Spring World 2017

Conference & Exhibit

Attend The #1 BC/DR Event!

Fall Journal

Volume 29, Issue 4

Full Contents Now Available!

Jon Seals

YORK – License Dashboard, providers of software license management as a service (LMaaS), has today announced the release of three new license management tools. First is Data Navigator, License Dashboard’s tool for extracting, consolidating and normalizing a company’s software license data. Second is License Manager 10 (LM10) providing companies with a full view of their IT estate to ensure software licensing compliance. Lastly is License Dashboard Portal, their new reporting tool allowing access to License Dashboard information across any device including smartphones.


Software asset management (SAM) and IT asset management (ITAM) tools are only as good as the data they have to work with. Yet with so many different data sources available, maintaining good quality, usable SAM/ITAM data can be a significant challenge. Data Navigator is a new tool from License Dashboard that solves the data quality challenge by consolidating the data feeds of more than 60 asset data repositories to deliver a single source of high quality, actionable SAM/ITAM data which can then be analyzed by License Dashboard License Manager. Data Navigator can be delivered either as a License Dashboard managed service or a standalone tool.


Johnny Ellis, Managing Director, License Dashboard said, “With Data Navigator, we wanted to bring our customers a service that eradicated the challenges of poor data quality in SAM/ITAM. As a managed service or a standalone tool, Data Navigator optimizes their IT investments while removing the strain that comes with using internal resources. This service tracks the data lifecycle from collection, to integration, to solution and is completely agnostic, unlike all other products on the market. With Data Navigator, we are removing the biggest hurdle to successful SAM/ITAM projects – poor data quality.”


License Dashboard’s License Manager is an on-premise Software Asset Management (SAM) solution designed for organizations with an in-house SAM team in place. Like Data Navigator, LM10 also focuses on data quality by introducing more frequent inventory data imports to provide users with a more “live” view of their IT estate. As with previous releases, LM10 focuses on providing the most comprehensive overview of an organization’s Effective License Position (ELP) but with these added features:

  • Compliance Trend Analysis: The ability to track changes in compliance and software usage over time
  • Asset Landscape: A full summary of the IT estate in real-time with an audit trail of any changes made
  • Data Source: The ability to track the source of the software inventory by data repository
  • Device coverage: Track and manage the % of the IT landscape currently being reported against by a recognized inventory source
  • Notification of changes in data if further action is required and the ability to export these notifications

“Our customers wanted live data for a more comprehensive view of their IT estate,” Ellis said. “LM10 simplifies the importing of inventory data, and increases the frequency of those imports. For our customers, having more frequent data feeds means a more accurate snapshot of their IT estate, which in turn means they’re better informed to make business decisions regarding licensing optimization. With the additional flexibility of License Dashboard Portal, that live licensing intelligence is now available at their fingertips on whichever device they use.”


License Dashboard Portal is the final piece in the jigsaw of License Dashboard upgrades. Utilizing Qlik Sense technologies, it enables access to License Dashboard data across any device. This also means the portal has the potential to integrate with other Qlik Sense products in the future.

Data Navigator, License Dashboard Portal and License Manager 10 are all available now. Visit www.licensedashboard.com for more information about License Dashboard’s software license management services.

WHEELING, Ill. – Response Team 1, a leading national property restoration, disaster loss recovery, and multifamilyrenovation company, has been named to the Crain’s Chicago Business “Fast 50” list that highlights the fastest-growing private and public companies in Chicagoland. The Wheeling, Ill.-based company ranked No. 5 on the business publication’s list based on 2,982 percent revenue growth over five consecutive years.

Each year, Crain’s Chicago Business ranks 50 Chicago-based companies that have had significant gains over a five-year period based on a combination of revenue growth and total revenue.

“This rapid growth is a result of a strategy to expand our national presence and solidify our position as a leading national property restoration and multifamily renovation company in the country,” said John M. Goense, Chairman and CEO of Response Team 1. “Our success since our founding in 2010 is a result of the talent, dedication and hard work of our employees and our goal to provide optimal customer service to clients. We’ve also made a series of astute acquisitions as part of our expansion strategy to foster this growth.

“The mission of Response Team 1 reflects the essence of what we do – getting life back to normal quickly and correctly for our disaster loss recovery and property restoration customers,” he said.

