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Winter Journal

Volume 28, Issue 1

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Jon Seals

According to a study recently released by Forrester Consulting, data center related purchasing decisions in companies of all sizes are more likely to be made by the CEO than by the CIO, or by any other IT executive.

I recently had the opportunity to discuss that finding with Matt Miszewski, senior vice president of sales and marketing at Digital Realty, a data center operations services provider in San Francisco, and the company that commissioned the survey. Don’t let that sales and marketing title put you off—Miszewski has solid CIO credentials as the former CIO of the state of Wisconsin. So you’ll be happy to know that he doesn’t talk like a sales and marketing guy.

For starters, I asked Miszewski, based on his experience, whether the fact that CEOs most frequently call the data center shots is a relatively new phenomenon, or the way it’s always been. He responded wearing his former CIO hat:



Combined efforts to guard against the threat of malware are laudable, but the threat posed by cyber criminals remains. Commenting on news this week that computer users are being urged to protect their machines from malware which could allow hackers to steal financial data, Stephen Bonner, a partner in KPMG's cyber security practice, says this "fantastic effort...has cut the head of the hydra of the control networks that steal banking access and encrypt data for ransom".

These actions not only cut off the flow of money to the perpetrators and help unmask their identities, but also means current infections cannot be updated with new versions. Bonner stresses, however, that the threat remains: “Like any hydra, the heads will grow back and organised crime will return, but this event presents a unique opportunity to clean up our systems while the criminals cannot update their infections.



Noida – Lepide Software, a global provider of enterprise level IT management and auditing solutions, released a new version of its flagship tool, Lepide Exchange Recovery Manager (LERM). The new version 14.05.01 comes with various new additions for improved software performance, enhanced recovery/restore features, and extended support for Outlook 2013 editions.

Here's what's new in this release of LERM:

Extended Support: LERM now supports all editions of Outlook 2013. Also, the new version ensures better connectivity with Exchange 2013 for seamless migration and export functions.

Operation Logs: A log viewer, "Operation Logs" has been introduced in this version, which provides detailed logs for various email/mailbox migration.

Enhanced Recovery of Deleted Items: Now, Lepide Exchange Recovery Manager shows the deleted items with red color and a strikethrough in the same folder in EDB files of Exchange 2000, 2003, and 2007. Whereas, the deleted items in EDB files of Exchange 2010 and 2013 are available in a system folder named "Recoverable Items". The users will also have a filter to include or exclude the deleted items during the migration process.

Extract Attachments: Users can now extract all or selected attachments from any source and save them in the hierarchal order in a common folder on the disk.

Exclude Duplicate Items: The software now has a filter to exclude the duplicate items while exporting, copying or migrating the messages from an EDB file to any destination.

Other improvements:

  • Better EDB file scanning

  • Minor bug fixes for better performance

Lepide Exchange Recovery Manager is a comprehensive solution for Exchange recovery, migration and backup restoration. With this release, the addition of new features will enhance the overall software performance and lead to even better recovery of corrupted mailboxes and better migration between Exchange Servers. Please visit http://www.lepide.com/exchange-manager/ for more information.

How to Upgrade?

Existing users can now download and upgrade to the latest version of LERM. You can visit our website or contact our sales team to access the latest version. New users can avail the free trial version to evaluate its complete features.

About Lepide Software

Lepide Software Private Limited, certified Microsoft Silver ISV Partner, is a global provider of various software solutions. It deals mainly with Network management, Server Management, IT management, and Auditing solutions. Lepide offers distinguished products required by any IT organization to meet regulatory compliances and to help in safeguarding IT infrastructure. It provides solutions under various brands such as Lepide, Kernel, Recoveryfix and eAssistance Pro. The company clientele include personal users, administrators, SMBs, and large corporations including many Fortune 500 companies. To know more about the company, visit: http://www.lepide.com


Lepide Exchange Recovery Manager Version 14.05.01 features various performance centric upgrades. Mailbox attachments can now be easily extracted and individual items can be saved on the disk. A new log viewer, "Operation Logs" displays logs for the migrating the emails or mailboxes. Deleted items can be previewed, searched and exported in EDB files even if they’ve been deleted permanently. The software now supports all editions of Outlook 2013 . Duplicate items filter lets the users to avoid the duplicate messages or content while migrating the messages from EDB files. Also, other functional updates include better connectivity with Exchange 2013 and better EDB file scanning.

Firm's Work Also Focuses in Galveston and Beaumont, Texas and New Orleans Struck by Disasters


ST. LOUIS, Mo. – In April 2012, the City of West, Texas experienced a tragic fertilizer plant explosion that leveled the plant and several surrounding neighborhoods. Soon after the incident, Mayor Tommy Muska, along with city officials, began seeking opportunities to improve the town by spurring economic growth and supporting new residential areas. They hired KAI Design & Build to work with sister company KAI Texas to develop a master plan for the damaged areas, shepherd the town's redevelopment and augment its economic expansion.

Minority-owned KAI's efforts are being led by Herman Howard, Director of Planning and Urban Design, in concert with KAI Texas and partners Greenrock Partnership of Chamblee, GA and UrbanIS (USA).  Herman's team understands that a successful urban plan factors in not only a community's heritage, but also the pride and strength of its residents.

"What really struck me was walking around and seeing the pride in the community; the resilience of the people and the fact that this is home to them and they want to stay here," said Howard.

KAI Design & Build has participated in several redevelopment efforts in other communities scarred by large-scale destruction. After Hurricane Ike struck Galveston, TX on September 13, 2008, the residents began the task of rebuilding their island, turning the disaster into an opportunity to foster a more vibrant community. The city developed a Long Term Recovery Plan and engaged KAI as the architect and engineer for the replacement of public housing units damaged beyond repair by the hurricane. This unique opportunity allowed KAI to help rebuild a city's public housing system and provide a service-rich environment within which residents of all ages could thrive.

In 2004 in Beaumont, TX, the Housing Authority of the City of Beaumont (HACB) began work to redevelop the Magnolia Gardens public housing site. On Sept. 24, 2005, Hurricane Rita struck and devastated the community. HACB developed a strategic response to the housing and services needs in the city, and KAI provided architectural and engineering services for the $30 million Magnolia Gardens project, which included 391 apartment units.

In New Orleans, KAI was part of the team advising and providing technical assistance for the Housing Authority of New Orleans' (HANO)  Development and Capital Planning functions for four large mixed-income housing sites devastated by Hurricane Katrina. The team implemented a 90-day assessment of HANO's development functions which included reviewing all available development funds, assisting with planning for future capital investments for both rehab and new construction projects; providing guidance on staffing and organizational issues; addressing HUD program and technical requirements to expedite the review/approval processes; and assisting with closing existing development phases at the Big Four mixed-income sites. KAI is helping to implement the plan by serving as the architect and engineer for two of the Big Four housing sites, C.J. Peete (now called Harmony Oaks; $160 million/500 units) and B.W. Cooper ($86 million/250 units).

About KAI Design & Build

KAI Design & Build is a national 70+ person design and build firm headquartered in St. Louis, Missouri with affiliate locations in Atlanta, Omaha, Dallas and San Antonio. KAI is a leader in providing design and build integrated project delivery solutions through collaboration, technology, processes and expertise. Since its inception in 1980, KAI has been instrumental in reshaping communities through housing, K-12 schools, transit facilities, collegiate facilities, commercial facilities, sports and recreation facilities, government/justice facilities and healthcare buildings. Beginning as an architectural design firm, KAI added mechanical/electrical/plumbing (MEP) engineering, construction services, and most recently, urban/master planning to give clients a full package of in-house disciplines for their projects. Additionally, KAI is a leader in Building Information Modeling (BIM), applying it to architectural, engineering, and construction projects firm-wide. For more information about KAI Design & Build visit kai-db.com or phone 314-241-8188.

Efficiency, Scalability and Security Key Building Blocks to Seizing New Business Opportunities

MARTINSRIE, Germany ADVA Optical Networking today launched its Big Data Transport (BDT) solution. Designed specifically to transport enormous amounts of data in the most efficient, scalable and secure way possible, BDT will help to define a new era of data center connectivity. Fully integrated into the ADVA FSP 3000, BDT has been jointly developed with the world's leading data center and storage area networking enterprises. It's these enterprises that have requested a single product that can channel increasingly enormous amounts of data between an ever growing number of geographically dispersed data centers. BDT is the most scalable solution on the market capable of doing this in the most secure way possible.      

“Data centers are entering a new era of rapid growth, a new era of extreme data demands,” said Christoph Glingener, CTO, ADVA Optical Networking. “But to connect these data centers and transport the ever growing data volumes in the fastest and securest manner is no small task. This is especially true when we look at the emergence of the mega data centers. That's why we've developed our BDT solution. It's a direct response to customers who need the ultimate in efficiency, the ultimate in scale, the ultimate in security. There can be no question that 2014 will prove to be a pivotal year for enterprises seeking to evolve their data center strategies and intertwine these with their long-term business goals.”

ADVA Optical Networking's BDT solution has been heavily optimized to deliver several key efficiencies - space, power and cost. Each of these efficiencies is designed to drive down operating expenditures and reduce IT budgets. BDT is also inherently scalable. From 10Gbit/s, to 40Gbit/s, to 100Gbit/s and beyond, BDT can scale to specific networking demands. This scalability is critical when we consider the continued growth in data, something that is not forecast to slow anytime soon. Scale is about more than speeds though and BDT has been developed to ensure fiber efficiency. Its single fiber working (SFW) technology provides 192 bidirectional wavelengths on one point-to-point fiber - a vital asset in an age of fiber scarcity and resource optimization.

One of the most critical aspects of BDT is its innate security. It's been engineered to provide the most robust encryption technology possible. It's currently the only solution in the industry to offer 100Gbit/s with AES 256 in-flight encryption. It also encrypts the header and checksum of the signal, not just the payload or select bytes in the header. Every bit that enters one of our client ports is encrypted. What’s more, it provides encryption at the lowest network layer and is completely agnostic to protocols such as Fibre Channel, InfiniBand and Ethernet. In the wake of recent security scares and possible fiber tapping, this level of data protection is vital for enterprises that need maximum security.

“The emergence of big data is driving massive databases and requiring enormous numbers of processors, which are located in an increasing number of distributed and global scale data centers,” noted Rick Talbot, principal analyst, Current Analysis.  “The cloud infrastructure, which interconnects these databases and processors across multiple data centers, requires fast and secure data transport. ADVA Optical Networking's BDT technology addresses this need for high capacity, low latency and secure transport with SDN-based optical transport flexibility, 4.8Tbit/s of system capacity and line-speed encryption up to 100Gbit/s.”

“Our industry is at the start of a new data-driven journey; one that has the power to significantly impact every aspect of our modern lives,” commented Stephan Rettenberger, vice president, Marketing, ADVA Optical Networking. “Achieving this potential though and unleashing the power of big data requires true innovation. It requires optical transport that can scale, that's secure, that's effective. This was our vision when we designed BDT. Our engineers have crafted a solution that will enable enterprises to drive their businesses in new directions, enable them to capitalize on previously unimaginable ambitions. With BDT there are no boundaries, no restrictions, only opportunities. This is an exciting journey to be a part of.” 

Watch the latest BDT video for more information: http://adva.li/bdtvideo.   

A supporting presentation is also available: http://adva.li/bdtslides.

Often our staff tries to avoid a “re-inventing the wheel” approach when addressing inquiries from our readers.  To that point and answering several inquiries of “how do I?” organize an Emergency Management or Disaster Preparedness guide for where I work, and for where I live …our staff reviewed its inventory of past articles and disaster recovery materials and decided to focus on a recent project completed in the Santa Rosa County in the state of Florida.

Knowing that emergencies and disasters can happen anywhere and anytime, the Santa Rosa County Board of Commissioners supported and created their Emergency Management/Disaster Preparedness Guide.  This guide was put together to provide its residents, visitors and businesses with valuable information in order to help them better plan and prepare for man-made and natural disasters.  This guide might well be a basis for and perhaps an integral part of your own preparedness plans in your community, where you work and especially in your personal preparedness plan.

MONTGOMERY, Ala. – Alabama emergency managers kept one eye on the destruction occurring in Mississippi as they prepared for supercell storm systems to enter their state during the afternoon and early evening of April 28.

Alabamians heeded meteorologists’ dire warnings that this system appeared to be “a particularly dangerous situation” by closing schools and government offices in the early afternoon. Gov. Robert Bentley issued a state of emergency for all 67 counties because of the threat.

Storms Enter the State at 1 p.m.

All the ingredients for tornado development were parked over Alabama as the storms rolled into the northwest region of the state at about 1 p.m. When the outbreak subsided at 6:30 p.m., 29 tornadoes were recorded, homes and buildings were destroyed by high winds of up to 88 mph and hail the size of baseballs damaged roofs and vehicles.

The damage was widespread with roads impassable, trees and electrical wires down and several reports of people trapped in their homes. Five people died, 16 were injured.

In the southern part of the state, flooding was a major problem with 23.67 inches of rain recorded in Mobile. Search and rescue teams were dispatched for door-to-door searches to find trapped survivors throughout the state.

At the height of the storm, more than 126,000 power outages were reported by the state. The American Red Cross opened five shelters in hardest-hit counties. Some 65 community safe rooms were utilized, saving countless lives.

Later, meteorologists pronounced that the April 28th storms spawned the fourth highest number of tornadoes in a single event. According to the National Weather Service, the outbreak left a swath of damage almost 200 miles long across the state. The weather service also confirmed four EF-3 tornadoes (the Fujita Scale of tornado strength ranges from EF-0 to EF-5), severe storms, straight-line winds and flooding affecting 31 counties.

At the state Emergency Operations Center (EOC) in Clanton, staff compiled and analyzed reports coming in from the counties. With more than $6.7 million in damages and knowing that amount surpassed the state’s ability to absorb, State Emergency Manager Art Faulkner reported to Gov. Bentley that he should seek federal assistance.

The governor asked for the help of the Federal Emergency Management Agency. President Obama expedited a major disaster declaration on May 2, opening the doors for federal aid.

Initially, four counties were declared for Individual Assistance and five counties for Public Assistance. Following a declaration amendment on May 8, another five counties were added for Individual Assistance, which provides grants for individuals and households.

On May 12, 13 counties were added for Public Assistance, which includes emergency reimbursements for protective measures, repairs to roads and bridges, public buildings and infrastructure as well as debris removal.

Counties designated for Individual Assistance include: Baldwin, Blount, DeKalb, Etowah, Jefferson, Lee, Limestone, Mobile and Tuscaloosa.

Counties designated for Public Assistance include: including Baldwin, Butler, Covington, Crenshaw, Dale, DeKalb, Etowah, Franklin, Geneva, Jefferson, Lamar, Lee, Limestone, Mobile, Perry, Pickens and Tuscaloosa.

Recovery Begins

FEMA, one of Alabama’s federal partners, prepositioned a mobile command center at the Alabama EOC to assist in the response effort.

Within 24 hours of the declaration, preliminary damage assessments for Public Assistance had been completed for Baldwin, Jefferson and Limestone counties. Individual Assistance preliminary damage assessments were started in Blount, DeKalb, Etowah, Mobile and Tuscaloosa counties.

Meanwhile, FEMA staff worked to prepare for and deploy equipment for three Disaster Recovery Centers – two in Jefferson and one in Lee counties, while teams of Disaster Survivor Assistance specialists traveled to the state EOC. These teams would fan out across the state to assess, inform and report the situation in communities, as well as going door-to-door to provide on-the-spot FEMA registration for survivors.

The U.S. Small Business Administration, another federal partner, dispatched its staff to Alabama to assist in the outreach to survivors and offer low-interest rate loans to individuals and businesses.

Registration was underway. By close of business May 6, more than 1,800 registrations had been received via the FEMA call center, online and mobile registration. Twenty-six inspectors were in the field, with 1,195 damage inspections completed.

FEMA Grants Help Bring Relief to Survivors

By May 20, more than 300 FEMA and state employees were working in the Montgomery Joint Field Office to bring a sense of normalcy back to the lives of those affected by the storms.

Three weeks after the storm, FEMA had approved more than $11 million in Individual Assistance grants, another federal partner, the SBA, had approved $1.6 million in  low-interest, long-term loans. Millions more in Public Assistance dollars will help with the impact to municipalities and government services.

At peak operations, 11 Disaster Recovery Centers were operating in affected counties. More than 3,100 visits to the centers had been made to register for FEMA assistance, ask questions of state and federal officials and learn what programs were available.

At the busiest period, 52 FEMA housing inspectors were in the field, resulting in 95 percent of home damage inspections completed within two days – a rate that remains one month from the date of the disaster.

Also one month after the disaster, federal aid for Alabama tops $20 million with $15 million approved through FEMA’s Individuals and Households Program and another $5 million through approved SBA low-interest disaster loans.

With 38 FEMA housing inspectors now in the field, 95 percent of home damage inspections are being completed within two days.

As of Monday, June 2, six Disaster Recovery Centers remain open: two centers in Baldwin, two in Jefferson, and one center in each Limestone and Mobile counties. The SBA is operating a Disaster Loan Outreach center in Tuscaloosa, which also will have FEMA registration information available.

The deadline for FEMA registration is July 1.

Survivors can register at the recovery centers from 9 a.m. to 6 p.m., Monday through Saturday; by phone, call 800-621-3362 (FEMA) from 7 a.m. to 10 p.m. local time, multilingual operators are available; TTY is 800-462-7585; by computer, go online to www.DisasterAssistance.gov; or by smartphone and tablet, use m.fema.gov.

In a recent blog, I discussed the results of a report by Brother on how small businesses believed that investing in new technology provided a better ROI than investing in new employees. Another statistic from that report showed that 64 percent of the respondents felt “overwhelmed” by new technology. This response isn’t surprising if you consider that another report by Parks Associates identified that small businesses spend less than $1,000 per year on technical support services. If you couple those two percentages with the fact that technology advancements are on the rise in every market including BYOD, the Internet of Things, social networking and the cloud, running a small business in the digital age can be downright daunting.

New technology being implemented by SMBs is opening new doors for tech support service providers to grow. Jim O’Neill, research analyst for Parks Associates, paints a positive picture for service partners that provide help desk support:



A lot of buzz surrounds how to become a digital business right now, but precious little about what the term actually means.

Several pieces use some variation of this explanation from Gartner Fellow Ken McGee:

“Digital business is not synonymous with IT. It is about revenue, value, markets and customers. It is outward-focused. It is a metaphorical combination of front office, top line and downstage compared with back office, bottom line and backstage. True, information and technology help to build the capabilities for digital businesses, but they are only part of a complex picture."



PENSACOLA, Fla. – The State/FEMA disaster recovery center located at the Milton campus of Pensacola State College is transitioning Monday, June 2, to a U.S. Small Business Administration disaster loan outreach center.

SBA customer service representatives will be on hand at the loan outreach center to answer questions about SBA’s disaster loan program and explain the application process. Survivors can get help applying for or closing out low-interest disaster loans. The center is located at:

Pensacola State College

Milton Campus

Building 4000

5988 Highway 90

Milton, FL 32583

The disaster recovery center will be open from 8 a.m. to 7 p.m. on Friday and Saturday, and 11 a.m. to 7 p.m. on Sunday, June 1.

Beginning Monday, June 2, the SBA disaster loan outreach center will be open on weekdays from 9 a.m. to 6 p.m., until further notice.

The Milton disaster recovery center opened May 10 to help survivors who sustained damage during the severe storms, tornadoes and flooding from April 28 through May 6. The center has received more than 300 visits in nearly three weeks.

It is not necessary to visit a disaster recovery center to register with FEMA. Disaster survivors can continue to register online at DisasterAssistance.gov, via smartphone at m.fema.gov or by phone at 800-621-3362. Survivors who are deaf, hard of hearing or have a speech disability can call (TTY) 800-462-7585.

To apply for an SBA low-interest disaster loan, survivors can find the electronic loan application on SBA’s secure website at disasterloan.sba.gov/ela. Questions can be answered by calling the SBA disaster customer service center at 800-659-2955/(TTY) 800-877-8339 or visiting www.sba.gov.

For more information on Florida disaster recovery, click fema.gov/disaster/4177, visit the Florida Division of Emergency Management website at FloridaDisaster.org or the Facebook page at facebook.com/FloridaSERT.

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FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-FEMA (3362). For TTY call 800-462-7585.

FEMA’s temporary housing assistance and grants for childcare, medical, dental expenses and/or funeral expenses do not require individuals to apply for an SBA loan. However, those who receive SBA loan applications must submit them to SBA to be eligible for assistance that covers personal property, transportation, vehicle repair or replacement, and moving and storage expenses.