Spring World 2017

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Volume 29, Issue 5

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Jon Seals

Jon Seals

The Chinese Centre for Disease Control and Prevention (CDC) ­informed the World Health Organization (WHO) that a H7N9 bird flu mutation was found in samples collected from two patients in Guangdong province in January. Not good.

This is the first genetic mutation of the H7N9 bird flu virus reported by China.

The mutation suggested the virus had become deadlier to poultry but there was no indication it posed a greater risk to people, or made transmission among humans more likely.

Both patients had been exposed to dead poultry. One had been discharged while the other was still receiving treatment. 105 people who were in close contact with the patients were being monitored, but none had developed symptoms of bird flu.



This series is dedicated to providing direction for applying Project Management principles to starting a Business Continuity or Disaster Recovery (BC/DR) Program.  This is the second installment of a multi-part series.  In this installment we will focus on the Project Planning phase.  The first installment of this series can be reviewed by clicking here.  Subsequent segments will be aimed at additional phases of starting a BC/DR Program, on improving an existing BC/DR Program, and on elevating a mature program to a new level of efficiency and effectiveness.

The Project Planning Phase

It is important to understand that the project planning phase is a critical part of managing the project. Many projects fail before they begin due to inadequate planning at the outset.  Consider that you may deliver an incredible collection of project deliverables that check all the boxes for management in regards to content, presentation, and usefulness, but if those deliverables are provided late and/or over budget, the project will be considered a failure.  This needs to be spot on for success.  The quality of the deliverables, their timeliness, and the adherence to the established budget all need to be in line with the plan provided to management.  In addition, this phase may be the most difficult to execute successfully, especially for those new to project management. 

Here are some of the items that need to be developed in the project planning phase:

  1. Work Breakdown Schedule (WBS)

  2. Milestones/Gantt Chart

  3. Cost Management Plan

  4. Communication Plan

  5. Risk Management Plan

In many ways each of these items is a project plan within the overall project plan.  The individual documents allow the management of the major aspects of the project.  It will take a considerable effort to develop them, but the work will be rewarded as they will serve as resources as the project progresses enabling you to stay on plan.



At One-Year Anniversary, Veritas Streamlines Path to Microsoft Azure for Enhanced Data Storage, Governance

MOUNTAIN VIEW, Calif. & REDMOND, Wash. – Veritas Technologies, the leader in information management and Microsoft Corp. today announced a multi-year global, strategic partnership to help organizations use Microsoft Azure to optimize for hybrid cloud environments and to host Veritas’ Enterprise Vault.cloud management and governance service on Azure.


“Today, our strengthened partnership delivers deeper integration, allowing customers to more easily take advantage of the flexibility and enterprise-grade reliability that Azure provides.”

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The partnership builds on the longstanding relationship between Veritas and Microsoft and includes collaboration to enable and jointly sell hybrid cloud storage solutions to mutual customers to provide a comprehensive, simple and cost-effective approach to managing data in the cloud. Such hybrid cloud storage solutions will enable customers to take advantage of the cloud to reduce their storage costs while increasing business agility, and to extract greater value from their data, once stored in the cloud, through the full suite of Azure cloud services, including advanced analytics and machine learning.

“Enterprises increasingly rely on cloud computing to advance digital transformation,” said Mike Palmer, executive vice president and Chief Product Officer, Veritas. “As Veritas embarks on its one-year anniversary as an independent company, today’s announcement marks a pivotal milestone towards accelerating cloud initiatives for our mutual customers, and it begins with more efficient ways to move their data to the Azure cloud.”

“Microsoft and Veritas customers have enjoyed the benefits of highly complementary technology offerings, focused on solving IT challenges in the data center,” said Jason Zander, corporate vice president, Microsoft Azure team. “Today, our strengthened partnership delivers deeper integration, allowing customers to more easily take advantage of the flexibility and enterprise-grade reliability that Azure provides.”

New solutions aligned to customers’ journey to hybrid cloud

As part of the partnership, Veritas NetBackup 8.0, the company’s flagship data protection solution for enterprises, now supports storage tiering to Azure, improving data lifecycle management by optimizing the movement of data to Azure cloud storage. This provides enterprise organizations with lower costs and the increased operational benefits of Azure while reducing the need to deploy additional storage with a separate point product. For small and midsized businesses, Veritas Backup Exec 16 now supports the seamless movement of backup data to Azure, reducing time and costs and improving resource savings.