Response Team 1, the nation’s second largest property restoration and multifamily renovation company, has the capacity and expertise to quickly restore any single family residence or large commercial building, or renovate any multifamily property coast-to-coast. The company serves the continental U.S. from 49 strategic locations nationwide.

Crain's vetted 110 applications to identify this year's Fast 50. Companies headquartered in the six-county area of Cook, DuPage, Kane, Lake, McHenry and Will in Illinois, plus Lake County in Indiana, with 2015 revenue of at least $15 million were eligible.

For more detail on Response Team 1’s inclusion on this year's Fast 50 list click here. The complete Chicago Fast 50 list is available here.



Response Team 1 is an award-winning national leader in the commercial and residential property restoration, disaster loss recovery and multifamily renovation industries. The company is committed to getting life back to normal quickly and correctly for its customers. With decades of experience in quickly responding to large commercial and residential losses and community weather events, Response Team 1 serves the continental U.S. from 49 strategic locations.

More information is available at www.responseteam1.com.

MMDA will be the first organization in the world to use FireChat Alerts, a disaster-proof communication system for emergencies


MANILA, Philippines – The Metro Manila Development Authority (MMDA) and Open Garden Inc. announced today their partnership for deploying FireChat’s pioneering, disaster-proof technology on the occasion of the Shake Drill to be held in Manila on June 22nd, 2016.


Launched in May 2016 at the United Nations World Humanitarian Summit, FireChat Alerts leverages the FireChat network for disaster preparedness. It allows select organizations, media and NGOs to share critical information and advisories, even in the absence of cell networks. Alerts are transmitted directly from one smartphone to the next and reach people who would otherwise be unreachable because networks are not available or because they don’t have load. The MMDA will be the first organization in the world to use FireChat Alerts.


The MMDA will be conducting the Shake Drill with the participation of all sectors of society, from educational and religious organizations to the private sector. The objective of the Metro Manila Shake Drill is to challenge and improve the disaster preparedness and response abilities of every group in the event of a “big one” - or major earthquake - hitting Metro Manila. The Shake Drill  simulates an earthquake of 7.2 magnitude along the West Valley Fault System that traverses the metropolis. In this scenario, traditional communication networks will be rapidly congested and physical infrastructure may get severely damaged, making the dissemination of critical information extremely challenging and complicating rescue operations.


"It’s a scientific reality that a major earthquake could hit Metro Manila and its 22 Million inhabitants at any moment. In the event of a 7.2 magnitude earthquake coming from the West, there would be at least 35,000 casualties and 100,000 people injured,” said Emerson Carlos, Chairman of MMDA. “We are very interested in exploring how FireChat Alerts can help maintain vital communication lines between the MMDA and the citizens of Metro Manila during an event of this scale. Deploying this technology during a preparedness drill is the perfect way to understand its potential."


“It is often said that information in times of disaster is as important as food and shelter,” said Marina Azcarate, Head of Global Marketing at Open Garden. “It is a great honor to be working with the MMDA in a cross-sector effort to increase preparedness by rolling out a new technology that could help save many lives.”


To maximize the coverage and efficiency of the peer-to-peer network, the MMDA encourages all citizens, including LGU officials and volunteers, as well as private sector partners, to download FireChat, the free messaging app, on their Android or iOS smartphone. FireChat is available for free at: http://firech.at/MMShakeDrill


For more information about the Metro Manila Shake Drill, please visit: www.mmshakedrill.ph

For more information about FireChat in emergency situations, please watch this short video.


About The Metropolitan Manila Development Authority

The Metropolitan Manila Development Authority (MMDA) is a government agency of the Philippines created to assist the 17 cities which constitutes Metropolitan Manila or the National Capital Region.


MMDA performs planning, monitoring and coordinative functions, and in the process exercise regulatory and supervisory authority over the delivery of metro-wide services from traffic management, solid waste management, flood control & sewerage management to health, public safety & environmental protection.


About Open Garden & FireChat

Open Garden is a San Francisco-based startup dedicated to connecting the next 5 billion mobile devices with peer-to-peer connections. Open Garden is the creator of FireChat.


