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Volume 27, Issue 4

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Jon Seals

Burlington, Wash.  Legend Brands is working with two key restoration and project management software companies to transform Dri-Plan into the ultimate high-efficiency mobile app for restorers. Dri-Plan, Legend Brand’s iOS-based field documentation tool, was released earlier this year.

Integration with Xactware, the leading provider of claims-estimating and management technology for the property insurance and restoration industries, will allow Dri-Plan users to import and export project data directly into Xactware’s solutions. Once completed, users of Dri-Plan will be able to populate scope data, upload photos and documents, and review claim information while eliminating time-consuming and error-prone duplicate data entry.

“The Xactware integration will dramatically reduce the time needed to enter project data, simplifying the overall claims process,” said Brandon Burton, Technical Director for Legend Brands. “The Dri-Plan field app and admin tools are designed with the restorer in mind, allowing rapid production of critical job performance and scope data. Once this integration is complete, the restoration industry will finally have a fully electronic solution that technicians will love to use.”

Dri-Plan is also being integrated with ClientRunner, a web-based restoration job management, relationship marketing, customer relations and analytic reporting service. The ClientRunner integration will give Dri-Plan users complete access to this full suite of job management systems.

“This integration is a perfect synergy, as both ClientRunner and Dri-Plan were created for the restoration industry expressly” said Burton. “Both companies believe in complete but simple approaches to documentation, providing for practical software products. Once this integration is complete, users will be able to synchronize information seamlessly and automatically, allowing for rapid, accurate data recording, analysis and reporting – all critical elements for the disaster restoration industry.”

With the Xactware and ClientRunner integrations, Dri-Plan will become the most comprehensive mobile documentation and job management system available.

Both integration projects are expected to be completed later this year. For more information, visit www.dri-plan.com.

About Legend Brands
Legend Brands combines over 185 years of experience in providing equipment, accessories and chemicals for professional cleaning, facility maintenance, portable environmental control, and water and fire damage restoration and remediation. Legend Brands continually develops new solutions for the restoration and maintenance of healthier indoor environments.

About Xactware

Xactware specializes in technologies for the property insurance, remodeling, restoration, and mortgage and lending industries. Xactware’s tools provide claims estimating, contents replacement, claims management, and property maintenance solutions for desktop, mobile, and online platforms. Xactware’s services include repair cost research and reports, aerial imagery, and real-time business intelligence. Xactware has been providing cloud services for customers since 1995. Xactware is a member of the Verisk Insurance Solutions group at Verisk Analytics (Nasdaq:VRSK). For more information about Xactware’s solutions, contact Xactware at 1-800-424-9228 or Xactware.com.

Twitter: Xactware

About ClientRunner 
ClientRunner Software Inc is a leading restoration management software company that specializes in providing cloud based workflow management and CRM solutions.ClientRunner's technology and training solutions offer powerfully simple job management tools for contractors servicing property insurance restoration, emergency contractor response for fire, water mitigation and wind, disaster repair companies and remodeling contractors. For more information or a free demo contact ClientRunner at clientrunner.com or at 801-224-4900.

Kroll Ontrack survey shows simply having a backup solution in place isn’t enough to prevent data loss 

MINNEAPOLIS – Having an external hard drive isn’t enough. That’s the main message behind updated data released today from Kroll Ontrack, the leading provider of data recovery and ediscovery. Results from a second-annual surveyof customers who lost valuable computer data shows the majority of consumers and businesses are taking steps to back up their data, but a range of minor oversights rendered those steps ineffective.


Sixty-five percent of survey respondents had a backup solution in place at the time of data loss, up from 60 percent in 2013. Of those respondents, 59 percent used an external hard drive, 15 percent had cloud backup and 10 percent used a tape backup system. Additionally, 55 percent said they diligently backed up their data on a daily basis.

So why did they still lose their data? Regardless of the solution or backup frequency, data loss may have occurred as a result of one of the following oversights and/or failures:

  • The external drive was only connected on an occasional basis; backup not automated and instead performed on demand
  • The computer was not on during a scheduled backup and not configured to perform at a different time
  • The backup software failed
  • The backup ran out of destination space
  • The backup profile did not cover all of the device requiring backup
  • A file was lost before a scheduled backup occurred

“As the year-over-year survey results demonstrate, conducting backups is just step one in a complete backup strategy,” said Abhik Mitra, data recovery product manager, Kroll Ontrack. “Regularly ensuring your backup solution works effectively and the data is accessible is also paramount.”

