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Summer Journal

Volume 29, Issue 3

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Jon Seals

The 2016 Annual Claims Report from HVAC Investigators arms insurance carriers with powerful information designed to help understand HVAC Claim Trends

CHARLOTTE, N.C. – HVAC Investigators, the nation's leading provider of HVAC and refrigeration damage assessments, today announced that it has released its much anticipated 2016 Annual Claims Report.  This year's report clearly demonstrates that the complexity of HVAC claims - from current government regulations, equipment price fluctuations, and regional labor rates to limited parts availability - has made it all but impossible for carriers to accurately and predictably settle claims without consulting third party experts. Included data illustrates how the help of a cost-effective, third party technical expert can save carriers millions of dollars in settlement overpayments each year by helping carriers develop an effective claims handling strategy.

Photo - http://photos.prnewswire.com/prnh/20160329/348918
Logo - http://photos.prnewswire.com/prnh/20160329/348917LOGO

Distributed to insurance carriers nationwide to help them strengthen their understanding of current industry trends related to HVAC insurance claims, the HVAC Investigators Annual Claims Report examines data for both onsite inspections and desktop reviews of residential, commercial and large loss claims in all 50 states. The report reviews, in detail, tens of thousands of actual claims assigned to HVAC Investigators by many of the nation's top carriers. Sparking impactful conversations about indemnity reserves, the data included affords property and casualty insurance carriers an opportunity to analyze current HVAC statistics. With the report's real-world statistics on reported vs. actual cause of loss, frequency of claims by system type and brand, and age of system by type, insurance carriers are equipped with significant information for establishing accurate indemnity reserves and underwriting policies on HVAC equipment.

In addition to the data insurance carriers have come to rely on HVAC Investigators to publish each year, this year's report introduces a new section devoted to how federal regulations are impacting claims. "From keeping our customers up-to-date on new regulations to taking a fresh look at statistics, this report is an inside look at how HVAC trends impact the property claims industry - giving carriers key information to make the process easier for their adjusters and policyholders," commented Reza Nikrooz, VP of Claims. The report will be made immediately available to insurance claim professionals. To request your copy, please click here or email info@hvaci.com.

HVAC Investigators is the nation's leading provider of HVAC and refrigeration damage assessments.  Our prompt inspections and actionable reports help insurance carriers settle HVAC claims more efficiently and with a higher degree of accuracy.  If you'd like more information about our services or to submit an assignment, please visit hvaci.com, email info@hvaci.com, or contact us by phone at (888) 407-5224.

NEW YORK – The American Journal of Emergency Medicine has published an independent study documenting the effectiveness of LifeVac in removing an obstruction from a blocked airway.

Photo - http://photos.prnewswire.com/prnh/20160329/349098
Logo -  http://photos.prnewswire.com/prnh/20160329/349097LOGO

"This is a significant moment in our quest to reduce the number of choking deaths each year and validates what we at LifeVac already knew. The LifeVac should be used as a last resort in a choking emergency or when the Heimlich Maneuver cannot be used," said Arthur Lih, Founder, CEO & Inventor of LifeVac. "This peer review provides credibility from the leading authority in emergency medicine that the LifeVac will effectively pull an object from an obstructed airway and should be part of every emergency kit for choking rescue.

LifeVac is currently being used in Fire and Police Departments, restaurants, elder care facilities and schools in the US and Europe. It is registered with the FDA as a class 1 medical device.

To purchase or for more information, visit www.lifevac.net or call 877-LIFEVAC.

Wednesday, 30 March 2016 00:00

FreeStor Sets Managed Service Providers Free

MSPs using FreeStor to drive efficiency and profitability with wider portfolio of SaaS/BaaS offerings

MELVILLE, N.Y. — FalconStor Software® Inc. (NASDAQ: FALC), a 16-year innovator of software-defined storage solutions, is enjoying rapid acceptance by managed service providers who are using FalconStor’s converged, hardware-agnostic, software-defined storage and data services platform FreeStor® to manage their own customers’ infrastructures and create new revenue opportunities. 

FreeStor has given MSPs new and augmented capabilities like Infrastructure-as-a-Service, Migration-as-a-Service, Continuity-as-a-Service, Recovery-as-a-Service, Backup-as-a-Service and more, on a single platform that supports internal IT, co-located, and managed services simultaneously. This is an asset for MSPs that must maintain a diverse range of applications, OSes, hypervisors, and storage platforms in shared or isolated environments. MSPs are also using FreeStor to transition customers with legacy storage environments to the cloud; to secure end-user data wherever it lives; and to offer a simplified pricing model so users pay-as-they-grow, based on capacity. FreeStor allows variable SLAs across client systems and datacenters, multi-tenancy reporting and billing support, and suits capacity requirements ranging from very small (less than 10 TB) through hundreds of petabytes and beyond. 

MSPs use FreeStor to deliver several advantages to their customers, including:
•	Best-in-class horizontal data services such as data protection, reduced downtime, and business continuity
•	Increased flexibility for changing storage needs based on business demands, without straining existing resources
•	Insight and control across legacy, modern, virtual, physical, local, and remote environments
•	Single-pane-of-glass  management, monitoring and analytics and reporting across local and remote environments to reduce operational 
        complexity while improving service provider margins
•	Faster time to deployment, productivity and revenue for the MSPs and their customers
•	Subscription pricing that eliminates unpredictable capacity expansion, refreshes, and renewal costs
•	Enabling new revenue streams without necessarily adding new hardware 

Innovative Solutions Consulting Inc., based outside of Kansas City, Mo., uses FreeStor to offer a software-defined storage technology to its customers. “FreeStor gives us the flexibility to manage customers’ entire environment completely, or just a portion of it, or in being the one they call in a managed services support model,” said Mardy Martin, Innovative Solutions Consulting CTO. “It resolves a real issue around the need to continually invest in additional equipment to maintain and grow their environments. FreeStor eliminates the need for this by extending capabilities of existing hardware and by being the most open software-defined storage platform on the market today. It helps us deploy faster and with fewer resources.  In turn, FreeStor helps grow our business revenues and maintain or improve our margins.”

FreeStor's horizontal architecture unlocks a new world of storage opportunities, allowing IT managers, MSPs and CSPs to maximize efficiencies and lower costs while taking advantage of the public cloud, hybrid cloud, flash storage and software-defined storage. FalconStor’s groundbreaking Intelligent Abstraction® approach delivers seamless access and unified data services across entire storage infrastructures without having to invest in new technology, or rip and replace existing platforms. Always-on availability and continuity keep businesses running while enabling them to move, synchronize and protect data seamlessly across virtual and physical storage platforms.

“MSPs who must safeguard their clients’ data, who support diverse customer infrastructures, and must move clients to more resilient platforms like the cloud, appreciate FreeStor as much as enterprise end users,” said Gary Quinn, FalconStor President, and CEO. “MSPs understand the intimate relationship between efficiency and profitability, and FreeStor is a profound tool in their arsenal for efficient storage and data management. They quickly see how FreeStor helps them internally and externally, by simplifying their own infrastructure and by reducing management points and eliminating cross-training, administration, and support for multiple systems.”

About FalconStor
FalconStor Software®, Inc. (NASDAQ: FALC) is a leading software-defined storage company offering a converged data services software platform that is hardware agnostic. Our open, integrated flagship solution, FreeStor®, reduces vendor lock-in and gives enterprises the freedom to choose the applications and hardware components that make the best sense for their business. We empower organizations to modernize their data center with the right performance, in the right location, all while protecting existing investments. FalconStor’s mission is to maximize data availability and system uptime to ensure nonstop business productivity while simplifying data management to reduce operational costs. Our award-winning solutions are available and supported worldwide by OEMs as well as leading service providers, system integrators, resellers and FalconStor. The Company is headquartered in Melville, N.Y. with offices throughout Europe and the Asia Pacific region. For more information, visit www.falconstor.com or call 1-866-NOW-FALC (866-669-3252).

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# # # 

FalconStor, FalconStor Software, FreeStor, and Intelligent Abstraction are trademarks or registered trademarks of FalconStor Software, Inc., in the U.S. and other countries. All other company and product names contained herein may be trademarks of their respective holders.
Wednesday, 30 March 2016 00:00


Tornadoes, lightning, floods, rip currents and early season heat - spring is three months of danger that can imperil the unprepared. It roars in like a lion, rampaging across the United States throughout March, April and May. (For more information click www.ready.gov)

Spring hazards include:

  • Severe Weather/Tornadoes
  • Floods
  • Lightning
  • Tsunamis
  • Rip Currents/Beach Hazards

Structural damage from flooding can result in significant impact. Just because flood waters recede does not necessarily mean that the facility can be used. The unanticipated challenges of a flood event include structural, electrical and mold challenges.                                                                                                                           

Mold can threaten individual’s health and safety and have a significant impact on normal operations. It can develop when carpeting, walls and furniture are covered in bacteria if not properly cleaned up after a flood.

