Spring World 2015

Conference & Exhibit

Attend The #1 BC/DR Event!

Winter Journal

Volume 28, Issue 1

Full Contents Now Available!

Jon Seals

Creative Use of Storage Nets GSG Twice the Performance and Faster, Easier Restores, Plus Ease of Upgradeability for Future-Proofed Storage Investments

 

LONGMONT, Colo.  – Dot Hill Systems Corp. (Nasdaq:HILL), a trusted supplier of innovative enterprise-class storage systems, today announced that Graphics Systems Group (GSG), one of New York City's premier creative production agencies, has selected Dot Hill AssuredSAN® storage arrays to support its day-to-day computing, secure its creative assets, support offsite replication, and ensure critical network uptime.

GSG develops and executes creative marketing materials for some of today's biggest brands. Focus areas include: advertising, retouching and computer generated imagery, retail and outdoor media campaigns, digital media, and consumer packaging.

When GSG learned its existing storage provider was eliminating support for its storage system, forcing a painful and expensive upgrade after only two years, the firm decided it was time to look at other options. Working with NAPC, a reseller that fully understands the complexities and workflow of creative environments, GSG evaluated storage solutions from EMC, NetApp, and others before selecting Dot Hill AssuredSAN storage arrays—specifically the Dot Hill AssuredSAN 4004® and 3000 models.

"It was amazing how quickly our data was migrated from our servers to the new SAN in only a two-week deployment timeframe," said Gregory Floro, director of Information Technology for GSG. "Unlike our previous storage system, we didn't experience a negative production impact. Also the ability to quickly add new storage and easily upgrade controllers to leverage new storage interfaces as needed is a huge win for us and greatly increases the lifespan of the hardware. The service and support from Dot Hill and NAPC has been excellent."

"This is another example of Dot Hill AssuredSAN storage solutions addressing the requirements of high bandwidth applications across the workflow spectrum—from content creation and editing to secure storage and replication—more effectively than the competition. Predictable high performance and assured business continuity translate directly into higher productivity and cost savings in creative agencies today," said Joe Swanson, vice president of marketing and business development, Dot Hill. "In addition, the AssuredSAN 4004's multiple connection speed options, modular components and swappable controllers will ensure continued productivity gains in the future at GSG. Upgrades will be easy and inexpensive as their storage capacity and performance needs grow."

The Dot Hill Professional Services team, in conjunction with NAPC implemented an efficient two-week deployment process, which incorporated a complete migration of all data to the new array. With the new 196TB solution up and running, GSG immediately began to reap myriad benefits, including a doubling of the performance of its previous system and improved responsiveness, as well as newfound simplicity and ease-of-use.

Dot Hill has extensive experience helping clients in the media & entertainment sector, and its storage solutions, particularly the AssuredSAN 4004 with its class-leading bandwidth of 6400 megabytes-per-second reads and 5300 megabyte-per-second writes, are ideal to meet the rigors of creative workflows where multiple servers are utilized by creative artists on a SAN to repeatedly access, edit and store potentially millions of assets. The AssuredSAN 4000 Series utilizes Dot Hill's proprietary, multi-stream processing algorithms to deliver optimized, random sequential I/O, resulting in predictable performance to and from numerous streams of access points for these demanding, media applications.

The easy-to-configure network interface capability of the AssuredSAN 4004 allows GSG to leverage both Fibre Channel and iSCSI protocols in a single system, and the superior bandwidth provides consistent performance support for GSG's Windows, Linux and Apple OSX computing environments, as well as its Xinet Digital Asset Management system.

The Dot Hill AssuredSAN 4004 also provides a complete, instantaneously available disaster recovery solution that proved much more efficient and reliable than GSG's tape-based, legacy solution. Dot Hill's disaster recovery solution, which includes AssuredSnap™, AssuredCopy™ and AssuredRemote™ data protection and replication software, provides GSG reliable and efficient business continuity, in concert with another Dot Hill AssuredSAN 3000 array for inbound replication at the company's Virginia site. Use of snapshotting in both locations reduced the need for GSG's previous tape library and the associated manual user intervention and risk of using tape as a recovery medium.

 

About Dot Hill

Leveraging its proprietary Assured family of storage solutions, Dot Hill solves many of today's most challenging storage problems - helping IT to improve performance, increase availability, simplify operations, and reduce costs. Dot Hill's solutions combine breakthrough software with the industry's most flexible and extensive hardware platform and automated management to deliver best-in-class solutions. Headquartered in Longmont, Colo., Dot Hill has offices and/or representatives in China, Germany, India, Japan, Singapore, the United Kingdom, and the United States.

For more information, visit us at www.dothill.com.

Statements contained in this press release regarding matters that are not historical facts are "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act. Because such statements are subject to risks and uncertainties, actual results may differ from those expressed or implied by the statements. For a discussion of risks and uncertainties that Dot Hill may face, please consult the Forms 10-K and 10-Q most recently filed with the Securities and Exchange Commission by Dot Hill. Forward-looking statements speak only as of the date they were made and Dot Hill undertakes no obligation to update such statements to reflect changes in circumstances. Dot Hill is not responsible for statements made by independent entities such as Graphic Systems Group.

Cloud Hosting Provider Continues Expansion with a Third State-of-the-Art Facility

ORLANDO, Fla. – Atlantic.Net, a high-powered SSD cloud VPS hosting solutions provider, announced today the opening of their first international data center, located in Toronto, Canada. To assist in the expansion, a second center also launched in Dallas, Texas. These state of the art data centers offer integrated colocation for telecommunication companies headquartered around the world, affording customers access to domestic, around the clock support from the United States, and now, Canada.

The Toronto center is fully equipped with high-speed fiber connections and upstream connections to Tier-1 bandwidth providers, making for an unadulterated first step into international territory. The center is carrier-neutral, allowing customers to receive prioritized delivery, as well as providing an exceptional network and superior upkeep to Atlantic.Net’s large roster of Canadian customers, and international users alike. The building is operated by Cogeco, a billion dollar data center operator, which allows Atlantic.Net to employ natural resources, making the international data center an energy efficient and green facility.

As these centers attest, Atlantic.Net is expanding their reach for customers who want a secure, reliable data center with a native backing. “We chose Toronto and Dallas because both locations ensure that our customers have a domestic location to provide the highest-quality support,” explained Marty Puranik, Founder, President and CEO of Atlantic.Net.

In conjunction with the international center, the Dallas center is positioned in the heart of Dallas for stateside support for the international center. It is located at the Univision Tower, 2323 Bryan Street and boasts 4500 (kW) utility power capacity with 1450 (kW) UPS power capacity and 3890 (kW) generator power capacity. There is also an N-N+1 UPS redundancy and, N+1 cooling redundancy - all operated by Digital Realty Trust, a multi-billion dollar data center operator.

Atlantic.Net will continue to focus on international expansion to better service their global consumers. Now, the company currently has three open facilities, with plans to continue expansion to hot spots of the cloud ecosystem in North America, Latin America, Europe, and Asia-Pacific countries.


About Atlantic.Net
Atlantic.Netis a web hosting provider specializing in offering cloud server hosting, HIPAA compliant and hybrid hosting, private virtualization, and VPS hosting in the cloud. With a range of certifications and a SSAE 16 (SOC 1) TYPE II (Formerly SAS 70) audited data center that the company owns and operates, the company is also known for its reliability, as dictated by its 100 percent uptime service-level agreement (SLA). For more information, please visit www.atlantic.net.

- Business continuity provider meets stringent criteria to provide enhanced security controls for client data protection for healthcare and banking organizations -

 

COLLEGE STATION, Texas – Rentsys Recovery Services, a provider of comprehensive and integrated business continuity and disaster recovery solutions for healthcare providers, banks and companies using enterprise-wide solutions, has completed its Service Organization Controls 2 (SOC 2) audit,which identifies and evaluates potential risks associated with Rentsys’ information systems.

