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Volume 29, Issue 4

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Jon Seals

U.S. regulators unveiled draft cybersecurity standards  aimed at protecting the U.S. financial system in the event of a technology failure or cyberattack. The plan, authored by the Federal Reserve, the Federal Deposit Insurance Corp. and the Office of the Comptroller of the Currency, would strengthen the way agencies oversee how large U.S. banks and foreign banks operating in the U.S. with $50 billion or more in assets manage and address threats to cybersecurity.

The draft plan would impose the toughest restrictions on firms considered to pose the greatest risk to the financial system. Those firms would have to prove they can get their core operations running within two hours of a cyberattack or major IT failure. The new rules also would apply to nonbank financial companies deemed systemically risky by a panel of regulators.



Dispatching & Logistics Data is Widely Utilized; Less Than 6% Monitoring Fuel Consumption

FORT LAUDERDALE, Fla. – Fleet Advantage, a leading innovator in truck fleet business analytics, equipment financing and lifecycle cost management, today unveiled the results of its latest industry survey, which shows that many fleet professionals aren't leveraging onboard computer (OBC) data to pinpoint operational cost-savings potential.

The online survey was presented to more than 2,000 fleet industry and transportation professionals. One hundred percent of survey respondents said that their OBC data assists with managing overall fleet operating performance to lower costs. However, the specifics of what they’re monitoring show that they’re widely missing an opportunity to identify key areas of cost reduction.

While 70% of industry professionals regularly monitor OBC data for driver logs and dispatching, only 6% utilize it to gain insight on fuel consumption (roughly 70% of a fleet's annual operating costs).

"In an age where computers drive every aspect of our business operations, it's surprising to learn that many fleets are under-utilizing the data that impacts their company's bottom line," said Brian Holland, President and CFO of Fleet Advantage. "In today’s highly competitive environment where margins continue to be compressed, a deliberate focus on analysis of key OBC data can save fleets millions and provide fleet operators with a competitive advantage. With the considerable amount of OBC data available, and the time constraints of fleet executives to consider, it can be overwhelming to organize and analyze the data in order to make informed decisions for their fleet operations."

The survey also revealed that 33% of respondents cannot quantify operational savings using OBC reporting.  Of the remaining respondents, 10% report annual savings of $4,000 per vehicle or greater; 10% reported savings of $2,000-$3,000; 44% reported savings of $500-$2,000; and 3% reported savings of $500 or less. 

About Fleet Advantage

Fleet Advantage serves America’s top truck fleets and guarantees the absolute lowest cost of ownership by providing truck leasing and matching proprietary data driven IT processes with fleet analytics using the latest eco-efficient clean diesel technology to achieve optimum vehicle productivity, while reducing fuel and maintenance costs. Fleet Advantage is ranked as one of the fastest-growing privately held companies in the state of Florida and the fastest growing independent truck lessor in the U.S.  In 2015 and 2013, Fleet Advantage was also named to Inc. magazines’ 500|5000 list of fastest growing companies in the nation.  In 2011, CEO John Flynn received the Ernst & Young Entrepreneur of the Year® 2011 Florida - Emerging Category award.

Move will enhance IBM resiliency capabilities with the help of advanced analytics to meet complexities of hybrid environments

ARMONK, NY and BANGALORE, INDIA – IBM (NYSE: IBM) today announced it has signed a definitive agreement to acquire Sanovi Technologies, a privately held company that provides hybrid cloud recovery, cloud migration and business continuity software for enterprise data centers and cloud infrastructure. Adding these capabilities along with advanced analytics will better enable IBM to bolster its Software Defined Resiliency strategy and delivery of Business Continuity and Disaster Recovery services for clients undergoing digital and hybrid cloud transformation.

With Sanovi’s software, IBM will further empower clients to redefine their disaster recovery strategy in the face of unprecedented industry change. The addition of Sanovi’s orchestration technology to IBM’s existing resiliency portfolio offers a solution that helps simplify and automate the disaster recovery process, helps to manage recovery workflows, and can help to reduce recovery time, operating costs, and disaster recovery drill testing time. From a central dashboard, resiliency professionals can automate and monitor recovery point and time objectives in their disaster recovery environments by application, server, or data base to work towards business driven recovery outcomes. We feel that this will be a crucial differentiator for clients making decisions on their risk posture, as many still use paper based exercises or sample tests based on estimations that potentially mischaracterize actual recovery time and recovery point objectives of their applications.

"Our clients are embracing a digitized world where applications need to be ‘always-on,’” said Martin Jetter, Senior Vice President, Global Technology Services, IBM. “As a cloud-native company, Sanovi will strengthen our resiliency portfolio to manage the broad range of applications, data, and IT systems of our clients balancing digital and hybrid cloud transformation with increased regulatory compliance.”

Upon close, which is expected by the end of 2016, IBM plans to integrate the Sanovi capabilities into the IBM Global Technology Services unit. IBM Resiliency Services is continuously evolving to learn, anticipate and confront the growing range of natural and man-made risks surrounding businesses today and was named a Leader for the second consecutive year in Gartner’s June 2016 Magic Quadrant for Disaster Recovery as a Service. Moving forward, IBM envisions leveraging Watson Analytics to expand Sanovi's Disaster Recovery Management (DRM) capabilities and enable organizations to move from business continuity planning to more proactive resiliency programs that help anticipate potential failures before they happen.

“IBM’s technology leadership in hybrid cloud infrastructure and resiliency services makes it a clear choice to bring end-to-end services to our customers and transformational value to IBM’s existing client base,” said Chandra Sekhar Pulamarasetti, Co-Founder & CEO of Sanovi. “Together, we will provide next-generation resiliency solutions for robust hybrid cloud deployments across the globe.”

In addition to being available as part of a managed resiliency service, IBM plans to make Sanovi DRM available as a stand-alone software license for partners and customers looking to optimize in-house and vendor run resiliency programs.

Today, IBM operates over 300 global delivery data centers and 46 IBM Cloud Data Centers across 68 countries to help companies worldwide maintain continuous business operations, protect their data, and improve overall resiliency for any size organization.

Founded in 2003, Sanovi is headquartered in Bangalore, India, and operates in the United States, the Middle East, and Asia. Financial details of the deal were not disclosed.

For more information on IBM Resiliency Services, visit http://ibm.co/1cqLDOz.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About IBM Global Technology Services
IBM Global Technology Services offers end-to-end IT consulting and business services supported by an unparalleled global delivery network that is transforming its business to lead in an era of Cognitive and Cloud. As a cloud services integrator, GTS is managing the services and underlying infrastructure in an integrated and unified way. It is modernizing clients’ IT environments to help them meet the increasingly complex customer demands. GTS provides clients with innovative technology solutions that help them to improve their business processes and in turn, profitability.

About Sanovi Technologies
Gartner Cool Vendor Sanovi Technologies provides Cloud migration, business continuity and IT recovery solutions using its innovative Application Defined Continuity (ADC) technology for workloads across physical, virtual and cloud infrastructures. Sanovi has over 350 customers, including Fortune 500 companies, service providers and multi-billion dollar enterprises across vertical industries. Gartner’s 2015 Hype Cycle report on BCP/DR calls out Sanovi’s software as the recovery management solution for heterogeneous platforms. Sanovi is a Red Herring Global 100 award 2013 winner. Sanovi’s offerings include enterprise DRM and cloud continuity software products. For more on Sanovi solutions, please visit www.sanovi.com.

The Business Continuity Institute - Oct 27, 2016 09:41 BST

Clearly it is embarrassing, and we’ve all heard about the huge fines that have been imposed on some organizations following a data breach, but what is the long term impact of such an event? A study conducted by Thales e-Security has showed that the vast majority of people would reduce or eliminate the use of an organization’s products or services following a data breach, and only 16% of respondents would continue to use an organization’s products or services as usual.

According to the UK-based study, one in five people (20%) would withhold custom altogether from an organization that had been breached, while over a third (37%) stated they would only use their products and services if there were no other alternatives.

This major rejection of organizations that have been breached demonstrates why business continuity professionals are concerned about this type of threat. In fact, the Business Continuity Institute’s latest Horizon Scan Report identified data breach as the number two threat (after cyber attack) with 80% of respondents to a global survey expressing concern about the possibility of such an incident occurring.

It’s important for firms to recognise just how much of their customer base might be lost in the wake of breach incidents,” said Sol Cates, vice president of technology strategy at Thales e-Security. “With more than half of respondents saying that they would either immediately stop using an organization’s products or services altogether, or use them only if they have no other choice, effective security controls specifically placed around data to prevent and minimise damage from data breaches become an absolute requirement.

The survey also questioned respondents on what they would be most concerned about following a breach of their personal information. Nearly half (46%) stated that money being stolen from their bank account was the main concern, while two in five stated that it was having their identity stolen.

The theft of money from someone’s bank account as the result of a breach is a very tangible fear, but realistically it is much less likely than other outcomes,” continued Cates, “The implications of identity theft should pose far more of a concern, as they can be extremely painful and long lasting, with clean-up from incidents taking months or even years, and having long term effects on using and obtaining credit when it is really needed. Once your data is ‘in the wild’, your life is never the same.

More than 550,000 small businesses in the UK may have been forced to halt trading due to a disruption in the last two years, according to new research by small business insurer Direct Line for Business ; and the average cost of keeping a small business afloat while unable to trade for two weeks is estimated to be £8,775.

The average small business believes that it would last around eight months and three weeks if it were forced to halt trading, with sole traders (nine months, one week) faring better than microbusinesses – businesses employing fewer than 10 people - (nine months) and small businesses (six months, two weeks).

Of those companies that have had to cease trading due to business disruption, the period of shutdown lasted, on average, more than three months. This will be of particular concern for the one in five (21 percent) small businesses that claim that they would not be able to survive if their businesses had to cease trading for more than a month.

Reduction in profit (48 percent), reduction in revenue (42 percent), loss of customers (39 percent) and putting personal money into the business (32 percent) were found to be the most common impacts of an interruption in trading on small business owners.


Digital Realty Trust uses more renewable energy than any other data center provider, followed by Equinix, according to the US Environmental Protection Agency.

Companies that use providers like Digital and Equinix are increasingly interested in data center services powered by renewable energy, partly because of their own corporate sustainability programs and partly because energy generated by sources like wind and solar has gotten a lot cheaper in recent years. In response, the providers have been sourcing more renewables to address the demand.


recent survey of consumers of retail colocation and wholesale data center services by Data Center Knowledge, found that 70 percent of these users consider sustainability issues when selecting data center providers.



Wednesday, 26 October 2016 00:00

Field Tested and Ready

Bockistan lies in ruins.

A magnitude 7.8 earthquake has rocked the country, killing hundreds. Large apartment buildings have collapsed, communications are out, airports and seaports are closed, electricity is dead, and water isn’t flowing.

Into this situation come 42 Americans ranging in age from their early 20s to their late 50s, full of enthusiasm and determination to do good and carrying bags of gear. But they’re entering an unfamiliar world in a state of disaster, full of cultural pitfalls and government red tape.

What’s more, this is their final exam — not to add any pressure.



Wednesday, 26 October 2016 00:00

CDC: How We Decide What to Say in Emergencies

A few years ago, there was an outbreak of Salmonella infections among people who ate peanut butter and products containing peanut paste, like crackers and cookies. People were scared. They needed to know which products were affected. Were they in their grocery store, or worse, already in their kitchen? They also needed facts about Salmonellainfection: what are the symptoms, and how dangerous is it?

Fact: You can’t protect your health if you don’t know what to do and how to do it.

This is the reason I spend my days helping people get the right messages about their health at the right time. During the Salmonella outbreak linked to peanut butter, we worked to quickly gather information and science from lots of sources and get it to the people who needed it. But there’s more to communicating about health than just moving information around. There’s a science behind what we do.

First things first

Before I start writing, I take a minute to put myself in the audience’s shoes. Who are they, and what do they need to know to protect themselves? I begin with the what, why, and how – the basics everyone needs to take the first steps.

In an emergency, geography is also important. If there’s an outbreak or a flood, not everyone may be affected. People need to know if they’re close to the incident or far away, and what the likelihood is that it will affect them.

But we don’t just consider what we need to say. We also look at the best ways for people to hear it. We know that people with different backgrounds will take in health information differently. What people do about a threat depends on several things, including who they are, who we are, and how we talk about it. This is where the communication science comes in.

Applying the science7 things to consider when communicating about health

In my job, we apply a system where we look at the different aspects of getting health information to people who need it. There are seven things we consider when we communicate about health:

  • Trust: Will people trust the information? Who is the best source to put the information out?
  • Information: What information is necessary, and how will people find it? How much is enough, or too much?
  • Motivation: How relevant is the information is to the people we’re trying to reach?
  • Environment: What are the conditions that surround and affect the audience?
  • Capacity: What is people’s ability to act on the information? Are there barriers?
  • Perception: What will the audience think about the information? What will inspire them to act on it?
  • Response: How will people respond? What can we do to stay engaged with them and give them support as they take action?

We call this set of questions TIME-CPR. Answering all of these questions before we start communicating lets us make a plan that will help people take action and save lives.

What we know, as soon as we know it

Sometimes we get worried about communicating information before we have all the answers. But it’s okay to say that we don’t know yet, and we’re working on finding out. We’re all in this together, especially in emerging and evolving situations, and people need to trust that we will always share the latest and best information we have, even if we don’t yet understand or know everything. We’re not just experts, we’re expert learners.

When something first happens, we might not know right away exactly how many people or which products are affected. But we need to start talking about it anyway. The risk is too great if we don’t.

Let’s go back to that Salmonella outbreak. Because peanut paste is in so many products, and because those products were already in the hands of so many people, we had to act quickly. Many of the affected crackers had been sent to troops overseas or were foods that get sent as part of school lunches. We immediately reached out to veterans’ communities, daycares, and schools. We developed a searchable database and created a widget to help people figure out if their food had the peanut paste in it. In the end, the outbreak affected over 700 people in 46 states. But without fast communication, many more would have been sick.

Health literacy touches everyone

October is Health Literacy Monthhttps://blogs.cdc.gov/TemplatePackage/3.0/images/icon_out_v2.png), which is a time to focus on how we can help people better receive and understand information they need to stay safe and healthy. When we present our information in a way that makes it difficult for people to understand what they can do to protect their health, they may be more likely to get sick or die.

Health literacy affects everything from how and why medication should be taken, to reading nutrition labels, to what people should do in a major emergency like an outbreak or natural disaster. Everyone – from large agencies to community organizations to family doctors to individuals – is responsible for making sure we all have clear and relevant health information when we need it. We need to stay connected and communicate well. Lives depend on it.

For more information about Health Literacy, visit the CDC Health Literacy website.

Improving the ability to share and use health information is a national priority. The National Action Plan to Improve Health Literacyhttps://blogs.cdc.gov/TemplatePackage/3.0/images/icon_out_v2.png); display: inline-block; width: 10px; height: 10px; vertical-align: baseline; margin: 0px 3px 0px -13px; background-position: 100% 50%; background-repeat: no-repeat no-repeat;"> seeks to engage organizations, professionals, policymakers, communities, individuals, and families in a connected effort to increase health literacy, and is part of the Healthy People 2020https://blogs.cdc.gov/TemplatePackage/3.0/images/icon_out_v2.png); objective to improve health outcomes and health equity through better communication.

Posted on October 25, 2016 by Christine Prue, MSPH, Ph.D., Associate Director for Behavioral Science, National Center for Emerging & Zoonotic

At the U.S. Department of Homeland Security (DHS), Assistant Secretary for the Office of Infrastructure Protection Caitlin Durkovich recognizes how hard it can be for emergency managers to distill the message of preparedness for citizens and businesses.

With the rise of global terror, the threat landscape has become exponentially more complex, making it harder for first responders and others to communicate even basic security information. “But this is the new normal, this is the world that we are living in now, where we are going to see attacks on soft targets with frequency,” she said.

To convey the significance of that reality, emergency managers need a concise message.



Not all "clouds" are created equal – or considered clouds at all, for that matter. With all due respect, single-tenant hosted products are one such instance. Just because a traditional software product is hosted by a vendor doesn't make it the equivalent of SaaS. Let's face it – it's not uncommon for successful licensed software companies that focus on operational intelligence or enterprise compliance and security to zig and zag as they evolve their business models to the cloud. Neither is it uncommon for them to maximize their best attributes in their marketing materials.

The difference between SaaS and a single-tenant hosted software "cloud", however, is an important distinction. If you're looking for a solution that offers the key benefits of a modern SaaS product, hold out for a provider whose underlying architectural model offers the benefits of a true cloud offering. And while your first reaction might be, "Who cares? Hosted software seems like SaaS as far as the user is concerned." But here are the three reasons why customers should care about their "cloud" provider's underlying model.



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