Spring World 2015

Conference & Exhibit

Attend The #1 BC/DR Event!

Fall Journal

Volume 27, Issue 4

Full Contents Now Available!

Jon Seals

NEW YORK – Send Word Now, the leading worldwide provider of emergency notification and critical communications services for business continuity and disaster recovery (BC/DR), announced today its participation in the upcoming 24th annual Clean Gulf Conference, December 2-4, 2014, in San Antonio, Texas.

The company will occupy booth #155 on the exhibit floor, where more than 200 vendors and over 2,000 attendees – all key professionals and decision makers throughout the Gulf Coast and beyond – will converge to take part in a variety of conference sessions, and share the latest trends and best practices in oil spill response operations.

Visitors to Send Word Now's booth will see demonstrations of its award-winning Alerting Service, previously recognized by DRI International as "Notification System of the Year," along with optional and popular features, such as WeatherBlast®, Desktop Alerting and Self-Registration Portal.

Send Word Now's critically acclaimed SaaS-based Alerting Service features a 100% uptime guarantee Service Level Agreement (SLA) to fully support rapid, two-way and multimodal communications for a variety of emergency scenarios. Among the numerous benefits experienced by the company's global client base, which includes several high-profile oil refining and transportation companies, are faster team mobilizations; a true, common operating picture; greater personnel accountability; and improved incident command.

Send Word Now will also showcase its latest proprietary and fully integrated product offering, SWN Direct, during the San Antonio event. SWN Direct enables rapid, secure and encrypted interactions between an organization and its key stakeholders through a powerful mobile application for iPhone® and Android® devices.  

"Considered by many to be the biggest reunion in North America for oil spill response professionals, the Clean Gulf Conference presents an amazing opportunity for us to showcase our emergency communications portfolio and the many successes of our clients," said Lorin Bristow, Senior Vice President of Marketing for Send Word Now. "We are very excited to take part, and look forward to participating in the many educational and networking activities planned throughout the course of the three-day event."

About Send Word Now
http://www.sendwordnow.com/ | 212.379.4900 | 800.388.4796 | marketing@sendwordnow.com
Follow us on:  TwitterLinkedIn and Facebook

Headquartered in New York City, Send Word Now is the leading provider of on-demand alerting for crisis communication. The company's easy-to-use, web-based emergency notification solutions and mobile applications are used by businesses, government agencies, universities and non-profit organizations to ensure fast, effective, two-way communication when it is needed the most. Other solutions within Send Word Now's expansive portfolio include desktop alerting, IVR, integrated incident management, and SWN Direct, a revolutionary new recipient mobile app for urgent communication and collaboration.

Among its many accolades, Send Word Now was named a "Leader" in Gartner's 2014 Magic Quadrant for U.S. Emergency/Mass Notification Services. Its Alerting Service was recently awarded "Notification System of the Year" by DRI International, and the company received the 2013 Small Business Achievement Award from the Department of Homeland Security for its work with the Federal Emergency Management Agency (FEMA).

SHELTON, Conn. – HealthPlanOne (HPO) today announced that it has once again been named to Deloitte's Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and clean technology companies in North America.  Climbing to a rank of #159, HealthPlanOne's revenue grew 679 percent over the evaluation period from 2009 to 2013.

HealthPlanOne Logo.

"We're honored to once again be recognized on this prestigious list of companies," said Bill Stapleton, HealthPlanOne's Chief Executive Officer." This achievement reflects the success our health plan clients experience when they partner with HPO. Our innovative solutions reduce the cost of acquiring new members while providing a superior customer experience."

"For 20 years, the Deloitte Fast 500 rankings have honored the innovation that is part of these companies' DNA," said Jim Atwell, national managing partner of the emerging growth company practice, Deloitte & Touche LLP. "We're glad to be serving these high-growth companies, and helping the technology sector recognize the great strides and transformation these companies are making in their respective areas."

About Deloitte's 2014 Technology Fast 500™
Technology Fast 500, conducted by Deloitte LLP, provides a ranking of the fastest growing technology, media, telecommunications, life sciences and clean technology companies – both public and private – in North America. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth from 2009 to 2013.

