New Release of xMatters On-Demand Makes It Easier Than Ever To Manage Critical Events
LONDON – xMatters, inc., a leader in communication-enabled business processes, today announced a major new release of the industry’s most advanced communications system for managing, deploying and rapidly resolving IT incidents.
The xMatters On-Demand platform is award-winning technology that automates pinpointing and alerting for the individuals, IT teams and external service providers who need to work together to quickly rectify critical business disruptions.
The communications market is undergoing a seismic shift. After decades of declining revenue and stagnant innovation, a new market is ascendant. This market is being driven in part by cloud economics. IDC forecasts the cloud communications platforms market will grow from global revenue of $123.4 million in 2013 to reach $7.5 billion in 2018 at a 127.5% CAGR.
New IDC Vendor Spotlight Report
According to a new IDC Vendor Spotlight report by xMatters and titled “New Approaches to Optimising Business Operations With Cloud Communications,” cloud communications platforms are on a course to undermine telephony system equipment markets which will significantly devalue traditional carrier voice and messaging markets as well. These platforms are changing ideas about how customers, end users and subscribers can communicate with enterprises. A simpler, more flexible platform approach is fueling a new convergence of communications and business processes. This makes it easy to blend real-time communications into business-critical workflows.
The report states a new cloud communications approach, layered with the flexibility of a software-defined architecture, solves traditional business communications problems by delivering personalisation, timeliness, multi-channel use and integration and automation.
For companies to assure their environment and business operations in the event of disruptions, a new communications approach that automates the directory and staff schedule to simplify stakeholder whereabouts, ensures multi-modal communications to reach stakeholders via preferred channels and integrates easily with other systems for coordinated efficient and agile operations is needed. To the extent that xMatters technology can address the challenges described in this paper, IDC believes the company is well positioned for success.
“In the event of an interruption to the business, which is inevitable at some point, companies need to keep ahead of the game to assure their business operations run smoothly and downtime is minimised. We’re pleased to offer the market a modern and intelligent cloud communications platform that automates the directory and staff schedule to ensure communications reach stakeholders via preferred channels and also integrates easily with other systems for coordinated efficient and agile operations,” said Troy McAlpin, CEO of xMatters. “IDC is aware of today’s communications challenges in the marketplace and we’re thrilled they recognise xMatters is well-positioned for success.”
New xMatters On-Demand Release Features
Highlighted new features and functionality for the latest xMatters On-Demand cloud release, available today, include:
- Vastly Improved Scheduling: The new On-Call Scheduling module and associated functionality make it easier to automatically manage all facets of scheduling, such as schedule recurrences, holiday schedules, automated rotations and temporary replacements. The xMatters On-Demand technology also proactively reveals “hollow shifts” – those lacking on-call resources – and dynamically resolves rotations, temporary replacements and holiday schedules to immediately show on-call information.
- Group Overview: The new Group Overview is the 'home page' for the assigned group. It allows users to quickly identify on-call gaps, to understand who is currently on call, the escalation process in place, identifies the group supervisors and also includes full team contact information.
- Improved Calendaring: The new calendar function shows a complete view of team shifts and supports adding new shifts and changing existing ones with drag-and-drop interactions based on common calendaring tools, such as Outlook and Mac Calendar. Users can easily view the scheduled shifts for the week and click on them to see the team members scheduled on duty and their contact information, the escalation process in place for the shift and other key details.
- Improved Roster: The redesigned, single view of resources can more easily pinpoint for team’s who is available and move them into shifts.
- Enhanced Conferencing: Conference bridges remain an effective mechanism to mobilise multiple people for sharing information and deciding on action steps. The new On-Demand release includes a redesigned conferencing report, which makes it easier to identify all of the attendees on the call. Also, the conference administrator now has the ability to edit phone numbers to people’s names to ensure everyone is accounted for. This new ability makes for easier reporting after the incident has been closed.
- Strengthened Mobility Capabilities: The new release also brings multi-login support, allowing those users that are responsible for different use cases or multiple xMatters environments to be able to log into all of them via their iOS device.
For a personal demo of the xMatters On-Demand solution and for more information, go to: http://www.xmatters.com/product-releases/more-on-call-scheduling-and-conferencing-enhancements/.
To access a free copy of the IDC New Approaches to Optimising Business Operations With Cloud Communications Spotlight report, visit: http://tinyurl.com/ocxvqst.
- xMatters website: http://www.xmatters.com/
- Solutions: http://www.xmatters.com/solutions/
- Blog: http://blog.xmatters.com/
- Latest Announcements: http://www.xmatters.com/company/press-news/
- Twitter: https://twitter.com/xMatters_inc
- Facebook: https://www.facebook.com/xMatters
 IDC Vendor Spotlight xMatters, “New Approaches to Optimising Business Operations With Cloud Communications,” March 2015
About xMatters, inc.
xMatters’ cloud-based communications solutions enable any business process or application to trigger two-way communications (text, voice, email, SMS, etc.) throughout the extended enterprise during time-sensitive events. With over a decade of experience in rapid communication, xMatters serves more than 1,000 leading global firms to ensure business operations run smoothly and effectively during incidents such as IT failures, product recalls, natural disasters, dynamic staffing, service outages, medical emergencies and supply-chain disruption. xMatters is headquartered in San Ramon, CA with additional offices in London and Sydney.
Enables Delphi/Object Pascal and C++ developers to extend existing Windows applications into solutions for mobile, cloud, and the Internet of Things
MAIDENHEAD, U.K. – Embarcadero Technologies, a leading provider of software solutions for application and database development, today released Embarcadero® RAD Studio XE8, the connected app platform for Windows and beyond. This major new release of RAD Studio enables Delphi/Object Pascal and C++ developers to leverage their Windows VCL applications and build expanded, innovative solutions for mobile, cloud and the Internet of Things (IoT).
RAD Studio XE8 delivers easy-to-add connectivity and mobile-platform support for developing distributed, connected apps - for Windows, Android, iOS, OS X, IoT gadgets and devices, middleware, cloud, and enterprise services. Featuring new iOS 64-bit and Universal App support, RAD Studio XE8 enables development teams to easily add IoT features, like proximity awareness with beacons, improve app performance and developer productivity, and better understand user app behaviour. The new GetIt Package Manager provides easy discovery of source code libraries, components and more from within the IDE.
"Our customers are developing and maintaining millions of business-critical Windows applications across a wide spectrum of industries. Today, they are driving to extend those applications with mobile extensions, cloud services, and IoT enhanced user experiences. RAD Studio XE8 delivers the features teams need to expand and enhance their customer experience," says Michael Swindell, Senior Vice President of Products at Embarcadero. "The Internet of Things, in particular, can revolutionise customer experience, yet IoT has been complex and out of reach for most developers. With XE8, Embarcadero is at the forefront of enabling developers to easily integrate IoT in 2015 and beyond."
New XE8 Features:
- iOS 64-bit and Universal App Support: To deliver new apps to the Apple App Store, the XE8 version of RAD Studio features new iOS 64-bit Object Pascal and C++ compilers, including linkers and tools to build an iOS 64-bit target. RAD Studio XE8 supports Apple Universal apps, offering both 32-bit and 64-bit binaries in a single package as well as a wide range of iOS platform native controls to deliver a highly specialised iOS user experience.
- Multi-Device Form Factor Preview: Developers can build connected apps faster with the Multi-Device Preview in RAD Studio XE8, a valuable visual tool that allows developers to see their user interface on all target form factors at once, from which they easily identify which form factors need additional optimisation. The Multi-Device Preview features live previews of any number of target form factors and orientations including desktop, tablets, phones, and smart watches.
- Proximity Awareness with Beacons: New component-level beacon support in RAD Studio XE8 makes it incredibly easy to add proximity and location-awareness to existing Windows and mobile apps.
- AppAnalytics: To better understand user behavior, AppAnalytics captures anonymous usage statistics on how users are using applications built with RAD Studio XE8. AppAnalytics is a hosted, pay-per-use service that offers VCL and FireMonkey support to embed into existing Windows applications as well as OS X, Android and iOS apps.
- GetIt Package Manager: Hosting both VCL and multi-device libraries and components, theGetIt Package Manager provides easy discovery, download and update of source code libraries, components, and other features from Embarcadero GetIt servers - with one-click installation. It includes all TurboPack projects.
- Upgraded Enterprise Mobility Services (EMS): EMS is a turnkey, on-premise solution for mobilising distributed, connected apps, and is now equipped with Push notification server support for iOS and Android. Based on open standards and technologies, EMS offers an easy-to deploy middleware server that delivers user authentication, custom REST APIs management with analytics, an embedded and server side secure database, and data access to major Enterprise databases like Oracle, SQL Server, Informix, DB2, PostgreSQL, MySQL, and much more.
Other enhancements in the XE8 version of RAD Studio include: major developer productivity boosters from the integrated Castalia plug-in with Object Pascal refactoring; Project Statistics; Code Analysis; and time-saving code editor shortcuts. The new configuration settings migration tool assists in migrating configurations of older versions of the product to a newer version or between different installations of the same version.
According to Al Hilwa, research director, software development at IDC, "Cross-platform development is emerging as one of the few ways to effectively conquer platform proliferation. A multi-platform development environment such as RAD Studio can help developers build cross-platform native apps that are extended from their existing Delphi and C++ Windows VCL apps and connect with IoT gadgets and devices, middleware, cloud, and enterprise services."
RAD Studio XE8, Delphi XE8 and C++Builder XE8 are available immediately from Embarcadero and from Embarcadero partners. Visit the Embarcadero online store at https://store.embarcadero.com for pricing.
To download a free trial, visit http://www.embarcadero.com/products/rad-studio/downloads
RAD Studio XE8 launched by @EmbarcaderoTech. Extends Windows apps to mobile, cloud and IoT.
About Embarcadero Technologies
Embarcadero Technologies, Inc. is a leading provider of award-winning tools for application developers and database professionals so they can design systems right, build them faster and run them better, regardless of their platform or programming language. Ninety of the Fortune 100 and an active community of more than three million users worldwide rely on Embarcadero products to increase productivity, reduce costs, simplify change management and compliance, and accelerate innovation. Founded in 1993, Embarcadero is headquartered in San Francisco, with offices located around the world. To learn more, please visit www.embarcadero.com.
Risk professionals aren’t prepared for the age of the customer. Empowered consumers and changing market dynamics are upending longstanding business models and lines of operation, but risk professionals largely stand pat, and continue to neglect risks related to their organizations’ most critical asset – company reputation. Yesterday we published a report on "Brand Resilience" that will hopefully help you change that legacy risk mentality.
(TNS) — The National Oceanic and Atmospheric Administration is testing a new feature that lets people get a look at what kind of damage and storm surges are possible, and using Charleston, S.C., for the preliminary model.
The Experimental Storm Surge Simulator shows a street-level view of where water could rise in a storm surge.
"Surveys of the public show there is still a consistent misunderstanding of what the storm surge is, and how deadly it can be," reads the introduction to the app. "In part this is due to the challenge scientists encounter in trying to simplify the complex physics of hurricanes for the public, and in part this is due to poor misunderstanding of flood zone maps that represent the flooding scenario as it might be viewed from above."
(TNS) — Haunted by the public health community's failure to prevent or contain Ebola, a top Houston expert is spearheading a government-sponsored effort to prepare North Africa and the Middle East so that the region doesn't spawn the next infectious disease epidemic.
Dr. Peter Hotez, named a U.S. science envoy in December, fears the next virulent outbreak of a neglected tropical disease or emerging infection could strike ISIS-occupied territories in Syria, Iraq, Yemen or Libya, all of which fit the historical mold for such a disaster. He is working to identify institutions in the region that could send scientists to train in Houston, then ramp up back at home to produce vaccines in time to prevent an epidemic.
"We can't wait for catastrophic epidemics to happen and only then start making vaccines," said Hotez, an infectious disease specialist at Baylor College of Medicine and Texas Children's Hospital. "We need to start anticipating the next threat."
(TNS) — So many earthquakes rumble through south-central Kansas these days that the Harper County Herald charts them in each week’s edition the way some papers run baseball box scores.
They run on page 12. Right next to the oil and gas industry news as a not-so-subtle reminder that there’s a likely connection between the quakes and an upswing in drilling operations.
“For a while there, every day, several times a day it was shaking,” said Herald editor-in-chief Kate Catlin.
While many companies would like to adopt cloud services, many still resist over concerns about data security. Here's how managed service providers (MSPs) can overcome the two main objections to cloud computing and cloud-based file sharing in 2015.
As a recent article from CloudWedge says, “The most cited barrier to entry for cloud into the enterprise continues to be the security concerns involved with an infrastructure overhaul.” The problem with that lingering concern is that the enduring lack of education is hindering the market for MSPs. Yet, this knowledge also presents an opportunity.
What these hesitant or resistant organizations really fear is the unknown. And, what they don’t know is what adopting the cloud will mean for their most valuable, most highly-protected data.
Concepts and fashions in business come and go. And sometimes they come back again with a new look or a different name. The origin of the DevOps name is simple to guess. It’s a combination of development and operations. The advantages cited of using a DevOps approach include a lower failure rate of software releases, a faster time to fix, and a faster time to recover if a new release crashes your server. DevOps is currently a buzzword in IT circles, but despite an inception date of 2008, just how new is it?
The data experts are still sounding the warning bell about data lakes, prognosticating a list of problems that data lakes will cause you.
Meanwhile, word on the street is that enterprises are building data lakes anyway, because everyone else thinks it’s a great idea. This means that many enterprises are now stuck looking for ways out of the prognosticated problems.
It’s going to get interesting for the rest of us—and possibly very expensive for some.
Gartner Director of Public Relations Christy Pettey revisited the problems of data lakes, drawing on Research Director Nick Heudecker’s presentation at the Business Intelligence & Analytics Summit. Pettey’s article identifies the three main problem areas with data lakes:
If your system has been hacked, what would your first reaction be?
Speaking for myself, I think I would want to know who did it and figure out how it was done. That’s my personality, to learn the who, what, and why of a situation first, and then focus on the damage control. I suspect that this is human nature for a lot of people, too.
On the other hand, when I asked that question to a security professional during an informal conversation, his response was this: Find out what information was hacked and determine whether the FBI needs to be involved immediately. You have to figure the data had already been compromised, he said, so you’ve got to work on minimizing the damage.
According to Edward J. McAndrew, assistant United States attorney and cybercrime coordinator with the U.S. Attorney’s Office in the District of Delaware, and Anthony DiBello, director of strategic partnerships for Guidance Software, the security professional I spoke with is on the right track. When a hack happens, it is important to resist human nature regarding the hacker (at least immediately). Instead, you want to focus on mitigating damage and data loss and providing information to law enforcement so the cops can identify and take action against the bad guys.