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Volume 27, Issue 4

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Jon Seals

Computerworld — The challenge: Justify to the senior management committee the expense of business relationship management (BRM) within the IT function.

Now, there are many ways to do that. All the tools for assessing value can be drawn upon. There's the balanced scorecard, ROI, maturity models (with key performance indicators) and assessments against them, surveys, IT investment ratios, IT productivity over time. All very plausible, given the right circumstances.

But as CIO, I knew that I had to do more than show that BRM made compelling sense from a stockholder perspective. I also had to show how its success would be measured over time.

...

http://www.cio.com/article/750970/Putting_the_B_in_BRM

Do you think your anti-virus software is doing an adequate job in detecting malware and keeping your computers and network safe?

Unfortunately, you may need to re-think your attitudes toward AV software. According to a new report from Solutionary and the NTT Group, AV fails to spot 54 percent of new malware that is collected by honeypots. Also, 71 percent of new malware collected from sandboxes was undetected by over 40 different AV solutions.

The report also found that even a minor SQL injection could result in financial losses upwards of $200,000 – the kind of dollar amount that could cripple a small business.

...

http://www.itbusinessedge.com/blogs/data-security/preparing-for-the-shifting-threat-landscape.html

Everything in IT these days is rapidly moving to be defined by software, including now backup and recovery.

EMC today launched a Data Protection Suite spanning its Avamar, NetWorker, Data Protection Advisor, Mozy and SourceOne products that not only makes them easier to acquire, but also sets the stage for managing them as an integrated set of processes.

Rob Emsley, senior director of product marketing for EMC, says that just like the rest of the enterprise, data protection is moving toward a software-defined model that promises to make it easier to manage backup and recovery, compliance and archiving.

As part of that exercise, Emsley says EMC is moving toward enabling a self-service model under which end users would be able to directly invoke EMC products and services within the policy guideline set by the internal IT organization across both structured and unstructured data sets.

...

http://www.itbusinessedge.com/blogs/it-unmasked/emc-starts-shift-to-software-defined-data-protection.html

This week, a new report from the United Nations’ Intergovernmental Panel on Climate Change summarized the ways climate change is already impacting individuals and ecosystems worldwide and strongly cautioned that conditions are getting worse. Focusing on impacts, adaptation and vulnerability, the panel’s latest work offers insight on economic loss and prospective supply chain interruptions that should be of particular note for risk managers—and repeatedly highlights principles of the discipline as critical approaches going forward.

Key risks the report identified with high confidence, span sectors and regions include:

...

http://www.riskmanagementmonitor.com/new-climate-change-report-highlights-risk-management-strategies/

The second earthquake to strike the Los Angeles area on March 28 is a wake-up call and reminder of the risk to commercial and residential properties in Southern California, according to catastrophe modeling firm EQECAT.

(The M5.1 quake located 1 mile south of La Habre follows the M4.4 earthquake near Beverley Hills (30 miles to the northwest) on March 17.)

In its report on the latest quake, EQECAT notes that most homeowners do not carry earthquake insurance (only about 12 percent of Californians have earthquake coverage, according to I.I.I. stats), and those that do typically carry deductibles ranging from 10 percent to 15 percent of the replacement value of the home, and commercial insurance often carries large deductibles and strict limits on insurance coverage.

...

http://www.iii.org/insuranceindustryblog/?p=3619

CSO — Hacking is no longer just a game for tech-savvy teens looking for bragging rights. It is a for-profit business -- a very big business. Yes, it is employed for corporate and political espionage, activism ("hacktivism") or even acts of cyberwar, but the majority of those in it, are in it for the money."

So, security experts say, one good way for enterprises to lower their risk is to lower the return on investment (ROI) of hackers by making themselves more expensive and time-consuming to hack, and therefore a less tempting target. It's a bit like the joke about the two guys fleeing from a hungry lion. "I don't have to outrun him," one says to the other. "I just have to outrun you."

Of course, this only applies to broad-based attacks seeking targets of opportunity -- not an attack focused on a specific enterprise. But, in those cases, being a bit more secure than others is generally enough.

...

http://www.cio.com/article/750958/Want_to_Lower_Your_Risk_Lower_the_ROI_of_Hackers

Evaluation Based on Completeness of Vision and Ability to Execute

SAN RAMON, Calif. –xMatters, inc., a global leader in enabling business processes with communications, today announced it has been positioned by Gartner, Inc. in the “Leaders” quadrant of the 2014 “U.S. Emergency/Mass Notification Services” report. Recognizing vendors focused on the activation and management of crisis communications and notifications, this report assesses a vendor’s completeness of vision and the ability to execute that vision. This is the first time xMatters has been included in this prestigious evaluation with its debut in the leaders quadrant.

The Magic Quadrant for U.S. Emergency/Mass Notification Services (EMNS), available for purchase, categorized the top 11 vendors in this space on a range of criteria, including product road map, industry support, end-user interface usability, endpoint support, mobile device application support, message management, trusted date/time source, data center operations, pricing model and customer reference feedback.

“We’re pleased to be making our debut on Gartner’s Magic Quadrant as a leader. We believe this position validates our proven track record and vision for the emergency and mass notification market,” said Troy McAlpin, CEO of xMatters. “With the rise of mobile devices and overall communication channels, the possibility for instantaneous, targeted communications becomes both possible and expected; that’s what we’re enabling at xMatters. Our product team is constantly rolling out new and exciting features and we look forward to continuing to offer the market a leading notification solution with efficient enterprise-grade scaling and delivery during time-sensitive events.”

According to Gartner, “The first few hours after a business disruption are the most critical for an organization. Its response can greatly affect the event’s scope and impact. A crisis/incident management plan can contain and prevent further damage, and guide the decision of ‘if and when’ recovery plans should be invoked.”

The EMNS report includes an overview of the different types of critical incidents, which range “from localized events, such as a shooter on a campus, or a fire or power outage, to regional and catastrophic disasters, such as earthquakes (as in Chile, Haiti and Japan), hurricanes/tsunamis (as in the New York City metropolitan area, Indonesia and Japan) and terrorist attacks.”

“We see this recognition by Gartner stressing the continued fusion of informational technology and business continuity management to solve the ever-complex communication problems businesses face today,“ said Randi Barshack, CMO of xMatters.

About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About xMatters, inc.

xMatters’ cloud-based solution enables any business process or application to trigger two-way communications (text, voice, email, SMS, etc.) throughout the extended enterprise during time-sensitive events. With over a decade of experience in rapid communication, xMatters serves more than 1,000 leading global firms to ensure business operations run smoothly and effectively during incidents such as IT failures, product recalls, natural disasters, dynamic staffing, service outages, medical emergencies and supply-chain disruption. xMatters is headquartered in San Ramon, CA with additional offices in London and Sydney. Follow us on Twitter and Facebook.

GLENDALE, Calif. – Everbridge, the only provider of end-to-end unified critical communication solutions, has been positioned as a leader in Gartner Inc.’s latest Magic Quadrant for U.S. Emergency/Mass Notification Services. The company was recognized for its completeness of vision and ability to execute.

“We believe Everbridge’s placement in the Leaders quadrant by Gartner confirms our ability to provide customers with the most comprehensive, innovative and global solutions for critical communications,” said Jaime Ellertson, Chairman & CEO of Everbridge. “Our Unified Critical Communication Suite is the only solution that integrates interactive visibility, GIS targeting, advanced mobility, two-way communication and global message delivery in an intuitive, streamlined environment. We remain committed to maintaining this leadership position and delivering a solution that helps organizations of all sizes to communicate effectively during disruptive events.”

Everbridge serves customers across diverse industries, including corporations, state and local government, healthcare, financial services and higher education. The company’s vision and thought leadership in emergency notification and critical communications is supported by the company’s explosive growth in 2013. From January to December of 2013, Everbridge added 480 new customers and achieved sales growth of 30% year-over-year, enabling clients to connect with over 50 million people around the world.

For more information on Everbridge, and to access the U.S. Emergency/Mass Notification Services Magic Quadrant, please visit: http://go.everbridge.com/GartnerMQ2014-web.html.

 

About Everbridge

Everbridge provides a unified critical communication suite that helps clients be better prepared, make better decisions, and respond quickly and confidently during disruptive events. When an incident happens, whether it’s a natural disaster or an IT service outage, we automate communications to ensure that the right messages get to the right people at the right time. Widely recognized by analysts as the market leader, Everbridge solutions are trusted by clients in all major industries and government sectors to connect with over 50 million people around the world. For more information about Everbridge, visit www.everbridge.com, read the company blog, http://www.everbridge.com/blog, and follow on Twitter and Facebook.

Venyu, a leader in data center services, business continuity, cloud-based virtualization, and disaster proven data recovery, today announced the opening of its new data center facility.  Based in Baton Rouge, Louisiana, the $14 million, 23,000 sq. ft. facility offers customers new levels of power density and additional redundancies to meet and exceed the current industry standards for cloud-based data services.

According to market reports, Louisiana is now considered one of the most attractive states in which to conduct business.  This past year, Baton Rouge was ranked No.1 metro for economic growth potential in Business Facilities 9th Annual Rankings Report.  Venyu is now building on its 25 years of providing technology solutions and multiple data center builds within the Gulf South region.

“In today’s highly competitive market, industry demand for crucial data center services such as colocation, cloud hosting, managed hosting and cloud backup are on the rise – as businesses seek more cost-effective IT solutions to drive efficiencies and generate revenue,” said Scott Thompson, CEO of Venyu.  “This expanded footprint opens new doors for customers with heightened levels of elasticity and on-demand IT capacity – while enabling us to drive future innovation and services.”

With the highest levels of security, the data center features both biometric and ID card authentication at all entrances.  Twenty-four hour surveillance covers the entire facility, which is additionally protected with fully redundant HVAC systems and advanced fire suppression.  The indoor, mezzanine-level placement of HVAC equipment ensures the company can perform both maintenance and upgrades with no disruption to customer service while gaining increased energy efficiencies.

Continued Thompson:  “Venyu is a company with its roots in Louisiana – and we’ve greatly benefitted from the State’s increasingly strong economic climate.  We’re fully committed to the region and excited to further stimulate the economy with such an important facet of our business.”

To find out more or connect with Venyu for back-up, recovery, colocation and managed services, please visit www.venyu.com.

COLUMBUS, Ohio – Emerson Network Power, a business of Emerson (NYSE: EMR) and a global leader in maximizing availability, capacity and efficiency of critical infrastructure, today introduced the Liebert® eXL 800kVA/kW uninterruptible power supply (UPS), which supports high operating efficiency, lower total cost of ownership (TCO) and intelligent operations. The UPS is available in North America, Central America and South America for 480V, 60 Hz applications.

The Liebert eXL UPS is a large transformer-free, single module system ideal for colocation facilities and large enterprise data centers interested in maximizing efficiency and lowering total cost of ownership. It delivers efficiency greater than 96% at full load in double conversion mode, with a potential savings of up to $12,000 per year over competitive technologies. The Liebert UPS offers a footprint that is up to 10 percent smaller than competitive systems while delivering 17 percent higher power density per square foot. The unity power factor rating of the Liebert eXL UPS enables it to provide more usable power to address computing demand for modern IT loads. The Liebert eXL UPS can therefore  accommodate IT loads without derating, eliminating the need to oversize and enabling users to measure their true utilization and available capacity with confidence.

“While high availability is still a priority for most data centers, a growing number of large enterprise data centers and colocation facilities are looking for the most efficient UPS systems that can reduce both operational and capital expenditures,” said Peter Panfil, vice president, global power, Emerson Network Power. “With high operating efficiency, smaller footprint, higher power density, optimal power delivery, scalable architecture and lower installation cost, the Liebert eXL 800kVA UPS is an ideal solution for data centers where maximum efficiency through low TCO might take priority.”

The Liebert eXL UPS features many communications and reporting capabilities that improve system availability. A large integrated touch screen control with user-friendly instructions reduces likelihood of user error. The system is enabled with Emerson’s LIFE Technology with remote diagnostic and real-time communication, which enables proactive maintenance and a condensed service cycle, resulting in a decreased Mean Time to Repair (MTTR) and improving Mean Time Between Failures (MTBF). It also has out-of-the-box compatibility with Emerson Network Power’s data center infrastructure management (DCIM) system, the Trellis platform, and is compatible with the Liebert Nform and Liebert SiteScan monitoring and reporting systems.

For more information on the Liebert eXL UPS, or other technologies and services from Emerson Network Power, visit www.Liebert.com.

About Emerson Network Power

Emerson Network Power, a business of Emerson (NYSE: EMR), delivers software, hardware and services that maximize availability, capacity and efficiency for data centers, healthcare and industrial facilities. A trusted industry leader in smart infrastructure technologies, Emerson Network Power provides innovative data center infrastructure management solutions that bridge the gap between IT and facility management and deliver efficiency and uncompromised availability regardless of capacity demands.  Our solutions are supported globally by local Emerson Network Power service technicians. Learn more about Emerson Network Power products and services at www.EmersonNetworkPower.com.

About Emerson

Emerson (NYSE: EMR), based in St. Louis, Missouri (USA), is a global leader in bringing technology and engineering together to provide innovative solutions for customers in industrial, commercial, and consumer markets around the world. The company is comprised of five business segments: Process Management, Industrial Automation, Network Power, Climate Technologies, and Commercial & Residential Solutions. Sales in fiscal 2013 were $24.7 billion.  For more information, visit www.Emerson.com.