Veritas is also leveraging the power of Azure to drive greater efficiencies for its own workloads. Veritas has selected Azure as the cloud backend on which to run its Enterprise Vault.cloud service. Enterprise Vault.cloud provides policy-based information retention to streamline eDiscovery and helps Office 365 subscribers quickly find archived information when they need it. Enterprise Vault.cloud will continue to deliver advanced productivity and compliance functionality. Veritas has been recognized, as a leader for its archiving solutions for on-premises and cloud, which include Enterprise Vault.cloud, in the Garter Magic Quadrant for Enterprise Information Archiving for 13 consecutiveyears. 1

For more information about, visit: www.veritas.com/microsoft

About Veritas Technologies

Veritas Technologies enables organizations to harness the power of their information, with information management solutions serving the world’s largest and most complex environments. Veritas works with organizations of all sizes, including 86 percent of global Fortune 500 companies, improving data availability and revealing insights to drive competitive advantage. www.veritas.com

Forward-looking Statements: Any forward-looking indication of plans for products is preliminary and all future release dates are tentative and are subject to change at the sole discretion of Veritas. Any future release of the product or planned modifications to product capability, functionality, or feature are subject to ongoing evaluation by Veritas, may or may not be implemented, should not be considered firm commitments by Veritas, should not be relied upon in making purchasing decisions, and may not be incorporated into any contract.

Veritas, the Veritas Logo, NetBackup, Backup Exec and Enterprise Vault are trademarks or registered trademarks of Veritas Technologies LLC or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners.

About Microsoft

Microsoft (Nasdaq “MSFT” @Microsoft) is the leading platform and productivity company for the mobile-first, cloud-first world, and its mission is to empower every person and every organization on the planet to achieve more.

1Source: Gartner, Inc., Magic Quadrant for Enterprise Information Archiving, December 2016

New Service Delivery Platform offering will allow service providers to automate the deployment, control, billing and support of their virtual network functions at large scale, which is essential to their ability to grow revenue through the delivery of virtual network services

SAN FRANCISCO – Riverbed Technology, the SD-WAN company, today introduced the Riverbed Service Delivery Platform, designed to enable service providers to deliver Network-as-a-Service, with the speed and flexibility expected by today’s digital enterprises. Current Network Function Virtualization (NFV) deployments have given service providers a limited ability to provision new services quickly and consolidate branch footprint, but have failed to deliver on the true agility that service providers require in order to improve customer satisfaction and grow their business. In many cases, NFV has perpetuated and magnified the existing challenges with physical appliances by introducing additional operational complexity.


“We’re seeing a significant shift in the strategies and actions of service providers, as they look to be more agile in rolling out new enterprise WAN and branch services faster, including emerging solutions such as SD-WAN.”

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Tweet This: Riverbed introduces new line of products for the service provider market to enable network-as-a-service: http://rvbd.ly/2kJIzqy


The Riverbed Service Delivery Platform is designed to let service providers transform their existing NFV investments into a cloud-like Network-as-a-Service model by abstracting the complexity associated with NFV and focusing on services instead. With the Service Delivery Platform, service providers will be able to rapidly introduce new services, ensure those services are delivered as intended, give their customers the ability to scale services up and down on demand, and expand into new areas such as IoT and Edge Compute.

BLOG: Introducing the Riverbed Service Delivery Platform

Some of the key benefits of the platform include:

  • Seamless extension and integration of quality based MPLS services across all and any connectivity models to service provider customers with consistent policy, security and service visibility and assurance
  • DevOps approach to rapid service design, on-boarding and deployment dramatically shortening time-to-market for new services
  • Rapid elasticity and resource pooling enabling service providers to effectively support multi-tenancy while delivering a massively scalable and available services-based infrastructure to their customers
  • Continuous service delivery optimization via closed-loop orchestration, ensuring that service levels are met while infrastructure is being utilized most effectively
  • Improved customer intelligence and service assurance, enabling service providers to take on a more consultative role with their customers
  • Maximized value from existing investment as the platform integrates seamlessly into a mixed hardware-virtualized environment to pave the way from traditional networking investments to 100% NFV/SDN environment
  • Open and Standard-based, the platform allows for plug-and-play extensibility at each layer of the architecture, eliminating vendor lock-in

“Service providers are going through a massive transformation and are changing how they acquire, manage and deploy technologies so they can meet the needs of today’s digital customer,” said Phil Harris, GM, Service Provider Segment Vertical at Riverbed. “Riverbed’s Service Delivery Platform allows service providers to re-invent their business and evolve their infrastructure. Now, service providers have the flexibility to roll out differentiated services and deliver them to end customers quickly and efficiently.”

“We’re seeing a significant shift in the strategies and actions of service providers, as they look to be more agile in rolling out new enterprise WAN and branch services faster, including emerging solutions such as SD-WAN.” said Rohit Mehra, Research Vice President, Network Infrastructure, IDC. “Riverbed has been a long time partner with many leading service providers, and their advancements with this new Service Delivery Platform and technologies such as SteelConnect and SteelCentral, puts them in a strategic position with service providers as they look to evolve their offerings and roll out solutions to capture new revenue opportunities.”

Riverbed has a long history of collaborating with the world’s largest service providers – including previously announced service offerings with BT, Orange, Verizon and AT&T. Today’s announcement furthers the opportunity for service providers to build out their service offering, with an even broader range of networking and cloud services and is a major investment and advancement for Riverbed’s service provider program.

The Service Delivery Platform is planned for release in the second half of 2017.

For more information on Riverbed’s Service Provider Delivery Platform, click here.

Connect with Riverbed

About Riverbed

Riverbed, at more than $1 billion in annual revenue, is the SD-WAN company, delivering the most complete platform for the hybrid enterprise to ensure multi-cloud connectivity, applications perform as expected, and performance issues can be proactively detected and resolved before impacting business performance. Riverbed enables hybrid enterprises to transform application and cloud performance into a competitive advantage by maximizing employee productivity and leveraging IT to create new forms of operational agility. Riverbed’s 28,000+ customers include 97% of the Fortune 100 and 98% of the Forbes Global 100. Learn more at www.riverbed.com.

Riverbed and any Riverbed product or service name or logo used herein are trademarks of Riverbed Technology, Inc. All other trademarks used herein belong to their respective owners.

Continuum Releases Case Study on Scotland-based Itek’s Use of Continuity247 Business Continuity Platform including Industry-Leading NOC

BOSTON and FIFE, Scotland – Continuum®, the exclusive provider of the only vertically integrated IT service delivery platform that enables MSPs to scale rapidly and profitably, released a case study on Scotland-based Itek Systems Management’s delivery of 24x7x365 IT and business continuity services to its varied client base with Continuum’s Continuity247®. Itek initially partnered with Continuum for its remote monitoring and management (RMM) services, but has since added Continuum’s fully-managed business continuity platform.

“Our technicians no longer complain about having to execute certain tasks or set up hardware – we can basically plug Continuity247 into a box and hit ‘go,’” said Andrew Bousie, Technical Services Manager at Itek. “We can even repurpose older hardware for use with Continuity247 – it really allows us to configure the solution to suit the needs of each of our clients. Additionally, the support we get from Continuum is unparalleled – the UK team is always in contact with us. This partnership has helped us become a superior IT provider for our clients, and we know that Continuum will be there to help us as we continue to move our business forward.”

Continuity247 is a unique platform which combines a powerful feature set with direct support from Continuum’s industry-leading Network Operations Center (NOC). With more than 700 technicians absorbing day-to-day backup and disaster recovery (BDR) functions including monitoring, testing, troubleshooting and more, Itek’s staff is free to focus on growing the business. Continuity247’s single pane of glass enables Itek to easily manage all client backups from a centralized location, and seamless integration with Continuum RMM provides further efficiency and connectivity – allowing Itek to deliver complete, comprehensive end-to-end IT management and data protection to their clients.

With Continuity247’s powerful features like Tru-Verify™, which automatically verifies the integrity of recovery points by providing a time-lapse video of the entire boot process, Itek is confident that client data is both secure and accessible when needed.

“Itek demonstrates a perfect partner use case for Continuity247, and we’re excited to contribute to the company’s continued growth and success with the platform,” said Paul Balkwell, Managing Director of EMEA at Continuum. “Backup and disaster recovery is a critical component of managed IT services today, and we’re committed to enabling MSPs to deliver scalable and profitable business continuity offerings to their clients.”

For more information on Continuity247, visit: www.continuum.net/continuity247.

To access the case study, “Continuum’s Fully-Managed BDR Platform Empowers Itek’s Staff to Focus on High-Value Work and Strategic Growth,” visit: https://www.continuum.net/itek-success-story.

To learn more about Itek Systems Management, visit: www.itek.co.uk.

About Continuum UK
Continuum’s European Headquarters office is located in the Thames Valley region of England at Venture House, 2 Arlington Square, Downshire Way, Bracknell, RG12 1WA. Contact by email: This email address is being protected from spambots. You need JavaScript enabled to view it. or phone: +44 (0) 1344 742 875. For more information, visit: https://www.continuum.net/europe.

About Continuum
Continuum empowers managed IT service providers, giving them the technology platform, services and processes they need to simplify IT management and deliver exceptional service to their small and medium-sized clients. Continuum’s vertically integrated IT service delivery model combines an unmatched SaaS-based technology suite with a world-class NOC and Help Desk, allowing them to not only remotely monitor, manage, backup and secure their clients’ IT environments from a single pane of glass, but scale rapidly and profitably. Continuum employs more than 1,400 professionals worldwide and monitors more than 1 million endpoints for its 5,800 partners, including MSPs servicing more than 60,000 SMB customers and web hosting providers protecting more than 250,000 servers with Continuum’s R1Soft product line. For more information, visit https://www.continuum.net/ or https://www.r1soft.com/ and follow on LinkedIn and Twitter @FollowContinuum.