president and general manager, Dell Commercial Client Software & Solutions. “The Dell VDI Solutions for VMware Virtual SAN Ready Nodes with Horizon and support for Blast Extreme remote protocol on Windows thin clients gives our customers solutions that are tailored for their environment, as well as high performance and manageability.”

Dell Financial Services named the Preferred Financing Partner for VMware

Dell announced that Dell Financial Services (DFS) has been selected as VMware’s preferred financing partner, offering flexible payment plans for VMware solutions. This new partnership offers VMware customers and channel partners access to all of DFS’ traditional financing options, in addition to a variety of flexible solutions to help them finance their virtualized environments.

Supporting quotes:

  • Tom Herrmann, vice president, Global Strategic Alliances, VMware
    “One of our top priorities at VMware is our collaboration with our diverse and robust partner ecosystem to provide powerful software-defined solutions for our customers. Through our longstanding, strategic relationship with Dell, we are able to offer tightly integrated solutions designed to solve our joint customers’ most significant IT needs.”
  • Darren Fedorowicz, executive director, Channel & Solutions Financing for Dell Financial Services
    “At Dell Financial Services (DFS), we believe that access to payment options is a critical enabler for customers who want to adopt technology to further their business. Virtualization is a growing trend and we look forward to enabling more customers and channel partners to adopt VMware solutions by gaining access to financing through the partnership with DFS.”

Availability:

  • The Dell Validated System for Virtualization will be released in September 2016 under directed availability with planned general availability in Q4 of 2016.
  • Dell Solutions for VMware Virtual SAN Ready Nodes for Horizon and Horizon Air Hybrid-Mode is currently available in the United States and select countries around the world.
  • Support for VMware Blast Extreme remote protocol is available today on the Wyse 5020 and 7020 thin clients, and will roll out to other WES-based thin clients this fall.
  • The Dell Precision Appliance for Wyse and Dell Data Protection | Threat Defense for WES thin clients are now available in the United States and select countries around the world.
  • The Dell Data Protection | Endpoint Security Suite Enterprise for persistent virtual machines will be available in select countries in September 2016.
  • The Dell Financial Services solutions for VMware are available in the United States with other regions to follow in the coming months.

Links:

The latest Dell and VMware End User Computing Solutions can be found here.

More details on Dell and VMware virtualization solutions can be found here.

VMware announces Alliances and Strategies for the Internet of Things

White Paper: Service-Defined Infrastructure Will Shape Future Converged Systems

White Paper: Dell Streamlines Converged Systems Business to Align with Market Needs

White Paper: Dell Bets on Intelligent Automation for Converged Systems Strategy

About Dell

Dell Inc. listens to customers and delivers innovative technology and services that give them the power to do more. For more information, visit www.dell.com.

Dell World

Join us Oct. 18-20 at Dell World 2016, Dell’s flagship event bringing together technology and business professionals to network, share ideas and help co-create a better future. Learn more at www.dellworld.com and follow #DellWorld on Twitter.

Dell, Wyse and Dell Financial Services are trademarks of Dell Inc. Dell disclaims any proprietary interest in the marks and names of others.

VMware, VMworld, vRealize, Virtual SAN, Horizon, Horizon Air, and Blast Extreme are registered trademarks or trademarks of VMware, Inc. or its subsidiaries in the United States and other jurisdictions.

1 Based on Dell internal analysis of publicly available data from competitor websites, August 2016.

CAMBRIDGE, Mass. – Despite a year of intense focus on customer experience (CX), federal CX remains far worse than the private sector. According to Forrester’s US Customer Experience Index (CX Index™), 2016, 73% of federal agencies fell into the lowest two categories (poor and very poor), and agencies averaged a paltry score of 58 out of 100 compared with the private sector’s average score of 70.

#ForresterData reveals 73% of federal agencies fell into the lowest two categories of our 2016 CX Index. Learn more:

Tweet this

Forrester today released a new report that takes a closer look at the CX scores of 15 major federal agencies and programs, identifying the ways that Washington is failing to serve its customers with satisfactory experiences. The research confirms that federal CX is weak because agencies do not focus their efforts on the drivers of great customer experiences that matter. Instead, agencies have three big strikes against them: They ignore emotion, obsess over technologies instead of empowering employees to perfect customer interactions, and concentrate on what customers claim to want rather than what data shows actually drives better CX.

“Federal agencies have their CX priorities all wrong, and it shows,” Rick Parrish, principal analyst and government CX expert at Forrester, said. “Though technology plays an important role in CX, creating a mobile app or another digital offering does not necessarily give customers the emotional solution or support that they are looking for. Customers want the advances that digital brings, but only when it’s done right — and right now, agencies are failing at that mission.”

The 15 government and federal agencies ranked in the 2016 US CX Index, listed in order of lowest to highest scores, are: Healthcare.gov, USAJobs.gov, Department of Education, Transportation Security Administration, Internal Revenue Service, Medicaid, Department of Veterans Affairs, Small Business Administration, Social Security Administration, Medicare, US Citizenship and Immigration Services, Tricare, United States Postal Service, Bureau of Consular Affairs, and National Park Service. The scores ranged from 42 to 76.

To help government officials overcome these CX obstacles, Rick is hosting Forrester’s first government-focused event, CXDC, at the W in Washington, D.C., on September 12. To register, please visit forr.com/CXDC2016.

About Forrester’s CX Index
Based on a survey of 122,500 US online adult consumers, Forrester’s CX Index measures and ranks more than 300 US brands across 18 industries to identify how leading brands build loyalty through the quality of the customer experiences they provide. It is the most complete and powerful CX tool in the market today, giving businesses a deep and actionable understanding of the quality of their customers’ experiences, competitive benchmark data so business and technology leaders know how they stack up against their peers, and the ability to model which improvements will have the biggest impact on revenue.

For more information, please visit forr.com/cxindex or contact us to learn more about how Forrester’s CX Index can help your business.

About Forrester
Forrester (Nasdaq: FORR) is one of the most influential research and advisory firms in the world. We work with business and technology leaders to develop customer-obsessed strategies that drive growth. Forrester’s unique insights and frameworks are grounded in annual surveys of more than 500,000 consumers and business leaders worldwide, rigorous and objective methodologies, and the shared wisdom of our most innovative clients. Through proprietary research, data, consulting, events, and exclusive executive networks and programs, the Forrester experience is about a singular and powerful purpose: to challenge the thinking of our clients to help them lead change in their organizations.

Enhanced Features in Fusion IT Resilience Platform Include Cloud Orchestration & Improved Workflow Automation
 

MOUNTAIN VIEW, Calif. – Axcient, the industry-recognized leader in Disaster Recovery as a Service (DRaaS), today announced version 1.5 of Fusion, its cloud-converged IT resilience platform. Announced at VMworld 2016, Fusion 1.5 features new cloud orchestration and workflow automation capabilities to drastically simplify and automate the way IT departments ensure continuity and availability for their critical services.

“Axcient Fusion gives every business enterprise-grade resilience and agility at one-tenth of the cost of traditional on-premise solutions,” said Axcient CEO Justin Moore. “By breaking the vicious cycle of buying more hardware, software and data centers to ensure IT availability and compliance, Fusion 1.5 empowers IT departments to not just react to hacks and disasters, but to proactively protect the business in all possible circumstances through one elastic, cloud-converged platform.”

Axcient previously announced the Fusion IT resilience platform in June.

Streamlined IT with Automation and Orchestration

After more than 287,000 development hours and 23 patents, Axcient Fusion has emerged as the first solution to go beyond DRaaS, and even hyper-convergence, to provide complete IT resilience and agility from the cloud. Axcient Fusion drastically reduces the cost and infrastructure burden of IT, allowing staff to gain back lost time and deliver more reliable, high-performing services to internal and external customers. As IT organizations face increasing pressure to deliver higher levels of services at lower cost and with fewer resources, Axcient Fusion provides a powerful way to rapidly respond to outages, incidents and security breaches — to the point of making resilience a proactive, rather than a reactive pursuit.

New cloud orchestration and automation features further dramatically simplify how businesses recover from disasters and outages by enabling users to create pre-written workflows to automate all aspects of the recovery process — from network settings to the order in which applications are recovered in the cloud. In addition to cloud orchestration and automation, new feature enhancements as part of the Fusion 1.5 release include:

  • Single-click file and folder recovery
  • Improved user experience with simplified protection and recovery workflows
  • Increased replication performance with recovery point objectives (RPOs) of minutes

Quotes About Axcient Fusion

“Organizations of all sizes are looking for two evolutions beyond just ‘better backups,’ including IT resilience and smarter usage of IT resources without so many disparate silos,” said Jason Buffington, Principal Analyst at ESG. “By combining the power of a cloud service with the comprehensive data protection platform that enables both IT resilience and non-data protection scenarios, Axcient is poised to deliver what many have sought after. As an initial pioneer of DRaaS who continues to innovate, Axcient remains one to watch in this industry.”

“Fusion was the ‘easy button’ we were looking for to streamline our operations, reduce costs and increase our IT resilience,” said David Watson, IT Manager at Robinson Oil Corporation. “In under ten minutes, we were able to install Fusion and watch our VMs start replicating to the cloud. Not only is our infrastructure simpler and more resilient than ever, but our team is now able to spend more time focusing on strategic IT initiatives and less time worrying about incidents and downtime.”

“We have several offices across the Southern Gulf Coast and Eastern Atlantic Coast, all of which are in the path of extreme weather emergencies such as hurricanes and flooding,” said Dean Butler, Director of Information Technology at Ford, Bacon & Davis. “We have lived through the aftermath of being hit by these storms and even experienced a large fire at one of our buildings. Axcient’s IT resilience platform offers us a tremendous sense of security when staring these storms down. I sleep better at night knowing that our data and applications are always protected and our business can stay up and running. We couldn’t do what we do without Axcient.”

 

About Axcient

Axcient solves complicated technology problems with powerfully simple cloud solutions to enable businesses to run at their full potential. Fusion, the world’s first cloud-converged solution for IT resilience, empowers businesses of all sizes to operate with the resilience and agility of the world’s largest enterprises while dramatically reducing data center footprint, complexity and cost. Thousands of businesses trust Axcient to keep their applications running, their data centers lean and employees productive. The company is headquartered in Mountain View, California.

Gartner recently recognized Axcient as a Leader in the 2016 Magic Quadrant for Disaster Recovery as a Service.

Follow @axcient on Twitter for recent news and updates.