Organizations should have alternative work sites available for short term and long term relocations and have the ability for employees to telework. For employees that must be around mold it is essential that protective measures be taken to defend against inhaling mold spores that can lead to illness and infection.

Plans to support Mission Essential Functions (MEF’s) if primary work facilities are not available must be created, evaluated and refined to ensure the continued operation of the agency regardless of the severity of the flooding or its aftermath. 

 In the event that existing office space is unavailable leadership must identify the organization’s needs and execute a plan for the organization to resume essential functions.

Other key components would include:

  • Emergency Notification System Messaging/Emergency call-down lists; a reliable method of communication between management and staff.
  • Access to essential records and client lists as well as the ability to perform essential functions.
  • Computer servers should be located in an alternate secure facility to reduce the likelihood that it could be exposed to unnecessary

Make sure your Organization is prepared during this Spring Season!

International Revenue Share Fraud Targets U.S. and Western European Mobile Users to Siphon Billions of Dollars in Fraudulent Phone Payments

SAN MATEO, Calif. – In the last of a series of articles1 analyzing the results of the 2015 Global Fraud Loss Survey2 published by the Communications Fraud Control Association (CFCA), Dr Ian Howells, CMO at Argyle Data, provides a perspective on the state of mobile communications fraud and predictions for the future.

"Our analysis of the CFCA data highlights international revenue share fraud -- IRSF -- as the most pressing and growing problem for the mobile communications industry," said Dr Howells. "Attacks are made against mobile consumers in the wealthiest countries in the world by criminals from all over the globe. The top five countries where fraud terminates are Cuba, Somalia, Bosnia and Herzegovina, Estonia, and Latvia. The mantra 'Think global, act local' is key to deflecting this type of crime."

Dr Howells' analysis of the CFCA figures shows that cyber criminals are principally targeting North America and Western Europe.

"Criminals will always go to where the money is," Dr Howells said. "Wealthy consumers' desire for the latest smartphone technology provides another incentive for crime rings to focus on thriving, first world countries. Even when you aggregate the revenue losses from subscription fraud and dealer fraud, the top two regions remain North America and Western Europe."

Dr Howells' analysis of CFCA's data indicates a 500% growth in international revenue share fraud (the artificial inflation of traffic terminating to international revenue share providers) between 2013 and 2015.

The preferred method of attack is to hack a PBX/IP PBX system. Since 2013, high velocity PBX hacking -- where hackers take over a PBX system to make huge numbers of calls to paid lines, for which they receive a share of the charges -- increased by 67% to a total of $7.4 billion.

Dr Howells pointed out that while the latest figures for known fraud are lower than in 2013 (reduced from $46 billion to $38 billion in the CFCA's 2015 study), it is impossible to gauge the level of losses from unknown fraud. Modern stealth attacks are invisible to traditional detection techniques. The CFCA survey pointed out that 88% of fraud experts believe that mobile revenue fraud is at least at the same level as 2013, or rising.

Dr Howells said, "It is a commonly held belief that cyber crime is at an all-time high and an all-time level of sophistication, but crime can be stopped by using new technologies and techniques. Fraud analysts need ways to use the data available to them without burying them in hundreds of thousands of items of information to sift through. We cannot go about the business of stopping mobile fraud by looking at information in the traditional way.

"Machine learning is one of the most important drivers of change in the meaningful use of data," continued Dr Howells. "Machine learning is transparently affecting many parts of our lives. It's time to use these techniques to defend subscribers and networks from fraud, subscription, and arbitrage attacks. We can use machine learning to apply the concept of 'customer 360' to detect and prevent mobile fraud, drawing from vast data lakes to create a view of 'crime 360' that quickly identifies the signals of an attack. Just as we have LinkedIn to detect degrees of separation between business colleagues, isn't it about time to start thinking about the degrees of separation between criminals?"

