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Volume 27, Issue 3

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Jon Seals

Integration with ConnectWise Management Platform Enables IT Service Providers to More Effectively Run Their Business and Focus on Better Servicing Their Customers


SUNNYVALE, Calif. – Zetta.net announced today it has completed integration of its enterprise-grade (DR) solution with ConnectWise, a leading business management platform for IT service providers, VARs, ISVs, and MSPs. IT service providers now have a complete view of their Zetta.net customers' data usage, alerts, billing and other activities from within the ConnectWise platform, streamlining their management and administrative tasks. As a result, IT service providers can more efficiently run their business and focus on better servicing their customers.

Tweet this: @zettanet integrates its #cloudbackup and #disasterrecovery solution with @connectwise

More than half of the world's top managed services providers (MSPs) leverage the ConnectWise platform to increase profitability, efficiency and control. Zetta.net's integration with ConnectWise builds on its effort to simplify backup administrative processes by delivering a unified backup management and automated billing platform to MSPs.

Zetta.net partners can streamline and automate their business processes with ConnectWise to:

  • Proactively manage backup and restore status of their clients' backup environments
  • Quickly extract alerts and automatically open a service ticket
  • Link customer account usage and create automated billing

Zetta.net provides file, database and server image backups for both physical and virtual environment without the need of an appliance. With built-in WAN acceleration, the solution delivers faster backup and recovery speeds with data transfer rates of up to 5TB in 24 hours. Its appliance-free approach is an advantage for MSPs because it eliminates extra resources and cost associated with deploying and maintaining hardware at each customer site. As a result, customers are up and running in minutes and backup and recovery can be managed from anywhere.

"With Zetta.net's cloud backup and DR solution, we know our clients' data is available anytime, anywhere," said Peter Cronin at Biff Duncan Associates, Inc. "Zetta's integration with ConnectWise will give us a more integrated picture of our clients' backup and recovery status and automate common tasks so we can focus on better servicing our clients."


"We're excited Zetta.net's MSP strategy includes integration to ConnectWise," said Jeannine Edwards, Director, ConnectWise Platform at ConnectWise. "Their SaaS-based approach to protecting mutual partners' backup and recovery needs will make for a great addition to the ConnectWise Platform community."


"We continue to drive simplicity and efficiency into our solution to help MSPs build a more profitable backup service," said Art Ledbetter, Director of Channels at Zetta.net. "The integration with ConnectWise enables MSPs to eliminate manual business processes and enhance visibility into their clients' backup activities to effectively manage their business."

With the ConnectWise integration, Zetta.net continues to help MSPs simplify management of their backup service and more effectively grow their business. As a result, Zetta.net experienced unprecedented partner growth with:

  • 357% new partners in the first half of 2014
  • 871% new customers from partners in 2013
  • 97% client retention

About Zetta.net

is an award-winning provider of for small/medium enterprises and managed service providers (MSPs). Its software-only approach with built-in WAN acceleration enables companies to simplify backups, speed data recovery and reduce overall cost.

For more information, visit: www.zetta.net or www.linkedin.com/company/zetta-inc 


Follow Zetta.net on Twitter at: www.twitter.com/zettanet

Tags: cloud backup, disaster recovery, offsite backup, online backup, hybrid cloud backup, remote backup, server backup, data protection, MSP backup

Today, I conclude a three-part series on risk assessments in your Foreign Corrupt Practices Act (FCPA) or UK Bribery Act anti-corruption compliance program. I previously reviewed some of the risks that you need to assess and how you might go about assessing them. Today I want to consider some thoughts on how to use your risk assessment going forward.

Mike Volkov has advised that you should prepare a risk matrix detailing the specific risks you have identified and relevant mitigating controls. From this you can create a new control or prepare an enhanced control to remediate the gap between specific risk and control. Finally, through this risk matrix you should be able to assess relative remediation requirements.

A manner in which to put into practice some of Volkov’s suggestions was explored by Tammy Whitehouse, in an article entitled “Improving Risk Assessments and Audit Operations”. Her article focused on the how Timken Company, assesses and then evaluates the risks the company has assessed. Once risks are identified, they are then rated according to their significance and likelihood of occurring, and then plotted on a heat map to determine their priority. The most significant risks with the greatest likelihood of occurring are deemed the priority risks, which become the focus of the audit/monitoring plan, she said. A variety of solutions and tools can be used to manage these risks going forward but the key step is to evaluate and rate these risks.



There’s no doubt that virtualisation has been a boon to many enterprises. Being able to rationalise the use of servers by spreading storage and applications evenly over a total pool of hardware resources leads to higher cost-efficiency, as well as improved disaster recovery and business continuity. Yet in practical terms, businesses are often still tied to one vendor for any effective storage strategy. To break free of that constraint, software-defined storage (SDS) lets IT departments mix and match the physical storage devices as they want. And there are further benefits too.



I was recently talking with a friend about—what else—Facebook and her thoughts on whether that would be too private to share.

“Oh, I don’t believe in privacy,” she said with a dismissive hand wave.

That stumped me, in large part because she’s a defense attorney.

“You don’t believe in privacy as a fact or you don’t believe in privacy as a law?” I asked.

“Oh - legal privacy is very important,” she said. “But privacy as a fact—I don’t believe in it. It doesn’t exist.”

It sounds like a distinction only a lawyer could make. Yet as Big Data becomes commonplace, CIOs must educate themselves about the legal risks and responsibilities of gathering and using data, advises Larry Cohen, global CTO of Capgemini.

"I think the CIO is already kind of taking on more of a role of a risk broker and risk orchestrator in the enterprise," Cohen told CIO.com. "I think this is a perfect example of how a role like that arises in a topic like Big Data."



A Case In Point

Not long ago I was talking with a long-term CIO of a large organization about Disaster Recovery. He proceeded to tell me they are all set, as their tapes are stored offsite. To him, that was all he needed to be concerned about as it related to DR.

When a fire broke out in the office next to their data center, I am certain that offsite tapes were the last thing on his mind. He learned a hard lesson about relying on backups though. Turns out that after the fire, they were able to physically relocate their entire office before IT was able to restore all their applications. Even more disturbing than that was the discovery that they had more than ten days’ worth of data loss due to old/bad tapes, skipped files, and incomplete backups. I would not have wanted to be him when he met with the COO in the aftermath and had to explain the situation and his lack of preparedness.



The Napa County earthquake will have political aftershocks on Capitol Hill. The big question is how long they’ll last.

Prompted by California’s weekend temblor, lawmakers are renewing their push for earthquake warning programs. The most recent quake could spur support for a long-debated early warning system. It also could reveal some partisan fault lines.

“What we need is the political resolve to deploy such a system,” Sen. Dianne Feinstein, D-Calif., said this week.

In April, underscoring the role of politics in earthquake matters, 25 House Democrats from California, Oregon and Washington endorsed a proposal to provide $16.1 million for an earthquake early warning system. No Republican signed the letter requesting the funds.



As government leaders in California wend their way through the management of the state's historic drought, real discussions about how the state should adapt to water scarcity are taking place. And if history is a guide, the decisions made in the Golden State will have their impact in other places where water scarcity is becoming the norm.

Make no mistake: California is moving forward into uncharted territory. Traditional engineered solutions, such as the California Aqueduct that channels water from the wetter regions in the north to the arid south, are being challenged by a host of factors beyond the drought, including environmental regulations and the capacity of the systems themselves. Such water-transfer projects made it possible for the drier Southland to grow and become the most populous region of the state. But government and private-sector leaders are rapidly realizing that other approaches will be needed to fulfill future statewide agriculture, business and residential water needs.



Rapid response tools critical to stay in business as outage costs soar

LONDON, UK – SevOne, the leader in providing scalable performance monitoring solutions to the world’s most connected companies, warns that with the price of downtime per hour rising by 38% from £50,000 to £80,500 since 2010, businesses are facing a fight not only to stay online, but also to stay in business.

Jack Sweeney, CEO of SevOne comments “We live in a 24/7 connected world and for users, it is highly frustrating when websites are unavailable. However, for businesses, this not only represents a loss of control and a loss of earnings, but potentially reputational damage. Without performance management tools, businesses are unnecessarily exposing themselves to risk.”

In 2012, Amazon lost $1,104 every second it was down, whilst it has been reported that 59% of Fortune 500 companies suffer from at least 1.6 hours of downtime per week, equating to an average weekly loss of £128,800. This not only has financial consequences but also affects staff productivity and can damage a brands reputation; Google’s recent outage was covered by hundreds of news outlets with many users switching to rival services for the duration.

Sweeney concludes, “Technology should be providing the answers without the need for manual intervention. Technical staff cannot be expected to act quickly enough to predict outages without support, and while the likes of Amazon can recover from issues like this, smaller organisations can’t and that is why they must take steps to protect themselves.

“The deployment of solutions which log data and provide real-time analytics on large volumes of unstructured data are crucial to the IT department. Through this, employees are able to gain a better understanding into the behaviour of users, customers, applications and networks, allowing businesses to spot issues before they happen – significantly reducing, or in some cases, eliminating downtime altogether.”

For more information on SevOne Log Appliance and how it can reduce troubleshooting time and provide users with proactive alerts to prevent downtime please visit: http://www.sevone.com/company/news-events/press-releases/sevone-launches-industry-s-first-performance-log-appliance

SAN FRANCISCO IObit, the provider of system utility software and system security product for over 20 million global users, today announced the release of its new free system tool Game Assistant 2 beta. This brand new program is specially designed for Gamers and Laptop users to enhance their gaming experience and protect their PC from hardware damage caused by overheating.