Among the findings of the survey of 642 recent Ontrack Data Recovery customers across North America, Europe and Asia Pacific: 64 percent claimed losing business data (compared to 67 percent in 2013) and 36 percent experienced a personal data loss (compared to 33 percent in 2013). Of the 35 percent (compared to 40 percent in 2013) that did not have a backup solution at the time of loss, 53 percent said they are extremely likely to seek a backup solution, followed by 36 percent that are somewhat likely. When asked about the primary barriers that kept them from seeking a backup solution, time to research and administer a backup solution was once again the most common reason, cited by 49 percent in 2014 compared to 55 percent in 2013. Expense of backup solution, cited by 27 percent of respondents, was the next most common barrier to leveraging a backup solution.

“With backup technology getting better in quality and price, it is no surprise we saw an uptick in the percentage of people implementing a backup solution,” Mitra said. “What is interesting is that that those that spend time, effort and money to implement the solution still experienced data loss, proving that one needs to be extremely diligent to ensure their chosen backup method is successful. If all else fails, the final line of defense should include enlisting the assistance of a reputable and experienced data recovery provider.”

In preparation for World Backup Day on March 31, 2014, Kroll Ontrack advises that individuals and businesses alike should diligently monitor and verify their chosen method of backup to ensure it is successfully operating and capturing a current, accurate snapshot. The company recommends assessing your personal data loss risk using the Kroll Ontrack Data Calculatorand then taking the necessary steps to implement a backup system keeping the following tips in mind:

  • Take the time to invest in a backup solution and set up a backup schedule
  • Ensure backups are running regularly in accordance with the determined schedule
  • Check backup reports for error indications or failure
  • Test backups on a regular basis to ensure data has been accurately captured and files are intact

About Kroll Ontrack Inc.
Kroll Ontrack provides technology-driven services and software to help legal, corporate and government entities as well as consumers manage, recover, search, analyze and produce data efficiently and cost-effectively. In addition to its award-winning suite of software, Kroll Ontrack provides data recovery, data destruction, electronic discovery and document review. For more information about Kroll Ontrack and its offerings please visit: www.krollontrack.com or follow @KrollOntrack on Twitter.

SAN JOSE, Calif. – Skyera Inc. premiered a new video that provides broad lessons in flash memory technology fundamentals, details the transformational impact that flash memory has made on the data storage industry and addresses issues facing the flash storage industry today.

The video stars Skyera Chief Operating Officer Frankie Roohparvar, a flash industry legend who holds almost 500 patents related to non-volatile memory, including ones covering NAND flash device physics and cell structure to system level software and flash management. In what effectively amounts to a master class in flash memory, Roohparvar traces the history of the technology, covers the distinction between NOR and NAND flash, and shares how NAND flash almost died in the late 1990s when the industry couldn’t find an application for the technology.

Other highlights of the 20-minute video include:
•        An overview of the basic operation of NAND flash memory

•        Understanding the limitations of flash memory that storage system builders need to recognize and how to compensate for those issues at the system level

•        Why array vendors that lack in-depth technical understanding and engineering expertise who can’t optimize flash characteristics are forced to pay more for enterprise MLC flash, raising prices for end-user customers even though they are using the same commodity MLC

•        How to resolve the quandary of leveraging the cost and density benefits of the latest generation of sub-20nm flash geometries while overcoming the corresponding reductions in performance and durability

•        How the massive density of flash-based arrays can put the brakes on data center sprawl and power consumption

“They say that those who fail to learn from history are doomed to repeat it, so to ensure that those in the flash industry have a full understanding of where the technology has been, Skyera is offering up this in-depth overview of the technology,” said Roohparvar.  “It is my hope that this video will serve as a way for technologists to not feel the need to so much re-invent the wheel but re-purpose it instead.  

