The Continuity Logic customized demo provides an opportunity for qualifying organizations to evaluate Frontline Live 5™, with their plans, desired controls, policies, and procedures. This first-of-its-kind system for both business continuity and many other areas of Governance, Operational Risk and Compliance (GRC) is powerful, but often best viewed with some of your familiar plans, data and templates.


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Volume 28, Issue 4

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Jon Seals

C&C implements horizontal storage platform to expand offerings to customers throughout the country

MELVILLE, N.Y. — FalconStor Software Inc. (NASDAQ: FALC), a 15-year innovator of software-defined storage solutions, today announced that C&C Computação e Comunicação, a provider of business-critical services to small- and medium-sized businesses in Brazil, has implemented FreeStor™, a single, converged, hardware-agnostic data services software platform, that works across legacy, modern and virtual environments, to expand its disaster recovery services among its geographically dispersed datacenters.

Having started 23 years ago as an IBM® Business Partner, C&C now manages more than 200TBs of data from about 60 customers.  Headquartered in São Paulo, with additional datacenters in Barueri, Campinas and Fortaleza, C&C offers critical support of SAP®, ERP, Oracle® and Microsoft SQL® databases to users in the manufacturing, financial services, agriculture, transportation and mercantile industries.

As the company began to expand its datacenter business, utilizing mirroring and replication of storage between datacenters for availability and disaster recovery purposes, C&C started looking at vendors beyond IBM as a possibility for adoption due to the lower price point and different capabilities in mixed Intel® and Power (AIX®) environments.

“Because we are an IBM Business Partner, our equipment is IBM,” said Athanasios Vacopoulos, Operations Manager of C&C.  “But we know there are new players in the market offering better pricing, improved performance, or different characteristics, such as flash or SSD.  I’m interested in mixing these environments based on our needs.  I know that FreeStor can combine different boxes with different capabilities.  FreeStor is the right way to go.”

FreeStor's horizontal architecture unlocks a new world of storage opportunities, allowing IT managers, MSPs and CSPs to maximize efficiencies and lower costs  while taking advantage of cloud, hybrid cloud, flash storage and Software-Defined Storage.  A groundbreaking Intelligent Abstraction™ approach delivers seamless access and unified data services across entire storage infrastructures without having to invest in new technology, or rip and replace existing platforms. Always-on availability and continuity keep business running while enabling them to move, synchronize and protect data seamlessly across virtual and physical storage platforms. 

“It isn’t always easy to break free from a vendor that you’ve worked with for more than 20 years and implement a new approach to data services like FreeStor,” said Gary Quinn, FalconStor President, and CEO.  “But, perhaps the best part of C&C’s decision to utilize FreeStor, is that they don’t have to completely abandon their legacy infrastructure.  We’ve designed FreeStor to allow the migration of data efficiently across heterogeneous platforms with minimal effort and maximum peace of mind.  We’re pleased that C&C has chosen FreeStor to modernize their existing infrastructure while at the same time improving their disaster recovery services to their customers.”

About C&C
C&C dates back to 1992, as a service provider in infrastructure for IT focused on providing hardware and software solutions through an IBM business partnership. Our goal was to provide innovative solutions for our customers with maximum availability and performance, in a secure environment and through our partnerships with the major players in the Brazilian Information Technology market, like IBM®, Microsoft®, VMware® and Oracle®; we were able to provide customized solutions for our customers.
In the last years, our focus changed to providing Infrastructure as a Service for our customers. Keeping in mind that availability and business continuity were vital, we started working with internationally known Datacenter players in disperse locations throughout Brazil.  Our customers enjoyed robust and secure first of class Datacenters, and were able to spend their time and money focusing on developing their core business.
Our partnership with FalconStor® and the incorporation of FreeStor™ comes hand in hand in our quest for innovative, viable and modern solutions that makes our offerings secure, robust and flexible.
For more information www.cc.com.br, 55-11-5591-3570

