Spring World 2017

Conference & Exhibit

Attend The #1 BC/DR Event!

Summer Journal

Volume 29, Issue 3

Full Contents Now Available!

Jon Seals

(TNS) - First responders geared up Wednesday as they held active shooter training at St. John's College where they simulated a gunman killing and wounding people inside the school's library.

The fake incident played out like this: A lone shooter with a book bag entered the library where he killed and wounded several people. He moved about the first floor and up to the second floor where he stood his ground in a back room.

The exercise was the second active shooter training done at St. John's since 2010. This year was different as emergency medical staff were outfitted with Kevlar vests and helmets as they followed police into the building after floors were cleared.

...

http://www.emergencymgmt.com/safety/We-are-Prepared-to-Take-That-Bullet-Police-Departments-Hold-Active-Shooter-Drill.html

The secret to effective mass notifications lies in the simplicity of sending the notification, and streamlining all the activity into one seamless experience, so you can get to the core of what matters most: communicating an important message and monitoring the well-being of your people.

Every day, AlertMedia customers send notifications connecting their audiences in different locations all over the world. Two-way mass communications is quickly creating a connected audience—no matter the size.

An easy-to-use mass notification system that keeps the process of sending a notification simple, while facilitating activity that’s easy to access, manage, and measure, makes our emergency notification software smart and efficient.

...

https://www.alertmedia.com/emergency-notifications-to-a-massive-audience

The battle over ad blockers has never been fiercer: Their popularity with consumers is skyrocketing across the globe. Ad blockers offer a better online experience and have become easier to use. But consumers like them as a way to protect their privacy and their data from being misused. Firms increasingly think that their best bet is to block the blockers. But a recent study has shown that this strategy is just a losing game, as it has contributed to the deep decline in traffic figures. And the problem doesn’t end there; the EU recently made its voice heard by saying that blocking ad blockers is a practice that breaches EU privacy rules.

But what about your customers? If you use ad blockers, just think of the last time you wanted to check out an article online but were asked to uninstall your ad blocker first or, possibly worse, to fill in your details to “freely” enjoy your read.

...

http://blogs.forrester.com/enza_iannopollo/16-05-19-security_and_risk_professionals_team_up_with_your_marketing_peers_to_design_your_customers_privacy

How well do you know the cloud?  What are the roles and responsibilities of the companies that provide cloud services? What part does the state or local government IT organization play when it comes to cloud technology?

These questions and others were at the center of a panel discussion at the Florida Digital Government Summit held May 12 in Tallahassee. During the 90-minute session, Florida’s Chief Technology Officer Eric Larson and two private-sector representatives weighed in on the four most important considerations and steps that need to be made before diving headlong into cloud migration.

...

KEMP, Texas – Larson Electronics, an industrial lighting leader, announces the release of a hazardous area portable lighting system equipped with an 18 watt LED light head ideal for locations where electrical power sources are unavailable.

The HAL-18LED-BP LED lighting system from Larson Electronics is Class 1 Division 2 ATEX rated for hazardous locations and provides operators with instant illumination in areas where an AC power supply is not accessible. The unit is constructed of polycarbonate and the LED lamp head is vibration and impact resistant. This explosion proof lighting system provides up to 1,500 lumens of high quality light in a compact, yet portable package. The 18 watt LED light comes in a 90 degree beam spread and operates on a 12 volt rechargeable nickel-metal hydride battery.

The battery in this remote area lighting system provides a five hour runtime on high mode and a ten hour runtime on low mode. The LED light unit is rated for 50,000 hours of lamp life while the battery is rated for up to 300 recharging cycles. This unit requires six hours of recharge time from a fully depleted state and a red low battery indicator light will illuminate when charging is required. This lighting system can be used as a handheld lantern or as a portable floodlight and reaches to a height of 32 inches when fully deployed.  

“This lightweight, easy to deploy system is ideal for emergency situations, natural disaster areas, and other locations rated classified where external power is necessary,” said Rob Bresnahan, CEO of Larson Electronics. “This unit requires approximately six hours of charge time and offers a ten hour runtime in low mode and a five hour runtime in high mode.”   

Larson Electronics carries an extensive line of LED light towers, portable power distributions, explosion proof lights for hazardous locations, portable work lights and industrial grade LED area lights. You can view Larson Electronics’ entire line of lighting by visiting them on the web at Larsonelectronics.com. You can also call 1-800-369-6671 to learn more or call 1-214-616-6180 for international inquiries.

Please see below links for high resolution images of the product displayed in this release.

HAL-18LED-BP-PR01

HAL-18LED-BP-PR02

HAL-18LED-BP-PR03

HAL-18LED-BP-PR04

Avaya Customer Engagement Solutions Enable Krungsri to Manage More Than 12 Million Customer Service Calls Annually

BANGKOK, Thailand – Krungsri, one of the fastest-growing financial institutions in Thailand, has implemented Avaya Customer Engagement Solutions to transform its customer experience for the mobile-first generation.

Growth in digital banking channels is driven by the need to keep the always on, mobile-first customer connected across their choice of channels and provide a seamless experience all the way from the local branch to interactive experiences. According to a global research report commissioned by BT and Avaya in 2015, 82% of consumers today say it should be easy to contact organizations by all channels.

"Avaya solutions have been perfect for our business, enabling us to run our operations with stability cost effectiveness, and the ability to integrate the customer experience solutions with our other systems," said Chanchai Lerdtaweedej, Senior Vice President, Telecommunication and Call Center Management System Section, Krungsri.

Avaya Customer Engagement Solutions, including the Avaya Aura Experience Portal enable Krungsri to handle more than 12 million calls annually with a first-class customer service experience that delivers the following benefits:

  • Ability to manage higher call volumes : The Avaya interactive response system cost-effectively manages the high volume of customer service calls in line with Krungsri's phenomenal growth in Thailand and across Asia.
  • Faster response to customer needs : Customers can complete more transactions easily for increased satisfaction with the service.
  • Standardization across the business : Different business units such as the banking division and credit card can now work seamlessly together, removing layers of complexity.
  • Enabling growth through IT transformation : Investment in new technologies such as voice recognition and authentication, all easily supported by the Avaya platform, will enable Krungsri to provide an even better customer experience.

"The digital economy is changing the way we live and work and the banking industry has always been known as an early adopter. For more than a decade, Avaya has worked with Krungsri to deliver solutions and services that accelerate the transformation of their customer experience and now, with the younger and more-tech savvy and connected generation, we bring the right solution to support Krungsri in achieving a higher and new levels of engagement with their customers," said Richard Spence, Managing Director, ASEAN, Avaya.

"We put customer expectations and experiences at the heart of our business. Innovation is important as one of the primary ways to differentiate our products and service excellence from others in the market. Through the application of digital innovation and cutting-edge technology, we are able to build and sustain long-lasting relationships with customers across all segments, including mobile-first generation," said Voranuch Dejakaisaya, CIO, Krungsri.

About Krungsri
Krungsri (Bank of Ayudhya PCL and its business units) is the fifth largest financial group in Thailand in terms of assets, loans, and deposits with 71 years of history in the country. Krungsri is a strategic member of the Mitsubishi UFJ Financial Group (MUFG), Japan's largest financial group and one of the world's largest financial organizations. Krungsri provides a comprehensive range of banking, consumer finance, investment, asset management, and other financial products and services to individual consumers, SMEs, and large corporations through 675 branches (638 Banking Branches and 37 Auto Business Branches) and over 27,000 service outlets nationwide. The Krungsri Group is the largest card issuer in Thailand with 7.7 million credit cards, sales finance, and personal loan accounts in its portfolio; a major automobile financing service provider (Krungsri Auto); one of the fastest growing asset management companies (Krungsri Asset Management); and a pioneer in microfinance (Ngern Tid Lor).

Krungsri is strongly committed to the highest level of integrity in conducting its business. All Krungsri Group companies have been awarded accreditation from the Private Sector Collective Action Coalition Against Corruption (CAC) in collaboration with industry peers and stakeholders on a zero tolerance approach to corruption.

About Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com/apac/.

Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements.

All trademarks identified by ® , TM , or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners

Follow Avaya on TwitterFacebookYouTubeLinkedInFlickr, and the Avaya Connected Blog.

WANdisco Fusion Now Available With Bridgeworks PORTrockIT for Best-of-Breed Cloud Migration and Hybrid Cloud Deployments

SAN RAMON, Calif. – WANdisco (LSE: WAND) - the leading provider of software that enables global enterprises to meet today's data challenges of secure storage, scalability and availability - today announced a new partnership with WAN acceleration vendor Bridgeworks, recognized as a Gartner Cool Vendor in Enterprise Networking for 2016.

Bridgeworks PORTrockIT software will now be available for WANdisco Fusion's patented active-transactional replication technology, that was built to move transactional data to the cloud, at Petabyte scale, without downtime or data loss. PORTrockIT's patented technology supports businesses that rely on fast movement of large volumes of data and increases performance by up to 100 times faster. This addition of speed delivers enterprise data resilience and security for critical applications such as backup, replication, disaster recovery and cloud migration.

"This new partnership brings together two best-of-breed solutions to unlock the full potential of the cloud," said David Richards, WANdisco CEO and Co-Founder."WANdisco's continuous availability and guaranteed data consistency can now be deployed with software from Bridgeworks that virtually removes the effects of network latency, making it possible for on-premise and cloud environments to operate as one."

The combined Bridgeworks and WANdisco technology will ensure that large volumes of live production data can move to and from the cloud without any business disruption. This further supports hybrid cloud requirements for on-demand, burst-out processing, and offsite disaster recovery, without downtime or data loss. The combined solution eliminates the need for cloud vendor storage appliances to be sent back and forth from customer data centers in a process that involves days of downtime and is only suitable for one-time movement of cold, less critical data.

"Enterprises are increasingly reliant on the need to move large volumes of data to where it needs to be at speed. They also need to have full trust and confidence that their infrastructure is able to deliver the performance that is critical to their business," said David Trossell, CEO of Bridgeworks.

"WANdisco software is already known for its performance and it has revolutionized the global enterprise requirement to migrate large amounts of transactional data to the Cloud. When combined with Bridgeworks PORTrockIT technology, the resulting increase of up to 100 times in transfer speed has raised the bar for business.

The combination of WANdisco and Bridgeworks will ensure a flexible and scalable solution for the increasing number of Enterprises looking to the Cloud as a viable option for running business-critical applications that rely on speed of data migration."

About WANdisco

WANdisco (LSE: WAND) is a provider of enterprise-ready, non-stop software solutions that enable globally distributed organizations to meet today's data challenges of secure storage, scalability and availability. WANdisco's products are differentiated by the company's patented, active-transactional data replication technology, serving crucial high availability (HA) requirements, including Hadoop Big Data and Application Lifecycle Management (ALM), including Apache Subversion and Git. Fortune Global 1000 companies, including Juniper Networks, Motorola, and Halliburton, rely on WANdisco for performance, reliability, security and availability. For additional information, please visit http://www.wandisco.com.

About Bridgeworks

Bridgeworks enables business to work smarter, solving the universal problem of data movement over distance for backup, replication, disaster recovery, migration or indeed any vital data movement application in a hybrid world. Additional information about Bridgeworks can be found at www.4bridgeworks.com.

Apache Hadoop and Subversion are trademarks of the Apache Software Foundation (ASF). All other product and company names herein may be trademarks of their registered owners.

