U.S. Magistrate Judge Andrew Peck’s declaration that computer-assisted review is “acceptable in appropriate cases” may have helped change the electronic discovery landscape forever. Prior to Judge Peck’s 2012 order in Da Silva Moore v. Publicis Groupe, there were no known cases specifically addressing the use of computer-assisted review (aka predictive coding technology). Since then, at least seven different courts have taken up the issue of predictive coding technology and when viewed collectively, the cases signify a trend toward continued judicial interest. For example, in October 2012, a Delaware Chancery Court Judge stunned many in the legal community with what appeared to be a sua sponte order in EORHB, Inc., et al v. HOA Holdings, LLC, when he asked the parties to show cause as to why they should not use predictive coding technology:
“I would like you all, if you do not want to use predictive coding, to show cause why this is not a case where predictive coding is the way to go.”
Hurricane Sandy, the recent, deadly tornados in Oklahoma and the Boston Marathon bombing are stark reminders that businesses and commercial and industrial properties are susceptible to a wide variety of emergencies. Hurricanes, extensive flooding, blizzards, ice storms, fires and utility disruptions are just some of the emergencies that can impact a business’ operations, bringing fresh urgency to the need for business preparedness and resiliency efforts.
Such emergencies and disasters have the potential to cripple or even destroy businesses – of all sizes and scope – that are unprepared for such events; studies show that 40% of businesses that do not have emergency plans in place do not re-open after a major incident.
LONG BRANCH, N.J. – Cooper Notification, a leading supplier of Life Safety and Mass Notification System (MNS) solutions, announced today that its customers now have the ability to send alerts directly from their Roam Secure Alert NetworkTM (RSANTM) to the Federal Emergency Management Agency’s (FEMA) Commercial Mobile Alert System (CMAS) and next generation Emergency Alert System (EAS). CMAS, part of FEMA’s Integrated Public Alert and Warning System (IPAWS), is the government’s latest development to communicate to the public in an emergency by sending specially formatted text messages to all devices capable of receiving the alert in a specified geographic area.
Using modern day technology, CMAS can send Wireless Emergency Alerts (WEA), short alert messages to mobile devices, even devices owned by individuals who have not signed up to receive alerts. The WEA are distributed through cell towers for regional geo-targeted alerts. CMAS can send three types of alerts: presidential, Amber Alerts and notifications of imminent life-threating situations. Alerts can be sent by the president, state or local emergency managers, or the National Weather Service.
State and local emergency managers, who have been approved by FEMA and their state, can now send imminent threat alerts from RSAN to CMAS. Once the alert is created, RSAN sends it via Common Alerting Protocol (CAP) to the IPAWS-OPEN aggregator, the federal gatekeeper for messages created by FEMA and the FCC. FEMA reviews the incoming message based on three criteria. The message must be urgent, severe, and certain. If the alert meets these requirements and the agency has been trained and approved, the message is then sent to targeted cell towers in a specific geographic area. All devices that are registered on the towers and capable of receiving the message are then alerted. EAS broadcasts that are sent over TV and radio channels can also be activated from Cooper Notification’s IPAWS compliant platform. In addition, RSAN allows customers to check the status of messages that they sent to FEMA and to retrieve CMAS and EAS messages from their region’s Collaborative Operating Group (COG), which can be distributed to their recipients.
“The ability to connect to IPAWS allows our authorized customers to reach the public at their current location, not just where they live,” said Scott Hearn, President, Cooper Notification. “For example, Benton County, Arkansas Office of Emergency Communications and the District of Columbia Homeland Security & Emergency Management Agency will be able to communicate to business travelers and tourists who are in their area temporarily. IPAWS won’t replace other notification systems, but it will complement other systems like RSAN allowing end users to have as many channels as possible to communicate in a crisis.”
Cooper Notification: Delivering Critical Alerts when it Matters Most
Cooper Notification, the industry’s most comprehensive, multi-layered Mass Notification System (MNS) supplier provides critical, emergency communications for communities and facilities worldwide. With 500 MNS systems around the globe, installations include U.S. military sites; major metropolitan areas such as Washington, DC, Philadelphia and Houston; state and federal agencies; university and college campuses; airports; and hospitals. Integrated with one simple-to-use interface, Cooper Notification’s reliable and effective MNS solutions allow emergency officials to send event-specific instructions to multiple communication channels, including voice-sirens, indoor and outdoor speakers, digital signage, text messaging/SMS alerting, automated dialing systems, desktop alerts and email notifications. These systems play an important role in emergency alerting and information sharing among government leadership, first responders, critical infrastructure providers, businesses and citizens.
Cooper Notification is a unit of Cooper Safety, part of the electrical business of Eaton. Eaton acquired Cooper Industries, plc in late 2012. Cooper Notification is a leading source for notification solutions supporting fire, security, hazardous area, mass notification, voice evacuation and industrial signaling applications. For more information, visit the web site at www.coopernotification.com. For information about Eaton, visit www.eaton.com.
HOUSTON, Texas – Texas data center services provider FIBERTOWN launched a new partnership with Corus360, an IT solutions and managed services firm, to offer disaster recovery infrastructure services within its high performance colocation facilities. The RES-Q™ platform helps organizations implement and maintain infrastructure resiliency through multi-faceted, flexible equipment replacement and testing solutions.
“Business continuity planning can be associated with high costs and complexity. With this partnership, customers benefit from the high availability of our data centers and affordable, customizable disaster recovery options from Corus360,” said Brandon Perryman, senior vice president at FIBERTOWN.
With hurricane season in full swing, Gulf Coast-based businesses understand the increasing need for ensuring IT environments are reliable, manageable, centralized and recoverable.
FIBERTOWN operates two interconnected data centers in Houston and Bryan that provide redundant cooling, power and connectivity to support mission critical infrastructures. RES-Q™ plugs into customer configurations by providing equipment, when and where it’s needed, along with options for testing, written documentation procedures and monitoring.
“Our partnership allows us to walk into a relationship with a trusted advisor. Our ability to respond quickly and keep businesses up and running during a disruptive event allows customers to meet their DR needs while driving costs down,” said Steve Johnson, President of Corus360.
RES-Q™ provides a la carte options for cost-effective disaster recovery with no strings attached. To learn more about these services in action, please contact info(at)fibertown(dot)com or call 888-501-4368.
FIBERTOWN is the premier provider of quality data center solutions, high availability colocation and business continuity/disaster recovery office space in Houston and Bryan/College Station. With a proven 100% SLA, FIBERTOWN houses the mission critical IT systems for Fortune 500 companies and smaller organizations across many industries.
The SAS 70 Type II compliant data centers and award-winning DR office space offer Gulf Coast-based companies a carrier neutral, one-stop solution for best-in-class technology and amenities to support business continuity needs. Both the North Houston data center and Bryan Tier IV-designed data center feature a pod design for maximum efficiency, fault tolerant 2N power and cooling, 24x7x365 security, and fully redundant multi-carrier Internet connectivity. Learn more at http://www.fibertown.com or call (888) 501-4368. Visit our blog, The Continuity Council, at http://thecontinuitycouncil.com.
Corus360’s RES-Q™ Services
Corus360’s RES-Q™ Services provides a full range of Managed Services, Disaster Recovery, and Quick-Ship Service offerings. Corus360 has multiple locations with its flagship Recovery Center located in Norcross, Georgia. RES-Q™ delivers recovery options for all major technology platforms, including IBM Mainframe, as well as provides workgroup recovery positions for call center or business recovery. Our contractual flexibility and solution scalability are unmatched in the industry.
To obtain more information on how RES-Q™ can help with your Disaster Recovery, Managed Services, and business continuityneeds, please visit our website at http://www.resqdr.com.
Corus360 is a technology consulting and solutions company with more than 10 years of success delivering infrastructure solutions, recovery, and consulting services that help organizations reduce costs, increase efficiency, and maximize productivity. We specialize in best of breed infrastructure solutions, IT management consulting, application development, Data Center technologies, disaster recovery, managed services, IT staffing, and enterprise applications. For more information, visit http://www.corus360.com.
New York University hosted its annual Global Risk Forum last week, with presentations from experts on critical infrastructure protection, hacktivism from groups like Anonymous, and bio-threats like the MERS coronavirus; and a general discussion by participants of top risks on the radar screen. A second day for participants involved a construction site tour of World Trade Center One (Freedom Tower) and the 911 Memorial Museum, courtesy of the Port Authority. I don’t think any of us who took the tour will ever forget standing in the clouds on the 90th floor of the unfinished building. Thanks to Rich Cooper for use of his photo.
In the media and in government agencies, things have heated up since I wrote my earlier column on terrorism. We have real world examples that test the parameters of both the first and fourth amendments to the U.S. Constitution, focused primarily around national intelligence collection. It’s too soon to believe that we have all the facts of the matter. Attorney General Eric Holder said recently that “the department's goal in investigating leak cases is to identify and prosecute government officials who jeopardize national security by violating their oaths, not to target members of the press or discourage them from carrying out their vital work.”1 His remarks occurred in response to press reports that “authorities had secretly obtained telephone records for 20 lines used by Associated Press journalists as part of an ongoing criminal investigation into the source of information for an article about a foiled terrorist plot in Yemen.”2
CAMPBELL, Calif. – Exalt Communications, Inc., the leading innovator of next-generation packet microwave backhaul systems, today announced that Stimulus Technologies, a Wireless Internet Service Provider (WISP) providing Internet connectivity to some 250 commercial customers in the Greater Las Vegas area, has deployed Exalt ExtremeAir microwave backhaul systems in its core network.
Stimulus Technologies has been an Internet Service Provider since 1999, serving the cities of Henderson, Summerlin, and Las Vegas. In 2011, the company began researching an upgrade for its core network, which consisted of leased fiber lines in the core. The company used Exalt to replace this network with an all-wireless
"We wanted an all-Ethernet, 1‑Gigabit per second wireless infrastructure in an all-outdoor configuration based on 11 GHz and 18 GHz systems, and Exalt was the only provider that could meet our needs," said Nathan Whittacre, president of Stimulus Technologies. "Exalt has provided us with the high-performance systems we can rely on, even in adverse weather conditions such as high winds and monsoon rains."
Exalt pioneered 1 Gbps, all-outdoor microwave backhaul systems and now offers the largest selection of these products in the industry. With Exalt's outstanding performance and reliability, Stimulus Technologies has experienced no downtime since the systems were deployed in 2012.
"When you're a service provider focused on commercial customers, the continuing success of your business depends on providing fiber-quality Internet access with no downtime," said Greg Gum, Exalt senior vice president of marketing and business development. "The WISP business is highly competitive, and WISPs like Stimulus Technologies strengthen their competitive edge by relying on Exalt systems to deliver outstanding performance and reliability under all conditions."
About Exalt Communications
Exalt Communications provides next-generation packet microwave backhaul systems to mobile operators, broadband service providers, government agencies, and enterprises worldwide. Exalt wireless systems are used most often as a complement or cost-effective alternative to fiber. They also have been inherently designed to support the rapid build out of the 4G/LTE mobile Internet infrastructure driven by ever growing user-generated traffic and fueled by the accelerated adoption rate of smartphones and tablets.
Data growth, limited testing, and mobile device vulnerabilities drive decreasing resilience and increasing risk
Alexandria, Va. – MeriTalk, an online community and go-to resource for government IT, today announced the results of its new report, “Disaster Unpreparedness.” The study, underwritten by NetApp and SwishData, reveals that Federal IT professionals lack confidence in their data resilience and disaster recovery (DR2) capabilities and may not test their systems as often as they should.
Government agencies rely on data and information to deliver mission success. While data loss in the private sector can damage a business, loss of Federal agency data can cripple or delay the vital safety net upon which tens of millions of Americans depend. To protect our data and keep government running, agencies need robust, reliable, and routinely tested DR2 systems. However, according to the new report, few Federal agencies are prepared to recover their data in the event of a natural or man-made incident.
Federal IT professionals give themselves high DR2 marks – 70 percent give their agency an “A” or “B” in data backup and disaster recovery preparedness. Despite the high marks, only 8 percent of Federal IT professionals are completely confident that they could recover 100 percent of the data subject to service level agreements (SLAs) in the event of a natural or man-made incident. For government agencies, even one percent of data is an enormous slice – just one percent of Social Security recipients, for example, is approximately equal to the entire population of Washington, D.C.
These recovery and resilience problems will likely get worse. Federal IT professionals are facing unprecedented data growth and backup solutions that are nearing capacity. By 2015, agencies expect the amount of data they need to back up to grow by 39 percent. Just 46 percent of Federal IT professionals believe their agency’s current DR2 solution is sufficient for the next 12 months, while 25 percent believe their solution will get them through the next 12 months but not beyond.
Insufficient testing is also a major DR2 challenge. When asked how many times their agency had tested its disaster recovery solutions in the last 12 months, Federal IT professionals reported an average of 2.5 times. When those same Federal IT professionals were asked how many times they would recommend their agency test its disaster recovery solution, they reported an average of 5.3 times per year. Federal IT professionals are held back from testing as often as they would like due to lack of budget (68 percent), lack of support from the mission owners (42 percent), and incomplete solutions (42 percent). The majority of Federal IT professionals (61 percent) are able to test DR2 without any impact or interruption to production systems.
“Data is a critical asset and Federal IT professionals are sounding the alarm on DR2 preparedness,” said Jean-Paul Bergeaux, chief technology officer, SwishData. “To increase confidence in their systems, agencies should test their DR2 solutions often and thoroughly. Testing will expose vulnerabilities and help IT professionals secure support from mission owners for updates or improvements. Waiting until disaster strikes to test your system is too late.”
Mobile devices are outstripping agency efforts to integrate them. Federal IT professionals report mobile device vulnerabilities with their current DR2 systems – estimating that only 53 percent of data stored on mobile devices could be reliably restored inside their SLA. An over reliance on on-premise backup solutions may also jeopardize government data. Fifty-nine percent of agencies do not use any form of cloud-based DR2 solutions. Just one in three plan to increase, or start, using off-premise cloud backup in place of on-premise backup. When testing their DR2 solution, only 55 percent test their ability to restore data from a second location.
To get their DR2 systems prepared, MeriTalk and SwishData recommend that agencies assess their DR2 environment and perform regular tests. Tests should be thorough and include on-premise backup as well as secondary locations. Last, agencies should make sure they are prepared across all DR2 facets – technology, processes, and people.
The “Disaster Unpreparedness” report is based on an online survey of 150 Department of Defense and civilian agency chief information officers and IT managers conducted in December 2012. To download the full report, please visit http://meritalk.com/disasterunpreparedness.
The voice of tomorrow’s government today, MeriTalk is an online community and go-to resource for government IT. Focusing on government’s hot-button issues, MeriTalk hosts Big Data Exchange, Data Center Exchange, Cyber Security Exchange, and Cloud Exchange – platforms dedicated to supporting public-private dialogue and collaboration. MeriTalk connects with an audience of 85,000 government community contacts. For more information, visit www.meritalk.com or follow us on Twitter, @meritalk.
CMC 3030: Harnessing the Power of Social Media in Crisis Management Live Elearning Course
Access course materials at times convenient to you and complete the following activities each week:
- Virtual Instruction: View and listen to C4CS Professionals teach for approximately 1 hour each week.
- "Live" Discussions with Students World-Wide: Participate in a virtual classroom discussion and answer 2-3 discussion questions each week.
- Learn from Experts: There will be reading material assigned each week to supplement the instruction. Learn from industry experts and the latest research.
- Provide Social Media Strategies to the Leadership of your Organization: As part of the course you will be required to write an essay that demonstrates your ability to write a social media policy or to evaluate the appropriate social media toolkit for your organization. The work completed in this course can be immediately applied to improve the crisis communications plan for your organization.
Harnessing the Power of Social Media in Crisis Management is an introductory course designed to help professionals better understand and learn to use social media effectively. While the importance of traditional mass media in crisis management and
Credentialing and Accreditation
August 12-23, 2013
November 11-22, 2013
New program pays 10 percent commission to affiliates that refer new customers for SafeSoft's Sales and Marketing Productivity Solutions
WOODLAND HILLS, Calif. – SafeSoft Solutions, a leader in cloud-based sales and marketing productivity solutions for call centers and small to mid-size businesses, announced a new affiliate partner program today that pays a generous 10 percent commission to individuals who refer new customers to the company. The program pays-out the commission every month for twelve months.
"Our customers are the greatest asset that we have," said Nima Hakimi, CEO of SafeSoft Solutions, "and satisfied customers have long been a leading source of new customer referrals for us. First and foremost, we want to recognize and reward customers that tell others about the success they've had with SafeSoft. This is just one way we can express our appreciation for their continued business and for spreading the word about the value that we deliver."
Participation in the program is not limited to SafeSoft Solutions' customers, however. Consultants, resellers, call center industry professionals and individuals may also apply to join upon referral of a new prospect. In all cases, the commission is based on the number of seat licenses purchased by the new customer; referring agents can earn more by referring larger deals.
Mr. Hakimi said that qualified referral prospects are everywhere - customers across a range of industries have leveraged SafeSoft Solutions to increase revenue, improve productivity and lower cost-of-sales.
To refer a prospect right now, click here.
To learn more about this affiliate program, contact us, or find us online:
About SafeSoft Solutions
SafeSoft provides the most robust predictive dialer and inbound call center software on the market today, wrapped in a rich suite of services to provide a comprehensive solution proven to accelerate sales productivity. Our easy-to-use cloud-based offering is completely customizable to your needs, whatever your industry. Join the growing ranks of sales and marketing professionals in the banking, finance, insurance, debt settlement, travel and other industries who are leveraging SafeSoft for accelerated sales and revenue performance. SafeSoft Solutions is based in Woodland Hills, California.
The advanced solution will leverage social media data and mobile functionalities to facilitate crisis communications, while also aligning business continuity processes with strategic objectives, ISO 22301 standards, and enterprise GRC
PALO ALTO, Calif. – MetricStream, a market leader in Governance, Risk, and Compliance (GRC) solutions announced today the release of its enhanced Business Continuity Management (BCM) solution that integrates with IT GRC, risk management, supply chain management, and incident response frameworks.
The enhanced solution will help companies align their BCM processes with ISO 22301 standards and strategic objectives within the larger context of the enterprise GRC framework, extending into customer and supplier eco-systems. The solution will also provide real-time situational awareness via social media and feeds from authoritative sources such as the Federal Emergency Management Agency (FEMA). Companies can improve preparedness for disaster recovery by leveraging the mobile application capabilities supported by MetricStream GRC Platform.
Increasing occurrences of natural disasters, cyber-attacks, and terrorist threats have propelled BCM and disaster recovery preparedness to the top of every organization's agenda. In today's technology-reliant world, it is more important than ever that companies proactively protect themselves against the potential loss of revenue, customer relationships, and corporate reputation by implementing robust disaster recovery and business continuity plans.
MetricStream helps customers worldwide strengthen their end-to-end BCM processes, and the enhanced BCM solution boasts a range of new capabilities, including:
- Real-time situational awareness: The MetricStream solution connects to government sources and agencies such as FEMA and the United States Computer Emergency Readiness Team (US-CERT) to provide disaster and emergency alerts, weather feeds, power availability notifications, and data on cyber-security incidents and homeland security. The solution also tracks social media platforms such as Google Crisis Maps, Twitter, and Facebook for crisis updates. This information is then correlated with organizational assets and risks to determine the impact of a crisis. Accordingly, incident management workflows can be triggered though the solution, and tracked in real time via powerful dashboards and reports.
- BCM on the mobile platform: With pervasive mobility and the acceptance of BYOD across organizations, more and more people are using phones and tablets for official purposes. The widespread usage of mobile devices and the fact that they enable faster and instant communication at any point of time has prompted MetricStream to include mobile functionalities in its BCM solution. The solution leverages the mobile application capabilities supported by MetricStream GRC Platform to enable BCM related information, plans, and alerts to be communicated and made available over mobile devices via SMS and other channels. This helps ensure timely response and action in an emergency as a part of the crisis or incident management process.
- Support for ISO 22301 standards: The MetricStream solution offers a pre-built and configurable BCM content library based on ISO 22301 standards, which helps companies build policies, processes, controls, reporting templates, and eLearning modules that fully conform to these standards. Organizations can also efficiently migrate from the older BS 25999 standard to the newer ISO 22301 standard.
- Integration with GRC and strategic decision-making processes: The MetricStream solution helps integrate BCM processes with other enterprise GRC processes, including Enterprise Risk Management (ERM), compliance management, issue management, and supply chain governance. Instead of a BCM program operating in silo, it is integrated with the broader GRC and ERM programs, which strengthens collaboration, re-use of data, and sharing of strategic information across business functions. This enables advanced risk intelligence to be gathered from across the enterprise to help the management team make the right business decisions.
"Even as technology amplifies the impact of a crisis on the business, it also revolutionizes the way companies can respond to a crisis and communicate with their stakeholders," said Vasant Balasubramanian, Vice President of Product Management at MetricStream. "The latest enhancements to the MetricStream BCM Solution harness the power of social media and mobility to strengthen crisis management and crisis response efforts. The solution also helps protect stakeholder interests by aligning business continuity plans with enterprise risks and strategic decisions. At a broader level, the solution provides a centralized point of reference to manage the entire range of BCM processes across the extended customer and supplier eco-system, ultimately to enable efficient and effective business continuity, disaster recovery, and crisis management."
MetricStream is a market leader in Enterprise-wide Governance, Risk, Compliance (GRC) and Quality Management Solutions for global corporations. MetricStream solutions are used by leading corporations such as UBS, P&G, Constellation Energy, Pfizer, Philips, BAE Systems, Twitter, SanDisk, Cummins and Sonic Automotive in diverse industries such as Financial Services, Healthcare, Life Sciences, Energy and Utilities, Food, Retail, CPG, Government, Hi-tech and Manufacturing to manage their risk management programs, quality processes, regulatory and industry-mandated compliance and corporate governance initiatives, as well as several million compliance professionals worldwide via the www.ComplianceOnline.com portal. MetricStream is headquartered in Palo Alto, California and can be reached at www.metricstream.com.