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Volume 29, Issue 3

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Jon Seals

NJ-1 and NC-1 Facilities Exceed Stringent Federal, Healthcare and PCI Security Requirements

NEW YORK, NY – Sentinel Data Centers, a leading owner and operator of enterprise-grade colocation data centers, announced today that its wholesale colocation facilities in Somerset, NJ and Durham, NC achieved compliance with HIPPA, FISMA (High), FedRAMP, ISO 27001 and PCI DSS standards.

"Our roster of sophisticated large enterprise tenants has been under increasing regulatory pressure," says Josh Rabina, Co-Founder at Sentinel Data Centers. "We have invested heavily in our critical infrastructure, operating teams and management practices in order to be one of very few wholesale colocation providers that can keep ahead of the stringent compliance requirements that enterprise users will increasingly demand."

Sentinel's enterprise colocation facilities and services at its New Jersey and North Carolina data centers were tested by leading third party assessment organizations who worked with Sentinel's operations team to audit both facilities in late 2015.

"Through rigorous assessment and audit processes, we have implemented comprehensive practices in order to achieve these high compliance standards," says Paul Hines, Sr. VP of Operations at Sentinel Data Centers. "Very few wholesale colocation providers have attained such a diverse portfolio of compliance regulations and standards."

Purpose-built in 2011, Sentinel NJ-1 is a multi-phase development in Somerset, NJ, ultimately comprising 430,000 square feet on 22.5 acres. Sentinel NC-1, also a multi-phase development, is 420,000 square feet on 29 acres in the heart of the Research Triangle Park region of Raleigh-Durham, NC. Benefitting from the newly enacted tax benefits and all-in power rates below $0.042 per kWh, Sentinel NC-1 offers among the lowest all-in total costs of occupancy in the country. Both NJ-1 and NC-1 benefit from dedicated on-site, dual-fed transmission voltage substations and a diverse roster of network carriers.

About Sentinel Data Centers

Sentinel Data Centers, LLC, is a leading owner, developer and operator of multi-tenant, and build-to-suit enterprise-grade data centers. Founded in 2001, Sentinel was an early pioneer in the "wholesale" data center business. Since its inception, Sentinel has developed more than 1.6 million square feet and 120 megawatts of best-in-class multi-tenant and build-to-suit data center solutions for a diversity of Fortune 500 enterprises across multiple industries, including financial services, healthcare, technology and biotechnology. Sentinel strives to stay at the forefront of evolving best practices for data center design, development and operation, and maintains a flexible and transparent business model that is grounded in customer service. To learn more visit www.sentineldatacenters.com.

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The Fully Integrated Abacus Products & Services Portfolio Leverages Cutting-Edge Virtualization Technologies to Deliver Full-Spectrum Security and Privacy-Compliant Private Cloud Environments

SAN DIEGO, Calif. – Abacus Data Systems will showcase the latest innovative capabilities within the fully integrated Abacus Products and Services Portfolio at the LegalTech Trade Show in New York. In addition to Abacus' technology solutions, the new integrations with several key tech partners further provide users with essential information, productivity, security, and analytical tools for all aspects of their work.

"As the Abacus client base continues to grow, evolve, and embrace the benefits of the private cloud, our integration strategy helps to connect clients with software specifically designed for the individual needs of their business," says Alessandra Lezama, CEO of Abacus. "Displaying how to reduce legal risks, costs and times with like-minded technology professionals is our focus this year at LegalTech."

Located at Booth #2004, the exhibit will offer visitors live demonstrations and expert discussions as they explore new features of the latest virtualization technologies, and discuss the unique value that Abacus solutions deliver. Integration partners such as Office 365, Salesforce, Fonality, LawPay, Duo Security, Sophos, and Skype for Business allow users to build a toolbox for their businesses that integrate in a secure and efficient manner. These new integrations will be demonstrated at LegalTech New York, being held February 2 to 4 in New York City. The show is one of the largest and most important legal technology events of the year. 

About Abacus Data Systems
Abacus Data Systems provides Turn-Key Technology Solutions that guarantee integrity, security and ultimate performance to help professionals quickly build and grow successfully. The Fully Integrated Abacus Products & Services Portfolio leverages cutting-edge virtualization technologies to deliver full-spectrum security and privacy compliant Private Cloud environments, enabling any size organization to adopt enterprise-grade technology at a reasonable monthly cost.

Founded in 1983 and backed by private investment, Abacus has over 250,000 clients worldwide, is headquartered in San Diego, California and operates two fully redundant data center footprints in the United States specifically engineered to host and safeguard sensitive data for professionals. Robust security and compliance policies, including two-factor authentication, five tiers of physical, network and data security and information handling and data privacy protocols in accordance with NIST standards ensures a safe and compliant environment for even the most confidential data.

Please call 1-800-726-3339 or visit http://www.abacuslaw.com/ to learn more.

  • Avaya Receives TSIA Rated Outstanding, Assisted Support North America Certification
  • Rigorous certification awarded after Avaya met more than 165 best practices criteria developed by TSIA, received validation by 50 leading technology companies, and passed a rigorous onsite audit conducted by seasoned service executives

SANTA CLARA, Calif. – Avaya, a global leader in business communications software, systems and services, today announced that it has achieved the TSIA Rated Outstanding, Assisted Support North America Certification as part of TSIA's Operational Best Practices certification program.

Click to Tweet: Avaya Achieves TSIA Operational Best Practice Certification

The Operational Best Practices (OBP) program, conducted by the Technology Services Industry Association (TSIA), is a rigorous certification process that inspects the capabilities of an organization across all relevant aspects of their operation on behalf of their customers. This detailed audit allows these organizations to ensure that they are delivering outstanding customer support at the channel, center, region, and global level. The TSIA Rated Outstanding certification is designed to target recognition within a single area of strength, such as a single support operation location and/or a specific mode of support.

As a result of their completion of the Operational Best Practices program, Avaya has achieved the TSIA Rated Outstanding, Assisted Support North America Certification for delivering excellence across all significant modes of technical support. Certification recognizes that Avaya support people, processes and technologies will help customers get the most from their technology investment. Achieving certification meant that Avaya had to meet over 165 best practices criteria developed by TSIA, receive validation by 50 leading technology companies, and pass a rigorous onsite audit conducted by seasoned service executives who confirmed the company's commitment to excellence in service operations. 

"We are proud to honor Avaya for completing the Rated Outstanding Assisted Support certification process. Our Operational Best Practices certification programs are a comprehensive way for organizations to measure their ability to support customers from the people, process, and technology perspective, and at the same time establish themselves as an industry leader in Assisted Technical Support. By receiving this certification, Avaya has not only demonstrated a willingness to test their capabilities against a rigorous process, but they have done so on behalf of a company-wide dedication to customer satisfaction."
-- Tom Pridham, senior vice president of Major Membership Development and Organizational Development Services for TSIA

"We are proud to be TSIA Rated Outstanding, as it's a reflection of the hard work and dedication of Avaya's support organization. We are pleased that customers can purchase Avaya products with confidence knowing that the highest industry support standards are met and are backed by outstanding quality after-sales telephone, online case, and email operations support."
-- Mike Runda, senior vice president, Avaya Client Services

Resources: More information on TSIA's Operational Best Practices programs can be found at www.tsia.com/services-excellence/operational-best-practices.html

Tags: Avaya, TSIA, outstanding customer support, channel, assisted support, awards, industry standard, certification

About Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya's fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.

About TSIA
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology. TSIA's editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at www.tsia.com, follow us on Twitter @TSIACommunity, or connect with us on LinkedIn and Google +.

Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

Follow Avaya on Twitter, Facebook, YouTube, LinkedIn, Flickr, and the Avaya Connected Blog.

As Rackspace Managed Security Becomes Globally Available Today, Senior Director of Information Security Systems David Neuman Describes the Future of Cloud Cybersecurity

SAN ANTONIO, Texas – Security is a topic that has finally come of age. We no longer need to spend time discussing the sophistication and persistence of the threat, the risk associated with the Internet of Things and mobile devices, the devolution of the perimeter, the need for deterrence over prevention or the value of security versus compliance.

At this point, we must now shape our discussion around how to leverage security to build trust and confidence that becomes a powerful business enabler.

As Rackspace's Managed Security and Compliance Assistance offerings reach a new milestone, becoming globally available today, I've written on the Rackspace blog about the moves security organizations must make to build trust in the cloud.

Simplification of Security

Complexity is the enemy of security. Simplifying will be less about reducing the number of controls and more about baking controls directly into products and services from the start, making them as transparent as possible to end users. We will also see activation of security as a default setting. Products and solutions will no longer require users to "turn on" security; it will be a part of consumers' inherent bill of rights for using a product or solution. Simplification will drive down the cost of compliance and auditing. Enabling a connective tissue between business-enabling policies and technology will help provide customers and partners with "on demand" audit readiness.

A Move from Data to Decisions

There will be a greater focus on providing security visibility and control. Data analytics will become increasingly significant. Companies sit on a virtual goldmine of information they could use to make decisions and operate more efficiently, but they need the expertise and tools to transform that data into useful information. Technology and capability is catching up, and we will see a trend of using this information to regain control and provide better visibility into our most critical systems. Analytics-as-a-Service will become a focus as businesses look to use data to handle timely business decisions and real time rewards for their customers.

Security Will Move "Up-the-Stack"

Security teams are moving to a more business-centric approach, mapping users and controls to applications and business functions. Enhanced controls will include a move to zero trust environments and no standing permissions. As hackers are getting smarter, we must know the applications and business drivers better to better protect the environment.

New Technology Will Require New Methods of Protection

We will begin to see the deprecation of traditional security concepts. As disruptive technology becomes commonplace, we must constantly ask ourselves how we secure it. At the risk of being repetitive, new methods of protection must be embedded into the DNA of the solutions and products we bring to market.

A Move Toward Partners

With the shortage of security resources, organizations will become dependent on third party resources for the execution of their security programs. Relationships will transition from traditional vendor to partner and there will be greater collaboration around business risk.

Greater Focus on Cloud

"Friends don't let friends build data centers": cloud will be the new norm and more companies will migrate from 'cloud on the periphery' to 'cloud powering mission critical applications and systems.' Companies will grow weary of sustaining heavy infrastructure budgets that are hard to manage and change. Data centers will evolve into virtual ecosystems of cloud service providers.

The Rise of Active Defense

We will no longer blindly accept nor tolerate adversaries' actions. Instead, we will see much more aggressive enforcement. Commercial organizations will begin to fight back. Timely and practical information sharing will help to drive up adversaries' costs.

Building Tomorrow's Security Leaders

As cybersecurity continues to be one of the few professions in the industry with a negative unemployment rate, relationships with educational and vocational training institutions, along with internal career development programs, will become increasing more crucial.

At Rackspace, our team of security professionals understand, and are already implementing, the above imperatives. Our Managed Security and Compliance Assistance services are defining the direction of modern cloud security. To learn more about how Rackspace provides security services that give customers the confidence to focus on their core business imperatives, visit rackspace.com/security.

Piece by piece, IBM continues to add new units to its "Strategic Imperatives" program, this time announcing the purchase of Columbus, Ohio, based Resource/Ammirati, a digital marketing/creative agency. The firm will be melded into IBM Interactive Experience (iX), Big Blue's digital agency.

The price of the acquisition was not disclosed.

Resource/Ammirati, which has about 350 associates, will be folded into IBM iX, which fields a 10,000-strong workforce spread among 25 offices globally.

While IBM iX is identified as one of the world's largest digital ad agencies, it is, in fact, a multi-tasked unit offering advice on business strategy, design, systems integration, mobile, and technological implementation, explained Paul Papas, global leader for IBM iX. "It is a holistic set of people under one roof," he said in an interview with InformationWeek.



Monday, 01 February 2016 00:00

‘Show Me the Money,’ IT Pros Say

You can have a terrific corporate culture, focus on challenging projects, and provide the means for your employees to work with great technology. But if you’re not paying IT pros what they can find elsewhere, don’t expect job candidates to accept your offer, and don’t expect the talent you do have to stick around long.

That’s the conclusion that is drawn from the results of the 2016 Talent Acquisition & Retention Survey for the Information Technology Sector recently released by Harris Allied, an executive search firm in New York. The survey of 151 IT executives found that while offering an excellent compensation and benefits package topped the list of strategies companies use to attract IT talent, having a corporate culture that provides an attractive work/life balance edged out competitive compensation to top the list of strategies companies use to retain IT talent.

The former strategy is apparently on track: The survey found that better compensation offered elsewhere was far and away the top reason candidates cited for declining a job offer. But the latter strategy apparently needs to be tweaked: The respondents said the No. 1 reason people leave is that they’re not being paid enough.



For over a decade now, IBM has been promoting the adoption of Linux on mainframes. Most recently, it extended that effort by developing versions of mainframes that come loaded only with Linux. Now IBM is looking to expand the developer ecosystem surrounding those mainframe platforms.

In addition to updating the systems that make up the IBM LinuxONE portfolio, IBM has announced that it is optimizing both its StrongLoop framework for creating application programming interfaces and the Cloudant NoSQL database that it provides as a managed service to run on IBM Linux. It also announced that it is collaborating with SUSE to leverage OpenStack to manage instances of the Linux on a mainframe and that the Go programming language developed by Google is now available on IBM Linux mainframes.

Also, Kathryn Guarini, vice president of System z Growth Initiatives, says that the Ubuntu distribution of Linux from Canonical will soon be available on the IBM LinuxONE platform.



We are only a month into 2016 and it’s already shaping up to be a big year for data breaches. Of the many organizations facing increasing threats this coming year, the presidential candidates are also likely to be attractive targets for attacks. Recent cyberattacks targeting information from Hillary Clinton and Donald Trump are an indicator of how the threat landscape is changing with hacktivism making a comeback.

Beyond the candidates, companies also face hacktivism and several other new data breach threats in the coming year. While traditional threats will continue to make headlines, there are several emerging issues that need to be addressed in data breach preparedness plans. To help risk managers prepare for what lies ahead, outlined below are our top trends anticipated in 2016.



Up to 96% of customer contact data is partially inaccurate, according to the Sales and Marketing Institute and D&B. This is a shocking statistic. If you run a business, this figure alone should have you leaping from your seat in panic.

Can your data really be in that bad a state?

The short answer is yes. Over time, data decays at 2%, per month. So your database is never static; it is constantly degrading. Your customers are constantly changing job roles, phone numbers and email addresses. Your business is occasionally adding duplicates, spelling things wrong, and introducing bad data to the database. This situation is costing you money and time, and it’s a needless waste of resources.

It sounds obvious enough when written in black and white, but it’s alarming how many businesses are sitting back and doing nothing about it.



If it seems like businesses are fighting a losing battle against malware and other security threats, it could be because they are.

A new study conducted by ThreatTrack Security found that security professionals are losing ground in the battle against cybercriminals and other adversaries compared with a similar study conducted two years ago:

The study found organizations still struggle mightily with how to combat cybercrime, despite lessons learned from spectacular cyberattacks on Target, Sony and the U.S. government in the last couple of years. There seems to be a growing sense of realism regarding the difficulties of fighting cybercrime, and it’s clear that analyzing advanced malware still takes too long. For most companies, it takes anywhere from one to 24 hours, despite the availability of tools that enable them to analyze code and malicious behavior in minutes.

According to the study, only 20 percent of respondents to the study said they feel their security defenses have improved since the last study (that’s compared to nearly 40 percent who saw improvement two years ago).