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Volume 29, Issue 4

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Jon Seals

(TNS) - A year and a half ago, the Hunter brothers of Vallejo were not sure there would be a light at the end of the tunnel created for them by the so-called South Napa Earthquake.

The Mare Island building, which housed their successful business, was badly damaged in the Aug. 24, 2014 temblor, forcing them to move and they weren’t sure where they were going to go.

The last part of that process — moving Western Dovetail’s offices into the firm’s new Mare Island building — was recently completed, and everyone is letting out a collective sigh of relief.



Specialty Medical Center in Kuwait Implements State-of-the-Art Contact Centre to Streamline Patient Care

SALMIYA, KUWAIT – Inaya Medical Center, a multispecialty clinic in Salmiya providing critical care services, is collaborating with Viacomms Telecom and Avaya to transform its contact center operations. The Avaya Customer Engagement solution provides Inaya patients with a seamless, personalised interaction experience across multiple communication channels, and helps ensure all queries are automatically routed to the right agent. 

As customer demands began to change, Inaya wanted to offer integrated and consistent cross channel interaction between their contact center and its customers. The new contact center solution provides the medical center with several key patient care benefits, including:

  • Automated prompts, enhanced by Viacomms' customized software modules to call patients and remind and reconfirm, cancel or reschedule upcoming appointments.
  • A dynamic call list which is automatically updated when an incoming call is missed, to help ensure that customer queries are attended to later by an agent.
  • A feedback module, which allows the patients to rate their experience after a visit to the clinic and after every interaction with an agent.

The Avaya contact center delivered by Viacomms was built to complement the customer-centric business model adopted by Inaya and other healthcare providers to provide their patients with the highest possible level of service.

Inaya Medical Center was established in 2006 with the sole purpose of providing patients with exceptional health care services in areas such as ENT, dermatology, obstetric gynecology, pediatrics and ophthalmology, made possible through highly experienced doctors and care teams.


"As a customer-centric business we wanted to ensure that our customers have a hassle free experience with us which requires a constant line of communication with our agents. We achieved this with the implementation of the Avaya Contact Center delivered by Viacomms. The customized solution perfectly provides for our business needs by automating a number of processes and ensuring all customer calls are attended to and managed." 

Abdullah Boodai, Owner, Inaya Medical Center

"Our work with Inaya Medical Centre has given us deeper insight into the unique customer service requirements of the medical sector. With the Avaya Contact Center we were able to provide a solution to address the centers specific business needs. We are happy that we have been able to transform the customer engagement experience and add value through our customized software modules."

Jolian Ibrahim, CEO & Co-Founder, Viacomms Telecom

"Avaya is committed to delivering Digital Transformation-as-a-Service to organizations of all sizes. With our customised and innovative technology solutions, businesses can achieve the competitive advantage they require today. Our contact center provides for efficiency in business process and allows for agents to serve their digitally savvy customers better and manage their expectations." 

Mohammed Areff, Vice President, Middle East, Africa and Turkey, Avaya

Tags: Avaya, contact center, healthcare,

About Inaya Medical Center
Inaya Medical Center is a multi-specialty medical center located in Salmiya offering a wide range of medical services. Our highly competent medical staff provides the highest quality of medical services through the use of cutting edge medical techniques. 

About Viacomms Telecom KSCC

Viacomms Telecom is Kuwait Shareholding Company specialized in providing Customer Engagement Solutions from world-class vendors who rank as the top leaders in Gartner Magic Quadrant. We believe that customers deserve the best so we provide our clients with completely customized solutions backed up by top-notch experienced technical specialists who hold the highest vendor certifications.

About Avaya

Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.

Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements.

All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners

Follow Avaya on TwitterFacebookYouTubeLinkedInFlickr, and the Avaya Connected Blog.

Image Available: http://www.marketwire.com/library/MwGo/2016/4/14/11G093471/Images/doctors_000015276122Medium-2-a67b2f628cceb5b480b1a09fbe01333d.jpg


ST. LOUIS, Mo. – TierPoint, a leading national provider of hybrid IT solutions, announced that it has been selected by GlaxoSmithKline (GSK) to support the company's global data consolidation and protection initiatives.

GSK is one of the world's leading research-based pharmaceutical and healthcare companies. As part of its overall strategy to increase growth, reduce risk and improve long-term financial performance, a GSK team was tasked with consolidating a large portion of the company's global hardware footprint and moving it offsite to a hardened, Tier III data center facility. After comprehensive assessments and an extensive audit of TierPoint systems and processes, GSK's engineering team determined that TierPoint exceeded the strict infrastructure requirements initially set forth, resulting in the decision to relocate GSK's networking computing unit to TierPoint's TekPark facility in Pennsylvania.

"TekPark's state-of-the-art design, scalability and growth potential, along with highly redundant and concurrently maintainable systems meet the critical uptime and operational efficiency requirements of GSK's Customer global network," said William Trifaro, Director of GSK Data Centre Operations and Facilities. "TierPoint's ability to deliver capacities and security levels that far exceed industry standards became the tipping factors in our decision."

"Increasingly, our customers want more than a traditional colocation solution. They are seeking a highly-customized Hybrid IT model that delivers the highest levels of risk mitigation available for cloud and colocation infrastructure," said Bob Hicks, TierPoint Senior Vice President, Operations. "TierPoint's capabilities in helping customers meet stringent compliance requirements and provide robust network security strategy differentiate us in the market. We are excited to provide such a comprehensive solution to GSK."

TierPoint's TekPark facility has a comprehensive portfolio of compliance certifications, including HIPAA, PCI Cloud, PCI DSS, GLBA, and ITAR. In response to growing demand, TierPoint is making significant investments to build-out facilities in Pennsylvania and elsewhere; offer enhanced services such as Distributed Denial of Service (DDoS) protection; and augment public, private, and hybrid cloud solutions.

About TierPoint

TierPoint is a leading national provider of best-in-class IT infrastructure services that help clients improve business performance and manage risk. The company offers multi-tenant, private, and hybrid cloud solutions; disaster recovery, business continuity and other managed services: and colocation -- all backed by a commitment to superior customer service and highly-redundant, carrier-neutral data centers coast to coast.

Integrated With Disaster Recovery and Providing Customers Control Over Their Virtual Environment Across the Caribbean and Latin American Region

MIAMI, Fla. – C&W Business, a division of Cable & Wireless Communications, Plc (LSE: CWC), today announces the launch of an innovative high-value Software Defined Data Center (SDDC) solution that allows customers to use Information Technology as a Service or ITaaS from any one of the Company's datacenters. This technology provides customers the opportunity to be in complete control of their IT Infrastructure from any one device or location across the Caribbean and Latin American region.

C&W Business has leveraged this technology by designing Virtual Data Centers (VDC), a flexible pool of virtual resources of RAM, CPU and Storage, that allows customers to utilize and create and re-create their production, disaster recovery, test, quality assurance, development environments and several other uses they may need to run an efficient and cost effective operation.

The Company's SDDC affords both customer flexibility and scalability in a virtual environment making it easy and inexpensive to configure and control their multiple environments. For instance, customers purchasing 400GB of RAM and associated CPU and storage can consume 50GB of RAM from the Cayman Islands datacenter for a test site, 200GB out of the Panama datacenter for their production site, and 150GB of RAM out of the Curacao datacenter for their Disaster Recovery (DR) environment. Therefore customers can continue running their day-to-day operations while ensuring important applications and data are backed up in separate environments.

C&W Business has invested heavily in offering its customers this Innovative Infrastructure as-a-service platform running on seven datacenters that are connected to C&W's robust, reliable and redundant Fault Tolerant Network infrastructure, which spans across 48,000 km across 42 countries. Also, C&W Business employs some of the highest certified staff in the region to provide 24x7 proactive monitoring of its SDDC solution through the Company's NOCs (Network Operation Centers), SOCs (Security Operation Centers) and Datacenters.

