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Winter Journal

Volume 28, Issue 1

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Jon Seals

Canadian Access Pricing Provides Competitive Network Solutions To One Marketplace Customers 


  • Global Capacity expands international pricing to Canada, meeting national provider and MSP demand for scalable, reliable WAN connectivity and extended service reach.
  • One Marketplace customers now gain visibility across 60,000 Canadian route kilometers spanning 40+ city networks and rural fiber broadband services.
  • Interconnection to One Marketplace in New York City, Chicago and Seattle with Canada's major telcos delivers high performance data connectivity within yet another high-demand market.

CHICAGO, Ill. – Global Capacity, the leading network connectivity company, announces the availability of competitive, automated network pricing to locations throughout Canada, accommodating growing customer demand from national and managed service providers who want to establish flexible, scalable and reliable network connections across Canada to expand their service areas.

Global Capacity’s One Marketplace combines an interconnected, physical network aggregation platform with a Cloud application that automates the design, pricing, delivery and management of network solutions.  One Marketplace provides customers with automated pricing and end-to-end visibility across locations as well as transparency into competitive market pricing, arming customers with real-time industry intelligence on market supply and demand.  While not as fragmented as the US access market, Canadian businesses are served by approximately 150 providers offering data and private line services including incumbent, cable BDUs, utility telcos, and resellers.  Now, through the award-winning One Marketplace platform, real-time quotes provide visibility to over 60,000 Canadian route kilometers covering over 40 city networks and rural fiber broadband services. 

“Demand for Wide Area Network connectivity is prevalent throughout Canada; today there are 445 US-based companies with revenues exceeding $10M who have more than 6,500 remote offices throughout Canada, in need of data connectivity,” says Ben Edmond, Chief Revenue Officer of Global Capacity.  “With competitive network connectivity options provided by One Marketplace, customers can seamlessly and cost-effectively expand their footprint in order to capitalize on these new business opportunities.”

“On the heels of our recent UK announcement, international pricing for network services throughout Canada enables Global Capacity to extend our reach to yet another high-demand market, meeting growing demand for global network services driven by today’s ever-flattening business world,” Edmond adds. 

With cross-border interconnection to One Marketplace in New York City, Chicago and Seattle with Canada's major telecommunication service providers, One Marketplace customers now have access to competitive Ethernet connections for critical data and applications, while extending their network reach throughout the country.  One Marketplace customers can now leverage Global Capacity’s core network for easy and comprehensive connections to the vast, geographically dispersed Canadian marketplace, regardless of the location of their interconnection to One Marketplace.  Locations are accessible with one fast connection, allowing global businesses the high performance and network reliability necessary to remain competitive in the global marketplace.

To learn more about extending your reach into Canada and other international locations with Global Capacity’s One Marketplace, visit http://info.globalcapacity.com/network-services-quote-request.

  • 52 percent state multiple infrastructure apps and multiple monitoring tools have an adverse impact on service and availability excellence
  • Survey shows that IT departments in smaller organisations achieve better performance

A recent survey among 250 UK CIOs and IT leaders has revealed that nearly half of respondents are plagued by regular IT performance and availability issues. 48 percent of respondents experience hourly, daily and weekly availability and outage issues.

Twenty-one percent of those asked experience business downtime daily or hourly.

ControlCircle, UK provider of managed and cloud-based services, commissioned the ‘IT Growth and Transformation’ survey with Vanson Bourne, to explore IT budget alignment and how CIOs are managing IT as well as innovation.

Overall, smaller organisations (employing between 251-500 employees) report a higher level of service excellence across the board. Even in this group, only 46 percent claim excellence in quality of service, regardless of budget. Among larger enterprises, only 20 percent of respondents believed they were achieving ‘best effort’ in quality of service, regardless of cost control.

When questioned about IT environment complexity opinions are split. Forty percent of respondents agree that their current environments are more complex compared to five years ago, with hybrid IT cited as the most difficult and complex to manage by 55 percent. Looking forward five years, approximately half believe their current IT environment will simplify; yet, 30 percent still believe complexity will increase. 52 percent of respondents state that they do not have the ability to support the hybrid IT environment within a single IT governance framework.

This complexity is exacerbated by the proliferation of monitoring tools. Respondents revealed that on average, IT departments are using at least thirteen monitoring tools to manage discrete applications in their IT estate. The number of tools was reported as high as 17 in large organisations.

The cloud is seen as a current and increasing challenge for IT departments, with the use of private cloud services more common than not. This leads to a large proportion of organisations having hybrid IT environments that make use of managed service providers (MSPs). Across the board approximately 50 percent of all respondents have part of their IT infrastructure as a managed service. When it comes to choosing a MSP almost two thirds of respondents report that 24/7 service is crucial, alongside flexibility (55 percent) and cost effectiveness (54 percent).

“Use of private cloud services are more common than not in today’s enterprise, with most IT organisations using a mix of IT services,” comments Carmen Carey, MD at ControlCircle. “This leads to a large proportion of organisations having a hybrid IT environment, which they cannot keep control of, making 24/7 service and flexibility the top ‘must haves’ within third party services partners. These issues are made worse by a complexity in tools adopted to monitor the environment, leaving CIOs struggling for real time visibility and a sense that they are in control. What is interesting is that over half of respondents agreed, or strongly agreed, that hybrid IT is difficult and complex to manage. With the increase in cloud adaption, MSPs are a sure way organisations can get the expertise they need to future proof their business.”

The three biggest challenges IT departments are currently facing are security, cloud and compliance (65 percent, 36 percent and 34 percent respectively). In the next five years mobility of workforce is going to become of increasing importance, with IT leaders predicting that security (56 percent), cloud (46 percent) and mobility (41 percent) are to become the biggest challenges IT departments face.

The prevalence of big data is also predicted to rise in the next five years. It makes the biggest jump in ranking (originally seventh on the list of nine, rising to fourth) with an 8 percent increase from 30 percent to 38 percent.

The in-depth research was conducted with 250 senior IT decision-makers working in UK organisations that employ third-party and managed service providers and a minimum of 250 staff. The IT leaders interviewed were taken from the manufacturing, technology, financial services, professional services, healthcare, telecoms and utilities industries.

The survey is available for download to customers, partners, analysts and media on ControlCircle’s website.

Log, IDS and WAF Solutions Allow Customers to Fulfill Shared Security Responsibility

HOUSTON, Texas – Alert Logic, the leading provider of Security-as-a-Service for the cloud, today announced availability of its end-to-end security solutions for the Microsoft Azure cloud platform. This release is an expansion of Alert Logic’s existing product offering of Alert Logic Log Manager for Microsoft Azure. With the addition of Alert Logic Threat Manager and Alert Logic Web Security Manager, the company now delivers network, system and application security for workloads running on the Microsoft Azure public cloud, allowing customers to fulfill their security and compliance requirements with a single solution across cloud and hybrid IT environments.

“Security and compliance are top priorities of Microsoft Azure customers,” said Vibhor Kapoor, Director Product Marketing, Microsoft. “We’re pleased that Alert Logic’s security suite gives customers the option of an additional layer of network and application security designed specifically for the Azure cloud.”

Microsoft Azure’s shared responsibility approach to security requires customers to maintain responsibility for data and application protection. Alert Logic’s security solution runs natively in the Microsoft Azure cloud, as well as on customer premises and in hosted datacenters. This hybrid model for cloud security—unique to Alert Logic—gives customers a holistic, single-pane-of-glass view into their security posture, thereby eliminating the need to deploy multiple products to accommodate different environments. The same tool is used for all environments, providing the same customer experience across all infrastructures, wherever the application is deployed.

