The Continuity Logic customized demo provides an opportunity for qualifying organizations to evaluate Frontline Live 5™, with their plans, desired controls, policies, and procedures. This first-of-its-kind system for both business continuity and many other areas of Governance, Operational Risk and Compliance (GRC) is powerful, but often best viewed with some of your familiar plans, data and templates.


Spring World 2016

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Fall Journal

Volume 28, Issue 4

Full Contents Now Available!

Jon Seals

Even in today’s wired world, many organizations require access to original documents to deliver goods or services.  If yours is one of them, how you maintain continuity of access to those documents should be part of your Business Continuity Planning.

Original Documents

Even though we like to think we live in a paperless age, most of us don’t.  In paper-intense industries, access to original documentation may have both financial and regulatory implications. In many other businesses, those ‘original documents’ are fleeting: checks, authorizations, forms and others that are acted upon then discarded.  They are necessary only until converted or input.

Think of original documents as “paper data”.  Even with documents of only temporary importance, their loss (or loss of access to them) may be vital to the performance of our most critical functions or processes.  Why do we put emphasis on Recovery Point Objectives (RPO)?  Because we understand losing electronic data may imperil our business.  There is little difference with “paper data” waiting for conversion to electronic data.  If it’s gone (because of physical destruction) or elusive (because we can’t get postal deliveries, or we’ve been forced out of our office) we can’t fully function.



DENTON, Texas – People living in parts of Arkansas, Louisiana, New Mexico, Oklahoma and Texas are urged to get ready now for potential severe weather that could strike over the next few days in the form of possible severe thunderstorms, hail, strong winds, flash flooding, tornadoes and wildfires.

The Federal Emergency Management Agency’s (FEMA) Region 6 office continues to monitor the situation and stands ready to support state and local partners as needed and requested in any affected areas.

“We encourage people to keep listening to their local and state officials for updated instructions and information. The safety of people is the first priority,” said FEMA Region 6 Administrator Tony Robinson. “We encourage people to have an individual or family emergency plan in place, practice that plan and put together an emergency kit.”

If you have severe weather in your area, you will likely want to become familiar with the terms used to identify a severe weather hazard including:

  • Watch: Meteorologists are monitoring an area or region for the formation of a specific type of threat (e.g. flooding, severe thunderstorms, or tornadoes); and
  • Warning: Specific life and property threatening conditions are occurring and imminent. Take appropriate safety precautions.

More tools and resources are available online to help you prepare for, respond to and recover from any type of disaster. Visit www.Ready.gov or the Spanish language site www.Listo.gov.


Risk is part of nearly every aspect of business. The daily practices for nearly every employee involve some mitigation of certain risks to keep the business moving forward.

Within many enterprises, risk management involves a person or team of individuals who attempt to consider future scenarios and extract possible business risks from them in order to identify areas of liability and possibilities for improvement and success—this is especially important in the area of project management

In the latest edition of the book, “Risk Management: Concepts and Guidance,” author Carl Pritchard, a certified expert in the project management field, identifies systems that project management professionals (PMPs) can apply to manage risks within ongoing projects. Pritchard then explains how to use these systems in the daily work of project management in accordance with the most recent Project Management Body of Knowledge (PMBOK).



ERMS had a great quarter! With an increased demand we have been busy. Busy training new customers and helping them implement their new system. Just how busy? VERY! Our quarterly sales results were almost 50% above target.

Some of our newest customers include: Canadian Red Cross, Desjardin, Intact Insurance, Simon Fraser University, Worker’s Compensation Board of Manitoba (WCB), British Columbia Emergency Management (EMBC), the City of Cambridge, Canadian Federal Government (Shared Services), Independence Bank, Jewish General Hospital, and many more.

Why the increased demand? We believe it’s because more and more organization are starting to understand the value and benefits of emergency and crisis mass communication solutions. Our new, and existing customers, benefit in many ways when they implement an emergency mass notification system (EMNS). Some of those benefits include:



Your client calls in a panic. Something’s gone wrong with a server, and the Web store is down. You get there fast, run to the server and determine that it has suffered a hard drive failure. You collect your thoughts, think carefully about the procedure for restoring this piece of equipment quickly, but you draw a blank. The clock is ticking. Downtime is piling up, and your client’s face is reddening with anger because she’s not sure you know what you’re doing. You don’t tell her, but you’re not sure you know, either.

This is the last situation you want to find yourself in. As your client’s frustration mounts, her patience thins, her wallet empties, and her trust in you erodes. There’s only one thing that can stop this from happening, and it goes beyond having a backup and recovery plan. You need to make sure your plans work effectively, and you can only do this by testing them. Remember, you’re not just testing a backup, you’re testing your own ability to recover so you don’t end up testing your client’s patience.

In order to make backup and recovery testing effective, there are some questions you will want to ask yourself. The following should help you gather information you need to create a testing strategy that’s a regular part of your process. This way, when the time comes you’re not just “kind of sure” you can recover—you’re absolutely positive.



For extended analysis of regional temperature and precipitation patterns,as well as extreme events, please see our full report that will be released on April 10th.

Significant U.S. Climate Events for March 2015
Significant climate events for March 2015

March was 12th warmest on record for the Contiguous United States

First quarter 2015: Record warmth in the West and cold in the Northeast, dire drought conditions in the West

The March contiguous U.S. average temperature was 45.4°F, 3.9°F above the 20th century average — the warmest March since 2012. Near-record warmth spanned the Great Plains to the West Coast and parts of the Southeast, while the Northeast was cooler than average. The March Lower 48 precipitation total was 2.08 inches, 0.43 inch below average, tying as the 19th driest March on record. Below-average precipitation was widespread across the northern tier states and the Southeast, with above-average precipitation in the Southern Plains and Ohio Valley.

This analysis of U.S. temperature and precipitation is based on data back to January 1895, resulting in 121 years of data.


Winter 2015 Statewide Temperature Ranks Map
Winter 2015 Statewide Precipitation Ranks Map
March 2015 Statewide Temperature (top)
and Precipitation (bottom) ranks
  • Fifteen states across the Southeast, Northern Plains, and West had a March temperature that was much above average, while five states in the Northeast had a March temperature that was much below average. No state was record warm or cold.
  • Below-average precipitation was observed along both the East and West Coasts, connected by drier-than-average states across the northern tier. Twelve states had a March precipitation total that was much below average. Above-average precipitation accumulated from the Southern Plains into the Ohio Valley; Arkansas and Texas were both much wetter than average. No state was record dry or wet.
  • According to the March 31st U.S. Drought Monitor report, 36.8 percent of the contiguous U.S. was in drought, up from 31.9 percent at the beginning of March. Drought conditions worsened across parts of the Central Rockies as well as the Central and Northern Plains and the Upper Midwest where spring drought could impact the upcoming growing season. Drought remained entrenched in the West, where mountain snowpack was record low for many locations in the Cascade and Sierra Nevada Mountains. Abnormally dry conditions developed in parts of the Southeast and Northeast. Drought improved in the Southern Plains and the Mid- to Lower-Mississippi River Valley.

U.S. climate highlights: Year-to-date (January-March)

January-March 2015 Statewide Temperature Ranks Map
January-March 2015 Statewide Precipitation Ranks Map
March 2015 Statewide Temperature (top)
and Precipitation (bottom) ranks
    • The year-to-date contiguous U.S. average temperature was 37.2°F, 2.0°F above the 20th century average, and the 24th warmest January-March on record. Record warmth engulfed much of the West, where seven states were record warm, and an additional five states, including Alaska, had temperatures that were much above average. California's year-to-date temperature of 53.0°F was 7.5°F above average and bested the previous record set just last year by 1.8°F.
    • Below-average January-March temperatures were observed across the South, the Midwest, and Northeast where 16 states had a much cooler-than-average January-March period. New York and Vermont were both record cold for the year-to-date. The New York year-to-date temperature was 16.9°F, 6.8°F below average, dropping below the previous record of 17.4°F set in 1912. The Vermont January-March temperature was 13.3°F, 6.4°F below average, tying the same period in 1923.
    • The year-to-date contiguous U.S. precipitation total was 5.66 inches, 1.30 inches below the 20th century average, and the seventh driest January-March on record. This was the driest first three months of a year since 1988. Below-average precipitation was observed across the West and much of the northern half of the nation. Twelve states had much below average precipitation during the first three months of 2015. South Dakota had its driest January-March on record with a precipitation total of 0.85 inch, 1.21 inches below average. Above-average precipitation was observed across the Southern Rockies and Plains.
    • The U.S. Climate Extremes Index (USCEI) for the year-to-date was nine percent above average and the 11th highest value on record. The warm West and cold East temperature pattern during January-March contributed to the much above average USCEI, with the components that measure both warm and cold daytime and nighttime temperatures being much above average. The USCEI is an index that tracks extremes (falling in the upper or lower 10 percent of the record) in temperature, precipitation, and drought across the contiguous U.S.

Note: NOAA's National Centers for Environmental Information (NCEI) is the merger of the National Climatic Data Center, National Geophysical Data Center, and National Oceanographic Data Center as approved in the Consolidated and Further Continuing Appropriations Act, 2015, Public Law 113-235. From the depths of the ocean to the surface of the sun and from million-year-old sediment records to near real-time satellite images, NCEI is the Nation's leading authority for environmental information and data. For more information go to http://www.ncdc.noaa.gov/news/coming-soon-national-centers-environmental-information

For extended analysis of regional temperature and precipitation patterns, as well as extreme events, please see our full report that will be released on April 10th.


(TNS) — Gov. Mary Fallin expressed disappointment on Monday that federal assistance was denied to help individuals and businesses in Tulsa and Cleveland counties that were hit by March tornadoes. On April 1, the governor asked for a major disaster declaration for the state based on damages by tornadoes, straight-line winds and flooding March 25-26 in Cleveland and Tulsa counties.

Tornadoes resulted in four deaths with 26 people suffering injuries that required treatment at area hospitals, according to a state press release.

Damage assessments estimated that 1,047 homes and businesses were damaged in the tornadoes, severe storms, straight-line winds and flooding that occurred March 25.



While I mostly talk to company, agency or organization leaders about crisis communication and reputation management, sometimes the reputation in question belongs to an individual.  You don’t have to be a celebrity to have potential for reputation disaster.  Individuals whose name is attached to the business or profession they are in, in other words where their name is also a brand, are particularly susceptible. Search engines and the long memory of the internet make the problem so much greater. Yesterday’s newspaper is already in the garbage and yesterday’s TV report is already in the ether along with all past reports, but on the Internet they are retained presumably for ever, and always accessible at the touch of a Google button.

A recent conversation reminded me of how the Internet has changed reputation management and how it therefore changes the response. The really big question when dealing with media coverage of bad news about a brand (personal, corporate or otherwise) is whether or not to respond, and if so, how far and wide to push the response. The basic rule is: don’t make it worse. You can make it worse by bringing the bad reports to the attention of others who might otherwise have missed the 11 pm news. Maybe it will all just go away. Or, not.



Thursday, 09 April 2015 00:00

A SaaS Ecosystem Overview for MSPs

When Datto acquired Backupify last year, we did so because we knew the technology landscape was shifting for MSPs. Data on-premise isn’t going away, but it isn’t the only place data exists. As more data is moved to the cloud, and to SaaS apps in particular, we realized that to build a Total Data Protection platform we needed expertise in SaaS data protection.  

As a result of the acquisition, Datto now has more than 2 million Google Apps end users protected, and is scheduled to launch an Microsoft Office 365 backup at our partner conference in June. Building these products required us to get deeply embedded in both the Microsoft and Google ecosystems. We now know both companies well, know their key partners, and know the technical road maps of both organizations. So for those MSPs who may be considering whether to invest time in one of these products, here is our view from the trenches about the things you should consider.



group of people and PrepareAthon logo

Are you and your family prepared to face a disaster? What about your neighborhood?  Do you know your neighbors’ emergency plan or how you can help each other during an emergency? April kicks-off America’s PrepareAthon!—a nationwide campaign to increase emergency preparedness and community resilience.  Throughout the month local, state, and federal groups will take the pledge to help improve their preparedness.  All of these activities will lead up to PrepareAthon’s national day of action on April 30, 2015.

So what can you do?

You don’t have to be an expert in emergency preparedness, or the leader of a large community group to take part in America’s PrepareAthon! Learn more about what you can do in your neighborhood or community to become more personally prepared and help build your community’s resilience.

In your Neighborhood.

group of youth with medical supplies practicing first aid.

Youth volunteers performing an emergency response exercise.

If you haven’t taken the time to talk to your neighbors about emergency preparedness, or even just met them, take the PrepareAthon! pledge and make a plan to include your neighbors in your emergency planning. Often the first people on scene after a disaster are not first responders (EMS, police, firefighter, etc.), but rather the people who are closest to where the emergency took place. When a disaster occurs in your community you will most likely have to rely on those around you, especially if the scale of the disaster makes it hard for first responder to get to the scene.

Do not wait for a disaster to occur to meet your neighbors or learn about your community’s preparedness plans. Reach out to people in your  neighborhood and discuss their emergency plans. If you have any medical or physical needs, such as limited mobility or dependence on medication or medical devices, talk to your neighbors about the assistance you may need in a disaster. Likewise, find out about the unique needs of those who live around you. Reach out to elderly neighbors and offer your assistance from shoveling snow to checking on them during a heat wave. No matter what the disaster or emergency, forming relationships with those around you can help improve resilience after a disaster occurs.

In your Community.

Beyond your neighborhood, getting involved in community preparedness groups and emergency response exercises can help improve your own personal preparedness and also your community’s ability to respond to emergencies and natural disasters. Strong community resilience requires people to come together and participate in planning and training before a disaster occurs. A good place to start when looking to become more involved in your community’s preparedness is with groups focused on emergency preparedness, such as your local Community Emergency Response Team (CERT), Medical Reserve Corps, or American Red Cross chapter. You may also consider getting a community group you are already involved in talking about emergency preparedness. Faith-based organizations, schools, or even your workplace are good places to start a conversation about emergency preparedness.

Take the Pledge.

Whether it is meeting your neighbors, joining a local emergency preparedness group, or starting an emergency preparedness initiative within one of your community organizations, make sure to register your efforts with America’s PrepareAthon! Help move your individual community and our entire nation closer to being prepared for any emergency or disaster that comes our way.