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Winter Journal

Volume 28, Issue 1

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Jon Seals

One Marketplace Recognized for Exceptional Innovation
 

  • Global Capacity received the 2014 Communications Solutions Product of the Year Award from TMC for its marketplace of networks, One Marketplace.
  • TMC’s Communications Solutions Product of the Year Award honors exceptional products and services that facilitate voice, data and video communications that were brought to market in the last 12 months.
     
  • “The platform is one of a kind, setting the standard for simplified connectivity.  Through its ever-expanding interconnections and rate automation, Global Capacity continues to meet and exceed the growing customer demand for an efficient, cost-effective marketplace,” says Jack Lodge, President of Global Capacity.

CHICAGO, Ill. Global Capacity, the leading network connectivity company, announced today the receipt of the 2014 Communications Solutions Product of the Year Award from TMC for its marketplace of networks, One Marketplace.  TMC’s Communications Solutions Product of the Year Award honors exceptional products and services that facilitate voice, data and video communications that were brought to market in the last 12 months.

Global Capacity’s One Marketplace eliminates the complexity and inefficiency of buying network connectivity by combining interconnected, aggregated network with a Cloud application that automates the procurement of network services.  One Marketplace streamlines service delivery and ensures the best client experience by providing customers with a single interface through which to design, price and fulfill multi-network, multi-geography requirements, as well as a single SLA, contract and point of contact.

“We are pleased to receive the accolade of Product of the Year for One Marketplace,” says Jack Lodge, President of Global Capacity.  “The platform is one of a kind, setting the standard for simplified connectivity.  Through its ever-expanding interconnections and rate automation, Global Capacity continues to meet and exceed the growing customer demand for an efficient, cost-effective marketplace.”

“Congratulations to Global Capacity for receiving a 2014 Communications Solutions Product of the Year Award,” adds Rich Tehrani, CEO, TMC.  “One Marketplace has demonstrated true innovation and is amongst the best solutions that facilitate communications brought to market in the past 12 months.  I look forward to continued excellence from Global Capacity in 2014 and beyond.”

To learn more about Global Capacity and its award-winning One Marketplace, visit http://www.globalcapacity.com/one-marketplace.


About Global Capacity 
Global Capacity is a network connectivity company that improves the efficiency and reduces the cost of buying access networks globally.  Through its One Marketplace, the company brings together customers and suppliers in an automated platform that provides ubiquitous access network solutions.  Global Capacity delivers its innovative solutions to telecommunication carriers, managed service providers, system integrators, and large enterprise customers globally.  Additional information can be found at www.globalcapacity.com or by following Global Capacity on Twitter and LinkedIn.

About TMC
TMC is a global, integrated media company that helps clients build communities in print, in person and online.  TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing.  TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries.  TMC is also the producer of ITEXPO, the world’s leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more.  Visit TMC Events for a complete listing and further information.

For more information about TMC, visit www.tmcnet.com.

NEW YORK – Send Word Now, the leading worldwide provider of emergency notification and critical communications services, announced today its partnership with Sungard Availability Services (Sungard AS) to deliver award-winning alerting capabilities through Assurance Notification Manager (AssuranceNM), the newest addition to the Sungard AS Assurance software suite.

Sungard AS is a leading provider of information availability through managed IT, cloud and recovery services. With this partnership, Sungard AS customers will be able to benefit from Send Word Now's powerful, world-class notification service through direct, automated integration with Sungard Availability Service's business continuity planning software, AssuranceCM.

Send Word Now, recognized by Gartner as a Magic Quadrant "Leader" and by DRI International as "Notification System of the Year," is used by more than 1,800 public and private sector organizations globally. Its online Alerting Service is capable of transmitting tens of thousands of voice and text messages in minutes, while gathering feedback needed for fast and informed decision making during critical events.

"Having situational awareness is very important in the case of disasters, such as power outages, IT disruptions, workplace violence or cyber attacks," said Louis Grosskopf, general manager, Business Continuity Software, Sungard AS. "Crisis managers need accurate employee information at their fingertips to ensure the safety of everyone, communicate critical information faster and therefore help to minimize the potential impact on the business."

Key features of AssuranceNM, powered by Send Word Now, include:

  • Mobile app capabilities for Apple®, Android® and BlackBerry® devices.
  • Geo-enabled alerts using Google Maps® and recipient address data to send location-based alerts.
  • Two-way communication with responses tallied in a report for reference.
  • On-demand conference bridging, allowing up to 200 participants to connect instantly without passcodes or dial-in numbers.
  • AssuranceNM Direct, a recipient mobile app for rapid, secure and encrypted interactions. This app is based solely on IP connectivity and bypasses traditional telephony; assuring delivery of voice, text and file messages.

