Lawyers at Taft, Stettinius & Hollister, LLPcan work effectively and efficiently without gaps in communications due to network outages
SAN JOSE, Calif. — Talari,the technology innovator and market share leader of Software Defined WAN (SD-WAN) solutions that help businesses perform brilliantly with the creation of a smart network that proactively manages capacity, quality and performance, announced today that Taft, Stettinius & Hollister, LLP has deployed a Talari Software Defined THINKING WAN (SD-WAN) across its eight offices to ensure that lawyers can operate at the highest levels without being impacted by network reliability and performance issues.
Taft is a premier regional law firm with more than 400 lawyers in eight offices in Arizona, Illinois, Indiana, Kentucky and Ohio. Service provider network outages were preventing Taft lawyers from working when and how they wanted.
“In our business, everything is an emergency so a reliable network is fundamental. We bought Talari to make the network more reliable, and it did exactly what it promised,” says John Carroll, Director of Technology Solutions at Taft. “Even when we have carrier outages, our network stays up and running without a hiccup.”
In addition to improving network reliability at Taft, Talari’s SD-WAN solution has increased network capacity and lowered operational costs, while ensuring that phone calls, videoconferences and business-critical applications are not impacted by service providers’ underlying network issues. Talari also has given Taft the freedom to perform network maintenance and even change network service providers during normal business hours without interrupting the workflow of its employees.
“A Talari THINKING WAN enables businesses to significantly improve the reliability and performance of their networks and simplify remote or branch office connectivity while lowering costs,” says Kevin Gavin, Chief Marketing Officer at Talari. “Businesses are increasingly looking to SD-WAN solutions for network optimization and Talari’s comprehensive solution is the proven leader in this space with deployments in more than 35 countries.”
Talari, the leading provider of Software Defined WAN (SD-WAN) solutions, is changing the way companies think about, create and manage their WAN by giving the network brainwidth. Only Talari's THINKING WAN proactively manages capacity, reliability and performance, packet by packet—to keep critical applications running, reduce costs and liberate IT to innovate new ways for the company to be brilliant. To learn more about Talari, visit www.talari.com.
Talari is a trademark of Talari Networks, Inc. Other company, product and service names mentioned herein may be trademarks or service marks of their respective owners.
Fifth Annual Benchmark Study of Net Promoter® Scores (NPS®) Includes Data on 291 Companies Across 20 Industries
WABAN, Mass. – Temkin Group released a new research report "Net Promoter Score Benchmark Study, 2015" based on a study of
Net Promoter Score (NPS) has become a popular customer experience metric. NPS measures the likelihood of consumers to recommend a company to their friends and family, using a scoring range from -100 to +100.
USAA's insurance business earned the highest NPS (70), followed by Lexus (62) and Mercedes-Benz (62). Other firms to earn an NPS of 55 or more are H-E-B, USAA's banking and credit card businesses, Apple's computer business, Chick-fil-A, Wegmans, JetBlue Airways, and Amazon.
Comcast TV service (-17) earned the lowest NPS, followed by two firms that also had scores below -10: Time Warner Cable TV service and McDonald's. Other firms to earn NPS of -5 or below are Commonwealth Edison, Pacific Gas and Electric, Charter Communications (TV service and Internet service), Comcast Internet service, RadioShack, Time Warner Cable Internet service, Cablevision Optimum, and Coventry Health Care.
"Net Promoter Scores can provide a strong indication of your relationship with customers," states Bruce Temkin, Managing Partner of Temkin Group. Temkin goes on to say "Like any customer metric, NPS is only valuable when it's used to drive improvements."
Here are some additional findings from the research:
- The top scoring industries are auto dealers, computers & tablets, supermarkets, and investment firms.
- The bottom industries are TV service providers, Internet service providers, and utilities.
- USAA's insurance, banking, and credit card businesses earned NPS levels that are 38 or more points above their industry averages. Eight other firms more than 25 points above their peers: Chick-fil-A, TriCare, credit unions, JetBlue Airways, H-E-B, Wegmans, Amazon, and Apple.
- Nine companies fell 30 or more points below their industry averages: RadioShack, McDonald's, eMachines, Travelers, Super 8, 7-Eleven, and Spirit Airlines.
- HSBC's NPS increased by 29 points between 2014 and 2015, the largest increase of any company. Nine other companies improved by more than 15 points: AirTran Airways, Baskin Robbins, Virgin America, Regions Bank, Citizens Bank, BMW, Southern California Gas, Morgan Stanley Smith Barney, and Food Lion.
- Fujitsu, Highmark, Buick, and Humana had the largest decline in NPS between 2014 and 2015.
The 20 industries included in this report are airlines, auto dealers, banks, computer makers, credit card issuers, fast food chains, grocery chains, health plans, hotel chains, insurance carriers, Internet service providers, investment firms, major appliance makers, parcel delivery services, rental car agencies, retailers, software firms, TV service providers, utilities, and wireless carriers.
The report "Net Promoter Score Benchmark Study, 2015" can be downloaded from the Customer Experience Matters blog, at ExperienceMatters.wordpress.com as well as from the Temkin Group website, www.TemkinGroup.com.
About Temkin Group: Temkin Group is widely recognized as a leading customer experience research and consulting firm. Many of the world's largest brands rely on its insights and advice to steer their transformational journeys. Temkin Group combines customer experience thought leadership with a deep understanding of the dynamics of organizations to help accelerate results. Rather than layering on cosmetic changes, Temkin Group helps companies embed practices within their culture by building four critical competencies: Purposeful Leadership, Employee Engagement, Compelling Brand Values, and Customer Connectedness. The firm's ongoing research identifies leading and emerging best practices across a wide range of activities for engaging the hearts and minds of customers, employees, and partners. For more information, contact Bruce Temkin at 617-916-2075 or send an Email.
About Bruce Temkin: Bruce Temkin is widely recognized as a customer experience thought leader and is Customer Experience Transformist and Managing Partner of Temkin Group. He is also the author of a very popular blog, Customer Experience Matters® (ExperienceMatters.wordpress.com). Prior to forming Temkin Group, he was a VP at Forrester Research for 12 years. Bruce is a highly demanded speaker and regularly quoted in the press. He is also the co-founder of the Customer Experience Professionals Association.
Net Promoter Score, Net Promoter, and NPS are registered trademarks of Bain & Company, Satmetrix Systems, and Fred Reichheld.
Customer Experience Matters is a registered trademark of Temkin Group.
Accenture and IDC Collaborate With Zyme to Enhance the Value of Channel Data Management, Improving Visibility, Increasing Sales Revenues, and Reducing Risks
REDWOOD SHORES, Calif. – Zyme, the clear leader in the rapidly growing discipline of Channel Data Management (CDM) -- is now processing more than $175 billion in channel revenues annually for its enterprise clients in more than 200 countries.
Global manufacturers using Zyme include Dell, D-Link, Extreme Networks, Fujitsu, GE intelligent Platforms, GoPro, Honeywell, HP, Lenovo, Microsoft, Plantronics, Schneider Electric, Seagate, Symantec, VMware, Xerox, Armstrong World Industries, and many others.
"As Microsoft continues to evolve and mature as a leader in the hardware manufacturing space, more diligence is being spent on channel inventory management and sell-through analysis," said Frank Martin, senior project manager, Microsoft Corporation. "These data points are key to empowering the various stakeholder groups within the company who are responsible for demand and supply planning, global incentives, and performance management."
Real world business results experienced by Zyme customers include:
- Average revenue growth of 5% across managed channels
- Reduced data error rates of 98% within 90 days of implementation
- Incentive overpayments cut by 15%
- Incentive payout time to partners accelerated by 54%
- Sales reports delivered 40% faster
- On-hand channel inventory requirements lowered by 52%
Manufacturers experience a tenfold increase in their ability to respond to changes in their channels, by leveraging the accuracy and granularity of intelligence delivered by Zyme CDM. Distant international channels especially, benefit from deeper channel visibility and data accuracy.