            Rentsys’ completion of the comprehensive audit between January and June 2014 demonstrates its commitment to providing its customers with the most secure technology and services available in today’s market. The audit’s principles test for internal security controls, availability of service, process integrity, confidentiality and privacy.

            Garland Heart Management Group, an independent auditing firm, conducted the audit and formally evaluated and rigorously tested Rentsys’ processes, procedures and information systems to ensure the company meets regulatory standards.

            “Regulatory requirements regarding data security and privacy have increased significantly in the last few years,” said Brad Garland, CEO of Garland Heart Management.

“Companies in highly regulated industries, such as healthcare, need to do business with vendors who are SOC 2 compliant in order to ensure their data is safe and protected.”

“The SOC 2 certification is among the highest industry standards for security and privacy,” said Walt Thomasson, managing director of Rentsys Recovery Services. “It’s the best assurance we can give our clients that our company has the necessary controls in place to protect their data and privacy.”

           

About Rentsys Recovery Services

Founded in 1995, College Station, Texas-based Rentsys Recovery Services is a provider of comprehensive disaster recovery and business continuity solutions for businesses ranging from small bank branches to large enterprise organizations. The company offers business continuity management software and professional planning services along with fully customizable and testable solutions, which include restored communications systems, mobile and onsite business recovery centers, data backup and recovery using the cloud and quick shipment of office technology. These solutions can be combined to provide organizations with the ability to fully maintain regular business functions during a disaster. For more information, please visitwww.rentsys.com.

About Garland Heart Management

Founded in 1981, Garland Heart Management provides a range of proactive compliance and security services that enable organizations to satisfy regulatory requirements. For more information, please visit garlandheart.com.

BASINGSTOKE – Thales has been awarded a 10-year contract to support computerised control system services at all but two of EDF Energy’s nuclear power stations in the United Kingdom. The Long Term Support contract, worth over £30m, was awarded by EDF Energy as part of their continuing commitment to securing the UK’s future energy generation requirements.

The extended safe operation of the nuclear generation fleet is an essential part of securing the UK’s energy future until the next generation of nuclear power stations comes on line.

The power stations’ Data Processing and Control Systems are high capital value assets that are technologically complex and critical to operations. Thales was selected by EDF Energy in part because of its 30 years’ experience of developing, managing and delivering data process and control systems into the nuclear industry. Thales is well known in the nuclear industry for its integration of holistic security systems and for its industrial cyber-security expertise.

Nigel Houlton, Head of Lifetime Programmes at EDF Energy, said: “EDF Energy's strategy is to extend the life of our existing nuclear powers stations where it is safe and economically viable to do so. The existing nuclear stations supply nearly 9GW of safe, reliable and low carbon electricity to the national grid and therefore have a vital role to play in maintaining the security of our electricity supply.”

Phil Naybour, Vice President, Secure Communications and Information Systems, Thales UK, said: “This long-term support contract will help to secure the immediate future of the UK’s energy requirements, by allowing EDF Energy to deliver on its plans to extend the safe operation of its nuclear power stations. This positive development is a result of a strong long-term partnership between Thales and EDF Energy. Together with the recent award of a separate contract to deliver new Deployable Communications and Information Systems, this demonstrates the confidence that EDF Energy has in Thales as a leading provider of support, communications and security services to the UK’s nuclear industry.”

Change and configuration auditing is essential for organisations that need PCI DSS says Netwrix

With recent PCI DSS (Payment Card Industry Data Security Standard) compliance incidents costing companies millions of pounds in fines and losses and inflicting damage to valuable brand reputations, Netwrix is urging organisations processing payment cards to follow six best practices to safeguard against a security incident.

Netwrix points to the recent eBay breach that forced the company to advise 145 million active users to change their passwords to avoid financial information loss, while the breach at US retailer Target resulted in 40 million stolen credit card numbers and compromised the personal information of more than 70 million customers.

To help organisations avoid such data breaches and their consequences, Netwrix recommends six essential rules around change and configuration auditing:

1) Separate Environments - Minimise your risks by reducing PCI scope within your systems and enforce separation of environments by continuously auditing access and changes to the systems where cardholder data is stored.

2) Audit Access Control - Ensure that permissions are adequate and access to sensitive data is limited only to people who need it. Change and configuration auditing can help by giving you precise information about the state of access rights and all changes to it, alerting you to critical issues and helping with investigation in the event of unauthorised access.

3) Audit Provisioning and De-Provisioning of Users - Organisations should establish control over user creations and removals. A comprehensive change and configuration auditing solution will provide daily and on-demand reports as well as real-time alerts on these critical modifications.

4) Audit of Privileged Users' Activities - A particular emphasis should be placed on changes made by administrative accounts: changes to user access rights, elevation of privileges, mistakenly changed permissions and other security related events. Daily and on-demand reports and real-time alerts provided by change auditing solutions will help organisations to stay secure.

5) Document Everything - You never know what part of your system activities or during what period you will be required to demonstrate to the auditor, so keep it all. In addition to a complete audit trail, some of the more advanced change and configuration auditing solutions allow you to record video of user activities on critical systems, along with metadata, and provide search and replay capabilities. A regular review of audit trails may also assist in preventing breaches before they occur.

6) Monitor and Test - Change and configuration auditing solutions will provide a complete audit trail with detailed information on access and changes with ‘who, what, where, and when' details, including after and before values for each event. This will simplify root-cause analysis and allow proactive prevention of malicious activities.

"Recent examples show that it is not enough to align your processes and policies with PCI DSS guidance," said Alex Vovk, President of Netwrix. "You must also establish mechanisms to verify these processes actually work and be able to prove that to all stakeholders: IT management, executives, and auditors. Essentially, change auditing is what makes your compliance efforts provable."

About Netwrix Corporation
Netwrix Corporation, the #1 provider of change and configuration auditing solutions, delivers complete visibility into who did what, when and where across the entire IT infrastructure. This streamlines compliance, strengthens security and simplifies root cause analysis.  Founded in 2006, Netwrix is ranked in the Top 100 US software companies in the Inc. 5000 and Deloitte Technology Fast 500. Netwrix software is used by 160,000 users worldwide. For more information, visit www.netwrix.com.

Etherios taps into the power of salesforce.com’s social, mobile and connected cloud technologies to help accelerate business transformation for companies using Service Cloud

Etherios, a division of Digi International and a Platinum Cloud Alliance Partner of salesforce.com, announced it is an inaugural member of the Salesforce Fullforce Masters Program which recognises partners with proven expertise delivering industry and cloud-specific services and solutions for customers.

                                                                          

Etherios was selected to join this elite program based on its proven expertise with Salesforce1 Service Cloud and history of delivering overwhelming success to its Salesforce customers coupled with its differentiated and comprehensive Internet of Things (IoT) solution offering. This combined offering enables organisations of all sizes to realise tangible business value by connecting their products, people and processes with the Salesforce1 Platform. The Fullforce Master Program recognises partners who have demonstrated the strongest capabilities so as to jointly provide customers with unparalleled success.

Comments on the News

  • “Becoming part of the Fullforce Master Program is a testament to our consultants’ knowledge and relentless focus on driving customer success,” said Mike Dannenfeldt, senior vice president of Etherios Solutions.
  • “Etherios is a leading partner in the Salesforce Cloud Alliance Program and I am very pleased to recognise it as holding a Fullforce Masters in Service Cloud,” said Dan Streetman, SVP of worldwide alliances and channels, salesforce.com.
  • “Etherios didn’t just help us deploy Service Cloud, it helped us transform our business,” said David Espindola, CIO Flexera Software.
  • Learn more about Salesforce Fullforce: http://blogs.salesforce.com/company/2014/02/salesforce-fullforce-program.html
  • Become a fan of Etherios :
  • Follow Etherios on Twitter:
  • Follow us on LinkedIn:

Using the Internet of Things to Deliver Effortless Customer Service with Service Cloud

Today’s customers are social, mobile and connected. The result is an unprecedented opportunity to engage customers 24/7 in a personalised way on every channel and on every device. And in today’s world, customers expect every service experience with a company to be one thing: effortless.

Enter the Internet of Things (IoT), a connected world, where companies are connecting their products with the people, processes and technology within their organisations. It’s about proactively identifying issues, resolving issues remotely when possible, and optimising field service technician deployments. By turning device and machine data into actionable intelligence in the Service Cloud you are able to deliver effortless service for customers.

 

About Etherios:

Etherios is a division of Digi International (DGII), a publicly traded company with over 600 employees in locations across North America, Europe and Asia serving a global customer base. Etherios is leading the Internet of Things (IoT) revolution by helping organisations connect products, people and processes. We are uniquely positioned as the only company providing a comprehensive connected solution encompassing advisory, wireless design and CRM services combined with Device Cloud, our award-winning platform-as-a-service. Our employees deliver unmatched business results and value as evidenced by a 9.9/10 customer satisfaction rating. Etherios is a strategic partner with some of the most recognised firms in the world and is a Platinum Cloud Alliance Partner of salesforce.com

For more information about Etherios, visit: www.etherios.com.

Another American aid worker has become infected with the Ebola Virus in Liberia. The patient has been identified as Nancy Writebol, a worker with the Christian aid group Serving in Mission (SIM) which runs a hospital on the outskirts of the Liberian capital Monrovia. Writebol had been working as a hygienist responsible for decontaminating those coming and going from the hospital’s Ebola care center.

The diagnosis follows that of Dr. Ken Brantley, a doctor who was working in the same care center for the allied aid group Samaritan’s Purse. Both Americans are said to be in stable but serious condition. Ken Isaacs, a vice president at Samaritan’s Purse, told the AP of the team’s declining morale: “It’s been a shock to everyone on our team to have two of our players get pounded with the disease… Our team is frankly getting tired.”

The two cases fall in the midst of an historically devastating outbreak which has killed 129 people in Liberia, and more than 670 throughout West Africa. The highly contagious disease has no cure or vaccine, meaning aid workers must prevent the spread of the disease altogether. Thus, aid workers and the WHO have to heavily rely on public education and social mobilization to prevent activities that pose a high risk of transmission. Ebola is spread through direct contact with bodily fluids and organs, so these activities include close contact with infected people and inefficient burial of the dead.

...

http://www.salon.com/2014/07/28/ebola_outbreak_spreads_to_aid_workers

(MCT) — Saying California’s emergency responders need more training to handle major calamities, state and local leaders are pitching plans to build a world-class $56 million training facility in eastern Sacramento County that would pit fire crews against a variety of realistic, pressure-packed simulated disasters.

Emergency crews would be required to douse a real 727 jet as it lies in pieces across a field after a simulated crash at the training site; or make split-second decisions on how to approach a derailed train leaking crude oil; or figure out how to quickly pull survivors out of a partially demolished and unstable building after a terrorist bombing or earthquake.

Initial construction on the Emergency Response Training Center has begun on 53 acres east of Mather Field in Rancho Cordova. The facility, billed as one of the most varied, modern and sophisticated training sites in the country, would be “a total disaster city,” said Sacramento Metropolitan Fire District Chief Kurt Henke, one of the officials behind the push.

...

http://www.emergencymgmt.com/training/California-Total-Disaster-City-for-Training.html

Organizations invest hundreds of thousands of dollars of redundant hardware and software into their data centers to ensure high availability (the five 9s, again) and resiliency. These same companies hire IT professionals with very specialized experience and certifications to ensure their capital investments maintain high availability and data security on a day-to-day basis.

High availability within the organization shouldn’t just be identified with a Server failure or outage. Serious impacts to your business can be caused by natural disasters (like hurricanes or floods), strikes, major highway closures, terrorist events, all without a single server ever going down! Loss of sales, regulatory fines, contract penalties, getting employees to your business, loss of suppliers, branding, reputation, can all easily be affected, and for very long periods of time, without directly touching the five 9s.

Yet these very same companies often overlook the fact that these same IT professionals sometimes aren’t trained or experienced in recovering from a disaster and ensuring business continuity. Business continuity planning requires a high-level view of IT, but more importantly, a rock-solid understanding of business processes and the potential consequences of natural disasters, strikes, highway closures, terrorist events (and so on) on the business. FEMA has some very valuable information on Business Impact Analysis (BIA) as well as operational and fin­­ancial impacts. Ironically, IT doesn’t even make the list!

...

http://www.strategicbcp.com/blog/the-five-9s-not-just-an-it-issue/

With the referendum on independence for Scotland not far away, the Business Continuity Institute (BCI) has published a paper to help organisations on both sides of the border consider what the impact of independence could be for them and provide links and resources that will help organisations further understand the debate.

Whether it is a new government being elected or an international treaty signed, political change happens all the time and this will invariably have an impact on organisations. Priorities, budgets and regulations all change, resulting in organisations having to rethink their strategies. If disruption can occur when something relatively routine happens, what could happen when there is an entire change of sovereignty?

The BCI remains neutral in this debate but highlights that, whatever the outcome, there will be change in Scotland that will require organisations to reconsider their business continuity plans and strategies. Some of the key findings of the paper include:

  • The decision could significantly influence the conduct of business across the Anglo-Scottish border and organisations may have to adapt to a possible independence settlement.
  • Policy divergence in key areas such as taxation, business regulation and labour laws is likely to significantly affect highly regulated professions such as the finance and banking industries. For other sectors, policy divergence may result in an increase in operational and logistics costs.
  • A monetary union with rUK that allows an independent Scotland to use the pound sterling will keep transaction and borrowing costs to a minimum. However, this may come at the expense of setting independent Scottish monetary policy that may have effects on some businesses. Meanwhile, adopting a different currency for an independent Scotland carries costs so organisations need to have financial safeguards in either case.
  • Both sides of the border enjoy interconnected infrastructure and this is not likely to change following independence. However, two sets of policies for critical infrastructure are likely to emerge due to inherent strategic differences of both countries and this may influence the operational terrain for businesses operating on both sides of the border.
  • Differences in energy production/consumption may influence sourcing arrangements and cause variations in fuel and energy costs for sectors such as manufacturing, logistics and retail.
  • An independent Scotland’s admittance to the EU is uncertain and the indefinite timescale of the accession process may introduce short-term uncertainty over the continued access to benefits provided by EU membership.

A change in the Anglo-Scottish relationship will carry far-reaching consequences to organisations and the way they operate across the border. Independence in itself carries potential opportunities and both Scotland and the rUK remain excellent markets with the highly interlinked trade between these countries not likely to change following independence. However, the change in their relationship will inevitably influence changes in business operations albeit to differing degrees. This is something that organisations must understand as they wait for the results of the independence referendum, and must plan for either way.

Lyndon Bird, Technical Director at the BCI, commented: “This is a big decision for the people of Scotland that could have far reaching consequences for organisations on both sides of the border and further beyond. Like with any major event however, looking ahead, establishing what the impact could be and making sure plans are in place to deal with these should allow any organisation to operate as normal during abnormal circumstances.”

Whilst the outcome of the vote remains uncertain, maintaining continuity amidst political change is a constant. The Scottish independence referendum is a unique event that may influence the conduct of business on both sides of the border. It is essential that organisations know what is at stake as their capacity to adapt will determine their viability regardless of independence or continued union.

To read the full report, click here.

Based in Caversham, United Kingdom, the Business Continuity Institute (BCI) was established in 1994 to promote the art and science of business continuity worldwide and to assist organizations in preparing for and surviving minor and large-scale man-made and natural disasters.  The Institute enables members to obtain guidance and support from their fellow practitioners and offers professional training and certification programmes to disseminate and validate the highest standards of competence and ethics.  It has circa 8,000 members in more than 100 countries, who are active in an estimated 3,000 organizations in private, public and third sectors.

For more information go to: www.thebci.org