Fall World 2016

Conference & Exhibit

Attend The #1 BC/DR Event!

Summer Journal

Volume 29, Issue 3

Full Contents Now Available!

Jon Seals

Friday, 19 February 2016 00:00

What Is the Best Way to Secure Endpoints?

During the past decade, while security threats have evolved quickly, the goal of security staffs remains the same, but has gotten far harder to fulfill: Protect all the devices that hold critical data and offer potential ways into an organization’s back end.

Doug Cahill, the senior analyst on cybersecurity at Enterprise Strategy Group, discussed at Dark Reading findings and recommendations on endpoint security that emerged from interviews with what he says are dozens of security folks.

The best approaches involve picturing the elements of security (methodology, prevention, detection and response) holistically and not as discrete and separate elements: Protect as one dresses for the cold, in layers; be proactive (this suggestion is primarily aimed at large organizations); have a spectrum of starting points, or entry points, in the security realm.

...

http://www.itbusinessedge.com/blogs/data-and-telecom/what-is-the-best-way-to-secure-endpoints.html

Several years ago Facebook shut down an entire data center to test the resiliency of its application. According to Jay Parikh, the company’s head of engineering, the test went smoothly. The data center going offline did not disrupt anybody’s ability to mindlessly scroll through their Facebook feed instead of spending time being a contributing member of society.

Facebook and other web-scale data center operators, companies that built global internet services that make billions upon billions of dollars, have shifted the data center resiliency focus from redundancy and automation of the underlying infrastructure – the power and cooling systems – to software-driven failover. A globally distributed system that consists of so many servers can easily lose some of those servers without any significant impediment to the application’s performance.

That’s not to say they’ve abandoned backup generators, UPS systems, and automatic transfer switches. You’ll still see all of those things in Facebook data centers; it’s just that they are no longer the single line of defense.

...

http://www.datacenterknowledge.com/archives/2016/02/18/facebook-open-sources-data-center-network-fault-detection-tools/

Cloud native apps are now being built using distributed systems, clustering and built-in fault tolerance so that a failure of any component cannot bring the application down. Furthermore, the application can be scaled on demand.

So, why can’t we build the IT management systems that way? They are nothing but a meta-app that converts bare metal hardware in to a software-driven cloud that can be consumed via APIs.

In the past I have argued that management systems are like puppies that need special attention. Their installation, maintenance and upgrade significantly increase the operational expenses of running an enterprise datacenter. Think about how Boeing builds new planes – every new model is better than the previous generation planes in fuel efficiency, level of automation, etc. That cannot be said of IT infrastructure management systems.

...

http://www.datacenterknowledge.com/archives/2016/02/18/building-the-next-gen-it-management-infrastructure/

(TNS) - Lawrence County officials hope infrastructure upgrades in the aftermath of December’s flooding issues will help prevent future damage to county roads.

Repairs to shoulders and gravel roads are almost complete, County Engineer Ben Duncan said. Destroyed drainage systems on Lawrence 328, 326 and 429 will take some work.

“As long as everything runs smoothly, I would hope to be done within two months. That’s being optimistic,” Duncan said. “We’re still repairing things. We’ve still got a long ways to go.”

Duncan said officials discussed the reimbursement process for road repairs during last week’s meeting with the Federal Emergency Management Agency. FEMA declared 38 counties, including Lawrence, disaster areas after the Dec. 23-31 storms, making them eligible for federal funding.

...

http://www.emergencymgmt.com/disaster/FEMA-aid-to-bring-better-roads-to-LawCo.html

(TNS) - Federal disaster-aid programs, including flood insurance, have paid nearly $43 million so far to Missouri residents and business owners who suffered damage from record rainfall and flooding in late December.

The largest single amount, $29 million, represents claims by 766 holders of flood-insurance policies. The Federal Emergency Management Agency, which administers the insurance program, made $9.7 million in grants to 1,715 households for uninsured losses. The U.S. Small Business Administration also has approved $4 million for 82 loans, mostly for residential repairs, with 141 other applications under review.

In theory, a flooded household can qualify for all three.

...

http://www.emergencymgmt.com/disaster/Federal-aid-after-December-floods-43-million-and-rising.html

Apple's refusal to follow a court order to support the FBI's San Bernardino shooter investigation was the right move for the company and for its customers, as my colleagues and I cover in Fatemeh Khatibloo's blog post here, and in our full, detailed report, here. As we discuss, there are many constituents with a large stake in the outcome of this case, but I will focus on security and risk management decision makers in this post.

There are four key implications to consider:

...

http://blogs.forrester.com/chris_mcclean/16-02-18-apple_did_the_right_thing_to_defend_customer_privacy_but_it_will_make_security_and_risk_management_m

2016 will be an exciting year for Mail-Gard as we celebrate our 20th Anniversary. But before we look ahead, we wanted to spend a moment reviewing 2015, which was another strong year for Mail-Gard.

We were fortunate to not have any formal disaster declarations in 2015. However, we had a few close calls with weather-related issues and possible work stoppages. Our customers know putting us on “alert” to a possible impending event is a smart preparation tool should an actual business disruption occur.

As our recovery business continued its growth, we saw an increase in the operational recovery services provided to our customers. Being able to assist them with peak production loads, as our testing schedule permits, is one of the benefits of our recovery solution, along with providing real-time recovery process reviews.

- See more at: http://www.iwco.com/blog/2016/01/06/mail-gard-20th-anniversary/?utm_source=IWCO+Speaking+Direct+Newsletter&utm_campaign=36f7f927c1-RSS_EMAIL_CAMPAIGN&utm_medium=email&utm_term=0_6225488a32-36f7f927c1-104311797#sthash.dvEcV7je.dpuf
Introduction of 4G/LTE Network to Deliver Improved Mobile Experiences to Argentine Customers

PALO ALTO, Calif. – Hewlett Packard Enterprise (NYSE: HPE) announced today that Telecom Personal, a company indirectly controlled by the Telecom Italia group, has selected HPE as a supplier for its core network transformation.

Telecom Personal is modernizing its network to deliver 4G/LTE technologies to meet customers' increasing data use. It chose HPE to help expand and upgrade part of its network core to provide its customers a better service experience, as well as higher network speeds and capacity.

"Mobile data is at the center of our strategy to enable our customers with the best user experience and we are making a huge transformation in our network to support it," said Paolo Perfetti, CTO, Telecom Personal. "HPE's combined telecommunications and IT experience and open approach make it a trusted supplier to help us meet customer needs."

HPE will provide Telecom Personal a core network architecture with open standard interfaces, enabling it to treat subscriber data management (SDM) as a network agnostic function. This will enable out-of-the box integration with third party network solutions, giving Telecom Personal the flexibility to evolve with future network advancements and avoid network vendor lock-in. This is a departure from the traditional model, where network equipment providers also supply proprietary SDM and core network functions.

"As Telecom Personal works to modernize its networking capabilities, our core solutions can enable them, and other CSPs, to handle SDM via a reliable, scalable and flexible approach," said Dave Sliter, vice president and general manager, Communications & Media Solutions, HPE. "This approach is open to the evolution of networks and introduction of future technologies."

Specifically, HPE will provide Telecom Personal with a complete network core solution that includes the following network functions:

  • Policy and charging rules function (PCRF) - determines network configuration and charging definitions in real-time per specific subscriber, service and delivery situation
  • Home subscriber system (HSS) / Home location register (HLR) - delivers subscriber profiles for performing authentication and authorization of users and availing subscriber aware services
  • User data repository (UDR) - provides network agnostic, centralized management of subscriber information using open standards

About Hewlett Packard Enterprise
Hewlett Packard Enterprise is an industry leading technology company that enables customers to go further, faster. With the industry's most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

About Telecom Personal
Telecom Personal is one of the largest mobile communications companies in Argentina and Paraguay, with over 22 million customers in both markets. "Let it all happen" is the brand concept that leverages their vision and business strategy, promoting mobility solutions enabling clients' connections. Telecom Personal offers flexible services on 2G/3G networks and the progressive deployment of the most powerful 4G/LTE network in the country, contributing to enhance clients' experience of mobile connectivity and interaction. Personal has been in operation since 1996 and its majority shareholder is Telecom Argentina SA. Personal Paraguay is the brand name for Núcleo S.A. and has operated since 1998. Its majority shareholder is Telecom Personal SA. For more information: www.personal.com.ar / www.personal.com.py

Forward-Looking Statement
This press release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of HP for future operations, including the separation transaction; the future performance of Hewlett-Packard Enterprise and HP Inc. if the separation is completed; any statements concerning expected development, performance, market share or competitive performance relating to products and services; any statements regarding anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include the need to address the many challenges facing HP's businesses; the competitive pressures faced by HP's businesses; risks associated with executing HP's strategy, including the planned separation transaction, and plans for future operations and investments; the impact of macroeconomic and geopolitical trends and events; the need to manage third-party suppliers and the distribution of HP's products and services effectively; the protection of HP's intellectual property assets, including intellectual property licensed from third parties; risks associated with HP's international operations; the development and transition of new products and services and the enhancement of existing products and services to meet customer needs and respond to emerging technological trends; the execution and performance of contracts by HP and its suppliers, customers, clients and partners; the hiring and retention of key employees; integration and other risks associated with business combination and investment transactions; the execution, timing and results of restructuring plans, including estimates and assumptions related to the cost and the anticipated benefits of implementing those plans; the execution, timing and results of the separation transaction or restructuring plans, including estimates and assumptions related to the cost (including any possible disruption of HP's business) and the anticipated benefits of implementing the separation transaction and restructuring plans; the resolution of pending investigations, claims and disputes; and other risks that are described in HP's Annual Report on Form 10-K for the fiscal year ended October 31, 2015, and HP's other filings with the Securities and Exchange Commission. HP assumes no obligation and does not intend to update these forward-looking statements.

 

HPE NFV Technologies Enable Swisscom to Move to the Telco Cloud, Accelerating Service Agility and Reducing Costs

PALO ALTO, Calif. – Today Hewlett Packard Enterprise (NYSE: HPE) announced that Swisscom, Switzerland's leading telecommunications provider, will deploy new virtual network functions using HPE OpenNFV solutions.

In order to adapt more quickly to changing demands and respond to emerging competitors, communications service providers (CSPs) need to be able to rapidly deliver new revenue generating innovations. Network functions virtualization (NFV) technologies enable CSPs to innovate and launch new services faster, easier and at a lower cost through the virtualization of telecommunications core networks and network functions.

Swisscom is one of the first CSPs worldwide to take advantage of NFV to offer virtual customer premise equipment (vCPE) to its business customers. Previously, its network functions were deployed at an end customer's location, which required dedicated on-site appliances. This led to significant CAPEX as well as expensive "truck rolls" for onsite installation and service calls. Swisscom's new vCPE model allows it to manage its customers' network infrastructure from a centralized location, providing networking services on-demand, leading to lower costs, faster service deployments and higher service availability. Additionally, the new vCPE model enables Swisscom to quickly deliver future value-added services to its customers.

"Delivering networking services to our customers in a timely manner is our number one priority in this project -- we were looking for lower cost as well as faster and easier ways to deliver services, which was a challenge when running our network functions on-premises," said John de Keijzer, Head of Development, Swisscom. "By partnering with HPE, we were able to quickly design, develop and integrate a new product based on of full automation, virtualized production and fast time to service."

Swisscom will utilize a number of HPE technologies, including HPE Virtual Services Router for managing firewall and routing, HPE Service Director for orchestration and HPE Technology Services for consulting and implementation to deploy a low cost vCPE solution.

"We are committed to helping communications service providers get from 'now to next,'" said Saar Gillai, senior vice president and general manager, Communications Solutions Business, HPE. "Our work on Swisscom's vCPE implementation is a strong example of how CSPs can leverage current investments, while virtualizing their networks to expand into new markets in a more efficient and agile way."

About the HPE OpenNFV Program
The HPE approach to NFV is built around adherence to openness and standards, a key benefit of which is the ability to enable other telco ecosystem vendors to introduce new innovations on top of the HPE OpenNFV platform, including network equipment providers, independent software vendors and systems integrators. This allows CSPs to choose different components from the vendors that best meet their needs, accelerating NFV deployments and providing customers a simplified end-to-end experience from ordering, to deployment, operations, lifecycle management and services.

For additional information on HPE OpenNFV visit www.hpe.com/us/en/networking/nfv.html or follow @hpe_nfv on Twitter.

About Hewlett Packard Enterprise
Hewlett Packard Enterprise is an industry leading technology company that enables customers to go further, faster. With the industry's most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

About Swisscom
Swisscom is Switzerland's leading telecom provider and one of its foremost IT companies, headquartered in Worblaufen, close to the capital city, Bern. Outside Switzerland, Swisscom offers broadband Internet in Italy with Fastweb. Around 21,600 employees achieve annual revenues of approx. CHF 11.7 billion annually (2015). Swisscom is one the most sustainable companies in Switzerland and Europe. For more information, please visit: www.swisscom.com

Forward-Looking Statement
This press release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of HP for future operations, including the separation transaction; the future performance of Hewlett-Packard Enterprise and HP Inc. if the separation is completed; any statements concerning expected development, performance, market share or competitive performance relating to products and services; any statements regarding anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include the need to address the many challenges facing HP's businesses; the competitive pressures faced by HP's businesses; risks associated with executing HP's strategy, including the planned separation transaction, and plans for future operations and investments; the impact of macroeconomic and geopolitical trends and events; the need to manage third-party suppliers and the distribution of HP's products and services effectively; the protection of HP's intellectual property assets, including intellectual property licensed from third parties; risks associated with HP's international operations; the development and transition of new products and services and the enhancement of existing products and services to meet customer needs and respond to emerging technological trends; the execution and performance of contracts by HP and its suppliers, customers, clients and partners; the hiring and retention of key employees; integration and other risks associated with business combination and investment transactions; the execution, timing and results of restructuring plans, including estimates and assumptions related to the cost and the anticipated benefits of implementing those plans; the execution, timing and results of the separation transaction or restructuring plans, including estimates and assumptions related to the cost (including any possible disruption of HP's business) and the anticipated benefits of implementing the separation transaction and restructuring plans; the resolution of pending investigations, claims and disputes; and other risks that are described in HP's Annual Report on Form 10-K for the fiscal year ended October 31, 2015, and HP's other filings with the Securities and Exchange Commission. HP assumes no obligation and does not intend to update these forward-looking statements.

SAN MATEO, Calif. – SIOS Technology Corp. (www.us.sios.com), the leading provider of software products that maximize availability and efficiency of virtualized environments, today announced that it is sponsoring a webinar that describes a new machine learning-based approach to IT operations analytics that enables IT staff to identify, understand and correct issues in VMware environments faster and more accurately. This live, complementary webinar will offer expert advice from David Davis, cofounder, ActualTech Media, vEXPERT, VCP, VCAP-DCA, CCIE and Jim Shocrylas, director, product management, SIOS Technology Corp.

Titled "Understanding Machine Learning Analytics and Topological Behavior Analysis," this webinar will be held on Wednesday, February 24 at 11AM PST / 2PM EST.

To register, please visit: http://www.actualtech.io/machine-learning-analytics-performance-02/

As virtual environments continue to grow in size and complexity, a new approach is needed to get fast, accurate solutions to difficult problems in these dynamic environments. Webinar attendees will learn how unique machine learning technology, topological behavior analysis, is being used to visualize the complex relationships between objects and issues so practitioners can pinpoint the root cause of performance problems, eliminate wasted resources, and apply SSD effectively for faster application storage performance. They will also learn to understand and resolve issues faster and more accurately without the need for thresholds, charts, or manual intervention.

David is cofounder of ActualTech Media LLC where he produces strategy and content assets for ActualTech's clients. David holds several certifications including VMware vExpert, VCP5, VCAP-DCA, and CCIE #9369. He has been awarded the VMware vExpert Award six years running. David's deep background and wide range of experience have placed him as a highly respected, leading expert in virtualization and enterprise IT industry circles.

Jim Shocrylas, director of product management, SIOS Technology Corp., has more than a decade of experience providing systems management, IT operations analytics, and high availability solutions to enterprise customers.

About SIOS Technology Corp.
SIOS Technology Corp. makes software products that provide the insights and guidance IT managers need to maximize availability, performance, and efficiency of virtualized environments. SIOS iQ is the industry's only simple, intelligent IT analytics solution that learns infrastructure behaviors and provides fast, accurate solutions to difficult problems in virtualized environments. SIOS SAN and SANLess software is an essential part of any cluster solution that provides the flexibility to build Clusters Your Way to protect your choice of Windows or Linux environment in any configuration (or combination) of physical, virtual and cloud (public, private, and hybrid) without sacrificing performance or availability. Founded in 1999, SIOS Technology Corp. (http://us.sios.com) is headquartered in San Mateo, California, and has offices throughout the United States, United Kingdom and Japan.

SIOS, SIOS Technology, SIOS iQ, SIOS DataKeeper, SIOS Protection Suite, Clusters Your Way, SIOS PERC Dashboard, and associated logos are registered trademarks or trademarks of SIOS Technology Corp. and/or its affiliates in the United States and/or other countries. All other trademarks are the property of their respective owners.

Receives Omega's Prestigious NorthFace ScoreBoard Award(SM) for the Third Consecutive Year for Exceeding Customer Expectations

SANTA CLARA, Calif. – Avaya announced today it has received the NorthFace ScoreBoard Award(SM) from Omega Management Group Corp. in recognition of achieving excellence in customer service and support in 2015. Since 2000, the award has been presented annually to companies that, as rated solely by their own customers, exceeded expectations in customer satisfaction during the prior calendar year. Omega is an expert in customer experience management (CEM) strategy and helps companies boost revenue and profits by consistently exceeding customer expectations for service quality. 

"The NorthFace ScoreBoard Award recognizes organizations that not only offer exemplary customer service, but also center their existence on a deep commitment to exceeding customer expectations," said John Alexander Maraganis, president & CEO of Omega. "In 2015, more than 275 projects, many international in scope, were judged from scores of companies based in the U.S. and abroad. The majority of companies are repeat recipients, which shows that despite the tough economy, implementing a CEM strategy is a reliable, proven way to achieve business success."

"Winning the prestigious NFSBA reaffirms our five-year investment and hours of dedication to building the best customer experience possible at our next generation omnichannel contact center," said Mike Runda, senior vice president of Avaya Client Services. "Building the model of omnichannel customer engagement excellence has led to quicker resolution times and soaring customer satisfaction scores beyond our initial expectations. We thank all of our customers and employees who lead the customer experience revolution now and into the promising future."

Omega's methodology measures customer satisfaction and loyalty levels on a 5-point scale four times during the year in such categories as technical support, field service, customer service and account management. NorthFace ScoreBoard Award recipients are companies who, based solely on survey responses from their own customers, achieved a 4.0 or above out of a possible 5.0.

"Due to its unique 'customer-only vote' criteria, the NorthFace ScoreBoard Award has been viewed from its inception as the only objective benchmark for excellence in customer service," Maraganis said. "Our research indicates that companies that consistently achieve a 4.0 rating or above, which we call the 'Loyalty Zone,' are succeeding in locking in profitable, long-term customer relationships, and this significantly raises the bar on their competitors."

Read accompanying blog: Avaya Wins Prestigious NorthFace ScoreBoard Award

About Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.

Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements.

All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners

Follow Avaya on Twitter, Facebook, YouTube, LinkedIn, Flickr, and the Avaya Connected Blog.