Laptop has already been one of daily necessities for most people. Overheating and slow speed were the most common problems that almost all gamers worried about. Overheating could cause irreversible damage to the Mainboard, CPU and GPU on delicate electronics. Incorporated with CPUID Temperature Monitoring technology, Game Assistant 2 detects and displays the temperature of CPU, GPU and Mainboard as well as Fan speed with over 90% accuracy. What's more, it can display the information and send alarm in real time even in game window, when launching games directly from Game Assistant 2. Also Game Assistant 2 automatically boosts the launching speed and offers a one-click solution to lower RAM consumption and improve gaming experience.

“With the popularity of laptops and games, overheating becomes an annoying problem for gamers equipped with laptop. I am one of them. In our survey, about 63% laptop users believe it’s helpful to monitor the temperature for their laptops.” said Antonio Zhang, Marketing Director at IObit. “The number increases to 87% among those who play games on laptops. We hope that every laptop user would pay attention before it’s too late, and we are confident that Game Assistant 2 will help.”

Now Game Assistant 2 beta supports for Windows XP/7/8/ and over 90 popular games. It’s free to download Game Assistant 2 beta on Softonic.com and IObit.com.

About Game Assistant 2

To protect gaming PC, especially laptops from hardware damage caused by overheating, Game Assistant 2 detects and displays the temperature of CPU, Mainboard, GPU and Fan speed in real time. What's more, it can also run without any compatibility problem in game window, for instance in League of Legends. An alarm would come when the temperature was higher than the standard. Still it provides one-click solution to lower RAM consumption to speed up PC.

About IObit

Founded in 2004, IObit provides consumers with innovative system utilities for Windows, Mac, and Android OS to greatly enhance their performance and protect them from security threats. IObit is a well-recognized industry leader with more than 100 awards, 200 million downloads and 10 million active users worldwide.


COLORADO SPRINGS, Colo.STORServer® and CommVault® (NASDAQ: CVLT) are today announcing an eight-city U.S. road tour beginning Sept. 10 and wrapping up Nov. 12. During each stop, current and new resellers and sales staff will receive training from each company’s executives on the features, functions and benefits of the STORServer Backup Appliance, powered by CommVault Simpana software.

In late 2013, CommVault and STORServer launched a new series of STORServer Backup Appliances, Powered by CommVault. The STORServer Enterprise Backup Appliance (EBA) 2202 recently received the only “Best in Class” designation in analyst firm DCIG’s 2014-15 Integrated Backup Appliance Buyer’s Guide. STORServer sells five appliance models in the CommVault line: BA640, BA641, EBA802, EBA1202 and EBA2202.

“STORServer and CommVault have partnered to bring a true data management appliance to the market place, helping to remove the added complexity of adopting new technology in the data center,” said Jeff Echols, senior director of product and solutions marketing at CommVault. “This enables our reseller community to help customers solve unique data management challenges by offering industry-leading hardware and software in an easy-to-quote, deploy and maintain appliance approach.”

From Sept. 10 through Nov. 12, STORServer, a leading provider of proven data backup solutions, and CommVault, an industry leader in data protection software, will host trainings in:

  • Orlando, Fla.: Sept. 10
  • Salt Lake City: Sept. 17
  • San Francisco: Oct. 7
  • Los Angeles: Oct. 9
  • Nashville, Tenn.: Oct. 15
  • Portland, Ore.: Oct. 22
  • Dallas: Nov. 5
  • Kansas City, Mo.: Nov. 12

Resellers can sign up to attend by visiting http://www.storserver.com/partner-news/.

“The addition of the CommVault engine to our appliance line creates a new and exciting revenue-generating opportunity for resellers,” said John Pearring, vice president of STORServer. “We invite our current channel partners and outside resellers to attend the road show stops so they can learn more about how this new product offering will affect their clients and sales.”

The CommVault BA600 model is sized for IT shops, corporate departments or branch offices with 1-5 terabytes (TBs) of data. Appliances are also available in three of the Enterprise Backup Appliance models (EBA800, EBA1200 and EBA2200) and are ideal for customers with up to one petabyte of data to protect. Prices for the appliances begin at less than $10,000 with the addition of software offered in both capacity and client/application-based license options.

“Based on CommVault Simpana 10, this solution brings users the right combination of technology, performance and scalability to handle increasing workloads of all types in all sizes of customer environments with ease and reliability,” said Echols. “We invite current and prospective resellers to join our road show stops to find out how we can make a difference for them and their customers.”

For more information about the STORServer Backup Appliance, powered by CommVault, visit http://www.storserver.com/software/powered-by-commvault/.