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Summer Journal

Volume 27, Issue 3

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Jon Seals

As a job title, chief data officer (CDO) generates as much confusion as it does excitement. More organizations are appointing CDOs, particularly in government organizations such as the FCC, the Army and the Federal Reserve.

But questions remain about this new role, as IT Business Edge’s Governance and Risk blogger Kachina Shaw pointed out in an earlier post. Among the questions she and others ask:

  • Do we really need another C-level executive?
  • Would this task be better handled by the CIO?
  • Could the CDO usurp the CIO?
  • What will CDOs accomplish?
  • Who’s qualified to be a CDO?
  • What the heck does a CDO do, anyway?



Data is the lifeblood of the business. Vast amounts of enterprise information is backed up, filtered, stored, retrieved and mined. For small to midsized businesses, dealing with data can seem daunting, though—especially when it comes to backup and recovery.

According to a Spiceworks survey, the top three issues for SMBs that prevent them from achieving success with backup and disaster recovery are:

  • Tight budgets
  • Lack of IT expertise
  • Constantly changing technology and solutions

Another study by Sage found that only 38 percent of those SMBs surveyed had a formal disaster recovery plan in place for accessing data after such an event. This same survey found that 72 percent of SMB respondents say that they back up their data on-site only, which poses a major challenge should a crisis occur such as a fire, flood, tornado or theft.



Free Universal Smart Phone Feature for New Customers

Herndon, VA| COOP Systems, the

developer of the most advanced Business Continuity Management System (BCMS) software in the world, is making a special smart phone offer to new customers. Any new customer signing a contract by December 31st will receive free smart phone service for a year, a value of $10,000.

"We have been identified by analysts as having a leading smart phone application for our BCMS software," said Chris Alvord, CEO of COOP Systems. "It immediately senses the type of phone accessing the system and optimizes the display of real time information from our database, avoiding a more limited browser view."

The smart phone operating systems supported by the software are as follows. Please click to the Advanced Smart Device data sheet at the download section of our web site for more details.

  • iPhone iOS
  • Android
  • Windows
  • Blackberry OS

No software is needed on the smart phone to use the feature. A tile on the screen can be easily created for a quick connection. Access to the database is carefully restricted based on the powerful security rules built into the overall system.

ABOUT COOP SYSTEMS - - Scalable, Flexible, Reliable, Proven

COOP Systems, headquartered in Herndon, VA, is a leading provider of myCOOP, the BCM solution used by a growing list of clients globally. With a proven reputation for reliability and ability to support clients' existing BCM practices, COOP Systems' clients believe myCOOP is simply the best BCM software in the world.

A cost-effective way to ensure the safety and reliability of power systems engineering projects

IRVINE, Calif. — ETAP®, the leading provider of software solutions for the design, optimization, and on-line operation of mission-critical electrical power infrastructure, today announced the availability of its first subscription-based electrical engineering package, ETAP Power-AF™. The package is dedicated for the assessment of arc flash hazards and arc flash incident analysis.

ETAP Power-AF delivers the same powerful analysis capabilities of ETAP’s industry-leading arc flash package, but makes it available at a low yearly subscription rate 75 percent less than its conventionally-licensed software.   By simulating and evaluating various arc flash mitigation methods, ETAP Power-AF identifies and analyzes high risk arc flash areas in an electrical power system.  It solves multiple scenarios to determine worst-case arc flash energy levels, and also produces professional reports and high quality arc flash safety labels at a press of a button.

 "ETAP is committed to working with engineering professionals in all sizes of organizations to ensure that they have access to the tools to increase and maintain the highest levels of productivity," said Shervin Shokooh, Chief Operating Officer of ETAP.  "We anticipate offering additional subscription-based packages to the market in the near future."

The ETAP Power-AF annual subscription includes:  

  • Arc Flash - IEEE 1584 & NFPA 70E
  • Short-Circuit ANSI & IEC
  • Device Duty for 3-phase, 1-phase, Panel Systems
  • Star – Protective Device Coordination
  • Sequence-of-Operation
  • Load Flow, Voltage Drop, Equipment Evaluation
  • Panel & 1-phase Systems
  • Base Package
  • Cable Ampacity & Sizing
  • Cable Manager
  • Cable Constants
  • Transmission Line Constants
  • Verified & Validated Libraries
  • Report Manager & Result Analyzers
  • Scenario Wizard
  • Export to AutoCAD®
  • Stand Alone License
  • 50 or 300 Bus Option Available

Prospective users interested in learning more can visit www.ETAP.com/PowerAF for details.  

About ETAP
Founded in 1986 and headquartered in Irvine, Calif., ETAP is the global market and technology leader in electrical power system modeling, design, analysis, optimization, and predictive real-time solutions.  The Company’s software technologies ensure that power systems are designed for optimal reliability, safety, and energy efficiency; when deployed in real-time mode, they enable organizations to manage energy as a strategic asset, maximize system utilization, lower costs, and achieve higher levels of financial stability.  To date, more than 50,000 licenses of the Company’s ETAP and ETAP Real-Time products have been used in demanding generation, transmission, distribution, and industrial power system projects around the world.  Visit etap.com for more information.

Follow ETAP on Facebook, Twitter, YouTube, LinkedIn, and on its blog.

Featured case studies highlight capabilities and benefits of properly integrated relays


Columbus, Ohio – Emerson Network Power, a business of Emerson (NYSE: EMR) and the global leader in maximizing availability, capacity and efficiency of critical infrastructure, today announced the availability of a white paper entitled “Configuring Microprocessor-Based Relay Systems for Maximum Value.

The white paper highlights how neglecting custom relay programming when replacing aging electromechanical relays with microprocessor-based relays undermines the upgrade investments and jeopardizes system protection. This relay retrofit made by many utilities and industrial facilities brings a multitude of benefits which are also outlined in the whitepaper. The benefits of these new generation relays include improved system reliability, enhanced control, event recording and reporting capabilities, decreased maintenance, simplified regulatory compliance, enhanced communication, arc flash mitigation, and better overall protection.


“Unfortunately, many owners fail to maximize their system protection simply because they lack the time or skill to appropriately configure relay settings and logic to best meet their facility’s requirements,” said Tom Nation, vice president and general manager, Emerson Network Power’s Electrical Reliability Services business. “This white paper details the four programmable relay settings every facility should implement with real-world examples for each, and explains how working with qualified integration engineers when designing a microprocessor-based relay protection system allows owners to fully leverage the inherent benefits of the relay and see the greatest return on their upgrade investment.”

More specifically, experienced integration engineers ensure that owners take advantage of the multi-function capabilities in each relay to proactively eliminate redundant components and minimize the potential for multiple points of failure. They also help owners capitalize on each relay’s self-testing features to improve reliability of all system components, simplify NERC compliance, and reduce maintenance time and costs. Finally, they can program communication processor functions to integrate information from a wide variety of microprocessor-based devices and make the data accessible via a web-based Human Machine Interface (HMI) display for both visualization and unparalleled control of system data.

For more information on Emerson’s Electrical Reliability Services, visit www.EmersonNetworkPower.com.

About Emerson Network Power

Emerson Network Power, a business of Emerson (NYSE: EMR), delivers software, hardware and services that maximize availability, capacity and efficiency for data centers, healthcare and industrial facilities. A trusted industry leader in smart infrastructure technologies, Emerson Network Power provides innovative data center infrastructure management solutions that bridge the gap between IT and facility management and deliver efficiency and uncompromised availability regardless of capacity demands.  Our solutions are supported globally by local Emerson Network Power service technicians. Learn more about Emerson Network Power products and services at www.EmersonNetworkPower.com.


About Emerson
Emerson (NYSE: EMR), based in St. Louis, Missouri (USA), is a global leader in bringing technology and engineering together to provide innovative solutions for customers in industrial, commercial, and consumer markets around the world. The company is comprised of five business segments: Process Management, Industrial Automation, Network Power, Climate Technologies, and Commercial & Residential Solutions.Sales in fiscal 2012 were $24.4 billion.For more information, visit www.Emerson.com.

Investment to support continued rapid growth

Columbia, s.c.Unitrends, the leading provider ofall-in-one backup, archiving, instant recovery and disaster recovery solutions, today announced that it has received a major growth equity investment from Insight Venture Partners, a leading global private equity and venture capital firm. Financial terms of the transaction were not disclosed.


Click to Tweet: Insight Venture Partners invests in @Unitrends! Check out details here: http://bit.ly/HfClGC  #dataprotection


“Unitrends is in a stronger-than-ever position to transform the way data protection is delivered,” said Mike Coney, president and CEO of Unitrends. “The principles that the Unitrends brand is built on – our business-friendly model, product development and go-to market strategies, and laser-like focus on customer support – will remain unchanged. This foundation, combined with our partnership with Insight Venture Partners and its expertise in the software and technology industries, will enable us to accelerate our growth through the expansion of our existing offerings.”


“Unitrends’ proven track record of success has made it one of the fastest growing data protection vendors in the industry, known for its powerful, cost-effective and easy-to-use solutions,” said Mike Triplett, managing director at Insight Venture Partners. “We are excited to partner with the Unitrends team and support their growth in existing and adjacent markets.”


With the investment, Unitrends will continue building on its high-velocity momentum. 2012 closed as the most profitable year in the company’s history, and Q3 2013 marked the company’s 19th consecutive quarter of record growth. In 2013, to keep pace with its explosive financial success, Unitrends launched a major expansion into Europe, added to its customer support ranks at its Columbia, S.C., headquarters, and hired 125 new employees across all functional areas. Several prestigious awards programs have also recognized the company’s tremendous growth, including the Inc. 500|5000, the Inc. Hire Power Awards and the American Business Awards/The Stevie® Awards, among others.


Unitrends’ current executive team will continue to lead the company with a sustained commitment to the principles that have made it so successful over the past several years. Unitrends will continue to invest in its technologies and services that deliver heterogeneous data protection at the lowest total cost of ownership (TCO) in the industry, as well as invest in new product development and innovation. Unitrends’ regionally-based customer support team, known for maintaining a customer satisfaction rating exceeding 98 percent, will also continue to be a key market differentiator for the company.


“We chose Insight Venture Partners specifically because of its incredible track record, its understanding of the business model and its portfolio of companies in our space. Our collective expertise will enable us to scale our business and continue to aggressively address the needs of midmarket IT organizations,” Coney said.


RBC Capital Markets served as financial advisor to Unitrends for this transaction.


About Insight Venture Partners

Insight Venture Partners is a leading global private equity and venture capital firm investing in software, eCommerce, Internet, and data-services companies. Founded in 1995, Insight has raised more than $7.6 billion and made more than 190 investments worldwide. Insight's mission is to find, fund, and work successfully with visionary executives who are driving change in their industries. Insight provides them with practical, hands-on growth expertise to foster long-term success. For more information on Insight, visit http://www.insightpartners.com/.


About Unitrends

The trusted provider of all-in-one backup solutions, Unitrends enables its customers to focus on their business instead of backup. The company's family of scalable, all-in-one appliances and software solutions for backup, archiving, instant recovery and disaster recovery protects corporate data, over 100 different versions of servers, operating systems (including Windows, Hyper-V, VMware, Mac OS, Linux, AIX, Solaris and many others), SAN, NAS, hypervisors (including Hyper-V and VMware) and applications (including Exchange, SQL, Oracle and many others).  Unitrends is the preferred choice of IT professionals because the company sets the standard in virtual, physical and cloud server data protection with instant recovery that enables complete system recovery in less than five minutes while Unitrends' pricing offers the lowest TCO in the industry. Unitrends' regionally-based support team boasts a 98% customer satisfaction rate. Visit www.unitrends.com.    

New partnership to provide powerful, unified notification and business continuity management solution

SAN RAMON, Calif – xMatters, Inc., a global leader in enabling business processes with communications, and Strategic BCPÒ, the market leader in business continuity planning and management solutions, today announced a partnership to improve crisis management for joint customers. The turnkey notification system will integrate xMatters’ On-Demand Relevance Engine technology with Strategic BCP’s ResilienceONE® business continuity planning software.

“We take pride in offering efficient and flexible solutions that leverage our communications platform,” said Troy McAlpin, CEO, xMatters. “This partnership with Strategic BCP is a prime example of how our notification technology can be easily implemented to greatly improve and simplify critical business communications.”

“The xMatters’ platform is very agile and configurable, with great advancements in mobility,” noted Frank Perlmutter (CBCP, MBCI), president and co-founder of Strategic BCP. “Because its platform can serve as the cornerstone for all of the organizations’ communications requirements, we were pleased to partner with xMatters to offer the ideal BCM solution to our joint clients.”

This new partnership between Strategic BCP and xMatters is a reflection of both companies’ dedication to providing an effective, end-to-end solution for clients. With this alliance, joint clients will benefit from xMatters’ tailored notification system, ease of use and device-specific content.

About xMatters, inc.

xMatters enables any business process or application to trigger two-way communications (text, voice, email, SMS, etc.) throughout the extended enterprise. The company’s cloud-based solution allows for enterprise-grade scaling and delivery during time-sensitive events. More than 1,000 leading global firms use xMatters to ensure business operations run smoothly and effectively during incidents such as IT failures, product recalls, natural disasters, dynamic staffing, service outages, medical emergencies and supply-chain disruption. Founded in 2000 as AlarmPoint Systems, xMatters is headquartered in San Ramon, CA with European operations based in London. More information is available at www.xMatters.com or 1-877-xMATTRS or +44 (0) 1483 722 001 UK. Follow us on Twitter and Facebook.


About ResilienceONE®

ResilienceONE® BCM software by Strategic BCP® provides a comprehensive, convenient way to achieve Business Continuity, Disaster Recovery, Business Impact Analysis, Risk Assessment, and Crisis Management within one cloud-based solution—including FREE Data Migration from your existing business continuity software or templates. Unlike hard-copy plans or software with limited linkages, ResilienceONE's fully integrated relational database links all related business processes, associated assets, personnel, facilities, and vendors for comprehensive business recovery planning. For more information, visit www.strategicbcp.com.

James Stevenson
Rolls-Royce plc

The experts keep telling us that supply chain risks are important and it is old news that:

  • An interruption could damage the business
  • Customers should work with their suppliers to reduce the risk of interruption
  • Sometimes the problem is with supplier’s supplier, or their suppliers
  • Unfortunately, supply chain risks seem to be increasing in scale and complexity

Occasionally, this kind of alarm call reaches the Board or Executive Management responsible for understanding the significant risks facing their business. They realise that the threat is real and ask around to see who is managing this area of risk.



Computerworld — More than simply bits and bytes, big data is now a multibillion-dollar business opportunity. Savvy organizations, from retailers to manufacturers, are fast discovering the power of turning consumers' ZIP codes and buying histories into bottom-line-enhancing insights.

In fact, the McKinsey Global Institute, the research arm of McKinsey & Co., estimates that big data can increase profits in the retail sector by a staggering 60%. And a recent Boston Consulting Group study reveals that personal data can help companies achieve greater business efficiencies and customize new products.

But while harnessing the power of data analytics is clearly a competitive advantage, overzealous data mining can easily backfire. As companies become experts at slicing and dicing data to reveal details as personal as mortgage defaults and heart attack risks, the threat of egregious privacy violations grows.



The FINANCIAL -- With information security functions not fully meeting the needs in 83% of organizations, 93% of companies globally are maintaining or increasing their investment in cyber-security to combat the ever increasing threat from cyber-attacks, according to a new survey released by EY.

Under cyber-attack, EY's 16th annual Global Information Security Survey 2013 tracks the level of awareness and action by companies in response to cyber threats and canvases the opinion of over 1,900 senior executives globally. This year’s results show that as companies continue to invest heavily to protect themselves against cyber-attacks, the number of security breaches is on the rise and it is no longer of question of if, but when, a company will be the target of an attack.

Thirty-one percent of respondents report the number of security incidents within their organization has increased by at least 5% over the last 12 months. Many have realized the extent and depth of the threat posed to them; resulting in information security now being ‘owned’ at the highest level within 70% of the organizations surveyed.