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Spring Journal

Volume 29, Issue 2

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Jon Seals

(TNS) - When fired Los Angeles police officer Christopher Dorner went on his killing spree it drew the largest law enforcement response in San Bernardino County history — until the Dec. 2 terrorist attack at the Inland Regional Center. What they learned that week in February 2013 helped shape how emergency responders reacted at the IRC.

Law enforcement agencies from across Southern California, led by the San Bernardino County Sheriff’s Department, hunted Dorner after he implicated himself with an online manifesto in two murders.

Six days later, on Feb. 12, 2013, Dorner was killed during a shootout in a cabin near Angelus Oaks in the San Bernardino National Forest.

According to leaders of public safety departments who responded to both incidents, the lessons learned during the manhunt for the ex-LAPD officer turned cop killer helped stop IRC attackers Syed Farook and Tashfeen Malik before they could harm more people after killing 14 and wounding 22 others.



(TNS) - Fearing its standards would impede the rebuilding of tornado-stricken neighborhoods, Rowlett, 20 miles from Dallas, is scaling back its construction requirements to encourage residents to rebuild after the Dec. 26 storms.

Recent updates to codes dealing with new residential construction don’t necessarily fit the tone of Rowlett’s older neighborhoods. For instance, the city now requires 100 percent masonry on single-family residential exteriors. And it has outlawed garages that face streets.

At a special meeting Wednesday, city leaders said they feared that meeting the current standards would be costly for residents and that in the long run, fewer would rebuild, leaving more vacant lots.



One of the primary reasons so many relatively simple attacks wind up compromising IT security defenses is that the internal IT organization suffers from IT security fatigue. In any given day, any number of IT security technologies will generate a stream of alerts, most of which wind up being false positives. After a while, the IT organization becomes inured to the alerts until, of course, one of them involves a previously undiscovered vulnerability. By then, the damage is done.

Arctic Wolf Networks this week unfurled AWN Cyber-SOC, a service through which security professionals provide a security information event management (SIEM) capability based on a combination of custom, open source and commercial software technologies that serves to reduce internal IT security fatigue.

Rather than take over IT security management completely, Arctic Wolf Networks CEO Brian NeSmith says, AWN Cyber-SOC is designed to supplement efforts of the internal IT security department. All the firewalls and endpoint security continues to be managed by the internal IT department. Arctic Wolf Networks takes over responsibility for keeping track of the number and types of attacks being launched and what vulnerabilities they are trying to exploit inside the organization, says NeSmith. In effect, NeSmith says, Arctic Wolf Networks becomes the security operations center for the organization that is responsible for all activities relating to IT security hygiene.



JEFFERSON CITY, Mo. – Missouri renters who lost their homes or personal property as a result of the severe storms and flooding between December 23 and January 9 may be eligible for recovery assistance from the Federal Emergency Management Agency (FEMA) and other agencies.

FEMA offers two kinds of help for eligible renters who were displaced from their homes by the recent storms:

  • Money to rent a different place to live for a limited period of time while repairs are made to the household’s rented home
  • A free referral service to find an adequate replacement rental property

FEMA also helps eligible renters with uninsured or underinsured expenses such as:

  • Disaster-related medical and dental expenses
  • Disaster-related funeral and burial expenses
  • Replacement or repair of necessary personal property lost or damaged in the disaster, household items such as room furnishings or appliances, and tools and equipment required by the self-employed for their jobs
  • Primary vehicles and approved second vehicles damaged by the disaster

Additionally, renters may borrow up to $40,000 from the U.S. Small Business Administration to repair or replace personal property.

To qualify for state/federal assistance, renters must first register with FEMA. They can do so online at www.DisasterAssistance.gov at any time or by calling 800-621-3362 (800-621-FEMA) or (TTY) 800-462-7585, 7 a.m. to 10 p.m. seven days a week. Those who use 711-Relay or Video Relay Services (VRS) can call 800-621-3362.

Multiple renters sharing the same dwelling (a.k.a. roommates or housemates) or boarders renting from the dwelling’s owner or leaseholder may apply separately for FEMA assistance after a disaster. Depending on certain conditions, they may be eligible for assistance to repair, clean or replace personal property or vehicles damaged during the disaster, as well as disaster-related expenses.    

Renters who desire face-to-face assistance should visit one of FEMA’s Disaster Recovery Centers (DRCs) in Missouri or speak with someone from one of FEMA’s Disaster Survivor Assistance (DSA) teams currently going door-to-door in Missouri’s disaster-declared counties. The application deadline is March 21.

The 33 Missouri counties designated for federal disaster assistance to individuals are: Barry, Barton, Camden, Cape Girardeau, Cole, Crawford, Franklin, Gasconade, Greene, Hickory, Jasper, Jefferson, Laclede, Lawrence, Lincoln, Maries, McDonald, Morgan, Newton, Osage, Phelps, Polk, Pulaski, Scott, St. Charles, St. Francois, St. Louis, Ste. Genevieve, Stone, Taney, Texas, Webster and Wright.


For breaking news about flood recovery, follow FEMA Region 7 on Twitter at https://twitter.com/femaregion7 and turn on mobile notifications or visit the FEMA web pages dedicated to this disaster at www.fema.gov/disaster/4250.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

All FEMA disaster assistance will be provided without discrimination on the grounds of race, color, sex (including sexual harassment), religion, national origin, age, disability, limited English proficiency, economic status, or retaliation. If you believe your civil rights are being violated, call 800-621-3362 or 800-462-7585(TTY/TDD).

The SBA is the federal government’s primary source of money for the long-term rebuilding of disaster-damaged private property. SBA helps businesses of all sizes, private non-profit organizations, homeowners and renters fund repairs or rebuilding efforts and cover the cost of replacing lost or disaster-damaged personal property. These disaster loans cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations. For more information, applicants may contact SBA’s Disaster Assistance Customer Service Center by calling 800-659-2955, emailing disastercustomerservice@sba.gov, or visiting SBA’s website at www.sba.gov/disaster. Deaf and hard-of-hearing individuals may call 800-877-8339.

State/Tribal Government or Region: 

“What we’ve done is put together a pilot that is part of a portfolio of projects that the agency has to improve and modernize business practices statewide,” Drown said. “It’s open data to push, ultimately, a culture of data-based decision-making.”



Monday, 15 February 2016 00:00

Stop Network Stuttering

How to optimize Skype for Business on any device

As you read (you did read it, right?) in “Securing Skype for Business in a Mobile World,” storing sensitive Skype for Business data in the data center is a secure alternative to help ensure files, contacts, logs and more all stay safe within the corporate vault. And hosting Skype for Business on XenApp provides a secure and efficient way to keep the apps next to the data they use. Until you try to make a voice and video call that is.

Yes, logic would dictate that performance for voice and video would be degraded because of what we call the hairpin–or tromboning–effect. That is when you have your local camera, microphone and speakers sending voice and video to the data center where it makes a return trip to the person you are calling, who could be another 800 miles away.



“Magnetic tapes are dead”; “Tapes still have a role in modern IT”. These are two opinions frequently heard among system administrators, but which of them is right? In recent years, there has been a lot of debate about the role of the oldest storage medium still in use. Tapes were first invented in 1928 for sound recording purposes, but since the fifties they have evolved into one of the most widespread and reliable media for storing data on a specially coated medium. Used reliably now for longer than half a century to store data, tapes have survived many attacks from competitors such as hard disk drives (HDD or SSD), or optical media such as Blu-Ray discs or DVDs.



2016 European Healthcare Content Management Customer Value Leadership Award cites significant growth potential in North American marketplace for BridgeHead's Independent Clinical Archive (ICA)
WOBURN, Mass. BridgeHead Software, a leader in healthcare data management, announced that it has been named a recipient of the Frost & Sullivan 2016 Best Practices Awards. Based on its ongoing analysis of the healthcare information technology and data management market, Frost & Sullivan awarded BridgeHead Software the 2016 European Healthcare Content Management Customer Value Leadership Award, citing tremendous growth potential for the company in the North American market in addition to its European success.

For the Customer Value Leadership Award, Frost & Sullivan analysts independently evaluated two key factors -Customer Impact and Business Impact - in the criteria areas of Price/Performance Value, Customer Purchase Experience, Customer Ownership Experience, Customer Service Experience, Brand Equity, Financial Performance, Customer Acquisition, Operational Efficiency, Growth Potential and Human Capital. BridgeHead Software received scores in the Excellent rating across the board.

"Our research shows BridgeHead's Independent Clinical Archive, HealthStore™, that we describe as VNA 3.0, offers customers a proven, scalable, standards-based and hardware-agnostic solution for the management of all of a healthcare organization's data, as well as provides unique protection and disaster recovery capabilities that further differentiates BridgeHead in the North American market. With an already expansive user base of more than 1,200 hospitals worldwide, combined with an impressive track record of customer success in Europe following the launch of HealthStore, it's clear there is a huge opportunity for BridgeHead Software to continue to gain traction in North America," said Frost & Sullivan Principal Analyst Nadim Michel Daher.

The Frost & Sullivan European Healthcare Content Management Customer Value Leadership Award recognizes BridgeHead Software for its innovative, industry-leading product, HealthStore™. It is a truly Independent Clinical Archive (ICA), often referred to as a third generation vendor-neutral archive (VNA), offering a single, easily accessible and standards-based software repository for all healthcare data. Through this system, data is stored intelligently and cost efficiently, whether on site, off site or in the cloud; it allows data to be centrally managed, secured from misuse and fully protected in the event of an outage or disaster, and it effectively facilitates the sharing of data between users, applications, departments and other hospitals, making patient data available to the people that need it, when they need it.

According to the award report: "Over the last few years, BridgeHead Software has enjoyed significant growth in the EMEA healthcare market with its Independent Clinical Archive, HealthStore™, boasting a number of successfully completed projects and referenceable customers .... This, combined with its extensive customer base built over the last two decades and having developed very sophisticated capabilities within its portfolio, has enabled BridgeHead Software to secure an enviable position for itself in the North American market as well. Representing the single largest market for healthcare content management globally, North America is poised to continue to be a major growth opportunity for BridgeHead Software. Through its tight and long-standing collaboration with MEDITECH, a leading vendor in the North American healthcare information systems (HCIS) market, BridgeHead Software technology is already utilized in approximately one in five hospitals across the United States."

The report adds: "As it continues to move ahead to develop its presence in North America, BridgeHead Software can tout significant unique selling points in the highly competitive and highly coveted North American HCM market, having catered to major multi-site hospital systems with 500 to 1,000 beds and 1,000 to 3,000 employees. Indeed, BridgeHead Software has developed its capabilities, allowing customers to extend their existing BridgeHead investments to tackle other data challenges, e.g., augmenting their data protection environments with clinical archiving capabilities (HealthStore™) for a more holistic data management strategy."

"The Frost & Sullivan Best Practices Award is one we are especially honored to be a part of, as they have a real focus on evaluating the market in which the companies are operating and understanding the intricacies and driving factors," said Michael Ball, Senior Vice President, North America at BridgeHead Software. "We're pleased that not only have our successful achievements in the European market been recognized, but that it is as clear to others - as it is to us - the value our company, our solutions and our advanced capabilities and expertise bring to the North American market as well. Increasingly, U.S. hospitals are seeing the need for a true next-generation independent clinical archive in their enterprises."

Frost & Sullivan's Best Practices Awards recognize companies throughout a range of regional and global markets for superior leadership, technological innovation, customer service, and strategic product development. Frost & Sullivan's industry analyst team benchmarks market participants and measures their performance through independent, primary interviews, and secondary industry research in order to evaluate and identify best practices. Frost & Sullivan's intent is to help drive innovation, excellence and a positive change in the global economy by recognizing best-in-class products, companies and individuals. For more information on the awards, visit: ww2.frost.com/about/best-practices-recognition
About BridgeHead Software
With 20 years' experience in data and storage management, BridgeHead Software is trusted by over 1,200 hospitals worldwide. Today, BridgeHead Software helps healthcare facilities overcome challenges stemming from rising data volumes and increasing storage costs, while delivering peace of mind around how to storeprotect and share clinical and administrative information.
BridgeHead's Healthcare Data Management solutions are designed to work with any hospital's chosen applications and storage hardware, regardless of vendor, providing greater choice, flexibility and control over the way data is managed, now and in the future. 
For more information, visit www.bridgeheadsoftware.com or follow on Twitter, LinkedIn or Facebook.
Hosted Across Telefonica and Cisco Data Centers, Solutions Will Help Businesses Become More Mobile and Agile, and Extend Their Global Reach

MADRID, SPAIN – Telefonica Business Solutions, a leading provider of a wide range of integrated communication solutions for the enterprise market, has become one of the first service providers to offer the Cisco® (NASDAQ: CSCO) portfolio of collaboration cloud services as a fully integrated service.

Telefonica's new offer brings together best-in-class and market-leading business collaboration applications such as Cisco Unified Communications, virtual contact center, Cisco TelePresence®, Cisco WebEx® and Collaboration Meeting Rooms, all delivered "as a service" to end-users over mobile and fixed connections.

Telefonica customers can take advantage of all the features and functionality of Cisco collaboration solutions as if they were installed on-premises, without incurring major capital expenditures and platform updating costs, using a flexible consumption model.


  • Global scale reach. Telefonica offers its own branded collaboration services based on Cisco Hosted Collaboration Solution (Cisco Unified Communications, customer collaboration and telepresence as a service) and connects it to Cisco conferencing services from the Cisco Collaboration Cloud (WebEx, Collaboration Meeting Rooms, and WebEx Cloud Connected Audio). Cisco Hosted Collaboration Solution (HCS) is deployed in Telefonica's data centers across the globe and is interconnected to Cisco's data centers hosting Cisco conferencing services (two in the United States and two in Europe).
  • Better productivity and agility. By using a simple subscription model, customers can improve both productivity and agility accessing the latest collaboration tools on demand, aligning with fast-moving business needs, and scaling with ease, with no capital investments.
  • Anywhere, any device collaboration. Cisco Hosted Collaboration Solution (HCS) provides integration into Telefonica's mobile networks, as well as highly secure remote access over the public Internet, to truly enable anywhere, any device collaboration. End users enjoy personalized collaboration tools in accordance with their profile, at any time and place and using any device.
  • Simple-to-join meetings for everyone. Bring employees, customers, and partners together to collaborate from anywhere with integrated voice, video, and content sharing on any device. Cisco conferencing supports highly secure collaboration across devices, from mobile devices to desk phones to immersive telepresence systems in both scheduled and impromptu meetings.
  • End-to-end management and security. Telefonica offers complete support and end-to-end management through a single provider and resilient data centers with the highest levels of quality, security and regulatory compliance.

Supporting quotes

  • Hugo de los Santos, Communication Services Director at Telefonica Business Solutions: "As a global company with a robust network spanning Europe, the Americas and Asia, we're committed to give our customers more choice, flexibility and innovation. This new and holistic platform offers our customers and its final users flexible, economic, agile, efficient and highly secure Cloud Collaboration business services, enabling a new way of working and the best user experience regardless of location or device based on Cisco's and Telefonica's global reach and trusted services and solutions."
  • Scot Gardner, Vice president, Global Service Provider segment, Cisco EMEAR: "Telefonica and Cisco have worked together over many years to address the most critical collaboration needs of businesses around the world. Customers want collaboration tools to increase their productivity, but they also require them to be highly secure, cost effective and easy to deploy and easy to use. Cisco Hosted Collaboration Solution and Cisco conferencing solutions have been developed with services providers like Telefonica in mind so that their end-customers can enjoy industry-leading, highly secure collaboration applications delivered as a service anywhere in the world over the service providers' cloud infrastructure."

Supporting resources

About Telefonica Business Solutions
Telefonica Business Solutions, a leading provider of a wide range of integrated communication solutions for the B2B market, manages globally the Enterprise (Large Enterprise and SME), MNC (Multinational Corporations), Wholesale (fixed and mobile carriers, ISPs and content providers) and Roaming businesses within the Telefonica Group. Business Solutions develops an integrated, innovative and competitive portfolio for the B2B segment including digital solutions (Cloud and Security) and telecommunication services (international voice, IP, bandwidth capacity, satellite services, mobility, integrated fixed, mobile, IT services and global solutions). Telefonica Business Solutions is a multicultural organization, working in over 40 countries and with service reach in over 170 countries.

Follow us on: Twitter: @telefonicab2b LinkedIn: Telefonica Business Solutions YouTube: Telefonica Business Solutions.

About Cisco Collaboration
From award-winning IP communications to mobility, customer care, web conferencing, messaging, and interoperable telepresence experiences, Cisco brings together network-based, integrated collaboration solutions based on open standards. These solutions offered across on-premises, cloud-based or virtualized platforms, as well as services from Cisco and our partners, are designed to help promote business growth, innovation and productivity. They are also designed to help accelerate team performance, protect investments, and simplify the process of finding the right people and information.

About Cisco
Cisco (NASDAQ: CSCO) is the worldwide leader in IT that helps companies seize the opportunities of tomorrow by proving that amazing things can happen when you connect the previously unconnected. For ongoing news, please go to http://thenetwork.cisco.com.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. 


New Policy Controls Allow Users to Share Data Links with External Audiences and Set User Defined Expiration Dates for Enhanced Security and Easier Collaboration  
SANTA CLARA Calif.  Nexsan™, a global leader in secure storage, backup and data management solutions, today announced that its family of Transporter private cloud file sync and share appliances, now offers secure data access via industry standard Web browsers. Users are able to browse and navigate through folders stored on their private cloud Transporter device, create folders, upload and download files and rename or delete files and folders as needed. All Web-based activity is performed through a secure login keeping data secure behind the company firewall.
According to a recent industry study, organizations actively using cloud, mobility, big data or security technologies are experiencing up to 53 percent higher revenue growth rates than those that have not invested in these technologies. Users are highly mobile and require simple, smart access to their data regardless of their location. IT is tasked with the need to support the business requirements of an increasingly mobile workforce while ensuring that critical data assets are secure.*
In addition, Transporter storage appliances now feature customizable branding that gives businesses and organizations the ability to add their logo, color scheme and presentation of their content to create a company-branded portal and emails. Now internal organizational users and external guest users will benefit from consistent company branding for a superior customer and partner experience.
The new version of Transporter firmware also delivers advanced policy controls that allow users to securely share data links with their customers, partners and peers - anytime, anywhere, on any device for enhanced connectivity and business efficiency. Transporter administrators can now set automated link expiry policies by hours, days, weeks or months, so that shared content is no longer accessible to invited external parties after the expiration date.
Nexsan continues to exceed customer expectations by delivering innovative storage, secure archive and file, sync and share solutions that address the needs of today's enterprises and connected workforce. Transporter keeps data safe and secure within a company's own firewall while allowing users to access, share and synchronize data anytime, anywhere for business advantage. The result is a more flexible and higher performing private cloud solution with enterprise-class redundancy and seamless failover for reliability that public cloud file sharing services are not able to provide.  
"We continue to listen to our customers to innovate and continuously deliver the most advanced file, sync and share appliances on the market," said Geoff Barrall, CTO, Nexsan. "Unlike cloud service providers that put data at risk by storing it on a public Web server, Transporter files are securely stored on the Transporter appliance behind a company's firewall for secure file sharing with the ease of Web-browser-based access at a price that public cloud providers just can't match."
The new, secure Transporter file, sync and share features are available now. For more information, visit: nexsan.com
Tweet this: .@Nexsan Transporter adds new, #secure data #access via Web browser and shared links
About Nexsan
Nexsan is a global leader in secure storage, backup and data management solutions that are focused on seamlessly and securely enabling a connected workforce. Its broad solution portfolio empowers enterprises to securely manage, protect and utilize valuable business data - while allowing user to sync, share and access files from any device, anywhere, anytime. For further information, please visit: www.nexsan.com.
Imation, the Imation logo, Nexsan, the Nexsan logo, Connected Data, the Connected Data logo, Transporter,
E-Series, NST, AutoMAID and Assureon are trademarks or registered trademarks of Imation Corp. All other trademarks are property of their respective owners.
*"Global Technology Adoption Index" - Dell, October 2015