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Summer Journal

Volume 29, Issue 3

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Jon Seals

RENO, NV – New data from Synergy Research Group shows that Microsoft is now challenging for leadership in the enterprise SaaS market. In 2015 Microsoft grew its market share by almost three percentage points but was still a little way behind long-time leader Salesforce. However, Microsoft continues to grow its SaaS revenues much more rapidly. The other top ten players in the market are Adobe, ADP, Google, IBM, Intuit, Oracle, SAP and Workday. Microsoft achieved the second highest 2015 revenue growth rate among the top ten SaaS companies. SAP, Adobe, IBM and Workday all achieved 2015 growth rates in excess of 50% and Oracle too is now surging ahead.

The enterprise SaaS market grew by almost 40% in 2015 and Synergy forecasts that it will more than triple in size over the next five years. The smaller consumer SaaS market is only a third the size of the enterprise market and also has a lower growth rate. While it is not the leader in consumer SaaS, it is notable that Microsoft's growth far outstrips that of other major consumer SaaS operators.

"In many ways SaaS is a more mature market than other cloud markets like IaaS or PaaS," said John Dinsdale, a Chief Analyst and Research Director at Synergy Research Group. "However, even for SaaS it is still early days in terms of market adoption. It is notable that the big three traditional software vendors -- Microsoft, Oracle and IBM -- are all now growing their SaaS revenues faster than the overall market and yet SaaS accounts for less than 8% of their total software revenues."

About Synergy Research Group

Synergy provides quarterly market sizing and segmentation data on cloud and related markets, including company revenues by segment and by region. Synergy Research Group (www.srgresearch.com) helps marketing and strategic decision makers around the world via its unique insights and in-depth analytics.


Google is reimbursing Google Compute Engine users up to 25 percent of their monthly charges after an outage that impacted instances across all regions on Monday.

The outage lasted 18 minutes, and did not affect Google App Engine, Google Cloud Storage, or other Google Cloud Platform products. While 18 minutes may not sound like a lot of time, in the cloud world it is. And because the outage impacted multiple regions, it meant clients couldn’t failover to a new region in order to mitigate the impact of the outage.

According to a lengthy and apologetic post mortem on the Google Cloud Platform status page on Wednesday, the issue began when engineers removed an unused GCE IP block from its network configuration and instructed its systems to propagate the new configuration across the network.



JACKSON, Miss. – Floodwaters have receded from the severe storms that hit beginning March 9, but they are leaving behind the perfect damp environment for mold and mildew to thrive, advises state health officials.

According to the Mississippi State Department of Health (MSDH), mold can be identified by its musty, earthy odor and its fuzzy growth or discoloration on hard surfaces, furniture and carpeting. But it is not always visible – it can spread through cooling/heating ducts as well as wall insulation. It can cause coughing, sneezing, wheezing and asthma that should be treated by a doctor.

Mold should be cleaned up as soon as possible or it may create health hazards, especially among the elderly, the very young and those with compromised immune systems, allergies or asthma.

MSDH recommends a two-step cleaning process. First, clean all hard surfaces, such as metal, glass, solid wood, plastic and other nonporous materials with a non-ammonia detergent and hot water. Then, disinfect all cleaned surfaces with a 10-percent household bleach solution (one-and-a-half cup of bleach in one gallon of water).

Then dry or air dry by opening windows and doors, and turning on ceiling fans for more ventilation.

Do not mix bleach with ammonia or other cleaners. Wear protective gear including rubber boots and gloves, goggles and an N-95 mask while cleaning.

According to the health department, the general rule for porous materials is if you cannot wash it, throw it away. Throw out all moldy items that cannot be thoroughly cleaned, such as carpets, mattresses, upholstered furniture, stuffed animals, pillows, wall coverings and all paper products. Remove drywall or insulation that has been dampened by floodwater. Allow the wall studs to dry before installing new insulation and drywall.

For areas of mold clean-up larger than 30 square feet, please consult a professional mold remover.


FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

(TNS) - A year and a half ago, the Hunter brothers of Vallejo were not sure there would be a light at the end of the tunnel created for them by the so-called South Napa Earthquake.

The Mare Island building, which housed their successful business, was badly damaged in the Aug. 24, 2014 temblor, forcing them to move and they weren’t sure where they were going to go.

The last part of that process — moving Western Dovetail’s offices into the firm’s new Mare Island building — was recently completed, and everyone is letting out a collective sigh of relief.



Specialty Medical Center in Kuwait Implements State-of-the-Art Contact Centre to Streamline Patient Care

SALMIYA, KUWAIT – Inaya Medical Center, a multispecialty clinic in Salmiya providing critical care services, is collaborating with Viacomms Telecom and Avaya to transform its contact center operations. The Avaya Customer Engagement solution provides Inaya patients with a seamless, personalised interaction experience across multiple communication channels, and helps ensure all queries are automatically routed to the right agent. 

As customer demands began to change, Inaya wanted to offer integrated and consistent cross channel interaction between their contact center and its customers. The new contact center solution provides the medical center with several key patient care benefits, including:

  • Automated prompts, enhanced by Viacomms' customized software modules to call patients and remind and reconfirm, cancel or reschedule upcoming appointments.
  • A dynamic call list which is automatically updated when an incoming call is missed, to help ensure that customer queries are attended to later by an agent.
  • A feedback module, which allows the patients to rate their experience after a visit to the clinic and after every interaction with an agent.

The Avaya contact center delivered by Viacomms was built to complement the customer-centric business model adopted by Inaya and other healthcare providers to provide their patients with the highest possible level of service.

Inaya Medical Center was established in 2006 with the sole purpose of providing patients with exceptional health care services in areas such as ENT, dermatology, obstetric gynecology, pediatrics and ophthalmology, made possible through highly experienced doctors and care teams.


"As a customer-centric business we wanted to ensure that our customers have a hassle free experience with us which requires a constant line of communication with our agents. We achieved this with the implementation of the Avaya Contact Center delivered by Viacomms. The customized solution perfectly provides for our business needs by automating a number of processes and ensuring all customer calls are attended to and managed." 

Abdullah Boodai, Owner, Inaya Medical Center

"Our work with Inaya Medical Centre has given us deeper insight into the unique customer service requirements of the medical sector. With the Avaya Contact Center we were able to provide a solution to address the centers specific business needs. We are happy that we have been able to transform the customer engagement experience and add value through our customized software modules."

Jolian Ibrahim, CEO & Co-Founder, Viacomms Telecom

"Avaya is committed to delivering Digital Transformation-as-a-Service to organizations of all sizes. With our customised and innovative technology solutions, businesses can achieve the competitive advantage they require today. Our contact center provides for efficiency in business process and allows for agents to serve their digitally savvy customers better and manage their expectations." 

Mohammed Areff, Vice President, Middle East, Africa and Turkey, Avaya

Tags: Avaya, contact center, healthcare,

About Inaya Medical Center
Inaya Medical Center is a multi-specialty medical center located in Salmiya offering a wide range of medical services. Our highly competent medical staff provides the highest quality of medical services through the use of cutting edge medical techniques. 

About Viacomms Telecom KSCC

Viacomms Telecom is Kuwait Shareholding Company specialized in providing Customer Engagement Solutions from world-class vendors who rank as the top leaders in Gartner Magic Quadrant. We believe that customers deserve the best so we provide our clients with completely customized solutions backed up by top-notch experienced technical specialists who hold the highest vendor certifications.

About Avaya

Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.

Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements.

All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners

Follow Avaya on TwitterFacebookYouTubeLinkedInFlickr, and the Avaya Connected Blog.

Image Available: http://www.marketwire.com/library/MwGo/2016/4/14/11G093471/Images/doctors_000015276122Medium-2-a67b2f628cceb5b480b1a09fbe01333d.jpg


ST. LOUIS, Mo. – TierPoint, a leading national provider of hybrid IT solutions, announced that it has been selected by GlaxoSmithKline (GSK) to support the company's global data consolidation and protection initiatives.

GSK is one of the world's leading research-based pharmaceutical and healthcare companies. As part of its overall strategy to increase growth, reduce risk and improve long-term financial performance, a GSK team was tasked with consolidating a large portion of the company's global hardware footprint and moving it offsite to a hardened, Tier III data center facility. After comprehensive assessments and an extensive audit of TierPoint systems and processes, GSK's engineering team determined that TierPoint exceeded the strict infrastructure requirements initially set forth, resulting in the decision to relocate GSK's networking computing unit to TierPoint's TekPark facility in Pennsylvania.

