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Spring Journal

Volume 29, Issue 2

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Jon Seals

Monday, 15 February 2016 00:00

Gaining Cyber Confidence With a CISO

Businesses aren’t the only ones struggling to ramp up budget allocations to fortify against cyberrisk. In his new $4.1 trillion budget proposal, President Obama has asked for $19 billion for cybersecurity efforts, a 35% increase from last year.

The president directed his administration to “implement a Cybersecurity National Action Plan (CNAP) that takes near-term actions and puts in place a long-term strategy to enhance cybersecurity awareness and protections, protect privacy, maintain public safety as well as economic and national security, and empower Americans to take better control of their digital security.” In addition to a cybersecurity awareness campaign targeting both consumers and businesses, the plan calls for government-wide risk assessments, a nation-wide push for a range of better consumer data security measures, and a range of initiatives to attract more and better cybersecurity personnel. Some of these new employees will offer cybersecurity training to more than 1.4 million small businesses, and the Department of Homeland Security is expected to double the number of cybersecurity advisors available to assist private sector organizations with risk assessments and the implementation of best practices.

Obama’s plan also takes a page from the private sector, creating the position of Federal Chief Information Security Officer to drive cybersecurity policy, planning and implementation across the federal government.



Inside the eBay operations "war room" last December, data analysts and data scientists had one big question on their minds as traffic approached its holiday crescendo: What was the hottest selling item among the 800 million available on the eBay website?

The answer wasn't one that many of them had expected.

"We found that every 12 seconds, we were selling a hoverboard," recalls Debashis Saha, vice president of Commerce Platform and Infrastructure. "It was our hottest-selling item" and one that previously hadn't even shown up on eBay's radar.

With that information in hand, eBay executives could contact suppliers and manufacturers of hoverboards, alert them to the unexpectedly high demand, and urge them to keep their manufacturing going and inventories stocked. It was a way of keeping customers satisfied and safeguarding eBay's own business, one made possible through a fast data analysis system called Kylin.



(TNS) - When fired Los Angeles police officer Christopher Dorner went on his killing spree it drew the largest law enforcement response in San Bernardino County history — until the Dec. 2 terrorist attack at the Inland Regional Center. What they learned that week in February 2013 helped shape how emergency responders reacted at the IRC.

Law enforcement agencies from across Southern California, led by the San Bernardino County Sheriff’s Department, hunted Dorner after he implicated himself with an online manifesto in two murders.

Six days later, on Feb. 12, 2013, Dorner was killed during a shootout in a cabin near Angelus Oaks in the San Bernardino National Forest.

According to leaders of public safety departments who responded to both incidents, the lessons learned during the manhunt for the ex-LAPD officer turned cop killer helped stop IRC attackers Syed Farook and Tashfeen Malik before they could harm more people after killing 14 and wounding 22 others.



(TNS) - Fearing its standards would impede the rebuilding of tornado-stricken neighborhoods, Rowlett, 20 miles from Dallas, is scaling back its construction requirements to encourage residents to rebuild after the Dec. 26 storms.

Recent updates to codes dealing with new residential construction don’t necessarily fit the tone of Rowlett’s older neighborhoods. For instance, the city now requires 100 percent masonry on single-family residential exteriors. And it has outlawed garages that face streets.

At a special meeting Wednesday, city leaders said they feared that meeting the current standards would be costly for residents and that in the long run, fewer would rebuild, leaving more vacant lots.



One of the primary reasons so many relatively simple attacks wind up compromising IT security defenses is that the internal IT organization suffers from IT security fatigue. In any given day, any number of IT security technologies will generate a stream of alerts, most of which wind up being false positives. After a while, the IT organization becomes inured to the alerts until, of course, one of them involves a previously undiscovered vulnerability. By then, the damage is done.

Arctic Wolf Networks this week unfurled AWN Cyber-SOC, a service through which security professionals provide a security information event management (SIEM) capability based on a combination of custom, open source and commercial software technologies that serves to reduce internal IT security fatigue.

Rather than take over IT security management completely, Arctic Wolf Networks CEO Brian NeSmith says, AWN Cyber-SOC is designed to supplement efforts of the internal IT security department. All the firewalls and endpoint security continues to be managed by the internal IT department. Arctic Wolf Networks takes over responsibility for keeping track of the number and types of attacks being launched and what vulnerabilities they are trying to exploit inside the organization, says NeSmith. In effect, NeSmith says, Arctic Wolf Networks becomes the security operations center for the organization that is responsible for all activities relating to IT security hygiene.



JEFFERSON CITY, Mo. – Missouri renters who lost their homes or personal property as a result of the severe storms and flooding between December 23 and January 9 may be eligible for recovery assistance from the Federal Emergency Management Agency (FEMA) and other agencies.

FEMA offers two kinds of help for eligible renters who were displaced from their homes by the recent storms:

  • Money to rent a different place to live for a limited period of time while repairs are made to the household’s rented home
  • A free referral service to find an adequate replacement rental property

FEMA also helps eligible renters with uninsured or underinsured expenses such as:

  • Disaster-related medical and dental expenses
  • Disaster-related funeral and burial expenses
  • Replacement or repair of necessary personal property lost or damaged in the disaster, household items such as room furnishings or appliances, and tools and equipment required by the self-employed for their jobs
  • Primary vehicles and approved second vehicles damaged by the disaster

Additionally, renters may borrow up to $40,000 from the U.S. Small Business Administration to repair or replace personal property.

To qualify for state/federal assistance, renters must first register with FEMA. They can do so online at www.DisasterAssistance.gov at any time or by calling 800-621-3362 (800-621-FEMA) or (TTY) 800-462-7585, 7 a.m. to 10 p.m. seven days a week. Those who use 711-Relay or Video Relay Services (VRS) can call 800-621-3362.

Multiple renters sharing the same dwelling (a.k.a. roommates or housemates) or boarders renting from the dwelling’s owner or leaseholder may apply separately for FEMA assistance after a disaster. Depending on certain conditions, they may be eligible for assistance to repair, clean or replace personal property or vehicles damaged during the disaster, as well as disaster-related expenses.    

Renters who desire face-to-face assistance should visit one of FEMA’s Disaster Recovery Centers (DRCs) in Missouri or speak with someone from one of FEMA’s Disaster Survivor Assistance (DSA) teams currently going door-to-door in Missouri’s disaster-declared counties. The application deadline is March 21.

The 33 Missouri counties designated for federal disaster assistance to individuals are: Barry, Barton, Camden, Cape Girardeau, Cole, Crawford, Franklin, Gasconade, Greene, Hickory, Jasper, Jefferson, Laclede, Lawrence, Lincoln, Maries, McDonald, Morgan, Newton, Osage, Phelps, Polk, Pulaski, Scott, St. Charles, St. Francois, St. Louis, Ste. Genevieve, Stone, Taney, Texas, Webster and Wright.


For breaking news about flood recovery, follow FEMA Region 7 on Twitter at https://twitter.com/femaregion7 and turn on mobile notifications or visit the FEMA web pages dedicated to this disaster at www.fema.gov/disaster/4250.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

All FEMA disaster assistance will be provided without discrimination on the grounds of race, color, sex (including sexual harassment), religion, national origin, age, disability, limited English proficiency, economic status, or retaliation. If you believe your civil rights are being violated, call 800-621-3362 or 800-462-7585(TTY/TDD).

The SBA is the federal government’s primary source of money for the long-term rebuilding of disaster-damaged private property. SBA helps businesses of all sizes, private non-profit organizations, homeowners and renters fund repairs or rebuilding efforts and cover the cost of replacing lost or disaster-damaged personal property. These disaster loans cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations. For more information, applicants may contact SBA’s Disaster Assistance Customer Service Center by calling 800-659-2955, emailing disastercustomerservice@sba.gov, or visiting SBA’s website at www.sba.gov/disaster. Deaf and hard-of-hearing individuals may call 800-877-8339.

State/Tribal Government or Region: 

“What we’ve done is put together a pilot that is part of a portfolio of projects that the agency has to improve and modernize business practices statewide,” Drown said. “It’s open data to push, ultimately, a culture of data-based decision-making.”



Monday, 15 February 2016 00:00

Stop Network Stuttering

How to optimize Skype for Business on any device

As you read (you did read it, right?) in “Securing Skype for Business in a Mobile World,” storing sensitive Skype for Business data in the data center is a secure alternative to help ensure files, contacts, logs and more all stay safe within the corporate vault. And hosting Skype for Business on XenApp provides a secure and efficient way to keep the apps next to the data they use. Until you try to make a voice and video call that is.

Yes, logic would dictate that performance for voice and video would be degraded because of what we call the hairpin–or tromboning–effect. That is when you have your local camera, microphone and speakers sending voice and video to the data center where it makes a return trip to the person you are calling, who could be another 800 miles away.



“Magnetic tapes are dead”; “Tapes still have a role in modern IT”. These are two opinions frequently heard among system administrators, but which of them is right? In recent years, there has been a lot of debate about the role of the oldest storage medium still in use. Tapes were first invented in 1928 for sound recording purposes, but since the fifties they have evolved into one of the most widespread and reliable media for storing data on a specially coated medium. Used reliably now for longer than half a century to store data, tapes have survived many attacks from competitors such as hard disk drives (HDD or SSD), or optical media such as Blu-Ray discs or DVDs.



2016 European Healthcare Content Management Customer Value Leadership Award cites significant growth potential in North American marketplace for BridgeHead's Independent Clinical Archive (ICA)
WOBURN, Mass. BridgeHead Software, a leader in healthcare data management, announced that it has been named a recipient of the Frost & Sullivan 2016 Best Practices Awards. Based on its ongoing analysis of the healthcare information technology and data management market, Frost & Sullivan awarded BridgeHead Software the 2016 European Healthcare Content Management Customer Value Leadership Award, citing tremendous growth potential for the company in the North American market in addition to its European success.

For the Customer Value Leadership Award, Frost & Sullivan analysts independently evaluated two key factors -Customer Impact and Business Impact - in the criteria areas of Price/Performance Value, Customer Purchase Experience, Customer Ownership Experience, Customer Service Experience, Brand Equity, Financial Performance, Customer Acquisition, Operational Efficiency, Growth Potential and Human Capital. BridgeHead Software received scores in the Excellent rating across the board.

"Our research shows BridgeHead's Independent Clinical Archive, HealthStore™, that we describe as VNA 3.0, offers customers a proven, scalable, standards-based and hardware-agnostic solution for the management of all of a healthcare organization's data, as well as provides unique protection and disaster recovery capabilities that further differentiates BridgeHead in the North American market. With an already expansive user base of more than 1,200 hospitals worldwide, combined with an impressive track record of customer success in Europe following the launch of HealthStore, it's clear there is a huge opportunity for BridgeHead Software to continue to gain traction in North America," said Frost & Sullivan Principal Analyst Nadim Michel Daher.

The Frost & Sullivan European Healthcare Content Management Customer Value Leadership Award recognizes BridgeHead Software for its innovative, industry-leading product, HealthStore™. It is a truly Independent Clinical Archive (ICA), often referred to as a third generation vendor-neutral archive (VNA), offering a single, easily accessible and standards-based software repository for all healthcare data. Through this system, data is stored intelligently and cost efficiently, whether on site, off site or in the cloud; it allows data to be centrally managed, secured from misuse and fully protected in the event of an outage or disaster, and it effectively facilitates the sharing of data between users, applications, departments and other hospitals, making patient data available to the people that need it, when they need it.

According to the award report: "Over the last few years, BridgeHead Software has enjoyed significant growth in the EMEA healthcare market with its Independent Clinical Archive, HealthStore™, boasting a number of successfully completed projects and referenceable customers .... This, combined with its extensive customer base built over the last two decades and having developed very sophisticated capabilities within its portfolio, has enabled BridgeHead Software to secure an enviable position for itself in the North American market as well. Representing the single largest market for healthcare content management globally, North America is poised to continue to be a major growth opportunity for BridgeHead Software. Through its tight and long-standing collaboration with MEDITECH, a leading vendor in the North American healthcare information systems (HCIS) market, BridgeHead Software technology is already utilized in approximately one in five hospitals across the United States."

The report adds: "As it continues to move ahead to develop its presence in North America, BridgeHead Software can tout significant unique selling points in the highly competitive and highly coveted North American HCM market, having catered to major multi-site hospital systems with 500 to 1,000 beds and 1,000 to 3,000 employees. Indeed, BridgeHead Software has developed its capabilities, allowing customers to extend their existing BridgeHead investments to tackle other data challenges, e.g., augmenting their data protection environments with clinical archiving capabilities (HealthStore™) for a more holistic data management strategy."

"The Frost & Sullivan Best Practices Award is one we are especially honored to be a part of, as they have a real focus on evaluating the market in which the companies are operating and understanding the intricacies and driving factors," said Michael Ball, Senior Vice President, North America at BridgeHead Software. "We're pleased that not only have our successful achievements in the European market been recognized, but that it is as clear to others - as it is to us - the value our company, our solutions and our advanced capabilities and expertise bring to the North American market as well. Increasingly, U.S. hospitals are seeing the need for a true next-generation independent clinical archive in their enterprises."

Frost & Sullivan's Best Practices Awards recognize companies throughout a range of regional and global markets for superior leadership, technological innovation, customer service, and strategic product development. Frost & Sullivan's industry analyst team benchmarks market participants and measures their performance through independent, primary interviews, and secondary industry research in order to evaluate and identify best practices. Frost & Sullivan's intent is to help drive innovation, excellence and a positive change in the global economy by recognizing best-in-class products, companies and individuals. For more information on the awards, visit: ww2.frost.com/about/best-practices-recognition
About BridgeHead Software
With 20 years' experience in data and storage management, BridgeHead Software is trusted by over 1,200 hospitals worldwide. Today, BridgeHead Software helps healthcare facilities overcome challenges stemming from rising data volumes and increasing storage costs, while delivering peace of mind around how to storeprotect and share clinical and administrative information.
BridgeHead's Healthcare Data Management solutions are designed to work with any hospital's chosen applications and storage hardware, regardless of vendor, providing greater choice, flexibility and control over the way data is managed, now and in the future. 
For more information, visit www.bridgeheadsoftware.com or follow on Twitter, LinkedIn or Facebook.