MADISON, Conn. – Chesterfield County E911 (South Carolina) has implemented PowerPhone's Total Response solution for 911 call handling. The new system provides state-of-the-art software, processes and training to help Chesterfield County define and achieve a higher standard of emergency call handling.
Total Response utilizes integrated call handling protocols covering police, fire and emergency medical subject matters. The integrated approach assures that every call is treated consistently and that each emergency is addressed in its entirety.
Compatibility with Chesterfield County E911's current computer-aided dispatch system (Southern Software CAD) was a key component for choosing Total Response's computer-aided call handling software (CACH); any CAD can interface with Total Response CACH. An interface allows for the seamless communication between 911 call handlers and dispatched emergency responders, meaning responders arrive on scene more prepared and with a clearer picture of the emergency ahead of time.
Chesterfield County residents will immediately benefit from Total Response's integrated protocols and pre-arrival instructions. The tools fully equip 911 call handlers with the information necessary to provide more confident and detailed assistance to 911 callers with medical, fire or law enforcement emergencies.
Implementation of PowerPhone's Total Response system includes full technical support and comprehensive staff training. Chesterfield County E911's call handlers each received certifications in law enforcement, fire service and emergency medical dispatch while a designated supervisor was also certified in Call Assessment. Call Assessment certification prepares supervisors in the processes of identifying and monitoring PSAP management trends through CACH.
Chesterfield County E911's adoption of Total Response is a proactive step towards creating a higher standard of emergency call handling for 911 calls. By adopting PowerPhone's Total Response solution, Chesterfield County E911 is able to define, achieve and measure their 911 call-handling standard of care. This process creates a more consistent and professional application of proven call-handling protocols to the residents of Chesterfield County and helps protect emergency responders.
PowerPhone, a 32-year-old privately-held Connecticut corporation, is a leading provider of emergency communications technology, consulting and training. PowerPhone's single-system Total Response approach to emergency communications ensures consistent call handling and the highest standard of care. As the first organization to develop integrated protocols for police, fire and emergency medical dispatch, PowerPhone has helped raise standards for call handling throughout the world. For more information, visit www.PowerPhone.com.
Integration with EMC's leading technology enables BridgeHead to continue to bring best-of-breed solutions to the marketplace for healthcare customers
EMC Corporation is a global leader in enabling businesses and service providers to transform their operations and deliver IT as a service. Fundamental to this transformation is cloud computing. Through innovative products and services, EMC accelerates the journey to cloud computing, helping IT departments to store, manage, protect and analyze their most valuable asset - information - in a more agile, trusted and cost-efficient way. Additional information about EMC can be found at www.EMC.com.
About BridgeHead Software
Comprehensive Safety Guidelines Available on Mobile Devices and Customized for The Boston Globe’s 800,000-Square-Foot Office Headquarters
RESTON, Va. – Celebrating a three-year partnership, RockDove Solutions announced today that The Boston Globe has renewed its use of its crisis management solution In Case of Crisis. The mobile app makes step-by-step guidelines for how to handle weather events, medical emergencies, workplace violence and other crisis scenarios available to employees on their smartphones and desktop devices, turning plans into digital playbooks for more than 700 employees.
Offering more consistent and accessible emergency planning tools, The Boston Globe provides all office employees, including newsroom, production and administrative staff, with emergency preparedness plans via the In Case of Crisis app. Complementary to existing paper-based safety materials, In Case of Crisis is helping The Boston Globe open up critical communication to employees in the office or out in the field during any crisis.
“Our office space operates 24 hours a day, 7 days a week, so we needed a way to make safety instructions immediately available to all employees. A mobile app was the perfect solution,” said Anthony Schiavi, director of safety and environmental affairs, The Boston Globe. “In today’s environment, organizations need to be prepared for a growing number of unpredictable situations and In Case of Crisis helps us train and prepare our employees for these various scenarios.”
RockDove Solutions will help The Boston Globe revise its emergency preparedness plans next year when the organization moves into its new downtown Boston headquarters and new printing and distribution facility in Taunton.
“We are pleased to work with a prestigious partner like The Boston Globe and help the organization create a safer workplace for their employees,” said Christopher Britton, COO, RockDove Solutions. “In Case of Crisis has helped turn The Boston Globe’s emergency preparedness plans into actionable digital playbooks, giving employees an easy and secure way to access the most up-to-date safety procedures.”
For more, visit www.rockdovesolutions.com.
About RockDove Solutions
RockDove Solutions, developer of the adaptable mobile crisis management solution In Case of Crisis, helps organizations turns their crisis management, business continuity, emergency preparedness, and workplace safety plans into accessible and actionable digital playbooks. Serving hundreds of public and private institutions, in the rapidly growing enterprise mobile marketplace, the company’s award-winning, customizable crisis app prepares companies to quickly and effectively respond to crises. For more information, visit www.rockdovesolutions.com.
The Business Continuity Institute - Aug 02, 2016 12:01 BST
Communication issues have, for the first time ever, been named as the top reason for UK businesses to invoke recovery services, according to a new study by Sungard Availability Services. Having increased by a third, issues arising from data communications or telecom failures now account for over 25% of all total invocations, and resulted in the highest level of communication problems since the annual analysis began over two decades ago.
The Availability Trends Report noted that while invocations due to technology dropped by 71%, workplace issues, in which the office environment is rendered inaccessible, leapt up by a substantial 37% – the biggest jump since 2009. Overall however, the number of downtime incidents, in which staff are unable to work from their usual office or access business critical systems, remained largely the same – with only a 5% decrease compared to 2014’s figures. Despite the minor drop, these findings have given rise to fresh concerns that organisations are still not investing adequate resources in maintaining business availability for that most important of resources – their people.
Companies therefore need to take a holistic approach to their continuity and resilience strategies. As well as recovering their mission critical technology and IT systems, they also need to ensure their ability to limit downtime for their workforce. The increased take-up of Disaster Recovery as a Service offerings, as well as a rise in investment for dedicated workspaces demonstrate that businesses are realising the need to invest in comprehensive and robust recovery strategies that will address their people, not just their systems. Such a holistic focus will enable organisations to meet ever-growing customer and stakeholder demands for both consistent and constant levels of availability.
The threat that communication failures pose to organizations is something that is echoed in the Business Continuity Institute's annual Horizon Scan Report which has consistently identified IT and telecom outages as a top three threat to organizations. The latest report revealed that 77% of business continuity professionals expressed concern at the prospect of this kind of threat materialising.
Commenting on the Availability Trends Report, Daren Howell, senior manager solutions marketing – availability, recovery and continuity at Sungard Availability Services, said: “From reputational damage to missing out on sales and the subsequent loss of customer trust; the cost of downtime is simply too high for modern businesses to contemplate. With ever more demanding customers, recovery and continuity has become a lynchpin in enterprise success."
Self-Study Elearning Course & Certification
Offered as part of our Crisis Management & Communication Discipline in ICOR University, CMC 5000 provides critical information for those responsible for managing crises in the organization and providing both internal and external communications.
The University of Illinois Chicago offers this course to its students as part of its Emergency Management & Continuity Certificate Program and now this same course is available to the public.
Offered as a self-study elearning course, CMC 5000 is ideal for senior management responsible for leading the organization during a crisis, those in public affairs, public relations, or anyone who is participates in crisis management in the organization.
Successful completion of the course and passing the online examination results in earning the ICOR Credential, "Crisis Management & Communication Professional (CMCP).
Did you know that you can save 10% on all ICOR courses if you are a member of one of the following organizations? Contact them to find out how or email firstname.lastname@example.org.
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DALLAS -- Trend Micro Incorporated (TYO: 4704), a global leader in security software and solutions, today announced its collaboration in the arrest of the head of an international criminal network suspected of stealing more than $60 million through business email compromise (BEC) scams and CEO fraud. The arrest is the result of a joint operation by INTERPOL and the Nigerian Economic and Financial Crime Commission utilizing Trend Micro research to identify and arrest the culprit.“Trend Micro is a strong proponent of public-private partnerships in the constant battle against cybercriminals,” said Raimund Genes, chief technology officer for Trend Micro. “We have a collective adversary in those who mean to do harm via technology, and we at Trend Micro do all we can to support law enforcement in apprehending and prosecuting these attackers. This is another milestone for the cybersecurity community working together.”
The Nigerian national is believed to be the leader of a 40-person network across Nigeria, Malaysia and South Africa that provides malware and carries out attacks. He is also suspected of colluding with money launderers in China, Europe and the U.S. who provided illicit bank account details in which stolen money was housed.
“Arrests like this are made possible by partnerships between members of the security community which come together with the common goal of making the internet a safer place,” said Noboru Nakatani, Executive Director of the INTERPOL Global Complex for Innovation. “BEC scams are particularly difficult to combat due to their complexity, which is why public-private sector cooperation is essential.”
Trend Micro is a strategic partner supporting INTERPOL and its member countries with knowledge, resources and strategies to fight global cybercrime through its Global Complex for Innovation in Singapore.
About Trend Micro
Trend Micro Incorporated, a global leader in cyber security solutions, helps to make the world safe for exchanging digital information. Our innovative solutions for consumers, businesses, and governments provide layered security for data centers, cloud environments, networks, and endpoints. All our products work together to seamlessly share threat intelligence and provide a connected threat defense with centralized visibility and control, enabling better, faster protection. With more than 5,000 employees in over 50 countries and the world’s most advanced global threat intelligence, Trend Micro enables users to enjoy their digital lives safely. For more information, visit www.trendmicro.com.
SUNNYVALE, Calif. – RiskSense®, Inc., the pioneer and market leader in pro-active cyber risk management, today revealed a new corporate brand identity, which includes an evolved corporate logo, as well as a re-designed website, and an updated message platform. This new identity underscores RiskSense’s transformation from a services provider to a software company. The company’s software platform is disrupting traditional approaches to threat and vulnerability management using an intelligence-driven model for implementing pro-active cyber risk management that enables businesses and governments to protect themselves against cyber threats.
@RiskSense Unveils New Website and Corporate Brand IdentityTweet this
"RiskSense has productized years of research and services engagements with government agencies and large enterprises into an automated platform that assesses and reduces cyber risks across a growing attack surface -- network, applications, databases, cloud, mobile, and endpoints," said Dr. Srinivas Mukkamala, chief executive officer and co-founder of RiskSense. "Our intelligence-driven risk analytics approach is changing the way enterprises address cyber risk management. This new branding reflects the company’s evolution and the value we bring to our growing customer base."
"RiskSense has been transforming the cyber security industry by pioneering cyber risk management and leapfrogging traditional threat and vulnerability management practices," said Torsten George, vice president of global marketing and products at RiskSense. "Today, RiskSense is leading the industry in unifying and contextualizing internal threat intelligence, external threat data, and business criticality to pinpoint to those cyber threats that pose the highest risk for the business or mission. Our new corporate brand identity reflects our company's software focus and our brand promise: to reduce cyber risk across the entire attack surface, while increasing your situational awareness a.k.a. Sense."
RiskSense History to Today
RiskSense was founded as a technology transfer from the New Mexico Institute of Mining and Technology (NMT) to commercialize the university’s cyber security research. The advanced cyber research programs at NMT, led by the founders of the company, were funded in partnership with the U.S. Department of Defense and U.S. Intelligence Community. After validation of the research and technology for both commercial and government applications, the company was spun out of NMT. Since 2015, RiskSense has grown its revenue by triple digits and has more than 150 customers that span every major industry vertical, including financial services, telecommunications, utilities, retail, new media, healthcare, higher education, and government.
RiskSense, Inc., is the pioneer and market leader in pro-active cyber risk management. The company enables enterprises and governments to unify and contextualize internal security intelligence and external threat data across a growing attack surface, then correlate the findings with business criticality to identify imminent cyber risks and prioritize remediation actions.
The company’s Software-as-a-Service (SaaS) Platform transforms cyber risk management into a more pro-active, collaborative, and real-time discipline. The RiskSense Platform embodies the expertise and intimate knowledge gained from real world experience in defending critical networks from the world’s most dangerous cyber adversaries. As part of a team that collaborated with the U.S. Department of Defense and U.S. Intelligence Community, RiskSense founders developed Computational Analysis of Cyber Terrorism against the U.S. (CACTUS), Support Vectors Intrusion Detection, Behavior Risk Analysis of Vicious Executables (BRAVE), and the Strike Team Program.
By leveraging RiskSense cyber risk management solutions, organizations can significantly shorten time-to-remediation, increase operational efficiency, strengthen their security programs, improve cyber hygiene, heighten response readiness, reduce costs, and ultimately minimize cyber risks. For more information, please visit www.risksense.com or follow us on Twitter at @RiskSense.
New Safety Connection™ Application Provides Location-Aware Critical Communications
BURLINGTON, Mass. – Everbridge, a global enterprise software company that provides applications which automate the delivery of critical information to help keep people safe and businesses running, today announced a certified interface to Lenel’s OnGuard access control system and acceptance into the Lenel OpenAccess Alliance Program (OAAP). Certification and acceptance into Lenel’s OAAP program enables users of Everbridge’s Safety Connection application to interface with the OnGuard system and acquire real-time building location data to locate employees, contractors or visitors and communicate with them during critical incidents, life safety emergencies and remote work assignments. Traditional solutions rely on static office location contact information only; Safety Connection enables organizations to reach individuals based upon their proximity to a critical event or risk.
.@Everbridge announces certified interface to @LenelSystems Onguard System to help keep mobile workers safeTweet this
“Lenel has taken a leadership position in providing an open access platform and offering a program that enabled Everbridge to certify the interface of Safety Connection to OnGuard,” said Jaime Ellertson, CEO of Everbridge. “Through this interface we can utilize Lenel’s rich access control and badging system and our Safety Connection solution to improve the accuracy of incident communications and help keep people safe no matter where they are located—inside or outside of a building—during a critical event.”
Everbridge Safety Connection combines automated critical communications workflow processes with the ability to send and receive notifications based on dynamic location – an employee’s last known and expected location – including the building floor or conference room at which the employee was most recently present. Whether it’s to notify a “lone worker” in the field about a regional emergency, deliver “shelter in place” instructions to employees in specific buildings during an active shooter event or to develop near real-time employee rosters for building evacuations and mustering purposes, Everbridge Safety Connection enables automated location-based outreach via SMS text, voice, mobile app, digital signage or desktop alerts. The interface with Lenel’s OnGuard platform adds a new layer of location data to Safety Connection, helping to provide organizations with an accurate record of the whereabouts of employees, visitors, contractors and other stakeholders.
“This is an important interface that extends the physical security capabilities of the OnGuard platform to help ensure that our users can effectively identify and communicate with distributed teams and other individuals during critical events,” said Ronald Virden, managing director, Lenel. “We look forward to working with Everbridge to further combine location data with critical communications technology to improve mustering, evacuation and other security measures.”
Everbridge is a global enterprise software company that provides applications which automate the delivery of critical information to help keep people safe and businesses running. During mission-critical business events or man-made or natural disasters, over 3,000 global customers rely on the Everbridge platform to quickly and reliably construct and deliver contextual notifications to millions of people at one time. The company’s platform sent over 1 billion messages in 2015, and offers the ability to reach more than 200 countries and territories with secure delivery to over 100 different communication devices. A broad set of applications enable companies, hospitals, agencies, states, cities and towns to address issues related to severe weather and man-made incidents, IT outages and cyberattacks, safety of traveling staff, and facilitate regulation-compliant messaging. Everbridge serves 8 of the 10 largest U.S. cities, 7 of the 10 largest U.S.-based investment banks, 24 of the 25 busiest North American airports, and 6 of the 10 largest global automakers. Everbridge is based in Boston with additional offices in Los Angeles, San Francisco, Beijing and London. For more information, visit www.everbridge.com, read the company blog, http://www.everbridge.com/blog, and follow on Twitter and Facebook.
“Out-of-the-box” digital preservation and access solution helps government meet the challenge of future-proofing records in the cloud
OXFORD, UK – Digital preservation specialist, Preservica, has announced that its secure, cloud hosted digital preservation solution, Preservica Cloud Edition, is now available via the G-Cloud 8 Digital Marketplace.
Preservica Cloud Edition combines preservation and access in one system, simplifying the task of safeguarding and providing secure public access to government records and materials. It is built around the same Preservica digital preservation technology used by the UK National Archives and includes connectivity with Axiell CALM and Microsoft SharePoint and Outlook.
“We’re very encouraged by the uptake and interest in Preservica Cloud Edition, particularly from local government,” says Preservica Chief Executive Jon Tilbury. “G-Cloud is a great opportunity for government to capitalise on the cost savings and operational efficiencies offered by the cloud and is making it easier than ever before for public bodies to take advantage of secure cloud hosted digital preservation to protect and future-proof vital long-term and permanent government records.”
UK Public Sector organisations already using Preservica’s digital preservation software include the UK National Archives, the UK Met Office, Transport for London, the Oxfordshire History Centre, the Suffolk Record Office and the Dorset History Centre, part of Dorset County Council.
Mark Lawrence, History Centre Manager, Oxfordshire History Centre comments: “Using Preservica in the cloud provides us with a secure and cost-effective way to ensure our important digital content and records remain accessible and useable over the long-term. Purchasing through G-Cloud really helped simplify and speed up the procurement process.”
Preservica Cloud Edition includes a full suite of OAIS (Open Archival Information Systems) conforming workflows for ingest, management, storage, access and active preservation of digital content, as well as hosting, backup, operations, software maintenance and support.
Preservica is a world leader in digital preservation technology, consulting and research. Our active preservation solutions are used by leading businesses, archives, libraries, museums and government organisations globally, to safeguard and share valuable digital content, collections and electronic records, for decades to come. These include 16 US State Archives, the UK National Archives, the UK Met Office, Transport for London, Oxfordshire County Council, Suffolk County Council and the Dorset History Centre, part of Dorset County Council, to name a few.
Available on premise or in the cloud, Preservica’s award-winning digital preservation and access software is a complete, standards-based (OAIS ISO 14721) trusted repository that includes connectors to leading Enterprise Content and Records Management systems to ensure long-term usability, trustworthiness and preservation of vital digital records, emails and content.
CHEYENNE, Wyo. – Prescriptive Risk Solutions, LLC (PRS), today released a comprehensive Ransomware Incident Response Plan. The guide, is being released in light of the significant increase of ransomware attacks on companies worldwide. PRS' own research has found that a substantial number of organizations do not have a plan to handle a ransomware data hostage scenario. In fact, PRS's research finds that a majority of companies simply pay the ransom in light of not knowing their options.
The PRS Ransomware Incident Response Plan is available as a digital download for $9.99. The 25-page guide provides over 40-steps arranged by ten phases on how to handle a ransomware attack. The guide covers topics such as assessment, removal, file decryption and even how to pay a ransom if left with no other choice. The guide is delivered in Microsoft Word format and is easily customized for any size organization. The guide includes a ransomware incident log template and over fifty links to valuable resources that will aid organizations during a ransomware attack.
The guide was written by board certified computer security experts with over 20-years of hands-on cybersecurity incident response experience. The guide will save any organization a considerable amount of time in completing an incident response plan to address ransomware.
To download a copy of the Ransomware Incident Response Plan, go to www.prescriptiverisksolutions.com and visit the products tab.
PRS is a virtual security resource consultancy focused on providing small to medium size companies with the knowledge, resources and guidance to build effective information security and disaster recovery programs. PRS consultants apply their many years of cybersecurity and disaster recovery experience to the creation of pragmatic cost-effective programs and tool kits that can jump-start any organization's security or disaster recovery initiative.
PRS maintains one of the world's largest databases of cybersecurity events containing information on over 10.6 billion compromised records across nearly 12,000 organizations. This information is used by PRS to perform fact-based threat assessments for its customers.
For more information contact PRS at email@example.com.