"Zyme gives us a lot more insight into our global business results on a day-to-day and week to-week basis," explained Graeme Reardon, Managing Director of D-Link's operations in the South Pacific region. "We can understand, analyze, and map our customers to sales results more easily, efficiently, and accurately. We are using Zyme's CDM dashboards and solutions in a multitude of ways to improve our insights into resellers, and create better incentive programs."
Analysts, Consultants, and Business Thought Leaders Commend Zyme CDM
Accenture, IDC, THINKstrategies, and Ventana Research are among the respected market research and consulting organizations working with Zyme to help enterprises analyze, specify, plan, implement, and support what are becoming the world's most sophisticated integrated CDM and channel optimization solutions.
The 2015 Ventana Research Technology Innovation Awards honored Zyme CDM in the Service and Supply Chain category, and THINKstrategies gave Zyme its Best of SaaS Award, that recognizes leading cloud solutions that deliver measurable business benefits.
"Cloud-based SaaS applications have enabled manufacturers with unprecedented access to what happens to their products once they leave the plant for channel partners. Zyme's applications track products to better manage channel incentive programs and inventory, boost sales, and more efficiently manage relationships with distributors, resellers, integrators, and retail businesses," concluded Jeffrey M. Kaplan, managing director of THINKstrategies.
Accenture, IDC, HP, and Microsoft will be presenters, along with Zyme, in December 2015 at exclusive CDM summits in Europe and the USA, where they will discuss how manufacturers are augmenting transaction-oriented product distribution with cloud-based CDM. This strategic shift to channel optimization requires accurate and consistent data flowing across the channel, supported by insights gathered and made visible by an advanced CDM platform, such as Zyme.
Registration for these free events is located here.
"It's no surprise that CDM is growing so rapidly, since it restores and strengthens natural business relationships," wrote Dr. Andrew R. Thomas, co-author of 'The Customer Trap' (Apress, 2015). "Zyme is making it possible for manufacturers to make the relationships with customers and resellers closer than ever, while capturing sales, product, and customer data that offers benefits well beyond channel and sales organizations."
World's Largest Partner Directory and CDM Industry Dominance
Zyme's pervasive Global Channel Directory has grown to more than one million partners worldwide, dwarfing other CDM solutions providers, which are as small as one-twentieth of Zyme's size, making Zyme CDM the clear leader in channel visibility and channel optimization.
"Among global companies that have invested in a third-party CDM solution, Zyme has captured more than 70% of the market," said Steve LaPedis, VP of Marketing for Zyme. "All of these fast-moving developments make it clear that Zyme is the breakout success story in the realm of big data used for indirect sales channel business intelligence and channel data management."
Zyme is the global leader in the emerging channel data management (CDM) space, empowering the New Smart Channel™, a proven approach to creating visibility to actionable knowledge that manufacturers need to accelerate partner sales and optimize marketing program ROI. Zyme's flexible, cloud-based offerings facilitate enterprise-grade decisions by responding to real-time, granular channel intelligence. Benefits include better-targeted MDF, co-op, and rebate programs, plus improved segmentation. Zyme replaces outdated, ad-hoc systems with a state-of-the-art, cloud-based platform, data steward services, and a worldwide channel directory of more than one million partners for guaranteed database quality, support for a wider range of formats, and best practices that enhance reporting compliance. Headquartered in Redwood Shores, CA, Zyme has offices in Texas, China, India, and the UK. For more information, visit www.Zyme.com
MELVILLE, NY – FalconStor Software® Inc. (NASDAQ: FALC), a 15-year innovator of software-defined storage (SDS) solutions, today announced that Kaminario has leveraged its FreeStor® intelligent software defined platform to enhance its latest K2 All-Flash Array offering, providing enterprise-class data migration and multi storage vendor replication features that quickly and efficiently meet the stringent customer requirements of today's complex datacenter ecosystems.
Kaminario's K2 v5.5 all-flash primary storage array features home grown native array-based asynchronous replication, based on K2's native and mature snapshot capabilities, giving users instant benefits at both primary and disaster recovery (DR) sites with K2 deployments. Kaminario is the first vendor to enable customers to implement an all-flash data center at both production and DR sites.
