Airbus DS Communications to offer NICE’s certified, integrated NG9-1-1-ready solutions for recording and incident information management
Paramus, NJ – Emergency communications centers are adopting text-to-911 in growing numbers and investing in future-ready technology for managing calls, radio and texts as well as all types of multimedia communications. Now, two public safety powerhouses, NICE (NASDAQ: NICE) and Airbus DS Communications, Inc, the home of VESTA®, an entity of Airbus Defense and Space, are expanding their technology partnership to better equip Public Safety Answering Points (PSAPs) with integrated, end-to-end solutions for managing these communications.
Airbus DS Communications will offer NICE’s suite of NG9-1-1-ready solutions to its customers. This includes NICE solutions for audio recording, text-to-911 logging, screen capture and NICE Inform, the industry-leading digital evidence management solution. The offering further expands Airbus DS Communications’ already robust VESTA® next generation public safety communications solutions, which span NG9-1-1, land mobile radio and emergency notification.
NICE and Airbus DS Communications are deploying their integrated solution at seven Brazos Valley Council of Governments (BVCOG) sites in Texas. BVCOG is currently taking text-to-911 calls through the VESTA® 9-1-1 integrated VESTA® SMS system and will capture and manage these text communications—along with 9-1-1 and radio audio—using NRX and NICE Inform to create a unified, complete incident reconstruction environment.
“NICE’s NG9-1-1-ready solutions complement our VESTA suite and we are excited to offer them to our customers,” said Bob Freinberg, CEO of Airbus DS Communications. “PSAPs need proven solutions to manage greater volume and a variety of information sources throughout the call handling process. By integrating VESTA and NICE Inform solutions, we’re providing an end-to-end call handling system that addresses these challenges unlike anything else in the market.”
“The Public Safety world is constantly evolving, and NICE and Airbus DS Communications share the common vision that in order to serve our customers’ needs, our solutions must provide a sound investment today, while assuring readiness for tomorrow,” said Chris Wooten, Executive Vice President, NICE. “This is one reason that PSAPs are adopting VESTA and NICE Inform solutions in record numbers. We look forward to strengthening our collaboration with Airbus DS Communications so more PSAPs can benefit from our future-ready solutions.”
The VESTA 9-1-1 solution offers powerful NG9-1-1 applications for call handling, text-to-911, mapping and data management and analytics. More than 3,700 PSAPs across the U.S., which represent 20,400 positions, and over 190 PSAPs on federal installations in 13 countries rely on Airbus DS Communications call handling solutions. NICE Inform captures, manages and puts multimedia incident information into proper context to deliver comprehensive insight on the ‘who, what, when, where and why’ of incidents. More than 3,000 NICE Inform systems are now deployed around the world. Both companies’ solutions are NENA i3 aligned.
NICE (NASDAQ: NICE) is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE solutions help the world’s largest organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
About Airbus DS Communications
Airbus Defense and Space is a division of Airbus Group formed by combining the business activities of Cassidian, Astrium and Airbus Military. The new division is Europe’s number one defense and space enterprise, the second largest space business worldwide and among the top ten global defense enterprises. It employs more than 38,000 employees generating revenues of approximately €13 billion per year. Airbus DS Communications, an Airbus Defense and Space Holdings, Inc. company, is a global leader and trusted source for mission-critical communications technologies. The VESTA® product suite provides Next Generation 9-1-1 call processing systems, land mobile radio solutions and emergency notification applications, creating smarter ways to keep all our communities safe.