"Sungard Availability Services is a highly respected and widely trusted name within the business resilience industry," said Tony Schmitz, President and CEO of Send Word Now. "We are honored to work with the Sungard AS team more closely, and we believe the market will benefit from the alignment of two best-of-breed solution providers."

About Send Word Now
www.sendwordnow.com | 800.388.4796 | marketing@sendwordnow.com |
Follow us on: Twitter, LinkedIn or Facebook

Headquartered in New York City, Send Word Now is the leading innovator of on-demand alerting for crisis communication. The company's easy-to-use, enterprise-class emergency notification solutions and mobile applications are used by businesses, government agencies, universities, and non-profit organizations worldwide, to ensure fast, effective, two-way communication when it is needed most. Other solutions within Send Word Now's expansive portfolio include Desktop Alerting, IVR and integrated Incident Management.

Among its many accolades, Send Word Now was named a 'Leader' in Gartner, Inc.'s 2014 Magic Quadrant for U.S. Emergency/Mass Notification Services, and awarded "Notification System of the Year" by DRI International. The company also received the 2013 Small Business Achievement Award from the Department of Homeland Security for its work with the Federal Emergency Management Agency (FEMA).

New hybrid cloud DRaaS offering enables live spin-up of physical and virtual environments within the same cloud for seamless recovery of entire IT infrastructures

burlington, Mass.Unitrends, the industry’s fastest-growing multi-environment data protection and disaster recovery company, today announced that it’s offering the industry’s first unequivocal Disaster Recovery Assurance to customers. With Unitrends’ new hybrid cloud Disaster Recovery as a Service (DRaaS) offering, which utilizes its proven ReliableDR, Unitrends Enterprise Backup™ and Unitrends Bridge™ technologies, the company now provides a first-of-its-kind, automated business continuity solution that guarantees full recovery of entire IT infrastructures in the cloud within hours of a declared disaster.

Click to Tweet: New #DRaaS offering from @Unitrends provides complete #DisasterRecovery Assurance http://bit.ly/1qtjrhb #PlayITSafe

DRaaS Meets Recovery Orchestration and Assurance

Unitrends is known for its robust portfolio of virtual and physical backup and recovery appliances and software that enable continuous data protection on-premise and instant recovery of environments ranging from physical servers to VMWare® and Hyper-V® virtual machines to converged fabrics such as Cisco Unified Computing System™ (UCS) servers. 

Unitrends’ new hybrid cloud DRaaS offering enables customers to perform on-site backups with instant recovery of physical and virtual environments and then continuously replicate their data, systems and applications to the cloud through the company’s No Limits Cloud™ service.  In the event of a disaster or catastrophic failure, live virtual machines and physical systems are instantly spun up within the same cloud for complete recovery of entire IT infrastructures. This seamless recovery allows customers to prevent downtime and ensure business continuity.

ReliableDR, Unitrends Enterprise Backup and Unitrends Bridge, in combination with the company’s hybrid cloud DRaaS offering, provide customers with the industry’s first iron-clad Disaster Recovery Assurance service level agreement (SLA) guarantees. Leveraging these technologies, customers can instantaneously spin up VMware virtual machines and provide complete disaster recovery testing, governance and compliance. Customers are able to test recovery policies every day and quantify their recovery SLA requirements – resulting in a precise calculation of the time it will take to get back in business.

“We’ve combined several proven technologies into a unified and federated cloud offering,” said Mark Campbell, Unitrends’ chief strategy and technology officer.  “Unitrends empowers customers with the ability to orchestrate recovery processes to meet application recovery point objectives, recovery time objectives and SLAs. The result is audit and compliance proof to meet regulatory and legal requirements, 100 percent Disaster Recovery Assurance, and peace of mind that mission-critical applications are protected and can be run from the cloud when needed.”

Unitrends’ new DRaaS offering includes:

·         Annual or monthly subscription rates

·         On-premise appliances ranging from 1 terabyte (TB) to 97 TB, or software virtual appliance options for fast instant recovery of physical and virtual machines

·         Unitrends’ unique archiving hardware and software capabilities

·         Installation and cloud seeding services

·         No Limits Cloud storage, which provides continuous replication in the cloud up to the limit of the physical appliance or virtual appliance tier

·         DRaaS “white glove” service, which continuously assists customers through a disaster recovery event by helping them spin up infrastructure within hours to ensure business continuity

·         Disaster Recovery Assurance through Unitrends’ ReliableDR product for disaster recover testing, governance and compliance (available for an additional fee)

·         24x7, award-winning Platinum Support

·         Next business day shipment of replacement in the event of a hardware failure

·         Simple trade-in policy to upgrade to higher storage tiers and appliance replacements

“While backup has become much easier over the years, recovery remains a complex process, especially for small and mid-sized enterprises that don’t have the budget or technical expertise to build a second data center,” continued Campbell. “This new DRaaS offering simplifies and automates recovery, and unlike competitive approaches that simply throw customers a lifeboat by failing over to another location when a disaster occurs, gives organizations the tools to absolutely guarantee business continuity.”

Pricing and Availability

Pricing for Unitrends’ No Limits Cloud and DRaaS offerings ranges from 18 cents per gigabyte (GB) per month to 32 cents per GB per month. Unitrends’ hybrid cloud DRaaS offering includes a local appliance, all necessary services, and the ability to replicate and spin up virtual machines in the cloud. Customers can easily add additional virtual machines for a fee. Disaster Recovery Assurance services through ReliableDR are available for $50 per virtual machine per GB per month.

For more information, please visit www.unitrends.com.

 

About Unitrends

Unitrends provides physical, virtual and cloud-based protection and recovery for every organization’s most valuable assets: its data and applications. Supported by a “crazy-committed” customer service model based on engagement, experience and excellence, the company consistently achieves a 98 percent customer satisfaction rating and helps everyone play IT safe by delivering the best cost-to-value ratio in the data protection industry. Visit www.unitrends.com.

Automated data integration provides situational awareness and reliable communication in times of need

WAYNE, Pa. – Sungard® Availability Services™(Sungard AS), a leading provider of information availability through managed IT, cloud and recovery services, today announced Assurance Notification Manager (AssuranceNM), the newest addition to its Assurance software suite. With AssuranceNM, a global emergency notification system, users can communicate easier in a pending disaster. AssuranceNM is powered by Send Word Now®, the leading worldwide provider of emergency notification and critical communications services.

The system allows crisis response teams to mobilize faster, keeping employees safe and connected, and allows users to make critical business decisions quickly and effectively. Key features include:

·         Mobile app capabilities for Apple®, Android® and BlackBerry® devices.

·         Geo-enabled alerts using Google Maps® and recipient address data to send location-based alerts.

·         Two-way communication with responses tallied in a report for reference.

·         On-demand conference bridging, allowing up to 200 participants to connect instantly without passcodes or dial-in numbers.

·         AssuranceNM Direct, a recipient mobile app for rapid, secure and encrypted interactions.  This app is based solely on IP connectivity and bypasses traditional telephony; assuring delivery of voice, text and file messages.

AssuranceNM supports direct, automated integration with AssuranceCM, Sungard Availability Services’ business continuityplanning software. Critical employee data such as emergency contacts and mobile device information can easily be synced with AssuranceNM. Integrating AssuranceCM information with the new emergency notification system saves time and provides confidence that employee contact information is always up to date during emergency situations or when conducting business continuity exercises.

“Communicating quickly and articulately with our entire employee base is critical to our business, especially in the event of an IT disruption, or worse, a disaster,” said Diane Madison-Jammal, senior vice president and CIO for North Island Credit Union. “Assurance allows us to better engage with our customers, ensure our business continuity plans are current and removes any worries we could have in keeping our employee contact information up to date.”

“Having situational awareness is very important in the case of disasters, such as power outages, IT disruptions, workplace violence or cyber attacks,” said Louis Grosskopf, general manager, Business Continuity Software, Sungard AS. “Crisis managers need accurate employee information at their fingertips to ensure the safety of everyone, communicate critical information faster and therefore help to minimize the potential impact on the business.”

For more information on AssuranceNM and the full Assurance software suite, please visit www.sungardas.com/software.

 

About Sungard Availability Services
Sungard® Availability Services™ (Sungard AS) has more than 30 years of experience providing flexible availability services that help ensure organizations keep applications always on, always available. The company leverages its proven expertise to provide managed IT services, information availability consulting services, business continuity management software and disaster recovery services to clients in North America, Europe and India. Sungard AS helps customers improve the resiliency of their mission critical systems by designing, implementing and managing cost-effective solutions using people, process and technology to address enterprise IT availability needs.

 To learn more, visit www.sungardas.com or call 1-800-468-7483. Connect with us on Twitter @Sungardas, LinkedIn and Facebook.

Why are some countries more resistant to supply chain disruption or better able to bounce back?

According to Margareta Wahlström, United Nations Special Representative of the Secretary-General (SRSG) for Disaster Risk Reduction, this is a puzzle that world leaders are perpetually trying to solve.

Hence the inherent value in a new online interactive tool from FM Global that ranks countries by supply chain resilience.

The 2014 FM Global Resilience Index ranks the business resilience of 130 countries around the world.

Nine key drivers of supply chain risk are grouped into three categories: economic, risk quality and supply chain factors. These combine to form the composite index. Scores are bound on a scale of 0 to 100, with 0 representing the lowest resilience and 100 the highest resilience.

...

http://www.iii.org/insuranceindustryblog/?p=3699

Fortune CM&S and the Business Continuity Institute have announced the establishment of a formal, strategic partnership. The goal of this new collaborative partnership is to dramatically increase the level of awareness among Fortune’s North American business readers of the critical importance of business continuity management and to help raise the levels of resilience within their own corporations worldwide to ensure their organization’s long term success.

Newell Thompson, Vice President at Fortune’s Content Marketing & Strategies division said: "Fortune CM&S division selected the BCI to partner with them on this high profile feature because of the BCI's outstanding reputation as the world's leading institute for business continuity and their standards of excellence in the practice of Business Continuity Management (BCM). The BCI's mission of promoting and facilitating the adoption of international standards for business continuity helps to raise awareness of the importance of the practice of BC globally. The BCI works with some of most well respected global brands who embrace the practice of BCM and want to raise their corporate profile in the global BC arena."

...

http://www.thebci.org/index.php/about/news-room#/news/business-continuity-institute-to-form-strategic-partnership-with-fortune-magazine-87830

Wednesday, 25 June 2014 16:09

The BIA Insult

So, I came across this quote the other day that someone was using in a presentation about the importance of conducting a Business Impact Analysis (BIA):

“A business continuity plan that is not predicated on or guided by the results of a business impact analysis (BIA) is, at best, guesswork, is incomplete, and may not function as it should during an actual recovery.”

Really?

I understand what they mean and I appreciate this message given to business continuity planners, but, I would hesitate saying this in a board room.  It may not be wise suggesting to the CEO and other senior executives that they do not know their business well enough to tell you what is important to them and what business processes are necessary to keep their organization solvent.

...

http://safeharborconsulting.biz/blog2/2014/06/24/the-bia-insult/

Each year hundreds of emergency management researchers, academics and practitioners gather to discuss the state of research across fields and hazards. The Natural Hazards Research and Applications Workshop is held just south of Boulder, Colo., in Broomfield, making the devastating flooding last September a natural fit as a focus throughout the conference. Representatives from Boulder and Lyons spoke about the current state of the response as well as how they had prepared their communities in advance of the flood, and researchers addressed what they observed during the emergency, including the use of emergency alerts. The following are six takeaways about the flood response that were shared during the conference.

ALERTS NEED TO BE SPECIFIC — What’s the best way to alert residents about an emergency? While the ideal order to list information has been debated, one thing has become clear from studies of emergency alerts: be specific. “Explain to people what you mean when you say ‘evacuate,’ otherwise they will make it up themselves,” said Dennis Mileti, director emeritus of the Natural Hazards Center, which hosts the workshop. Social scientists have said that warnings must tell people what to do, and Mileti said this was alive and well during the flooding in Boulder last September. For example, he cited an alert from the Boulder Office of Emergency Management that went out on Sept. 12, 2013, that said, “Shelter in place but move to upper floors, if possible. If this is not possible, these individuals should seek higher ground, at least 12 feet above creek level, without crossing the creek.” Mileti said he’s read all of the warnings that were issued during the flood and that Boulder did a “wonderful job” issuing warnings during the event.

...

http://www.emergencymgmt.com/disaster/6-Takeaways-Colorados-Devastating-Flooding.html

Wednesday, 25 June 2014 16:06

Why You Should Still Worry About Heartbleed

CSO — Patching of Internet-connected systems that contain the Heartbleed bug has slowed to a snail's pace, and security experts are advising companies to take extra precautions to avoid a security breach.

Errata Security scanned the Internet late Friday and found roughly 309,000 sites with the bug, which is in the secure sockets layer (SSL) library of the OpenSSL Project. That number was only about 9,000 less than what Errata found a month ago.

When Hearbleed was discovered in April, Errata found more than 600,000 vulnerable systems on port 443, which is used by default for SSL-secured communications between clients and servers.

...

http://www.cio.com/article/754701/Why_You_Should_Still_Worry_About_Heartbleed

Wednesday, 25 June 2014 15:50

Why One CIO Is Saying 'No' to BYOD

CIO — Every six months, an employee at electrical contractor Rosendin Electric will walk into CIO Sam Lamonica's office in San Jose with a question: "How come I can't use my own phone for work?"

Rosendin Electric has thousands of employees, hundreds of smartphones, more than 400 iPads and a few Microsoft Surface tablets -- none are Bring Your Own Devices.

"We would probably never have a BYOD environment here," Lamonica says.

Lamonica isn't alone, either. There's a growing BYOD backlash among CIOs that threatens to derail the once-high-flying computing trend. For instance, CompTIA's spring survey of 400 IT and business executives found that 51 percent of respondents at large companies are not doing BYOD at all.

...

http://www.cio.com/article/754698/Why_One_CIO_Is_Saying_No_to_BYOD