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Volume 29, Issue 4

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Jon Seals

It might sound like something that lurks in damp soil, but process ROT is actually becoming a widespread problem for many organizations.

Process ROT occurs when established business processes become hampered by redundant, obsolete and trivial (ROT) information. It’s something that’s happening within large numbers of organizations, yet many are not aware that it is occurring, nor are they aware of the potential risk and compliance implications.

ROT becomes a business problem because humans tend to be natural information-hoarders. Throughout organizations, people tend to collect and store large volumes of documents and other materials and are very reluctant to ever delete them.



A series of cyber fraud attacks targeting financial institutions through the SWIFT global messaging system has prompted an industrywide review of IT security measures and has highlighted the rising risk of cyber fraud against financial institutions in Southeast Asia and beyond. SWIFT has responded with a five-part customer security program to reinforce the security of the global banking platform, yet its CEO has warned “there will be more attacks.”

Cyber fraud risk is heightened in developing countries that often lack the technological resources to detect and thwart such attacks, while geopolitical dynamics also play into the risk equation. In light of these factors, Access Asia views Southeast Asia as a region of heightened risk for cyber fraud targeting financial institutions due to socioeconomic conditions, proximity to suspected centers of cyber fraud operations in North Korea and China and the existence of strong transnational criminal networks.

Indeed, one of the most recent cases to come to light involves an attempted attack on Vietnam’s Tien Phong Bank (TP Bank), while the money trail of an $81 million cyber heist from the State Bank of Bangladesh’s account at the New York Federal Reserve in February has been traced to the Philippines. Hong Kong (which lies on the periphery of Southeast Asia) is the reported end of the money trail for a US$2 million cyber theft on an Ecuadorian bank in early 2015, while the Philippines was also the target of an earlier attack in October 2015.



Despite the many potential benefits of big data analytics, the unrestrained creation and retention of data has the potential to bury organizations under a mountain of legal, regulatory and operational challenges. According to IDC, by the year 2020, about 1.7 megabytes of new information will be created every second for every human on the planet. Meanwhile, MIT Technology review estimated that only 0.5 percent of all the data we’re creating is ever analyzed. While most organizations would benefit by increasing this percentage, it’s clear that “dark data” – the information organizations collect and store, but fail to use for other purposes – is mostly debris that serves only to increase infrastructure costs and expose organizations to risk and liability, especially when this data flows beyond the firewall.

Organizations of all sizes and types now typically share information via unified communications, including instant messages, social media channels and text messages, and they rely on third-party information vendors to host and manage their data in the cloud. Unfortunately, such activities can expose organizations to the risk of significant fines and reputational damage because today’s evolving legal and regulatory environment makes organizations potentially responsible for information exposed by third parties. In fact, regulations such as SOX and BCBSS 239, along with evolving privacy laws, have now made compliance departments equally responsible with legal departments for the health of their organizations.

The symbiotic relationship is clear: Compliance investigations can quickly become legal issues and vice versa. This is especially true when it comes to data hosted, managed or controlled by third parties. For example, if an employee posts information about an employer on social media sites and that information falsely influences or encourages an action by a consumer that causes damage, the employer can be held liable. In addition, if a retailer receives data from a market research firm that did not follow EU privacy regulations in gathering that data, the retailer can be sanctioned for any use or retention of that data.



Data security and information governance are critical responsibilities of an IT team, especially when it comes to business intelligence (BI) and analytics strategies. But IT’s goals, needs and objectives as it relates to big data usage are at a stark contrast to their business user counterparts, who, thanks to the self-service movement, require agility and open access.

Business users tasked with analyzing big data to help their companies make timely and more meaningful decisions require immediate access to a wide variety of sources, including multi-structured, semi-structured and unstructured repositories. But IT professionals, who are the ones with their feet to the fire when it comes to data governance and protection, would rather make information available on an as-needed basis.

IT’s concerns around data security and governance are perfectly understandable given that much of the data needed for analysis contains unprotected personally identifiable data (e.g., Social Security numbers), sensitive personal data (e.g., medical records) and commercially sensitive data. And recent research by the Association of Corporate Counsel found that a significant number of corporate data breaches (30 percent) are due to employee error. With the insider threat so prominent in organizations across industries, making information widely available to business users can be a frightening concept.



Risk Maturity Models provides focused messages for the risk management function, the internal audit function, and the Board. Combining proven practice and insight with realistic practitioner scenarios, this is essential reading for every risk, project, audit and board professional who wants to move their organization up the risk maturity curve. This book:

  • Provides the tools and knowledge to benchmark the effectiveness of your risk management activities
  • Supports easy comparison of 60 leading risk maturity models, allowing readers to select and adapt
  • Provides focused guidance on improving organizational risk maturity for Risk, Internal Audit, and the Board
  • Bridges the gap between the risk management and audit functions with a common framework and vocabulary

“The book brings to life the benefits of risk maturity models when effectively applied and is simple but effective in its approach.” - Nicola Crawford, IRM UK Board member

The book follows a logical approach and is packed with information designed to explain risk maturity and to help risk professionals use this technique in support of their position as risk leaders and trusted risk advisors. - Julia Graham, AIRMIC Ltd

About the author: Domenic Antonucci is a practicing Chief Risk Officer and senior risk, governance and compliance consultant. An Australian expatriate based in Dubai UAE, Domenic specializes in bringing organizations 'up the risk maturity curve' and building risk practitioner tools for implementing ERM, ISO 31000:2009 and COSO ERM. Formerly with Marsh Risk Consulting, Shell and Red Cross, he enjoys over 30 years’ experience in risk, strategic planning and business management across many sectors in Europe, Africa, Middle East, Asia and Australia-Pacific.

About Kogan Page: Kogan Page is the leading independent global publisher of specialist professional books and content with over 700 titles in print. Its authors come from some of the world’s most prestigious academic institutions, international commercial organisations or professional associations in Leadership, Management, Marketing, Branding, Human Resources, Coaching, Logistics, Entrepreneurship and Careers. Follow @KPMgmtLeaders for information about new books and business insights from author experts.

SYDNEY – NetComm Wireless Limited (ASX: NTC), a leading developer of wireless Machine-to-Machine (M2M) and Industrial Internet of Things (IIoT) devices, today announced that it has received ThingWorx Ready™ compliance to further expand its remote management platform offering, and give customers the capacity to reduce deployment costs, improve speed-to-market and facilitate the mass implementation of asset management functions using a management system of choice. 


Combining an open system Software Development Kit (SDK) with support for major remote device management platforms globally, NetComm Wireless gives network operators and large enterprise customers the capacity to manage, update and configure entire fleets of connected devices simultaneously.

"We are always growing our M2M and remote management platform partnerships so that our customers can implement a management system that best suits their specific needs. Our technologies are compliant with leading management platforms to ensure that our operator, enterprise and business customers can achieve their deployment objectives on their own terms," said David Stewart, CEO and Managing Director, NetComm Wireless.

Significant time and cost savings are achieved with a complete overview of remote assets and the ability to implement a cloud based solution that supports wireless M2M provisioning, status checks, notifications, commands, applications, decommissioning and firmware upgrades and downgrades.

NetComm Wireless is a member of the ThingWorx Ready™ Partner Program.

About ThingWorx

ThingWorx™ provides the first platform designed to efficiently build and run the applications of today's connected world. ThingWorx's model-based design and search-based intelligence reduces application development efforts by 10X, minimizing cost, risk and time to market. The ThingWorx platform combines the key functionality of Web 2.0, search, and social collaboration, and applies it to the world of "things", including connected products, machines, sensors, and industrial equipment. Businesses use the ThingWorx platform to rapidly deliver innovative applications and connected solutions across markets ranging from manufacturing, energy, and food, to Machine-to-Machine (M2M) remote monitoring and service, as well as in emerging Internet of Things applications, including smart cities, smart grid, agriculture, and transportation.  For more information, please visit www.thingworx.com.

About ThingWorx Ready™ Partner Program

ThingWorx partners provide a wide variety of products throughout the entire IoT value chain -- from software systems and cloud platforms to smart sensors, devices, gateways and machines that make the connected world a reality. The ThingWorx Ready Partner Program allows hardware and software companies to pre-integrate their product with the ThingWorx® rapid application development platform, greatly simplifying the creation and deployment of IoT solutions.

About NetComm Wireless

NetComm Wireless Limited (ASX: NTC) is a leading developer of Fixed Wireless and wireless Machine-to-Machine (M2M) devices that underpin an increasingly connected world. Leading telecommunications carriers, core network providers and system integrators utilise NetComm Wireless' 3G, 4G LTE and new generation Fixed Wireless solutions to optimise network performance and to support their connected products and services in the M2M, Industrial IoT and Fixed Wireless markets. For the past 34 years, NetComm Wireless has developed a portfolio of world first data communication products, and is now a globally recognised wireless innovator. Headquartered in Sydney (Australia), NetComm Wireless has offices in the US, Europe/UK, New Zealand and Japan. For more information, visit www.netcommwireless.com.

New Program Takes Complexity Out of Device Procurement and Support

PALO ALTO, Calif. – HP Inc. (NYSE: HPQ) has launched a new service that gives its customers access to HP's latest PC technology, enhances device management and frees up valuable IT time and resources. HP Device as a Service (DaaS) is designed to help take the stress out of acquiring, deploying and managing technology. 

With a single contract across both devices and services and no upfront investment, HP DaaS offers predictable annual costs and gives IT greater flexibility to allocate funding to other projects as needed. The program is globally scalable, meaning customers can easily evolve their hardware infrastructure to adapt to changing workforces. It also lets businesses give their worldwide employees access to the latest PCs for greater productivity, collaboration and innovation.

"HP DaaS allows businesses to lean on our technology and expertise to keep their PC infrastructure running while they focus resources on driving their businesses forward," said Bill Avey, general manager & global head, PS Services, HP Inc. "Our new offering removes the complexity around device management and gives customers a simpler way to access and implement needed technology and support."

HP DaaS allows customers to pay one price per seat for their PCs on a monthly basis over a multi-year period. Within that subscription, they can receive the latest technology and customized services and support from HP, including PC configuration and installation, data migration, onsite support and technology recycling.

Offerings, such as HP DaaS, are resonating with IT buyers as an alternative to what can be a financially challenging and time consuming venture in today's environment according to industry analyst firm IDC. In a recent study, just over 40 percent of participating IT decision makers revealed that they engaged in or were considering subscribing to a PC as a Service model in the future. 1

Pricing and Availability
The HP Device as a Service subscription is currently available via www.hp.com/go/daas and through select channel partners. The offering is expected to roll out more broadly via HP Inc.'s Partner First Program later this year. Pricing will vary based on individual subscriptions. 

About HP
HP Inc. creates technology that makes life better for everyone, everywhere. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze. More information about HP Inc. is available at http://www.hp.com.

1 IDC, PCaaS Threatens to Shake Up the PC Deployment Game: U.S. Commercial PC Survey, 2016, IDC #US4104961


MONTREAL, QUEBEC – OVH, the world's third-largest hosting provider, announced plans to enhance and expand its high-speed global network with Cisco® optical technology to enable greater capacity for cloud and hosted services between its data centers. Cisco's DWDM technology provides OVH with some unique capacities between its datacenters for Cloud and hosted services.

With over one million customers and 7.4 Tbps of bandwidth across 17 countries and 32 global peering points, OVH offers an extensive portfolio of cloud, hosting, and web services, including the world's most extensive network of gaming servers. Through the deployment of its own global infrastructure, including fiber optic networks, OVH provides access to its services from anywhere in the world. OVH has experienced 30% cloud growth since 2011. It is executing on plans to expand in North America, with the construction of two new data centers in the U.S. underway.

Interconnecting OVH's data centers requires a highly resilient, scalable platform capable of both meeting the demands of today, and in the future across existing long-distance fiber infrastructure. Central to its expansion plans is the Cisco NCS 2000 Dense Wavelength Division Multiplexing platform (DWDM). The NCS 2000 maximizes capacity of fiber optic trunks at a rate of 200 Gbps, and long-haul distances. Started in 2015, the deployment of this technology on the OVH network has been performed successfully on 100+ sites. Expansion is currently ongoing on the Toronto-Beauharnois and Milan-Strasbourg links.

OVH is one of the first carriers in the world to deploy 200 Gbps 16 Quadrature Amplitude Modulation (QAM) technology for each wavelength, maximizing the capacity of all inter-data center trunks. Using a 16 QAM scheme doubles the capacity of the DWDM links without sacrificing the distance reach, significantly reducing costs by eliminating half the optical components required.

According to the Cisco Visual Networking Index™ Complete Forecast, global IP traffic will increase nearly threefold over the next 5 years, and will have increased nearly 100-fold from 2005 to 2020. Overall, IP traffic will grow at a compound annual growth rate (CAGR) of 22 percent from 2015 to 2020.

"OVH continues to be at the cutting edge of networking" said Octave Klaba, founder and CTO, OVH. "By leveraging our own data center technology for our servers and our IP and optical networks from Cisco, we're able to deliver a faster, more secure, and more scalable solution for our customers. OVH is ready to be the leader in Digital as a Service in a way that no other cloud hosting company can achieve."

"Cisco is committed to helping the world go digital," said Yves Padrines, vice president, Global Service Provider EMEAR, Cisco. "Our technology solutions to connect data centers will play a key role in delivering on the promise of a digitized connected world. Working with customers like OVH to deploy innovative DWDM and 16 QAM technology will help to ensure that there are no constraints to its growth initiatives."

About OVH

Specializing in cloud and internet infrastructure, OVH offers innovative products and services evolving around three universes: Web, Dedicated and Cloud. Since being founded in 1999, the company has become an established partner for hundreds of thousands of professionals worldwide. OVH owes its success not only to a development model built on innovation but also to keeping full control over the supply chain, from server manufacturing and in-house maintenance of their infrastructure, right down to customer assistance. OVH is able to ensure stable and reliable product and service offerings to all clients across all its brands while also providing the best price quality ratio.

FALLS CHURCH, Va. – OpsGenie, an emerging player in the critical area of IT alerting and on-call management, has raised $10 million in Series A financing from Battery Ventures, a global investment firm. OpsGenie will use the funds to continue to tackle the biggest challenges faced by customers in providing "always-on" services, and specifically to continue investing in its product and building out its go-to-market capabilities. As part of the financing, Battery General Partner Neeraj Agrawal and Battery Vice President Paul Drews will join OpsGenie's board.

The company's products operate against the backdrop of sophisticated, modern datacenters in which a web of "always on" servers, applications and other technology -- some on-premise, and some housed in the cloud -- continuously throw off high-stakes alerts that must be managed by various IT teams. New software development trends like the move to "microservices" and agile development also means software is being developed faster today, which creates more opportunities for mishaps -- and a need to alert the right people to fix software problems. OpsGenie's technology integrates with other key monitoring and ticketing tools to serve as a central repository for this data, and then routes alerts to the appropriate teams and systems.

Teams can even access these alerts through new collaboration tools like Slack and HipChat, then send them to other members who can take action to quickly fix IT problems. OpsGenie's tools -- including a Web interface and a mobile app -- can also manage on-call schedules and escalations.

"OpsGenie integrates with many operations tools and services, and provides flexible, easy-to-use tools to help DevOps and other stakeholders identify that critical applications or services might be down, and figuring out the right people to notify at the right time to prevent costly problems," said Berkay Mollamustafaoglu, OpsGenie's CEO and co-founder. "Today's companies have invested billions of dollars in monitoring tools to detect potential IT problems, but they haven't paid enough attention to how to smartly react to, and address, the flood of alerts they're receiving. OpsGenie is about what happens next."

OpsGenie was founded in 2012 and already has over 1,400 customers around the globe, including Unbounce, SUBWAY® Restaurants, Looker, Bleacher Report, Politico and HubSpot.

"OpsGenie gave my team the work-life balance we were so desperately seeking," said Michael Irwin, manager of client services at Politico. "Before, if you were on-call, you were tied to your email. Now OpsGenie allows us to be on-call, but makes it less invasive for our team."

Added Mike Thorpe, infrastructure squad manager at Unbounce, a leading marketing-tech company: "OpsGenie has a robust alerting and on-call management platform, which allowed us to expand and design our decentralized product-support operation the way we wanted."

Neeraj Agrawal, of Battery, said IT-monitoring has turned into a critical, growing industry with many sub-sectors, including monitoring technologies for servers, applications, websites and databases. "We are excited to partner with Berkay and the OpsGenie team, whose service cuts across all these types of notifications and alerts to deliver critical information to teams quickly," Agrawal said. "The company has made significant progress to date despite only modest spending on marketing -- we think there is a real, pent-up demand for OpsGenie's product, and look forward to fueling the company's growth."

OpsGenie has offices in the Washington D.C. area, Boston and Ankara, Turkey.

About OpsGenie
OpsGenie is an alerting and on-call management solution for development and operations teams. We provide the tools needed to design actionable alerts, manage on-call schedules and escalations, and ensure the right people are notified of IT incidents at the right time, using multiple notification methods.

About Battery Ventures
Battery strives to invest in cutting-edge, category-defining businesses in markets including software and services, Web infrastructure, consumer Internet, mobile and industrial technologies. Founded in 1983, the firm backs companies at stages ranging from seed to private equity and invests globally from offices in Boston, the San Francisco Bay Area and Israel. Follow the firm on Twitter @BatteryVentures, visit our website at www.battery.com and find a full list of Battery's portfolio companies here.


Company Doubles Subscription Business, Grows Customer Base to More Than 4,000 and Launches Japanese and German Subsidiaries

SUNNYVALE, Calif. – Druva, the leader in converged data protection, today reported continued company-wide growth, citing 100 percent growth of its subscription business and marking its sixth consecutive year of triple-digit growth. Druva's global customer count now exceeds 4,000 organizations. With the conclusion of its 2016 fiscal year ending on March 31, the company continues to gain momentum with the addition of new strategic partnerships, a global MSP program and the establishment of subsidiaries in both Germany and Japan. Druva also continues to expand its solution offerings with new cloud application support that includes Box, Google Apps for Work and Office 365, a strategic alliance with Microsoft Azure, and a new "pay-only-for-what-you-use" consumption pricing model for its cloud-based server backup, archival and DR solution.

"Druva is building the next great data protection company in the cloud," said Jaspreet Singh, CEO, Druva. "Among a new generation of software companies who have embraced the scale, security and cost efficiency of the public cloud, Druva is offering our customers better ways to protect and govern all their data -- both end-user and server. Not only can organizations protect and preserve their business critical information wherever it resides, but help discover it for legal, regulatory and compliance needs. This approach continues to win adherents and fuel our business."

More Customers Gain More Value
Druva's customer base continues to grow. In the last year, the company added hundreds of global brands, including AIG, Bloomberg, Chipotle, LiveNation, Monster Energy, Hulu, Merz, Marriott, National Institutes of Health (NIH), NBC Universal, ServiceNow, Shutterfly, Western Digital, Stanford University, University of Melbourne and Verifone. In addition, Druva customers are adding additional data protection capabilities and solutions from the company. In fact, Druva customers typically purchase 30 percent more than they did the year prior, every year -- a testament to the solutions' value and capabilities.

International Growth, Product Enhancements, Strategic Partnerships
Druva continued to expand its international presence with the launch of subsidiaries in Japan and Germany. In both regions, the company continues to expand and grow its partner base with the addition of NetOne, AP-Communications, CLCP, Serverworks and SO-NET Business Associates in Japan and Backup Solutions GmbH, Beck et. al Services GmbH and Florestan GmbH in Germany.

In the last year, Druva continued to grow and expand its cloud-based data protection solutions for end-user and server data. New solution capabilities include:

Druva also significantly expanded its partner ecosystem with the following:

  • Global Managed Service Providers (MSP) Program - Druva now offers its dedicated PartnerSync program for MSPs with access to co-branded Druva technology, specialized administrative consoles and more.
  • New Strategic Resellers - Druva established new resell relationships with SHI and SoftwareOne in North America.

Awards and Accolades
Druva garnered multiple industry accolades for product innovation, growth and customer service. These awards include:

Learn more about Druva data protection solutions at http://www.druva.com/products.

About Druva
Druva is the leader in converged data protection, bringing data-center class availability and governance to the mobile and distributed enterprise. With a single dashboard for backup, availability and governance, Druva's award-winning solutions minimize network impact and are transparent to users. As the industry's fastest growing data protection provider, Druva is trusted by over 4,000 global organizations on over 4 million devices. Learn more at http://www.druva.com/ and join the conversation at twitter.com/druvainc.

[*] Gartner, Inc., "Critical Capabilities for Enterprise Endpoint Backup," by Pushan Rinnen and Robert Rhame, November 12, 2015.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.