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Spring Journal

Volume 28, Issue 2

Full Contents Now Available!

Jon Seals

SandSIV Ranks Highly in 2014 "Voice of the Customer" Vendor Evaluations

Hypatia Research Group conducted a comprehensive vendor evaluation of 23 market-leading Voice of the Customer (VOC) solution providers, utilizing 10 data-driven dimensional criteria, coupled with end-user customer interviews and product demonstrations. In addition, 498 global end-users responsible for voice of the customer software and programs provided input to an extensive survey authored by Hypatia Research.

Industry analyst and market research firm Hypatia Research Group recently announced the publication of its unique primary research study, entitled "Operationalizing Enterprise Voice of the Customer: Best Practices, Maturity Models, and 2014 Galaxy™ Vendor Evaluations."

In this report SandSIV achieved the highest score in Hypatia's Galaxy™ evaluation for corporate vision and product range.

According to the report, "Purpose built VoC applications are interconnected via the SandSIV VoC Hub™, which includes among others, VOC Feedback (multichannel & multi-language enterprise feedback management platform), VoC Visual (real-time visualization of analytics via a customizable, multi-layered dashboard and report generator) and VoC Analytics (leading edge classification algorithms such as sentiment, opinion, predictive, clusters, tagging and other advanced analytics techniques. It is comprised of two modules-VOC Classify and VOC Mine)."

Leslie Ament, SVP & Principal Analyst (http://hypatiaresearch.com/research-coverage/) specifically praises SandSIV by saying that, "SandSIV over-delivers with a highly targeted and robust portfolio of customer intelligence offerings which include SaaS-based software, consulting services, and best practice approaches."

Its core product, the Voice of the Customer Hub (VoC Hub™), functions as a Big Data repository that is capable of organizing, indexing and correlating all customer data, regardless of information type (structured or contextual in nature), source (internal or external) or channel of customer engagement. SandSIV VoC Hub™ maximizes the analytical value of these heterogeneous data streams by using advanced text analytics to extract and normalize entities such as names, products, places, specific key phrases and more, as well as automatic classification by topics or themes that are important to the customer journey. These insights can then be merged back in to the CRM, greatly enriching the available customer data by providing additional information such as social network information. Moreover, alerts, triggers and other automated processes can be set up to prompt action and drive workflow across departments, business units and even individuals based on VOC insights.

This fifty-five page study with twenty-five figures provides end-user organizations with best practice benchmarking, vendor evaluations, business return on investment case studies and an analysis of how and why companies invest in VOC software solutions, what tangible benefits are possible, and what metrics can be used to measure the ROI of an enterprise VOC initiative.

About SandSIV
SandSIV enables its clients to begin working in a more customer centric manner, by listening to the Voice of the Customer, and turning it in to actionable Customer Intelligence. SandSIV provides a combination of purpose built SaaS technology, and expert Customer Experience Management consulting, which combine to deliver a platform that can positively affect revenues for any company, in any market or region, with a rapid ROI.

Report Validates that ExaGrid's Industry-Leading Architecture, When Integrated with Veeam, Accelerates Backups and Boots VMs from Backups in Seconds to Minutes

LONDON – Today,ExaGrid Systems, a leading provider of disk-based backup solutions, announced that prominent IT analyst firm Enterprise Strategy Group (ESG) has tested and validated the creation of Veeam synthetic full backups using the ExaGrid-Veeam Accelerated Data Mover, increasing performance by 6X and reducing backup times.

Detailed in the report, ESG tested the performance of the ExaGrid-Veeam Accelerated Data Mover to create a synthetic full backup on the ExaGrid landing zone, versus Veeam pulling the data from disk to the Veeam backup server, creating the synthetic full and then writing back to disk. The results were powerful: the ExaGrid-Veeam Accelerated Data Mover was 6X faster in creating a synthetic full backup.

"ExaGrid already has a leg up on the competition with its "landing zone" and Adaptive Deduplication-these let you get the huge capacity reduction benefits of deduplication, without having to give up truly instant restore. This latest feature adds to ExaGrid's arsenal of efficiency benefits," said Kerry Dolan, Lab Analyst at ESG.