Kaminario's home grown replication delivers a superior replication solution between K2 arrays. For customers deploying Kaminario in conjunction with other storage arrays FreeStor enables superb data migration and disaster recovery capabilities.
"In today's complex multi-vendor datacenter ecosystem, applying the most scalable and capable all-flash arrays with the most-effective and capable software-defined storage platform enables customers to better meet the evolving needs of enterprise storage," said Eyal David VP of Business Development of Kaminario. "FalconStor provides a key accelerator to enter the enterprise-class marketplace by supporting seamless migrations and multi-vendor environments adding some key features on top of our already impressive flash arrays. The ability to quickly and easily migrate workloads onto the K2 allows us to simplify customer adoption of the K2 solution."
FreeStor combines cutting-edge horizontal platform architecture with the ability to leverage new storage options. The result is greater efficiencies, reduced downtime, lower costs and improved simplicity. By offering FreeStor technology as part of its solution, Kaminario is able to deliver enterprise customers best-in-class price/performance flash without impacting their business through FalconStor's array-to-array synchronous mirroring technology. When adding new K2 flash arrays into legacy data centers with multiple storage vendors, FalconStor's migration capabilities allow seamless data mobility across platforms, even within a single application stack to deliver appropriate storage capabilities to workloads at hand.
"The best way to make Kaminario's K2 All flash array more disruptive is to leverage data services that optimize the control, migration and storage of business-critical information in multi-vendor environments," said Gary Quinn, FalconStor President, and CEO. "In such environments managing data with FreeStor means greater simplicity, tighter control, maximum efficiencies and lower costs. Offering these benefits through FreeStor's single, converged platform empowers organizations like Kaminario with the ability to quickly and easily support a broader set of environments and use cases at a lower cost and with unique levels of flexibility."
FalconStor® Software, Inc. (NASDAQ: FALC) is a leading software-defined storage company offering a converged data services software platform that is hardware agnostic. Our open, integrated flagship solution FreeStor® reduces vendor lock-in and gives enterprises the freedom to choose the applications and hardware components that make the best sense for their business. We empower organizations to modernize their data center with the right performance, in the right location, all while protecting existing investments. FalconStor's mission is to maximize data availability and system uptime to ensure nonstop business productivity while simplifying data management to reduce operational costs. Our award-winning solutions are available and supported worldwide by OEMs as well as leading service providers, system integrators, resellers and FalconStor. The company is headquartered in Melville, N.Y. with offices throughout Europe and the Asia Pacific region. For more information, visit www.falconstor.com or call 1-866-NOW-FALC (866-669-3252).
FalconStor, FalconStor Software, FreeStor, and Intelligent Abstraction are trademarks or registered trademarks of FalconStor Software, Inc., in the U.S. and other countries. All other company and product names contained herein may be trademarks of their respective holders.
GridGain Unveils In-Memory Data Fabric Enterprise Edition Powered by Apache Ignite™
FOSTER CITY, Calif. – GridGain™ Systems (www.GridGain.com), the leading innovator behind open source and commercial in-memory data fabric solutions that accelerate business operations and time to insights for the enterprise and in the cloud, announced today the newest release of its award-winning In-Memory Data Fabric Powered by Apache Ignite™. This is the first GridGain Enterprise Edition release since Apache Ignite became a top-level project in August, and is available for immediate download on the company's website. The latest release, v7.4, of GridGain In-Memory Data Fabric includes enhancements to security, management, availability and performance.
The GridGain In-Memory Data Fabric is a proven enterprise-grade software solution that delivers unprecedented speed and unlimited scale to accelerate business and time to insights. It enables high-performance transactions, real-time streaming and fast analytics in a single, comprehensive data access and processing layer. It powers both existing and new applications in a distributed, massively parallel architecture on affordable, industry-standard hardware.
The GridGain solution is based on Apache Ignite™ 1.4, the first major Ignite release since the project was graduated to top-level project by the ASF in August (http://j.mp/asfignite). The main focus of version 7.4 is enhanced security, availability and performance, and some of the new features include:
- Enhanced integration with Apache YARN™ and Apache Mesos™: Enhances management and enables users to utilize either tool for job scheduling.
