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Volume 27, Issue 4

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Jon Seals

New workflow tool decreases human error risk, increases confidence in supporting IT/business requirements

HUNTSVILLE, Ala. – Emerson Network Power, a business of Emerson (NYSE: EMR) and a global leader in maximizing availability, capacity and efficiency of critical infrastructure, today announced the availability of the Trellis™ Process Manager, offering data center managers an easy-to-use, automated workflow manager. The new Trellis™ module creates, tracks and provides views on data center workflow allowing organizations to improve the execution and efficiency of standard data center processes. Combined with the other modules of the complete Trellis DCIM solution, Trellis Process Manager also allows users to immediately see the impact of proposed changes on the data center, improving costs and efficiencies by enabling accurate planning.

“Data from our December 2013 Datacenter Survey on DCIM shows that nearly 50 percent of respondents identified human error as a cause of downtime in their organizations,” said Jennifer Koppy, research manager, IDC. “When we looked specifically at large data centers (more than 20,000 square feet), 70 percent identified human error as a cause of downtime. This data suggests that a solution that automates critical data center activities, such as the Trellis™ Process Manager, is very much needed in the marketplace.”

The Trellis Process Manager enforces a process, including necessary approvals for making changes to the data center infrastructure. It contains four out-of-the-box templates for core data center processes – installing, moving, decommissioning and renaming devices – to ensure best practices are followed when making changes on the data center floor. Actions within these processes cannot be performed without the correct approvals, and all tasks are automatically assigned and delays escalated to the correct person or team. After tasks are completed, the Trellis Process Manager automatically updates the data center plan, ensuring the DCIM plan is always accurate. The templates can be customized as needed to reflect the organization’s workflow.

In addition to automating processes, the Trellis Process Manager helps managers, planners and operators to provide cost-based assessment, evaluation and recommendations to senior management to support budget allocation. The workflow tool provides a far more dynamic and accurate approach to assessment, which today is a manual process fraught with difficulty and inaccuracies. Now, data center managers can have increased confidence in the data center’s abilities to support IT/business requirements.

“The Trellis Process Manager adds workflow capabilities to the existing functionality of the Trellis platform, filling a need in the marketplace to remove human error and provide visibility to the effects of certain changes on the data center,” said Steve Hassell, president of Emerson Network Power’s Data Center Solutions business. “The addition of the Trellis Process Manager demonstrates Emerson Network Power’s commitment to developing holistic DCIM data center solutions based on the Trellis platform.”

To learn more about Emerson Network Power’s DCIM solutions, please visit

www.EmersonNetworkPower.com/Trellis.

 

About Emerson Network Power

Emerson Network Power, a business of Emerson (NYSE: EMR), delivers software, hardware, and services that maximize availability, capacity, and efficiency for data centers healthcare and industrial facilities. A trusted industry leader in smart infrastructure technologies, Emerson Network Power provides innovative data center infrastructure management solutions that bridge the gap between IT and facility management and deliver efficiency and uncompromised availability regardless of capacity demands. Our solutions are supported globally by local Emerson Network Power service technicians. Learn more about Emerson Network Power products and services at www.EmersonNetworkPower.com.

About Emerson 
Emerson (NYSE: EMR), based in St. Louis, Missouri (USA), is a global leader in bringing technology and engineering together to provide innovative solutions for customers in industrial, commercial, and consumer markets around the world. The company is comprised of five business segments: Process Management, Industrial Automation, Network Power, Climate Technologies, and Commercial & Residential Solutions. Sales in fiscal 2013 were $24.7 billion.  For more information, visit 
www.Emerson.com.

CHICAGO -- Healthcare Providers Service Organization (HPSO), a division of Aon Affinity, the affinity business of Aonplc  (NYSE: AON) and  CNA (NYSE: CNA) today announced they have released their first-ever risk study for counselors, Understanding Counselor Liability Risk. The findings were presented at the American Counseling Association Conference & Expo in Honolulu.

"HPSO and CNA are dedicated to educating counselors regarding their risk exposures," stated HPSO President Michael Loughran. "The first of its kind, the new report provides counselors with vital information regarding claims impacting their profession and arms them with risk management recommendations that can help them manage these risks." 

The report contains an analysis of four key areas of risk for counselors; professional liability exposures, defense of licensing board investigations, deposition assistance and record request claims. The findings are based on claims paid by CNA on behalf of HPSO-insured counselors that closed over a 10-year period from January 1, 2003, through December 31, 2012.  The report also includes legal case studies, risk management recommendations and selected highlights from the 2013 Qualitative Counselor Work Profile Survey. 

