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Bonus Journal

Volume 29, Issue 5

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Jon Seals

Jon Seals

A recent survey of 1,100 senior IT security executives at large enterprises worldwide found that 26 percent of respondents experienced a breach in the past year, and 30 percent classified their organizations as "very vulnerable" or "extremely vulnerable" to cyber attacks.

The 2017 Thales Data Threat Report also found that 73 percent of respondents increased IT security spending in 2017. The top two spending priorities are network protection (62 percent) and endpoint protection (56 percent), while spending on data-at-rest solutions comes last at 46 percent.

"Organizations keep spending on the same solutions that worked for them in the past but aren't necessarily the most effective at stopping modern breaches," 451 Research senior analyst and report author Garrett Bekker said in a statement. "Data protection tactics need to evolve to match today's threats. It stands to reason that if security strategies aren't equally as dynamic in this fast-changing threat environment, the rate of breaches will continue to increase."



BATON ROUGE, La. — Following Louisiana’s August flood, more than 625,000 people have received information to help their recovery as a result of collaboration between nearly 300 private sector entities and FEMA.

The private sector is essential to move recovery forward because of its ability to connect with communities efficiently to provide helpful recovery information. Louisiana private entities that have helped survivors after the August flood included businesses, chambers of commerce, business and trade associations, universities, nonprofits and utility companies.

During the recovery missions for both the March and August Louisiana floods, the Director of Operations of the LA Business Emergency Operation Center (LA BEOC) embedded with FEMA’s Private Sector Division at the Joint Field Office. The collaborative effort of this endeavor enabled rapid and efficient coordination with local and state partners in resolving issues and trends affecting the private sector.

Below are examples of private entities helping Louisiana recovery following the August floods: 

  • Home improvement stores hosted FEMA mitigation specialists at 31 locations. They provided information on how to repair and rebuild safer, stronger and smarter to more than 31,600 homeowners and independent contractors. Stores included 84 Lumber, Albertsons, Home Depot, Lowe’s, Price Building, Stine Lumber, Sullivan’s Hardware and Wal-Mart.
  • Companies displayed messages on digital billboards in affected communities to encourage survivors to register for FEMA assistance. Electronic messages are delivered quickly and seen by thousands of people who may need help. Examples included the Outdoor Advertising Association of America’s 10 digital billboards and Walgreen’s digital reader boards at 62 store locations.
  • Utility companies added FEMA help information on 79,650 bill statements for City of Rayne, Jeff Davis Electric Co-Op, Jeff Davis Water District, Lafayette Utilities System, South Rayne Water Corp., and Wards Three Avoyelles Water customers.
  • The Louisiana Emergency Preparedness Association hosted the first Louisiana Affordable Housing Solutions Expo at the Celtic Media Centre. Other expo sponsors included, the Governor’s Office of Homeland Security and Emergency Preparedness, the Louisiana Business Emergency Operation Center, and the Louisiana Housing Corporation.

To learn more about FEMA’s Private Sector Division initiatives, visit www.fema.gov/private-sector.

In today's world, customers decide how customer-centric a company is. Good customer service should capture the fundamentals of a great experience: ease, effectiveness, and emotion

Looking ahead, Forrester sees 10 trends for 2017 that customer service professionals should take into account as they move the needle on the quality of service that they deliver: Here are six of them:

Customer service organizations address a smaller volume of simple voice-based customer contacts as they mature their self-service, automated engagement, and digital operations.



Tuesday, 31 January 2017 17:04

Going Beyond IT Security to Cybersecurity

Does your MSP offer IT security, or does it truly provide cybersecurity services?

Often seen as a difference without distinction, one cybersecurity expert argues that the approaches to security need to be looked upon as separate concepts.


A well-known IT security solution vendor recently published a white paper about planning for business continuity, and listed typewriters as examples of equipment that should be safeguarded to prevent interruptions to an enterprise’s activities.

You remember, typewriters were those stone age machines that recorded text directly onto paper.

So, who on earth would use a typewriter today, given the choice of PCs, tablets, and other vastly more intelligent devices? It turns out, however, that there are at least two good reasons for a business continuity manager to keep the typewriter in mind, when making BC plans for the organisation.

The first reason is that some business or professional people and organisations still use them. “The Transcription People” company cites the US police department, funeral homes in some American states, and prisons in the US as still using typewriters.