Spring World 2015

Conference & Exhibit

Attend The #1 BC/DR Event!

Fall Journal

Volume 27, Issue 4

Full Contents Now Available!

Jon Seals

By Michael Vizard

Becoming a truly digital business involves leveraging data to create a sustainable business advantage. Clearly, there is an incredible amount of interest in creating a new generation of IT systems that leverage big data from different sources. However, while IT has never had more tools available for deriving business value from its IT investments, the biggest impediment may well be the fact that business executives often doesn't trust the data that IT has collected.

recent survey of 442 business executives conducted by Harvard Business Review Analytics Services at the behest of QlickTech, provider of QlickView business intelligence software, finds that only 16 percent of the executives surveyed were confident in the accuracy of the data they used to make business decisions. Another 42 percent said they were not confident in their decisions simply because they couldn't get access to all the relevant data they needed.

...

http://www.itbusinessedge.com/articles/a-crisis-of-data-confidence.html

NetCom Learning becomes sole learning partner for international data center telecommunications company

NEW YORK, NY TELEHOUSE, the global leader for data centers, international Internet exchanges, and managed IT services and subsidiary of Japanese telecommunications giant KDDI, announces today the formation of a strategic partnership with NetCom Learning, the innovative leader in IT and business training, to offer bundled information technology solutions to organizations in the US and globally. The new partnership provides growth opportunities for both companies and allows NetCom Learning and Telehouse to offer a variety of new, premium bundled services to their clients.

Through the partnership with Netcom Learning, Telehouse is now offering high quality training in information technology to its clients, which will allow the clients to maximize the full range of TELEHOUSE services. In turn, NetCom Learning is able to offer a variety of bundled services that include training and IT professional certification preparation to Telehouse clients on an international basis.

“We are very pleased to enter a strategic partnership with Telehouse,” states Russell Sarder, CEO of NetCom Learning. “I believe that the combined information solutions that we will be able to offer organizations will be of true benefit to all of our clients and will further grow our company and our mission to promote the values of lifelong learning. NetCom Learning looks forward to a long and productive partnership with Telehouse.”

NetCom Learning joins a prestigious list of companies partnering with Telehouse, including Seccuris, CD Networks, Digital Edge, channel and connectivity partners and companies offering disaster recovery services, content delivery networks, IP Transport, virtualization and IT security. Telehouse seeks to partner with companies that can provide mission critical IT services in a sophisticated and inclusive solution.

Telehouse, a subsidiary of KDDI in Japan pioneered the development of carrier neutral data center services in the United States and in 23 cities and 12 countries around the world. It has been in the IT technology business for twenty five years and works closely with its sister company Telehouse Global. The parent company KDDI is a primary telecommunications company ranked 214 on the Global Fortune 500. The company is Japan’s second largest cellular operator with 20% of the market share.

For more information on Telehouse, please visit http://www.telehouse.com, and follow the Company on Twitter @TELEHOUSE. To learn more about Netcom Learning, go to http://www.netcomlearning.com/.



About TELEHOUSE America

A stable and trusted pioneer of carrier-neutral data center services, TELEHOUSE provides secure, power-protected environments, where clients house and operate their telecommunications and network resources. Among the many benefits of colocating with TELEHOUSE is the ability to connect to state-of-the-art peering exchanges in New York (NYIIX) and Los Angeles (LAIIX). Through Manage-E, TELEHOUSE provides a comprehensive suite of solutions – from help desk and hardware support to managed IT infrastructure, security and compliance services – all delivered by expert consulting and operations teams on a global scale and from one point-of-contact. Additionally, the global availability of 46 TELEHOUSE-branded data centers in 23 cities throughout Asia, Africa, North America and EMEA, delivers continuous, cost-effective operation of network-dependent, IT infrastructure to businesses around the world. Please visitwww.telehouse.com, or contact us to learn more about our Channel Partner program at sales@telehouse.com. Connect with TELEHOUSE on Twitterand LinkedIn.

NetCom Learning

NetCom Learning is an innovative leader in IT, business and executive training to companies, individuals, and government agencies. Since its inception in 1998, NetCom Learning has trained over 80 percent of the Fortune 100, serviced over 45,500 business customers, and advanced the skills of more than 71,000 professionals through hands-on, expert-led training, with the organization maintaining an average instructor evaluation score of 8.6 out of 9. NetCom Learning was recognized by Microsoft Corporation as its Worldwide Training Partner of the Year and named thrice to Inc. Magazine's list of fastest growing private companies in America. The organization was also recently named to the 2012 Top 20 IT Training Companies by TrainingIndustry.com and was named "Company of the Year" by the American Business Awards. Please visit www.netcomlearning.com or for more information contact us at ">info@netcomlearning.com or call 1-888-563-8266 to speak to a NetCom Learning Consultant.


Like us on Facebook!
https://www.facebook.com/netcomlearning
.