Combining ExaGrid's disk-based backup with deduplication system with Veeam Software's virtual server data protection solution allows organisations to recover and boot VMs in minutes - speeds comparable to recovering straight from disk. The ExaGrid-Veeam Accelerated Data Mover is designed to make backups faster and shift the burden of backup processing off of production servers, putting it on the appliance instead.

"Unlike industry competitors, including EMC Data Domain, that only pull together their tables to be ready to actually make a synthetic full from dehydrated data, ExaGrid actually creates the synthetic full so VMs are ready to boot instantly," said Bill Andrews, CEO of ExaGrid. "EMC's numbers are not apples to apples as they just prepare tables and do not actually create a synthetic full while ExaGrid actually creates the synthetic full. With EMC, you still have to wait hours when you want to boot a VM as they have to create the VMs from dehydrated data. The VMs on an ExaGrid will boot in seconds to minutes."

The ExaGrid scale-out approach brings compute with capacity - adding processor, memory and bandwidth as well as disk - allowing the backup window to stay fixed in length even as data grows. This approach is unique to ExaGrid and makes it the only disk-based backup system that maintains a fixed backup window.

"The ExaGrid-Veeam Accelerated Data Mover gives customers the best of both worlds - instant VM recovery, without sacrificing the benefits of deduplication, resulting in an incredibly short backup window," said Andrews.

To download a copy of the ESG Lab Review, visit the ExaGrid website. For more information about the joint ExaGrid-Veeam solution, visit: www.exagrid.com/wp-content/uploads/ExaGrid-Veeam-Data-Sheet.pdf.

About Veeam Software
Veeam® Software develops innovative solutions for VMware backup, Hyper-V backup, and virtualisation management. Veeam Backup & Replication™ is the #1 VM Backup solution. Veeam ONE™ is a single solution for real-time monitoring, resource optimisation and management reporting for VMware and Hyper-V. The Veeam Management Pack™ (MP) and Smart Plug-in™ (SPI) extend enterprise monitoring to VMware through Microsoft System Center and HP Operations Manager. Veeam also provides free virtualisation tools. Learn more by visiting www.veeam.com

 

About ExaGrid
Organisations come to us because we are the only company that implemented deduplication in a way that fixed all the challenges of backup storage. ExaGrid's unique landing zone and scale-out architecture provides the fastest backup - resulting in the shortest fixed backup window, the fastest local restores, fastest offsite tape copies and instant VM recoveries while permanently fixing the backup window length, all with reduced cost up front and over time. Learn how to take the stress out of backup at www.exagrid.com or connect with us on LinkedIn. Read how ExaGrid customers fixed their backup forever.

Funding will be used to address cloud demand and fuel innovation 

 

DENVER, Colo. Colorado-based Peak®, an enterprise-class IaaS Cloud provider for channel partners, today announces it has raised $16 million in capital since December 2013. Peak’s most recent $9 million round comes from current investing partners Meritage Funds and Sweetwater Capital, as well as new investor Ares Capital. Funding will be used to support accelerating demand for its cloud computing platform and to fuel ongoing innovation. The $16 million represents a combination of both debt and equity.

“Peak dominates a unique niche in the cloud infrastructure industry; they are the only provider that distributes cloud services exclusively through channel partners. Because of their unwavering focus, Peak has solidified a strong customer base and a high-performing solution for the global market,” said David Solomon, Managing Director of Meritage Funds. “We are delighted that our capital will enable Peak to continue to create success-based investments in response to customer demand.”

$7 million of the $16 million was received over the last year and was used to support Peak’s expansion of its cloud node capacities in existing locations. That $7 million of funding was acquired from Meritage Funds and Sweetwater Capital. Peak’s November funding helps support key partnerships including a recently announced agreement with Telx, provider of global interconnectivity and datacenter solutions.  The funding also supports Peak’s continued demand for cloud computing services due to its unique 100% channel-centric sales and service model, supporting channel partners such as Westcon, Comstor, and Avnet.

“With the additional funding, Peak is able to expand into additional markets, serve a larger client base, and expand product development,” comments Luke Norris, CEO and Founder of Peak. “It’s reaffirming to have the backing of investors with the prestige, resources and knowledge of Meritage Funds, Sweetwater Capital, and Ares Capital. This gives Peak a substantial advantage and allows us to support our mission to power clouds globally.”

