The Continuity Logic customized demo provides an opportunity for qualifying organizations to evaluate Frontline Live 5™, with their plans, desired controls, policies, and procedures. This first-of-its-kind system for both business continuity and many other areas of Governance, Operational Risk and Compliance (GRC) is powerful, but often best viewed with some of your familiar plans, data and templates.


Spring World 2016

Conference & Exhibit

Attend The #1 BC/DR Event!

Fall Journal

Volume 28, Issue 4

Full Contents Now Available!

Jon Seals

The lifecycle of any given technological innovation follows a fairly standard path: proposal, development, deployment and then either success or failure based on cost, efficacy, execution or a number of other factors.

With the cloud, however, we seem to be diverging from this pattern, or at the very least the process is being drawn out due to the radical and fundamental way it affects the entire data stack, and indeed the entire business model.

The private cloud in particular seems to be caught in a no-man’s land of doubt/certainty, confusion/clarity, and ongoing debate between those who support it to the nines and those who chalk it up to so much wishful thinking. On any given day, a web search of the terms “private cloud” can produce the following results:



Hershey Entertainment and Resorts, the company that owns Hershey Park, is investigating a possible data breach.

And as a result, Hershey Park tops this week's list of IT security news makers, followed by Damballa, Malwarebytes and The Hartford.

What can managed service providers (MSPs) and their customers learn from these IT security news makers? Check out this week's list of IT security stories to watch to find out:



TNS - Miss Piggy is flying again.

But even as the lumbering P-3 Orion aircraft takes part in its first mission since getting two new engines in a life-extending overhaul, the National Oceanic and Atmospheric Administration is looking for the next generation of hurricane hunting aircraft.

Miss Piggy and NOAA’s other Orion, named Kermit, are stationed at MacDill Air Force Base. Each plane was put into service during the mid-70s and has flown more than 10,000 hours, into more than 80 hurricanes. They are long, grueling missions, often subjecting the crew to zero gravity as the aircraft lurch up and down in buffeting winds. With the pounding they’ve taken, the planes need the $42 million refurbishing to stay on the job during the June through November hurricane season and beyond.

But even with new engines, new wings and upgraded avionics and scientific instrumentation, they won’t fly forever. More like 15 years.



The Online Trust Alliance (OTA) recently released its 2015 Online Trust Audit & Honor Roll. For the report, OTA analyzed approximately 1,000 websites in three categories: consumer protection, privacy and security. According to a release, the seventh annual audit now includes websites of the top 50 leading Internet of Things device makers, wearable technologies and connected home products.

It’s tough to make the honor roll; that’s what makes it special. But then, this is the type of honor roll you want companies to make, especially if it is a company you do business with (or if it is your website being evaluated). Unfortunately, nearly half of all of the websites failed. Even more alarming was that the new category of IoT had an even more dismal showing, with a 76 percent failure rate.

In an ITProPortal article, Craig Spiezle, executive director and president of OTA, stated:



Sure, the average consumer is worried about storing their data in the cloud or sharing it through cloud-based file sharing, but how can managed service providers (MSPs) respond to an enterprise when even their own IT professionals are worried about the state of security in the public cloud?

In 2011, Symantec and the National Cyber Security released a study that reveals cyber attacks cost small- and medium-sized businesses an average of $188,242. Perhaps even more alarming, research conducted by Gartner shows that nearly 90 percent of the companies that were victimized by a major data loss went out of business within six months of the attack.

One-third of the 1000 IT professionals responding to a Bitglass survey said that they experienced more security breaches with the public cloud than their internal information technology function.



Monday, 29 June 2015 00:00

Preparing for the Unexpected

Stuff happens. We may not like it, we may even consider it unfair, but it is a fact of life. In the business environment, the question is: Are management and the Board prepared to respond?

Two years ago, I had the opportunity to talk with the Chairman of the Board for a major institution. He observed he had talked with some of his peers about recurring situations across America that had caused a reputation hit. There was a train of thought in this discussion that there had to be a connection between an organization’s risk assessment and its crisis management. In other words, should the risk assessment process inform the organization’s crisis response team?

