Fall World 2014

Conference & Exhibit

Attend The #1 BC/DR Event!

Summer Journal

Volume 27, Issue 3

Full Contents Now Available!

Jon Seals

Communication in the workplace is challenging enough under the best of circumstances, but in workplaces that can have as many as four generations struggling to communicate with each other, even simple exchanges can result not only in miscommunications, but in misunderstandings that can create serious problems.

One person who has given this problem a lot of thought is Dana Brownlee, a corporate trainer and management consultant whose background in technology includes stints at AT&T Bell Labs, IBM Global Services and EMC. In a recent interview on the topic of multigenerational communication issues in the workplace, I asked Brownlee if, in light of her technology background, she had any sense of whether these issues are more or less prevalent in an IT organization, compared to other organizations.

“My experience has been that IT is such a rapidly developing field, that there's a Darwinian effect that forces anyone who's successful in the field to change, learn, and adapt, early and often,” she said. “As a result, I've tended to see less of these generational communication issues in IT. I'm sure there are exceptions, but that's my general observation.”

...

http://www.itbusinessedge.com/blogs/from-under-the-rug/how-to-tackle-communication-problems-in-a-multigenerational-workplace.html

The overwhelming response to our range of programmes at Buckinghamshire New University has been indicative to us of the interest in our focus on our resilience, and our emphasis on the ‘New’ in our name. Resilience is not new – organisations have been good (or bad) at it for years. The upsurge in interest in Organisational Resilience is about the need to be able to understand, blend and apply the constituent elements – risk, impact, security, crisis, emergency, disaster, business continuity, change, personnel management are a few of them. With many specialists around who cover some of the areas but few, understandably, who cover all, our aim is to provide a resilience perspective to every programme that we run.

For the MSc Organisational Resilience that is a given. However, in our programmes on Cyber Security, Business Continuity and Security Consultancy, that same approach is applied. By looking outside the specialism, but by retaining that specialist focus, the effective resilience super-practitioner/manager/professional/director is able to contextualise their own actions, plans and ideas and to build and develop an interlocking and intertwined capability. Finally, we are beginning to see the need expressed by both specialists and non-specialists for such a capability to be developed. However, this is not an anodyne function that is grey and bland; it is a multi-faceted and interlinked organisational enhancement that offers significant challenges; it needs confident, capable and educated leaders.

...

http://buckssecurity.wordpress.com/2014/07/23/the-resilience-upsurge/

The statement that investments in resilience pay huge dividends when disaster strikes rings true, but the conversation can’t end there. 

As a longtime local and state emergency management director, one of my final challenges remains unmet: the ability to gather the combined resources of a community to consider the challenges of restoration prior to a disaster.

Here’s why: Knowledge of risks is often known, but that information is diffused among a number of agencies. Those who know the most about risk rarely have an opportunity or a forum, outside of their own professional discipline, to educate or share their knowledge with others. We need discussions outside of our respective disciplines because no one group or profession possesses either all of the answers or a clear understanding of all of the negative impacts that could arise from a disaster.

...

http://www.emergencymgmt.com/disaster/Public-Private-Action-on-Resilience.html

Sexual assault is always avoidable.” Far short of the 140 characters allowed by Twitter, but enough to cause an immediate “twit storm.” The unfortunate tweet -- generated by a consultant hired by Massachusetts to handle its Twitter communiqués -- was meant to cap off the state’s recognition of Sexual Assault Awareness Month. If awareness was the tweet’s goal, it achieved it in spades. The tweet immediately set off a firestorm of controversy.

Joe Fitzgibbon stumbled into a similar twit storm. The Washington state representative tossed off a flippant -- but arguably amusing -- tweet after the Seattle Seahawks lost to the Arizona Cardinals in a football game last fall. “Losing a football game sucks,” Fitzgibbon wrote. “Losing to a desert racist wasteland sucks a lot.” The reference to Arizona’s arid climate and less-than-liberal immigration laws set off an interstate uproar, testimony to the power of a handful of words moving through the ether.

Words aren’t the only way Twitter can do damage. The New York City Police Department in April created a hashtag -- #myNYPD -- allowing citizens to quickly and easily post pictures to the department’s Twitter page of NYPD’s finest in action. The public largely responded by tweeting the department’s less-than-finest moments: a veritable gallery of the city’s men and women in blue clubbing, tear gassing, handcuffing and tackling Gotham citizens. “It was unfortunate to see what happened to the NYPD,” says Anil Chawla, author of an online white paper Twit Happens: How to Deal with Tweet Regret in the Public Sector. “It probably gives other government agencies pause.”

...

http://www.emergencymgmt.com/training/Governments-Struggling-Get-Social-Media-Right.html

New York Academy of Medicine Report Emphasizes Community Approach

NEW YORK — Drawing on the lessons of Superstorm Sandy, a new report from TheNew York Academy of Medicine (NYAM), “Resilient Communities: Empowering Older Adults in Disasters and Daily Life,” presents an innovative set of recommendations to strengthen and connect formal and informal support systems to keep older adults safe during future disasters. 

Following the 2012 superstorm, tens of thousands of older adults were isolated in high-rise buildings and private homes, in need of food, water, heat, medical attention, and medication. This unprecedented report looks at not just the vulnerabilities of older adults, but at the role many can play in leading and supporting their communities during disasters. Its findings are especially important for policymakers; city, state, and federal agencies; community and faith-based organizations; health care and housing providers; and emergencymanagement personnel. While the report looks at the experience of older adults in New York City, it has implications for communities across the U.S.

“Older adults have unique needs during disasters, but also unique strengths to offer in supporting their communities,” said Jo Ivey Boufford, MD, NYAM President. “With extreme weather projected to increase, a new strategy is required to keep older adults, who are often among New YorkCity’s most long-term, civically engaged residents, safe. Older people are also effective first responders, and should be seen as problem solvers in disasters rather than problems to be solved.”

New York City’s 1.4 million people age 60 and over constitute 17 percent of the city’s total population. This number is projected to increase by 50 percent over the next 20 years. Efforts to increase individual preparedness among older people through the creation of “go-bags” and the stockpiling of supplies have been repeatedly undertaken, but this approach is not enough. Vulnerable populations face significant barriers in attempting to prepare, including lack of funds, transportation, and storage space, as well as difficulty reading maps and other preparedness content.

“Individual preparedness is important, but it doesn’t connect older adults with the resources and support they need in disaster situations,” said Lindsay Goldman, report author and Project Manager at NYAM. “We are calling for a paradigm shift towards a community preparedness model of disaster recovery from one of primary emphasis on individual preparedness. Resources are needed for enhancing communities’ social networks, connectedness, and integration of assets long before disaster strikes.”

The report draws on data collected immediately after Superstorm Sandy, and interviews with older adults, experts, and leaders of community-based organizations in affected neighborhoods. It presents four key findings about the experience of older adults post-Sandy:

  • Formal and informal social networks influenced older adults’ decisions and facilitated their access to information and assistance.
  • Because older people had not been engaged in emergency planning, emergency services were often inadequate, inappropriate, or inaccessible, and basic and health     care needs went unmet.
  • Older adults actively supported their communities before, during, and after Superstorm Sandy.
  • The local neighborhood infrastructure was a critical factor in meeting the needs of older people within affected communities.

The report recommends 12 action steps toward community preparedness, including establishing community planning hubs in each neighborhood, supporting landlords with large concentrations of older adults, enacting a pharmacy law for disasters, and consulting with home health care and hospice providers on emergency plans.

Funded by the New York Community Trust and the Altman Foundation, the report builds on the platform of Age-friendly New York City, a public-private partnership led by NYAM to enhance city life for older adults.

Download the report summary and full report.

About The New York Academy of Medicine

The New York Academy of Medicine advances the health of people in cities.

An independent organization since 1847, NYAM addresses the health challenges facing the world’s urban populations through interdisciplinary approaches to policy leadership, innovative research, evaluation, education, and community engagement. Drawing on the expertise of diverse partners worldwide and morethan 2,000 elected Fellows from across the professions, our current priorities are to create environments in cities that support healthy aging; to strengthen systems that prevent disease and promote the public’s health; to eliminate health disparities; and to preserve and promote the heritage of medicine and public health. For more information, visit www.nyam.org

 

COLORADO SPRINGS, Colo.While there are many options for backing up and recovering data, an increasing number of businesses are turning to backup appliances as opposed to implementing a “bundle,” or a collection of software and hardware. With so many options, STORServer®, a leading provider of proven data backup solutions, is offering expert insight into the five features enterprise backup appliance users cannot go without.

In its new guide, “How to choose an enterprise backup appliance,” STORServer dives into the backup appliance selection process, offering insight on hardware and software considerations, key features, manufacturer support criteria and more.

“Not all backup appliances—enterprise or small office—are the same,” said John Pearring, vice president of STORServer. “Customers must choose wisely based on the parameters we’ve shared in order to get the best cost, solution and protection for their data.”

Features explored in the guide include:

  1. Source and target deduplication
  2. Disaster recovery replication
  3. Virtualization
  4. Console views
  5. Cloud support

Powered now by CommVault® Simpana, along with IBM® Tivoli® Storage Manager, STORServer Appliances offer a scalable range of enterprise backup appliances, smooth transition to the latest backup software versions and upgrade or consulting services that solve today’s data protection, discovery and content access challenges.

STORServer Backup Appliances are proven solutions developed, built and tested by industry experts. STORServer staff and resellers specialize in automated and simplified technology appliances around everything in the data protection arena.

STORServer provides every customer the opportunity to try out a backup appliance risk-free with its 30-day money back guarantee.

For more information on STORServer’s line of data backup solutions, visithttp://www.storserver.com. To access the guide, visit http://www.storserver.com/choose-enterprise-backup-appliance-infographic/.

Infographic-1

Investment into Telehouse North Two in London Docklands Data Center Campus to enable hybrid services to realize growth for global business

NEW YORK – Telehouse, the global leader for data centers, international Internet exchanges and managed IT services, along with its parent company KDDI, announces that Telehouse Europe is investing $231 million in the first of a new generation of mission-critical data centers in the London’s Docklands. The investment in the new data center ‘North Two,’ will enable businesses to take advantage of evolving global technologies, such as the Internet of Things and the IT industry shift towards Hybrid Cloud, and encourage innovation, growth and new jobs.

North Two will be built next to Europe’s original data center, Telehouse North. The new facility will extend Telehouse’s Docklands data center campus and represents a continued commitment by Japan’s second largest carrier, KDDI. Over the last 25 years, KDDI has invested over $445 million, with $188 million being invested over the last five years alone. This new investment represents the continued diversification and expansion plans of KDDI outside of Japan and provides the high-tech infrastructure that will drive further investment in the UK’s technology sector at a crucial time of growth.

“Today’s announcement speaks volumes to Telehouse’s commitment to ensuring our vital network ecosystems throughout the UK, the US, and around the world are consistently expanding and thriving to service the needs of our entire global digital economy,” comments Satoru Manabe, President and CEO of Telehouse America.

“The $231 million investment in North Two is crucial to the expansion of one of the world’s most critical Internet hubs marks a new dawn for data centers,” adds Hiroyuki Soshi, Managing Director of Telehouse Europe. “We believe that as the Internet continues to develop at such a dramatic pace, the underlying infrastructure in the Docklands must stay ahead to meet the needs of the future.”

UK Business Secretary Vince Cable adds, “It is good news that Japanese ICT company KDDI has decided to invest further into its global data center at the Docklands. Britain’s economy is growing thanks to Japanese investment and in 2013 and 2014, KDDI was the second biggest investor into the UK starting over 100 new projects and creating 3,000 new jobs.”

Telehouse’s Docklands data center campus facilitates the majority of the London Internet Exchange’s (LINX’s) capacity, which has a huge, continuously growing proportion of all UK internet traffic flowing through it.

To learn more about TELEHOUSE America and KDDI visit http://www.telehouse.com and http://www.kddi.com.

For more information on Telehouse UK, go to www.telehouse.net

LONDON – SalesMethods, a premium Salesforce partner, which specialises in delivering software and services to drive high performance sales in Salesforce.com, today announced its most successful year to date. During the most recent fiscal year, SalesMethods experienced a 200% percent year-on-year growth, the highest growth rate since the company’s inception in 2011.

SalesMethods’ customers have led the trend of organisations globally, and across different industry sectors, in identifying and using sales tools to enable them to realise the full potential of their sales organisations.

By year-end, March 31st 2014, SalesMethods had added a record number of new customers, with global organisations of all sizes, all focused on making their improved sales performance a strategic priority. Sales have come from United States, UK, Europe, Asia and Africa, and include an impressive list of companies including: Dovetail, iDirect, Manpower Group and TechnologyOne.

Michael Conner, CEO, SalesMethods said: “We’ve been delighted with the progress that we’ve made this year, and we are very flattered that our larger competitors continue to follow our lead. We have extended our leadership in the sales performance arena, and have further cemented our position as innovators, in bringing the ‘how to do’ of sales to complement the ‘what to do’ of CRM.

He continued: “Moving forward, we will continue to focus on providing the Salesforce market with the most flexible software and services available. We intend to accelerate our growth by adding to our sales enablement capabilities and continuing our global expansion. We are enjoying our current rate of customer adoption, and are taking huge pride in helping our customers to be even more successful with their sales goals.”

In March 2014, SalesMethods appointed Michael Conner as the company’s Chief Executive Officer. Michael took over the CEO reins from Steve Bale, an Oracle veteran, who sits on the management board and became Chairman. Richard Gilder continues in his role as EVP Sales, taking on the responsibility to drive new business opportunities throughout the firm’s worldwide market.

About SalesMethods:

SalesMethods, established in 2011 and a premium Salesforce partner, drives high performance sales in Salesforce.com. As a new breed of sales software company, SalesMethods is challenging the legacy incumbents by helping businesses to deploy their chosen sales methodology, manage its evolution and realise the full potential of each sales organisation. By understanding the challenges in delivering change in the sales environment, SalesMethods enables organisations to more effectively win, keep and grow customers.

More information is available at SalesMethods. Follow us on Twitter and Linkedin.

NAKIVO introduces new features that enable monitoring, automation, and orchestration of VMware data protection in cloud, hosting, and service provider environments delivering VM Backup-as-a-Service.

NAKIVO Inc., the fastest-growing provider of data protection software for VMware virtualized environments and cloud backup, today released NAKIVO Backup & Replication v4.1. The new version introduces new features for cloud, hosting, and service providers who can use NAKIVO Backup & Replication to provide VM Backup-as-a-Service, Replication-as-a-Service, and Disaster-Recovery-as-a-Service in their cloud environments.

Developer Kit:NAKIVO provides an HTTP API that enables customers to automate and orchestrate VM backup, replication, and recovery jobs within NAKIVO Backup & Replication. The kit includes API documentation and code examples and has been designed so that even non-developers can easily use it. The API enables cloud, hosting, and service providers to easily integrate NAKIVO Backup & Replication v4.1 with cloud monitoring, automation, and orchestration solutions to further reduce time spent on VMware data protection management and decrease their data protection costs.

Call Home:NAKIVO introduces a new feature to proactively provide support services to its SMB, enterprise, and cloud provider customers. NAKIVO Backup & Replication can now automatically create, encrypt, and upload support bundles to a NAKIVO support server. This will help NAKIVO support to quickly identify a root cause of an issue and provide a solution. Also, the new Call Home feature can help NAKIVO Support to discover, investigate and suggest possible resolutions to a problem, even before a customer becomes aware of the issue.

VA user interface:In addition to Windows and Linux installers, NAKIVO provides pre-configured Virtual Appliances (VAs) which enable a simple and streamlined deployment of the product. In the new version, pre-configured VAs now have a new UI which enables users to configure VA networking and increase backup repository size without the need to use Linux commands.

Datastore clusters support:A VMware datastore cluster is a collection of datastores with shared resources and a shared management interface. NAKIVO Backup & Replication v4.1 now supports datastore clusters that can be selected as a target for VM replication or as a target for recovery from VM backup.

"NAKIVO continues to advance into VMware cloud backup and disaster recovery market with their new release. New features will help cloud service providers - such as our company - to deliver more reliable and cost-effective services to our SMB and enterprise customers," said Marco Musolesi, CIO, eLogic SRL.

"Most software vendors take a passive and reactive approach to Technical Support – their engineers wait for customers to submit issues, and often require to exchange emails or calls before they start working on anything. NAKIVO is clearly aiming to help their customers be successful in protecting their VMware environments. With the release of the Call Home feature, NAKIVO Technical Support should be able to proactively support customers, cut down issue resolution time, and maybe even provide assistance even before a customer is aware of an issue" said George Crump, Lead Analyst, Storage Switzerland.

"We're focused on delivering new features for enabling our cloud service provider partners be successful in delivering simple and cost-effective VM data protection services," said Bruce Talley, CEO and Co-Founder of NAKIVO. "We will continue to improve our cloud-provider feature set and further penetrate into the cloud backup market."

Built for virtualization, NAKIVO Backup & Replication has been certified by VMware and offers a complete VM data protection feature set for SMB, Enterprise, and Cloud Provider virtualized environments. The product is purely agentless, can be deployed on Windows and Linux, backs up and replicates VMware VMs onsite, offsite, and to private/public clouds, supports live applications and databases, instantly recovers files and application objects directly from compressed and de-duplicated VM backups, speeds up data transfer with network acceleration, and reduces data size with global deduplication and compression.

RESOURCES

ABOUT NAKIVO

Headquartered in Silicon Valley, NAKIVO is a privately-held software company that has been profitable since founding in 2012. With more than 3,000 customers and over 500 channel partners worldwide, NAKIVO develops and markets a line of next generation data protection products for VMware virtualized environments. NAKIVO provides a fast, reliable, and affordable VM backup and replication solution for enabling SMBs and enterprises to protect and recover VM data onsite, offsite, and in the cloud. NAKIVO has also enabled over 50 hosting, managed, and cloud services providers to create and offer VM Backup-as-a-Service, Replication-as-a-Service, and DR-as-a-Service to their customers. NAKIVO was the first virtualization backup specialist to offer VM backup to public clouds such as Amazon to SMB customers and multi-tenancy to service providers and enterprise customers. For more information, please visitwww.nakivo.com.

Deep integration with Parallels alongside extended networking support for VMware further expand the Flexiant ecosystem

LONDON, UK – Flexiant today announced the release of Flexiant Cloud Orchestrator V4.2. With V4.2, Flexiant tightens its integration with Parallels Automation and Parallels Cloud Server, extends its software defined networking (SDN) capabilities to the VMware platform and adds official support for VMware vSphere 5.5, Mixpanel integration and other upgrades.

Flexiant Cloud Orchestrator V4.2 marks the completion of the portfolio of deep integration with Parallels technology. V4.2 now integrates with Parallels Automation using APS 2.0. Parallels customers can use the Parallels control panel to install and configure infrastructure and resources via Flexiant Cloud Orchestrator. Any customer using Parallels Automation can now launch differentiated hypervisor-agnostic infrastructure as a service (IaaS) using the tightly integrated Parallels and Flexiant Solution. This comes off the back of the general availability of the integrated Flexiant Cloud Orchestrator and Parallels Cloud Server (PCS) virtualization and storage news, marking the world’s first cloud orchestration solution to support Parallels’ container technology.

George Knox, CEO, Flexiant said, “Since the beginning of 2014, we have made several announcements regarding our relationship with Parallels. Today’s announcement addresses the service providers’ need to support their customers that are moving more production workloads to public clouds every day. These customers are looking to service providers to supply IaaS and SaaS solutions in integrated bundles, with unified management, and simplified user experiences. With the Parallels and Flexiant integration, service providers can expand their reach to a more technical business decision maker and IT buyers within the customers’ organizations.”

The latest version adds further support for VMware customers. Flexiant Cloud Orchestrator V4.2 includes an SDN feature to allow a more efficient and scalable use of IPv4 addresses, which is now available for the VMware platform, as well as existing and continued Flexiant support for all the main hypervisors. Flexiant now offers official support for VMware vSphere 5.5.

Additional features and enhancements include:

  • Easier and more secure integration with Flexiant Cloud Orchestrator – With the enhanced REST API, API keys and token based authentication support, Flexiant makes it far more easy and secure to integrate with the platform. End users can securely gain access to the platform without handing over private information.
  • Mixpanel integration – In-depth event-based analytics tool, giving service providers business intelligence on their Flexiant Cloud Orchestrator platform activities.

Knox concluded, “Flexiant Cloud Orchestrator should be the core to any service providers’ cloud helping to not only manage it, but to also serve as the integration tool. As an ecosystem enabler, we are furthering the ability for service providers to create differentiated cloud services.”

About Flexiant

Flexiant provides cloud orchestration software focused solely to the global service provider market. Flexiant Cloud Orchestrator is a cloud management software suite that arms service providers with a customizable platform to help them turn innovative ideas into revenue generating services quickly and easily. With Flexiant, service providers can generate more revenue and accelerate growth, compete more effectively and lead the market through innovation. Vendor agnostic and supporting multiple hypervisors, Flexiant Cloud Orchestrator offers a customizable platform, a flexible interface, integrated metering and billing, reseller capabilities and application management. Flexiant gives service providers the ability to develop, launch and bill for new cloud services quickly.

Flexiant has been named a Gartner Cool Vendor in Cloud Management, ranked as the most innovative product in the market by Info-Tech Research Group for the second year in a row and called an industry double threat by 451 Research. Flexiant is now a Dell certified technology partner and Parallels partner. Customers include Colt Ceano, Computerlinks, ITEX, NetGroup and WeServe. Flexiant is also a key participant in the European Framework Programme. For more information visit www.flexiant.com.