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Volume 27, Issue 3

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Jon Seals

MINNEAPOLIS – Kroll Ontrack, the leading provider of data recovery and ediscovery products and services, today announced its 11th annual list of the  top 10 data disasters from 2013.For the last 11 years, Kroll Ontrack has been collecting and publishing a list of the toughest physical and logical failures from its offices around the globe. 

“Kroll Ontrack is called when the worst of the worst happens, and long-standing expertise combined with cutting-edge techniques is required,” said Todd Johnson, vice president of data recovery operations, Kroll Ontrack. “Through our proprietary tools and 18 state-of-the-art data recovery labs and ISO-5/Class 100 cleanroom environments, we are often successful recovering deleted, corrupt, missing, or inaccessible data from personal devices all the way up to complex servers.”

2013Top Ten List of Data Disasters Compiled by Kroll Ontrack

10.  Long journey, broken drive (Hong Kong): When a world cyclist and photographer arrived in Hong Kong in May 2013, they discovered that the hard drive with two years of photos and video of his 40,000 km cycle fundraiser around the world was broken. The Hong Kong team quickly got to work on this case, but it proved to be a very challenging recovery as the drive had major media damage in multiple locations on multiple surfaces. Trying every imaginable recovery technique possible, the Ontrack Data Recovery engineers were able to recover most of the images.

9.      Movie mayhem (Poland):  While producing a movie for a film festival, a team of filmmakers encountered an on-set disaster. They were backing up their laptop to an external drive during production one day, when one of the crew members accidentally kicked the table over. Both the laptop and external drive crashed to the floor making the data inaccessible. Eighteen months of production and investments gone with only two months until the festival. Kroll Ontrack was able to recover over 80 percent of the data, enabling the filmmakers to make the festival’s deadline. Kroll Ontrack is listed in the credits as their technology partner.

8.      Data gone wild (United Kingdom): A university student called looking for emergency service on her laptop.  She had lost her year-end term paper, and needed it back to pass her class. When the Ontrack Data Recovery engineers asked what happened to the laptop, she explained that the year-end party from the night before was the culprit. Her laptop was found drowning in spilled drinks.

7.      Gamer’s rage (France):  One day, the mother of three children tried to start the family computer without success. Error message. She asked the children if something strange happened because they were the last to use it. No answer. She suspected something and asked again. The oldest sibling said her brother was so angry he lost a video game that he slammed his fists on the keyboard!

6.      Foiled robbery (Italy): A thief took a laptop among other items from a home, but must have gotten scared off during the robbery. While fleeing, the thief abandoned the laptop in the garden. It was found by the owner after being out in the rain all night. Kroll Ontrack was able to recover the data from the SSD inside.

5.      Use caution while under the influence (United States): After a night of partying, a man woke up in the middle of the night and used what he thought to be a restroom. In the morning, he discovered that it was not a restroom, and his laptop was a poor substitute for a toilet. Kroll Ontrack was able to recover 100% of the data.

4.      Sabotage (United Kingdom): Kroll Ontrack received a package of hard drive pieces. When Ontrack Data Recovery engineers called the company to find out what had happened, the company explained that the drive had been hit repeatedly with a hammer. The company insisted Kroll Ontrack try to recover the drive data. One file was recovered. What the company learned from that one file was that an employee had tried to wipe a file and destroy evidence. The one file recovered was enough to prosecute the employee.

3.      Natural disasters (United States): Unfortunately, some of the biggest data disasters stem from natural disasters. When one customer learned about looming Hurricane Sandy, they sprang into action and made a backup of all of their servers. However, they couldn't have predicted that the river half a mile from their office would have flooded to the extent it did, leaving all of their servers and backup tapes submerged in 28 inches of water. Kroll Ontrack was able to recover 100 percent of the office space design company’s data, which had been in business since 1957. The company said that without data recovery, they would have had to rebuild their business from scratch.

2.      Spiders! (Italy): Kroll Ontrack was called to work on a five-year-old server where the hard drive had crashed. When the data recovery engineer opened up the drive, he found the nest and spiders inside. They also had a vacation home in the drive of the server right next to the parking area of the heads. One hundred percent of the data was recovered.

1.      A cell phone is not bullet-proof (United States): Enough said. Full recovery, 10GB of data total. 

To view and vote for your all-time favorite data disaster, visit our data disaster hall of fame infographic. For more information about the 2013 Top 10 Data Disasters visit: www.krollontrack.com/data-disasters.

About Kroll Ontrack Inc.
Kroll Ontrack provides technology-driven services and software to help legal, corporate and government entities as well as consumers manage, recover, search, analyze, and produce data efficiently and cost-effectively. In addition to its award-winning suite of software, Kroll Ontrack provides data recovery, data destruction, electronic discovery and document review. For more information about Kroll Ontrack and its offerings please visit: www.krollontrack.com or follow @KrollOntrack on Twitter.

Solution unifies VMware and AWS management, enables easy VM portability and provides secure, high-performance storage for an enterprise class hybrid IT environments; HotLink signs up new VARs to sell and deploy joint solution Las Vegas – November 13, 2013 – HotLink Corporation today announced a secure, high performance hybrid IT solution spanning VMware environments and Amazon Web Services using NetApp® Private Storage for Amazon Web Services and HotLink’s award-winning transformation technology and VMware vCenter plug-in solutions. The solution integrates the market-leading VMware vCenter management with enterprise-proven NetApp Private Storage for Amazon Web Services (AWS); low-cost, pay-as-you-go computing of Amazon EC2; and high-speed, low-latency AWS Direct Connect. The result is a fully integrated, high-performance hybrid IT infrastructure for VMware environments with a total cost of ownership that is second to none. NetApp Private Storage for AWS enables enterprises to build an agile infrastructure that accommodates a mix of VMware and AWS resources to best meet business needs and economic interests while providing control and data mobility. When combined with qualified AWS direct Connect service providers, customers have sub-5 millisecond response times between NetApp storage and AWS for the lowest latency hybrid IT environment available. HotLink’s patented transformation technology provides the management and workload interoperability between VMware and AWS that completes the solution stack providing easy and cost-effective, hybrid on- and off- premises use cases, including comprehensive data protection and cloud bursting for VMware customers. “In order to gain the full benefits of flexibility, scalability and cost savings of public cloud, IT administrators need methods and technologies to combine public cloud and private data center resources in a holistic fashion,” said Lee Gates, director Cloud Solutions at NetApp. “By leveraging HotLink, NetApp, AWS and Direct Connect, we offer customers unified hybrid management, workload portability, complete data control, low-latency data transfer, and the attractive economics and scalable compute power of AWS.” Key use cases for enterprises and service providers include disaster recovery and business continuity, cloud bursting for peak load, and development and test — all benefiting from the high-performance, low-cost hybrid IT solution. Capabilities include: The security, flexibility and scale of NetApp Private Storage for AWS extended to VMware environments; The ability to dynamically adjust private infrastructure and public cloud resources and easily manage the hybrid pool using customers’ on-premise VMware vCenter infrastructure; Operational recovery in Amazon EC2 within minutes of an on-premises VMware failure; Complete data control and low-latency data transfer using NetApp Private Storage for AWS; Fully integrated and automated bi-directional workload conversions between on-premises VMware and off-premises AWS; and When combined with qualified AWS Direct Connect service providers, the lowest latency hybrid environment available. Brian Lillie, chief information officer at Equinix, an interconnection data center and global colocation service and AWS Direct Connect provider, said, “We find many enterprises are looking for methods to leverage public cloud more fully for a number of use cases, including disaster recovery and business continuity. Our customers gain greater efficiencies and costs savings when we can combine the speed of Direct Connect with the high-performance of NetApp Private Storage for AWS, and the complete integration and interoperability to on-premises VMware management environments using HotLink.” Lillie recently joined HotLink’s CIO advisory board, which includes CIOs from industry-leading companies such as Facebook, ETRADE, Clorox, AstraZeneca, Citrix, BMC and more. HotLink also announced today its membership in the NetApp Alliance Partner Program. HotLink will continue to work with NetApp to ensure tight integration between HotLink solutions and NetApp Private Storage for AWS to dramatically simplify IT management and reduce the cost of hybrid computing infrastructures. “AWS provides practically unlimited compute resources at a trivial cost that’s affordable for any size IT shop. However, integrating existing data center operations with public cloud resources and managing data and workloads across both platforms historically posed huge IT challenges,” said Lynn LeBlanc, CEO and founder of HotLink. “By combining HotLink’s transformation technology and NetApp Private Storage for AWS, companies can unify hybrid management, easily move workloads, retain control of their data and leverage AWS’s scalable compute power and unique pay-as-you-go economics — all critical components of an effective hybrid IT strategy.” Availability The solution is immediately available through a network of VARs in North America, including Blue River Information Technology, Clearpath Solutions Group, Day1 Solutions and Integrated Archive Systems. HotLink will demonstrate its hybrid management solutions and NetApp Private Storage for AWS integration at re:Invent booth #1014 and at NetApp booth #301 in Las Vegas from November 12 to 15, 2013. Supporting resources: Download solution brief: http://hotlink.com/resources/HotLink_NetApp_PrivateStorage.pdf Request demo or price quote: http://www.hotlink.com/contact/ Review product information: http://hotlink.com/technology/netapp.html Register for a webinar: http://www.hotlink.com/news/event.php Visit NetApp Solution Connection: http://solutionconnection.netapp.com/hotlink NetApp Alliance Partner Program NetApp Alliance Partner Program provides qualified infrastructure and application providers with access to NetApp solutions, software development kits, technical support, training, certification, product information, and marketing and sales assistance. Customers benefit by having access to best-of-breed partner solutions that are tested to work with NetApp storage. Additional information on the NetApp Alliance Partner Program is available athttp://www.netapp.com/alliances. About HotLink Corporation HotLink is on a mission to dramatically simplify IT management complexity with the first-ever transformation technology for heterogeneous and hybrid computing infrastructure. HotLink’s customers include organizations spanning technology, financial services, e-commerce, manufacturing, cloud service providers, education, telecommunications and more. HotLink’s advisory board includes visionary leaders from Facebook, E*TRADE, Equinix, AstraZenca, Electronic Arts, Clorox, Citrix and BMC. The company’s patented transformation technology has received many industry accolades including: Winner of 2013 Best of VMworld awards in Public and Hybrid Cloud Computing, and Storage and Backup; 2012 VMworld Best of Show and Top Virtualization Management; Virtualization Review’s 2013 Best Cloud Application; Gartner Cool Vendor 2013 and Network World Companies to Watch 2013. HotLink is a privately held, venture capital-backed company based in Santa Clara, Calif. For more information, visit www.hotlink.com or connect with us on Facebook, Twitter or LinkedIn.
The Only Vendor to Offer TS1140 Enterprise Tape Drive Technology in Mid-Range Tape Libraries DENVER, Colo. — Spectra Logic today announced the expanded availability of drives based on the design of the IBM TS1140 Tape Drive within its T-Series tape library family. In addition to its enterprise class T-Finity, Spectra will now offer TS1140-based drives with its T950 enterprise tape library and its T-Series T380 mid-range tape library. Spectra’s BlackPearl™ Deep Storage Appliance also supports the TS1140 tape drive technology. The high capacity TS1140 tape drive technology provides organizations of all sizes the ability to leverage higher speed tape drive throughput, utilize a higher capacity tape media cartridge, and reuse their media when migrating to future drive generations, while managing burgeoning data growth and data center space constraints. “As the only vendor to offer TS1140 technology with a mid-range tape library, Spectra is enabling a broader set of companies to benefit from the exceptional storage density, energy efficiency, and high performance of Enterprise tape drive technology,” said Molly Rector, executive vice president product management and worldwide marketing, Spectra Logic. “Today’s announcement also expands our deep storage offering as the BlackPearl Deep Storage Appliance, which enables tape-based object storage, supports the TS1140 and the high value, cost-effective IBM LTO tape drives equally well. Our customers of all sizes like the choice of the open standard LTO technology and the high capacity TS1140 technology for their long-term data storage.” Spectra Logic is currently the only tape library vendor offering the TS1140 technology in a mid-range library and is the only tape library vendor aside from IBM offering them with their highest capacity tape libraries. The TS1140 provides 4.0 TB native capacity (12.0 TB 3:1 compression) per cartridge and native sustained data transfer rates of 250 MB/s native (650 MB/s compressed). The TS1140 can support connectivity to high speed 8 Gb fibre channel environments. “Spectra Logic’s TS1140 technology high-capacity tape drives in a mid-range tape library address a growing demand from small and mid-sized organizations that use high performance computing,” said Steve Conway, IDC research vice president, high performance computing. "This part of the market is expanding, especially the oil and gas, life sciences, financial services, and data analytics segments. Flexible tape storage is an important requirement for these organizations." Click to Tweet: Expanded availability of TS1140 technology @SpectraLogic and first offering in a mid-range tape library http://bit.ly/1f0qcRN Availability TS1140 Tape Drive technology will be generally available with the Spectra T950 enterprise tape library in December 2013, and with the T-Series T380 mid-range tape library in the first quarter of calendar year 2014. More information about the TS1140 Tape Drive is available here.
Johannesburg – The earth tremor that occurred in Johannesburg earlier on Monday measured a four on the magnitude scale, said the Geo-science Counsel. The tremor was “quite a big guy”, the seismology unit manager, Michelle Grobelaar told News24. He added that the city should expect a similar tremor to occur again, but was unable to say when it could be expected. The tremor’s epicenter was near the University of Johannesburg and struck just before 10am. The quake did not last more than six seconds. “We have not received any reports of damage or injury and are consulting with other regions in Johannesburg Divisional,” said chief for disaster risk management, Tshepo Mothlale. Some people took to popular social networking site, Twitter to describe their experiences. “There was a tremor in JHB about 20mins ago. Building shook for about a minute. I’m still shaking,” said one user. ... http://za.news.yahoo.com/joburg-experiences-magnitude-4-earthquake-another-expected-104017946.html
Search-and-recovery operations are underway today after severe storms and tornadoes wreaked havoc on the Midwest, killing at least six people and injuring dozens more with powerful winds that flattened homes and decimated much of the town of Washington, Ill. A sixth death was confirmed late Sunday night after 81 reports of tornadoes ripped through at least five states in the Midwest earlier in the day. One of the tornadoes in New Minden, Ill., was estimated to have winds up to 200 mph. Jonathon Monken, the director of the Illinois Emergency Management Agency, said a third person was confirmed dead Sunday night in Massac County. An elderly couple was killed in Nashville, Ill., and another person was killed in Washington. ... http://gma.yahoo.com/least-6-dead-illinois-tornadoes-storms-damage-homes-061534702--abc-news-topstories.html
The Centers for Disease Control and Prevention received accreditation from the Emergency Management Accreditation Program (EMAP)External Web Site Icon for its excellence in emergency management. CDC is the first federal agency to attain full accreditation of its emergency management program. “CDC’s emergency management program has seen the nation through flu emergencies, multistate foodborne outbreaks, hurricanes and more,” said CDC Director Tom Frieden, M.D., M.P.H. “CDC is the first federal agency to attain full accreditation of its emergency management program.” Accreditation means a program has completed the six step EMAP processExternal Web Site Icon, including a self-assessment, an on-site appraisal, and a committee review. The on-site assessment and follow up report includes a summary of compliance against 64 EMAP standards set out in the Emergency Management StandardExternal Web Site Icon. Included in the EMAP standards are program management; administration and finance; laws and authorities; operational planning; exercises, evaluations and corrective action; and crisis communication, public education and information. “Accreditation is a serious accomplishment for CDC and the emergency management community we support,” said Ali S. Khan, M.D., M.P.H., director of the Office of Public Health Preparedness and Response. “Preparing for and responding to emergencies of any kind – natural disasters, bioterrorism events, chemical terrorism or pandemics – is a core function of public health. Everyone at CDC has a hand, at one point in time, in emergency management and execution.” Since 1997, EMAP’s independent assessors and program review committee evaluates local, state and national emergency management programs to ensure they meet nationally set standards for emergency management and promote consistent quality of in emergency management programs. The cost of accreditation is $50,000 and is valid for five years. Thirty one states, the District of Columbia, and 14 cities and counties in the United States are accredited. CDC is hosting a recognition ceremony today. For more information, please visit http://www.cdc.gov/about/newsevents/events.htm.
Computerworld — A high-potential millennial told the CIO at a big-name pharmaceutical company during her exit interview that she found the work environment toxic. Her main complaint was that the enterprise did not allow use of the modern consumer technologies and applications that she perceives as comprising her personal and professional identity. This is mobility's rock: People want the interface, the ease of use, the "cool" factor, the freedom and the functionality of consumer technology in the workplace. Recently, about 100 CIOs sat mesmerized as two clean-cut, well-groomed and impressively articulate young men demonstrated an exploit that breached two smartphones (iOS and Android). This is mobility's hard place: Smartphones don't meet enterprise security requirements. All CIOs today find themselves caught between the two. ... http://www.cio.com/article/743361/Caught_Between_Mobility_s_Rock_and_Hard_Place
CIO — If you want to learn how to succeed with predictive analytics at your business, CIO.com can help. These three CIOs say it takes a lot of front-end data work and angst about cultural change. Expect Culture Shock Chris Coye, Senior Vice President & CIO, Disney ABC Television Group: We've implemented three predictive analytics tools this year: One analyzes what-if ad sales scenarios, another is a promotional media-optimization tool, and a third will help our executives decide which pilots to pick up. We created a small data analytics team in IT, but the models are built by Disney's revenue sciences group. The biggest technical challenge was getting the right source data. We have multiple divisions, and that data had to be standardized. We built our own extract, transform and load tool, but we're migrating to a commercial tool to speed the process. ... http://www.cio.com/article/742867/3_CIOs_Reveal_How_They_Got_Started_With_Predictive_Analytics
WASHINGTON – The Federal Emergency Management Agency (FEMA), through its regional offices in Chicago and Kansas City, is monitoring severe weather, including strong tornadoes, that continues to impact the Midwest and staying in close coordination with officials in affected and potentially affected states. Earlier today, FEMA elevated its National Watch Center in Washington, D.C. to a 24/7 enhanced watch, and has deployed liaisons to support state emergency operation centers in a number of impacted states. "Residents should continue to monitor weather conditions as they develop and follow the direction of local officials,” said FEMA Administrator Craig Fugate. "Be prepared for power outages and dangerous road conditions as a result of downed power lines and flooding – remember if you encounter a flooded road while driving, turn around, don't drown." Since before the storm system developed, FEMA has been in close coordination with state and local partners through its regional offices. FEMA's Region V Administrator, Andrew Velasquez III, has been in close contact with the Ohio Emergency Management Agency, the Wisconsin Emergency Management Agency, the Michigan Homeland Security and Emergency Management Division, the Illinois Emergency Management Agency, and the Indiana Department of Homeland Security regarding the potential impacts in those states. FEMA has deployed an Incident Management Assistance Team (IMAT) to support the State of Illinois. FEMA also has deployed liaison officers to emergency operations centers in Illinois, Indiana, and Ohio, and additional liaison officers are on standby and ready to deploy, if requested. FEMA is in continued contact with its emergency management partners in Illinois, Indiana, Michigan, Ohio, and Wisconsin. According to the National Weather Service, numerous fast-moving thunderstorms, capable of producing strong tornadoes along with widespread damaging winds and large hail, will move across portions of the middle Mississippi and Ohio Valley region and the southern Great Lakes region for the remainder of today into this evening. Visit www.ready.gov to learn more about what to do before, during, and after severe weather. Here are a few safety tips to keep in mind should severe weather occur in your area: Familiarize yourself with the terms that are used to identify a tornado hazard. A tornado watch means a tornado is possible in your area. A tornado warning is when a tornado is actually occurring, take shelter immediately. Ensure your family preparedness plan and contacts are up to date and exercise your plan. If you haven’t already, now is the time to get prepared for tornadoes and other disasters. Determine in advance where you will take shelter in case of a tornado warning: Storm cellars or basements provide the best protection. If underground shelter is not available, go into an interior room or hallway on the lowest floor possible. In a high-rise building, go to a small interior room or hallway on the lowest floor possible. Stay away from windows, doors and outside walls. Go to the center of the room. Stay away from corners because they attract debris. Vehicles, trailers and mobile homes are not good locations to ride out a tornado. Plan to go quickly to a building with a strong foundation, if possible. If shelter is not available, lie flat in a ditch or other low-lying area. Do not get under an overpass or bridge. You are safer in a low, flat location. Follow FEMA online at blog.fema.gov, www.twitter.com/fema, www.facebook.com/fema, and www.youtube.com/fema. Also, follow Administrator Craig Fugate's activities at www.twitter.com/craigatfema.
As far as pissing matches go, the emerging dispute over public vs. private cloud is right up there with Microsoft vs. Apple, Ford vs. Chevy and Pepsi vs. Coke. And the funny thing is, no controversy really exists at all, except in the minds of service providers and vendors who have product lines to protect. Amazon’s Andy Jassy was at it again this week, telling the audience at the company’s Reinvent conference that private clouds are simply a rouse on the part of “old-guard” companies like IBM to keep the enterprise in thrall to yesterday’s hardware and software platforms. The public cloud, he argued, is not only cheaper and more agile but more reliable and, yes, more secure than any internal infrastructure you care to name. And even though AWS provides tools like VPNs and access management to help the enterprise with its hybrid infrastructure, this is merely the first step in porting the entire enterprise data center to the public cloud. ... http://www.itbusinessedge.com/blogs/infrastructure/private-vs.-public-for-the-enterprise-its-mostly-irrelevant.html