It’s a fair question. And it’s important. Even the proudest organizations and brands are not immune to being called out by the unexpected.



(TNS) — Philadelphia’s security preparations for Pope Francis’ 48-hour visit have been going on for more than a year. For Ignazio Marino, mayor of Rome, papal security is an everyday issue.

“It’s pretty tough because the pope is a terrific person, he attracts millions of people, so traffic and security is a huge, huge issue — particularly in these days and time with possibility of terroristic attacks, we are always concerned,” Marino said Thursday outside his office in Rome.

The final day of the Philadelphia delegation’s trip to Rome focused largely on getting input from Roman and Vatican City authorities on security and infrastructure for large-scale events featuring the pope. A separate news conference discussed the programming for the World Meeting of Families.



Information overload. Big data. Social media. Mobile computing. Bring-your-own-device policies. Cloud computing. New technologies. Records and information management continues to struggle with fundamental and, to a degree, existential challenges. The challenges to records and information management created by today’s technology are unprecedented and ever changing. Executives responsible for ethics and compliance must now address growing complexities in the management of records and information within their organizations. They must identify and implement new tools and techniques to match the challenges of today and the future while creating a culture of compliance in the records and information management sphere that aligns with the needs of 21st century business.

The Definition of a Record Is Changing: Records Are Created and Stored Differently

The vast majority of today’s business is fueled by, and conducted using, technology. Business records are almost exclusively becoming electronic and are generated by a wide variety of ever-changing devices, systems and applications. Records managers who have historically employed retention schedules to detail appropriate retention periods and records disposition actions are faced with adjusting their thinking to accommodate new and different types of records. The volume of data and the proliferation of that data across many platforms, repositories and devices makes capturing, preserving, managing and eventually disposing of records exceedingly difficult.



Recovery is the least understood (and least studied) part of the emergency management cycle with little systematic information about tracking progress geographically and over an extended time. Unfortunately, once the disaster field offices close in local communities, recovery activity wanes. For hard-hit communities, recovery is a long-term process of rebuilding lives, livelihoods and the sense of place that once characterized the community. Recovery takes months to years in some places and decades for other communities.

Hurricanes Katrina and Sandy afforded an opportunity to conduct a natural experiment to compare recovery from two different storms and their effects on two different locales: coastal New Jersey in the case of Sandy and coastal Mississippi for Katrina. While the storms were different in magnitudes and timing, each resulted in significant storm surge impacts affecting a large section of the coastline. For New Jersey, storm surge flooding occurred from Upper New York Bay south to Delaware Bay, ranging between eight feet at Sandy Hook to four feet in Downe Township. The entire Mississippi coastline was affected with storm surges ranging from 28 feet nearest to Katrina’s track close to the border with Louisiana and Bay St. Louis to 17 feet farther to the east in Pascagoula.



TEMECULA, Calif. – Today, Airbus DS Communications, an entity of Airbus Defense and Space, is introducing multiple new products and upgrades within its suite of VESTAâ 9-1-1 solutions. The release includes the launch of the VESTA® SMS solution, the company’s text-to-9-1-1 platform, an entirely new VESTA™ Map solution, and significant upgrades to the VESTA™ Analytics solution. Each delivers leading edge technology to strengthen and advance public safety communications for communities of all sizes.


“Airbus DS Communications works tirelessly to meet and exceed the evolving needs of public safety officials and communities. This has never been more evident than in the release of this collection of upgrades to the VESTA 9-1-1 family of products,” said Bob Freinberg, CEO of Airbus DS Communications. “I am particularly excited to announce our new SMS offering which places text-to-9-1-1 capability inside our VESTA 9-1-1 solution, giving agencies the ability to easily address text calls. This is what our customers have been asking for.”

The VESTA SMS solution is based on the NENA i3 specification and supports interfacing Text Control Center (TCC) service providers as outlined in the Joint Alliance for Telecommunications Industry Solutions (ATIS) and the Telecommunications Industry Association (TIA) J-STD-110 specification.

It provides emergency call taking centers critical capabilities to tackle the new job of managing SMS (Short Message Service) calls. For example, call takers have the ability to simultaneously manage an SMS session and a voice call from the same caller should that caller wish to switch to SMS or utilize it as a supplemental communications method. Additionally, call takers can manage multiple active SMS sessions and have the flexibility to transfer a session, including the entire conversation and location information, to another public safety answering point (PSAP) within the agency.

The VESTA SMS solution also supports location display on the existing mapping solutions, VESTA™ Locate and VESTA Map.

Brazos Valley Council of Governments in Southeast Texas is one of the beta test sites for the VESTA SMS and VESTA Analytics solutions, and was the first public safety agency in the nation to deliver a native text-to-9-1-1 message through call answering equipment, not a third party texting or messaging application.


“Being the first agency in the U.S. to complete a native text-to-9-1-1 call is a major step forward and will greatly improve our ability to protect our communities,” said Anita Pitt, 911 Program Manager for Brazos Valley Council of Governments. “Our call takers are impressed with the ease of use of the SMS functionality and how naturally it fits into the classic call taking process. The integration of SMS into the VESTA Analytics system is a boon from a management standpoint and allows us to take a deeper, more critical look at all aspects of the call center, including SMS calls for assistance.”


The latest version of the VESTA 9-1-1 solution, in addition to the SMS integration, offers many other new functionalities such as support for nearly triple the number of Enhanced IP phones.

The VESTA Analytics solution received a significant update that increases its flexibility and functionality. Notably, it now offers full-featured reporting for text-to-9-1-1 calls, which can be incorporated alongside voice call data. This secure, browser-based application for easy access and maintenance now supports Internet Explorer 10 for improved security and reliability.

The latest version also addresses the growing need for more advanced data mining and pre-calculates many 9-1-1 key performance indicators (KPIs). It also includes a built-in Scenario Management System that allows users to create and save their own associations regarding incident reconstruction, organization, searching and archiving.


Indio Police Department in Southern California beta tested both the VESTA Analytics and the VESTA Map solutions and has been a longtime Airbus DS Communications 9-1-1 customer.


“The capabilities of these solutions, in addition to the work and data flow that exists between them, have already been transformative in our call center,” said Lori Brown, Communications Unit and 911 Supervisor for Indio Police Department. “The VESTA Map solution provides an incredible level of location accuracy and insight into dynamics on the scene—from road closures to the likely drift of hazardous gases. This information just flows into the VESTA 9-1-1 system to be relayed to first responders.”


“The new VESTA Analytics solution provides a level of detail, across the whole 9-1-1 platform, that has the potential to transform how managers assess and administer their call center,” added Brown.


The VESTA Map solution is entirely new and offers users a real-time mapping built on Esri’s ArcGIS for Server, an advanced Geographic Information System (GIS) technology. The solution can support regional or statewide 9-1-1 systems via an Emergency Services IP Network (ESInet) so public safety providers can share resources and save costs.


Within public safety answering points, the solution provides call takers robust and easy search options, along with integrated Hazmat functionality including Areal Locations of Hazardous Atmospheres (ALOHA) footprint files and Emergency Guidebook data. Both can lessen the time it takes for first responders to safely address the situation at the scene.


“Each new and updated component of the VESTA 9-1-1 family upholds the promise at the home of VESTA—to create smarter ways to keep all our communities safe,” said Freinberg.

For more information, visit Airbus-DSComm.com.

About Airbus Defence and Space

Airbus Defence and Space is a division of Airbus Group formed by combining the business activities of Cassidian, Astrium and Airbus Military. The new division is Europe’s number one defense and space enterprise, the second largest space business worldwide and among the top ten global defense enterprises. It employs more than 38,000 employees generating revenues of approximately €13 billion per year.

Airbus DS Communications, an Airbus Defense and Space Holdings, Inc. company, is a global leader and trusted source for mission-critical communications technologies. The VESTA® product suite provides Next Generation 9-1-1 call processing systems, land mobile radio solutions and emergency notification applications, keeping people connected when it matters most.