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Summer Journal

Volume 28, Issue 3

Full Contents Now Available!

Jon Seals

4See, one of the UK’s leading security consultancy firms, has chosen Olive Communications to implement Vodafone’s cloud-based communications solution, One Net. Like many businesses, 4See had separate contracts for mobile and landlines, with the two networks operating independently of one another. This was preventing the use of basic functionality such as call transfers, and their landline system was a legacy estate with serious limitations, which was beginning to inhibit customer experience and business growth.

To overcome this challenge, they selected leading business communications provider, and fixed-mobile convergence specialist Olive Communications to implement Vodafone One Net. The implementation took place in just one day with zero downtime, and combined 4See’s mobile and desk phone functions into one system. 4See can now transfer calls to consultants - and see whether or not they are available. In the event a consultant is unavailable and the call is urgent, they can now propose the caller is put through to an alternative contact.

They’re also able to introduce hunt groups to manage out of hours calls. Previously, emergency calls required that clients ring the main number, listen to a message giving the out of hours number, note the number and then call it, hoping that the on-call consultant picked up. Now out of hours calls automatically route through to the on-call consultant, and if they don’t pick it up, the call is then automatically rerouted to another consultant – up to four in total.

Gavin Clarke, Operations Director, 4See Ltd outlines the difference One Net has made to his business: “When Olive first proposed the One Net solution I was slightly sceptical, as whilst our existing solution wasn’t ideal, it worked, and my attitude was therefore “if it ain’t broke don’t fix it”. However I’m delighted we investigated other options. The switch from our old system to the new one was straightforward and quickly and painlessly completed.”

Clarke continues: “One Net is now making a real difference not just to our internal operations but most importantly to the client experience. The latter is crucial as we’re undergoing a period of rapid growth and we wish to be seen as a more professional, joined up organisation.”

Other communications improvements made possible through the cloud-based solution include the ability to seamlessly move office desk phones across any UK location via IP capability and to add new users as required to accommodate future growth. They have also introduced touch-tone IVR, which is enabling 4See to replace five published numbers (for the parent company and four sub brands) with just one direct dial.

The business benefits of upgrading to Vodafone One Net have been threefold: Customers no longer need to wait anxiously for a consultant to call them back in what is often a time critical situation. Secondly, 4See’s archaic legacy system has been replaced with a robust solution (zero downtime to date), with a 99.999% system uptime target, 24 hour remote monitoring of connectivity and equipment, and two minute response service level agreements for line connectivity. And finally, while the solution is far superior to 4See’s previous set up, it is cost neutral.

Martin Flick, Chief Executive, Olive Communications, said: “We’re seeing a real take up from customers evaluating and subsequently implementing Vodafone One Net through Olive. It suits growing businesses, especially those who are already on the Vodafone mobile network, extremely well. It allows them to converge all of their fixed line and mobile communications so they’ll never miss a call, and offers them a number of additional benefits to help their business reach their full potential. And as 4See have experienced, it’s a fast and painless upgrade that delivers immediate impact.”

Makes it easy to apply the right policies to the correct network segment – without complex configurations

Understand your network and don’t rely on VLANs for segmentation

WOKING, Surrey – Wick Hill is now shipping the WatchGuard Firebox ® M440 UTM/NGFW appliance - https://www.wickhill.com/products/vendors/product/917/WatchGuard-Firebox-M440-Firewall. The Firebox M440 makes it easy to apply the right policies to the correct network segment – without complex configurations. It is the first appliance rich in truly independent ports, removing the need for complex configurations such as VLANs and instantly simplifying the critical process of applying traffic-appropriate policies across multiple network segments – a process that to date, has often been beyond the technical reach of many IT organizations.

Plus, WatchGuard's visibility solution, Dimension™, provides the industry's only real-time, single-pane-of-glass view of the effect each policy is having on that segment's traffic.

Ian Kilpatrick, chairman Wick Hill Group, commented: “WatchGuard has provided two very topical solutions to major security issues for organisations, providing both strong, easy segmentation and clear network activity visibility. These are market-leading solutions solving a real and current problem and we will see strong sales. The M440, with its high port density and competitive pricing, is also ideal for local authorities and other organisations connecting to the PSN.”

"Network security solutions are only good if they're not too difficult for IT pros to use," said Dave R. Taylor, vice president of corporate strategy and product management for WatchGuard. "The Firebox M440 makes it drop-dead easy to create segments, map the traffic, create custom policies based on what traffic is in each segment, and instantly see how it affects traffic. Applying the appropriate security policies to the correct traffic flows is what truly defines the success of your segmentation strategy and the Firebox M440 takes the configuration complexity out of the process."

Firebox M440

The Firebox M440 incorporates the same strong security, high performance and flexible management tools that distinguish WatchGuard’s other UTM and NGFW solutions, but this model delivers especially robust port density with twenty-five 1Gb Ethernet ports and two 10 Gb SFP+ (fiber) ports. Eight of the ports provide Power over Ethernet (PoE), which is ideal for WatchGuard Access Points.

Because it's rich in independent ports, the Firebox M440 is an excellent platform for defining different network segments, which industry experts acknowledge as the best practice for securing and protecting data. WatchGuard makes it easy to define policy and add security services for each segment. The new policy map feature in WatchGuard Dimension™, which comes standard on all M440 appliances, provides excellent visibility to the traffic in each segment.

About Wick Hill

Established in 1976, value added distributor Wick Hill specialises in secure IP infrastructure solutions. The company sources and delivers best-of-breed, easy-to-use solutions through its channel partners, with a portfolio that covers security, performance, access, networking, convergence, storage and hosted solutions.

Wick Hill is part of the Wick Hill Group, based in Woking, Surrey with sister offices in Hamburg. Wick Hill is particularly focused on providing a wide range of value added support for its channel partners. This includes a strong lead generation and conversion programme, technical and consultancy support for reseller partners in every stage of the sales process, and extensive training facilities. For more information about Wick Hill, please visit http://www.wickhill.com/company/company-profile or www.twitter.com/wickhill

About WatchGuard Technologies, Inc.

WatchGuard® Technologies, Inc. is a global leader of integrated, multi-function business security solutions that intelligently combine industry standard hardware, best-of-breed security features, and policy-based management tools. WatchGuard provides easy-to-use, but enterprise-powerful protection to hundreds of thousands of businesses worldwide. WatchGuard products are backed by WatchGuard LiveSecurity® Service, an innovative support program. WatchGuard is headquartered in Seattle, Wash. with offices throughout North America, Europe, Asia Pacific, and Latin America. To learn more, visit WatchGuard.com.

The times, they are a-changing. Mobile computing devices not to mention BYOD and a millennial attitude mean that a substantial number of employees in enterprises now do their work away from their desks. Whether at home, in a bus, train or plane, or in their favourite coffee-shop, if there’s a Wi-Fi connection available, there’s a potential workspace in the making. But naturally enough, all this may then escape the control of the enterprise or at least partially so. For instance, how can companies then implement effective work area recovery for such nomadic workers in the event of an IT incident?

...

http://www.opscentre.com.au/blog/coffee-shop-recovery-tactics-for-todays-enterprise/

By 2025, we should expect to have experienced a “significant” cyberattack, according to a canvas of technology experts and researchers conducted by the Pew Research Internet Project and reported upon today.

To this group of experts, Pew posed the following question:

By 2025, will a major cyber attack have caused widespread harm to a nation’s security and capacity to defend itself and its people? (By “widespread harm,” we mean significant loss of life or property losses/damage/theft at the levels of tens of billions of dollars.)

Over 1,600 responses came in; respondents were not required to reveal their names.

...

http://www.itbusinessedge.com/blogs/governance-and-risk/pew-experts-expect-significant-cyber-attack-by-2025.html

Thursday, 30 October 2014 15:26

The Right Way to Do the Hybrid Cloud

A lot of people in the IT industry are pulling for the hybrid cloud. Enterprise executives are intrigued by the idea of low-cost, broadly federated data infrastructure distributed over large, geographic areas, while traditional data center vendors are trying to preserve their legacy product lines in the new cloud era.

But just because people want it, does that make it a good idea? If the idea is to capitalize on the benefits of both public and private cloud infrastructure, will hybrid solutions undermine that effort by watering down the advantages of pure-play approaches?

One thing is clear: Many enterprises see the hybrid cloud as the end-game of the virtual transition. A recent survey by Gigaom indicates that more than three-quarters of top decision-makers have adopted hybrid as a core component of their ongoing cloud strategies. However, it is becoming evident that this is more than a simple change in technology—it’s a top-to-bottom shift in the entire enterprise structure that will affect everything from data and infrastructure to business processes, governance and the ownership of digital assets.

...

http://www.itbusinessedge.com/blogs/infrastructure/the-right-way-to-do-the-hybrid-cloud.html

Thursday, 30 October 2014 15:26

How Well Can Technology Fight Ebola?

On Oct. 28, Healthmap.org reported the latest figures on the Ebola outbreak: Spain 1 case; Guinea 1,553 cases and 926 deaths; Sierra Leone 3,896 cases and 1,281 deaths; Liberia 4,665 cases and 2,705 deaths. And for the U.S., 4 cases and one death. The website's Ebola timeline also provides projections on the number of cases and deaths, based on infection rate data from the World Health Organization, a list of the most recent articles about Ebola outbreaks, as well as relevant social media postings.

Healthmap is one example of how easy it is to find information on this rapidly growing epidemic -- and it also represents the way technology can play a major role in the effort to track and control the disease. For example, mobile phones are perhaps the most ubiquitous type of technology available in Africa, used by millions there. So it didn’t take long for researchers to identify the devices as a possible way to not just send people information about the disease, but also to track it.

And with 95.5 percent of the global population having mobile cell subscriptions, call-data records (CDRs) are one way epidemiologists can see where people have been and where they're headed based on past movements.

...

http://www.emergencymgmt.com/health/How-Can-Technology-Fight-Ebola.html

Thursday, 30 October 2014 15:24

Next Generation 911 Glossary

NG9-1-1, Explained: 7 Important "Need to Knows"

Next Generation 9-1-1 (NG9-1-1) is a hot topic in the public safety and local government communities. But the specifics of this long-sought-after initiative can be complex and there are several parties that play important roles. Below is a list of critical elements and key players to help you make sure you’re up to date.

Glossary of Terms:

...

http://www.emergencymgmt.com/next-gen-911/Next-Generation-911-Glossary.html

By Vikram Duvvoori, Chief Technologist and Corporate Vice President - Enterprise Transformation Services, HCL

Vikram DuvvooriIT leaders -- and the executive teams they report to -- have been bombarded with a virtual “shock and awe” campaign around Big Data. IDC estimates that the 1.8 zettabytes —1.8 trillion gigabytes — of information generated in 2011 will grow by a factor of nine over the next five years. Gartner has a similar take when looking at the segment, predicting that the Big Data market, now valued at $5 billion in revenues annually, will explode to $53 billion by 2016.

The initial reaction, and rightfully so, is “Wow!” and “How in the world are we going to deal with all this?”

While considerable attention has been placed on the three Vs of Big Data — volume, velocity, and variety — the most important aspect has been on the back burner: the actual value to the business.

...

http://www.itbusinessedge.com/guest-opinions/deliver-business-value-through-big-data-make-it-small.html

At the 2014 BCI World Conference and Exhibition, participants will have an opportunity to listen to a real case study of the integration of Enterprise Risk Management (ERM) and Business Continuity Management (BCM) as an independent function. This is an innovative and forefront role for the ERM and BCM function.

In my presentation, I will show how the traditional reporting structure and work functions of ERM and BCM in an organisation are usually separated from each other. The ERM and BCM functions are typically part of the executive management team and the head of ERM and BCM reports to the executives such as the CEO or the CFO.

...

http://thebceye.blogspot.com/2014/10/a-case-study-of-integration-of-erm-and.html

HOUSTON, Texas – The Southeast Texas Regional Advisory Council (SETRAC) and the Texas Department of State Health Services are holding the sixth annual Regional Healthcare Preparedness Coalition (RHPC) Symposium on November 5-7, 2014.  The symposium is an opportunity for a national collaboration to discuss new innovations, sharing best practices in emergency preparedness, response and recovery. 

This year’s symposium brings together world renowned doctors, security experts and first responders to share their experiences and lessons learned from the West Africa Ebola crisis, the London Subway bombings and the Washington state landslide.  Keynote speaker Dr. William A. Fischer from Doctors Without Borders will discuss the current Ebola outbreak and his work in West Africa.

Who:     Emergency managers, first responders, healthcare professionals, law enforcement and military officials from all over the world will be in attendance.  Photo and interview opportunities will be available with symposium organizers, participants and guests speakers including:

·        Darrell Pile, Chief Executive Officer, SETRAC

·        Lori Upton, Regional Director of Emergency Management Operations, SETRAC

·        Dr. William A. Fischer, Doctors Without Borders, West Africa Ebola Crisis

·        Nim Kidd, Chief of Texas Division of Emergency Management

·        Brad Reading, Assistant Chief, Snohomish County Fire District 1, Washington Landslide

·        Chris Hawkswell, London Ambulance Services, London Subway Bombings

What:      2014 RHPC Preparedness Symposium

Response assets on display include: ambulance bus, decontamination facilities, mobile medical units, and military and law enforcement vessels.

When:     Wednesday, November 5, 2014

              8:00 a.m. - noon

                       

Where:    Galveston Island Convention Center

  5600 Seawall Boulevard

  Galveston, TX 77551

On-site media point of contact:  Francisco Sánchez, (281) 831-2289.

Click here for additional information on the 2014 Preparedness Symposium.