About FalconStor
FalconStor® Software, Inc. (NASDAQ: FALC) is a leading software-defined storage company offering a converged data services software platform that is hardware agnostic.  Our open, integrated flagship solution FreeStor™ reduces vendor lock-in and gives enterprises the freedom to choose the applications and hardware components that make the best sense for their business.  We empower organizations to modernize their data center with the right performance, in the right location, all while protecting existing investments.  FalconStor’s mission is to maximize data availability and system uptime to ensure nonstop business productivity while simplifying data management to reduce operational costs.  Our award-winning solutions are available and supported worldwide by OEMs as well as leading service providers, system integrators, resellers and FalconStor.  The company is headquartered in Melville, N.Y. with offices throughout Europe and the Asia Pacific region. For more information, visit www.falconstor.com or call 1-866-NOW-FALC (866-669-3252).

FalconStor, FalconStor Software, FreeStor, and Intelligent Abstraction are trademarks or registered trademarks of FalconStor Software, Inc., in the U.S. and other countries. All other company and product names contained herein may be trademarks of their respective holders.
Partnership Reduces the Complexities of Hybrid Cloud Integration


DALLAS – Masergy Communications Inc., a global leader in managed networking and cloud services, today announced the addition of the Microsoft Azure cloud platform to its Cloud Marketplace of service providers. Masergy has directly connected its global Software Defined Network (SDN) Platform to Azure’s data centers.

Enterprise customers now have reliable access to their Azure-hosted applications over Masergy’s high-performance network. Through the use of the Masergy network, customers can take advantage of quality of service (QoS) features to ensure optimum application performance and reliability.

Masergy’s direct connectivity to the Azure cloud platform brings a number of advanced managed service features to customers, including:

“Finding the right cloud provider to host applications and web services is only part of the equation,” said Tim Naramore, CTO, Masergy. “Organizations must also choose the best service provider to connect their corporate networks and data centers to the Azure cloud platform. Masergy simplifies this process by offering a fully-tested and predictable connection that ensures the application performance levels that businesses require.”

About Masergy

Masergy owns and operates the largest independent global cloud networking platform for enterprises. Our managed solutions help businesses compete in the global marketplace with real-time analytics, unified communications as a service, security as a service and software defined network control. Masergy's patented technology, customizable solutions and unmatched customer experience are why a growing number of global enterprises rely on Masergy to deliver performance beyond expectations. For more information about Masergy visit www.masergy.com or follow us on Twitter@Masergy, BlogLinkedIn and Facebook.

The Jenkins Community, in collaboration with CloudBees, delivers features that enable DevOps teams to leverage the next wave of application architectures utilizing Docker and Kubernetes


PORTLAND, ORE. – CloudBees, the Enterprise Jenkins Company and continuous delivery leader, in collaboration with the Jenkins open source community announced today the delivery of three Kubernetes plugins to assist in the continuous delivery of containerized applications with Jenkins.


Kubernetes, launched by Google, is used for managing containerized applications - such as those handled with Docker - in a clustered environment. It provides a better way for teams to work with related but distributed components across varied infrastructures. Kubernetes provides the orchestration and support services required in environments such as these. With the Kubernetes plugins, DevOps teams can leverage Jenkins and Docker at scale, while collaborating more readily across different environments.


Building on the recent availability of Jenkins plugins to support Docker container technology, the new Kubernetes plugins now allow DevOps teams operating in massively distributed environments to deliver better software faster with Jenkins and continuous delivery practices. The ability to handle containerized applications so easily also accelerates the adoption of Docker for the next generation of microservices-based applications.


"The strong integration that the Jenkins community previously delivered for Docker is not only useful for users but also provides a powerful foundation for other container technologies; that is how we delivered Kubernetes support quickly. The easy extensibility that Jenkins offers puts Jenkins ahead of the curve when it comes to support for the overall container ecosystem," said Kohsuke Kawaguchi, Jenkins founder and CTO at CloudBees.


