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Winter Journal

Volume 28, Issue 1

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Jon Seals

LONDON – Steria, a leading provider of IT-enabled business services, has today announced a new 6 year, £900k contract with Kent Fire and Rescue Service to provide it with the SteriaSTORM command and control system. SteriaSTORM has already been used by Kent Police for the past ten years. This new landmark contract, with a go-live date of February 2015, will enable the two emergency services to work together more effectively and to share information relating to the mobilisation of resources in response to incidents as they arise. This will deliver a more resilient and efficient 999 service for the people of Kent and Medway, maximising the benefits of having two of their emergency services co-located within the same control room and utilising a collaborative command and control system.

Underpinned by Geographic Information System (GIS) technology, SteriaSTORM overlays real-time information about the location of emergency services resources onto detailed electronic area maps. This enables control room operators to make rapid decisions and deploy the appropriate resources where they are required.

With SteriaSTORM, Kent Fire and Rescue Service will benefit from a modern, tried and tested solution with greater functionality and resilience than their current mobilisation system which is long overdue for replacement. Sharing a common infrastructure with Kent Police will also be much more cost-effective for Kent Fire and Rescue Service.

SteriaSTORM will provide both emergency services with:

  • A shared system to ensure the right resources are rapidly mobilised
  • Enhanced sharing of information to arm both emergency services with the facts they need
  • Improved resilience and interoperability

Having both services on a common platform will prove invaluable if an incident requires both police and fire services to attend. Both services will have a common view of the situation, so, for example, there won’t be any risk of duplication, or errors relating to two different incident addresses.

Steria is currently the only command and control solution supplier to have successfully delivered multi police force collaborative solutions in the UK. This latest deal takes this position to the next level, delivering a "Blue Light" collaboration that encompasses both Police and Fire & Rescue Service, providing a fully integrated system for Kent. This innovative configuration maximises the multi-agency strengths offered by SteriaSTORM, providing a robust platform from which to deliver effective command and control solutions on a multi-service basis.

Chris Bates, Managing Director of Defence and Emergency Services at Steria, said, “The UK’s Emergency Services are delivering mission-critical support in an unprecedented era of austerity where every penny counts. In the face of an ever-increasing need for collaboration, Steria has successfully delivered multi-force command and control solutions within the police market, so this inter-Blue Light deal bringing Kent’s police and fire services together is a logical extension of that model. The two services are of course natural partners and collaborative solutions will achieve real improvements in practical joint working, deliver tangible savings and ultimately provide a more resilient, cost effective service to the people of Kent. It is a model that we truly believe in and have high hopes of developing across the wider Emergency Services in the future.”

Steve Demetriou, Director Major Projects and Resilience, Kent Fire & Rescue Service, said, “We were looking for a mission-critical solution that delivers real improvements and benefits on the sharing of information on a day to day basis and during major emergencies, and SteriaSTORM will give us that. It will enable us to share information with Kent Police, whilst still preserving the integrity each service may need during security incidents. Our aim is to ensure Kent is a safer county for our residents and businesses.”

Mobile security leader has found end users trust mobile service providers more than employers to protect their privacy when using own devices for work purposes

DALLAS — AdaptiveMobile (www.adaptivemobile.com), the world leader in mobile security, today uncovered that privacy from employers is the top concern for employees being asked to use their own devices for work purposes, according to a recent survey conducted by Ovum on behalf of AdaptiveMobile. The research found that while over 84 percent of employees rated privacy as a top three concern, there was a clear lack of trust in the ability of their employer to manage their mobile security and privacy, posing mobile service providers with an opportunity to address end-users security concerns.

For those employees already using their own device for work purposes, trust in their employer managing their device was the major concern. While just 30 percent of respondents preferred their employer to manage their corporate mobility service, trust levels in their mobile operator were higher with 42 percent of people happier if their device at work was managed by their operator.

Among employees who do not use their own devices for work purposes, the desire to keep their work and personal life separate (44 percent) and a general mistrust of their employer having any kind of control over their devices (24 percent) were the biggest barriers.

“Trust is the magic word when it comes to empowering employees to use their own devices in the workplace. The mobile device is such an inherently personal part of our lives that people want to know that their details are safe. Where the IT department may be stigmatised in the eyes of employees, they see the mobile operator as the trusted service provider. The opportunity for businesses therefore is to benefit from the reflected trust by deploying a managed mobile security solution and so instill the confidence in the service that their employees demand,” said Ciaran Bradley, Chief Product Officer, AdaptiveMobile.