“We’ve done just that..  By taking the same commodity MLC flash that is used in laptop computers, tablets and smart phones and then optimizing the physics of the flash chips to build a complete system stack to transform the performance, retention and durability characteristics for enterprise use cases, we’re providing a truly disruptive storage technology that not only transforms existing applications and destroys conventions about enterprise storage but opens up new application segments that were never before possible given the cost and performance restrictions on deploying petabytes of high IOPS storage for use cases such as big data analytics.”

Those interested in learning more about the history and future of this transformative technology can watch the free flash memory fundamentals video on the Skyera website at http://www.skyera.com/resources/videos/


Follow Skyera
http://www.twitter.com/skyerainc  http://www.facebook.com/skyerainc  http://www.youtube.com/skyerainc

About Skyera
Skyera Inc. is a disruptive provider of enterprise solid-state storage systems designed to enable a large class of applications with extraordinarily high performance, exceptionally lower power consumption and cost effectiveness relative to existing enterprise storage systems. Founded by the executives who previously developed the world’s most-advanced flash memory controller, Skyera is backed by key technology and financial partnerships designed to position it at the forefront of the hyper growth in the solid-state storage sector. The company was chosen by Flash Memory Summit as a Best of Show award winner for 2012 in the category of Most Innovative Flash Memory Enterprise Business Application. For more information about the company, visit skyera.com.

New workflow tool decreases human error risk, increases confidence in supporting IT/business requirements

HUNTSVILLE, Ala. – Emerson Network Power, a business of Emerson (NYSE: EMR) and a global leader in maximizing availability, capacity and efficiency of critical infrastructure, today announced the availability of the Trellis™ Process Manager, offering data center managers an easy-to-use, automated workflow manager. The new Trellis™ module creates, tracks and provides views on data center workflow allowing organizations to improve the execution and efficiency of standard data center processes. Combined with the other modules of the complete Trellis DCIM solution, Trellis Process Manager also allows users to immediately see the impact of proposed changes on the data center, improving costs and efficiencies by enabling accurate planning.

“Data from our December 2013 Datacenter Survey on DCIM shows that nearly 50 percent of respondents identified human error as a cause of downtime in their organizations,” said Jennifer Koppy, research manager, IDC. “When we looked specifically at large data centers (more than 20,000 square feet), 70 percent identified human error as a cause of downtime. This data suggests that a solution that automates critical data center activities, such as the Trellis™ Process Manager, is very much needed in the marketplace.”

The Trellis Process Manager enforces a process, including necessary approvals for making changes to the data center infrastructure. It contains four out-of-the-box templates for core data center processes – installing, moving, decommissioning and renaming devices – to ensure best practices are followed when making changes on the data center floor. Actions within these processes cannot be performed without the correct approvals, and all tasks are automatically assigned and delays escalated to the correct person or team. After tasks are completed, the Trellis Process Manager automatically updates the data center plan, ensuring the DCIM plan is always accurate. The templates can be customized as needed to reflect the organization’s workflow.

In addition to automating processes, the Trellis Process Manager helps managers, planners and operators to provide cost-based assessment, evaluation and recommendations to senior management to support budget allocation. The workflow tool provides a far more dynamic and accurate approach to assessment, which today is a manual process fraught with difficulty and inaccuracies. Now, data center managers can have increased confidence in the data center’s abilities to support IT/business requirements.

“The Trellis Process Manager adds workflow capabilities to the existing functionality of the Trellis platform, filling a need in the marketplace to remove human error and provide visibility to the effects of certain changes on the data center,” said Steve Hassell, president of Emerson Network Power’s Data Center Solutions business. “The addition of the Trellis Process Manager demonstrates Emerson Network Power’s commitment to developing holistic DCIM data center solutions based on the Trellis platform.”

To learn more about Emerson Network Power’s DCIM solutions, please visit

www.EmersonNetworkPower.com/Trellis.

 

About Emerson Network Power

Emerson Network Power, a business of Emerson (NYSE: EMR), delivers software, hardware, and services that maximize availability, capacity, and efficiency for data centers healthcare and industrial facilities. A trusted industry leader in smart infrastructure technologies, Emerson Network Power provides innovative data center infrastructure management solutions that bridge the gap between IT and facility management and deliver efficiency and uncompromised availability regardless of capacity demands. Our solutions are supported globally by local Emerson Network Power service technicians. Learn more about Emerson Network Power products and services at www.EmersonNetworkPower.com.