About HealthPlanOne, LLC
Founded in 2006, HealthPlanOne (HPO) is a best in class member acquisition company in the Medicare and individual health insurance markets.  Through its digital marketing, proprietary technology and call center operations, HPO assists health plans in the acquisition of incremental cost effective members. For more information please visit: http://www.healthplanone.com or www.medicaresolutions.com.

Membership Growth Speeds National Coverage

ST. LOUIS, Mo. –
Restoration Affiliates (RA), a national alliance of some of the largest and most established, independently owned restoration companies in America, continues to further its goal of providing national restoration coverage through a collaborative network of local firms.

Recent growth of Restoration Affiliates has increased coverage to more than 77 markets with over $300 million in disaster restoration contracts servicing natural and man-made disasters coast-to-coast. The network has grown to 33 local partners in less than one year.

“RA's rapid growth allows our members to better serve their larger clients and respond to catastrophic situations across multiple locations," said Damon Gersh, founding RA member and President and CEO of Maxons Restorations, Inc. in New York. "By establishing a trusted peer-to-peer service network, we can provide a single-source solution nationally for all fire, water, and storm related emergencies."

The alliance was founded to compete with national restoration firms by leveraging the power of local knowledge, local relationships, and local expertise. Companies within the network must adhere to strict association criteria to be considered for membership. Companies are independently owned, established market leaders with a track record of success and proven large loss capabilities. They all guarantee emergency response within 2 hours and provide regular, written updates on every project. Members are also strictly vetted, licensed, insured, and all fully warranty their workmanship.

“With the help of RA, all of our partners can guarantee the best service for their clients nationally," said Debbie Bogar, President of Restoration Affiliates, "and I’m happy to say that our members have increased capabilities, responsiveness, and success due to their involvement in our organization.”

About Restoration Affiliates:

Restoration Affiliates (RA) is a national network of independent, full-service disaster restoration companies serving 77 markets nationwide. RA provides single-source solutions for all fire, water, and storm related emergencies by leveraging a national network of resources, relationships, and technological capabilities. To inquire about membership or view member case studies, visit www.restorationaffiliates.com or email info@restorationaffiliates.com.

Channel Partnership Provides Carousel Customers with Next-Generation Firewall, Cloud-Based Threat Intelligence and Advanced Endpoint Protection

EXETER, RI – Carousel Industries, a leader in unified communications, managed services, data solutions, and security, announced that it has signed an agreement to carry industry leading enterprise security offerings from Palo Alto Networks. Effectively immediately, the entire Palo Alto Networks portfolio of enterprise security offerings — combined with Carousel Industries comprehensive security managed services offerings — will be available to thousands of Carousel customers across the United States.
As a leader in enterprise security, Palo Alto Networks offers an integrated platform using next-generation firewalls, cloud-based threat intelligence and advanced endpoint protection, helping enterprises and governments secure their organizations, detect and prevent known and unknown threats, and safely enable an increasingly complex and rapidly growing number of applications.
"Carousel is excited to play an integral role in Palo Alto Networks' channel development strategy as they increase their geographic customer base and secure future growth," commented Jeffrey Hewson, National Sales Director, Data Networking Group at Carousel Industries. "Our ability to provide turnkey security solutions, along with a complete security managed services offering and a dedicated Security Operations Center (SOC), enables us to deliver comprehensive breach detection and incident response.  The Palo Alto Networks’ portfolio — as well as its preventative approach to cybersecurity — help us address the security concerns that each of our customers are facing today." 
As legacy business applications (voice & video) continue to migrate to virtualized platforms, integrate within data centers, and are accessed via mobile devices, providing comprehensive security solutions is paramount. Palo Alto Networks’ application visibility reporting and threat management software, combined with Carousel's experienced staff and extensive 24/7/365 monitoring capabilities, enable delivery of a total security package that is particularly relevant to mid-market organizations — many of whom depend on Carousel security experts as an extension of their own staff.
"Palo Alto Networks is excited to work with Carousel Industries, an integrator that has built its success on mastering voice, video, data and security technologies," said Todd Palmer, vice president, Americas Channels at Palo Alto Networks. "We look forward to serving customers hungry for a true enterprise security platform."
For more information on Carousel's data security offerings, please visit: http://www.carouselindustries.com/solutions/data-technologies/it-security.

About Carousel
Carousel Industries consults, integrates, and manages technology solutions that solve business problems and contribute to your organizations’ growth. This includes unified communications, managed services, virtualization, Voice over IP (VoIP), video conferencing and collaboration and data infrastructure solutions.
Today we have over 6,000 customers, including 35 of the Fortune 100. Carousel has been recognized by both VAR and CRN Magazines as one of the top technology integrators in the US and we’ve been listed in the Inc. 500/5000 seven times. Carousel is headquartered in Exeter, RI, with over 1,000 employees working from offices in 30 locations across the US, including over 250 service technicians deployed across the country. For more information visit: http://www.carouselindustries.com.

Thursday, 20 November 2014 15:33

Take Time to Check for Earthquake Damage

SACRAMENTO, Calif.  – When earthquakes occur, some of the damage happens in areas of our homes and businesses that may be nearly impossible to spot without close attention. Residents and business owners in Napa and Solano Counties continue to discover damage from the South Napa Earthquake.

The California Governor’s Office of Emergency Services (Cal OES) and the Federal Emergency Management Agency (FEMA) urge people in those counties to take time to check for any signs of potential damage and register for assistance as soon as possible.

"Earthquake damage sometimes goes unnoticed," said Federal Coordinating Officer Steve DeBlasio. "Earthquakes are different from other disasters, because damages can mimic regular wear and tear or be so subtle that they are hard to find at first. A new crack or stuck door, for example, could be the sign of a serious problem."

Homeowners and renters in Napa and Solano Counties who had damage from the South Napa Earthquake have until Dec. 29, 2014 to apply for disaster assistance from FEMA. Disaster assistance includes grants to help pay for temporary housing, essential home repairs and other serious disaster-related needs not covered by insurance or other sources.

“Every resident and business should take the necessary time to do a thorough double check for damages of their property,” said Cal OES Director Mark Ghilarducci. “It’s important for homeowners and businesses to take advantage of available federal assistance and register as soon as possible.”

Cal OES and FEMA offer the following questions and tips to help everyone spot potential damage:

Exterior Structure:
• Has the house shifted off its foundation? Has it fallen away from the foundation in any place?
• Is the structure noticeably leaning? When looked at from a distance, does it look tilted?
• Do you see severe cracks or openings between the structure and outdoor steps or porches?
• Do you experience seriously increased vibrations from passing trucks and buses?
• Do you see severe cracks in external walls or foundation?
• Are there any breaks in fence lines or other structures that might indicate nearby damage?
• Did you check for damage to ceilings, partitions, light fixtures, the roof, fuel tanks and other attachments to the main frame of the structure?

• Are there cracks between the chimney and the exterior wall or the roof?
• Are there cracks in the liner?
• Did you find unexplained debris in the fireplace?

• Are power lines to your house noticeably sagging?
• Is your hot water heater leaning or tilted?
• Are all the water connections secure including those for pipes, toilets, faucets?

• Are any doors and windows more difficult to open or close?
• Is the roof leaking? Is there water damage to the ceiling?
• Has the furnace shifted in any way? Are ducts and exhaust pipes connected and undamaged?
• Do you feel unexplained draftiness? Are any cracks in the walls, poorly aligned window frames or loosened exterior sidings letting in breezes?
• Has the floor separated from walls or stairwells anywhere inside the house?
• Are there cracks between walls and built-in fixtures such as lights, cupboards or bookcases?
• Does the floor feel "bouncy" or "soggy" when you walk on it?
• Have you checked crawl spaces, stairwells, basements, attics and other exposed areas for signs of damage such as exposed or cracked beams, roof leaks and foundation cracks?

Low-interest disaster loans are also available from the U.S. Small Business Administration (SBA) for homeowners, renters, businesses of all sizes, and private non-profit organizations that had damage or loss as a result of the South Napa Earthquake. Disaster loans cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations.

To apply for disaster assistance, register online at DisasterAssistance.gov or via smartphone or tablet at m.fema.gov. Applicants may also call FEMA at 800-621-3362 or (TTY) 800-462-7585.  People who use 711-Relay or VRS may call 800-621-3362.

FEMA must verify damages for every application. FEMA inspectors have completed more than 2,600 inspections in Napa and Solano Counties. FEMA inspectors display photo identification badges.

Damage inspections by FEMA are free and generally take 30 to 45 minutes, and they are conducted by FEMA contract inspectors who have construction or appraisal expertise and have received disaster-specific training. Inspectors document the damage by checking the building structure and its systems, major appliances and any damaged septic systems and wells.

If applicants discover additional damage to their property after the inspection takes place, they can request another one by calling FEMA at 800-621-FEMA (3362) or (TTY) 800-462-7585.

Additional information on California disaster recovery is available at www.fema.gov/disaster/4193.

Thursday, 20 November 2014 15:32

Guerrilla Business Continuity Management

Guerrilla warfare, guerrilla marketing, guerrilla negotiating – if all these things can benefit from a ‘guerrilla’ point of view, how about business continuity management? The basic concept is to get bigger results from a smaller amount of resources, possibly supplemented by some lateral thinking. Guerrilla soldiers don’t have the big guns and tanks of their adversaries. Guerrilla marketers don’t have the big television and print budgets of their competitors. And guerrilla negotiators learn to think around business deals to turn losing propositions into winning ones. Guerrilla business continuity management can draw on each of these areas to help BCM move forward.



Thursday, 20 November 2014 15:31

Expert Gives Tips for SMBs to Prevent Data Loss

Data loss in any shape or form can prove disastrous for business—especially small to midsize businesses (SMBs). Depending on the occurrence, data recovery can cost from $100 for a commercial data recovery product to thousands for hard drive crashes or catastrophic events such as flood, fire or tornado.

According to David Zimmerman, president of LC Technology International, a global leader in file and data recovery, a big mistake that SMBs make in regard to data protection is that they don’t create and test a formal plan because they don’t expect a big data loss to happen. In an email interview, Zimmerman explained that it’s important for all businesses to at least plan for a disaster:

You have to expect bad things to happen, prepare for the worst. Having a disaster recovery plan in place is mandatory for successfully restoring backups and recovering lost data. Off-site storage that is readily accessible is also essential to help protect data and get the business running after a disaster.



Not all organizations are moving to the external cloud. Some data and applications are going from public to private clouds, said Seth Robinson, senior director of technology analysis at CompTIA.

As I wrote yesterday, CompTIA released its Fifth Annual Trends in the Cloud report, which queried 400 businesses and 400 individuals on cloud adoption. I’ve covered the integration aspects, but here’s something else worth noting: While cloud adoption is becoming more mainstream, at least some adopters are opting to move data to internal clouds.

“It's not that everything is funneling into major cloud providers,” Robinson said. “Companies have different requirements for different pieces of their architecture, and they are finding where those pieces fit best between all these models that are out there. Companies are going to keep moving that way.”



Thursday, 20 November 2014 15:29

The SDDC: Still a Work in Progress

It’s funny how technology always progresses to a higher state even before the current state has made its way to widespread use. First blade servers, then virtualization and then the cloud all made their way into the collective IT consciousness while most enterprise managers were still getting their feet wet with the current “state of the art” technology.

These days, the buzz is all about the software-defined data center (SDDC), which is an amalgam of nearly everything that has happened to IT over the past decade cobbled together into one glorious, trouble-free computing environment. And if you believe that last part, I have a bridge to sell you.

What is clear is that by virtualizing the three pillars of data infrastructure – compute, storage and networking – entire data environments could potentially be created and dismissed at whim. I say “potentially” because the technology to do this simply does not exist yet, at least not in the way that people expect: quickly, easily and with little or no training.



(TNS) — As nationwide alarm over Ebola fades, hospital officials and public health professionals are trying to ensure that lessons learned don’t disappear along with it.

After a Liberian man carrying the disease died last month in a hospital in Dallas and two of his nurses became infected, facilities stepped up training and planning for Ebola cases.

“The mantra is, ‘Don’t be the next Dallas,’ ” said Dr. Andrew Pavia, chief of pediatric infectious diseases for the University of Utah health system.

But as the situation abates, so does the urgency to act. With a quarter of American hospitals losing money in day-to-day operations, according to the American Hospital Association, expensive and time-consuming training for unknown future outbreaks is not always a top priority, experts say.