“Particularly for the underserved but significant SME market that find current mobile security offerings too complex to deploy, too expensive to integrate and too time-consuming to manage, these issues can be addressed by a comprehensive security-as-a-service offering, that is easy to implement and use,” said Ciaran Bradley.

Closely linked to end user privacy, the survey of over 5,000 employees from 19 countries worldwide also uncovered that the security of end users’ data is central to the uptake of corporate mobility services. Respondents noted that in addition to privacy, the next two most important aspects of a corporate service allowing them to use their own devices at work were avoiding malicious websites (67.2%) and avoiding malicious apps (57.2).

Bill shock, mobile data usage, inadvertent access to malicious websites and malicious apps are all listed as other factors inhibiting the adoption of corporate mobility services. “Employee concerns over security and privacy are consistent across all operating systems – and with mobility meaning IT departments are confronted with a multitude of platforms to secure, the opportunity for operators is to provide a mobile network level security solution that gives the IT department the control they need,” continued Ciaran Bradley.

Part of Ovum’s latest Employee Mobility Survey, the research revealed the rate of BYOD behavior (defined as employees accessing corporate data on a personally owned smartphone or tablet – whether their employer knows about it or allows it or not) is up from 56.8% in 2013 to 69.2% in 2014. The research was in-line with previous years, demonstrating that high-growth markets exhibit the highest rates of BYOD with China, India and South Korea close to 100%.

“It’s clear that BYOD is not a newly discussed phenomenon, but our research over the last three years indicates that as a behavioral trend it is actually increasing and having an impact in every organisation”, said Richard Absalom, Senior Analyst, Enterprise Mobility at Ovum. “Businesses everywhere need to find ways of balancing corporate security demands with employees’ privacy concerns when using personal devices for work.”

The research also revealed how operators in mature markets may see a bigger opportunity to capitalise on increasing adoption of corporate mobility services.

The Ovum Employee Mobility Survey was conducted in July 2014 and surveyed 5,187 employees in organisations globally.

About AdaptiveMobile:

AdaptiveMobile is the world leader in mobile security protecting over one billion subscribers worldwide and the only mobile security company offering products designed to protect all services on both fixed and mobile networks through in-network and cloud solutions. With deep expertise and a unique focus on network-to-handset security, AdaptiveMobile’s award winning security solutions provide its customers with advanced threat detection and actionable intelligence, combined with the most comprehensive mobile security products available on the market today. AdaptiveMobile’s sophisticated, revenue-generating security-as-a-service portfolio empowers consumers and enterprises alike to take greater control of their own security.

AdaptiveMobile was founded in 2003 and boasts some of the world’s largest mobile operators as customers and the leading security and telecom equipment vendors as partners. The company is headquartered in Dublin with offices in the North America, Europe, South Africa, Middle East and Asia Pacific.

Strategic BCP, creator of ResilienceONE® BCM/BCP software, placed as a Leader for the second year in a row

BLUE BELL, Pa. – Strategic BCP, the global leader in Business Continuity Management Planning (BCM/BCP) Software and consulting, has once-again placed in the Leader's Quadrant of the 2014 Gartner Magic Quadrant for Business Continuity Management Planning Software. In their report, Gartner states: "Business continuity management planning software is the key tool used to manage the business continuity management program process from risk assessment to business impact analysis through recovery plan development, exercising and invocation."1

Access a complimentary copy of the 2014 Gartner Magic Quadrant report for BCM/BCP.

Strategic BCP was one of eight vendors to place in this quadrant out of the 18 total BCM/BCP offerings evaluated.

"We believe Strategic BCP has landed in the Leaders Quadrant for a second year in a row because of our ongoing commitment to innovation, strength of our intellectual property and methods, and unwavering commitment to our loyal customers;" said Frank Perlmutter (CBCP, MBCI), president and co-founder of Strategic BCP. "With ResilienceONE, our BCP Genome™, and our superior professional services team; we provide our customers with products and services that exceed all industry standards, regulations, and best practices. To be honored in this fashion validates our commitment to excellence that is second to none."

According to Gartner, the features that distinguish the vendors from each other and form their position in this Magic Quadrant are:

  • Ease of configuration and customization
  • Ease of use
  • Depth of data analytics, C/IM and exercise management
  • Level of real-time interaction of mobile device apps
  • Plan management aides, such as built-in workflow procedures for BIA and recovery plan creation and maintenance

ResilienceONE's industry-leading methodology saves time and money by streamlining cumbersome activities and providing sophisticated functionality to simplify complicated tasks. ResilienceONE is immediately ready to use without the massive customization and configuration time or the costs associated with other tools. Clients can easily setup ResilienceONE via straightforward settings and without vendor cost. Ease-of-use for the end user is provided via step-by-step customizable wizards with built-in progress tracking. ResilienceONE's powerful analytics, RTO Determination Engine, and custom reporting via drag-and-drop on any field provide unmatched depth of functionality. Interactive Plan Activation, complemented by mobile apps for use in real-life disasters and exercises, provides real-time plan tracking, situational updates, and communications.

About the Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

1. Roberta J. Witty, John P. Morency; "Magic Quadrant for Business Continuity Management Planning Software," Gartner, Aug. 27, 2014, pp. 1-5.


On the 5th and 6th November, the Business Continuity Institute will be hosting its annual BCI World Conference and Exhibition at the Olympia in London, UK. Join us in our 20th year by participating in this annual event that brings together the global business continuity community.

This is a unique networking and learning experience for anyone working or interested in business continuity, risk management, emergency management, crisis and incident management, security, disaster recovery... anyone with an interest in building organisational resilience.

The programme has now been released and it is packed with an abundance of fascinating speakers and topics. Keynote speeches will be given by world famous author and psychologist to the stars Professor Steve Peters who explains how your inner chimp may be holding you back; Martin Fenlon MBCI, from the Houses of Parliament, who will tell us how they prepare for the 5th November and the British Standards Institute will announce the new standard BS 65000.

The conference is split into three streams. In the Listen Stream you can hear practitioners share lessons learned, in the Learn Stream you will experience world class training based on the Good Practice Guidelines and in the Lead Stream there is an interactive thought leadership discussion and debate.

In addition to all of this, the BCI World Conference and Exhibition includes: 

  • Pre-conference training with expert instructors
  • AGM – the must attend event for all BCI members
  • Welcome networking event – join us for a night of live music, nibbles and drinks
  • Live fully interactive game show
  • Exhibition with a variety of attractions including demonstrations and product showcasing
  • Guided tour with an experienced practitioner around the event for newcomers
  • BCI clinic – visit the BCI stand with your BC related questions
  • Exhibition Floor Complimentary Seminar Programme and Vendor Showcasing
  • Gala dinner and global awards at the landmark Science Museum in London

Don't miss out on this great opportunity to learn and network with your colleagues from across the world. Book your place today by clicking here.

Actions that property owning organizations can take to better protect facilities, tenants and employees from civil unrest

Article provided by Preparis.


The recent killing of 18-year-old Michael Brown in Ferguson, MO, sparked a national response so powerful that frequent protests ignited throughout the United States bringing greater awareness to injustices that are still prevalent in our modern society. These protests and demonstrations, when performed peacefully, can bring together a community in ways that few other actions can; however, as can be seen with the happenings surrounding Ferguson, protests have a way of spiraling out of control, causing catastrophic damage and loss of life.

From a property management perspective, it is important for the safety of your tenants and the protection of your properties to understand the cultural dynamics within the communities adjacent to your business locations, stay abreast of the events involving political discord that could permeate those business locations, prepare for the worst scenario—civil disturbances involving your properties—and properly respond to instances of civil unrest. This article offers a guide to help you begin the process of achieving these goals in the event that other instances of civil unrest hit closer to home.



Christian Toon makes the case for a blended approach to backup and storage plans.

Data backup and storage is the IT equivalent of tidying up at the end of the day. Putting all your information away neatly so you know it is accounted for, secure and easy to find again. An unlikely topic, you would imagine, for strong opinions and lively debate. Yet that is exactly what it has become and for good reason.

Every day more data is handled by more employees who are spread across multiple locations and use a variety of devices. This increases the vulnerability of information. The solution for many organizations is to implement a centrally controlled data back-up and storage plan from the range of options available. And this is where the debate can become heated. In the red corner are the cloud converts, those who are quick to point out that ultimately all hardware-based back-ups will fail, and that nothing offers the same storage capacity, flexibility and ease of access. Over in the blue corner, we find those who approach the cloud with more caution. They can point to a growing evidence base such as the recent Symantec study [1] that shows 68 percent of companies have been unable to recover data stored in the cloud and to the fact that Forrester urges companies to back-up all cloud-stored data [2].

The reality of the workplace is complex. IT departments need to prioritise limited budgets and work with legacy IT infrastructure as they build confidence in the security and benefits of an established cloud provider. In many cases this leads to a hybrid data back-up and storage system that include onsite servers for the most active, business critical or confidential information, and securely stored offsite tape and disc as well as the cloud for less essential or dormant data. The result is tidy, cost-effectively managed and protected information and an IT team released to add more value elsewhere. At least, that is, until employees start asking for data they have lost or can’t access. The effort required to meet these requests has caught many IT professionals off-guard.



After many years with the aim of ‘promoting the art and science of business continuity’ around the world, the Business Continuity Institute (BCI) has now stated that its purpose is ‘to promote a more resilient world.’

This change of focus is supported by a new vision statement. Previously the BCI’s vision statement was: “To be the Institute of choice for business continuity professionals.” This has now been changed to: “To be the Professional Body of choice for resilience professionals.”

To support the above aims the Institute has set out three clear goals:

  • To deliver a consistent “BCI experience” for members to develop and enhance their qualifications and expertise;
  • To strengthen BCI’s role as “the global thought leader” for continuity and resilience;
  • To increase BCI’s global influence within both mature and emerging markets which will be reflected by a growth in membership.


US Department of Housing and Urban Development (HUD) Secretary Julián Castro has launched a $1 billion National Disaster Resilience Competition. He was joined by Dr. Judith Rodin, President of The Rockefeller Foundation, in announcing that eligible states and localities can now begin applying for funds. Representatives from eligible communities will have the opportunity to attend Rockefeller-supported Resilience Academies across the country to strengthen their funding proposals.

"The National Disaster Resilience Competition is going to help communities that have been devastated by natural disasters build back stronger and better prepared for the future," said Secretary Julián Castro. "This competition will help spur innovation, creatively distribute limited federal resources, and help communities across the country cope with the reality of severe weather that is being made worse by climate change."

"The Rockefeller Foundation is committed to spurring innovation in resilience planning and design so that communities can build better, more resilient futures, particularly for their most vulnerable citizens" said Dr. Judith Rodin, President of The Rockefeller Foundation. "Building resilience will minimize the impact of the next shock, while also improving life in communities day-to-day, allowing them to yield a resilience dividend. Everyone wins."

The National Disaster Resilience Competition makes $1 billion available to communities that have been struck by natural disasters in recent years. The competition promotes risk assessment and planning and will fund the implementation of innovative resilience projects to better prepare communities for future storms and other extreme events. Funding for the competition is from the Community Development Block Grant disaster recovery (CDBG-DR) appropriation provided by the Disaster Relief Appropriations Act, 2013 (PL 113-2).

All successful applicants will need to tie their proposals to the eligible disaster from which they are recovering.

Given the complexity of the challenge HUD will partner with The Rockefeller Foundation to help communities better understand the innovation, broad commitment, and multi-faceted approach that is required to build toward a more resilient future. As they did in HUD's Rebuild by Design competition, The Rockefeller Foundation will provide targeted technical assistance to eligible communities and support a stakeholder-driven process, informed by the best available data, to identify recovery needs and innovative solutions.

There are 67 eligible applicants for the $1 billion National Disaster Resilience Competition. All states with counties that experienced a Presidentially Declared Major Disaster in 2011, 2012 or 2013 are eligible to submit applications that address unmet needs as well as vulnerabilities to future extreme events, stresses, threats, hazards, or other shocks in areas that were most impacted and distressed as a result of the effects of the Qualified Disaster. This includes 48 of 50 states plus Puerto Rico and Washington, DC. In addition, 17 local governments that have received funding under PL 113-2 are also eligible.

Read more on the National Disaster Resilience Competition (PDF).

Whether you already have one or are contemplating acquiring one, having a Standby Power Generator is not a ‘set it and forget it’ responsibility.

As a Business Continuity professional you should not rely on that generator to mitigate electrical disruption risks unless you ask – and get satisfactory answers to – four questions about the most important aspects of owning and using a backup generator:



The Weather Company, best known for The Weather Channel and weather.com, is getting into the emergency alert business — a natural fit given the company's focus and market saturation.

Using its large-scale distribution and weather expertise, the company is, in partnership with local officials, building a localized alerting platform for state, local and private authorities to manage and distribute emergency alerts via The Weather Channel properties and existing local distribution points. 

“The U.S. offers its citizens some of the best emergency alerting capabilities in the world,” said Bryson Koehler, executive vice president and CIO of The Weather Company, noting that the National Weather Service and FEMA ensure national coverage through alerts and the Integrated Public Alert and Warning System (IPAWS) system. "But most communities currently do not have a local alerting system to integrate with IPAWS. As a result, many alerts cover large areas or do not provide the types of local details that can best serve the public.”