 

The Solution, Now Generally Available, Streamlines Complex CI Deployments for VARs and Reduces Configuration Time From 70+ Hours to 60 Minutes

ATLANTA, Ga. – StrataCloud, a software-defined infrastructure solutions provider, today announces the general availability of StrataCloud SDI Install, a software application that automates the configuration of converged infrastructure (CI) systems. The first software to be released on the StrataCloud SDI platform, SDI Install is available today for value-added resellers (VARs) and systems integrators that wish to speed deployment and reduce the complexity of installing CI systems. SDI Install initially supports the popular FlexPod product lines from Cisco and NetApp, with future plans to support other leading CI systems.

Converged infrastructure solutions combine the core data center components of servers, storage and networking to simplify IT infrastructure expansion and management. Many companies moving to a software-defined infrastructure are adopting converged infrastructure, given its promise for higher levels of efficiency, performance and flexibility in delivering IT services to the business. Yet the VARs tasked with installing CI systems encounter challenges during deployment; configuring the systems requires specialized IT architecture skills, as well as individual expertise in each of the hardware components. The time-consuming process requires the use of multiple console interfaces and expensive personnel.

StrataCloud SDI Install gives the VAR a single interface for FlexPod design and deployment, with a decision tree that guides the architect through the design process and then creates a blueprint to guide installation. Once a blueprint is created, it can be accessed and reused to launch unlimited future installations, providing a consistent, repeatable process. At the customer site, the installer accesses the blueprint to launch automatic configuration and validation of the hardware in the customer's environment. By automating complex manual configuration processes, SDI Install enables a single individual to deploy a CI system from start to finish. In testing, SDI Install has been shown to speed the configuration of FlexPod from 70+ hours to 60 minutes.

"SDI Install is a game changer for converged infrastructure, as it significantly reduces the number of manual configurations that are required to get a FlexPod up and running," says Brian Cohen, CEO of StrataCloud. "Our solution provides a streamlined out-of-the-box experience for deploying FlexPod that is fast, easy and consistent. With SDI Install, VARs spend less time installing and more time addressing customer business outcomes."

About the StrataCloud SDI Platform

SDI Install is the first product built on StrataCloud SDI, the platform for software-defined infrastructure. By producing a logical model of infrastructure, StrataCloud SDI creates order from chaos in the data center. Through the use of an extensible object graph, StrataCloud SDI can normalize any infrastructure hardware, understand how infrastructure systems are connected, abstract the functionality of disparate APIs and protocols, and read and write to infrastructure in a consistent manner from a single interface. The flexible, scalable platform is built from the ground up on a unified architecture that can support vendor-agnostic infrastructure configuration, as well as enterprise-grade support throughout the infrastructure lifecycle.

About StrataCloud

Headquartered in Atlanta, StrataCloud is a leading provider of software defined infrastructure solutions. The StrataCloud SDI platform will provide a toolkit that helps IT teams streamline infrastructure operations and deliver public cloud agility from a private data center. Learn more at www.stratacloud.com.

Global voice cloud provider to offer first-ever self-service telephony within Salesforce
 
LONDON -  Natterbox, the UK-based global voice cloud services provider today introduced Natterbox VoiceCloud PBX for Salesforce®, the first complete global telephony system that is managed from within Salesforce. The global service introduces a new era in self-service telephony – landline and mobile – for the world’s leading enterprise cloud ecosystem.
 
With this introduction, Natterbox is pioneering embedding Cloud PBX management into Salesforce.  This means that Salesforce administrators and managers can now deploy and manage their global telephony system, including landline and mobile, instead of relying on IT or telecoms staff. 
 
Natterbox CEO Neil Hammerton said, “The migration of business telephony to a cloud model is well accepted.  This is driving a new breed of telephony that is agile, flexible and helps organizations innovate to deliver a better customer experience and staff productivity.”  He added, “The next stage of cloud telephony is self-service.  Amazon Web Services (AWS) showed the world how cloud technology self-service drives disruptive innovation.  We are bringing this approach to Salesforce telephony over our global network.”
 
Natterbox VoiceCloud for Salesforce brings telephony management directly to sales, service, marketing and other functions. For example, a customer service manager who wants to handle inbound calls from out-of-service customers can route those calls to a highly skilled resolution team.   A new personalized IVR response delivers a better customer experience and highlights their importance as customers. Innovation like this can be activated within minutes instead of having to wait for expensive telecoms staff or external resources to implement.
 
As well as management within Salesforce, Natterbox delivers all the service components required for a global cloud telephony system with Salesforce integration. Historically this has been a difficult and complex process requiring multiple suppliers and creating significant management, compatibility and support costs.  According to Hammerton, “Natterbox is both a full global telephony provider and Salesforce integration supplier.  We are a single source and integrator of all domestic or global telephony components which we deliver as a cloud service, from the PBX, numbers, lines and phones through to complete Salesforce integration which even extends to enterprise call recording from mobile or landline phones.“
 
Natterbox VoiceCloud PBX for Salesforce is available now in BETA and full release will be in Q3 2016.
 
Natterbox CEO Neil Hammerton is available for introductory media discussions via video call. He spoke earlier this week at Salesforce1 in London, discussing The Future of Salesforce Telephony.
 
About Natterbox
Natterbox launched in 2010 to solve business telephony issues and bring voice into the digitized customer experience through a global cloud PBX service that captures and integrates voice into customer processes and Salesforce® systems. Over 500 organizations around the world rely on Natterbox to set new standards in customer experience to drive measurable increases in sales efficiency, competitive advantage and organizational success. Customers include Groupon, Kimberly Clarke, Rakuten, Legal & General.
Eliminate Media Web Servers, Media Access Applications, Relational Databases and File Systems by Integrating a Single Tier of Scalable Storage


AUSTIN, Texas – Content distribution sites derive value from how quickly and easily they are able to deliver digital assets to their audiences. To ensure the best end-user experience, many content providers have implemented a secondary set of media access infrastructures to support their rapidly scaling sites, including additional media web servers, media access applications, relational databases and distributed file systems to deliver, access and store content. A better solution to adding multiple tiers of infrastructure to purchase, deploy, scale and manage is to consolidate on a single, scalable tier of web-accessible storage, say experts at Caringo.

As content libraries grow, traditional technologies like relational databases and file systems become difficult to manage and protect. The cost of hardware and staff required to manage these disparate systems ultimately limits operational flexibility while the addition of each layer of infrastructure results in compounding latency—resulting in increased buffering, slow content delivery and, ultimately, lost viewers. The solution is consolidating the media web server, media access application and relational database tier with searchable storage for the cloud age enabled by Caringo Swarm.

“Content distributors looking to reduce latency by 40%, reduce storage costs by 75% and radically simplify content delivery, access from applications and content management should look no further than Caringo Swarm,” said Adrian Herrera, Caringo Vice President of Marketing. “This is the reason Caringo is used as the back end for major media properties owned by NEP, IAC and various cultural media archives worldwide.”

Offered as a complete software appliance, Swarm provides a storage platform for data protection, management, organization and search at massive scale. Users no longer need to migrate data into disparate solutions for long-term preservation, delivery and analysis. Organizations can easily consolidate all files on Swarm, find the data they are looking for quickly, and reduce total cost of ownership by continuously evolving hardware and optimizing use of their resources.

For more information on how Caringo Swarm simplifies and streamlines content delivery visit https://caringo.wistia.com/medias/nryrwg3p10.

Follow Caringo

LinkedIn: https://www.linkedin.com/company/caringo-inc-

Twitter: https://twitter.com/CaringoStorage

About Caringo

Caringo was founded in 2005 to change the economics of storage by designing software from the ground up to solve the issues associated with data protection, management, organization and search at massive scale. Caringo’s flagship product, Swarm, eliminates the need to migrate data into disparate solutions for long-term preservation, delivery and analysis—radically reducing total cost of ownership. Today, Caringo software is the foundation for simple, bulletproof, limitless storage solutions for the Department of Defense, the Brazilian Federal Court System, City of Austin, Telefónica, British Telecom, Ask.com, Johns Hopkins University and hundreds more worldwide. Visit www.caringo.com to learn more.