Open source Jenkins is the industry standard for continuous integration and delivery, and is used in over 100,000 active installations. Jenkins has become the standard for automating software delivery processes and orchestrating pipelines across an organization and facilitating collaboration between teams. At the same time, Docker's lightweight container technology is disrupting the market by making it easier for DevOps teams to package and run applications. Used together, Jenkins, Docker and Kubernetes give DevOps teams a powerful set of tools that streamline the end-to-end delivery process by helping them speak the same language, share the same pipeline processes and work towards the same goals.


The specific plugins announced by the Jenkins CI community include the following:

  • Kubernetes Plugin - Easily run Jenkins slaves elastically within a Kubernetes cluster of Docker containers
  • Docker Build and Publish Plugin - Easily prepare Docker images and push them to a Docker registry. With help from the Google Container Registry Auth plugin, it can be used to push to the Google Container Registry in a Kubernetes cluster
  • Docker Custom Build Environment - Allow developers to easily define custom build environments with Docker containers running within a Kubernetes cluster. The plugin can now pull in Docker containers from the Google Container Registry

Additional Resources

About Jenkins CI and the Jenkins Community
Jenkins CI (http://jenkins-ci.org/) is an open source project developed for and by the Jenkins CI community. Jenkins CI is the leading open source platform for continuous delivery. Built with Java, it provides more than 1,000 plugins to support the building, testing and delivery of virtually any project.

The Jenkins community helps advocate the use of Jenkins CI to the larger development community, serving as a central source for tutorials, forums and other helpful resources for Jenkins CI users of all skill levels. By recognizing the numerous contributors to the Jenkins CI project, the Jenkins community creates and fosters a community-powered infrastructure for maintaining and further developing Jenkins CI.


About CloudBees?
CloudBees (http://www.cloudbees.com/), the Enterprise Jenkins Company, is the continuous delivery (CD) leader. CloudBees provides solutions that enable DevOps teams to respond rapidly to the software delivery needs of the business. Building on the strength of Jenkins CI, the world's most popular open source continuous delivery hub and ecosystem, the CloudBees Jenkins Platform provides a wide range of CD solutions that meet the unique security, scalability and manageability needs of enterprises. The CloudBees Jenkins Platform supports many of the world's largest and most business-critical deployments.

Backed by Matrix Partners, Lightspeed Venture Partners and Verizon Ventures, CloudBees was founded in 2010 by former JBoss CTO Sacha Labourey and an elite team of continuous integration, continuous delivery and DevOps professionals. Follow CloudBees on Twitter, Facebook, LinkedIn and Google+.

All product and company names herein are trademarks of their registered owners.

Company’s Intelligent Flash Arrays correct issues suffered from spat of hardware, OS issues

NEWARK, Calif. – Tegile Systems, the leading provider of flash-driven storage arrays for databases, virtualized server and virtual desktop environments, today announced that Northwest Nazarene University has selected its Intelligent Flash Storage System to provide the reliability and performance needed to support its mission-critical ERP system.

Founded in 1913, Northwest Nazarene University is a nonprofit comprehensive Christian liberal arts university that offers more than 60 areas of study, master's degree programs in seven disciplines, accelerated degree programs, concurrent credit for high school students and a variety of continuing education credits. The University now serves more than 2,000 full-time undergraduate and graduate students, more than 6,000 continuing education students and 2,300 high school students through its concurrent credit program.  

Looking to purchase its first high-performance SAN to support its ERP system, IT administrators at NNU chose to implement a solution from Nimble Storage.  However, frequent hardware, controller and disk failures, and OS compatibility issues led to the selection of a Tegile array when budget allowed for a second SAN to support increased capacity needs.

With Tegile installed and fully operational, NNU now has the product quality and performance it needs to support its workload.  The University has increased its initial 16TB Tegile capacity with a 20TB expansion shelf and is replacing its Nimble Storage with a Tegile T3100 to better support its growing infrastructure.

“The big concern when you’re running an ERP system is the number of IOPs,” said Sal Simili, Director of Information Technology at NNU.  “It just seems like we’re not touching the Tegile array’s performance.  Our requirement is 10,000 or more IOPs available and it’s like this thing is just cruising.  We’re barely using it.  It’s like driving a Ferrari at 25 m.p.h.”

IT managers in education institutions must support a wide range of workloads—everything from virtual desktop infrastructures (VDI) to student registration databases and departmental research. With each application and end user competing for storage resources, it can be difficult to deliver consistent performance and maintain 24×7 availability without seeing storage costs spiral out of control.  Tegile Intelligent Flash Arrays™ enable the transformation of an institution’s IT infrastructure, delivering lightning-fast performance and high levels of availability at a cost that’s one-third of traditional storage arrays.

“I’m glad that we had the opportunity to help overcome the performance and reliability issues suffered by Northwest Nazarene University after the failures of their first high-performance SAN implementation,” said Rob Commins, vice president of marketing at Tegile. “Tegile’s all-flash and hybrid storage solutions are built to deliver the high IOPS and low latency that educational institutions need so they can accelerate applications and provide a more enriched, engaging experience to end users.  We look forward to being a key component of their virtualized environment for years to come.”

About Tegile Systems
Tegile Systems is pioneering a new generation of intelligent flash arrays that balance performance, capacity, features and price for virtual desktop and database applications. With Tegile’s line of all-flash and hybrid storage arrays, the company is redefining the traditional approach to storage by providing a family of arrays that accelerate business critical enterprise applications and allow customers to significantly consolidate mixed workloads in virtualized environments.
Tegile’s patented IntelliFlash™ technology accelerates performance and enables inline deduplication and compression of data so each array has a usable capacity far greater than its raw capacity. Tegile’s award-winning solutions enable customers to better address the requirements of virtualization, virtual desktop integration and database integration than any other offerings. Featuring both NAS and SAN connectivity, Tegile arrays are easy-to-use, fully redundant and highly scalable. They come complete with built-in snapshot, remote-replication, near-instant recovery, onsite or offsite failover, and VM-aware features. Additional information is available at www.tegile.com. Follow Tegile on Twitter @tegile.

Enhancements offer clients cross-study oversight through mobile-enabled reporting and analysis


LONDON, UK - PAREXEL International Corporation (NASDAQ: PRXL), a leading global biopharmaceutical services provider, today launched the next generation of its Perceptive MyTrials® platform with advanced analytics capabilities.  With the Perceptive MyTrials Analytics solution, clinical trial sponsors can now use a mobile-enabled, single entry-point to access predictive data analytics for multiple studies simultaneously.  The solution offers real-time and aggregated analytics allowing sponsors and PAREXEL® clinical research professionals to detect key signals and trends.  The Perceptive MyTrials Analytics solution also offers cross-sponsor viewing options for clients who need to evaluate data from multiple sponsors.


"As clinical studies become more complex, there is a growing need for real-time and standardised data and analytics from multiple studies," said Xavier Flinois, President, PAREXEL Informatics. "Using the enhanced tools available with the Perceptive MyTrials Analytics solution, our clients can visualise trends across studies, garner reliable intelligence, and confidently make data-driven business decisions. This information will ultimately help reduce risk, increase clinical trial efficiency, and speed time to market for our clients and for patients."


Developed by PAREXEL Informatics, the Perceptive MyTrials® platform provides an integrated suite of applications for managing clinical trials.  Perceptive MyTrials Analytics offers enhanced analytics capabilities and cross-study business intelligence from within the Perceptive MyTrials platform.


Flinois added, "At PAREXEL, our mission is to bring science to the real world by simplifying a client's journey at every step.  Perceptive MyTrials Analytics is another example of the integrated solutions we are developing that incorporate optimised study management processes that leverage mobile and analytics as part of our broader ‘SMAC' [social media, mobile, analytics, and cloud] technology approach."


Perceptive MyTrials® Analytics is available directly as part of PAREXEL clinical research services or via the Perceptive® Partner Program.


About PAREXEL International
PAREXEL International Corporation is a leading global biopharmaceutical services organisation, providing a broad range of expertise-based contract research, consulting, medical communications, and technology solutions and services to the worldwide pharmaceutical, biotechnology and medical device industries. Committed to providing solutions that expedite time-to-market and peak-market penetration, PAREXEL has developed significant expertise across the development and commercialisation continuum, from drug development and regulatory consulting to clinical pharmacology, clinical trials management, medical education and reimbursement. PAREXEL Informatics, Inc. provides advanced technology solutions, including medical imaging, to facilitate the clinical development process. Headquartered near Boston, Massachusetts, PAREXEL operates in 80 locations in 51 countries around the world, and had approximately 17,440 employees in the third quarter.  For more information about PAREXEL International visit www.parexel.com.

PAREXEL, PAREXEL Informatics, Perceptive, Perceptive MyTrials, and ClinPhone are trademarks or registered trademarks of PAREXEL International Corporation or its affiliates.  All other trademarks are the property of their respective owners.


Collaboration Leader and Systems Integration Specialist Apply Best Practices to Companies with Complex Development Environments  


WOKINGHAM, UK Perforce Software and Bedrock Technology Partners today announced a partnership to address growing requirements for collaboration and management of large files. Bedrock will now offer Perforce Helix, the most secure and scalable software configuration management (SCM) and content collaboration system, as part of its suite of strategic IT infrastructure services.


Perforce and Bedrock share a rich history in the electronic design automation (EDA) industry, where the large number of files involved in each chip design-coupled with the growing sizes of design files and geographically distributed teams-has created the need for secure, seamless management of large volumes of binary content. As product development becomes increasingly complex across various industries, from healthcare to financial services, companies look to experts such as Perforce and Bedrock to help with large file management and collaboration challenges.


"Perforce is the only company we trust to securely handle any kind of large file without sacrificing performance," said Tom Holt, senior vice president of Sales at Bedrock. "Our key storage partners already work with Perforce so it made sense to add Perforce Helix to our solutions portfolio."


"Companies dealing with the multitudes of files involved with modern product development need a single source of truth for all of these components," said Dave Robertson, vice president of Channels at Perforce. "Perforce serves as that single source of truth for some of the most innovative companies in the world, and we're excited to partner with Bedrock to share that expertise with a new array of customers."


About Perforce Software
Perforce Software helps companies build complex products more collaboratively and securely. Its highly scalable source code management (SCM) and collaboration platform, Perforce Helix, enables global teams to collaborate on any type or size of file. It supports both centralised and distributed (DVCS) workflows while safeguarding intellectual property with advanced behavioural analytics. Perforce is trusted by the world's most innovative brands including adidas, Samsung, NVIDIA, Intuit, Pixar, Salesforce, EA, Ubisoft, and VMware. The company is headquartered in Alameda, California, with offices in the United Kingdom, Canada and Australia, and sales partners around the globe. For more information, please visit www.perforce.com/

About Bedrock Technology Partners
Bedrock Technology Partners is an international company that is able to provide technology solutions to the largest global companies in the world. As one of the fastest growing companies, we provide business solutions solving business problems through our engineering expertise including data center operations, network, compute, storage, virtualisation and hybrid cloud solutions. Bedrock has offices in Northern and Southern California; Raleigh, NC; Atlanta, GA; Huntsville, AL; and Bangalore, India. For more information, visit www.bedrock-tech.com

Latest evolution of leading solution answers complex market needs for deep dive analytics and faster response to feedback


LONDON – Confirmit has delivered a range of enhancements to its Horizons platform that enable customers to add richer context to the feedback they gather, perform advanced data analytics and run more agile Market Research (MR), Voice of the Customer (VoC) and Voice of the Employee (VoE) programmes.


Existing users of Confirmit Horizons say the solution provides competitive advantage for their business, citing its flexibility, extensive multi-channel capabilities and performance as key differentiators. With its latest developments, Confirmit Horizons adds greater value for organisations, driving deeper insight and allowing them to react more quickly to feedback and market changes.


Scott Jayes, Global Head of Customer Service at RS Components, explains: "Having the capability to consistently gather insight globally from our customers is critical to our continued success. This is our starting point, prioritising and taking action to improve and innovate where customers tell us it matters most; our partnership with Confirmit is core to this. Confirmit Horizons enables us to integrate CRM and financial data with our VOC programme, thus honing our insight further and taking action based upon solid foundations and ROI clarity."


Using the new capabilities of Confirmit Horizons, customers can:

  • Analyse feedback more deeply, in greater context - Confirmit SmartHubTM delivers enhanced mapping of multiple data sources, providing greater insight and context to feedback. This is critical to organisations running long term studies such as MR tracking projects or VoC/VoE programmes where small changes need to be made to reflect market changes or new programme objectives. These enhanced mapping capabilities enable changes to be made to ongoing surveys without affecting reporting.
  • Act faster thanks to advanced analytics - data from action management is now available in SmartHub, so users can create dashboards that correlate insights from solicited responses with insights into actions initiated to address specific respondent issues. Organisations running VoC, VoE or MR programmes can now deliver a holistic view to better manage and react to key issues for the business as well as the respondent.
  • Work faster and be more agile - a range of new features in Confirmit Horizons allows organisations to conduct MR, VoE and VoC programmes more efficiently. These include the introduction of Confirmit CRM Connect for Salesforce, which provides a simplified way of integrating Salesforce with Horizons, and the addition of weighting to Instant Analytics, Confirmit's out-of-the-box survey analysis tool, and the introduction of new workflow rules in Action Management to control when and how cases can be closed.

Terry Lawlor, EVP of product management at Confirmit, said: "Our evolutionary approach to development means we are continually enhancing our Confirmit Horizons solution, ensuring we can react to - and anticipate - changing market needs very quickly. Our latest capabilities are based on ongoing dialogue with our customers, all of whom have an increasing need to dive deeper into the feedback they gather, understand its wider context and take action where needed as swiftly as possible."


Other core enhancements to the current solution designed to drive agility and in-depth analysis enable customers to:

  • Improve call centre quality control and productivity with many new CATI features, including distribution of audio and video call recordings for quality assessment, tighter quota controls, and improved productivity reporting
  • Share insight instantly through scheduled PDF reports from Active Dashboards
  • Easily email cases directly from Action Management, allowing users to manage and respond to individual cases immediately
  • Link CustomerSat surveys to the power of Confirmit Horizons using new Autosync capability

These developments follow the introduction of CAPI for Android and the launch of a dedicated SaaS environment in Australia earlier this year.


For full details about all of the capabilities of Confirmit Horizons, please visit www.confirmit.com/what-we-do/product/confirmit-horizons/data-feedback-collection.aspx


About Confirmit
Confirmit is the world's leading SaaS vendor for multi-channel Voice of the Customer, Voice of the Employee, and Market Research solutions. The company has offices in Oslo (headquarters), Chengdu, Cologne, Grimstad, London, Moscow, New York, San Francisco, Sydney, Vancouver, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Madrid, Milan, Salvador, and Tokyo.

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, Swisscom, and The Wellcome Trust. Visit www.confirmit.com for more information.

LONDON – Spektrix, the leading cloud-based box office management software for the arts, today announced it now has more than 200 customers in the UK and North America, helping to drive significant growth in revenue alongside increased transaction volume.


2014 saw the company's expansion to North America and the signing of high-profile customers such as New York's famed Juilliard School and the West End's Nederlander group of theatres.


Founded in 2007 by CEO Michael Nabarro and CTO Matt Scarisbrick, Spektrix is now the UK's leading cloud-based box office management software for the arts, encompassing ticketing, direct marketing, fundraising and customer relationship management (CRM).


Spektrix brings marketing and analytics capabilities to arts organisations that were previously only affordable to banks and large retailers. The software allows them to quickly generate a holistic view of each customer and power audience development.


Other recent company milestones include the following:

  • More than 8.9 million tickets were sold using Spektrix's cloud-based platform in 2014, compared to 5.5 million in 2013
  • Total volume processed in tickets, donations, merchandise and memberships nearly doubled to £144,048,640 in 2014, versus £74,416,034 in 2013
  • Spektrix's installed base now exceeds 200 arts organisations, up from 135 at the end of 2013
  • In 2014 there were 1.2 billion web hits on Spektrix servers
  • Headcount has grown from 22 at the end of 2013 to more than 50 people today
  • The company now has three offices in London, New York City and Manchester UK

"Matt and I started Spektrix out of frustration with the limitations of expensive client-server technology, which is all that was available to arts organisations at the time", said Michael Nabarro.  "Since then we've led the way in bringing the SaaS approach and multi-tenancy to the arts.

"After years of steady growth we experienced the start of a surge in 2013 which continues to the present day. It's testament to our customer-first approach to product development, pricing, service and support", he added.

About Spektrix
Spektrix is the leading provider of cloud-based ticketing, marketing and fundraising software for the performing arts. Founded in London in 2007, Spektrix now enables more than 200 organisations in the UK and North America to provide a simple and intuitive ticketing journey to end customers. Sophisticated, real-time analytics and marketing tools allow arts marketers to be truly responsive to audiences, delivering targeted offers and communications that recognise the needs of individual theatregoers.  Customers include London's Royal Court Theatre, Town Hall and Symphony Hall Birmingham, the Bristol Old Vic, the Juilliard School, Round House theatre in Washington DC, and the Luminato Festival in Toronto.  Please visit www.spektrix.com

BURLINGTON, Wash. – Starting July 1, all IICRC Water Restoration Technician courses taught by the Restoration Sciences Academy made have a Spanish language workbook available to students.

Students receive the English language Complete Guide to Cleaning and Restoration as part of their course registration and can now also receive a Spanish language student workbook at no extra charge. Combined with the Spanish language WRT exam available at the end of the course, these new materials will give many more technicians better access to professional certification.

RSA Education Manager Kevin Fisher said, “We are really looking forward to providing this new material to our bilingual Spanish- and English-speaking customers. We’ve seen so many great technicians come through our programs over the years who really know restoration but struggled with the material and exam because it wasn’t in their native language. Now we can help those folks achieve the level of certification they truly deserve.”

RSA published the English version of the 600-page Complete Guide to Cleaning and Restoration in 2014. A copy of the book is provided to every participant in RSA’s restorative drying, fire restoration and mold remediation courses. Every RSA course is represented in the book, including water damage restoration, fire and smoke restoration, odor control, microbial remediation, trauma scene cleanup, upholstery and fabric cleaning, and carpet cleaning.

For more information, visit rsa-hq.com

About Legend Brands
Legend Brands’ family of companies – Chemspec, Dri-Eaz, ProRestore Products and Sapphire Scientific – combines over 185 years of experience in providing equipment, accessories and chemicals for professional cleaning, facility maintenance, portable environmental control, and water and fire damage restoration and remediation. Legend Brands continually develops new solutions for the restoration and maintenance of healthier indoor environments.

CVS (CVS) last week notified CVSphoto.com customers that the independent vendor managing online payments for the website may have suffered a credit card breach.

And as a result, CVS tops this week's list of IT security news makers, followed by University of California, Los Angeles (UCLA) Health SystemUniversity of Pittsburgh Medical Center (UPMC) Health Plan and Symantec (SYMC).

What can managed service providers (MSPs) and their customers learn from these IT security news makers? Check out this week's list of IT security stories to watch to find out: