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Volume 28, Issue 2

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Jon Seals

Inc. magazine recognizes TEOCO in annual "Inc. 5000" list of America's top performing businesses for fifth consecutive year

FAIRFAX, Va. – TEOCO, the leading provider of assurance, analytics and optimization solutions to communications service providers (CSPs), announced today its inclusion on the 2014 Inc. 5000 list of the USA's fastest-growing privately-owned companies. The annual list is compiled by Inc. magazine, the monthly print and online publication that focuses on growing companies in the SMB sector.  2014 is the fifth consecutive year that TEOCO has made the list, and the eighth time in total.

"It's an honor to once again be included on the Inc. 5000 list of America's best and brightest private companies," said TEOCO Founder and CEO Atul Jain. "Over the last 12 months, TEOCO has strengthened its market position by consistently delivering positive results and healthy profits, supported by the acquisition of AIRCOM International in December. Thanks to the dedication and commitment of our employees to our customers, our company has grown to become a truly global player in our market."

Complete coverage of the Inc. 5000 list, including company profiles and an interactive database that can be sorted by industry, region, and other criteria, is available online at www.inc.com/inc5000/list/


TEOCO is the leading provider of Assurance, Analytics and Optimization solutions to Communication Service Providers worldwide.  TEOCO's product portfolio includes Customer Analytics, Margin Assurance, Service Assurance and Network Optimization solutions.

Since 1995, TEOCO has helped over 300 of the largest CSPs around the world to manage and evolve their businesses efficiently and profitably, while enhancing the customer experience. TEOCO is widely recognized for its commitment to principled entrepreneurship, business ethics and employee ownership with a particular emphasis on its core values of alignment with employees, clients and community.

For more information, visit www.teoco.com 

NEW YORK – Send Word Now®, the leading notification service provider of more than 1,800 public and private sector organizations globally, announced today that it has been ranked in Inc. Magazine's list of 5000 fastest growing private companies in the U.S. This is the seventh consecutive year that Send Word Now has been included in Inc. Magazine's prestigious list.

Send Word Now has been ranked at number 4,118 with a three-year growth rate of 71%. Among Telecommunications providers, the company is ranked as number 102 on the list.

"Send Word Now is proud to receive the honor of again being named to Inc. Magazine's list of the 5000 fastest growing companies," said Tony Schmitz, President and CEO of Send Word Now. "Our company's continued growth has been driven by our unrivaled customer base, unparalleled product innovation and excellence in customer service. We are grateful to our many customers around the globe who make this honor possible."

Send Word Now's notification service is capable of transmitting tens of thousands of voice and text messages in minutes, all while gathering the feedback needed for rapid, sound decision making and better business resilience.  

Each year, Inc. Magazine releases its 500|5000 List, which ranks the fastest growing private companies in the United States. The list results are based on the percentage of revenue growth from 2010-2013.

About Send Word Now
www.sendwordnow.com | 212.379.4900 | 800.388.4796 | marketing@sendwordnow.com
Follow us on:  TwitterLinkedIn and Facebook

Headquartered in New York City, Send Word Now is the leading provider of on-demand alerting for crisis communication. The company's easy-to-use, web-based emergency notification solutions and mobile applications are used by businesses, government agencies, universities and non-profit organizations to ensure fast, effective, two-way communication when it is needed the most. Other solutions within Send Word Now's expansive portfolio include desktop alerting, IVR, integrated incident management, and SWN Direct, a revolutionary new recipient mobile app for urgent communication and collaboration.

Among its many accolades, Send Word Now was named a "Leader" in Gartner's 2014 Magic Quadrant for U.S. Emergency/Mass Notification Services. Its Alerting Service was recently awarded "Notification System of the Year" by DRI International, and the company received the 2013 Small Business Achievement Award from the Department of Homeland Security for its work with the Federal Emergency Management Agency (FEMA).

Wednesday, 20 August 2014 14:59

Managing mobile device risks

Ian Kilpatrick looks at the risks involved with mobile devices and how to secure them.

Mobile devices with their large data capacities, always on capabilities, and global communications access, can represent both a business applications’ dream and a business risk nightmare.

For those in the security industry, the focus is mainly on deploying ‘solutions’ to provide protection. However, we are now at one of those key points of change which happen perhaps once in a generation, and that demand a new way of looking at things.

The convergence of communications, mobile devices and applications, high speed wireless, and cloud access at a personal level, are driving functionality demands on businesses at too fast a rate for many organizations.



Lockton report provides information to help protect companies' employees and operations from Ebola threats.

The current Ebola outbreak, deemed ‘an international public health emergency’ by the World Health Organization, has left many companies uncertain of how to properly protect themselves, while ensuring the safety of its employees and operations.

"The situation on the ground is evolving quickly and poses a threat not only to companies with operations in the region, but to all companies who have employees that may come in contact with the Ebola virus while traveling internationally," said Logan Payne of Lockton's International Risk Management Team.

Most companies are concerned with two main areas when facing a threat like Ebola: personnel risk and an interruption of normal business operations leading to a loss of revenue.



Wednesday, 20 August 2014 14:56

Business Continuity Institute Africa Awards

The 2014 Business Continuity Institute Africa Awards took place on Tuesday 19th August at a ceremony to coincide with the SADC and ITWeb Business Resilience Conference in South Africa. The BCI Africa Awards are held each year to recognise the outstanding contribution of business continuity professionals and organizations living in or operating in Africa.

The Winners of the Awards were:

Business Continuity Manager of the Year
Sylvain Prefumo MBCI, Head of Business Continuity at the State Bank of Mauritius

Emmanuel Atta Hanson MBCI, Business Continuity Manager at Barclays Bank of Ghana Ltd, and Elnora Aryee-Quaynor, Director of Africa Risk and Quality at PricewaterhouseCoopers (Ghana) Ltd, were both Highly Commended

Business Continuity Public Sector Manager of the Year
Dr Clifford Ferguson, Business Continuity Manager at the Government Pensions Administration Agency

Business Continuity Consultant of the Year
Peter Frielinghaus MBCI, Senior BCM Advisor at ContinuitySA

Lynn Jackson MBCI, Senior Business Continuity Consultant at ContinuitySA, was Highly Commended

Business Continuity Team of the Year
Barclays Bank of Kenya

Deloitte was Highly Commended

BCM Newcomer of the Year
Darren Johnson AMBCI, BCM Advisor at ContinuitySA

Business Continuity Innovation of the Year

Business Continuity Provider of the Year (Service)

Most Effective Recovery of the Year
Barclays Bank of Kenya

Business Continuity Personality of the Year
Braam Pretorius

Congratulations to all the winners and well done to all those who were nominated. All winners from the BCI Africa Awards 2014 will be automatically entered into the BCI Global Awards 2014 which take place in November during the BCI World Conference and Exhibition.

Computerworld - When Healthcare.gov was launched last October, it gave millions of Americans direct experience with a government IT failure on a massive scale. But the overall reliability of federal IT operations is being called into question by a survey that finds outages aren't uncommon in government.

Specifically, the survey found that 70% of federal agencies have experienced downtime of 30 minutes or more in a recent one-month period. Of that number, 42% of the outages were blamed on network or server problems and 29% on Internet connectivity loss.

This rate of outage isn't anywhere near as severe or dramatic as what Healthcare.gov faced until it was fixed. But the report by MeriTalk, which provides a network for government IT professionals, suggest that downtime is a systemic issue. The research was sponsored by Symantec.

The report is interesting because it surveys two distinct government groups, 152 federal "field workers," or people who work outside the office, and 150 IT professionals.



Wednesday, 20 August 2014 14:54

The Enterprise in an App-Driven Universe

For all the care and feeding we’ve given to the data center over the years, it must be remembered that all that technology and the skills to operate it are a means to an end. The real prize these days is application performance.

An increasingly mobile workforce is fostering dramatic changes in the way work and productivity are measured, and enterprise infrastructure needs to keep up with these trends in order to remain relevant in the years to come. That means issues like throughput and compute power are still important, but so are architectural flexibility and the need to become more responsive to user needs.

According to a recent survey from SolarWinds, 93 percent of business people say the performance and availability of apps like Exchange, Sharepoint and NetSuite are crucial to their job performance, with nearly two-thirds describing them as critically important. At the same time, however, 36 percent say they have waited a full day for problems to be resolved in mission-critical apps, while 22 percent have experienced wait times of several days.



By Claire Phipps, MBCI

Businesses are usually in operation to make money and deliver a service or provide a product. To be successful there are many traits required and by ensuring your business is dynamic, adaptive, efficient and cost effective are all good starting points. Who would want a business that is passive, rigid, ineffective and expensive?

The same is true when talking about good management disciplines and recognised international standards and best practice.

So why don’t we evolve these disciplines and channel our way of thinking to change the way in which we deploy them. Adapt the methods in which we operate to one of ‘organizational resiliency’ - an all-encompassing comprehensive management discipline that ‘ticks all the right boxes’, provides success, growth, strength, security and a return on our investment.

Within my industry, there has long been an ongoing discussion and debate with regards to the future of business continuity and whether or not organizational resilience is the way forward. The fact that we are still not getting a concrete answer could be the answer itself. Yet again I’m hearing the phase being more commonly discussed and thought I would consider my own opinions on the topic and open this up for further discussion.



Senior disaster management officials from APEC economies, meeting in Beijing in the aftermath of the Ludian Earthquake in Southwest China, have detailed new far-reaching measures to strengthen relief and risk reduction capabilities across the Asia-Pacific, the world’s most disaster-prone region.

Upon observing a moment of silence for the victims of the 6.5 magnitude quake, officials were briefed on efforts to help survivors and speed recovery, and sanctioned deeper cooperation to protect against future emergencies. Joint actions are being taken forward in technical capacity building exchanges between APEC economies.

“The frequent occurrence of natural disasters poses a serious threat to lives and the economic health of the entire region,” cautioned Dou Yupei, China’s Vice Minister of Civil Affairs, in remarks to the 8th APEC Senior Disaster Management Officials’ Forum. “We must join hands to reduce disaster risk and guarantee the coordinated development of society, economy and the environment.”



IFMA, the US-based International Facility Management Association, has published an overarching guide to business continuity and emergency preparedness. It includes results from the IFMA 2014 Business Continuity Survey and research forums on emergency preparedness and business continuity.

‘High Stakes Business: People, Property and Services (Facility Management Perspectives on Emergency Preparedness and Business Continuity in North America)’ looks at the growing necessity of emergency and business continuity planning as a strategic priority; one which provides a unique opportunity for facility managers to establish valued partner status in ensuring organizational resiliency and longevity.

“Emergency preparedness and business continuity are critical and complex tasks that affects all facets of commercial and institutional facilities are central to FM worldwide. This publication provides practical guidance to facility professionals in order to develop plans that will best equip their organizations to resume normal operations as quickly as possible after disaster strikes,” said Stephen Ballesty, IFMA Board of Directors, IFMA Research Committee Chair, Director, Head of Advisory, Head of Research.

The report is available at a cost of $180 for non IFMA members and £90 for members.

More details.