“We are excited to provide Microsoft Azure customers with a suite of security and compliance solutions that allow them to migrate their applications to the Microsoft Azure cloud with complete confidence in their security posture,” said Rohit Gupta, Vice President of Business Development, Alert Logic. “This will give more and more businesses the ability to stay secure, compliant, and use their internal resources to focus on their business, not their security.”

Security solutions are crucial not only to the safety of a business’s critical data, but also to the success of the business itself. Current Microsoft Azure and Alert Logic customer EnergyEarth recently deployed Alert Logic Log Manager, and has been able to meet their compliance requirements while reducing costs by employing a single, managed security solution in their Microsoft Azure environment.

“Alert Logic’s Log Manager for Microsoft Azure successfully fulfills our compliance requirements with a single security solution that is fully scalable. This makes Alert Logic both a logical and economically sound decision for us,” said Jeff Grine Director, IT for EnergyEarth. “We look forward to seeing the expansion of Alert Logic’s security solution in the marketplace.”

The complete suite of Alert Logic solutions provides a unique set of benefits to the customer, including:

·         Deep insights into security via Alert Logic’s SaaS-based big-data analytics and correlation engine, global threat visibility and security research focused on emerging threats and security best practices

·         Continuous protection across the application stack via a 24x7 Security Operations Center that analyzes, escalates and works with customers to remediate threats with actionable intelligence

·         Cloud-based delivery model—no hardware or software for the customer to manage and a flexible op-ex based licensing model

More information on Alert Logic’s Threat Manager, Web Security Manager and Log Manager is available here.

Additional Resources Available:


@alertlogic on Twitter


About Alert Logic

Alert Logic, the leading provider of Security-as-a-Service solutions for the cloud, provides solutions to secure the application and infrastructure stack. By integrating advanced security tools with 24×7 Security Operations Center expertise, customers can defend against security threats and address compliance mandates. By leveraging an “as-a-Service” delivery model, Alert Logic solutions include day-to-day management of security infrastructure, security experts translating complex data into actionable insight, and flexible deployment options to address customer security needs in any computing environment. Built from the ground up to address the unique challenges of public and private cloud environments, Alert Logic partners with over half of the largest cloud and hosting service providers to provide Security-as-a-Service solutions for business application deployments for over 2,500 enterprises. Alert Logic is based in Houston, Texas, and was founded in 2002. For more information, please visitwww.alertlogic.com.

COLUMBUS, Ohio – A growing number of  data center managers are concerned over the amount of technology change occurring in their data centers, according to a spring survey of data center users from Emerson Network Power, a business of Emerson (NYSE: EMR) and a global leader in maximizing availability, capacity and efficiency of critical infrastructure.

The spring installment of the biannual survey, sponsored by Emerson Network Power, polled members of the Data Center Users’ Group® (DCUG), an association of influential data center, IT and facility managers, and captured input from more than 160 respondents across North America. The questions covered a variety of data center topics, including data center monitoring and management, capacity constraints, third-party colocation providers, energy efficiency and heat and power density.

The survey results show that, for the first time since the survey began in 2005, technology change is one of the top five biggest concerns for data center professionals. Up until this point, the highest technology change had reached on the list of concerns was in the top eight. When asked to identify their top facility/network concerns, 26 percent of respondents cited technology change, ranking it fifth, behind heat density (32 percent), energy efficiency (39 percent), availability (39 percent) and adequate monitoring (51 percent).

“It’s a fact of life that data centers are always being asked to do more: handle more capacity, deliver more availability and achieve more efficiency. As companies continue to migrate to the cloud and shift from owned IT assets to acquiring computing as a service or utility, greater demand is increasing the frequency and level of technology change needed as data centers become more driven by storage and the need to not only store data but to also access it quickly and use it effectively,” said Bob Miller, vice president, global solutions sales, Emerson Network Power in North America, and a member of the DCUG board of directors. “This sentiment was reflected in Emerson Network Power’s recent ‘Data Center 2025’ report, where most data center professionals surveyed agreed that the data center will be undergoing massive change within the next 11 years, and that the pace of that change will be increasing.”

The survey also shows that data center managers seem to be doing a better job of managing their capacity. Forty-three percent of respondents see current capacity lasting five years or more, with 27 percent of that group confident that it will last beyond six years. The number of respondents who answered six years or more is the highest it has ever been since that question was first asked in 2008. In 2013, the highest percentage of respondents (26 percent) chose three years, while in 2012 (22 percent), 2009 (31 percent), 2008 (26 percent) and 2007 (23 percent) the highest percentages of respondents said two years. 

Additional results include the following:

  • The average power density per rack was 6.7 kW, up slightly from 5.9 kW in the Spring 2013 survey. The average maximum power density per rack was 11.7 kW, up from 9.3 kW in Spring 2013 survey.

·        Twenty-two percent of respondents cite budget constraints as the single biggest difficulty they encounter in trying to measure and manage energy efficiency.

  • Forty-nine percent of respondents currently measure power usage effectiveness (PUE), down slightly from 56 percent in the Spring 2013 survey.
  • Fifty-six percent of respondents increased the temperature of their data center within the past 12 months.
  • In the past year, 40 percent of respondents experienced a water leak or incursion in their data center.

Founded in 2003, the DCUG is a growing affiliation of approximately 2,000 organizations across North and South America; the group hosts several hundred attendees semi-annually to collaboratively discuss best practices, share experiences and address the most relevant issues affecting the reliability, availability and cost of operation for critical installations. The group’s membership comprises professionals with a wide variety of IT and facilities management expertise across a wide spectrum of industries including finance, insurance, education, colo/hosting, technology, retail, manufacturing, public sector and more.

For more information on the DCUG, visit www.DataCenterug.org. For more information on technologies and services from Emerson Network Power, visit www.EmersonNetworkPower.com.

Major new release of leading change and configuration auditing platform provides single pane of glass view and extends the range of audited systems

Netwrix has announced the release of Netwrix Auditor 6.0 that now delivers complete visibility into what is happening across the entire IT infrastructure. Netwrix Auditor 6.0 provides the broadest available coverage of audited systems and applications, including Active Directory, Exchange, Windows Server, File Servers, SharePoint, VMware and more.

"The avalanche of recent security breaches and compliance violations at major retailers, healthcare organisations and hotel chains, clearly indicates that traditional security mechanisms such as firewalls, IDS and antivirus, should no longer be treated as the only line of defence against external attackers and insider threats," said Michael Fimin, CEO, Netwrix. "Having visibility into what is happening inside your IT systems is critical to mitigate security breaches. The new version of Netwrix Auditor now provides complete visibility into the entire IT infrastructure with one single view, so you no longer need to involve different point solutions from several vendors."

With Enterprise Overview dashboards, Netwrix Auditor 6.0 gives a high-level overview of changes across all audited systems to show activity trends by date, user, server or IT system; along with detailed drill-down capabilities for every change. The system will also aggregate change events across all types of audited systems such as Active Directory, File Servers and SharePoint, into one single view.

Netwrix Auditor 6.0 provides comprehensive support for SharePoint 2010 and SharePoint 2013, with visibility into farm configuration and security changes, including modifications to permissions and permission inheritance, SharePoint group membership, permission levels and security policies. Reports can be generated automatically on creation, deletion and modification of any SharePoint content, including sites, lists and libraries, folders, documents and list items. A further 25 other new features in Netwrix Auditor 6.0 also enhance scalability, performance and usability.

Netwrix Auditor provides the detection of security incidents, continuous compliance, vulnerability assessment and forensic analysis. Netwrix Auditor also improves business continuity, enables root cause analysis and change management, decreases system downtime and establishes accountability. Featuring change auditing and alerting, configuration assessment and hundreds of predefined web-based reports with rich filtering, Netwrix Auditor also offers export and subscription capabilities and change rollback. The efficient enterprise-grade architecture consolidates audit data from multiple independent sources with agentless or lightweight, non-intrusive agent-based modes of operation and scalable, two-tiered storage holding consolidated audit data for 10 years or more.

Netwrix Auditor 6.0 is licensed per enabled Active Directory user and is available now as the following solutions:

For more information please visit: www.netwrix.com/auditor6

About Netwrix Corporation
Netwrix Corporation is the #1 provider of change and configuration auditing software, offering the most simple, efficient and affordable IT infrastructure auditing solutions with the broadest coverage of audited systems and applications available today. Founded in 2006, Netwrix has grown to have more than 160,000 users worldwide, and is ranked in the Top 100 US software companies in the 2013 Inc. 5000 and Deloitte Technology Fast 500. For more information, visit http://www.netwrix.com/.

Simple steps can help your business minimize its risk

CHICAGO – The CNA School of Risk Control Excellence (SORCE®) will be hosting a complimentary webinar on Tuesday, May 20, at 11 a.m. (ET) aimed at providing hurricane and tropical storm preparation training related to equipment, property and people.

"Hurricanes can be some of the deadliest, most damaging and costly natural disasters," said presenter Thomas Gray, Risk Control Consulting Director. "By knowing your vulnerability and learning some simple preparedness tips, you can learn how to minimize the impact these natural disasters have on your business lives."

Through this webinar, you will learn:

  • Hurricane hazards
  • Impacts of previous major hurricanes and storms
  • Projections for 2014
  • What you can do to prepare your business
  • And more!

Thomas Gray is a Risk Control Consulting Director for CNA with more than 40 years of experience. Tom has his BS in Engineering, is a licensed Professional Engineer in Connecticut, a member of NFPA and fellow of SFPE, CIRT (Level 3) and Certified Business Continuity Planner (CBCP) by DRII.

The webinar leads up to the National Weather Service National Hurricane Preparedness Week scheduled from May 25th through May 31st.

For more information, or to register for the webinar visit: online seminar solutions.

Serving businesses and professionals since 1897, CNA (NYSE: CNA) is the country's eighth largest commercial insurance writer and the 13th largest property and casualty company.  CNA's insurance products include standard commercial lines, specialty lines, surety, marine and other property and casualty coverages.  CNA's services include risk management, information services, underwriting, risk control and claims administration.  For more information, please visit CNA at www.cna.com. "CNA" is a service mark registered by CNA Financial Corporation with the United States Patent and Trademark Office. Certain CNA Financial Corporation subsidiaries use the "CNA" service mark in connection with insurance underwriting and claims activities.

In Response to Customer Demand, World’s Largest IPv6-native Internet Backbone Provider Establishes New Point of Presence within vXchnge’s Award-Winning
California Data Center

SANTA CLARA, Calif. –  vXchnge, a leading, next-generation, software-defined, intelligent data center services company operating data centers in multiple markets across the US, announces today that Hurricane Electric has expanded its global IPv4 and IPv6 network to vXchnge’s Santa Clara Data Center. By extending the world’s-largest IPv6-native Internet backbone to vXchnge’s Santa Clara facility, vXchnge customers will experience improved fault tolerance, lower latency and increased network capacity through Hurricane Electric’s 100BaseT, 1GigE, 10Gbps, and 100GE Ethernet service. vXchnge customers are also granted access to exchange IP traffic and peer directly with Hurricane Electric’s global network. 

“As part of our continued effort to strategically expand the Hurricane Electric network throughout the globe and meet the growing needs of our customers, we are excited to extend our presence within vXchnge’s award-winning data center facility in Santa Clara, a city that neighbors our own facilities in Fremont,” states Mike Leber, President of Hurricane Electric. “By expanding into vXchnge’s facility, our joint customers are awarded increased reliability and redundancy.”

Hurricane Electric presently exchanges traffic directly with more than 3,200 different networks within its own global IPv4 and IPv6 network. According to Internet Society, IPv6 is predicted to be a mainstream technology by the end of 2014, with 10% of all global Internet traffic to Google, Facebook, and Yahoo! utilizing IPv6.


“We are pleased to offer leading IPv6 world player, Hurricane Electric, the opportunity to leverage our Santa Clara data center in response to our customer demands for a reliable, next-generation data center that incorporates the latest infrastructure technologies and densities,” comments Ernest Sampera , CMO and Senior Vice President at vXchnge. “Like all vXchnge facilities, our Santa Clara data center is operated in accordance with today’s forward-thinking industry practices, providing scalability, security, and redundancy that best accommodate the pressing power, space, and energy management needs of businesses today. With IPv6 becoming the predominant networking protocol for new devices and services, aligning with Hurricane Electric is a nice win for vXchnge and our customers who depend on us for cutting-edge technologies and access to a wide array of global network providers that allows them to grow and scale their businesses accordingly.”   

vXchnge’s Santa Clara data center, located in California’s Silicon Valley, is one of seven vXchnge data centers. vXchnge is aggressively pursuing and planning for expansions in several key markets by 2015.


To learn more about vXchnge, please visit http://www.vxchnge.com.

For more information on the vXchnge Santa Clara data center facility, visit http://www.vxchnge.com/data-centers/locations/santa-clara-ca/.

Now that computers and the Internet are a regular part of our daily lives, the digital world increasingly contains potential evidence for all types of activity ranging from individual criminal actions to activity that may be relevant to a business litigation or investigation. Forensic investigations seek to uncover this evidence and then perform analysis in order to gain a full understanding of an end user’s activity on a given computing device. In recent years, traditional computer forensics, or “dead-box analysis,” has begun transitioning into “live-box analysis,” meaning more analyses are performed on volatile systems, such as live computer work stations and mobile devices like laptops, tablets and smartphones. Given the growing use of these mobile technologies for professional purposes, understanding the nuances of preserving, extracting and analyzing electronically stored information (ESI) from them is paramount to the success of any such investigation. Additionally, the policies established by the organization and its legal team to protect that data will be critical in defending this recovery moving forward.



On May 5, 2014, Target Corporation Chief Executive Officer Gregg Steinhafel resigned after having been with the company for 35 years, another casualty of the massive data breach that continues to damage the nation’s third-largest retailer. The data breach already claimed the job of Target Chief Information Officer Beth Jacob, who resigned shortly after the breach had been discovered and disclosed. But both of these high-profile resignations pale in comparison to the impact on Target itself, its business, its profits and its future.

The data breach occurred around November 12, 2013, at which time hackers began to access more than 40 million credit card numbers and 70 million addresses, phone numbers and other personal information. From that time through February 1, 2014, Target spent a whopping $61 million responding to the breach. This total does not include the costs (and potential liability) incurred in the more than 90 lawsuits filed against Target by their customers and banks, and it does not account for the fact that Target’s holiday sales fell by more 46 percent from the same quarter in the previous year due to shaken consumer confidence. Also, the $61 million does not capture the spectacle of Target Chief Financial Officer John Mulligan appearing before the Senate and testifying that Target was “deeply sorry” but that it failed to have responded to multiple intrusion warnings from its software prior to the breach.



Failed mergers and acquisitions can be a real business continuity threat; however better management of M&A information risks can reduce the possibility of things going wrong.

By Charlotte Marshall

We are all creatures of routine and habit; we seek certainty and comfort in the familiar, especially when it comes to work, so the prospect of a company being completely overhauled is a daunting experience for many employees. But that is what happens when one firm acquires another; suddenly, for the acquired firm, everything is changing and fears begin to arise about job security, additional or reduced responsibilities, new relationships between the two firms and different ways of working.

Yet company mergers and acquisitions are a fact of business life as firms seek to grow, expand their portfolio or enter new markets. Over a third of office workers (37 percent) in Europe have been through a company merger or acquisition [1]; and with the European economy recovering, M&A activity is expected to increase significantly this year.