About Emerson 
Emerson (NYSE: EMR), based in St. Louis, Missouri (USA), is a global leader in bringing technology and engineering together to provide innovative solutions for customers in industrial, commercial, and consumer markets around the world. The company is comprised of five business segments: Process Management, Industrial Automation, Network Power, Climate Technologies, and Commercial & Residential Solutions. Sales in fiscal 2013 were $24.7 billion.  For more information, visit 
www.Emerson.com.

CHICAGO -- Healthcare Providers Service Organization (HPSO), a division of Aon Affinity, the affinity business of Aonplc  (NYSE: AON) and  CNA (NYSE: CNA) today announced they have released their first-ever risk study for counselors, Understanding Counselor Liability Risk. The findings were presented at the American Counseling Association Conference & Expo in Honolulu.

"HPSO and CNA are dedicated to educating counselors regarding their risk exposures," stated HPSO President Michael Loughran. "The first of its kind, the new report provides counselors with vital information regarding claims impacting their profession and arms them with risk management recommendations that can help them manage these risks." 

The report contains an analysis of four key areas of risk for counselors; professional liability exposures, defense of licensing board investigations, deposition assistance and record request claims. The findings are based on claims paid by CNA on behalf of HPSO-insured counselors that closed over a 10-year period from January 1, 2003, through December 31, 2012.  The report also includes legal case studies, risk management recommendations and selected highlights from the 2013 Qualitative Counselor Work Profile Survey. 

"By sharing claim information, identifying causes of loss, and incorporating recommendations into the report, we can help enhance counselors' risk management and client safety efforts," stated Bruce Dmytrow, vice president, Risk Control, at CNA.   

 

Key findings:

Dmytrow and Loughran presented the study's key findings, which include:

  • Though the frequency of malpractice claims asserted against counselors was low, the severity of those claims was high. The average total incurred costs, including indemnity paid and legal expenses to defend, was $176,712.
  • More than half (56.7%) of licensing board complaints were successfully defended on behalf of the counselor, resulting in the board rendering no action.
  • Clients most often sought counseling for marital discord (31.7%).
  • Marriage / family counselors accounted for the largest percentage of closed claims.
  • A survey among 3,123 counselors in the HSPO / CNA program found that 71.9% of counselors reporting a professional liability or defense of license claim were 51 years of age or older. 

"We consistently strive to provide relevant resources to our members that assist them in their practice," said ACA Chief Executive Officer, Richard Yep, CAE, FASAE. "The data published by HPSO and CNA in their new report is intended to help counselors prevent incidents and improve client outcomes."

The HPSO/CNA Professional Liability Insurance Program provides coverage to individual counselors and counseling practices.  As of 2013, the HPSO/CNA program insured approximately 75,000 counselors and counseling practices nationwide.

Understanding Counselor Liability Risk is available online at http://www.hpso.com/counselorclaimreport. To obtain hard copies, please contact Jennifer Flynn at 215.773.4513 or " _cc="" _bcc="" _subject="" _body="" style="color: blue; outline: none;">Jennifer.flynn@aon.com.

Read additional HPSO claims studieswww.hpso.com/resources/claim-studies.jsp
Follow HPSO on Facebookwww.facebook.com/hpsocares

 

About HPSO
Healthcare Providers Service Organization is a registered trade name of Affinity Insurance Services, Inc.; (AR 244489); in CA & MN, AIS Affinity Insurance Agency, Inc. (CA 0795465); in OK AIS Affinity Insurance Services Inc.; in CA, Aon Affinity Insurance Services, Inc., (0G94493), Aon Direct Insurance Administrators and Berkely Insurance Agency and in NY AIS Affinity Insurance Agency.  HPSO is one of the largest providers of individual professional liability insurance in the U.S., serving over 250,000 health care professionals. They have been answering the insurance needs of health care professionals since 1980. For more information visit http://www.hpso.com.

 

About Aon Affinity
Aon Affinity is a trade name for Affinity Insurance Services, Inc. Aon Affinity combines the specialized knowledge of affinity program management with the extensive resources of a global company to help clients achieve their goals. With an innovative approach to program strategy, from the design of products and services to the delivery of the marketing message, Affinity offers full-service capabilities; technical expertise and industry knowledge to deliver value to clients. Visit http://www.aon.com/affinity for more information.

 

About Aon
Aon plc (NYSE:AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions andoutsourcing services. Through its more than 66,000 colleagues worldwide, Aon unites to empower results for clients in over 120 countries viainnovative and effective risk and people solutions and through industry-leading global resources and technical expertise. Aon has been named repeatedly as the world's best broker, best insurance intermediary, reinsurance intermediary, captives manager and best employee benefitsconsulting firm by multiple industry sources. Visit www.aon.com for more information on Aon and www.aon.com/manchesterunited to learn about Aon's global partnership and shirt sponsorship with Manchester United.

 

About CNA
Serving businesses and professionals since 1897, CNA is the country's eighth largest commercial insurance writer and the 13th largest property and casualty company. CNA's insurance products include standard commercial lines, specialty lines, surety, marine and other property and casualty coverages. CNA's services include risk management, information services, underwriting, risk control and claims administration. For more information, please visit CNA at www.cna.com. CNA is a registered trademark of CNA Financial Corporation.

One or more of the CNA companies provide the products and/or services described. The information is intended to present a general view for illustrative purposes only. It is not intended to constitute a binding contract. Please remember that only the relevant insurance policy can provide the actual terms, coverages, amounts, conditions and exclusions for an insured. All products and services may not be available in all states and may be subject to change without notice. For more information please visit CNA at www.cna.com. CNA is a registered trademark of CNA Financial Corporation. Copyright © 2014 CNA. All rights reserved.

Follow CNA on: Facebook | Twitter  | LinkedIN

 

About ACA
The American Counseling Association is a not-for-profit, professional and educational organization that is dedicated to the growth and enhancement of the counseling profession. Founded in 1952, ACA is the world's largest association exclusively representing professional counselors in various practice settings. By providing professional development, leadership training, publications, continuing education opportunities, and advocacy services to more than 55,000 members, ACA helps counseling professionals develop their skills and expand their knowledge.

Computerworld — The mobile market is moving on. Traditional smartphones and tablets are maturing. The next phase is coming, and it consists of the Internet of Things, a descriptive phrase that includes all manner of smart (and barely smart) devices, often connected wirelessly.

While smartwatches, fitness bands and connected appliances are important, the current focus on consumer products diminishes the fact that the greatest impact this category may have will be on the enterprise. Consumer experimentation will lead the market, but enterprise adaptation will not be far behind. For this reason, I use the term "Enterprise of Things" (or EoT) to describe this next wave that enterprises will need to deal with, even as most still try to adequately cope with the more mature mobile devices already impacting their users, networks and applications.

...

http://www.cio.com/article/750301/The_Enterprise_of_Things

Computerworld — Business groups in a growing number of companies appear to be plowing ahead on data analytics projects with little input or help from their own IT organizations.

Rather than leveraging in-house IT skills and technology, many business groups are using their own data and department-level analysts to cobble together analytics strategies, according to a survey by IDC.

Business managers and IT managers appear to have different assessments of the value enterprise IT organizations bring to big data and data analytics projects. While IT groups see themselves as enablers, business leaders tend to view IT as a stumbling block.

For the study, IDC surveyed 578 line-of-business managers, IT managers, data analysts and business executives.

...

http://www.cio.com/article/750274/Business_Groups_See_IT_Shops_as_Roadblocks_to_Data_Analytics_Projects

Security Services Provide More Flexibility; Optimized For Any IT Environment

SAN FRANCISCOAlert Logic, a leading provider of Security-as-a-Service solutions for the cloud, today announced upgraded versions of its Alert Logic Threat Manager and Alert Logic Web Security Managersolutions. The enhanced offerings underscore the company’s commitment to support hybrid datacenters with managed, easy-to-deploy security solutions for all IT environments.

With the rapid adoption of cloud computing and hybrid IT environments, organizations are looking for security and compliance solutions which can be easily deployed and managed across both on-premises and cloud environments. The updated versions of Alert Logic Threat Manager and Alert Logic Web Security Manager provide a singular hybrid security solution to address the different threats that cloud and on-premises infrastructures face, with tools that perform in both environments.

"Alert Logic's suite of security and compliance solutions are easy to use and designed to protect my mission-critical applications and infrastructure within my evolving datacenter,” said Mike Goode, Vice President and CIO, Retirement Clearinghouse. “The deep insight into activity within my environment and continuous protection delivered by Alert Logic's products and security operations center (SOC) have increased our security and compliance posture while also increasing my team's productivity."  

The latest edition of Alert Logic Threat Manager provides customers with an easier way to manage their hybrid IT environments by delivering consistent capabilities and user experience through a single Intrusion Detection System (IDS) and vulnerability scanning platform; this eliminates the need to deploy and manage multiple solutions in different IT environments. In addition, Alert Logic’s physical appliances now support network traffic in excess of 10Gbps for on-premises IT; as network traffic in any environment grows, Alert Logic Threat Manager scales to meet the requirements of the growing IT infrastructure. 

“We needed an Intrusion Detection System (IDS) to safeguard data that would scale with us in any environment,” said Joel Confino, CEO Haydle. “The Alert Logic Threat Manager solution was quickly deployable through AWS Marketplace and delivers what we need for network security with a single solution.” 

Alert Logic also announced that Alert Logic Web Security Manager is now available for direct purchase in the AWS Marketplace, enabling fast and easy web application security via their Web Application Firewall (WAF). This gives buyers additional access to benefits specific to the AWS Marketplace, like usage-based billing, and continues support for Auto Scaling, which was released in Q4 2013.

“As hybrid IT options expand, we remain committed to delivering solutions for new cloud environments while continuing to support customers with on-premises assets,” said Dave Colesante, Alert Logic Senior Vice President of Product Development and CTO. “As the datacenter continues to evolve, we look to optimize security solutions wherever they are deployed.”

Additional Resources Available:

Blog

@alertlogic on Twitter

LinkedIn

About Alert Logic

Alert Logic, the leading provider of Security-as-a-Service solutions for the cloud, provides solutions to secure the application and infrastructure stack. By integrating advanced security tools with 24×7 Security Operations Center expertise, customers can defend against security threats and address compliance mandates. By leveraging an “as-a-Service” delivery model, Alert Logic solutions include day-to-day management of security infrastructure, security experts translating complex data into actionable insight, and flexible deployment options to address customer security needs in any computing environment. Built from the ground up to address the unique challenges of public and private cloud environments, Alert Logic partners with over half of the largest cloud and hosting service providers to provide Security-as-a-Service solutions for business application deployments for over 2,400 enterprises. Alert Logic is based in Houston, Texas, and was founded in 2002. For more information, please visitwww.alertlogic.com.

IDG News Service (Boston Bureau) — SAP is continuing to merge its HANA in-memory database platform with its Business Warehouse data warehousing software, with the latest update adding support for HANA's real-time data loading services.

Companies with large data warehouses often load information sets at off-peak times, such as in overnight batch jobs. But with the general availability of Business Warehouse 7.4, HANA's "smart data access" services can tap any source within or outside a company as it's needed. SAP is calling the approach an "in-memory data fabric."

The services don't actually physically move data into Business Warehouse; rather, the target sources are viewed as virtual tables. This services provide broader access to data sets, as well as the ability to keep frequently accessed information sets inside the core data warehouse while reaching out to ones that are needed only occasionally as desired.

...

http://www.cio.com/article/750249/SAP_Rolls_Out_39_smart_39_New_Way_to_Do_Data_Warehousing

James Leavesley, outlines why risk managers need to be up to speed with the social media revolution.

Social media is no longer just the latest buzz word or an experiment for creative marketing teams. Organizations are fast recognising the importance of social media from a customer, employee and business partnership perspective. Companies are using blogs, videos, Facebook and Twitter to connect with ‘communities’. However, it only takes one disgruntled customer to take to Twitter, You Tube or Facebook and the results can be costly. Even worse damage can be done by a rogue employee with access to corporate social media accounts and a determination to discredit the company.

So here are five reasons why risk managers should get up to speed with social media and how to control it:

...

http://www.continuitycentral.com/feature1159.html