In the 21st century, IT needs to always be on, support multiple devices and platforms and adapt to changing business requirements by optimizing performance and scalability to support big data. Also, they need to ensure their departments are able to focus on adding value to organizations by educating business counterparts on how to use IT to generate competitive advantages. For this reason, many industries such as banks, universities, insurance companies, hospitals, and governments are increasingly adopting these types of high-value ITaaS solutions that boost efficiency and drive innovation.

With this SCCD platform, C&W Business is able to provide the only true Hybrid IT solution in the region. Regardless of where clients' servers are physically located, whether on their own premise, in C&W datacenters, or in the cloud, IBM AIX, IBM i/OS (AS/400), Windows, Linux, and many other different platforms are seamlessly integrated and available to be consumed 'as a service'.

The C&W Business SCCD solution is fully available with several Enterprises and Government institutions actively benefiting from its features already in Colombia, Panama, Central America and the Caribbean.

About Cable & Wireless Communications Plc

Cable & Wireless Communications Plc (CWC) is a full service communications and entertainment provider, operating in Latin America and the Caribbean. With annual sales of over US$2.4 billion, it operates both mobile and fixed networks, supported by submarine and terrestrial optical fibre backhaul capacity. CWC delivers superior high-speed mobile data, broadband and video services. It has leading market positions in Mobile, Fixed Line, Broadband and Video consumer offers. Through its business division, CWC provides data centre hosting, domestic and international managed network services, and customised IT service solutions, utilising cloud technology to serve business and government customers.

The Group also operates a state-of-the-art subsea fibre optic cable network that spans more than 48,000 km -- the most extensive in the region -- as well as 38,000 km of terrestrial fibre providing wholesale and carrier backhaul capacity.

CWC has more than 7,300 employees serving 6.4 million customers (Mobile 4.1m; Fixed Line 1.1m; Video 470k and Broadband 690k) across 42 countries. The Group's leading brands include; LIME and Flow in the Caribbean; BTC in The Bahamas; Mas Movil in Panama; C&W Business and C&W Networks. CWC is the market leader in most products offered and territories served. It is a major contributor to local communities through its corporate social responsibility programmes.

Cable & Wireless Communications Plc's shares are quoted on the London Stock Exchange under the ticker CWC. The Group is headquartered in London with its operational hub located in Miami, within close proximity to the Caribbean and Latin America.

For more information visit: www.cwc.com.

Raises the Bar for Security in Cloud Data Warehousing With a Comprehensive Set of Security Capabilities, Strong Partnerships, and Support for HIPAA Compliance

SAN MATEO, Calif. – Snowflake Computing, the cloud data warehousing company, today announced new features, third-party validations including support for HIPAA compliance, and a partner integration that together deliver a new standard in built-in security for cloud data warehousing. This comprehensive approach eliminates the complexity and burden of securing data that other solutions place on the customer, giving customers the peace of mind needed to trust important data to the Snowflake Elastic Data Warehouse.

Snowflake's announcement reinforces the growing recognition that security in the cloud can meet demanding customer requirements. In fact, Gartner predicts that by 2017, the number of enterprises with policies against placing any sensitive data in the public cloud will have dropped to 5%.(1) By building end-to-end security into its data warehousing service, and offering encryption everywhere, Snowflake ensures that customers can safely move data to the cloud and use the Snowflake service to power their analytics without the increasingly heavy burden of securing their own data environment.

"With organizations increasingly looking to the cloud, security has become a focal point of today's data storage conversation and concern," said Bob Muglia, CEO of Snowflake Computing. "To date, database offerings have put the burden of security on the customer, leaving them to configure, manage, and monitor infrastructure, data, and application security. Snowflake has brought world-class security expertise to designing security into our service from the start, going above and beyond other offerings to relieve users of this burden so that they can focus on solving business problems rather than suffer the headaches of security management."

