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Volume 27, Issue 3

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Jon Seals

Data Privacy Day is on January 28. But isn't all hope lost when it comes to the P-word? Interestingly, Daniel Solove is one key expert who doesn't think so: His recent Year in Privacy roundup sounds a number of positive notes, largely having to do with regulatory pressure driven by public pressure. In the age of the customer, we really can see "water wear away stone" when ordinary people demand change. 

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http://blogs.forrester.com/eve_maler/14-01-09-privacy_and_business_differentiator_must_get_cozier_why_and_how

CIO — Outlook connection problems? Salesforce.com system crashing repeatedly? Trouble connecting to internal human resources systems? You're not alone.

According to a recent study from Compuware, of the more than 300 business executives surveyed, 48 percent reported they experience tech performance issues daily, and three out of four of those executives say the frequency and severity of these issues isn't improving.

It's not that executives and IT leaders don't want to fix these problems, says Bharath Gowda, director of technology performance, Compuware. It's that they're pressured to focus on what are seen as larger, more pressing issues instead of these day-to-day headaches, he says.

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http://www.cio.com/article/745780/Tech_Performance_Issues_Plague_IT_and_Businesses

CIO — McAfee's comprehensive 2014 security report, released at the end of December, goes beyond rehashing the same set of threats in ever-increasing volume to instead reflect the impact of digital currencies, NSA leaks and social media. Going through the report, one thing becomes eminently clear: We are in no way prepared for what's coming in 2014.

I'll cover the report's main elements, but I suggest you read it thoroughly yourself — perhaps after a couple glasses of good brandy.

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http://www.cio.com/article/745773/McAfee_Security_Report_Suggests_2014_Will_Be_a_Rough_Year

Leading Restaurant Operator Partners with Branded Supply Chain Services Provider

KANSAS CITY, Mo. – DataSource, Inc., one of America’s leading managed services providers, announced they have signed an agreement with Ignite Restaurant Group to provide print supply chain management services. The Ignite Group owns and operates brands that include Joe's Crab Shack, Romano's Macaroni Grill and Brick House Tavern + Tap.

Headquartered in Houston, TX, Ignite Restaurant Group, Inc., offers a variety of high-quality, chef-inspired food and beverages in distinctive, casual, high-energy atmosphere. The terms of the new agreement include printed training materials, fulfillment, distribution and inventory management.

“Ignite Restaurant Group consistently brings a high quality dining experience to its guests,” says David Holland, DataSource CEO, “Our goal as a branded supply chain management company is to bring that level of satisfaction to our clients as well.”

About DataSource

DataSource, based in Kansas City, MO, is a leading provider of end-to-end integrated branded supply chain managed services, that through best-in-class technology and process automation, empower brand management across multi-location organizations such as commercial franchises, automotive, insurance, retail, financial services, and restaurants. Services include design, sourcing, warehousing, fulfillment, distribution, print-on-demand and print management of training, operations and marketing materials for local markets. They have regional offices in St. Louis, MO; Dallas, TX; and Houston, TX. To find out more, visit DataSource at www.data-source.com.

According to AMI’s study, 2014 North America SMB Mobility Landscape, Opportunity Assessment & Outlook, small to midsize businesses will help the mobility market grow to a predicted $71.5 billion by 2018. The report says that small businesses account for almost eight of every 10 dollars spent on mobility services and products in the U.S. and Canada, while midsize businesses account for 20 percent of mobile-related investments.

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http://www.itbusinessedge.com/blogs/smb-tech/smbs-to-drive-mobility-spending-upward-through-2018.html

A recent Canadian Medical Association Journal article shows how data specialists in Ontario are using integration and analytics to reinvent health systems.

Data-integration innovations are refashioning the health systems from supporting acute care to “total patient data capture,” according to the article.

I’ll say this much for it: It’s stunning in scope. These health care data projects are pushing beyond integrating health care data to create the revolutionary, 360-degree vision of people that makes marketing leaders salivate.

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http://www.itbusinessedge.com/blogs/integration/for-better-or-worse-ontario-projects-show-whats-possible-with-big-data-and-integration.html

CSO — The Internet of Things (IoT) is a mass of billions of connected devices from cars to wireless wearable products. Cisco's Internet Business Solutions Group estimated 12.5 billion connected devices in existence globally as of 2010 with that number doubling to 25 billion by 2015.

In light of this burgeoning market, CSO identifies five categories of IoT devices at risk in the coming year. CSOs who are aware of the threats and potential damage to their organizations can prepare accordingly.

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http://www.cio.com/article/745740/The_Internet_of_Things_Top_5_Threats_to_IoT_Devices

Weather damage never goes out of season. According to a new report from the Insurance Information Institute (I.I.I.), winter storms are historically the third-largest cause of catastrophe losses, behind only hurricanes and tornadoes.