"By sharing claim information, identifying causes of loss, and incorporating recommendations into the report, we can help enhance counselors' risk management and client safety efforts," stated Bruce Dmytrow, vice president, Risk Control, at CNA.   

 

Key findings:

Dmytrow and Loughran presented the study's key findings, which include:

  • Though the frequency of malpractice claims asserted against counselors was low, the severity of those claims was high. The average total incurred costs, including indemnity paid and legal expenses to defend, was $176,712.
  • More than half (56.7%) of licensing board complaints were successfully defended on behalf of the counselor, resulting in the board rendering no action.
  • Clients most often sought counseling for marital discord (31.7%).
  • Marriage / family counselors accounted for the largest percentage of closed claims.
  • A survey among 3,123 counselors in the HSPO / CNA program found that 71.9% of counselors reporting a professional liability or defense of license claim were 51 years of age or older. 

"We consistently strive to provide relevant resources to our members that assist them in their practice," said ACA Chief Executive Officer, Richard Yep, CAE, FASAE. "The data published by HPSO and CNA in their new report is intended to help counselors prevent incidents and improve client outcomes."

The HPSO/CNA Professional Liability Insurance Program provides coverage to individual counselors and counseling practices.  As of 2013, the HPSO/CNA program insured approximately 75,000 counselors and counseling practices nationwide.

Understanding Counselor Liability Risk is available online at http://www.hpso.com/counselorclaimreport. To obtain hard copies, please contact Jennifer Flynn at 215.773.4513 or " _cc="" _bcc="" _subject="" _body="" style="color: blue; outline: none;">Jennifer.flynn@aon.com.

Read additional HPSO claims studieswww.hpso.com/resources/claim-studies.jsp
Follow HPSO on Facebookwww.facebook.com/hpsocares

 

About HPSO
Healthcare Providers Service Organization is a registered trade name of Affinity Insurance Services, Inc.; (AR 244489); in CA & MN, AIS Affinity Insurance Agency, Inc. (CA 0795465); in OK AIS Affinity Insurance Services Inc.; in CA, Aon Affinity Insurance Services, Inc., (0G94493), Aon Direct Insurance Administrators and Berkely Insurance Agency and in NY AIS Affinity Insurance Agency.  HPSO is one of the largest providers of individual professional liability insurance in the U.S., serving over 250,000 health care professionals. They have been answering the insurance needs of health care professionals since 1980. For more information visit http://www.hpso.com.

 

About Aon Affinity
Aon Affinity is a trade name for Affinity Insurance Services, Inc. Aon Affinity combines the specialized knowledge of affinity program management with the extensive resources of a global company to help clients achieve their goals. With an innovative approach to program strategy, from the design of products and services to the delivery of the marketing message, Affinity offers full-service capabilities; technical expertise and industry knowledge to deliver value to clients. Visit http://www.aon.com/affinity for more information.

 

About Aon
Aon plc (NYSE:AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions andoutsourcing services. Through its more than 66,000 colleagues worldwide, Aon unites to empower results for clients in over 120 countries viainnovative and effective risk and people solutions and through industry-leading global resources and technical expertise. Aon has been named repeatedly as the world's best broker, best insurance intermediary, reinsurance intermediary, captives manager and best employee benefitsconsulting firm by multiple industry sources. Visit www.aon.com for more information on Aon and www.aon.com/manchesterunited to learn about Aon's global partnership and shirt sponsorship with Manchester United.

 

About CNA
Serving businesses and professionals since 1897, CNA is the country's eighth largest commercial insurance writer and the 13th largest property and casualty company. CNA's insurance products include standard commercial lines, specialty lines, surety, marine and other property and casualty coverages. CNA's services include risk management, information services, underwriting, risk control and claims administration. For more information, please visit CNA at www.cna.com. CNA is a registered trademark of CNA Financial Corporation.

One or more of the CNA companies provide the products and/or services described. The information is intended to present a general view for illustrative purposes only. It is not intended to constitute a binding contract. Please remember that only the relevant insurance policy can provide the actual terms, coverages, amounts, conditions and exclusions for an insured. All products and services may not be available in all states and may be subject to change without notice. For more information please visit CNA at www.cna.com. CNA is a registered trademark of CNA Financial Corporation. Copyright © 2014 CNA. All rights reserved.

Follow CNA on: Facebook | Twitter  | LinkedIN

 

About ACA
The American Counseling Association is a not-for-profit, professional and educational organization that is dedicated to the growth and enhancement of the counseling profession. Founded in 1952, ACA is the world's largest association exclusively representing professional counselors in various practice settings. By providing professional development, leadership training, publications, continuing education opportunities, and advocacy services to more than 55,000 members, ACA helps counseling professionals develop their skills and expand their knowledge.

