The Continuity Logic customized demo provides an opportunity for qualifying organizations to evaluate Frontline Live 5™, with their plans, desired controls, policies, and procedures. This first-of-its-kind system for both business continuity and many other areas of Governance, Operational Risk and Compliance (GRC) is powerful, but often best viewed with some of your familiar plans, data and templates.


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Fall Journal

Volume 28, Issue 4

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Jon Seals

AUSTIN, Texas – Texans who sustained property damage as a result of the ongoing severe storms and flooding are urged to register with the Federal Emergency Management Agency (FEMA), as they may be eligible for federal and state disaster assistance.

The presidential disaster declaration of May 29 makes disaster aid available to eligible families, individuals and business owners in Hays, Harris and Van Zandt counties.  

“FEMA wants to help Texans begin their recovery as soon as possible, but we need to hear from them in order to do so,” said FEMA’s Federal Coordinating Officer (FCO) Kevin Hannes. “I urge all survivors to contact us to begin the recovery process.”

People who had storm damage in Harris, Hays, and Van Zandt counties can register for FEMA assistance online at www.DisasterAssistance.gov or via smartphone or web-enabled device at m.fema.gov. Applicants may also call 800-621-3362 or (TTY) 1-800-462-7585 from 6 a.m. to 9 p.m. daily. Flood survivors statewide can call and report their damage to give the state and FEMA a better idea of the assistance that is needed in undesignated counties.

Assistance for eligible survivors can include grants for temporary housing and home repairs, and for other serious disaster-related needs, such as medical and dental expenses or funeral and burial costs. Long-term, low-interest disaster loans from the U.S. Small Business Administration (SBA) also may be available to cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations.

Eligible survivors should register with FEMA even if they have insurance. FEMA cannot duplicate insurance payments, but under-insured applicants may receive help after their insurance claims have been settled.

Registering with FEMA is required for federal aid, even if the person has registered with another disaster-relief organization such as the American Red Cross, or local community or church organization. FEMA registrants must use the name that appears on their Social Security card. Applicants will be asked to provide:

  • Social Security number
  • Address of the damaged home or apartment
  • Description of the damage
  • Information about insurance coverage
  • A current contact telephone number
  • An address where they can get mail
  • Proof of residency, such as a utility bill, rent receipts or mortgage payment record
  • Bank account and routing numbers if they want direct deposit of any financial assistance.

(TNS) — Thousands of Pinellas County, Fla., beach residents and business owners could hit an unexpected road block trying to return to the barrier islands after a storm evacuation.

Pinellas County Sheriff Bob Gualtieri said Monday his office, working with beach city governments, has developed a hang-tag identification system to allow drivers quick access to the islands after an evacuation.

However, since the program rolled out in February, only 17,000 hang tags have been handed out, while Gualtieri estimates about 88,000 people will need them.

“That gives me a lot of concern,” he said, urging people to get the tags as soon as possible.



CAMBRIDGE, UK – Redgate Software, the company behind industry-leading database products like SQL Compare, has enhanced its Database Lifecycle Management (DLM) capability with the acquisition of ReadyRoll.


A database tool that makes it easy for software teams to develop SQL Server databases within Visual Studio, ReadyRoll makes the process of database refactoring simpler.


It manages SQL scripts as part of database projects via existing source control providers such as TFS or Git, paving the way for automated deployments.


“Acquiring ReadyRoll was an easy decision for us,” says Ben Rees, Redgate DLM General Manager. “It fits into our DLM strategy, helping organizations put in place a fast, smooth, and repeatable database deployment process. It also plugs into Visual Studio, where Redgate’s tools aren’t as strong.”

“This follows our own philosophy of enabling customers to work the way they want to, by enhancing their existing infrastructure, whether that’s SSMS or Visual Studio, or plugging into other third party tools such as Git, TeamCity or Octopus Deploy.”


"For too long, the database has been a second-class citizen in the ALM world,” says Daniel Nolan, ReadyRoll founder. “By joining the Redgate team, there's so much more we'll be able to do to help customers achieve Continuous Delivery for their databases."


The acquisition is a further demonstration of Redgate’s commitment to DLM. Application Lifecycle Management is used by many companies to release changes to applications faster and more efficiently. Redgate’s growing suite of DLM tools allows companies to include the database in the process while keeping data absolutely secure.


Redgate isn’t just investing into ReadyRoll, it’s also adding new products that have been developed in-house and continues to improve existing products.


New DLM Dashboard has just come out of Beta in a free community edition, alerting teams to database schema changes across environments.


SQL Release was launched earlier this year and allows developers to make safe, automated production deployments of database changes, including a review step for operations teams before any changes are made to production systems.


SQL Compare 11, the industry standard for comparing and manually deploying SQL Server database schemas, was released at the end of 2014.


SQL Source Control 4 is due out over the summer and will include object locking, allowing users to lock database objects in SSMS with just one click, reducing the risk of conflicts when working in a team.


Redgate Software makes ingeniously simple software used by 650,000 IT professionals who work with SQL Server, .NET, and Oracle. More than 100,000 companies use Redgate products, including 91% of the Fortune 100. Redgate’s philosophy is to design highly usable, reliable tools which elegantly solve the problems that developers and DBAs face every day.

COLUMBUS, OhioEmerson Network Power, a business of Emerson (NYSE: EMR) and the world’s leading provider of critical infrastructure for information and communications technology systems, today introduced five additional capacities of the Liebert® eXM uninterruptible power supply (UPS) system, for IT spaces with medium power requirements and the need for greater cost control, efficiency and speed of deployment. The 3-phase UPS, available throughout the Americas, now includes 13 fixed capacities from 10kVA/kW to 200kVA/kW. 

“With the addition of the five new models from 120kVA to 200kVA, Liebert eXM UPS now offers among the industry’s highest UPS capacities in native 208V and 220V. They offer a high efficiency solution for midsize data centers supporting bigger loads,” said David Sonner, vice president, AC power products, for Emerson Network Power in North America. “Plus, they meet the common need of midsize operations for solutions that deliver lower first costs and ongoing operational savings, while allowing for flexibility and shorter deployment schedules in a dynamic IT environment.”

In addition to announcing the new models, Emerson Network Power also introduced an optimized transformer cabinet supporting dual input configurations for the 10kVA/kw through 100kVA/kw models. This ancillary cabinet enables higher resiliency and availability.

All models in the Liebert eXM UPS line offer these features:

·       ENERGYSTAR® qualified models

·       Full-featured on-unit LCD panel

·       Available Alber® battery monitoring

·       Emerson LIFE™ Services lifecycle management

·       Centralized monitoring compatibility with the Trellis™ platform, Liebert Nform and Liebert SiteScan™ 

For more information on the Liebert eXM UPS, or other technologies and services from Emerson Network Power, visit www.EmersonNetworkPower.com.


About Emerson Network Power  

Emerson Network Power, a business of Emerson (NYSE: EMR), is the world’s leading provider of critical infrastructure technologies and life cycle services for information and communications technology systems. With an expansive portfolio of intelligent, rapidly deployable hardware and software solutions for power, thermal and infrastructure management, Emerson Network Power enables efficient, highly-available networks. Learn more at www.EmersonNetworkPower.com.


About Emerson
Emerson (NYSE: EMR), based in St. Louis, Missouri (USA), is a global leader in bringing technology and engineering together to provide innovative solutions for customers in industrial, commercial, and consumer markets around the world. The company is comprised of five business segments: Process Management, Industrial Automation, Network Power, Climate Technologies, and Commercial & Residential Solutions.Sales in fiscal 2014 were $24.5 billion.For more information, visit

Twelve Consecutive Quarters of Corporate and Customer Growth, Product Innovation and Executive Team Expansion Among Fiscal Year 2015 Company Highlights


LONDON, UK – xMatters, inc., a leader in communication-enabled business processes, today announced continued strong company growth and accelerated worldwide adoption of its intelligent communications solutions for the enterprise for fiscal year ending March 31, 2015.

Today’s modern enterprise cannot afford business interruptions. With more automation, more diversified IT infrastructures and more dispersed workforces, quick resolutions to IT issues or business incidents and reliable communications systems are critical.


The xMatters platform is an award-winning intelligent cloud communications technology that automates pinpointing and alerting for the individuals, teams and external service providers required to work together to quickly rectify critical business disruptions.


Corporate highlights for the fiscal year 2015 include:

  • Twelve consecutive quarters of record recurring revenue growth;
  • Over 50 percent year-over-year recurring revenue growth, attributed in large part to ongoing rapid adoption of the cloud-based products;
  • Forty-four percent new logo Annual Contract Value, an increase of 140 percent compared to the previous year;
  • Over 125 percent subscription revenue growth for both the fourth quarter and the fiscal year;
  • Industry leading customer retention of over 98 percent (out of a maximum of 100 percent);
  • In addition to numerous new mid-market customers, xMatters added over 80 large global enterprises including Allied Irish Bank, ANZ Bank, Bank of Tokyo, Citrix, Box, Hubspot, Bombardier, Intercontinental Hotel Group, Parker Hannifin, Tesco, The Kellogg Company, Verifone and Walgreens;
  • xMatters announced the 200th partner integration, which now includes Salesforce, New Relic, Okta, Boundary, Twitter and ScienceLogic, and was named as a certified partner in the inaugural launch of the ServiceNow app store;
  • The addition of Mark Westover as chief financial officer and Mike Desai as vice president of corporate and global business development to the executive team;
  • Continued product innovation including quarterly releases of the xMatters cloud products, boasting stronger collaboration, cloud-to-enterprise integration, strengthened mobility and improved data quality capabilities;
  • Worldwide employee growth of over 40 percent;
  • Successful xMatters User Conference last summer, which highlighted dozens of leading customer case studies including 3M, Allegis, CA Technology, Commonwealth Financial, Dignity Health, Texas Health Resources and others.

For a personal demo of the xMatters On-Demand solution and for more information, go to: http://www.xmatters.com/products/.


Supporting Quotes

“xMatters has continued to be a vital communications partner with Dignity Health over the past year,” said Andrew Opland, manager of safety, security and emergency management for Dignity Health. “Because of this partnership, our organisation has been empowered to bridge and address several emergency and critical operational communication gaps, thus strengthening our ability to provide consistent and confident tools to our employees. Within a year, our usage of the xMatters solution has grown 50 times the amount of previous dependency.”


"Six months ago, WIRES, Australia's largest wildlife rescue organisation, implemented the xMatters communications solution to improve our rescue process. WIRES receives at least 100 requests to help native Australian animals every day, up to 400 requests for help a day in the spring and summer timeframe,” said Kyla Shelley, marketing and fundraising manager at WIRES. “Our small team struggled to take all the rescue calls and manually call through lists of volunteers to organise each rescue. With the introduction of xMatters technology, we can now contact all available volunteers from across regions instantly, taking into account their availability and the training they've received to rescue different species. We can also contact them instantly across different devices based on their communication preferences and we now primarily contact our volunteers available for rescue, via xMatters’ mobile app, text and email. We are extremely pleased that xMatters has helped WIRES to rescue more animals faster on a consistent basis and we will continue improving our systems to be able to do more for more animals."


“In today’s always-connected world, unexpected interruptions to the business are a reality. Hundreds of the world’s most successful companies rely on our intelligent cloud communications solutions to minimise downtime and make the overall business more effective,” said Troy McAlpin, CEO of xMatters. “Fiscal year 2015 has been exceptional for us as the demand for our technology continues strong across all regions and sectors.”




About xMatters, inc.

xMatters’ cloud-based communications solutions enable any business process or application to trigger two-way communications (text, voice, email, SMS, etc.) throughout the extended enterprise during time-sensitive events. With over a decade of experience in rapid communication, xMatters serves more than 1,000 leading global firms to ensure business operations run smoothly and effectively during incidents such as IT failures, product recalls, natural disasters, dynamic staffing, service outages, medical emergencies and supply-chain disruption. xMatters is headquartered in San Ramon, CA with additional offices in London and Sydney.

Core applications of ServiceNow delivered via rapid TeamStart deployment model


BERKSHIRE, England – TeamUltra (http://www.teamultra.net) today announced Trace Isys, a provider of specialist business solutions to re/insurance organisations, has benefited from a lightning quick deployment of four core ServiceNow applications. The company went live with an accelerated ServiceNow implementation in just six weeks following a TeamStart project with TeamUltra. Benefits include increased productivity on the service desk, reduced call and incident resolution times and significantly enhanced reporting and SLA management capabilities.


David Hall, Associate Director at Trace Isys explains, “We needed a modern service management platform to support our growing customer base. After evaluating the market alternatives I quickly realised that ServiceNow was a state of the art service management system. ServiceNow offered a very cost effective alternative for replacing our service management system. It ticked all of the boxes during the evaluation and the level of operational flexibility available was particularly attractive.”


When it came to selecting a ServiceNow implementation partner, David comments, “I was attracted to TeamUltra’s implementation approach. Using their TeamStart rapid deployment package we were able to go live in just six weeks on Call Management, Incident Management, Request Management and CMDB. The benefit of being able to go live in weeks rather than months is immeasurable. We wanted to configure and implement ServiceNow according to best practice standards for our industry and TeamUltra were instrumental in us hitting this goal.”


ServiceNow gives Trace Isys the ability to better manage Incidents and Requests and as a result improve resolution timescales. It has increased the productivity of the analysts by automating key processes which ultimately means raised service levels for end users. Trace also benefits from enhanced reporting capabilities whilst hugely reducing the time required to compile the mandatory monthly Service Review reports.


Mike Beale, Managing Director of TeamUltra concluded, “TeamStart is the fastest way to go-live on the most relevant core applications within ServiceNow. We have delivered a rapid ServiceNow deployment in many different industries leveraging our knowledge of best practices.”


You can find out more about TeamUltra and the Trace Isys implementation on stand #310 (ServiceNow) at the ITSM show.


About TeamUltra

TeamUltra is the UK’s leading ServiceNow Partner and a specialist in Service Delivery Automation. Our partnerships with leading product suppliers, such as Bomgar and Mobile Reach allow us to extend the reach of ServiceNow and provide integrated solutions that accelerate the resolution of incidents, reduce your costs and improve customer experience. See www.teamultra.net for more information.

Workspace Management 2015 with enterprise mobility and license management for Oracle


LONDON – Matrix42 (www.matrix42.com), a top provider of software for workspace management, has released the latest version of its Workspace Management Suite offering numerous improvements. These include the integration of enterprise mobility management features from Silverback by Matrix42 and a powerful tool for determining of inventory for Oracle database license management.


Enterprise Mobility Management

Matrix42 Workspace Management 2015 offers many improvements, including the integration of Silverback by Matrix42. Matrix42 acquired Silverback, the leading Australian enterprise mobility management provider, in November 2014 and added important features such as data protection and control mechanisms to its mobility solution. With the integration of Silverback by Matrix42, mobile devices and workspaces can now be integrated cost-efficiently into IT service management processes and provided, managed, and controlled via the Matrix42 Workspace Management Suite.


Oracle Database Compliance

Matrix42 Workspace Management 2015 integrates nova ratio AG’s market-leading solution into the determining of inventory of Oracle databases. The two companies have established a strategic partnership in order to provide companies with a powerful solution. nova ratio AG is a German provider that has been verified by Oracle. The special feature of the solution is that Oracle automatically accepts the determined data when checking a data license. In addition, a one-time analysis delivers clear information on what needs to be licensed and why. This allows Matrix42 customers to monitor their Oracle license costs at all times.


Milestones in Strategic Development

‘The version released today is the result of our efforts to develop Matrix42 solutions into a workspace aggregator. Improvements made to strategically important mobility and license management solutions represent a valuable milestone in the implementation of our product strategy,’ says Oliver Bendig, CTO of Matrix42. ‘With this major release, we are pleased to be able to help our customers take control of extremely complex challenges by applying simple solutions.’


More information will be available on the Matrix42 Stand 218 at the ITSM show.


About Matrix42

Matrix42 is a top provider of workspace management software. The company offers forward-thinking solutions for modern work environments under its ‘Smarter workspace’ motto. More than 3,000 customers around the world, including BMW, Infineon, and Carl Zeiss, currently manage approximately three million workstations using workspace management solutions from Matrix42.


Matrix42 operates successfully in six countries – Germany, Austria, Switzerland, the Netherlands, Great Britain, and Sweden. The company’s headquarters are in Frankfurt am Main in Germany. Founded in 1992, the company has been part of the Asseco Group since 2008, one of Europe's largest software providers.

Matrix42’s products and solutions are designed to simply and efficiently manage modern work environments – whether physical, virtual, or at mobile workspaces.


Matrix42 focuses on user orientation, automation, and process optimization. The company’s solutions meet not only the requirements of modern employees who want to work from any location and with a great variety of devices, but also those of IT departments and businesses themselves.


Matrix42 offers its solutions to organizations across different sectors who value forward-looking and efficient workspace management. The company also successfully collaborates with partners who provide on-site consultation to Matrix42 customers. Some of these leading partners include TAP Desktop Solutions GmbH,

Consulting4IT GmbH, and DSP IT Service GmbH. Further information available at




LONDON – Skyscape Cloud Services Limited, the easy to adopt, easy to use and easy to leave cloud services company, has today announced its strategic partnership with DeepSecure, the software provider specialising in enabling the secure sharing of information.


Originally focused on developing products for SECRET and TOP SECRET security requirements, DeepSecure now helps public sector organisations meet compliance requirements, and protect data when moving to the cloud and when sharing sensitive information.


Skyscape’s customers will now benefit from DeepSecure’s ‘Guards’, an assured family of cross-domain products offering advanced, self-defending and scalable solutions for information sharing across common business applications and protocols. This added capability will form an integral part of many solutions developed and delivered on Skyscape’s Assured Cloud Platform, demonstrating Skyscape’s ongoing commitment to delivering secure cloud services to UK public sector organisations, which have significant data protection requirements.


“We’re delighted to announce our partnership with DeepSecure, a likeminded company with a significant track record when it comes to helping organisations share data securely,” said Simon Hansford, CEO of Skyscape Cloud Services. “DeepSecure is certainly a good cultural fit for us as a fellow UK sovereign SME that specialises in delivering secure digital services to the UK public sector. The firm also shares our commitment to offering a consumption-based pricing model for its security services, which aligns with our own pay-as-you-go model for our full catalogue of assured cloud services.”


Skyscape’s Head of Compliance and Information Assurance, John Godwin, and DeepSecure’s CEO, Robin King, will present a joint session, ‘Hey you, want to come onto my cloud?’ at Infosecurity Europe in London on Wednesday 3rd June at 4pm. This will explore how cloud migration for sensitive systems can be achieved whilst meeting the requirements of compliance, risk management and accreditation.


About Skyscape Cloud Services

Skyscape’s assured cloud solutions have been specifically designed to meet the needs of the UK public sector, delivering UK sovereign services that are easy to adopt, easy to use and easy to leave, with genuine pay-by-the-hour consumption models. As a UK SME, Skyscape has won a number of high-profile contracts via the G-Cloud Framework and through its large number of channel partners that embed Skyscape’s cloud platform in their solutions.

Skyscape’s full range of services are Pan Government Accredited (PGA) up to IL3, hence suitable for all data at OFFICIAL (including OFFICIAL-SENSITIVE) and connected to government networks including the Public Services Network (PSN), the N3 health network and others. Its services are delivered with leading technologies from the Skyscape Cloud Alliance Partners: QinetiQ, VMware, Cisco, EMC and Ark Data Centres.

Skyscape has been named a “Cool Vendor” by analyst firm, Gartner. To learn more about Skyscape, visit www.skyscapecloud.com or follow on twitter @skyscapecloud

What does the phrase “needle in a haystack” mean to you? For many, it implies the impossible or something that can’t be done. As an MSP, don’t you strive to do the seemingly impossible for your customers? It sure will endear them to you.

One feature that can help you triumph over “needle in a haystack” scenarios is granular recovery. Think back to a customer that got hit with CyrptoLocker or perhaps had a rogue employee who deleted important files. No doubt your customers had that empty feeling that their valuable data was unrecoverable. With granular recovery, it’s not only possible, but also easy. You can easily search documents, emails and attachments by keyword and restore exactly what you need. Now, won’t that impress your customers?



Downtime to the broadband connection is now one of the major threats facing today’s organizations, so why are many businesses not considering resilience when purchasing broadband or looking at how broadband failure fits into the disaster recovery plan? Mike van Bunnens, managing director, Comms365, explores the issue.

What is the most important consideration for a business buying a new broadband connection? From the way many businesses are making the investment decision, the answer appears to be cost: with most expecting to achieve the same rock bottom prices on offer in the domestic market. But with more and more businesses running VoIP and cloud based applications, their choice of broadband connection is essential. Any glitch in service will have a massive knock on effect on productivity and customer relationships. So why are businesses not considering resilience or how broadband failure fits into the disaster recovery plan? Why are many not even ascertaining the speed and quality of the broadband options before moving to a new office premises?

A high quality, resilient broadband connection is now one of the most critical aspects of any business’ set up. So why are business owners still applying domestic thinking to business critical communications?