Fall World 2016

Conference & Exhibit

Attend The #1 BC/DR Event!

Spring Journal

Volume 29, Issue 2

Full Contents Now Available!

Jon Seals

  • Enriched Service Catalog Self-Service Experiences Now Available in Workspaces
  • Recently Released Feature, SnapIT Provides Instant IT Advice for End Users

SALT LAKE CITY - LANDESK today announced the availability of its LANDESK Service Desk 7.8.3, continuing its visionary focus to empower individuals to not only see but to take action in their IT services. These new enhancements, updates and functionalities point to LANDESK’s continued emphasis on providing its customers with the most innovative and user-centred products.

 

This release delivers a set of user experience enhancements that help support IT organisations in their drive to modernise IT for their users. In addition to features benefiting service professionals in all roles, new features enrich the Service Catalog self-service experience in Workspaces. These features enable promotion, recommendation, rich description, images, videos and more across mobile apps, browsers and desktops. This release also brings to customers a Service Enhancement Management Content Pack that supports IT organisations’ drive for continual service improvement and enhancement management.

 

“With these new updates, LANDESK furthers its emphasis on delivering a modern IT experience to end users and the IT community,” said Ian Aitchison, director of product management, ITAM and ITSM, at LANDESK. “Users want to solve their own problems, but many times they just don’t have the time or resources. With our Workspaces focus and innovative features, such as SnapIT, we are on a mission to empower users everywhere to resolve their simple IT issues in a modern and innovative way.”

 

LANDESK has also released new Workspace features targeted at IT organisations zeroing in on the value that software asset management adds to their overall service management strategy. LANDESK now extends capability to allow vendors to monitor their associated licenses, such as where those licenses are being used from within Workspaces. This new features saves IT admins considerable time and money in managing their licenses and ensuring compliance.

 

LANDESK Service Desk also includes SnapIT. Recognised by Gartner, SnapIT allows users to quickly and easily understand error messages — right when they occur. Through using the app, users simply point the phone’s camera at what they can see on the computer screen and the app will instantly give the user advice in real-time to resolve the error.

 

These new technologies drive home LANDESK’s mission to empower both IT and end users. To learn more about Service Desk and to try SnapIT, please visit http://www.landesk.com/products/service-desk or http://blog.landesk.com/en/introducing-snapit-transforming-self-service-landesk-service-desk.

 

About LANDESK Software

LANDESK, the global authority on user-centred IT, enables users to be their most productive while helping IT embrace the speed of change. Through the integration and automation of IT systems management, endpoint security management, service management, IT asset management, and mobile device management, LANDESK empowers IT to balance rapidly evolving user requirements with the need to secure critical assets and data. With offices located across the globe, LANDESK is headquartered in Salt Lake City, Utah. For more information, visit www.landesk.com.

Copyright © 2015, LANDESK. All rights reserved.

Since 2010, SandSIV has delivered a Customer Experience Management Solution that really helps its clients to achieve solid results in customer satisfaction while improving the bottom line.

 

ZURICH, Switzerland – The team at SandSIV was happy to hear the news that 6 of its clients were considered the most recommended brands in 2015, according to an independent study. The brands are: Kabel Deutschland, Sky Germany, Sky Italy, Fastweb, Unitymedia and TIM. BCG surveyed more than 227,000 consumers in Canada, France, Germany, Italy, Japan, Spain, the UK, and the U.S. BCG’s Brand Advocacy Index (BAI) shines a spotlight on the companies that have achieved the pinnacle of word-of-mouth recommendations: brand advocacy. SandSIV directly contributes to increased operational efficiency, and helps accelerate business performance. Through its SaaS platform, SandSIV enables the world’s leading companies to gather superior customer intelligence via its end-to-end Customer Experience Management (CXM) and Voice of the Customer (VoC) solutions.

 

A SandSIV company spokesperson explains that Customer Experience Management (CEM) can play a critical role in a company's ability to differentiate itself. The key to success in CEM is about delivering a branded, personalized, end-to-end experience across all touch points. The difficulty for most companies in going through a major transformation, is becoming customer-centric across all activities. SandSIV solutions support the end-to-end Customer Experience Management process towards that major transformation helping its client to act upon the voice of the customer in each touchpoint. SandSIV's value proposition extends to any firm with the inherently adoptive nature of this sector over more conservative sectors (e.g. utilities).

SandSIV's clients include leading brands such as Mobistar (Belgium), Nuovo Transporto Viaggiatori (Italy), Vodafone Kabel Deutschland (Germany), LGI (pan-european) Fastweb (Italy), Telecom Italia (Italy). SandSIV provides its clients with a complete VoC solution to support a holistic CXM business strategy which enables clients to realize a real business transformation towards a customer-centric business model. The company has become a dominant force by specializing in the following industry verticals: Automotive, Entertainment, Financials, Hospitality, Media, Retail, Telecoms, Transport and Utilities.

Supermarket Morrisons is facing a lawsuit from members of its own staff, after a data breach saw the personal details of thousands of employees leaked by a disgruntled worker.

It comes after around 100,000 staff members were affected by a data breach perpetrated by Andrew Skelton, an auditor at the company. He was jailed for eight years in July after Bradford Crown Court heard how he sent the information to newspapers and placed it on data sharing websites.

Morrisons has already faced fees of around £2 million to rectify the problem, which included giving the affected employees free credit monitoring services.

The incident highlights the threat all companies face from internal individuals with a grudge against their employer, and the new lawsuit could determine whether enterprises can be held liable for the actions of such individuals who leak or destroy data.

Data Privacy lawyer at JMW Solicitors Nick McAleenan said: “Whenever employers are given personal details of their staff, they have a duty to look after them. That is especially important given that most companies now gather and manage such material digitally.”

Around 2,000 people are taking part in the group action, which will be heard at the High Court.

It is wise to choose a data recovery company who has a track record in recovering from the type of data loss you have experienced.

From:: http://www.krollontrack.co.uk/company/press-room/data-recovery-news/morrisons-sued-by-own-staff-after-data-breach619.aspx

(TNS) — WASHINGTON — Thirty-six members of Congress from Western states asked President Barack Obama on Wednesday for $16.1 million to complete an earthquake early-warning system being developed by scientists in Southern California and along the West Coast.

Reps. Adam Schiff, D-Calif., and Derek Kilmer, D-Wash., led the members in a letter to Obama asking him to include the funding in the U.S. Geological Survey’s fiscal 2017 budget.

“Bottom line is, we want to get this done before we have a major quake. We don’t want to be kicking ourselves afterward because we could have saved lives and a lot of property if we had been able to get people some advance notice of the earthquake,” Schiff said.

...

http://www.emergencymgmt.com/disaster/Earthquake-Early-Warning-Funding.html

SACRAMENTO, Calif. – The U.S. Small Business Administration (SBA) provides low-interest disaster loans to businesses, private nonprofits, homeowners and renters. Survivors of the California wildfires may have questions about the SBA.

Below are the most common along with the answers:

What is an SBA disaster loan?

SBA disaster loans are the primary source of federal long-term disaster recovery funds for disaster damage not fully covered by insurance or other compensation. SBA’s Office of Disaster Assistance is working in conjunction with the Governor’s Office of Emergency Services (Cal OES) and the Federal Emergency Management Agency to help business owners and residents recover as much as possible from this disaster.

Who is eligible for SBA low-interest loans?

When a federal disaster is declared, the SBA is authorized to offer low-interest disaster loans to businesses of all sizes (including landlords), private nonprofit organizations, and to individual homeowners and renters who have sustained damage in the designated counties – in this case  Calaveras and Lake counties.

What’s the most common misunderstanding about SBA disaster loans?

The most common misunderstanding about an SBA disaster loan is the assumption that they are only for businesses. While SBA offers loans to businesses of all sizes, low-interest disaster loans are available to individual homeowners, renters and to private nonprofit organizations alike.

Why should survivors apply?

Survivors referred to the SBA must apply with SBA even if they feel they cannot afford or do not want a loan in order to receive some FEMA assistance.

Whether a loan is wanted or not, the SBA loan application may trigger additional grant assistance through FEMA’s Other Needs Assistance (ONA) program, administered by the state of California.

Some of these additional FEMA grants could include reimbursement for lost personal property, vehicle repair or replacement, moving and storage expenses.

What is available as part of the SBA low-interest disaster loan programs?

Eligible homeowners may borrow up to $200,000 for home repair or replacement of primary residences.

Eligible homeowners and renters may borrow up to $40,000 to replace disaster-damaged or destroyed personal property.

Businesses of all sizes can qualify for up to $2 million in low-interest loans to help cover physical damage.

Small businesses and most private nonprofits suffering economic impact due to the wildfires can apply for up to $2 million for any combination of property damage or economic injury under SBA’s Economic Injury Disaster Loan (EIDL) program.

What are the loan terms?

Interest rates for SBA disaster loans can be as low as 1.875 percent for homeowners and renters, 4 percent for businesses and 2.625 percent for private nonprofit organizations, with terms up to 30 years.

What if I decide to relocate?

You may use your SBA disaster loan to relocate. The amount of the relocation loan depends on whether you relocate voluntarily or involuntarily. If you are approved for an SBA disaster loan you should discuss relocation with your case manager for details on your specific situation.

Is there help available for refinancing?

SBA can refinance all or part of prior mortgages that are evidenced by a recorded lien, when the applicant:

  • Does not have credit available elsewhere,
  • Has suffered substantial uncompensated disaster damage (40 percent or more of the value of the property), 
  • Intends to repair the damage.

Homes: Homeowners may be eligible for the refinancing of existing liens or mortgages on homes, and in some cases up to the amount of the loan for real estate repair or replacement.

Businesses: Business owners may be eligible for the refinancing of existing mortgages or liens on real estate, machinery and equipment, and in some cases up to the amount of the loan for the repair or replacement of real estate, machinery and equipment.

When SBA loan officers discuss their approval recommendations they will include a discussion on refinancing if applicable to your application. 

What are the deadlines to apply?

California survivors have until Nov. 23, 2015 to apply for SBA disaster loans. This is also the deadline for survivors to register with FEMA.

Eligible small businesses applying for only the EIDL program have until June 22, 2016 to apply.

Disaster survivors who are notified by the SBA that they may be eligible for low-interest disaster loans should work directly with the SBA to complete the application.

How do I apply?

Disaster survivors should first register with FEMA by calling 800-621-FEMA (3362). TTY users call 800-462-7585, with Video Relay Service survivors calling 800-621-3362. Or, register online at DisasterAssistance.gov. To apply for an SBA disaster loan survivors can apply in person at any of the State/FEMA/SBA recovery centers or directly online at: https://disasterloan.sba.gov/ela/.

Where do I get specific information about the SBA process?

For questions about SBA or the process, or for help completing the SBA application, contact SBA’s Disaster Assistance Customer Service Center by calling 800-659-2955, emailing disastercustomerservice@sba.gov, or visiting sba.gov/disaster. Deaf and hard-of-hearing individuals may call (800) 877-8339. Survivors also may visit with an SBA representative at any Disaster Recovery Center. No appointment is necessary.

For more information on California’s wildfire recovery, survivors may visit: caloes.ca.gov or fema.gov/disaster/4240 and follow us on Twitter@femaregion9 and Facebook.com/FEMA.

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain and improve our capability to prepare for, protect against, respond to, recover from and mitigate all hazards.

Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-FEMA (3362). If you have a speech disability or hearing loss and use a TTY, call 800-462-7585 directly; if you use 711 or Video Relay Service (VRS), call 800-621-3362.

FEMA’s temporary housing assistance and grants for public transportation expenses, medical and dental expenses, and funeral and burial expenses do not require individuals to apply for an SBA loan. However, applicants who are referred to SBA for a disaster loan must apply to be eligible for additional FEMA assistance that covers personal property, vehicle repair or replacement, and moving and storage expenses.

Monday, 02 November 2015 00:00

Six-County 911 Outage Remains Unexplained

(TNS) - Around 6 a.m. Tuesday, 911 systems in six southwestern Pennsylvania counties failed because of what one emergency official called a software glitch that affected part of the interconnected network overseen by CenturyLink, a Louisiana-based global communications company.

Calls to 911 weren’t going through. Some computer screens at emergency operations centers went blank. Backup systems engaged — and in some cases, backups to the backups had to be activated.

Officials in the counties — Armstrong, Butler, Cambria, Indiana, Somerset and Westmoreland — undertook various emergency measures, posting alternate phone numbers through social media, asking local TV stations to alert the public and contacting facilities that have frequent contact with 911, such as nursing homes, to give them a heads-up.

...

http://www.emergencymgmt.com/next-gen-911/Six-county-911-Outage-Remains-Unexplained.html

As we approach Halloween, it seems appropriate to talk about some of the brain-dead stupid practices that can destroy projects and technology companies with evil glee. These monstrous practices can be mitigated by shining heroes armed with the mystical sword of common sense, but only if IT buyers and boards are skilled and brave enough to wield it. Without further ado, let’s talk about the Monsters of IT and Technology.

...

http://www.itbusinessedge.com/blogs/unfiltered-opinion/protecting-against-the-frightening-monsters-of-it-and-technology.html

Monday, 02 November 2015 00:00

School Safety: A Shared Responsibility

As classes resumed at schools across the country this fall, the issue of school safety is once again at the forefront of the national debate. How best to address school safety, both at the K-12 and higher education levels, is a weighty issue with no easy answers.

Simply trying to assess the level of school and university preparedness is challenging.

“As a country, we don’t have a good handle on where schools stand today because there is no good evidence of how safe schools really are,” said Amanda Klinger, director of operations for the Educator’s School Safety Network, a nonprofit that works with K-12 schools and institutions of higher education. “Save the Children did a report on what states require of schools, but we don’t know how many schools are meeting those requirements. From the research we do here, we generally find that schools are sorely underprepared, but we can’t say that in a quantified way.”

...

http://www.emergencymgmt.com/safety/School-Safety-A-Shared-Responsibility.html

Monday, 02 November 2015 00:00

MSPs: Moving Small Businesses to the Cloud

Many MSPs work to target larger companies or major public sector groups such as local or state governments. But you may be missing out on a potentially lucrative faction. Small businesses are an important market for MSPs looking to provide cloud services such as cloud-based file sharing. Most small businesses don’t have the room for large internal IT support needed to use other computer applications. Cloud services provide them with an easy-to-use platform that can be used to satisfy just about any IT need a small business would have.

As an MSP it’s easy to understand why a small business would benefit from cloud services, unfortunately it’s not as clear to the small businesses why the cloud is good for them. Here are a few points you should address when selling your cloud services to small businesses:

...

http://mspmentor.net/infocenter-cloud-based-file-sharing/103015/msps-moving-small-businesses-cloud

Monday, 02 November 2015 00:00

The cyber threat to supply chains

The cyber threat to supply chains

Cyber threats to the supply chain have become increasingly prevalent due to the extensive sharing of digital information between organizations and their suppliers. With changing geopolitical landscapes and the rise of new global powers, outsourcing activities presents new and more complex challenges to businesses. In the latest edition of the Business Continuity Institute's Working Paper Series, Gianluca Riglietti investigates cyber supply chain resilience and highlights why business continuity is so important in helping to achieve this.

In an increasingly interconnected world, supply chains enjoy growing opportunities, while also being exposed to new threats. The paper outlines what these threats in the cyber field look like and how they can disrupt business, as well as demonstrating how to improve supply chain cyber security (SCCS) from a business continuity perspective. It highlights best practice to heighten security in SCCS, and makes suggestions for practitioners in order to practically apply this knowledge to everyday business.

The Paper concludes by emphasising that the business continuity profession can provide a significant contribution to overcoming the challenges, applying existing practices to a relatively new field and cooperating with other protective disciplines.

To download your free copy of ‘cyber supply chain resilience: a business continuity approach', click here.