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Summer Journal

Volume 27, Issue 3

Full Contents Now Available!

Jon Seals

Discussions about IT and business alignment are almost taboo these days. I suppose people have heard too much about it in the past decade.

Yet, that’s exactly the kind of discussion data experts seem to be calling for when it comes to how IT manages data.

“Over the past year it is becoming increasingly clear that we have to stop thinking as data managers and start thinking as data designers,” writes Forrester analyst and data management expert Michele Goetz in a recent Information Management article. “What matters is what data drives for the business first and then design a data system around that. We need to educate ourselves on what the business does with the data.”



The widening gap between economic losses and insured losses from natural catastrophes is our topic du jour.

Guy Carpenter’s GCCapitalIdeas.com just published this chart showing that approximately 70 percent of global economic losses from natural catastrophes were uninsured between 1980 and 2013:



Almost from the very beginning of the modern virtualization movement, technology futurists wondered what it would be like to have a completely virtualized data center. What would be the benefits, and the major challenges, to building entire compute/storage/networking infrastructure complete in logic?

Those questions are about to be answered now that the IT industry is taking seriously the idea of the software-defined data center (SDDC). In fact, the concept is now openly discussed as the next major segment within the increasingly diversified enterprise infrastructure market.



Organizations are turning to Big Data because they believe more information will improve decision-making, whether it’s whom to target for a sale or whether a product should be recalled.

But what if the real value of the data isn’t in providing us with more information, but in replacing us as decision makers?

Andrew McAfee, co-director of the Initiative on the Digital Economy in the MIT Sloan School of Management, goes way meta in two recent Harvard Business Review blog posts that question not just how to use data — but who should be using it.



Bell Canada has selected ERMS Corporation (www.ermscorp.com) to again support their
400+ team in Sochi, Russia during the 2014 Winter Olympic Games, as they did for the
2012 Summer Olympic Games.

“Providing a broad range of live and on-demand content to smartphones, tablets, TV and
computer screens for Canadian customers means the Bell team in Sochi will be very
mobile and highly active throughout the Olympic venue, “ says Sylvain Rollin, President
of ERMS Corporation. “With heightened security concerns, the ERMS Advantage
notification system will provide Bell, and its team, with the reassurance and reliability
they need to communicate anywhere, at any time, on any device,” he added.

EMRS Advantage will provide Bell with easy-to-use mission critical tools for real-time
team communication. Advantage allows the large Bell Olympic coverage team to report
their status on a regular basis which in turn enables Bell’s security team to quickly
determine who may need assistance and focus their attention on employees who have
not reported their status. In the event of an emergency, the emergency notification
system can be used to rapidly notify Bell’s team to help ensure their safety, to poll
recipients, or to automatically have recipients transferred to a conference call or
support personnel. All while helping to speed recovery with real-time reporting and
crisis management collaboration tools.

Bell used ERMS Advantage successfully during the 2012 Olympics for daily critical and
non-emergency communication.

About ERMS Corporation:
ERMS Corporation (www.ermscorp.com), a Canadian company, is the developer and
provider of Advantage — the industry’s most comprehensive and adaptable emergency
and incident mass notification system.

ERMS Advantage is comprised of 7 tightly-integrated modules (Messenger, Roll Call,
Crisis Manager, Mapper, HotLine, myAdvantage, and Library). Through flexible pricing
structures, the industry’s most inclusive API, and Advantage’s advanced functionality,
ERMS provides organizations with the ability to use the emergency notification system
in a way that suits them best.

Advantage is sold as a complete end-to-end solution that empowers business continuity,
crisis communication, and disaster recovery professionals to, quickly and reliably,
prepare, execute, and report on the notification portion of their continuity and recovery

ERMS Corporation is winner of the 2013 Motorola Award for Public Safety Technology,
presented by CATAAlliance Innovation and Leadership.

What Is Emergency Mass Notification?
Emergency and Incident Mass Notification Services (EMNS) automate the distribution
and management of important alerts and critical messages to multiple recipients on
multiple device types. Secure message distribution can be activated via browser (on a PC
or mobile device) or via phone. Use cases include emergency/crisis events, business
operations notifications, business-context-based alerting, IT service alerting,
reverse/enhanced public emergency calls, and employee/public safety.

Supply Chain Resilience Management Elearning Course 
ICOR and Resilinc, Corp have partnered to bring you the world's only elearning course that focuses on the mitigation of supply chain risk. With the recent world-wide disasters that have severely impacted supply chains globally, it is time to learn how to mitigate supply chain risk. 

Supply Chain Resilience Management course (SCRM 2000) is designed to ensure that all students have a complete understanding of the supply chain risk and resiliency practices and techniques used by leading companies today. Offered as a "live" eLearning course over a two-week timeframe, SCRM 2000 combines the benefits of "learning from home" and interaction with a "live" classroom environment using ICOR's interactive eLearning education system.

Supply chain resilience is the ability of a company to protect the continuity of supply and achieve sustained operational performance in the event of global multi-tier disruptions of any type at any frequency from ongoing to catastrophic. SCRM 2000 aligns to the guidance and requirements of ISO 28000, PD 25222, & ISO 31000. After completing this course, students will be able to apply supply chain resiliency techniques and best practices to their organization or to their consulting practice.    

The course is intended for individuals who are currently engaged in supply chain or procurement functions, business continuity and risk management, or who are in other functional areas but have an interest in gaining additional insights regarding proactively addressing future supply chain disruptions. 

Based on University Elearning Programs, Supply Chain Risk Mitigation is an interactive "live" elearning opportunity.  SCRM 2000 is the only ANSI Accredited Certificate Program in supply chain risk management.

How does it work?
This interactive elearning course runs over a two week timeframe - Monday, February 3 - Friday, February 14, 2014.  There is extended 5 days of time to complete the essay exam after February 14, 2014.  Access course materials at times convenient to you and complete the following activities each week:
  1. Virtual Instruction:  View and listen to Resilinc expert teach for approximately 1 hour each week.
  2. "Live" Discussions with Students World-Wide:  Participate in a virtual classroom discussion and answer 2-3 discussion questions each week.
  3. Learn from Experts: There is 60-100 pages of reading material assigned each week to supplement the instruction.  Learn from industry experts and the latest research.
  4. Provide Supply Chain Resilience and Risk Mitigation Strategies to the Leadership of your Organization:  As part of the course you will be required to write an essay exam to respond to an issue in supply chain risk mitigation by senior management.  The work completed in this course can be applied to the mitigation of supply chain risk and ensure supply chain resilience for your organization.

Course Outline 
  • A holistic review of supply chain management risk and resilience chain management: Introduction, standards, and definitions
  • Creating a supply chain resilience program - organizing for success
  • Measuring supply chain risk - measures, metrics, and hot spots
  • Proactively planning for supply chain resilience - plan before the crisis
  • How to react quickly to supply chain disruptions and organized crisis response - handling disruptions after the fact
  • Supply chain risk mitigation approaches - techniques for reducing potential risk and future impacts
  • Case studies in supply chain risk and resilience - apply the course concepts
Target Audience 
Intended for individuals who are presently engaged in supply chain or procurement
functions, business continuity, risk management or who are in other functional areas
but have an interest in gaining additional insights regarding proactively addressing
future supply chain disruptions.

Credentialing and Accreditation
Successful completion of the Supply Chain Resilience Management Course requirements and passing the exam with an 80% or higher earns students an ANSI Accredited Certificate and the designation of Supply Chain Risk Associate (SCRA).

Registration Information  
Course Fee Information
Members of ICOR and ICOR Education Partners:  $805.50
Non-Members: $895.00

Class Dates:  February 3-14, 2014  
This class runs once each quarter.  The next scheduled class will run in June 2-13, 2014 

Online Registration

Questions?  Contact Education@theicor.org or call toll free (North America) 1.866.765.8321 or +1.630.705/0910 (outside North America)

About Resilinc

Resilinc is the leading provider of supply chain resiliency solutions and delivers scalable enterprise solutions that enable supply chain professionals to gain visibility across multiple tiers of their complex, global supply chains. With a comprehensive offering that encompasses multi-tier supply chain mapping, single points of failure analytics, global disruption event monitoring and management, mitigation workflow, and part-level supply chain compliance programs such as conflict minerals.   

Resilinc Resilinc has become the leader in comprehensive supply chain resiliency solutions. Resilinc helps customers achieve supply chain resiliency through innovative and patent-pending technology, an extensive resiliency-driven supply network, and a proven comprehensive enterprise scale solution that delivers strong value to both clients and supplier partners. For more information, visit www.resilinc.com .


About the Instructor:   Bindiya Vakil 

Bindiya Vakil is CEO and founder of Resilinc and is a recognized thought leader in the area of supply chain risk management. She has been a practitioner in high-tech supply chain management with companies including Flextronics, Cisco and Broadcom.  

Ms. Vakil has a master's degree in supply chain management from MIT and her research focus has been on risk quantification and product resiliency.

Texas Continuity Crosswalk Standards Now Supported


HERNDON, Va. – The developer of myCOOP™, the most advanced Business Continuity Management System (BCMS) software in the world, is announcing special Crosswalk support for Texas statewide agencies. A 15 minute Crosswalk overview recording is now available.


Webinars lasting 30 minutes are scheduled this week for interested parties as follows:

 "COOP has had Texas statewide agency customers for years. Late in 2013 we became aware of a new mandatory Texas standard called Crosswalk covering continuity planning for all statewide agencies. We have found a great fit with the capabilities of our myCOOP package," said Chris Alvord, CEO of COOP Systems. "Our first release in support of Crosswalk is now available."

All mandatory and optional Texas Continuity Planning Crosswalk features are met including:

  • Texas Labor Code (Section 412.054)
  • Texas Admin Code (Rule §202.24)
  • Federal CGC 1: Continuity Guidance for Non-Federal Governments, July 2013
  • FEMA Continuity Assistance Tool, September 2013
  • Key Elements of Department Pandemic Influenza Operational Plans, FEMA
  • Exercise Management
  • Memorandum of Agreements
  • Audit Reporting

In coming days COOP will be announcing availability through a large Texas Cooperative Contract reseller. Also, in addition to these basic Crosswalk functions, statewide Texas agencies can also take full advantage of additional myCOOP database capabilities covering the full lifecycle of the Professional Practices.

  • BIA/Risk survey distribution and collection
  • Planning integrated with dynamic tabular changes
  • Training, Exercise and Maintenance management
  • Options including Incident Command, Smart Phone, Advanced Audit, Advanced Workflow, and Mass Notification

ABOUT COOP SYSTEMS - - Scalable, Flexible, Reliable, Proven

COOP Systems, headquartered in Herndon, VA, is a leading provider of myCOOP, the BCM solution used by a growing list of clients globally. With a proven reputation for reliability and ability to support clients' existing BCM practices, COOP Systems' clients believe myCOOP is simply the best BCM software in the world.

In 'The Forrester Wave: Disaster-Recovery-As-A-Service Providers, Q1 2014' Rachel Dines overviews the current global market and ranks the key players.

The report says that there has been significant growth and adoption of disaster recovery as a service (DRaaS) across all sectors 'as I&O professionals are looking for ways to improve their recovery objectives without increasing spend'. The results of the latest Forrsights Hardware Survey show that 19 percent of 438 surveyed companies have implemented DRaaS already and a further 13 percent are planning to implement it during 2014.

Seventeen criteria are used by Forrester to provide an evaluation of DRaaS vendors. Using these, 12 companies were identified as 'the most significant service providers' : Axcient, Barracuda Networks, CenturyLink Technology Solutions, EVault, HP, IBM, iland, nScaled, Persistent Systems, Quorum, SunGard, and Verizon Terremark. Of these Forrester states that 'Iland and SunGard lead in a tight race of strong competitors' followed closely by IBM, nScaled, Verizon Terremark, and EVault.

The report is available from Forrester for a charge here. Alternatively it is currently available for no charge after registration at http://nScaled.com/ForresterWave

On this day in 1901, Queen Victoria died, ending an era in which most of her British subjects know of no other monarch. She was born in 1819 and came to the throne after the death of her uncle, King William IV, in 1837. Her 63-year reign was the longest in British history. She oversaw the growth of the British Empire on which the sun never set. Queen Victoria restored dignity to the English monarchy and ensured its survival as a ceremonial political institution. She also brought a stability to the monarchy that has stayed with the country as well.

How can you bring stability to your compliance program? One of the most important steps that you can take is to regularly assess your risks through a risk assessment. I often hear some of the following questions posed by compliance practitioners regarding risk assessments: What should you put into your risk assessment? How should you plan it? What should be the scope of your risk assessment? These, and other, questions were explored in a recent article in the ACC Docket, entitled “Does the Hand Fit the Glove? Assessing Your Company’s Anti-Corruption Compliance Program” by a quartet of authors: Jonathan Drimmer, Vice President and Assistant General Counsel at Barrick Gold Corp.; Lauren Camilli, Director, Global Compliance Programs at CSC; Mauricio Almar, Latin American Regional Counsel at Halliburton; and Mara V.J. Senn, a partner at Arnold & Porter LLP.



Computerworld — Last summer, when I wrote about Apple's relationship with enterprise IT, I talked about earlier Apple decisions to stop producing its rack-mounted Xserve server and refocus its server platform, OS X Server, on the small business market. Since then, Apple has largely focused on making its consumer-oriented products -- the iPhone, iPad, and Mac -- as enterprise-friendly as possible. These devices ship with out-of-the-box support for key enterprise technologies like Active Directory, Exchange, ActiveSync, and a wide range of mobile device management (MDM) solutions that can manage both iOS devices and Macs.

That strategy makes a lot of sense because it removes the need for a large investment in infrastructure or software dedicated specifically to supporting Apple's products. The strategy also built on the BYOD trend that has reshaped the very concept of how IT handles mobile technology. It's a strategy that Apple should continue.