The Continuity Logic customized demo provides an opportunity for qualifying organizations to evaluate Frontline Live 5™, with their plans, desired controls, policies, and procedures. This first-of-its-kind system for both business continuity and many other areas of Governance, Operational Risk and Compliance (GRC) is powerful, but often best viewed with some of your familiar plans, data and templates.


Spring World 2016

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Volume 28, Issue 3

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Jon Seals

Reaches Customer Milestones and Improves NYC Peering Landscape With Highest-Quality Interconnection and Neutrality


NEW YORKDE-CIX New York, the fastest-growing Internet exchange in the New York/New Jersey metro area, celebrates its first year of operations with rapid customer growth and a successful distributed model for stronger customer choice.

DE-CIX New York began passing its first customer traffic in May 2014 with Akamai, a global cloud services provider that delivers data packets around the world to accelerate the online experience. Now one year in, DE-CIX New York has added more than 70 customer networks to its exchange, including many of the Internet’s  largest. This has enabled creation of a new strong and growing “center of gravity” for the NY/NJ metro area with regard to network interconnection. An Internet exchange becomes more valuable the larger it gets, with more peering opportunities available the more networks participate.


DE-CIX’s unique, carrier-neutral and distributed model has been realized with the establishment of more than 110 access points across the NY/NJ metro area. DE-CIX customers have freedom of choice when it comes to selecting their data centers. Every customer has different needs, ranging from cost-efficient, to high-density, to super-secure data centers. Offering a broad selection of data centers allows

DE-CIX to follow customers and prospects, ensuring service is available in all relevant facilities.


While peering used to be heavily focused on cost savings, today it is more about providing high-performance interconnect solutions that grow with customer traffic demands. DE-CIX helps its customers create a positive broadband experience for the end user by offering interconnection through its solid, secure and distributed DE-CIX Apollon platform.


“While many networks are heavily dependent on an oligopoly of transit  providers, our customers can take advantage of access to settlement-free peering,” states Frank Orlowski, Chief Marketing Officer at DE-CIX. “Pure transit customers typically do not get an SLA that covers the transit providers’  interconnection to other networks. Our DE-CIX Apollon customers interconnect directly in a quality-controlled environment that is operated by the most experienced Internet exchange engineering in the market.”


Important DE-CIX New York benefits include added features that help to secure connectivity and mitigate DoS/DDoS (Denial of Service/Distributed DoS) attacks. Strong Service Level Agreements (SLAs) provide for high-quality and reliable service across the exchange’s Ethernet fabric. DE-CIX New York also recently achieved OpenIX®’s OIX-1 certification for Internet exchanges, signifying its adherence to strict standards of performance, neutrality and transparency.


For more information about DE-CIX New York, visit nyc.de-cix.net.


About DE-CIX New York

DE-CIX New York is an Open-IX certified, carrier- and data center-neutral Internet exchange distributed across major carrier hotels and data centers throughout the New York/New Jersey metro region. With 100+ access points, DE-CIX New York is just a cross connect away from hundreds of ISPs and carriers.

DE-CIX New York is owned and operated by DE-CIX North America Inc., a wholly owned subsidiary of DE-CIX International AG, the international arm of DE-CIX. Founded in 1995, DE-CIX in Frankfurt/Germany is the leading operator of Ethernet-based carrier and ISP interconnection (Peering) worldwide. For more information, please visit nyc.de-cix.net.

Interoute Cloud Connect integrates WAN Optimisation, flexible path selection, firewalling global access and local cloud in a single office device


LONDON – Interoute, owner operator of Europe's largest cloud services platform, has announced the launch of Interoute Cloud Connect (ICC). ICC operates as a Cloud Accelerator, it intelligently optimises application data flows between local enterprise office clouds and the head office private cloud and accelerates services delivered from the public cloud.


A single on-site device extends Interoute’s SDN aware MPLS WAN directly into the local office and integrates a host of NFV capabilities. These include WAN optimisation, routing, on-site firewall or DMZ & application-based path selection. ICC also offers built-in compute and storage, giving IT teams ultimate flexibility of virtual machine deployment locations as they migrate local IT to virtualized cloud infrastructures.


ICC’s local WAN optimisation capability is paired directly with matching WAN optimisation in Interoute’s global networked cloud platform, accelerating access to services in the cloud. Traffic to and from SaaS providers like Salesforce also benefit from the same performance optimisation, as the ICC devices optimise all traffic over Interoute’s VPNs.


At a local level, ICC allows IT managers to simplify and accelerate the performance of their active directory through replication of ‘read only’ instances at the office location, balancing demand and delivering consistent performance.


Joel Stradling, Research Director at Current Analysis, commented: “Enterprise clients face challenges in achieving good network performance, agility and security, as they move towards virtualised networks and IT. Interoute’s new ICC product meets these needs head on with a number of NFV capabilities including optimized traffic with acceleration available on public clouds, all underpinned by Interoute’s SDN-ready MPLS network. Interoute is setting an aggressive pace with SDN WAN, and this combined with its considerable network capacity is compelling.”


Mark Lewis, Interoute VP Communications & Connectivity, said: “Adding Interoute Cloud Connect (ICC) to an enterprise VPN makes the performance of the cloud so much faster. ICC integrates WAN Optimisation, Application Performance Monitoring & firewall with cloud, in a single on premise device, to create intelligent networked IT-in-a-box.”


About Interoute

Interoute Communications Limited is the owner/operator of Europe's largest cloud services platform, which encompasses over 67,000 km of lit fibre, 12 data centres, 13 virtual data centres and 31 collocation centres, with connections to 195 additional third-party data centres across Europe. Its full service Unified ICT platform serves international enterprises, as well as every major European telecommunications incumbent and the major operators of North America, East and South Asia, governments and universities. These organisations find Interoute the ideal partner for computing, connectivity and communications and developing new services. Its Unified ICT strategy has proved attractive to enterprises looking for a scalable, secure and unconstrained platform on which they can build their voice, video, computing and data services, as well as service providers in need of high capacity international data transit and infrastructure. With established operations throughout mainland Europe, North America and Dubai, Interoute also owns and operates dense city networks throughout Europe's major business centres. www.interoute.com

Follow us on Twitter: https://twitter.com/Interoute

Unitrends Free Disrupts Market, Replaces Legacy Ad Hoc Backup Tools with A Simple, Yet Powerful Backup and Continuity Solution for vSphere and Hyper-V


BURLINGTON, Mass. – Unitrends, a leader in enterprise-level cloud recovery, today released the public beta version of Unitrends Free™, a new addition to the company’s virtual data protection software family. Unitrends Free is the first free backup solution specifically designed for IT professionals seeking cost-effective protection for home labs, early-stage virtualization projects and small environments. The powerful software delivers true production-ready capabilities not currently available in other free virtual backup tools.

“The Unitrends Free experience is flawless and easy,” said Bill Damron, vice president at A-1 Limousine Inc. “You usually don’t come across a free product that is both straightforward and fully functional, not to mention, one that features a beautifully designed, intuitive user interface. The software enables impeccable recovery at the file-, instant- and virtual machine-levels, and I am also impressed with how smooth Unitrends has made the restore process.”

Features in Unitrends Free include:

·         Free vSphere and Hyper-V Backup for Unlimited Virtual Machines (VMs) and Sockets. Unlike other tools that restrict usage by number of VMs or sockets, Unitrends Free provides hypervisor-level protection for up to 1 terabyte (TB) of data.

·         Instant VM Recovery. Unitrends Free makes it possible to quickly run a VM directly from a backup to reduce downtime. Instant recovery also allows users to spin up copies of their VMs for recovery verification, testing and development.

·         Automated Daily Scheduling. The product features “set it and forget it” scheduling with daily recovery points to keep a user’s system protected at all times – even when no one is around.

·         Fast, Incremental Forever Backups. Unitrends Free delivers changed-block tracking and incremental forever backups to ensure that backups complete rapidly every day – without using a lot of storage.

·         Cloud Integration. Users can also take advantage of low cost long-term storage via integration with third-party clouds such as Google Cloud Storage, Google Nearline and Amazon Simple Storage Service (S3).

·         Unitrends Community Integration. Users benefit from limitless support provided by the Unitrends Community. Directly integrated into the Unitrends Free user interface, IT professionals can search the forum and collaborate to help one another, while also earning attractive rewards.

“We’ve been utilizing a paid version of a competing virtual backup tool, and it’s clunky, slow and unnecessarily complex – on the contrary, Unitrends Free is fast, responsive and is not resource-intensive,” commented Darrin Molloy, health computer systems engineer at Peter Christensen Health Center. “Unitrends has significantly raised the bar for simplicity of use for a backup and recovery product overall, let alone for a free version! With a few simple clicks, you can get peace of mind that your data is protected.”

With Unitrends Free, the company is answering the market’s call for more robust, no-cost data protection with fewer restrictions – and it’s backed by a new Unitrends community forum. IT professionals can now capitalize on free, award-winning capabilities enjoyed by existing Unitrends customers, as well as easily exchange ideas, get technical support and drive dialogue on effective methods for backup, archiving, instant recovery and disaster recovery.

“Unitrends Free couples enterprise-class capabilities not found in other free tools with refreshingly uncomplicated navigation and performance monitoring capabilities. We are pleased to offer individuals and organizations with smaller environments or limited budgets the high-caliber data protection they too deserve,” said Kevin Weiss, Unitrends’ president and chief executive officer. “With the Unitrends Community rallying behind the product, fellow users can also tap each other’s expertise and experiences to get the most out of Unitrends Free virtual backup and recovery.”



The beta version of Unitrends Free is available now. In celebration of the launch, one lucky user will win a $1,500 Visa Giftcard. To download the software and obtain more details regarding the sweepstakes, please visit: http://www.UnitrendsFree.com.  


About Unitrends

Unitrends delivers award-winning business recovery solutions for any IT environment. The company’s portfolio of virtual, physical and cloud solutions provides adaptive protection for organizations globally. To address the complexities facing today’s modern data center, Unitrends delivers end-to-end protection and instant recovery of all virtual and physical assets as well as automated disaster recovery testing built for virtualization. With the industry’s lowest total cost of ownership, Unitrends’ offerings are backed by a customer support team that consistently achieves a 98 percent satisfaction rating. Unitrends’ solutions are also sold through a community of thousands of leading technology partners, service providers and resellers worldwide. Visit www.unitrends.com.

Telstra today announced it has extended its new global Software Defined Networking (SDN) Platform into the optical layer, enabling high-bandwidth provisioning up to 100G and automated fault restoration across its global Points of Presence (PoPs).


Jim Clarke, Telstra’s Director of Marketing, Product and Pricing – International, said the extension of SDN and Network Functions Virtualisation (NFV) capabilities into Layer 1 followed the announcement last month that Telstra had added nine Telstra PEN PoPs to Pacnet’s existing footprint of sixteen PoPs across Asia, creating a globally connected on-demand networking Platform.


“Extending our global PEN platform into the optical layer is the natural next step in our SDN strategy and by providing this infrastructure on demand, we’re able to significantly shorten the provisioning cycle times and better meet our customers’ growing high-bandwidth needs.


“This is an exciting milestone in Telstra’s SDN journey and by leveraging our high quality infrastructure assets and Pacnet’s leadership in early adoption of SDN technology, we will continue to innovate and deliver cost-efficient virtualised network resources to our customers,” Mr Clarke said.


According to Gartner[1], by the end of 2016, more than 10,000 enterprises worldwide will have deployed SDN technology in their networks, compared to less than 1,000 as of September 2014.


“We believe it’s time for global networks to evolve. The applications of tomorrow require a different kind of network and this latest enhancement to the PEN Platform means we now have the unique capability to provide customers with on-demand provisioning of their network services up to 100G, whenever they want it and wherever they are based.


“Furthermore, Telstra plans to extend virtualisation to its suite of Managed Services offerings which means we can now, more than ever, deliver the choice and flexibility our customers require, in an age of bandwidth hungry applications, fuelled by distributed computing, big data and mobility,” Mr Clarke concluded.


The PEN Platform is built on Telstra’s global network and the service is available globally in 25 PEN Points of Presence across eight countries – including Australia, Hong Kong, Singapore, the US and the UK. Additional connectivity options into public Cloud services to bridge hybrid Cloud deployments are available too.


About Telstra

Telstra is a leading Australia-based tier one telecommunications and information services company offering a full range of communications services. Our international operations are headquartered in Hong Kong where we provide wholesale and enterprise customers with a full breadth of holistic and end-to-end solutions across data, voice, satellite and managed network services. Through our strategic investments over the years and the recent acquisition of Pacnet in Asia, we now have the largest privately owned subsea cable network in Asia Pacific, with licences throughout Asia, Europe and the Americas and we facilitate access to more than 2,000 Points of Presence (PoPs) in 230 countries and territories.

Enterprise Mobility Industry Leader Accelerates Mobile Adoption in EMEA Region


LONDON – Kony, Inc., the leading enterprise mobility company, today announced its intention to expand its European business and provide industry-leading enterprise mobility solutions to organisations across the region. As part of the company’s plans to grow its European presence, Kony is also hosting customer events in London, on May 18, and Kony World 2015 mobile conference in Frankfurt, Germany on May 19 - 20.


Kony has successfully partnered with major European and global enterprises such as Siemens, Otis and Rentokil to help them accelerate their mobile strategy, with innovative mobile applications providing enhanced user experiences. After rapid U.S. expansion, the company is accelerating its investment in new sales and technical experts to help support the growth of the European market.


“Today, enterprise mobile apps have become a strategic imperative for businesses to effectively compete in this new mobile era,” said Thomas E. Hogan, CEO, Kony, Inc. “Kony has helped many leading companies use mobility as a catalyst for innovation to drive business outcomes. Our goal is to expand our reach and deliver the highest level of value and service to our growing base of enterprise customers in the European region.”


Industry surveys of global CIOs reveal that mobility has become a top priority for investment to help enterprises better engage with their customers, empower their employees, and drive business process improvements through mobile applications. Kony’s market-leading mobile application platform, which is highly ranked by industry analyst firms such as Ovum and Gartner, allows enterprises to significantly reduce the time to design and build enterprise-grade, secure mobile applications in a cost effective manner to meet business requirements.


Kony helps organisations kick-start their mobile strategy with enterprise-grade Kony Apps that can help them get to market faster. Kony Apps deliver multi-edge experiences that are fully customisable, easily integrated, highly secured, scalable, and business-ready with reporting and analytics. With Kony Apps, customers get individualised solutions from quick-start app templates and micro apps designed to efficiently mobilise the enterprise to meet business needs, exceed user expectations and drive business results. These mobile apps, designed for any mobile device and operating system, provide the best of both worlds: built-in best practices, features, and connectors that make it easy to get up and running fast, plus configuration options designed to enable users to customise the app specifically for their business.


For customers that want to build their own custom apps, Kony’s Enterprise Mobility Platform meets the development needs across the full mobile app development and operations (DevOps) lifecycle. This full DevOps solution encompasses unique app UI design tools (Kony Visualiser) and the leading multi-channel app dev tools (Kony Studio), empowered by Kony’s Mobile Backend as a Service (MBaaS) offering (Kony MobileFabric), as well as testing and analytics. It extends fully to the end user through the addition of Kony Apps, which allow customers to get to market faster.


"An increasing number of firms are adopting a mobile-first approach, creating a mobile application environment for their employees that is not only more secure, open, and scalable but also a means for competitive advantage," said Angela Salmeron, research manager, IDC Mobile Enterprise Strategies EMEA. "As a result, vendors are responding with next-generation cloud-based mobile application platforms, leveraging open technologies and standard web technologies, which are helping lower two of the largest barriers for enterprise adoption: initial up-front costs and time to market." *


Earlier this year, Kony appointed SAP UK’s Head of Innovation, Jonathan Best as vice president of Europe and Africa to spearhead its growth agenda and build out its operations, channels, and sales presence across Europe and Africa. In addition, Kony is offering its enterprise mobility solutions through the company’s cloud footprint in Dublin, Ireland and Frankfurt, Germany.


Kony will host its first-ever Kony World European mobile conference in Frankfurt, Germany. The event will feature keynotes by Kony executives and industry experts, covering mobility market trends that are impacting Europe, best practices and product innovations, and customer speakers sharing their enterprise mobility journey and experiences. Sponsors and speakers for the first ever Kony World Frankfurt 2015, include Arvato Systems, Quinscape, UST Global, Lufthansa Industry Solutions, Overit, Oryx, Entero, and Sinkacom.


For two years in a row (2013 and 2014), industry analyst firm Gartner placed Kony in the “Leaders” quadrant of the Magic Quadrant for Mobile Application Development Platforms. Kony also received the highest scores in 3 out of 4 use cases in Gartner’s Critical Capabilities for Mobile Application Development Platforms report. In addition, Kony was recognised as “One of the Best Platform Solutions for the Enterprise” amongst Mobile Application Development Platform providers: Ovum Decision Matrix: Selecting a Mobile App Development Platform Solution, 2015-16.


* IDC: Western Europe Enterprise Mobile Application Development Platform 2013-2017 Forecast and Analysis, Jan 2014


About Kony Inc.,

Kony is the fastest growing, cloud-based enterprise mobility solutions company and an industry leader among mobile application development platform (MADP) providers. Kony empowers today’s leading organisations to compete in mobile time by rapidly delivering multi-edge mobile apps across the broadest array of devices and systems, today and in the future. Kony offers ready-to-run business mobile apps to help organisations better engage with customers and partners, as well as increase employee productivity through mobile device access to company systems and information. Powered by Kony’s industry-leading Mobility Platform, enterprises can design, build, configure, and manage mobile apps across the entire software development lifecycle, and get to market faster with a lower total cost of ownership.

Kony was also honored in the Mobile Star Awards for achievements in enterprise application development, named the first place winner in CTIA’s MobITs Awards in the Mobile Applications, Development & Platforms category, and included on the Inc. 500|5000 list of fastest growing private companies in America. For more information, please visit www.kony.com. Connect with Kony on Twitter, Facebook, and LinkedIn.

Leading Spanish Bank Relies on ABBYY OCR Technology Following Acquisition of Barclays Bank


LONDON, UK – ABBYY, a leading provider of document recognition, data capture, and linguistic technologies, today announced that CaixaBank, one of Europe’s leading banks and Spain’s third largest financial institution, has chosen ABBYY FineReader Engine, in a new project to digitise 25 million documents from Barclays bank. The move followed the bank’s recent acquisition and will deploy the software development kit (SDK) for Optical Character Recognition (OCR) to digitally archive important customer information and business records.


“Previously, we evaluated many options on the market and chose to use ABBYY’s text recognition technology when digitising our own documents because of its high accuracy rate and adaptability to a wide range of document types,” says Jorge Cortada Fernandez, BPO technology director, CaixaBank. “When CaixaBank acquired the Barclays bank business in Spain in late 2014, we wanted to digitise their 25 million legacy documents and knew from experience that ABBYY FineReader would be a good fit. To help us develop a complete solution and to deliver this project we turned to two of our technology partners - Indra BPO and Serimag Media - both of whom are experienced in image processing and document process automation. Because of our good experience we are currently evaluating future projects where we might deploy other ABBYY OCR technologies, such as in mobile document capture technology.”


The principal aim of this project was to digitise and classify bank archives and to extract specific data from the documents, such as ID or VAT number, invoice amounts and client name. The 25 million documents were delivered to Indra BPO, an outsource service provider, for scanning. The documents were of many types and include credit files, risk assessments, mortgage loan applications, requisitions, wire transfer orders, invoices, cheques, national identity cards and many others. The scanned document images were then forwarded to the Serimag solution which used ABBYY FineReader Engine for text recognition and Serimag’s tools for classifying the documents by type. Because of ABBYY FineReader Engine’s features for image pre-processing, the solution is able to correct image files before the recognition stage and to detect the presence of signatures in a contract. On many of the documents ABBYY FineReader Engine achieved a recognition rate of between 92 and 97%, saving the bank significant time in post processing. In the end the documents are archived as both searchable PDF and TIFF in CaixaBank’s enterprise content management system (ECM), easily searched for key words and quickly retrieved in the future.


“We are honoured that a leading financial institution like CaixaBank has chosen this solution,” says Mireia Casadevall, key account manager, Serimag Media. “ABBYY’s OCR technology is truly best-in-class and they have been very supportive as a vendor. It is a testament to ABBYY’s compelling value proposition that organisations like Serimag and CaixaBank can rely on their text recognition and OCR toolkits to solve such a multitude of document processing needs.”


ABBYY FineReader Engine gives developers, system integrators and BPOs the possibility to easily integrate text recognition technologies into their applications. The ABBYY recognition platform delivers award-winning OCR functionalities, intelligent character recognition (ICR), barcode, checkmark, field-level/zonal recognition and PDF conversion enabling scanned documents and images to be automatically transformed into searchable and editable document formats, such as PDF/A (1-3), XML and other formats.


To learn more about ABBYY FineReader Engine and see if it could be a fit for your development project or organisation, please visit: http://www.abbyy.com/ocr-sdk/



ABBYY UK is a member of the ABBYY Group and supports sales and marketing activities in Western Europe. ABBYY is a leading provider of document recognition, data capture, and linguistic technologies and services. Its products include the ABBYY FineReader line of optical character recognition (OCR) applications, ABBYY FlexiCapture line of data capture solutions, and development tools. ABBYY offers Professional Services to help customers implementing business solutions based on ABBYY’s products. Paper-intensive organisations from all over the world use ABBYY solutions to automate time- and labour-consuming tasks and to streamline business processes. ABBYY products are used in large-scale government projects such as those of Australian Taxation Office, Lithuanian Tax Inspectorate, Ministry of Education of Russia, Ministry of Education of Ukraine, Montgomery County Government of the USA and the Government of Canada. Companies that license ABBYY technologies include BancTec, Canon, EMC/Captiva, Hewlett-Packard, KnowledgeLake, Microsoft, NewSoft, Notable Solutions, Samsung Electronics and more. ABBYY OCR applications are shipped with equipment from the world’s top manufacturers such as Epson, Fujitsu, Fuji Xerox, Microtek, Panasonic, PFU, Plustek, Ricoh, Toshiba, and Xerox. ABBYY is an international company with offices in Germany, the UK, France, Spain, Ukraine, Cyprus, Russia, the United States, Canada, Australia, Japan and Taiwan. For more information, visit www.ABBYY.com

ABBYY, the ABBYY Logo, FineReader, ADRT, Lingvo, FlexiCapture, and FlexiLayout are either registered trademarks or trademarks of ABBYY Software Ltd. Other product names mentioned herein may be trademarks and/or registered trademarks of their respective owners and are hereby recognised.

Cloud security has always been a sensitive topic. For many years, security was listed as the number-one reason why companies shied away from adopting cloud technologies. Cloud security has improved considerably over the years, but a survey conducted by Perspecsys shows just how far we have to go, especially when it comes to understanding where and how data is protected.

While at RSA, the folks from Perspecsys surveyed more than 125 attendees about data control in the cloud and more than half (57 percent) said they don’t have a complete picture of where their sensitive data is stored. Perhaps more alarming, 48 percent of the respondents said they don’t have a lot of faith in their cloud providers to protect their data. And because of this lack of trust, cloud adoption is slowed.

Maybe we haven’t come that far in cloud security, or at least the perception of cloud security, after all. Although, I have to say, the findings in the Perspecsys survey are a lot more encouraging than the results of a Ponemon Institute study of a year ago that found, according to eSecurity Planet:



(TNS) — Lawmakers and federal officials trying to overhaul the National Flood Insurance Program are considering dismantling a sprawling system that relies on more than 80 separate companies to sell policies, collect premiums and calculate damages after disasters.

The move, in response to allegations that claims were underpaid after superstorm Sandy, would dramatically reshape a government initiative that insures 90,000 homes and businesses on Long Island and 5.2 million nationwide.

Though the federal government underwrites flood insurance, it has long hired private companies including Allstate, Travelers and others to sell and manage policies. Those partnerships have allowed Washington to provide coverage without the staff and infrastructure of an entire insurance company.



Sally Beauty Holdings (SBH) has begun investigating a data breach that may have affected 25,000 customer records.

And as a result, the professional beauty supplies company topped this week's list of IT security newsmakers, followed by Consumer Reports, Tiversa and Ponemon Institute.

What can managed service providers (MSPs) and their customers learn from these IT security newsmakers? Check out this week's list of IT security stories to watch to find out:



(TNS) — In 2008, a 7.9 earthquake left a path of destruction in the Chinese province of Sichuan, leveling whole communities and leaving as many as 88,000 dead.

The chaos and confusion was made worse because the temblor disabled more than 2,000 cellphone towers, leaving huge communication gaps that lasted weeks.

On Friday, Los Angeles became the first city in the nation to approve seismic standards for new cellphone towers, part of an effort to strengthen communications infrastructure in preparation for the next big quake.