Peak offers cloud computing to a large ecosystem of value-added resellers (VARS), distributors, agents and service providers who white-label or re-sell Peak’s cloud as their own solution. Businesses on a cloud powered by Peak receive deeper access and control of their environments, a choice of hypervisors, 100% SLA guarantees, and simplified ‘plug-in’ access to Peak cloud locations via Layer 2 network protocols, versus Layer 3. Peak has cloud nodes located in eight geographies across the United States and Europe including Silicon Valley, Seattle, Denver, Chicago, New Jersey, New York, Atlanta, and the United Kingdom. For more information about Peak’s infrastructure-as-a-service cloud solutions engineered for the channel, please contact sales@poweredbypeak.com or visit http://www.poweredbypeak.com.

(MCT) — In his 30 years as director of the National Institute of Allergy and Infectious Diseases, Dr. Anthony Fauci has seen his share of public health scares.

When AIDS exploded in the 1980s among gay men, Fauci recalls that some people didn’t want gay waiters to serve them in restaurants. And during the anthrax scare that followed the 9/11 terrorist attacks, many were afraid to open their mail.

But when it comes to Ebola, “This one’s got a special flavor of fear,” Fauci said at the recent Washington Ideas Forum, sponsored by The Atlantic magazine and the Aspen Institute, a nonpartisan policy group.

The growing death toll in West Africa has helped create “an epidemic of fear” in the U.S., Fauci said, even though most experts feel the likelihood of a widespread outbreak in this country is minimal.

...

http://www.emergencymgmt.com/health/Epidemic-Fear-Driven-Ebola-Debate-Experts-Say.html

By Suaad Sait

Today’s ‘always on’ attitude or the clichéd ‘anytime anywhere’ work environment is continuing to blur the lines between work and play across businesses in EMEA. Companies are increasingly reliant on the support of applications to function, and if a service such as email, VPN or Microsoft Office goes down, huge amounts of revenue can be lost.

In fact, a recent survey by SolarWinds has found that in the UK, 94 percent of business end users believe that application performance and availability affects their ability to do their job, with a further 44 percent deeming application performance and availability to be absolutely critical. These findings are replicated across EMEA; of the 300 German end users surveyed, 57 percent deemed application availability to be business critical. Similarly, 85 percent of Danes surveyed indicated that application performance and availability affects their ability to complete a task.

Poor visibility into converged infrastructures and outdated management of the application stack can make or break a business – and the ultimate responsibility for application performance falls on the IT department. Ensuring the consistent availability and top performance of applications is far from a simple task, and it’s not getting any easier.

...

http://www.continuitycentral.com/feature1246.html

Tuesday, 11 November 2014 21:07

The Ebola Disaster and Double-Edged Logistics

The Ebola outbreak in West Africa is taking a horrific toll in human lives on a scale that is unprecedented. It is also happening in a place that makes the whole rescue process an order of magnitude more difficult. Besides trying to save those already infected, aid workers must cope with the fact that the disease moves more easily outwards than medical supplies and vaccines can be brought inwards. The gradual improvement of logistics and transport in the region over the last few decades is having a perverse effect. It is encouraging the spread of infection, but hindering measures to eliminate it. How can this be?

...

http://www.opscentre.com.au/blog/the-ebola-disaster-and-double-edged-logistics/

The 1989 Loma Prieta earthquake killed 63 people, injured 3,800 more and damaged 28,000 homes and businesses, including much of San Francisco's Marina district. San Francisco continues to face the threat of earthquakes — and other natural disasters as well, thanks to climate change. These catastrophes can't be averted, but Cyndy Comerford believes good preparation is possible.

As an environmental, planning and fiscal policy manager for the city’s Department of Public Health, Comerford has partnered with the San Francisco-based civic tech company Appallicious to deploy a first-of-its-kind emergency cloud platform to help the city prepare for and recover from disasters.

The technology, called the Disaster Assessment and Assistance Dashboard (DAAD), launched as a pilot project in San Francisco this week for citizens, businesses and government agencies. DAAD was funded with a grant from the Centers for Disease Control and Prevention to help San Francisco reduce poor health from climate change.

...

http://www.emergencymgmt.com/disaster/San-Francisco-Pilots-Disaster-Dashboard.html

(MCT) — Although small, the little black "trauma kits" carried by many University of Colorado police officers and other individuals on campus have the power to save lives in the event of a medical emergency.

For a little over a year, CU has been training students, faculty members and staff members how to use the kits, which contain tourniquets and other potentially life-saving devices.

They're intended to be used by bystanders when emergency medical professionals aren't immediately able to treat victims, such as during an active-shooter scenario.

So far, no one has had to use the kits on campus — and that's a good thing.

...

http://www.emergencymgmt.com/safety/University-Colorado-Prepares-Medical-Emergencies-Trauma-Kits.html

Company Joined by Analyst Firm to Review Latest Methods for Early Detection of Sophisticated Network Attacks

DALLAS – Masergy Communications Inc., a global leader in managed networking and cloud services, today announced its live security webinar, "Transform Enterprise Security with Advanced Analytics." Guest speaker, Ed Ferrara, Forrester Research Vice President, Principal Analyst joins Masergy on November 18th, 1:30 PM Central/11:30 AM Pacific to explore the critical issues affecting cybersecurity.  The webinar will also explore the latest defense strategies needed to predict, detect and thwart cyberattacks. Attendees may register for the complimentary event at:
http://pages.masergy.com/Security-Forrester-Webinar_Webinar-Registration-LP1.html

The interactive webinar will also feature Masergy panelists Mike Stute, Chief Scientist and Craig D'Abreo, Vice President of Security Operations.

Network and IT security professionals are encouraged to attend and gain valuable insights about:

●Why the overwhelming number of threats will force enterprises to ​look to big data analytics to strengthen their detection and response capabilities

●How security professionals can detect Advanced Persistent Threats (APT) before they adversely impact businesses

●How companies can transform their security posture with the combination of advanced analytics, machine learning and continuous security monitoring

“Network attacks continue to grow in their sophistication and frequency,” says Tim Naramore, CTO, Masergy.  “This webinar will serve as a valuable resource for anyone seeking the most advanced methods to detect and prevent data breaches.”

Enterprises can request a free security consultation at www.masergy.com/security.

About Masergy

Masergy owns and operates the largest independent global cloud networking platform for enterprises. Our managed solutions help businesses compete in the global marketplace with real-time analytics, unified communications as a service, security as a service and software defined network control. Masergy's patented technology, customizable solutions and unmatched customer experience are why a growing number of global enterprises rely on Masergy to deliver performance beyond expectations. For more information about Masergy visit www.masergy.com or follow us onTwitter@Masergy, BlogLinkedIn and Facebook.

Avalution’s Business Continuity Management 101 educational video series explores each phase of the business continuity planning life-cycle. Visit avalution.com/bcm-101 to view the series now.

 

Cleveland, OH – Avalution Consulting – a leading provider of business continuity consulting and software solutions – announced today the release of the Business Continuity Management (BCM) 101: Key Activities and Outcomes educational video series.

The six videos in this series examine each phase in the business continuity planning life-cycle, including:

  • Business Continuity Program Design

  • Business Impact Analysis & Risk Assessment

  • Strategy Development

  • Plan Development

  • Training & Awareness

  • Exercising & Continual Improvement

“The Business Continuity 101: Common Questions videos released earlier this year provide a great base for executives recently assigned responsibility of business continuity or practitioners new to the profession to start learning about business continuity,” explains Brian Zawada, Director at Avalution. “However, we wanted to also provide an educational resource that helps explain how to actually go about planning – what activities are included in business continuity planning, how do they fit into the overall development of a program, and what order should they be completed in? These videos provide answers to those questions, and we’re excited to officially release them.”

Visit the Business Continuity Management 101 section on avalution.com to view these videos.

View now: Business Continuity Management 101


About Avalution Consulting
Avalution is the premier provider of business continuity and IT disaster recovery consulting and software solutions. Headquartered in Cleveland, Ohio, Avalution is an ISO 22301-certified firm and maintains a contract on GSA Schedule 70.

Avalution also offers Catalyst, a web-based business continuity software solutions. Available in Basic, Pro, or Enterprise versions, Catalyst combines a simple user interface and on-screen guides with Avalution’s consulting methodology to make continuity planning easy and repeatable for every organization. No long-term contracts are required, and a 30-day free trial is available via bccatalyst.com.

866.533.0575 | avalution.com | bccatalyst.com