"TekPark's state-of-the-art design, scalability and growth potential, along with highly redundant and concurrently maintainable systems meet the critical uptime and operational efficiency requirements of GSK's Customer global network," said William Trifaro, Director of GSK Data Centre Operations and Facilities. "TierPoint's ability to deliver capacities and security levels that far exceed industry standards became the tipping factors in our decision."

"Increasingly, our customers want more than a traditional colocation solution. They are seeking a highly-customized Hybrid IT model that delivers the highest levels of risk mitigation available for cloud and colocation infrastructure," said Bob Hicks, TierPoint Senior Vice President, Operations. "TierPoint's capabilities in helping customers meet stringent compliance requirements and provide robust network security strategy differentiate us in the market. We are excited to provide such a comprehensive solution to GSK."

TierPoint's TekPark facility has a comprehensive portfolio of compliance certifications, including HIPAA, PCI Cloud, PCI DSS, GLBA, and ITAR. In response to growing demand, TierPoint is making significant investments to build-out facilities in Pennsylvania and elsewhere; offer enhanced services such as Distributed Denial of Service (DDoS) protection; and augment public, private, and hybrid cloud solutions.

About TierPoint

TierPoint is a leading national provider of best-in-class IT infrastructure services that help clients improve business performance and manage risk. The company offers multi-tenant, private, and hybrid cloud solutions; disaster recovery, business continuity and other managed services: and colocation -- all backed by a commitment to superior customer service and highly-redundant, carrier-neutral data centers coast to coast.

Integrated With Disaster Recovery and Providing Customers Control Over Their Virtual Environment Across the Caribbean and Latin American Region

MIAMI, Fla. – C&W Business, a division of Cable & Wireless Communications, Plc (LSE: CWC), today announces the launch of an innovative high-value Software Defined Data Center (SDDC) solution that allows customers to use Information Technology as a Service or ITaaS from any one of the Company's datacenters. This technology provides customers the opportunity to be in complete control of their IT Infrastructure from any one device or location across the Caribbean and Latin American region.

C&W Business has leveraged this technology by designing Virtual Data Centers (VDC), a flexible pool of virtual resources of RAM, CPU and Storage, that allows customers to utilize and create and re-create their production, disaster recovery, test, quality assurance, development environments and several other uses they may need to run an efficient and cost effective operation.

The Company's SDDC affords both customer flexibility and scalability in a virtual environment making it easy and inexpensive to configure and control their multiple environments. For instance, customers purchasing 400GB of RAM and associated CPU and storage can consume 50GB of RAM from the Cayman Islands datacenter for a test site, 200GB out of the Panama datacenter for their production site, and 150GB of RAM out of the Curacao datacenter for their Disaster Recovery (DR) environment. Therefore customers can continue running their day-to-day operations while ensuring important applications and data are backed up in separate environments.

C&W Business has invested heavily in offering its customers this Innovative Infrastructure as-a-service platform running on seven datacenters that are connected to C&W's robust, reliable and redundant Fault Tolerant Network infrastructure, which spans across 48,000 km across 42 countries. Also, C&W Business employs some of the highest certified staff in the region to provide 24x7 proactive monitoring of its SDDC solution through the Company's NOCs (Network Operation Centers), SOCs (Security Operation Centers) and Datacenters.

In the 21st century, IT needs to always be on, support multiple devices and platforms and adapt to changing business requirements by optimizing performance and scalability to support big data. Also, they need to ensure their departments are able to focus on adding value to organizations by educating business counterparts on how to use IT to generate competitive advantages. For this reason, many industries such as banks, universities, insurance companies, hospitals, and governments are increasingly adopting these types of high-value ITaaS solutions that boost efficiency and drive innovation.

With this SCCD platform, C&W Business is able to provide the only true Hybrid IT solution in the region. Regardless of where clients' servers are physically located, whether on their own premise, in C&W datacenters, or in the cloud, IBM AIX, IBM i/OS (AS/400), Windows, Linux, and many other different platforms are seamlessly integrated and available to be consumed 'as a service'.

The C&W Business SCCD solution is fully available with several Enterprises and Government institutions actively benefiting from its features already in Colombia, Panama, Central America and the Caribbean.

About Cable & Wireless Communications Plc

Cable & Wireless Communications Plc (CWC) is a full service communications and entertainment provider, operating in Latin America and the Caribbean. With annual sales of over US$2.4 billion, it operates both mobile and fixed networks, supported by submarine and terrestrial optical fibre backhaul capacity. CWC delivers superior high-speed mobile data, broadband and video services. It has leading market positions in Mobile, Fixed Line, Broadband and Video consumer offers. Through its business division, CWC provides data centre hosting, domestic and international managed network services, and customised IT service solutions, utilising cloud technology to serve business and government customers.

The Group also operates a state-of-the-art subsea fibre optic cable network that spans more than 48,000 km -- the most extensive in the region -- as well as 38,000 km of terrestrial fibre providing wholesale and carrier backhaul capacity.

CWC has more than 7,300 employees serving 6.4 million customers (Mobile 4.1m; Fixed Line 1.1m; Video 470k and Broadband 690k) across 42 countries. The Group's leading brands include; LIME and Flow in the Caribbean; BTC in The Bahamas; Mas Movil in Panama; C&W Business and C&W Networks. CWC is the market leader in most products offered and territories served. It is a major contributor to local communities through its corporate social responsibility programmes.

Cable & Wireless Communications Plc's shares are quoted on the London Stock Exchange under the ticker CWC. The Group is headquartered in London with its operational hub located in Miami, within close proximity to the Caribbean and Latin America.

For more information visit: www.cwc.com.

Raises the Bar for Security in Cloud Data Warehousing With a Comprehensive Set of Security Capabilities, Strong Partnerships, and Support for HIPAA Compliance

SAN MATEO, Calif. – Snowflake Computing, the cloud data warehousing company, today announced new features, third-party validations including support for HIPAA compliance, and a partner integration that together deliver a new standard in built-in security for cloud data warehousing. This comprehensive approach eliminates the complexity and burden of securing data that other solutions place on the customer, giving customers the peace of mind needed to trust important data to the Snowflake Elastic Data Warehouse.

Snowflake's announcement reinforces the growing recognition that security in the cloud can meet demanding customer requirements. In fact, Gartner predicts that by 2017, the number of enterprises with policies against placing any sensitive data in the public cloud will have dropped to 5%.(1) By building end-to-end security into its data warehousing service, and offering encryption everywhere, Snowflake ensures that customers can safely move data to the cloud and use the Snowflake service to power their analytics without the increasingly heavy burden of securing their own data environment.

"With organizations increasingly looking to the cloud, security has become a focal point of today's data storage conversation and concern," said Bob Muglia, CEO of Snowflake Computing. "To date, database offerings have put the burden of security on the customer, leaving them to configure, manage, and monitor infrastructure, data, and application security. Snowflake has brought world-class security expertise to designing security into our service from the start, going above and beyond other offerings to relieve users of this burden so that they can focus on solving business problems rather than suffer the headaches of security management."

The feature set delivers key offerings including:

  • Always-on Enterprise grade encryption. Snowflake automatically encrypts all customer data by default, in transit and at rest, using the latest security standards and best practices at no additional cost.
  • Multi-factor authentication. Snowflake offers integrated multi-factor authentication, to further control access to the Snowflake service, and to reduce the threat of brute force attacks.
  • Federated Services. Snowflake offers federated services for organizations that want to leverage their existing SAML 2.0 investments. 
  • Automatic key management. Snowflake rotates account and table keys on a regular basis, entirely transparent to the customer and requiring no configuration or management.
  • Intrusion Detection. Integrated SIEM services for monitoring and notifying customers of potential suspicious activities to help them thwart attacks.
  • Role based access. Snowflake allows role based access and control for both data access and operation.
  • Dedicated Instances. For customers with sensitive data who need added security including compliance requirements in a virtualized environment, Snowflake offers the option of dedicated compute resources.

Snowflake has also partnered with Okta, the leading provider of identity and mobility management for the cloud and mobile enterprise, to help customers integrate Snowflake security with their broader application environment. This integration enables Snowflake customers to use Okta's federated authentication services to extend their own authentication mechanism within the Snowflake service.

"As people increasingly look to the cloud to help them get more from their data, they need confidence that their data is secure," said Ryan Carlson, Okta CMO. "Okta and Snowflake have worked together bringing their extensive knowledge to enable customers to securely connect users and applications with data in the cloud. Rather than worrying about how to build a secure solution, customers can take advantage of our deep expertise delivering the secure data warehouse as a service."

Snowflake has also received key third-party validations of its service and processes, including a Service Organization Control (SOC) 2 Type II report and HIPAA compliance. SOC 2 is an industry standard that validates the security of infrastructures and services for cloud-based service providers. The HIPAA Security Rule (issued under the Health Insurance Portability and Accountability Act of 1996 or "HIPAA") requires appropriate administrative, physical and technical safeguards to ensure the confidentiality, integrity, and security of electronic protected health information. The Snowflake Service enables customers who are regulated by HIPAA to store and analyze data in a manner that meets HIPAA Security Rule requirements.

Snowflake's comprehensive approach provides customers the assurance they need to store and analyze their data in the cloud. CapSpecialty, a preferred provider of specialty insurance products to the SMB market, uses Snowflake's secure data warehouse as a service to analyze 10 years of data (read more). "While selecting the right service, we came to the conclusion that achieving the level of security provided by Snowflake could only have been done internally at a far greater cost," said Bob Asensio, CIO CapSpecialty.

To learn more about how CapSpecialty uses Snowflake's secure service to perform queries 200x faster, click here.

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Snowflake Resources

About Snowflake
Snowflake Computing, the cloud data warehousing company, has reinvented the data warehouse for the cloud and today's data. The Snowflake Elastic Data Warehouse is built from the cloud up with a patent-pending new architecture that delivers the power of data warehousing, the flexibility of big data platforms and the elasticity of the cloud -- at a fraction of the cost of traditional solutions. Snowflake can be found online at snowflake.net.

(1) Gartner "Predicts 2016: Cloud Computing to Drive Digital Business" by David Mitchell Smith, et al., December 8, 2015


Integration Delivers Unprecedented Visibility and Protects Enterprises From Malware Attacks Across Their Entire Cloud Footprint

SANTA CLARA, Calif. – Palerra, the leader in cloud security automation, and Check Point® Software Technologies Ltd. (NASDAQ: CHKP), today announced integrations that unite Palerra LORIC Cloud Access Security Broker (CASB) capabilities with Check Point's industry leading threat prevention platform. By means of this integration with Check Point, joint customers now have the ability to automatically detect and quarantine malware in Shadow IT SaaS applications and sanctioned cloud services, as well as custom applications built on top of PaaS or IaaS providers.

"Earlier this year we announced LORIC Discovery, an offering that addresses the modern challenges enterprises face with regard to Shadow IT. We are further extending our innovation by integrating with Check Point's malware sandboxing capabilities, thereby providing enterprises the strongest threat protection in the cloud," said Adina Simu, VP of products for Palerra. "Through this interoperability, enterprises can leverage Palerra LORIC to apply the latest threat analytics to all newly discovered Shadow IT applications as well as sanctioned cloud infrastructure and SaaS applications, enabling them to make intelligent decisions in real time."

With this integration, customers are able to:

  • Discover Modern Shadow IT Applications - Via integration with Check Point next generation firewall, uncover the use of unsanctioned SaaS applications, as well as federated applications integrated with sanctioned applications. In addition, discover the use of custom applications within IaaS and SaaS environments such as Amazon Web Services and Force.com.
  • Identify and Quarantine Zero-Day Malware - Leverage the latest sandboxing technology to identify zero-day malware on both newly discovered cloud services, as well as content in sanctioned cloud applications, and quarantine the service or the content as necessary.
  • Employ Consistent Threat Protection Across the Enterprise - Extend Check Point's industry-leading threat protection capabilities from securing offices and campuses to cloud-based infrastructure and applications.

To learn more about Palerra LORIC:

About Palerra
Palerra helps organizations protect their business-critical cloud infrastructure and data with Palerra LORIC™, the industry-leading solution for cloud security automation. Palerra is the only Cloud Access Security Broker (CASB) that provides visibility and security across the entire security lifecycle from infrastructure to applications, enabling organizations to realize the full promise of the cloud. Leading enterprises including BMC Software, Jefferies, and VMware leverage LORIC for continuous monitoring and security of their cloud applications. Palerra is a privately held company funded by Norwest Venture Partners, Wing Venture Capital, and August Capital, and is headquartered in Santa Clara, Calif. For more information, visit www.palerra.com.