The feature set delivers key offerings including:

  • Always-on Enterprise grade encryption. Snowflake automatically encrypts all customer data by default, in transit and at rest, using the latest security standards and best practices at no additional cost.
  • Multi-factor authentication. Snowflake offers integrated multi-factor authentication, to further control access to the Snowflake service, and to reduce the threat of brute force attacks.
  • Federated Services. Snowflake offers federated services for organizations that want to leverage their existing SAML 2.0 investments. 
  • Automatic key management. Snowflake rotates account and table keys on a regular basis, entirely transparent to the customer and requiring no configuration or management.
  • Intrusion Detection. Integrated SIEM services for monitoring and notifying customers of potential suspicious activities to help them thwart attacks.
  • Role based access. Snowflake allows role based access and control for both data access and operation.
  • Dedicated Instances. For customers with sensitive data who need added security including compliance requirements in a virtualized environment, Snowflake offers the option of dedicated compute resources.

Snowflake has also partnered with Okta, the leading provider of identity and mobility management for the cloud and mobile enterprise, to help customers integrate Snowflake security with their broader application environment. This integration enables Snowflake customers to use Okta's federated authentication services to extend their own authentication mechanism within the Snowflake service.

"As people increasingly look to the cloud to help them get more from their data, they need confidence that their data is secure," said Ryan Carlson, Okta CMO. "Okta and Snowflake have worked together bringing their extensive knowledge to enable customers to securely connect users and applications with data in the cloud. Rather than worrying about how to build a secure solution, customers can take advantage of our deep expertise delivering the secure data warehouse as a service."

Snowflake has also received key third-party validations of its service and processes, including a Service Organization Control (SOC) 2 Type II report and HIPAA compliance. SOC 2 is an industry standard that validates the security of infrastructures and services for cloud-based service providers. The HIPAA Security Rule (issued under the Health Insurance Portability and Accountability Act of 1996 or "HIPAA") requires appropriate administrative, physical and technical safeguards to ensure the confidentiality, integrity, and security of electronic protected health information. The Snowflake Service enables customers who are regulated by HIPAA to store and analyze data in a manner that meets HIPAA Security Rule requirements.

Snowflake's comprehensive approach provides customers the assurance they need to store and analyze their data in the cloud. CapSpecialty, a preferred provider of specialty insurance products to the SMB market, uses Snowflake's secure data warehouse as a service to analyze 10 years of data (read more). "While selecting the right service, we came to the conclusion that achieving the level of security provided by Snowflake could only have been done internally at a far greater cost," said Bob Asensio, CIO CapSpecialty.

To learn more about how CapSpecialty uses Snowflake's secure service to perform queries 200x faster, click here.

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Snowflake Resources

About Snowflake
Snowflake Computing, the cloud data warehousing company, has reinvented the data warehouse for the cloud and today's data. The Snowflake Elastic Data Warehouse is built from the cloud up with a patent-pending new architecture that delivers the power of data warehousing, the flexibility of big data platforms and the elasticity of the cloud -- at a fraction of the cost of traditional solutions. Snowflake can be found online at snowflake.net.

(1) Gartner "Predicts 2016: Cloud Computing to Drive Digital Business" by David Mitchell Smith, et al., December 8, 2015


Integration Delivers Unprecedented Visibility and Protects Enterprises From Malware Attacks Across Their Entire Cloud Footprint

SANTA CLARA, Calif. – Palerra, the leader in cloud security automation, and Check Point® Software Technologies Ltd. (NASDAQ: CHKP), today announced integrations that unite Palerra LORIC Cloud Access Security Broker (CASB) capabilities with Check Point's industry leading threat prevention platform. By means of this integration with Check Point, joint customers now have the ability to automatically detect and quarantine malware in Shadow IT SaaS applications and sanctioned cloud services, as well as custom applications built on top of PaaS or IaaS providers.

"Earlier this year we announced LORIC Discovery, an offering that addresses the modern challenges enterprises face with regard to Shadow IT. We are further extending our innovation by integrating with Check Point's malware sandboxing capabilities, thereby providing enterprises the strongest threat protection in the cloud," said Adina Simu, VP of products for Palerra. "Through this interoperability, enterprises can leverage Palerra LORIC to apply the latest threat analytics to all newly discovered Shadow IT applications as well as sanctioned cloud infrastructure and SaaS applications, enabling them to make intelligent decisions in real time."

With this integration, customers are able to:

  • Discover Modern Shadow IT Applications - Via integration with Check Point next generation firewall, uncover the use of unsanctioned SaaS applications, as well as federated applications integrated with sanctioned applications. In addition, discover the use of custom applications within IaaS and SaaS environments such as Amazon Web Services and Force.com.
  • Identify and Quarantine Zero-Day Malware - Leverage the latest sandboxing technology to identify zero-day malware on both newly discovered cloud services, as well as content in sanctioned cloud applications, and quarantine the service or the content as necessary.
  • Employ Consistent Threat Protection Across the Enterprise - Extend Check Point's industry-leading threat protection capabilities from securing offices and campuses to cloud-based infrastructure and applications.

To learn more about Palerra LORIC:

About Palerra
Palerra helps organizations protect their business-critical cloud infrastructure and data with Palerra LORIC™, the industry-leading solution for cloud security automation. Palerra is the only Cloud Access Security Broker (CASB) that provides visibility and security across the entire security lifecycle from infrastructure to applications, enabling organizations to realize the full promise of the cloud. Leading enterprises including BMC Software, Jefferies, and VMware leverage LORIC for continuous monitoring and security of their cloud applications. Palerra is a privately held company funded by Norwest Venture Partners, Wing Venture Capital, and August Capital, and is headquartered in Santa Clara, Calif. For more information, visit www.palerra.com.


Software-Defined Storage Startup Releases Docker Volume Plugin to Simplify DevOps Provisioning of Persistent Container Volumes

SANTA CLARA, Calif. – Hedvig, the company modernizing storage and accelerating enterprise adoption of private and hybrid clouds, today announced the release of the Hedvig Docker Volume Plugin and associated integration of the Hedvig Distributed Storage Platform with Docker Datacenter. This new integration simplifies how IT Ops and DevOps provision persistent storage volumes for Docker containers, enabling faster time-to-market for container-based applications while reducing the capital and operational costs of Docker storage. Enterprises can now access a complete set of data services for Docker containers directly from the Docker Universal Control Plane.

More enterprises are adopting containers, and Docker in particular, for production environments. A recent DevOps.com survey found 94 percent of organizations are interested in deploying containers, with 38 percent already doing so in production and 65 percent citing they'll have containers in production in 12 months. However, the same survey found 53 percent of organizations cited data management as a barrier to container adoption.

"Enterprises don't have the staff and resources to continuously experiment with tools. They need proven, integrated solutions that allow them to respond to business requirements faster, cut operating costs and improve customer satisfaction," said Mark Williams, CTO at Redapt. "We're excited that companies like Hedvig are extending Docker Datacenter to provide such enterprise-ready solutions."

Hedvig's integration with Docker Datacenter lets IT Ops and DevOps admins spin up containers on any host with access to persistent, shared storage on the Hedvig Distributed Storage Platform. To simplify workflows and increase Docker admin productivity, the Hedvig Docker Volume Plugin can be accessed natively from within Docker by using the Docker command line or through the Docker Universal Control Plane.

Enterprises using Docker in production environments can simplify the provisioning of persistent storage for containers through three capabilities unique to the Hedvig Docker Volume Plugin:

  • Enable container deployment of stateful microservices: Docker volumes are inherently available to any host running the Hedvig Docker Volume Plugin. Containers can be moved from one host to another while data persists, allowing stateful microservices like databases to be deployed in containers.
  • Increase flexibility and alignment with business requirements: IT Ops and DevOps admins can define granular, per-volume storage policies natively from the Docker Universal Control Plane. These include replication factor, deduplication, compression and cache acceleration so each container can have its own unique storage policy.
  • Improve performance and scalability of containers: The Hedvig Distributed Storage Platform is based on a distributed systems architecture, improving the performance, scalability and efficiency that stateful applications running in containers require.

"Containers are a disruptive and innovative force in the industry right now. Customers tell us Docker holds the most potential for them to achieve the scale and efficiency of Internet giants, but they need end-to-end solutions to make containers a reality in their data centers," said Avinash Lakshman, CEO and founder of Hedvig. "As the first solution to demonstrate Docker Datacenter compatibility, we believe we've taken an important step forward in delivering a complete solution. Adding enterprise-grade software-defined storage to Docker helps enterprises that are serious about deploying containers in production."

Hedvig provides the elasticity, simplicity and flexibility needed for next-generation infrastructure. The Hedvig Distributed Storage Platform is designed to make software-defined storage (SDS) technology accessible to enterprise IT, supporting common storage protocols like iSCSI and NFS along with object storage APIs like S3 and Swift. It is the only SDS solution that supports widely deployed workloads like SQL databases and virtualized server and desktop environments, along with modern workloads like NoSQL, OpenStack, Docker and Hadoop.

To read more about the technical integration and view a demonstration of Hedvig's integration with Docker Datacenter, please visit: http://www.hedviginc.com/blog/hedvig-software-defined-storage-integration-with-docker-datacenter

To register for a live webinar and an opportunity to speak with Hedvig experts, please visit:

About Hedvig
Hedvig reduces enterprise storage costs by 60 percent while accelerating migration to cloud. The Hedvig Distributed Storage Platform combines block, file, and object storage for bare metal, hypervisor and container environments. The only software-defined solution built on a true distributed system, Hedvig is built to keep pace with scale-out applications and the velocity of change in today's business climate. The Hedvig platform gets better and smarter as the system scales, transforming commodity hardware into the most advanced storage solution available today. Customers such as Intuit, LKAB, Mazzetti and Van Dijk use the Hedvig platform to transform their storage from a box where data resides to a fundamental business enabler. www.hedviginc.com

Connect with Hedvig:

Read our blog: http://hedviginc.com/blog
Follow us on Twitter: https://twitter.com/hedviginc
Like us on Facebook: https://www.facebook.com/hedviginc
Learn more: http://www.hedviginc.com/press-kit

LONDON, UK – eeGeo Limited announced that it has joined the Cisco® Solution Partner Program as a Solution Partner. The Internet of Everything (IoE) continues to bring together people, processes, data and things to enhance the relevancy of network connections. As a member of the Cisco Solution Partner Program, eeGeo is able to quickly create and deploy solutions to enhance the capabilities, performance and management of the network to capture value in the IoE.


“We have worked closely with Cisco to ensure our 3D mapping platform delivers visualization that enhances their Connected Mobile Experiences (CMX), Mobile Workspace and Enterprise Mobility Services Platform solutions”, said Jeremy Copp, eeGeo’s Chief Commercial Officer. “In an increasingly connected world it is vital to provide users with an engaging, intuitive and compelling mechanism to interact with the complex real time data generated by the IoE”.


The Cisco Solution Partner Program, part of the Cisco Partner Ecosystem, unites Cisco with third-party independent hardware and software vendors to deliver integrated solutions to joint customers. As a Solution Partner, eeGeo offers a complementary product offering and has started to collaborate with Cisco to meet the needs of joint customers. For more information on eeGeo, go to: our Cisco Solution Partner Program Catalog profile.


About eeGeo:

eeGeo is revolutionising the way in which businesses engage with their markets. With its gaming industry heritage the cloud-based platform marries gaming software with mobile technology and big data. The result is a 3D geospatially accurate representation of the world, including building-level detail and interior and exterior mapping. The platform enables clients to present information and services to their customers in an environment differentiated from their competitors. It provides a new way to visualise local search results, businesses, destinations and marketing content within an interactive 3D environment, encouraging user acquisition, engagement and retention.

eeGeo is a privately held company founded in September 2010 with offices in San Francisco, London and Dundee and is funded through investment from the founder, strategic partners, private investment funds and venture capital. eeGeo’s global customer base includes top brands from a range of sectors including retail, tourism, smart cities, local media and advertising, the Internet of Things and property.

More information and a full list of eeGeo’s customers can be found on the eeGeo website.

Helping AWS Customers Launch and Manage Apps More Efficiently

SAN ANTONIO –  Rackspace® (NYSE: RAX) has achieved Amazon Web Services™ (AWS) DevOps Competency within the AWS Partner Competency Program, which recognizes members of the AWS Partner Network who have completed a rigorous third-party audit demonstrating their expertise in DevOps practices, tools, and proven customer success. Customers can access this expertise and 24x7 operational support through Fanatical Support® for AWS architects and engineers, who collectively hold over 270 AWS Professional and Associate certifications across the globe.

Historically, the process of deploying and managing applications has been manually intensive and customized.  Manual deployment and management of applications generally leads to outcomes such as fewer release cycles, longer lead times, and unpredictable quality, all of which impact time to market and stable operations.  Applying those manual and custom practices in a cloud environment negates the inherent advantage of software defined infrastructure.  DevOps is the use of practices, tools and automation that can improve the efficiency of how businesses run applications in the cloud.

Fanatical Support for AWS provides businesses access to certified AWS experts who can help implement and operate workloads on AWS using DevOps practices and tooling, both from AWS and leading 3rd parties. Rackspace DevOps expertise can help customers improve the speed, frequency, and quality of their software deployments and the accompanying operational processes. Customers using the Aviator™ service receive ongoing support for native AWS DevOps tools such as AWS OpsWorks, AWS CloudFormation, AWS CodeDeploy, AWS CodePipeline and AWS CodeCommit. As an additional service, Rackspace engineers can utilize a broad range of leading third-party DevOps tools, such as Chef™, SaltStack, and Ansible to help ensure that customers have choice around their preferred DevOps toolset.

“Rackspace has been active in DevOps practices since 2012, working to help customers increase speed and consistency in their operations.  We are excited to be recognized by AWS and to apply our knowledge to customers working on the AWS platform,” said Chris Cochran, senior vice president and general manager of AWS at Rackspace. “Not all customers start with a high degree of expertise in this area, but Rackspace can help these businesses continually improve their efficiency with running apps in the cloud.”

For more information about Rackspace’s achievement of the AWS DevOps Competency, please visit http://blog.rackspace.com/rackspace-achieves-aws-devops-competency/.

For more information on Fanatical Support for AWS, please visit www.rackspace.com/aws.


About Rackspace

Rackspace (NYSE: RAX), the #1 managed cloud company, helps businesses tap the power of cloud computing without the challenge and expense of managing complex IT infrastructure and application platforms on their own. Rackspace engineers deliver specialized expertise on top of leading technologies developed by AWS, Microsoft, OpenStack, VMware and others, through a results-obsessed service known as Fanatical Support®. The company has more than 300,000 customers worldwide, including two-thirds of the FORTUNE 100. Rackspace was named a leader in the 2015 Gartner Magic Quadrant for Cloud-Enabled Managed Hosting, and has been honored as one of Fortune’s Best Companies to Work For in six of the past eight years. Learn more at www.rackspace.com.

Emergency communication planning has become a key element of many businesses, but a surprising number of organizations are still completely unprepared for a potential crisis. According to the Business Continuity Institute, 14 percent of businesses do not have an emergency communications plan, and 68 percent of those organizations would only create one if they experienced a business-impacting event.Of course, having a plan does not necessarily mean you are prepared for the next big crisis. When was the last time you truly assessed your communication plan?

For quick and effective response during an emergency, you should be testing your business communication plans on a regular basis, as well as any time there is a significant change in your company. This might include newly-hired departmental heads or executives, business expansion or the use of new technology platforms.

Of course, there are several ways to ensure that a crisis communication plan is up to date and performing as intended. Here, we look at four ways to test your organization’s plans and make sure they are getting the right message across: