The Continuity Logic customized demo provides an opportunity for qualifying organizations to evaluate Frontline Live 5™, with their plans, desired controls, policies, and procedures. This first-of-its-kind system for both business continuity and many other areas of Governance, Operational Risk and Compliance (GRC) is powerful, but often best viewed with some of your familiar plans, data and templates.


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Volume 28, Issue 3

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Jon Seals

Tuesday, 17 March 2015 00:00

Forecasting Floods Rises to the Challenge

(TNS) — In 2015, the hydrologists tasked with forecasting how high the Minnesota River will rise have supercomputers, advanced radar systems and satellites.

In 1965, they had slide rules, rain gauges and grave diggers.

Pedro Restrepo, the 65-year-old hydrologist in charge at the North Central River Forecast Center in Chanhassen, can relate to the tools available 50 years ago even as he uses the technology of today. When he first started working in hydrology in the 1970s, the instruments being used were much the same as in 1965.

"I still have my slide rule," Restrepo said, producing from his office the well-worn tool used by engineers and scientists to do calculations before the invention of the calculator.



Despite numerous emergencies making headlines last year and major events impacting communities in Oso, Wash.; Napa, Calif.; and Detroit, 2014 was considered a relatively quiet year in terms of federally declared disasters.

After years of hearing about how the number of disaster declarations has been rising, 2014 had the lowest number of declared disasters and fire assistance grants in at least 14 years. FEMA reported that 45 major disaster declarations were made by the president in 2014. And six emergency declarations, which are issued in advance of an event, were declared. The highest number of emergency declarations was in 2005 with 68 events.

In addition, the agency provided 33 fire management grants, a lower than average number. It was “a higher number compared to 2013 (28) but far fewer than the 118 provided in 2011, or the 86 provided in 2006,” according to a FEMA blog post.



Security, business continuity teams gain instant intelligence from multiple social media networks in relation to enterprise assets

LANSING, Mich. – IDV Solutions, LLC, the global leader in Enterprise Risk Visualization software and services, today announced it has formed a technical partnership with Geofeedia, the market leader in location-based social media monitoring, intelligence and analysis. Through the partnership, Geofeedia’s location-based social media monitoring data will now be integrated into IDV Solutions’ Visual Command Center® Enterprise Risk Visualization (ERV) software.  

The combination of the two technologies enables security, supply chain and business continuity teams to gain instant intelligence from multiple social media networks for a myriad of risk events from a political demonstration to a natural disaster. The location-based visualization filters out excess noise to show important social media posts in the context of locations of interest, such as facilities, employee locations, supply routes or traveling executives.

Visual Command Center helps organizations take command of risk by providing a real-time, common operating picture of their assets, personnel and operations in relation to potential threats to those assets. It unites information on global sources of risk, like weather, terrorism, and natural disasters, with data from an organization's internal data stores and physical security systems on an interactive map and timeline. When a risk is detected near an asset or employee location, Visual Command Center automatically generates an alert and provides tools to assess whether the risk is a threat and take immediate action to mitigate the impact of the threat. The Geofeedia integration complements Visual Command Center’s Twitter Visualization and Alerting Module by providing information from more social media networks and visualizing all posts within a selected area.

Geofeedia enables organizations to filter and analyze social media content by location in real-time across multiple sources. Users search for a city, address or location name, draw a virtual perimeter around their specific area of interest, and access geo-tagged social media content from within those boundaries in a matter of seconds.

“Companies are looking for ways to efficiently gain actionable intelligence from social media,” said Ian Clemens, Chief Technology Officer and co-founder, IDV Solutions. “The immediacy of social media combined with the alerting and locational context offered by Visual Command Center enables organizations to make more effective use of social media to protect employees, facilities and business continuity.”

“Location resolves the challenge of monitoring the massive amounts of cluttered data to identify meaningful, real-time on-the-ground intelligence when and where it matters most,” said Phil Harris, CEO and cofounder of Geofeedia. “We are thrilled to be able to help more organizations take advantage of our real-time, geotagged social media data to prevent, protect and respond to valuable intelligence.”

About IDV Solutions, LLC

IDV Solutions, LLC is the global leader in delivering Enterprise Risk Visualization capabilities through software and services that enable organizations to protect their assets, ensure continuity of operations and optimize performance. Its Visual Command Center software is used in functions such as security, field services, supply chain, and operations. By repeatedly solving key problems for customers in the Global 2000 and government, IDV and its products have earned a reputation for delivering immediate value and building risk resilient organizations. For more information, please visit http://www.idvsolutions.com.

About Geofeedia

Geofeedia is the market leader in location-based social media monitoring, intelligence and analysis for corporate security, public safety, media and marketing teams. Geofeedia's patented platform enables organizations to filter and analyze public, geo-tagged social media content across multiple sources in any global location to understand, in real-time, what’s happening within the areas most important to them. Geofeedia is headquartered in Chicago and has offices in Indianapolis and Naples, Fla. The company was founded in 2011 by Phil Harris, Mike Mulroy and Scott Mitchell. To learn more about Geofeedia visit http://geofeedia.com.

The Ormuco platform built on HP Helion OpenStack delivers innovative, end-to-end, managed cloud solutions to its clients


LONDON – Ormuco Communications, a leading global enterprise cloud, managed services and telecommunications provider, today announces that it has joined the HP PartnerOne Service Provider Programme.


Ormuco, as a HP PartnerOne service provider, has increased its offering with a broad portfolio of OpenStack based cloud services for enterprise customers. Ormuco's offering will provide customers with extensive geographic reach and the means to meet the full range of any in-country or cross-border requirements.


The HP PartnerOne Service Provider Programme extends the market reach of service providers through access to the HP global sales force and channel partner networks. The programme accelerates time to market with Cloud-ready infrastructure solutions and allows providers to deliver on the promise of cloud today based on HP Helion, a hybrid delivery approach using common architecture spanning traditional IT, private, managed and public clouds.


Orlando Bayter, CEO of Ormuco, said; "We are delighted to be an HP PartnerOne service provider and can now provide an even better service to our clients around the world.  Our clients in the gaming industry will greatly benefit as it allows us to perform real time response."


"As enterprises map out a path to the cloud, they need flexibility in how they consume and leverage IT services," said Patrick Harr, Vice President and General Manager, HP Cloud, Americas.  "HP Helion OpenStack provides the capabilities, cost efficiencies and choices service providers need to build, manage and secure a cloud environment aligned with their strategy, across infrastructure, information and critical applications."


Established in Montreal, Ormuco offers a range of solutions and services designed to streamline day-to-day business operations and reduce associated IT costs. They currently work with 5 of the top 10 gaming companies, have on-going projects across all continents, and provide IT services supporting over 3 million users.


Ormuco provides telecommunication solutions, virtual scalable cloud or private secure hosting, versatile hybrid infrastructure or managed data centre environments and offers a full range of managed IT services.


Their solution-specific experts can install, manage and support any of these fully customisable solutions.


About Company
For more information on Ormuco please visit www.ormuco.com


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SENDAI  – The UN Development Programme (UNDP) has announced work a new 10-year global programme in support of country efforts to reduce the risk of disasters.

Announced during a special breakfast session entitled 'the power of partnerships', held on the sidelines of the World Conference on Disaster Risk Reduction, the Programme is intended to help countries achieve the goals of the Post-2015 Framework for Disaster Risk Reduction.

UNDP used the event to highlight the key elements of the Programme, as well as to bring on board like-minded partners.

“The only way to protect development gains from disasters and to eradicate poverty is to integrate disaster risk reduction into development and to make all development risk-informed”, noted UNDP Chief Helen Clark. “Our new programme will help our partners achieve this by strengthening laws, policies and institutions that enable a comprehensive, all-of-society approach to DRR.”

Called ‘5-10-50’, the programme will support countries and communities to deliver better risk-informed development, and targets 50 countries over 10 years, with a focus on five critical areas: risk awareness and early warning; risk-governance and mainstreaming; preparedness; resilient recovery; and local/urban risk reduction.

Disasters have killed more than 1.3 million people and cost over US$2 trillion during the last two decades. UNDP’s new programme will help partners address capacity gaps, and is building on a decade of work and nearly US$2 billion of investments in DRR.

Underpinning UNDP’s targeted engagement is a new report, also launched at Sendai, titled ‘Strengthening Disaster Risk Governance: UNDP Support during the HFA Implementation Period 2005 - 2015’. The report is a review of UNDP support in 125 disaster-prone countries since 2005, and draws on detailed findings from a selection of 17 countries. The findings from the report are to be used in the development of the new programme.

UNDP chief Helen Clark thanked the Government of Japan and the city of Sendai for hosting the conference – a demonstration of their continued leadership in the area of disaster risk reduction – and commended Finland and Thailand for co-chairing the group of Member States that are leading development of the new Framework for Disaster Risk Reduction. It will succeed the Hyogo Framework for Action (2005-2015), and is the first of a number of global development related processes to emerge in 2015, a critical year for shaping sustainable development. UNDP maintains that a risk-informed development approach is necessary to protect development gains and eradicate poverty.

MAIDENHEAD, UK Flexera Software announced today that FlexNet Manager Suite for Enterprises, the company’s market leading Software License Optimisation solution, has received certification of its integration with ServiceNow®. Certification by ServiceNow signifies that FlexNet Manager Suite has successfully completed defined tests focused on integration interoperability, security and performance, and ensures best practices are utilised in design and integration. The certification also ensures best practices are utilised in the design and implementation of FlexNet Producer Suite’s integration with ServiceNow.


Integration Points

The certification recognises integrated data feeds that enable business-critical service management and Software License Optimisation processes and workflows. Role, status and ownership information that ServiceNow uses to manage hardware assets can be utilised by FlexNet Manager Suite to provide expanded Software License Optimisation capabilities. For example, asset status information can be used to reclaim licenses from retired hardware.


FlexNet Manager Suite discovery and inventory capabilities also extend customers’ inventory capabilities. It collects data for applications such as Oracle databases, SQL Server, and IBM software, across UNIX, Linux, Windows, and virtual environments not supported by existing customer discovery and inventory solutions. This ensures a comprehensive and accurate accounting of software running within an organisation’s environment.


The Flexera Software Application Recognition Library normalises inventory data from third party tools and/or FlexNet Manager Suite inventory. The normalised list of software products per device is then populated into the ServiceNow Configuration Management Database (CMDB). This can support core ITSM functions such as incident and performance management by allowing IT to look at installed software on a device when investigating performance issues, for example. It also supports more effective change management, by providing insight into which devices are up to date on software versions or which require upgrades.


As a result of the integration, ServiceNow and FlexNet Manager Suite deliver even greater business value to customers. For example, license models frequently are based on the underlying hardware properties running the application – such as processors or cores. Key operational functions such as chargeback and showback are premised on who within the organisation is using a given piece of hardware. Bringing in the ServiceNow rich hardware asset information enhances the knowledge base that FlexNet Manager Suite uses to deliver optimisation across myriad software and hardware environments – enhancing its capabilities around chargeback/showback.


The integration also delivers a “single pane of glass” for IT Operations professionals. FlexNet Manager Suite Cloud is made available within the ServiceNow user interface, providing a central location for access to both solutions’ capabilities. This allows IT operations to both manage services and Software License Optimisation from a single environment.


“When two best of breed solutions providers work together to solve complex problems, customers ultimately win,” said Ed Rossi, Vice President of Product Management at Flexera Software. “IT Service Management and Software License Optimisation provide automation around different but closely related IT operational processes. By integrating our solutions and giving operators a single pane of glass through which to manage these processes, we are delivering value that neither solution could on its own.”



FlexNet Manager Suite for Enterprises includes the following components:

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About Flexera Software

Flexera Software helps application producers and enterprises increase application usage and the value they derive from their software. Our next-generation software licensing, compliance and installation solutions are essential to ensure continuous licensing compliance, optimized software investments and to future-proof businesses against the risks and costs of constantly changing technology. Over 80,000 customers turn to Flexera Software as a trusted and neutral source for the knowledge and expertise we have gained as the marketplace leader in licensing, installation and compliance for over 20 years and for the automation and intelligence designed into our products. For more information, please go to: www.flexerasoftware.com.

Higher specification servers available at value prices to help UK and US businesses make the most of the web


LONDON – UK and US small and medium-sized businesses can now power their online businesses using hosted dedicated servers from as little as £49 +VAT/month (UK) or $79/month (US) without compromising on performance. This is thanks to the new 2015 dedicated server range launched today by web hosting experts UK2.net and Midphase, part of UK2 Group.


Designed to offer the performance and flexibility sole traders and small business users demand, the new dedicated server options all offer standard 1Gbps connectivity to meet a range of needs. Business requirements for HDD capacity, bandwidth and RAM differ depending on the application, and the new 2015 range has been expanded to six servers as a result. This flexibility means businesses simply looking to power their website can choose the specifications needed to offer a great experience without overpaying for unnecessary extras, while e-commerce or video streaming businesses can up their server specifications at low prices.


John Morris, COO for UK2 Group said: "Our new hosted dedicated server options mean dedicated hosted servers are now a viable option for all sole traders and small- and medium-sized businesses. Our mission is to help people make the most of the web and our new servers make this as easy and inexpensive as possible."


High performance at value pricing without contract lock-in
Built and housed in fully owned data centres with high performance networks, UK2.net and Midphase hosted dedicated servers offer 99.9% uptime, meaning users need not worry about outages or tech issues.

Customers who prefer to manage their server personally can take total control thanks to root/Admin and IPMI and market-leading automation which makes rebooting and re-imaging remotely easy and intuitive. Round-the-clock tech support 365 days a year gives added peace of mind, while users who prefer can elect for managed service support where UK2.net or Midphase technical staff take a more proactive role in managing the server.


Flexible contacts also mean businesses can choose monthly or annual subscriptions without complex contracts which lock them into multi-year deals.

Entry level hosted dedicated servers start from £49 +VAT/month (UK2.net) or $79/month (Midphase) for quad-core Intel® Xeon® 3.4GHz (E3-1230) CPU, 4GB DDR3 RAM, 1TB HDD, 1Gbps connectivity and 2TB bandwidth. Options are configurable up to £299.00 +VAT/month (UK2.net) or $455.00/month (Midphase) for a server offering two 10-core Intel® Xeon® 2.3GHz (E5-2650v3) processors, 64GB DDR4 RAM, four 4TB HDD (RAID), 1Gbps connectivity and 100TB bandwidth.

Multichannel customer engagement software company plans US, Asian expansion in 2015


BOSTON – Global multichannel customer interaction software company Eptica (www.eptica.com) today announced record revenues of $12m in 2014. The profitable company continued 2013's double digit growth which was driven by increasing global expansion, strong partnerships and a wider use of its software by existing customers across their operations. Between 2005 and 2014 Eptica has achieved a Compound Annual Growth Rate (CAGR) of 24.6%.


Eptica's proven software enables companies to deliver a superior customer experience to consumers across all text-based digital channels. Built on advanced linguistics using innovative natural language processing, a central knowledge base and powerful workflow, Eptica's software is used by leading brands across the world to manage incoming customer interactions and provide fast, accurate and efficient service that scale to meet increasing demand.


Over the course of 2014, Eptica signed more than 20 new customers, including Allianz, City & Guilds, Crédit Agricole, Ministère de l'Education Nationale, Phonehouse, The Works, and a major French-based bank, which is deploying Eptica's software to 16,000 users across the organization. Additionally Eptica saw a significant scaling up of the use of its software within existing customers, with more and more brands now deploying it beyond the contact center, extending it across the enterprise.


An increasing number of customers have been signed through Eptica's global partner network. This ecosystem expanded in 2014, and now includes business services provider Concentrix Corporation, a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), which has incorporated Eptica's software into its delivery center operations.


To support its growth, Eptica expanded its global operations, with significant numbers of new staff joining in Asia, the UK and France. Additionally a new Product Development Center was opened in Nantes, France, which operates alongside existing resources.


During 2014, the strength of Eptica's technology and approach was recognized by industry analyst Gartner, which positioned the company in its 2014 Magic Quadrant for the CRM Customer Engagement Center. This marked the fourth consecutive year that the company has appeared in a Gartner Magic Quadrant.


"2014 continued Eptica's record growth, with substantial expansion in our customer base across the globe," said Olivier Njamfa, CEO and Co-founder of Eptica. "Customer experience is the number one priority for organizations, and our software enables them to transform how they interact with consumers, across all text-based digital channels, through a platform that can scale to meet even the greatest demands. In 2015 we are already building on our success, with substantial investment in the US and Asia, to meet the growing need for our software in these markets."

Leading energy and commodities trade and risk management cloud solutions company, Aspect, announced today that Tradelogic, a UK-based consultancy and bespoke software development organization has entered into a premium partnership with Aspect.


Tradelogic has a successful track record delivering commodities IT consultancy, application development and bespoke frameworks throughout the gas and power trading sectors, as well as utilities and financial services industries. Tradelogic looks to sell, implement and support AspectCTRM and expand into the oil, petroleum products, and metals sectors.


The partnership combines Tradelogic's expertise in regulations and compliance as well as its aligned ETRM/CTRM applications with Aspect's front, middle and back office solutions.


According to Tradelogic’s Business Development Director Don Parry, "We've been impressed by what Aspect is doing. We wanted to become a part of it, and benefit from their uniquely strong position in cloud ETRM/CTRM, which caters to mid-size trading companies."


Parry continued, "We have a lot to offer this market with our own proprietary built solutions for data management and compliance monitoring tools, which should provide add-on integration opportunities, along with our services to support the whole business. I think there's a lot of synergy between what our companies offer."


Aspect Vice President of Customer Services Chetna Bhatia, who oversees the new Aspect Partner Program (APP) which launched last year explained, "We're thrilled to welcome Tradelogic as a strategic partner. This is a key element of our strategy to expand our new partner network quickly, capitalizing on our record CTRM revenues last year."


The APP program opens the door to more sales partners of all sizes and in all regions who are now able to offer their services and cost savings to companies taking on AspectCTRM, the fastest growing trade and risk solution. Visit http://www.aspectenterprise.com/partners/partners.php for more information about APP and how to become a partner.


About Tradelogic

Tradelogic Ltd is a specialist provider of strategic consultancy and trading support software for the energy & commodity markets. Our experienced team of consultants help energy, utility and financial institutions meet the major challenges of the energy markets, including business process re-engineering & best practice, IT system selection, optimizing the trade execution process, and trading data management. Our Tradelogic software solutions help trading desks improve their speed and efficiency of trade execution, decision support, trading data management and regulatory obligations.


About Aspect

Aspect is a leading global provider of multi-commodity trade, risk and operations management applications delivered Software-as-a-Service (SaaS) in the cloud. With almost 500 customers in 90 countries, it's one of the fastest growing providers with rapid deployment, affordable subscription fees, and immediate ROI for all size companies. AspectCTRM is its flagship product featuring a functionally rich, modular front, middle and back office suite available in Lite, Standard and Enterprise Editions. Aspect is the only ETRM/CTRM solutions provider with pre-trade market data and analytics tools delivered with its trade and risk functions on the same platform. Aspect's solutions are available on desktop, tablets and mobile devices.

Panama based service provider chose Flexiant Cloud Orchestrator to remove manual process from provisioning infrastructure and applications


LONDON – To reduce the time to provision infrastructure and application resources for its customers and decrease costs, AB Network today announced it has selected Flexiant Cloud Orchestrator.


Based in Panama, AB Network operates a dedicated data center to offer its customers infrastructure as a service (IaaS), software as a service (SaaS), back up site monitoring, web applications and services administration.


Pablo Olivo at AB Network, said, "We were wasting time and revenue generating opportunities manually provisioning our infrastructure. We needed to automate our infrastructure and that required cloud orchestration software so we evaluated Flexiant and OpenStack. Ease of deployment and time to market was of the essence so we opted for Flexiant Cloud Orchestrator."


Introduced to AB Network by Parallels, Flexiant was selected because of its speed of provisioning not only infrastructure, but also the infrastructure blueprint functionality which allows the cloud service provider to offer pre-packaged, configured and sophisticated application stacks ready to use. 


Olivo continued, "In a side by side comparison of OpenStack, we were impressed with the ease of understanding the Flexiant Cloud Orchestrator deployment within our datacenter and also how it offered us a more complete product to go to market. We also needed only three servers with minimum specs to get up and running versus the five needed for OpenStack."


AB Network will use the Flexiant integrated billing, operate on KVM hypervisors and benefit from an out of the box store front.


George Knox, CEO, Flexiant said, "Flexiant Cloud Orchestrator helps service providers keep their customers happy by being able to respond to requests faster with a full range of functionality and services. We are helping AB Network and our other customers decrease the cost of manual infrastructure provisioning and offer the cloud services businesses expect of the cloud industry, both extremely important in this extremely competitive market."


About AB Network
AB Network, is a Panamanian capital company created to provide high-performance technology solutions for services in the cloud, services infrastructure monitoring and call center services. Each of these services include a mainstay in the portfolio of services. For more information visit www.abnetworksa.com.


About Flexiant
Flexiant provides solutions aimed solely at helping service providers capture the cloud market opportunity. Its portfolio of solutions includes Flexiant Cloud Orchestrator and Flexiant Concerto. Since 2009 Flexiant has armed service providers with the solutions necessary to launch revenue generating cloud services quickly and easily.

Flexiant has been named a Gartner Cool Vendor in Cloud Management and received the Info-Tech Research Group Trendsetter Award for two consecutive years. Flexiant is a Gold Parallels Partner and a Dell certified technology partner. Customers include Brinkster, Computerlinks, FailProof Technology and ThinkGrid Ceano, part of Colt Telecom. Flexiant is also a key participant in the EU's Horizon 2020 program. For more information visit www.flexiant.com.