Follow us on LinkedIn: http://www.linkedin.com/company/netcom-learning


The purpose of NetCom Learning is to promote the values of lifelong learning.

  • ViaWest delivers flexibility and scalability to high growth company in the financial services sector
  • Ability to scale and deploy quickly are critical for the company’s growth
  • New partnership enables LPL Financial faster time to market and greater operational efficiencies

DENVER, Colo. – ViaWest, the leading colocation, managed services, and cloud provider in North America, announces that LPL Financial, LLC has chosen ViaWest for colocation services at its Richardson, Texas data center. LPL Financial, a wholly owned subsidiary of LPL Financial Holdings Inc. (NASDAQ: LPLA), is the nation's largest independent broker-dealer, an RIA custodian and an independent consultant to retirement plans.

With an eye toward innovation and simplicity, LPL Financial sought to implement a data center strategy to support its growth and business efficiency objectives. The LPL team selected ViaWest’s Synergy Park data center due to its geographic location, high availability and secure infrastructure.  LPL will now benefit from increased simplicity and efficiency through self-provisioning and faster deployments.

“ViaWest proved to be an organization that truly understood our business priorities,” explains LPL Financial Managing Director and Chief Information Office Victor Fetter. “Partnering with their team will enable us to innovate within the next generation of infrastructure, allowing us to deploy integrated mobile and digital solutions faster through our private cloud, with greater flexibility and at reduced cost. In turn, we will be in position to better serve and support our 13,500 advisors and 700 financial institutions with more advanced clearing services, advisory platform, and technology solutions.”

“LPL Financial is a great example of an organization that recognizes how game-changing technology infrastructure can be for its business,” states Christopher Rajiah, Senior Vice President of Sales and Marketing for ViaWest. “The scalability and flexibility we deliver to their enterprise position their team for greater innovation and improved speed to market. We are thrilled to partner with a growing leader in the financial services sector and look forward to supporting LPL Financial in the years ahead.”

ViaWest’s 85,000 square foot facility offers high density power configurations, high capacity network access, disaster recovery office space, and the latest in efficient cooling technologies. The company’s 24x7 service and support are backed by a 100% Service Level Agreement (SLA) for power, bandwidth and network services availability. ViaWest also offers a 100% customer satisfaction guarantee.

For more information on ViaWest, please visit www.viawest.com.

 

About ViaWest

ViaWest is the leading colocation, managed services, and cloud provider in North America. We enable businesses to leverage both their existing IT infrastructure and emerging cloud resources to deliver the right balance of cost, scalability and security. Our data center services include a comprehensive suite of fully compliant environments, premium wholesale and retail colocation, private and public clouds and managed services. For additional information on ViaWest, please visit www.viawest.com or call 1-877-448-9378. Follow ViaWest on LinkedInTwitter or visit their YouTube channel.

About LPL Financial

LPL Financial, a wholly owned subsidiary of LPL Financial Holdings Inc. (NASDAQ:LPLA), is the nation's largest independent broker-dealer (based on total revenues, Financial Planning magazine, June 1996-2013), an RIA custodian, and an independent consultant to retirement plans. LPL Financial offers proprietary technology, comprehensive clearing and compliance services, practice management programs and training, and independent research to more than 13,500 financial advisors and approximately 700 financial institutions. In addition, LPL Financial supports more than 4,500 financial advisors licensed with insurance companies by providing customized clearing, advisory platforms and technology solutions. LPL Financial and its affiliates have approximately 3,000 employees with primary offices in Boston, Charlotte, and San Diego. For more information, please visit www.lpl.com.

Companies that create a culture of resilience throughout their organization are likely to be more successful in the long term, according to research by Cranfield School of Management and Airmic.

In the ‘Roads to Resilience’ report, published last week, the Cranfield authors urge boards and business leaders to challenge prevailing attitudes towards risk management and recognize that it should be a strategic priority and not just an operational or compliance issue.

Keith Goffin, Professor of Innovation at Cranfield School of Management who co-authored the report commented: “All industries are now facing unprecedented levels of risk that have real potential for harming their reputations and balance sheets. By bringing together the insights and experiences of those who have succeeded, this report challenges businesses to take the necessary actions to achieve resilience.”

Roads to Resilience examines eight leading organizations that have had to deal with significant uncertainty. Cranfield researchers interviewed senior staff with risk management responsibilities, including CEOs, at AIG; Drax Power; InterContinental Hotels Group; Jaguar Land Rover; Olympic Delivery Authority; The Technology Partnership; Virgin Atlantic and Zurich Insurance.

...

http://www.continuitycentral.com/news07087.html

SIFMA has issued the following statement from Randy Snook, executive vice president, business policies and practices, in response to the Summary of Key Findings of the 2013 Pandemic Accord tabletop exercise that was held November 18-21, 2013, and sponsored by FEMA Region II, DHHS Region II, Federal Executive Board New York City, Federal Executive Board Northern New Jersey, Clearing House Association and SIFMA:

"Business Continuity Planning (BCP) is essential for ensuring a resilient financial sector that can effectively respond to any disaster or significant emergency situation. A pandemic scenario, such as a widespread influenza outbreak, is one of the most serious threats to the financial industry as it would impact the industry's most important resource - the employees that keep the financial system running smoothly. The Pandemic Tabletop exercise is an important component of resiliency planning as it enables industry and government participants to collaboratively examine how they would respond to a widespread influenza outbreak and identify best practices that will enhance pandemic response planning across the sector. Further, the findings identified by this tabletop will support the development of a full-scale pandemic exercise to take place in late 2014.”

The Pandemic Accord 2013: Continuity of Operations Pandemic Tabletop Exercise - Summary of Findings report summarizes the key findings and observations from the exercise and highlights the major themes that emerged across the four days of exercises, with a focus on business continuity planning.

Read the report.

TwinStrata has published the results of its ‘Industry Trends: Data Backup in 2014’ survey. Conducted between December 2013 and January 2014, the report analyzes responses from 209 IT personnel.

The results indicate an urgent need for organizations to make significant improvements to their backup strategies with one in five organizations experiencing back-up failures at least monthly and one in 10 weekly. As a result, 53 percent of organizations plan to make changes to their backup strategy this year. Incorporating cloud storage was the remedy most often cited by these respondents.

Disaster recovery was the area where backup strategies were most under stress:

  • Just 12 percent of respondents predict that they can recover from a site disaster within a couple hours. Cloud storage users were twice as likely to recover in that timeframe (20 percent) as non-cloud storage users (9 percent).
  • 63 percent of organizations measure site recovery time in days, with 29 percent requiring four days or more.
  • More than half of organizations experience backup failure multiple times a year due to a host of issues from connectivity failure (25 percent), equipment failure (21 percent) or file corruption (18 percent).

...

http://www.continuitycentral.com/news07086.html

The data breach at the Target Corp, the US supermarket chain, was a shock for many. The personal information of at least 70 million customers was stolen by hackers who intercepted the information as buyers used credit and debit cards at the company’s points of sale. The reputational damage seems to have quickly spilled over into an impact on the bottom line: Target cut its profit forecasts for the fourth quarter of 2013 by about 20 percent. However, this high profile case (third biggest US retailer) may just be a taste of the problems in line for other enterprises using the same kind of point of sale (PoS) systems.

...

http://www.opscentre.com.au/blog/point-of-sale-hacking-a-growing-threat-to-business-continuity/

Contrary to popular belief, meetings can be a positive experience in the workplace. Although many reasons come to mind when you consider how meetings can be ineffectual, proper planning can keep meetings on track, on time and on point.

According to the Garbuz blog, one reason many people don’t like attending meetings is because they feel there is not a clear expected objective. Attendees are most frustrated when it seems like a meeting is wasting their valuable work time.

To host an effective meeting, an event or meeting leader should do a lot of upfront planning. The IT Download “Effective Meeting Checklist” provides an extensive list of meeting essentials. It starts with a list of preparatory items, continues with a meeting execution list, and finishes with a follow-up list of items to check off after the meeting concludes.

...

http://www.itbusinessedge.com/blogs/it-tools/dont-meet-for-meetings-sake-plan-an-effective-meeting.html

Criminals love credit cards. As a new white paper from Symantec pointed out, credit card-related theft is one of the earliest types of cybercrime, and as we’ve seen by the recent retail breaches, credit and debit cards remain a prime target. The white paper added that Point of Sale (POS), the point at which the retailer first gathers credit card data, has become a favorite way for the bad guys to steal the data. The reason they like it so much is simple: Security hasn’t kept up with technology. These gaps make it easier than ever for thieves to take aim at retail credit card data by using POS malware.

In a Symantec blog post, Orla Cox explained:

POS malware exploits a gap in the security of how card data is handled. While card data is encrypted as it’s sent for payment authorization, it’s not encrypted while the payment is actually being processed, i.e. the moment when you swipe the card at the POS to pay for your goods. . . . Most POS systems are Windows-based, making it relatively easy to create malware to run on them.<

...

http://www.itbusinessedge.com/blogs/data-security/time-to-rethink-how-we-secure-credit-card-technology.html

CIO — When a company gets a bad customer review on Yelp, Facebook, Twitter or any other social network, emotions can run high, because real damage to its reputation and sales can result.

The business owner usually has a knee-jerk reaction and responds in kind by attacking the offending customer with an emotionally charged online response.

Some businesses might take the opposite approach and choose the other extreme -- no response at all. By simply ignoring the bad review, a company hopes it will dissipate into the Internet ether, whereas a response might ignite a social media storm and cripple the company publicly.

...

http://www.cio.com/article/747641/4_Mistakes_to_Avoid_When_Your_Business_Gets_Bashed_Online