Often called the “citizen’s network,” FireChat is a free messaging app, available on iOS and Android devices. Built on revolutionary peer-to-peer mesh networking technology, FireChat allows people to communicate privately or publicly, with other people “offline” even if they cannot connect to the Internet or to a cellular phone network.

Launched in March 2014, FireChat has reached the top 10 among social networking apps in 124 countries around the world. In 2015, FireChat received an Innovation Award at SXSW, the Boldness in Business Award by the Financial Times, and the Tech4Resilience Award by Making All Voices Count.

The Credit Union of Denver uses Netwrix Auditor to adhere to industry requirements and reduce staff workload on compliance reporting

IRVINE, Calif. – Netwrix Corporation, the first to introduce a visibility and governance platform that supports both on-premises and hybrid cloud IT environments, today announced that the Credit Union of Denver has chosen Netwrix Auditor to replace manual change auditing processes with automated IT auditing. The solution helps the credit union to optimize expenses and simplify the process of passing compliance audits.

The Credit Union of Denver has been serving its members since 1931, offering fewer fees and better rates on auto loans, credit cards and mortgages than common banks. Today the credit union has over 57,000 members and $669,749,162 in total assets. It continuously develops its offerings by expanding membership eligibility and extending services to suit the needs of Denver’s residents.

The Credit Union of Denver is required to meet the demands of the National Credit Union Administration (NCUA), which includes proving the oversight of system configurations and access controls to sensitive data, as well as the monitoring of activities of employees with escalated privileges. As a mid-size, local financial company with limited resources, The Credit Union of Denver has been looking for a way to slash compliance expenses and replace inefficient manual processes of finding and aggregating audit data necessary for passing compliance audits.

Netwrix Auditor enabled the Credit Union of Denver to save about eight hours each quarter during audits and approximately four hours every week on gathering audit data as a reference for future audits. The solution granted full visibility over changes in Active Directory and rich context about user activity to cover all questions that may arise during audits. Netwrix AuditArchive™ technology enabled the audit data to be preserved throughout the required period.

Netwrix Auditor is a visibility and governance platform that enables control over changes, configurations and access in hybrid cloud IT environments to protect data at rest, regardless of its location. The platform provides security analytics to detect anomalies in user behavior and investigate threat patterns before a data breach occurs.

Before we started using Netwrix Auditor, preparing for the audit was not only a long-painfultask, it was also rather expensive,” commented Benjamin Shumaker, Network Information Security Officer at the Credit Union of Denver. “Netwrix suits us because it is simple and efficient. It also keeps our compliance costs down while making it easier to follow strict federal and industry regulations.”

Financial organizations are the most attractive target for cyber-attacks. Since it is under constant pressure, this industry has evolved dramatically—in terms of prevention and detection of cyber threats,” said Alex Vovk, CEO and co-founder of Netwrix. “A crucial part of compliance requirements is having deep visibility into what is happening across IT networks to mitigate the risks of security violations that could compromise critical data. This approach helps to avoid false confidence in implemented IT procedures and appraise the efficiency of implemented security measures.”

To read the complete case study of the Credit Union of Denver’s use of Netwrix Auditor, please visitwww.netwrix.com/go/cud

About Netwrix Corporation

Netwrix Corporation was the first to introduce a visibility and governance platform that supports both on-premises and hybrid cloud IT environments. More than 150,000 IT departments worldwide rely on Netwrix to detect insider threats on premises and in the cloud, pass compliance audits with less expense and increase productivity of IT security and operations teams. Founded in 2006, Netwrix has earned more than 90 industry awards and been named to both the Inc. 5000 and Deloitte Technology Fast 500 lists of the fastest growing companies in the U.S.

For more information, visit www.netwrix.com.

HARRIS COUNTY, Texas – The Harris County Office of Homeland Security & Emergency Management (HCOHSEM) received two Awards of Excellence from the Texas Association of Municipal Information Officers (TAMIO) for its 2014 Annual Report and its 2015 Hurricane Public Service Announcement (PSA) last Friday, June 10th. 

“It is always an honor to be recognized by peers who understand the importance of effective communications,” said Harris County Judge Ed Emmett. “HCOHSEM is committed to promoting preparedness year-round and maintaining residents informed during disasters.”

Every year, HCOHSEM releases an annual report summarizing its operations and accomplishments during the previous year. The 2014 publication highlighted the opening of the new Harris County Emergency Operations Center. The Hurricane PSA was a compilation of testimonials from disaster survivors sharing experiences and urging preparedness during hurricane season and beyond.

The TAMIO awards recognize outstanding communication products submitted to compete in various categories including website, social media, video production and publications. Judging is conducted by non-TAMIO members with expertise in communications and local government.

The awards program, founded in 2001, serves as a professional high point for municipal communications work in Texas. Every year, new cities join the ranks of winners, showcasing their work for colleagues across Texas. In addition to peer recognition, members can learn more about best practices and harvest good ideas that help them to improve their own work process and product.

This year’s TAMIO conference took place at the Hilton in Arlington, June 8-10, 2016.

Tuesday, 14 June 2016 00:00

How to Architect a Data Lake

“How do you architect a lake?”

If the question sounds like the opening line of a joke, the answer would clearly come as: “You don’t. You can only discover one.”

Whether it is data warehouses or marts, data lakes, or reservoirs, the IT industry has a penchant for metaphor. The subliminal images conjured in the human mind by the above terms are, in my opinion, of critical importance in guiding thinking about the fundamental meanings and architectures of these constructs. Thus, a data warehouse is a large, cavernous, but well-organized location for gathering and storing data prior to its final use and a place where consumers are less than welcome for fear of being knocked down by a forklift truck. A data mart, on the other hand, creates an image of something between your friendly corner store and Walmart.



Five Pitfalls of DirectAccess You Can Fix With NetScaler

DirectAccess is a feature of Windows that allows a PC to automatically connect to the corporate network whenever it detects an Internet connection. It’s been around for years, but has recently gained increased attention from organisations deploying Surface™ Pro or other Windows 10 hybrid devices.

DirectAccess is “free” … assuming your Microsoft licence agreement permits unlimited deployment of  Windows servers, and the cost of underlying server infrastructure or ongoing management and security of server instances hits someone else’s budget. This makes it very easy for server administrators to stand up a DirectAccess pilot during a Windows 10 or Surface™ Pro rollout without the constraints of seeking budget approval and similar formalities.



Tuesday, 14 June 2016 00:00

A Lean Approach to Business Continuity

Often, techniques that are invented in one domain can be of use in another one too. If you’ve spent your working in life so far in business continuity, you may not have seen much of the lean approach that is frequently used in manufacturing.

The lean approach in general is one of continuous improvement with the aim of eliminating activities that add no value.

Over time, other sectors such as IT, banking and insurance have also started to adopt lean approaches. Here’s a glimpse of what “lean” might do to help business continuity.

Taking a lead from manufacturing, lean models define a number of different types of waste. In the examples below, parallels can be made with business continuity planning and management.



Tuesday, 14 June 2016 00:00

How does RAID storage work: RAID levels

In our last article we explained the basic idea of RAID, as well as the most commonly used terms when talking about this type of storage. In this second part, we’ll take a look at what RAID levels are and explore how some of the traditional level configurations work. We’ll also find out what challenges RAID storage can bring if data recovery services are required. Let’s take a look!

RAID storage levels

First, let’s delve into the three key concepts in RAID: mirroring, the copying of data to more than one disk; striping, the splitting of data across more than one disk; and error correction, where redundant data is stored to allow problems to be detected and possibly fixed (known as fault tolerance). Different RAID setups use one or more of these techniques, depending on the system requirements.



Cloud software solutions permeate all aspects of your customer accounts, from where they store information to how they communicate, purchase supplies and manage their sales efforts. IT Service Management (ITSM) is no exception. Analysts predict that cloud service management will grow at an impressive 27.8% rate over the next five years. So, what is driving this shift to cloud ITSM, and, more importantly, is it time for you to consider heading into the cloud to deliver your ITSM services? 

The massive growth of cloud service management is being driven by today’s mid-market CIOs, who continue to place the transition to cloud solutions as their No. 1 priority. These CIOs see the potential to reduce costs, simplify implementation projects and maximize IT productivity by leveraging cloud solutions, and cloud ITSM is no exception.

Here are the top 3 reasons why you should offer ITSM from the cloud: