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Summer Journal

Volume 27, Issue 3

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Jon Seals

So how do you influence decision making as a compliance professional? That topic was explored in a session at this year’s Society of Corporate Compliance and Ethics (SCCE) annual Compliance and Ethics Institute by presenters Jennifer O’Brien, Chief Medicare Compliance Officer for UnitedHealthcare Medicare & Retirement and Shawn DeGroot, Associate Director for Navigant. They, together with a very participative audience, had some insightful thoughts for the compliance practitioner on “how to get to effective.”

The single best piece of advice O’Brien said that she had ever received came from the recently retired Chief Compliance Officer (CCO) of Microsoft, Odell Guyton. It was to “be relevant.” Although Guyton used that term in the context of senior management meetings, O’Brien thought it so profound that she applied it to all of her work as a compliance professional. In meetings, you have to know both when to speak up at the relevant times and when to keep quiet.

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http://www.corporatecomplianceinsights.com/be-relevant-how-a-compliance-professional-can-influence-corporate-decision-making

Kathleen Lucey
Montague Risk Management
 
The bleeding edge of our profession is now resiliency – not recovery, not continuity. But the most interesting part of this is the analysis of events as they occur: calculating the effects of these events and responding in new and different ways.
 
Coupled with detailed current information and analytics engines to help us to understand the impact of events on our markets, our competitors, and our operations, we are now beginning not just to respond faster and better, but to position ourselves to be able to manage improbable, adverse events – sometimes called 'black swans' – to our advantage. We are able to generate additional revenues and/or open new markets for existing products, rather than just minimizing event damages.
 
I don’t know about you, but I would like to move to the side of the organization that deals with revenue enhancement – marketing and new product development – and move away from compliance. There is more funding there to get the job done right!

Kathleen will be discussing this and the issue of resilience within the 'Thought Leadership' stream at the BCM World Conference on Thursday 7th November, starting at 10:35.

http://thebceye.blogspot.com/2013/10/can-you-afford-not-to-embrace-next.html

NEW DELHI — A powerful cyclone whose spinning arms engulfed much of the Bay of Bengal weakened Sunday morning as it crashed into India’s eastern coast, flooding homes and roads throughout the region and disrupting electricity and communications.

The authorities evacuated about 800,000 people, one of the largest such evacuations in India’s history. The storm’s maximum sustained winds, which were approximately 124 miles per hour when the storm made landfall about 9 p.m. Saturday, had dropped to less than half that strength nine hours later.

At least five people were killed in the coastal city of Gopalpur because of heavy rain and high winds before the storm made landfall, officials said. The storm was expected to drop up to 10 inches of rain over the next two days in some areas.

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http://www.nytimes.com/2013/10/13/world/asia/india-cyclone.html

I know the Terminator mythology dictates that Skynet is a military system, but personally, I think we might want to keep tabs on IBM.

Everyone knows about Watson, which topped PC Magazine’s “Five Real Computer Systems That Could Become Skynet” list back in 2011. And we know IBM is putting Watson to work in new, more commercial ways.

But a recent CMSWire article, “Has IBM Just Changed the Big Data Analytics Market?” only adds to my suspicions.

IBM announced this week it would offer a new type of Big Data solution — the Accelerated Discovery Lab (ADLab), which is based in IBM’s Almaden facility in San Jose.

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http://www.itbusinessedge.com/blogs/integration/are-revolutionary-approaches-on-horizon-for-big-data-and-cloud-integration.html

In times of momentous change such as the enterprise is undergoing right now, it is easy to forget that most organizations are still trying to deal with some very mundane issues. Although it has largely dropped off the radar in the trade press, one of the most crucial is the ongoing integration of virtual technology into legacy data infrastructure.

Server virtualization, in particular, has progressed unabated to the point that it is now the common approach to hardware consolidation and the development of all the software-defined, cloud-ready architectures that are remaking the data center. And yet, we are still struggling with ways to implement virtualization on the server side without overloading resources elsewhere, namely storage.

This may seem odd, given that the public cloud provides virtually limitless storage for all manner of functions. But the fact remains that those who prefer to keep data in-house need to find innovative solutions to scale storage on par with servers and networking if they are to have any hope of maintaining on-premise infrastructure in support of private cloud deployments. Fortunately, storage can be ramped up in a virtual environment in a number of ways.

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http://www.itbusinessedge.com/blogs/infrastructure/new-ways-to-bring-storage-in-line-with-virtual-infrastructure.html

David Clarke
Telefónica UK

At Telefónica UK we are proud to be one of the first UK businesses to achieve the international ISO 22301 accreditation for business continuity management. We’ve always worked hard to ensure that all parts of our business are robust. Our business continuity provisions were accredited under the former British standard BS 25999, so the transition to ISO 22301 was a natural one for us.

Our COO and business continuity champion on the Board, Derek McManus, summed it up nicely when he said: “Achieving ISO 22301 accreditation demonstrates our commitment to providing a reliable, high quality service to our customers. It shows that we have the resources, investment and processes in place to protect ourselves from potential service disruption – minimising the impact on our customers.”

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http://thebceye.blogspot.com/2013/10/building-resilience-in-provision-of.html

CIO — HP CEO Meg Whitman provided a financial update this week during the firm's securities analyst meeting. It's a pleasure to see someone like Whitman speak; she prepares properly, articulates her points clearly and has been trained to pace a talk.

Often the folks giving financial statements seem ill-prepared. One, they don't rehearse enough. Two, edits are being made right up to show time. These are bad practices that distract significantly from the presentation and from the appearance of capability for both the CEO and the firm.

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http://www.cio.com/article/741294/The_State_of_HP_As_Told_by_Meg_Whitman

The first I ever heard of the WhatsApp mobile messaging app was a couple of months ago, when a friend told me she had downloaded it. Two days later, I began getting messages in my inbox telling me that I had voicemail on WhatsApp. Obviously it was spam, since I didn’t have that app installed on any of my devices, but it was an odd coincidence. I warned my friend about the spam, which was loaded with malware. She thanked me profusely; she was using her phone for BYOD purposes as well as personal, and you can imagine the problems that could have ensued.

As if the malware spam wasn’t enough for WhatsApp’s reputation, the site was one of several sites—including several antivirus software sites—to be hit with a DNS attack this week. As Grayson Milbourne, security intelligence director at Webroot, explained to me in an email:

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http://www.itbusinessedge.com/blogs/data-security/security-breakdowns-can-ruin-a-companys-image.html

A mere 16 percent of companies support full integration between CRM and other business systems, according to a recent survey by Scribe Software.

The integration vendor annually conducts a State of Customer Data Integration survey. This year, it received 900-plus responses.

If full integration strikes you as perhaps an over-ambitious goal, the findings are still troubling when you look at just general integration of CRM with any other business systems.

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http://www.itbusinessedge.com/blogs/integration/crm-data-still-largely-a-silo-apart-from-other-biz-apps.html

All too often, organizations that do have Business Continuity Plans (BCP) in place rarely test them.  Those that do, go through a typical tabletop exercise.  Organizations that have Disaster Recovery Plans (DRP) generally test them, but why?  I ask why because it has been my experience that the “tests” are an exercise in futility.  I say futility because they are tests to satisfy an audit that prove very little.

It is kind of like high school in that class you had to take.  It was being audited by the state so the administration made certain to put it on display.  Funny thing was that everyone knew the answers to the questions because they had taken previous tests over the same topics many times. This is what a great majority of Disaster Recovery (DR) tests mimic.

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http://mdjohn.wordpress.com/2013/10/10/testing-drbc-whats-the-point/