Computerworld — The mobile market is moving on. Traditional smartphones and tablets are maturing. The next phase is coming, and it consists of the Internet of Things, a descriptive phrase that includes all manner of smart (and barely smart) devices, often connected wirelessly.

While smartwatches, fitness bands and connected appliances are important, the current focus on consumer products diminishes the fact that the greatest impact this category may have will be on the enterprise. Consumer experimentation will lead the market, but enterprise adaptation will not be far behind. For this reason, I use the term "Enterprise of Things" (or EoT) to describe this next wave that enterprises will need to deal with, even as most still try to adequately cope with the more mature mobile devices already impacting their users, networks and applications.

...

http://www.cio.com/article/750301/The_Enterprise_of_Things

Computerworld — Business groups in a growing number of companies appear to be plowing ahead on data analytics projects with little input or help from their own IT organizations.

Rather than leveraging in-house IT skills and technology, many business groups are using their own data and department-level analysts to cobble together analytics strategies, according to a survey by IDC.

Business managers and IT managers appear to have different assessments of the value enterprise IT organizations bring to big data and data analytics projects. While IT groups see themselves as enablers, business leaders tend to view IT as a stumbling block.

For the study, IDC surveyed 578 line-of-business managers, IT managers, data analysts and business executives.

...

http://www.cio.com/article/750274/Business_Groups_See_IT_Shops_as_Roadblocks_to_Data_Analytics_Projects

Security Services Provide More Flexibility; Optimized For Any IT Environment

SAN FRANCISCOAlert Logic, a leading provider of Security-as-a-Service solutions for the cloud, today announced upgraded versions of its Alert Logic Threat Manager and Alert Logic Web Security Managersolutions. The enhanced offerings underscore the company’s commitment to support hybrid datacenters with managed, easy-to-deploy security solutions for all IT environments.

With the rapid adoption of cloud computing and hybrid IT environments, organizations are looking for security and compliance solutions which can be easily deployed and managed across both on-premises and cloud environments. The updated versions of Alert Logic Threat Manager and Alert Logic Web Security Manager provide a singular hybrid security solution to address the different threats that cloud and on-premises infrastructures face, with tools that perform in both environments.

"Alert Logic's suite of security and compliance solutions are easy to use and designed to protect my mission-critical applications and infrastructure within my evolving datacenter,” said Mike Goode, Vice President and CIO, Retirement Clearinghouse. “The deep insight into activity within my environment and continuous protection delivered by Alert Logic's products and security operations center (SOC) have increased our security and compliance posture while also increasing my team's productivity."  

The latest edition of Alert Logic Threat Manager provides customers with an easier way to manage their hybrid IT environments by delivering consistent capabilities and user experience through a single Intrusion Detection System (IDS) and vulnerability scanning platform; this eliminates the need to deploy and manage multiple solutions in different IT environments. In addition, Alert Logic’s physical appliances now support network traffic in excess of 10Gbps for on-premises IT; as network traffic in any environment grows, Alert Logic Threat Manager scales to meet the requirements of the growing IT infrastructure. 

“We needed an Intrusion Detection System (IDS) to safeguard data that would scale with us in any environment,” said Joel Confino, CEO Haydle. “The Alert Logic Threat Manager solution was quickly deployable through AWS Marketplace and delivers what we need for network security with a single solution.” 

Alert Logic also announced that Alert Logic Web Security Manager is now available for direct purchase in the AWS Marketplace, enabling fast and easy web application security via their Web Application Firewall (WAF). This gives buyers additional access to benefits specific to the AWS Marketplace, like usage-based billing, and continues support for Auto Scaling, which was released in Q4 2013.

“As hybrid IT options expand, we remain committed to delivering solutions for new cloud environments while continuing to support customers with on-premises assets,” said Dave Colesante, Alert Logic Senior Vice President of Product Development and CTO. “As the datacenter continues to evolve, we look to optimize security solutions wherever they are deployed.”

Additional Resources Available:

Blog

@alertlogic on Twitter

LinkedIn

About Alert Logic

Alert Logic, the leading provider of Security-as-a-Service solutions for the cloud, provides solutions to secure the application and infrastructure stack. By integrating advanced security tools with 24×7 Security Operations Center expertise, customers can defend against security threats and address compliance mandates. By leveraging an “as-a-Service” delivery model, Alert Logic solutions include day-to-day management of security infrastructure, security experts translating complex data into actionable insight, and flexible deployment options to address customer security needs in any computing environment. Built from the ground up to address the unique challenges of public and private cloud environments, Alert Logic partners with over half of the largest cloud and hosting service providers to provide Security-as-a-Service solutions for business application deployments for over 2,400 enterprises. Alert Logic is based in Houston, Texas, and was founded in 2002. For more information, please visitwww.alertlogic.com.

IDG News Service (Boston Bureau) — SAP is continuing to merge its HANA in-memory database platform with its Business Warehouse data warehousing software, with the latest update adding support for HANA's real-time data loading services.

Companies with large data warehouses often load information sets at off-peak times, such as in overnight batch jobs. But with the general availability of Business Warehouse 7.4, HANA's "smart data access" services can tap any source within or outside a company as it's needed. SAP is calling the approach an "in-memory data fabric."

The services don't actually physically move data into Business Warehouse; rather, the target sources are viewed as virtual tables. This services provide broader access to data sets, as well as the ability to keep frequently accessed information sets inside the core data warehouse while reaching out to ones that are needed only occasionally as desired.

...

http://www.cio.com/article/750249/SAP_Rolls_Out_39_smart_39_New_Way_to_Do_Data_Warehousing

James Leavesley, outlines why risk managers need to be up to speed with the social media revolution.

Social media is no longer just the latest buzz word or an experiment for creative marketing teams. Organizations are fast recognising the importance of social media from a customer, employee and business partnership perspective. Companies are using blogs, videos, Facebook and Twitter to connect with ‘communities’. However, it only takes one disgruntled customer to take to Twitter, You Tube or Facebook and the results can be costly. Even worse damage can be done by a rogue employee with access to corporate social media accounts and a determination to discredit the company.

So here are five reasons why risk managers should get up to speed with social media and how to control it:

...

http://www.continuitycentral.com/feature1159.html

In its latest Bulletin, APEC (Asia-Pacific Economic Cooperation) has provided details of what it is doing to assist regional SMEs to develop business continuity plans.

The Bulletin focuses on a multi-year project launched in 2011 by APEC to enhance the capacity of SMEs to prepare for disasters and to ensure “minimal and tolerable disruption to business operations and supply chains”.

“The main goal of the APEC project is to promote SMEs to establish business continuity plans for sustainable global supply chains,” Johnny Yeh, executive director of the APEC SME Crisis Management Center in Chinese Taipei, told the APEC Bulletin. Mr. Yeh is overseeing the APEC project.

“This is accomplished by training related government, non-profit and private sector organizations in APEC member economies, so they, in turn can train SMEs in their respective economies,” Mr Yeh continued.

As part of the project, experts have developed a simple step-by-step APEC Business Continuity Planning Guidebook for SMEs.

Read the full Bulletin.

Network World — Cisco this week is unveiling two new configurations of its recently-launched Nexus 9000 switches, a new 40G Nexus switch.A In addition, Cisco is celebrating the fifth anniversary of its UCS server.

Cisco also announced certification programs for its new Application Centric Infrastructure (ACI) programmable networking product line, which includes the Nexus 9000 switches. ACI is Cisco's non-SDN response to the software-defined networking trend sweeping the industry.

The 16-slot Nexus 9516 and four-slot Nexus 9504 had been expected, and they join the existing eight-slot Nexus 9508. The Nexus 9516 is positioned as an aggregation layer switch for service provider or high-demand deployments, offering 576 wire-speed 40Gbps Ethernet ports and 60Tbps of throughput. It takes up 21 RUs, supports 2,304 10G ports, consumes 11 watts per 40G port, and uses two to four Cisco and/or Broadcom ASICs per line card.

...

http://www.cio.com/article/750237/New_Cisco_Switches_Take_Aim_at_Big_Data_Centers_Data_Applications

CIO — Few deny that the healthcare industry in the U.S. faces tremendous pressure to change. Few deny the role that technology will play in stimulating this change, either.

Uncertainty creeps in, though, when healthcare organizations try to address their healthcare needs. This is especially true of healthcare providers — the hospitals, medical offices, clinics and myriad long-term care facilities that account for roughly 70 percent of healthcare spending and that have spent much of the 21st century rushing to catch up to other vertical industries.

Most providers, says Skip Snow, a senior analyst with Forrester, are "very new to the idea that they have all this structured data in clinical systems." That's largely because, until recently, the mission of the healthcare CIO was ancillary to a provider's core mission. IT often fell under the CFO's domain, Snow says, since it focused so much on business systems.

...

http://www.cio.com/article/750183/Forrester_Outlines_IT_Imperatives_for_Healthcare_Providers