Further details of strategies for using big data, machine learning and data lakes to fight mobile fraud are contained in Argyle Data's ebook, 'Fighting Future Fraud,' which is available for download here.

About Argyle Data
Argyle Data is used by the world's leading mobile operators to detect fraud, profit, and SLA threats that cost the industry $38 billion per year. Argyle Data's industry-leading native Hadoop application suite uses the latest machine learning technologies against a unique, comprehensive data lake to give communications service providers a 360-degree view of user activities, allowing them to detect in real time the previously undiscoverable revenue threats and attack patterns being waged against their networks. To learn more please visit:
Argyle Data Website
Fraud & Technology Wire

1 https://www.fraudtechwire.com/cfca-analysis-summary-think-global-act-local/

2 http://www.cfca.org/fraudlosssurvey/

OTTAWA, ONTARIO – Amika Mobile® is pleased to announce that its Amika® Mobility Server (AMS) platform for critical and emergency communication has been selected as the Best Emergency Communication Solution by Security Products and Security Today Magazine for the second year in a row, after having won in the same category in 2015. The AMS was selected for this award as it continues to push the boundary of innovation in crisis communications including alert response in active shooter and natural disaster situations.

"The GOVIES 2016 award is great recognition for Amika Mobile's efforts as we push the boundary to save lives. The AMS's ability to initiate Lockdowns on the first detection of gunshot, according to First Responders, is the key method to saving lives in active shooter situations. Keeping people informed as the crisis unfolds is also critical as they shelter in place, and this is where our 2-way communications on every mobile device, phone, tablet, desktop, etc. is already saving lives," said Amika Mobile® Co-Founder/CEO Sue Abu-Hakima.

Amika Mobile's recently announced partnership with Tracer Technology Systems to offer Shot Tracer®, a Hosted Service for Gunshot Sensor Detection that leverages the AMS alert response capability, also contributed to this recognition. Shot Tracer® leverages the AMS platform for its targeted alerts to end users, 2-way response capabilities and seamless integration with physical systems to trigger event actions such as automated lockdowns when gunshots are detected. AMS simultaneously alerts ANY layer including SMS, Pop-ups on Smart Phones, Tablets or Desktops, Email, VoIP, Callouts, LMR, Facebook, Twitter, or RSS.

MarketsandMarkets forecasts the Incident and Emergency Management Market to grow from USD 80.10 Billion in 2015 to USD 101.33 Billion in 2020. This growth is driven by many factors including increase in workplace violence, terrorism, natural disasters and heightened awareness of the need for critical and emergency communication during a crisis.

Amika Mobile will demonstrate its award winning products at CANASA Ottawa June 1 booth #206 and ASIS 2016 in Orlando, Florida, September 12-15, 2016.

About Amika Mobile: Amika Mobile® Corporation is privately held specializing in critical and emergency communication and control. Its flagship product, the Amika® Mobility Server (AMS), addresses IOT and BYOD security and is ideal for alert/response in enterprise, community, airport, sports arena, shopping center and campus where visitors may not always be pre-registered in a contacts database since the AMS can auto-discover mobile devices for emergency alert/response. AMS alerts securely over wire or mobile to ANY layer including WiFi, SMS, Email, VoIP, PA systems, Message Boards, Twitter, RSS Feeds, Facebook, etc. AMS and Amika®Panic can trigger lockdowns and alerts based on disparate events from access control, fire panels, cameras, wall mounted, desktop or mobile panic buttons, etc. Amika® Situation Commander tracks event alert/response in real-time. AMS delivers advisory government alerts from NOAA, IPAWS, NAAD System, Alert Ready and MASAS in CAP/CAP-CP formats. Amika Mobile® has won 18 awards and sells products through partners. See www.amikamobile.com

About US GOVIES: These awards honor outstanding security products for federal, state, tribal and local governments in categories critical to government security professionals and their partners in the private sector. Winners are selected by Security Today, and Security Products Magazine. See www.securitytoday.com for more information

SDN Essentials and RAISECOM Join the Industry's Leading Open Source Networking Project to Advance Open Source SDN

LAKE TAHOE, Calif. – Collaboration Summit - The OpenDaylight Project, the leading open source platform for programmable, software-defined networks, today announced that SDN Essentials, a professional services company focused on SDN education & training, professional consulting and managed services, and RAISECOM, a leading vendor providing comprehensive access solutions and network devices, have joined the project at the Silver level. As part of the OpenDaylight community, both groups will help advance the development of an open, common platform for SDN and NFV.

The support from SDN Essentials and RAISECOM reflects a growing interest in education and innovative, open networking solutions. Prior to joining the project, SDN Essentials created its own, highly sought-after OpenDaylight training programs. Additionally, RAISECOM 's membership signals a growing interest and investment in open source networking since the company recently pledged support for The Linux Foundation's OPEN-Orchestrator (OPEN-O) Project to develop the first open source software framework and orchestrator to enable agile SDN and NFV operations.

"I am pleased to see such reputable organizations officially join the OpenDaylight community," said Neela Jacques, executive director, OpenDaylight. "SDN Essentials has been instrumental in developing effective training courses for those implementing SDN technologies and helping to broaden the industry scope of SDN. And RAISECOM brings a wealth of knowledge and expertise in connecting a wide array of organizations to virtualized network solutions via SDN and NFV. We look forward to collaborating with both groups to continue the journey of open source SDN and NFV."

About SDN Essentials

SDN Essentials, an InterCloud Systems, Inc. company is a professional services company focused on SDN education and training, professional consulting and software development.

 "We are excited to join the OpenDaylight community and lend our expertise in building SDN solutions, training and execution strategies," said Doug Marschke, Chief Technology Officer, SDN Essentials. "Our goal is to further collaborate with the OpenDaylight community to expand industry innovation and training as networks become more and more demanding."


RAISECOM, a leading manufacturer for service provider access products, providing end-to-end network solutions, has consistently achieved strong growth since 1999. With headquarters in Beijing, China and the United States, RAISECOM products and solutions are deployed in numerous configurations with proven interoperability in versatile application scenarios. The company has a strong customer base in more than 79 countries across Asia, European Union, CIS, Latin America, the Middle East and Africa. RAISECOM has developed 10 comprehensive product lines for network access and aggregation applications. It offers reliable, cost-effective network solutions that enable carriers to optimize network performance and improve operational efficiencies, while differentiating services with enhanced SLA features.

"As organizations look to virtualize their networks via technologies like SDN and NFV, we're seeing significant growth and opportunity in the open source landscape," said RuiYang, VP marketing and Product planning, RAISECOM. "Through our partnership with OpenDaylight, we look forward to contributing to the rapid innovation open source allows among the networking industry."

About the OpenDaylight Project

The OpenDaylight Project is a collaborative open source project that aims to accelerate the adoption of Software-Defined Networking (SDN) and Network Functions Virtualization (NFV) for a more transparent approach that fosters new innovation and reduces risk. Founded by industry leaders and open to all, the OpenDaylight community is developing a common, open SDN framework consisting of code and blueprints. Get involved: www.opendaylight.org.

OpenDaylight is a Collaborative Project at The Linux Foundation. Linux Foundation Collaborative Projects are independently funded software projects that harness the power of collaborative development to fuel innovation across industries and ecosystems. www.linuxfoundation.org

Additional Resources


SC Magazine Names Zuora "Best Security Team of 2016" for Exceptionally Executed and Managed Security Program

FOSTER CITY, Calif. – Zuora®, the world's leading provider of subscription billing, commerce and finance solutions, today announced it has obtained ISO 27001 certification for its platform. ISO 27001 is the only internationally recognized and most reputable standard for the establishment and certification of an information security management system (ISMS). Zuora also won "Best Security Team" in the March 2016 SC Magazine Awards for an exceptionally executed and managed security program. This recognition demonstrates Zuora's ongoing commitment to protecting customer data and supporting the most rigorous security standards for large enterprise customers. Zuora's other security certifications and attestations are validated by third-party audits and include PCI DSS Level 1, SSAE 16 SOC1 Type II, and SOC2 Type II.

Zuora helps organizations meet the operational demands of a subscription business model and supports a number of mission-critical processes. ISO 27001 ensures Zuora has an end-to-end security framework and a risk-based approach to manage information security.

"Since day one, customer trust in Zuora has been a mission-critical focus, and we take the protection of our customers' data very seriously," said Pritesh Parekh, Vice President and Chief Security Officer at Zuora. "The addition of the ISO 27001 certification supports our goal of continuously strengthening Zuora's security program while providing transparency to our customers, and we will continue to invest in the security of our services to exceed industry standards."

The globally recognized ISO 27000 family of standards helps organizations keep information assets secure. ISO 27001 provides a set of requirements for an information security management system (ISMS), establishing a systematic, risk-management-based approach to people, processes and IT systems in order to protect sensitive company information. 

"Secure systems and data are of utmost importance to Zendesk," said Rick Rigoli, Executive Vice President at Zendesk. "We are pleased Zuora has achieved ISO 27001 certification in their efforts to maintain security and data protection in the cloud."

You can learn more from Zuora and businesses like Zendesk that are leading the Subscription Economy® at the world's only conference dedicated to the subscription experience, Subscribed™ 2016, held on April 12-13 in San Francisco .

Additional Resources

"//medium.com/@tientzuo/the-subscription-economy-a-business-transformation-83d6fb24a2f9">The Subscription Economy: A Business Transformation" by Tien Tzuo, CEO of Zuora
SlideShare: "Drivers of Success in the Subscription Economy"
Webinar: "Data Security: What to Know Before Your Product Launches"
Follow us online:

About Zuora, Inc.
Zuora's Relationship Business Management (RBM)™ solution helps enable businesses in any industry to launch or shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, open new revenue streams, and disrupt market segments to gain competitive advantage. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, San Francisco, London, Paris, Munich, Beijing, Sydney, Tokyo, Amsterdam, Vienna, Copenhagen and Stockholm. Zuora clients come from a wide range of industries, including media, travel services, consumer packaged goods, cloud services, and telecommunications. Clients include Financial Times, Schneider Electric, Box, Honeywell, NCR, RTL, lynda.com, The Guardian, YP.com, BlueJeans, Shutterfly, TripAdvisor, Vivint and Trulia.

© 2016 Zuora, Inc. All Rights Reserved. Zuora, Relationship Business Management (RBM), and Subscription Economy are trademarks of Zuora, Inc.

Third party trademarks mentioned above are owned by their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Zuora or any aspect of this press release. To learn more about Zuora, please visit www.zuora.com.

SIG Integration Improves Assessment Accuracy, Shortens Response Times and Reduces Administrative Burdens for Both Organizations and Their Vendors

CONCORD, Mass. – ProcessUnity, a leading provider of cloud-based applications for risk management, today enhanced its Third-Party Risk Management Solution with integration to the Shared Assessments Program. The integration further streamlines the vendor control and evaluation process for ProcessUnity customers and third-party organizations leveraging Shared Assessment Program tools -- including the full and lite versions of the Standardized Information Gathering (SIG) questionnaire.

ProcessUnity will demonstrate the integration during a live webcast on Wednesday, April 13 at 11:00 AM EDT. To register for the session, visit http://bit.ly/1URoedD.

"ProcessUnity excels at reducing the administrative burdens associated with managing third-party risk. Our integration with the Shared Assessments Program makes it even easier for organizations and their third-parties to share due diligence information," said Todd Boehler, Vice President of Product Strategy at ProcessUnity. "Our customers can augment their questionnaire content with industry best practices and automatically score and assess the responses. Third-party servicers can respond to questionnaires with much less effort."

With the ProcessUnity SIG connector, organizations accelerate assessment questionnaire development using industry best-practice content for subject areas including Information Security, Privacy, Business Continuity and more. "We commend ProcessUnity for incorporating the Shared Assessments Program global third-party risk assessment standards into its products," said Catherine A. Allen, Chairman and CEO of The Santa Fe Group. The Santa Fe Group manages the Shared Assessments Program. "By licensing the Shared Assessments Tools, ProcessUnity has demonstrated its commitment to meeting client security and vendor risk assessment needs."

The integration allows customers to upload any version of the SIG into ProcessUnity with a single click and use a portion or all of the content to power their questionnaires. Using ProcessUnity's powerful scoring and workflow capabilities, organizations can apply scoring rules for responses, assign owners, set schedules, determine scope and then automatically distribute SIG-based assessments to third parties. The integration helps organizations improve assessment accuracy, shorten response times and increase the number of completed surveys by providing third parties with flexible response options. Vendors with a completed SIG (any version) can upload it to ProcessUnity and the system will automatically match the responses to the organization's questions. Vendors without a completed SIG can either complete questionnaires online via ProcessUnity's easy-to-use interface, or download an Excel-based version and upload the completed response.

Third-Party Risk Management Automation
ProcessUnity's Third-Party Risk Management solution reduces the time and resource costs associated with identifying and mitigating risks posed by third-party service providers. The cloud-based service combines a vendor service catalog, automated assessment tools and interactive reporting capabilities in an extremely easy-to-use environment that allows organizations to eliminate manual tasks and focus on higher-value risk management activities.

About ProcessUnity
ProcessUnity is a leading provider of cloud-based applications for risk management and service delivery management. The company's software as a service (SaaS) platform gives organizations the control to assess, measure, and mitigate risk and to ensure the optimal performance of key business processes. For public companies and regulated industries, ProcessUnity Risk Suite delivers effective governance and control, vendor risk mitigation, and regulatory compliance. For benefit plan administrators and other financial service firms, ProcessUnity Offer Management controls complex product offerings and strengthens client service experience. ProcessUnity is used by the world's leading financial service firms and commercial enterprises. For more information, visit www.processunity.com.

Partnership Enables Redundant Access to One of the Most Connected Carrier-Neutral Data Centers in the World

ATLANTA, Galif. – FiberLight, LLC, an industry leader in providing high performance fiber optic network solutions, today announces a new partnership with Carrier-1 Data Centers, one of the largest data center facilities in North Texas, to deliver secure, reliable fiber connectivity from Carrier-1's Dallas data center located at 1515 Round Table to Infomart Dallas, the hub of connectivity for the Southern U.S. and one of the most connected carrier-neutral data centers in the nation. The fiber solution provides Carrier-1 customers another diverse route to the connectivity hub, offering direct access and limitless connectivity options to network, cloud and Internet Service Providers (ISP) residing in the 1.6 million-square-foot facility.

"Redundancy is key in the data center business," states Trey Berndt, Executive Vice President, Carrier-1 Data Centers. "Expanding with FiberLight by adding another route to the Dallas Infomart and 100-plus network providers solidifies our commitment to maintaining 100% uptime. FiberLight's existing infrastructure allows us to easily tie Carrier-1 Data Centers to the hub of nearly all Internet providers in the Dallas market."

FiberLight's partnership with Carrier-1 demonstrates its ability to create a customized dark fiber solution for its customers as well as its intrinsic value to the data centers within the markets that it serves and, by extension, their clients in each data center. FiberLight owns and manages over 1.6 million fiber miles in over 44 metro areas across the United States. It also maintains over 17,000 backbone access points, 1,700 on-net locations and presence in nearly 100 data centers across the country. The FiberLight network within the State of Texas spans over 11,000 miles and brings critical, high-bandwidth applications to carrier, enterprise and government customers.

"FiberLight has a very strong and dynamic presence in the Dallas region and our partnership with Carrier-1 reinforces our commitment to expansion in this growing market," comments Mike Ellison, Regional Vice President of Sales for Texas at FiberLight. "By deploying our fiber solution to connect its Dallas data center to Infomart Dallas, Carrier-1 and its customers gain direct, secure and reliable access to a host of national and international carriers and other service providers that can elevate their competitive edge and align with their business objectives."

To learn more about FiberLight and its services, visit www.fiberlight.com.

About FiberLight
FiberLight is a premier provider of fiber-optic based, high-performance networking services for telecom carriers, government, enterprise, content providers and web-centric businesses. FiberLight owns over 1,600,000 miles of robust fiber networks in over 44 key growth areas in US cities and towns within Florida, Georgia, Maryland, Texas, Virginia and Washington, D.C., offering wide area networking options at layers 1, 2 and 3 to major commercial hubs throughout the country. To learn more about FiberLight's service offerings, visit www.fiberlight.com.

About Carrier-1 Data Centers
Carrier-1 owns and operates a 106,866 square foot data center building in Dallas, Texas. Customers may lease colocation space within the building to utilize the redundant infrastructure and environment controls to maintain 100% uptime while receiving access to over 95 network carriers. The facility meets any compliant requirement including PCI, HIPAA and SOX. Multiple racks, Virtual-PODs, private cages and powered shell space is available now with plenty of space for expansion.