“Winter storms accounted for 7.1 percent of all insured catastrophe losses between 1993 and 2012, placing it third behind hurricanes and tropical storms (40 percent) and tornadoes (36 percent) as the costliest natural disasters,” said I.I.I. President Robert Hartwig.

Insured Catastrophe Losses

Between 1993 and 2012, winter storms resulted in about $27.8 billion in insured losses—or $1.4 billion per year, on average, according to Property Claims Service for Verisk Insurance Solutions.

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http://www.riskmanagementmonitor.com/winter-weather-third-largest-cause-of-cat-losses

Certification Ensures xMatters’ IT Alerting and Communications Platform is Fully Integrated with Leading SaaS IT Management Solution

SAN RAMON, Calif.  – xMatters, inc., a global leader in enabling business processes with communications, announced today that its leading cloud-based, automated messaging and communications platform is now certified for integration with ServiceNow, the enterprise IT cloud company. With this integration, companies who are currently using ServiceNow’s industry-leading IT management solutions will be able to utilize xMatters’ for incident management, creating a single consolidated platform to manage all communications throughout the enterprise. 

“ServiceNow’s leadership as a transformational SaaS IT provider combined with xMatters’ cloud based communications platform enables large organizations to stop overwhelming staff with too many alerts that don’t matter,” said Troy McAlpin, CEO of xMatters. “Organizations can now target the right person, deliver content in any language to any device, enabling a quicker resolution time.  Our mutual clients can now take advantage of the certified integration, which assures rapid value and interoperability.”

With this certified integration, the accessibility of xMatters’ communications technology allows customers to design processes and workflows, reducing mean time to restore critical services and enable proactive communications to key stakeholders. Automated conference calls, increase in the signal to noise ratio of IT notifications, and mobile-enabled workflows are the hallmarks of successful joint ServiceNow and xMatters customers.

“Our ServiceNow implementation was the first step in becoming a more automated IT shop meeting the needs of a rapidly innovating broader organization,” said Anoop Malkani, Head of Enterprise Service Management, British Sky. “We added automated incident creation and updates via an integration with HP OpenView.  xMatters extends that automation by ensuring when IT incidents occur, communications are delivered to appropriate audiences with the most relevant messages and dramatically reduce Incident Response Time. This could be a response-required SMS to a resolution team member or an ‘FYI’ email to a manager. xMatters gives us the flexibility to align our communications with the type of incident we are dealing with, to customize messages to cater to the individual recipients and with the assurance that we can focus on resolving incidents - not worrying about internal message delivery.”

xMatters’ IT management solution is now accessible through  ServiceNow’s Certified Partner Integrations.

About xMatters, inc.

xMatters enables any business process or application to trigger two-way communications (text, voice, email, SMS, etc.) throughout the extended enterprise. The company’s cloud-based solution allows for enterprise-grade scaling and delivery during time-sensitive events. More than 1,000 leading global firms use xMatters to ensure business operations run smoothly and effectively during incidents such as IT failures, product recalls, natural disasters, dynamic staffing, service outages, medical emergencies and supply-chain disruption. Founded in 2000 as AlarmPoint Systems, xMatters is headquartered in San Ramon, CA with European operations based in London. More information is available at www.xMatters.com Follow us on Twitter and Facebook.

January 9, 2013 – Schneider Electric announced the release of its flood observations and forecasts, an addition to its industry-leading MxVision WeatherSentry® Online system. The solution provides up to the minute intelligence when assets may be in danger due to high or fast water for all oceans and rivers within and surrounding the United States.

With 3,800 towns and cities in the flood plain in the U.S., flooding costs are more than $7 billion, and claims more than 90 lives, annually. A 2013 article in the Journal of Flood Risk Management projects an increase of approximately 30 percent in damages from flooding by the end of the century.

Schneider Electric experts have observed increased severe weather over the past two decades due primarily to climate change, with flooding and excessive rainfall events becoming more frequent year over year. In flood zones it’s no longer a question of if, but when, flooding events will occur.

The updates to MxVision WeatherSentry integrates thousands of real-time river and ocean water level observations to highlight where high or fast water may be affecting operations, allowing advance notification of hazardous situations. With detailed river stage (water depth) and river discharge (water flow) information plotted alongside other weather information, emergency managers can now plan for both the weather conditions and water levels near their location.

For further information on effects of climate change: the use of real-time, integrated data in flood preparedness, click here for the white paper.

About Schneider Electric

As a global specialist in energy management with operations in more than 100 countries, Schneider Electric offers integrated solutions across multiple market segments, including leadership positions in Utilities & Infrastructures, Industries & Machine Manufacturers, Non-residential Buildings, Data Centres & Networks and in Residential. Focused on making energy safe, reliable, efficient, productive and green, the Group’s 130,000 plus employees achieved sales of 22.4 billion euros in 2011, through an active commitment to help individuals and organizations make the most of their energy.

www.schneider-electric.com