- Faster JDBC driver implementation: Improves performance for applications that require standard SQL access to the GridGain In-Memory Data Fabric.
- Secure Socket Layer (SSL) support: Provides an encrypted link between server and client, allowing sensitive information to be transmitted securely for protected communication and discovery.
- Support for Log4j2™: This logging tool is a beneficial component of the development cycle and provides useful insight on errors and rich auditing.
"Given the tremendous success of Apache Ignite and its swift graduation to ASF top level project status, it's clear that the in-memory data fabric is achieving mainstream adoption due to its ability to help organizations compete more effectively," said Abe Kleinfeld, President and CEO of GridGain. "With this newest release of GridGain In-Memory Data Fabric, we're continuing to satisfy customers' growing demands, including delivering enhanced security, performance, availability and management."
This release of GridGain Enterprise Edition is available for download immediately on the GridGain website. The newest release of GridGain Community Edition is also available on the website.
GridGain is revolutionizing real-time data access and processing by offering the first enterprise-grade In-Memory Data Fabric powered by Apache Ignite™. Apache Ignite™ is a project by the Apache Software Foundation, which integrates a compute grid, data grid, service grid, as well as streaming, messaging and Hadoop acceleration into a single solution that connects traditional and emerging data stores (SQL, NoSQL, Hadoop) with cloud-scale applications, and enables massive data throughput and ultra-low latencies across any number of clustered commodity servers. The GridGain In-Memory Data Fabric is designed to conquer today's Fast Data challenges and unleash the competitive advantage of any real-time business, whether on-premises or in the cloud. Offering the most comprehensive, enterprise-grade in-memory computing solution for high-volume transactions, real-time analytics and hybrid data processing, GridGain enables Fortune 500 companies and innovative mobile, web and SaaS companies to anticipate and innovate ahead of market changes. GridGain is headquartered in Foster City, California. Download the GridGain In-Memory Data Fabric here. For more information, visit gridgain.com and follow us @GridGain.
GridGain is a trademark or registered trademark of GridGain Systems, Inc. Apache, Apache Ignite, Ignite, Apache Log4j, Log4j, Apache Mesos, Mesos, Apache Spark, Spark, Apache YARN, and YARN are trademarks of The Apache Software Foundation. All other product and company names herein may be trademarks of their registered owners.
Drastically Increases Flexibility for Hybrid Cloud Deployments
DENVER, Colo. – Faction, an enterprise-class Infrastructure-as-a-Service (IaaS) cloud provider offering hybrid, private, and public cloud solutions for service providers, introduces the Faction Advanced Solutions Team (FAST), a team of experts adept at designing cloud solutions for highly complex and customized configurations. By leveraging FAST, enterprise clients can easily address their custom needs with hands-on, Faction-certified solutions specialists, who are expert handlers of demanding cloud requirements.
Purpose-built as a highly available, high performance cloud infrastructure platform, the Faction Cloud can be structured as private cloud, public cloud, or hybrid, and is used for a variety of situations, including backup, disaster recovery, and production workloads for starters. Its cloud bundles or 'Blocs' are resource pools containing a base amount of RAM, CPU, Storage, IOPS, network, and user-managed firewall -- all with a 100% availability SLA. Customers can further fine-tune their resource Bloc(s) with additional processing, storage, IO, network, and managed services as needed. When deeper engineering expertise is required, for requests such as bare metal installations, calibrating applications for the cloud, or even hybrid cloud architecture development, FAST will execute these complex tasks to completion.
"Faction prides itself on delivering truly customized cloud platforms, unlike other cloud providers who typically only offer one-size-fits-all options," comments Luke Norris, Chief Executive Officer for Faction. "Through our Faction Advanced Solutions Team, our customers have access to some of the most talented and innovative cloud design experts in the industry. Our dedicated specialists can handle any customer requirement and are able to tackle even the most complex and ambitious cloud initiatives with professionalism and ease."
Potential Faction Advanced Solutions Use-Cases:
- Bare Metal Solutions - Faction can assist with high performance bare metal solution configurations so clients can run their own hypervisor or management platform, such as OpenStack.
- Hybrid Computing and Colocation - Faction engineers can unify multiple cloud environments, colocation providers or on-premise locations and integrate all of them into one cohesive architecture.
- Recalibration of Workloads for the Cloud - For customers that are switching cloud providers or have workloads that are currently too burdensome for cloud use, FAST can re-design the workloads from the ground up.
- InterCloud - As the interconnected global cloud of clouds, InterCloud allows users to leverage the best of every cloud provider. Faction's InterCloud solutions feature remote NetApp storage replication for AWS enterprise customers.
With cloud nodes location in eight geographies throughout the US and UK, Faction Cloud is purpose-built for enterprise scale workloads. Faction offers a fully customizable cloud platform that provides users with deep access, broad customization capabilities and patented layer 2 private pathways to the Faction cloud. For more information, please visit http://www.factioninc.com.
Faction is an enterprise-class IaaS cloud service provider offering private, public, & hybrid cloud solutions through channel partners. Faction supplies cloud the way its partners and customers want it with extreme performance, deep control, and broad customization capabilities. FACTION is 100% channel-driven, as it never competes with Channel Partners and provides the services, tools and expertise that result in value for customers. With cloud nodes across the United States and in Europe (Seattle, Santa Clara, Denver, Chicago, Atlanta, New Jersey, New York, and the United Kingdom), Faction offers both Cisco UCS and Open Compute platforms, is a Platinum-level NetApp Service Provider, and is VMware vCloud® Powered. Join the Faction. Become a Reseller Today. www.factioninc.com or (855) 532-4734. Follow us on Twitter (@FactionInc) and LinkedIn.
NYI's Responsibility as a Service (RaaS) Now Includes Enhanced Risk Management
NEW YORK, NY – NYI, a premier colocation and business-critical datacenter solutions supplier, delivering unparalleled Responsibility as a Service (RaaS) along with optimal technology infrastructure services, announces a formal partnership with ProactiveRISK, a leading security service provider and international security standards and best practices contributor. This collaboration enables NYI to be the exclusive ProactiveRISK data center partner in New York and New Jersey and creates an industry-first, a la carte security services option designed to identify even the most miniscule security risks in their networks, applications and social media platforms.
NYI's security announcement comes simultaneously with its status as a newly registered government System for Award Management (SAM) entity. ProactiveRISK also maintains classification as a Service-Disabled Veteran Owned Small Business (SDVOSB) which places the companies in position to assist government agencies with the control of various cyber security threats.
The company is able to offer expanded security support to its existing customer base and offers these services worldwide as an authorized re-seller. ProactiveRISK's existing approach, which includes a proactive managed services model, CATScan(SM) (Comprehensive Accutrate Testing and Scanning) and social media reporting, is an effective method for recognizing early security issues before they become irreparable.
"ProactiveRISK provides a unique, cost-effective platform for heightened security," states Phil Koblence, President and CEO of NYI. "We carefully selected this partner based upon the exceptional caliber of work we observed directly. Our company is equally honored to collaborate with a Service-Disabled Veteran-Owned Small Business/Veteran-Owned Small Business (SDVOSB/VOSB), which is a logical extension of our efforts to support strategies that further VO and SDVOSB global marketplace opportunities."
"We are excited to have NYI as a partner as their team has a clear passion for innovation and has dedicated their company to offering superior client value, mission support and the best of breed IT solutions to their clients," comments Tom Brennan, Founder of ProactiveRISK. "Like us, NYI's employees are explorers in constant pursuit of ways to improve performance. In addition to a stellar reputation for excellence, we also appreciate that NYI has been a long-time supporter of many nonprofit open security best practices efforts such as OWASP and FreeBSD."
NYI owns and operates data centers in New York and New Jersey. In addition to serving the Northeast, NYI also extends its data center, managed and cloud services across the coast, with facilities located in Seattle and Los Angeles. With 100% uptime, NYI facilities are SSAE-16, HIPAA and PCI compliant and offer 24x7x365 onsite support.
For more information about NYI, visit http://www.nyi.net
To learn more about ProactiveRISK, visit http://www.proactiverisk.com
At NYI, we understand you're important and so is your business. Our approach is simple, effective and unique in our marketplace. We look beyond our world-class data centers and focus on supporting customer growth and success acting as a genuine extension of your IT team. Since 1996, we have provided our customers with fully managed, highly customized infrastructure solutions built to suit their specific business and mission critical IT needs. Our customers view us as a true partner; always available for round-the-clock support from a team they know and trust.
Colocation - Cloud - Hybrid - Managed Services - Disaster Recovery
NYI is SSAE 16, PCI and HIPAA-compliant. For more information, visit www.nyi.net; call (800) 288-7387; or follow the company on Twitter and LinkedIn.
ProactiveRISK Inc. is classified by the Small Business Administration as a Service-Disabled Veteran Owned Small Business (SDVOSB). The company has contributed directly to international security standards, certifications and best practices worldwide and it's members lead by example with the simply philosophy of "Do it Right or Do it Over." Learn more at http://www.proactiverisk.com.
DURHAM, NC – Principled Technologies (PT) tested the Dell PowerEdge R930 in many different configurations, measuring the system's capabilities with three representative resource-intensive workloads. PT found that the PowerEdge R930 delivered strong performance for enterprise applications, which can help upgrade, virtualize, and consolidate your datacenter.
About Principled Technologies, Inc.
Principled Technologies, Inc. is the leading provider of technology marketing and learning & development services.
Principled Technologies, Inc. is located in Durham, North Carolina, USA. For more information, please visit www.principledtechnologies.com.
Big Data Analytics Application Uniquely Spans Network, Care and Business Systems to Uncover, Predict & Automatically Remediate Network Impacting Events With Unprecedented Speed and Agility
SAN MATEO, Calif. – Guavus, Inc., a leading provider of big data analytics applications for operational intelligence, today announced the launch of Service Reflex 3: a big data analytics application that enables Service Providers to dynamically improve service quality and enhance customer experience by ingesting, fusing and contextualizing network impacting events with subscriber data in real time. With the launch of Service Reflex 3, Guavus is creating a new category of service operations that combines network, care and field operations data to provide a holistic view of the service and customer experience.
The application uniquely bridges the gap between Operation Support Systems (OSS) and Billing Support Systems (BSS), helping to: improve operations, reduce the cost of customer care and deliver an enhanced quality of experience. While traditional vendors have approached technical challenges from a line of business perspective -- for example, by focusing on billing or operations as a separate business entity -- Guavus' data-agnostic approach enables it to ingest and correlate data from multiple systems. By correlating and contextualizing this data in real-time, Guavus is able to support a range of different stakeholders, in a modular way, across the enterprise to anticipate, address and prevent subscriber-impacting problems in a way that was previously not possible.
By providing a holistic analytics layer across care, network and field operations, Service Reflex 3:
- Removes the barrier to operationalizing data that has traditionally sat in silos, helping to reduce mean time to knowing if a subscriber-impacting issue is occurring and understanding the key drivers
- Automates remediation, such as device reboots, call deflections and truck roll cancelations
- Monitors and measures the service experience at an unprecedented granular network level and enables Service Providers to respond to an individual's quality of experience in a more proactive and real-time manner
New key innovations in Service Reflex 3 include support for:
- Actionable analytics: Anomaly detection, root cause analysis and commonality correlation to uncover previously undetectable, small-scale issues while reducing false negatives and non-service impacting alarms
- Health maps: Geographical representation of anomalies allows users to drill-down into root cause context for areas with abnormally high care and network-based events
- Improved segmentation for ad hoc analysis on cloud-based services: Real-time insights to continually improve change management processes and reduce testing time from days to hours
- Seamless integration with third- party incident management and trouble ticketing systems: Delivers a closed loop application for automated remediation for planned service upgrades, definition scope and change management based on anomaly detection
- Performance monitoring: Identifies the impact of outage & maintenance events, software upgrades, etc. on customers and quickly sends alerts for high impact events
- Workforce management & field operations: Provides a holistic view of network and care events and identifies when issues can be corrected at the network level to eliminate unnecessary, costly truck rolls; allows technicians to more efficiently address in-home issues the first time and reduce repeat visits; and delivers key insights into technician performance for KPIs, such as on-time rate, in-home test successes and repeat issue rates
"This is about more than an application; it is an entirely new way of creating a data-driven environment for connecting business outcomes, improving technology planning and delivering great customer experiences," said Anukool Lakhina, CEO and Founder for Guavus. "Service Providers need a new service architecture that can correlate and fuse data across the entire network -- Service Reflex 3 offers these capabilities and provides the foundation for analytics-driven networks of the future."
Guavus solves the world's most complex data problems. Proven across Fortune 500 enterprises, Guavus provides a new generation of analytically powered big data applications to address specific business problems for next-generation service assurance, next-generation customer experience management and the Internet of Things. The Company uniquely breaks down the barriers between Operational Support Systems and Business Support Systems to enable customers to more efficiently plan network capacity, improve service operations and deliver a better customer experience. Guavus' operational intelligence applications correlate and analyze massive amounts of streaming and stored business, operational and sensor data from multiple, disparate source systems in real time. Guavus products currently process more than two Trillion transactions per day.
Protects Merit Members From Phishing Attacks and Data Breaches
ANN ARBOR, Mich. – Merit Network, a nonprofit corporation owned and governed by Michigan's public universities, and Duo Security, a cloud-based access security provider protecting the world's largest and fastest-growing companies, today announces that they have partnered to help higher education, K-12 and its members stop data breaches and phishing attacks using two-factor authentication.
"We're proud to offer our easy and effective two-factor solution to Merit Network members," said Dug Song, CEO and co-founder of Duo Security. "While phishing attacks are nothing new in the education community, we've modernized multifactor authentication so that it's easy for faculty and staff as well as administrators. We're looking forward to seeing Merit Members proactively fight against data breaches."
Merit Members can now use Duo's authentication tool to provide an additional layer of protection over the typical username and password process with minimal effort. In a single dashboard, IT teams and administrators can manage all faculty and staff logins in order to protect sensitive data including payroll systems, human resources programs, and more. Hundreds of educational institutions trust Duo to protect their data, including Bonita Unified School District, Duke University, Virginia Tech, and more.
"We are excited to include Duo Security's two-factor authentication solution in our growing Cyber Security Defense portfolio for our Members," said Joe Sawasky, President and CEO of Merit Network. "Security breach attempts are a constant threat to our Member community; two-factor authentication is a key component in helping to protect user authentication and authorization to gain access to critical systems within an organization."
For Merit Members who are interested in deploying Duo's two-factor authentication solution, please contact email@example.com or 734-527-5785.
About Duo Security
Duo Security is a cloud-based access security provider protecting the world's fastest-growing companies and thousands of organizations worldwide, including Dresser-Rand Group, Etsy, NASA, Facebook, The Men's Warehouse, Paramount Pictures, Random House, Toyota, Twitter, K-Swiss, SuddenLink, Yelp, Zillow, and more. Duo Security's innovative and easy-to-use technology can be quickly deployed to protect users, data, and applications from breaches, credential theft and account takeover. Duo Security is backed by Benchmark, Google Ventures, Radar Partners, Redpoint Ventures and True Ventures. Try it for free at www.duosecurity.com.
About Merit Network
Merit Network, Inc., a nonprofit corporation owned and governed by Michigan's public universities, owns and operates America's longest-running regional research and education network. In 1966, Michigan's public universities created Merit as a shared resource to help meet their common need for networking assistance. Since its formation, Merit Network has remained on the forefront of research and education networking expertise and services. Merit provides high-performance networking solutions to Michigan's public universities, colleges, K-12 organizations, libraries, state government, healthcare, and other non-profit organizations. For more information: www.merit.edu.