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Volume 29, Issue 3

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Jon Seals

Platform's Upgrades Improve How Service-Industry Employers Interact With Teams, Increase Applicant Pool and Get the Most From Their PeopleMatter Solutions

CHARLESTON, S.C. – Today PeopleMatter announced new features and advanced functionality included in its 2015 Winter product release, designed to help employers in the service industry further enhance their workforce management practices as they build, develop and retain high performing teams.

"In the dynamic service-industry landscape, employers must be able to respond nimbly to address challenges and capitalize on new opportunities in real time to support their workforces," said Kay Lucas, PeopleMatter's vice president of product management. "Recognizing this need, PeopleMatter remains ahead of the curve and offers the advanced functionality companies need to help engage their teams, streamline key processes, and achieve compliance with local and national regulations. We are thrilled to unveil our newest innovations and to deliver solutions that further set us apart as the leading workforce management solutions provider for the service industry."

Today's service-industry employers face a multitude of challenges, from managing both hourly and salaried workers and ensuring compliant practices to engaging workers across dispersed locations, minimizing turnover, and retaining top talent. Drawing directly from current and prospective client feedback, while keeping a close eye on service-industry trends and challenges shaping today's marketplace, PeopleMatter continually delivers new capabilities that help employers optimize their workforce management practices through three annual product releases. PeopleMatter's 2015 Winter product release launched on Saturday, December 5, and includes:

  • Mobile Approvals and Mobile Milestones: Whether engaging new applicants or existing employees, building connections is key to creating a motivated and productive workforce. PeopleMatter's mobile app now enables recruiters to approve pending requisitions from their mobile devices, while allowing them to see the number of candidates for each requisition and receive notifications when a new applicant applies. The company also revealed a mobile milestones feature that helps managers make their teams feel appreciated. It provides a calendar view and reminders for employee birthdays, work anniversaries and more. This new feature helps celebrate and recognize team members, which is a critical part of keeping Millennials engaged.
  • Best-in-Class Job Board Integration: PeopleMatter's advanced integration with Indeed, the world's leading job search engine, will allow employers to increase their applicant flow and source more high-quality candidates at a lower cost. The integration with Indeed Apply allows candidates to easily apply for jobs that are posted within PeopleMatter directly from their Indeed profile, without having to re-enter their information. The fully optimized solution also provides the convenience of full job application submissions from any mobile or desktop device, helping to deliver a first-rate experience that keeps candidates engaged while enabling more productive processes for hiring managers.
  • Greater Configurability: Through PeopleMatter's enhanced functionality, employers can now designate a primary job and home location for each team member -- something that is particularly important for employees who work multiple jobs at more than one location -- to keep data organized and facilitate more effective reporting. PeopleMatter also released its customizable Disposition Status feature in HIRE to document and track reasons for hiring decisions. In addition, the company introduced a new API to improve onboarding for employees who are transferred to a different location and to ensure all required tasks for the specific store are completed.
  • Enhanced Protected Classes Tracking: PeopleMatter introduced new features to help employers maintain compliance by tracking protected classes, such as candidates with veteran status or individuals with disabilities, to ensure their organizations comply with affirmative action and equal opportunity laws. In addition, PeopleMatter's new search capability enables federal contractors to save applicant and candidate searches for audit purposes.
  • Additional features: PeopleMatter's latest release delivers new insights around applicant engagement through Talent Acquisition Analytics. The platform's Requisitions feature allows recruiters to create requisitions tied to locations and jobs and track key hiring metrics. The Recruiter Role feature lets employers manage access to data and targeted areas of HIRE to ensure recruiters stay focused on finding great people and out of unnecessary security and compliance risks.

Additional information about PeopleMatter's 2015 Winter release can be accessed at: https://www.peoplematter.com/product-releases/2015-december-release.

About PeopleMatter
PeopleMatter is a powerful and complete workforce management platform designed to fit the specific needs of service-industry brands. Our complete set of mobile, workforce solutions and business analytics tools connect processes, employees and customers in entirely new ways. Automating and optimizing people processes since 2009, PeopleMatter helps more than 47,000 service-industry locations thrive through better efficiency, engagement and customer satisfaction. PeopleMatter is headquartered in Charleston, S.C. and on online at Website | Twitter | LinkedIn | Facebook.

GxP/HIT Qualified Data Centers Highlight National Data Center Platform Integration

TYSONS, Va. – ByteGrid Holdings LLC, a leading provider of highly compliant hosting solutions, today announced a new portfolio of compliant colocation, managed hosting, and cloud IT infrastructure services delivered from a national platform of data centers.

ByteGrid has expanded the availability of highly compliant Life and Health Science hosting platform to ByteGrid's Seattle, Chicago and Washington DC Metro data centers. These ByteGrid locations have been formally qualified to offer the highest levels of technology, security and compliance of any national IT infrastructure services provider.

ByteGrid's comprehensive Compliance-as-a-Service (CaaS) approach features specialized capabilities serving enterprises and government organizations in highly regulated industries, such as Life Sciences, Biotechnology, Medical Devices, Healthcare, etc., as well as the ability to offer significantly higher levels of compliance and accreditation to new and existing IT infrastructure services customers.

Unlike mainstream cloud and IT infrastructure providers, ByteGrid's datacenters have been fully qualified against US FDA, Chinese FDA, European GxP, and HIPAA/HITECH regulations. ByteGrid has set itself apart by leveraging an innovative Quality Management System (QMS) comprised of over 50 compliance policies, standard operating procedures, and forms that fully trace to the regulations. This includes documented procedures, staff training records, system risk assessment, change control/validation programs that are led by an experienced quality team that is CISA and CRISC certified. 

ByteGrid's increasing expertise in compliance further enables it to serve increasing interest in mitigating risk and securing critical applications, sensitive information and regulated data. ByteGrid CaaS solutions range from secure infrastructure, gap analysis, remediation, audit, ongoing security and compliance monitoring, incident response and forensics, with solutions engineered to meet customer's exact specifications.

"ByteGrid's national expansion is driven by our focus on meeting the needs of our enterprise and government customers while addressing broader industry demands," said Michael Duckett, Chief Executive Officer of ByteGrid. "Comprehensive, continuous compliance has become a universal requirement across many verticals and industries and is a key component for ensuring sustained security and enhancing customer value."

"Nearly all enterprises have compliance or security requirements, even in the cloud, and 451 Research has identified Compliance-as-a-Service (CaaS) as a new and fast moving frontier for service providers and a definitive opportunity," said Carl Brooks, 451 Research analyst covering Service Providers. "This is about automating one of the last great manual processes remaining to mainline enterprise IT and making the notorious chore of being compliant rise to the same level of ease and speed to completion as consuming servers and storage on demand."

Highly Compliant Cloud Hosting Platform

ByteGrid's fully validated data center platform is able to meet a broad spectrum of international GxP compliance expectations. Whether subject to the US FDA -- including 21 CFR Part 11, 210, 211 820, the Chinese FDA, EU Annex 11- or HIPAA and HITECH, ByteGrid now delivers the most cost effective, scalable, and reliable cloud hosting platform engineered for cloud implementation models including Community Cloud, Virtual Private Cloud, Private Cloud, and Hybrid Cloud.

"The harmonization of our Quality Management System (QMS), Data Center and Cloud qualification practices puts us in the very unique position of being able to serve and scale to customers at all ends of the Life and Health Science verticals. Our BioCloud and BioShare products offer massive scalability and cost reduction opportunities while simultaneously delivering plug and play compliance as a service," said Jason Silva, ByteGrid's Chief Technology Officer. "Whether you are a Biotech startup, a regional health center, a medical device manufacturer or a global pharmaceutical company we offer infrastructure and compliance solutions that meet your needs today and tomorrow." 

In addition to supporting a wide variety of physical and logical security standards such as PCI, HIPAA via EHNAC, HITECH, FISMA, FERPA, FedRAMP, ISO 9001 and ISO 27001, ByteGrid participates in industry standards organizations such as the National Public Health Data Standards, ISACA, ASQ, ISPE and the AFCEA Healthcare Information Management Systems Society (HIMSS).

ByteGrid was also the first data center to achieve full accreditation with the Outsourced Services Accreditation Program (OSAP) for Data Centers from the Electronic Healthcare Network Accreditation Commission (EHNAC). This accreditation ensures adherence to health data processing standards and compliance with security infrastructure and integrity requirements for hosting HIPAA regulated data.

Overall, ByteGrid delivers services from nine data centers in six geographically dispersed markets encompassing more than 750,000 square feet of premier multi-tenant colocation data center space meeting the highest standards for security and reliability serving some of the world's largest companies and government agencies, including numerous Fortune 50 companies.

About ByteGrid® - Compliance as a Service
ByteGrid is a trusted and leading provider of highly secure and compliant solutions serving the most demanding requirements of enterprise and government customers, including those in the Life Sciences and Health IT industries. ByteGrid focuses on technology solutions and services that ensure that regulatory expectations are always met. ByteGrid's robust, scalable and highly secure offerings in Colocation, Managed Hosting, Hybrid Cloud, and Compliance Services are delivered from an interconnected national platform of validated Tier 3 / 4 data centers. For more information visit www.ByteGrid.com

Twitter Tags: #complianthosting, #HIPAA, #GxP
Tweet This:  ByteGrid Rolls Out Comprehensive Compliance-as-a-Service http://bit.ly/1N8mcy0 
#complianthosting #HIPAA #GxP

Revenue Threat Analytics Leader Signs With Digital Crime and Fraud Investigation Specialist as First Step in Building Global Sales Channel

SAN MATEO, Calif. – Argyle Data, the leader in native Hadoop applications for revenue threat analytics in mobile communications, and Pyramid Cyber Security and Forensic (Pyramid), a specialist provider of digital crime and fraud investigation solutions and services, have signed a partnership agreement to provide an advanced fraud detection and resolution solution to mobile operators and MVNOs in India, the Middle East and Africa. The agreement is the first move in Argyle Data's strategy of rapidly expanding its global partner channel.

Smartphone usage in India continues to rise, but fraud is one of the biggest revenue risks confronting Indian telecommunications operators in a highly competitive and margin-sensitive market. The costs of international revenue share fraud, premium rate service fraud, call-back, arbitrage, and other scams in India mirror those of the global mobile communications industry, which loses about 2% of revenue, or U.S. $38 billion, annually to fraud.

"Existing mobile fraud management systems are unable to detect attacks with the speed and accuracy that is essential if operators are to stem revenue losses and increase consumer confidence," said Alok Gupta, Founder and MD of Pyramid. "Argyle Data's application exploits the power of Hadoop and machine learning to detect fraud in real time, at big data scale, and is live and proven at some of the world's largest mobile operators. The company has a unique approach and is an excellent addition to our portfolio. We are excited to work with Argyle Data to bring new fraud detection and prevention capabilities to our India, Middle East and Africa operator customers."

Pyramid helps customers in government, law enforcement, defense, and the enterprise to identify and protect against cyber crime, security breaches and fraud, using digital communication applications and artifacts. Their digital crime, fraud and forensic investigation services and information security solutions are used by law enforcement agencies, multinational organizations, and governments around the globe. The company operates digital forensic labs in Asia, the Middle East, and Africa to identify and prevent emerging threats.

"Pyramid is known for its cutting-edge security expertise, its worldwide strategic relationships, and its partnerships with best-of-breed technology providers," said Vikash Varma, President and CEO of Argyle Data. "We are very pleased to work with Pyramid to integrate and localize our offering to address the current and emerging needs of the Indian mobile communications market."

Pyramid is credited with setting up prestigious digital forensic labs and cyber security projects for a number of law enforcement agencies and enterprises.

About Argyle Data
Argyle Data is used by the world's leading mobile operators to detect the fraud, profit and SLA threats that cost the industry $38 billion per year. Argyle Data's industry leading native Hadoop application suite uses the latest Hadoop and machine learning technologies, proven at Facebook and Google, to identify the revenue threats and attack patterns being waged against mobile networks in real-time. To learn more about the latest thinking in Fraud and Big Data Technology please visit:

About Pyramid Cyber Security & Forensics
Pyramid Cyber Security & Forensic (Pyramid) is an ISO 9001-2008- and ISO 27001-2013-certified boutique Digital Forensic, Information Security and Fraud Management products, solutions and services company. Pyramid helps customers in government, law enforcement and enterprise to identify, prevent, detect, resolve and protect against threats, crimes, breaches and frauds arising due to misuse of digital and communication devices, applications and technologies. Their Solutions & Services portfolio covers Digital Forensics, e-Discovery, Incident Response, Managed Security Service, Information Protection and Counter Fraud Management. For more information visit www.pyramidcyber.com or reach out to us at contact@pyramidcyber.com

CloudPort delivers easy access to innovative cloud & network solution portfolio


LONDON, U.K. – British cloud and network provider, Exponential-e has announced the launch of its first ever channel cloud pricing portal. Branded CloudPort, it provides the channel with a platform for the pricing and ordering of cloud and networking services that ensures partners and resellers have the resources to progress sales. Through the portal, the channel will have access to live quotation tracking that delivers price protection to partners.


Open for usage to channel partners on the 14th December 2015, CloudPort provides complete integration into Exponential-e’s product portfolio and carrier-class network. This means Exponential-e’s suite of enterprise cloud services, such as cloud compute, storage, server replication, colocation, online backup, SIP, internet and networking circuits, will be available to its valued channel partners.


“CloudPort is a game-changer in cloud service delivery for the channel,” comments Lee Wade, CEO of Exponential-e. “We are always looking for new ways to break boundaries and work with our partner community to create solutions and propositions that not only complement and enhance their own service offering, but meet their customers’ needs too.”


With spending on cloud computing infrastructure expected to grow by 21 percent year over year to $32 billion in 2015, CloudPort will empower partners to meet growing customer demand for cloud services. Channel partners will be able to seamlessly tap into Exponential-e’s cloud solution portfolio, in order to build and order a range of solutions demanded by their customers.


Ahead of the go-live date, Exponential-e is hosting a briefing session, offering channel partners the opportunity to hear more about CloudPort and how to benefit from it. This event will take place on Tuesday 8th December at 10:30am and places have been allocated on a first-come, first served basis. Click here to register for access to CloudPort: http://www.exponential-e.com/cloudport-registration.


Michala Hart, Head of Channel Strategy of Exponential-e commented: “CloudPort is an exciting step forward in enabling our channel partners to drive more business opportunities from the cloud. CloudPort provides a service creation platform for our partners providing them with the tools to create, price and order solutions tailored to meet their customer’s needs. We will work with our partners to incorporate additional functionality into this new automated portal in the coming year. The portal will continue to evolve providing new solutions and services to our partners, facilitating innovation.”


CloudPort forms part of Exponential-e’s Partner Portal, which provides a hub of resources designed to enable channel partners to easily incorporate Exponential-e services into product portfolios to generate more business.


About Exponential-e

Exponential-e is a British cloud and connectivity pioneer with a difference. Its cloud services do not traverse the public Internet. Instead, they reside (logically) on a customer's LAN, on the clean side of the firewall so security and privacy concerns are negated. Exponential-e wholly owns a super-fast 100 Gigabit Ethernet Layer 2 VPLS Network that guarantees a superior level of resilience, reliability and performance. Exponential-e also integrates with third party providers and bespoke applications for both the Enterprise and SMEs with an end-to-end SLA.

That’s why it’s trusted by over 2,000 customers, boasts 96% customer reference-ability, features in the London Stock Exchange's Top 1000 Companies to Inspire Britain, included in Investec’s Top 100 fastest growing UK Mid-Market companies and ranked number 16 in the Megabuyte50, which lists the best performing, privately-owned technology companies in the UK.

Exponential-e's services are delivered down one pipe, enabling 100% network visibility and control. The company has demonstrated the highest levels of compliance with industry standards and has been awarded five ISO accreditations including the highly coveted cloud Security Alliance STAR. Exponential-e’s product portfolio includes services for cloud & IT, Voice, Networking, Data Centres and Professional Services.


Connect with Exponential-e:

Twitter: https://twitter.com/Exponential_e

LinkedIn: https://www.linkedin.com/company/29666

YouTube: http://www.youtube.com/user/Exponentialltd

A lot of the conversation about inefficiency of data centers focuses on underutilized servers. The famous splashy New York Times article in 2012 talked about poor server utilization rates and pollution from generator exhaust; we covered a Stanford study earlier this year that revealed just how wide the problem of underutilized compute is in scope.

While those are important issues – the Stanford study found that the 10 million servers humming idly in data centers around the world are worth about $30 billion – there’s another big source of energy waste: data center cooling. It’s no secret that a cooling system can guzzle as much as half of a data center’s entire energy intake.

While web-scale data center operators like Google, Facebook, or Microsoft expound the virtues of their super-efficient design, getting a lot of attention from the press, the fact that’s often ignored is that these companies only comprise a small fraction of the world’s total data center footprint.



Business resilience could be so much better if we can find a way to harness the power of our people, creating a culture and behaviours that enhance business resilience.’ Robin Gaddum explains why this is the case and looks at what can be done to ‘pull the people lever’.

In my previous article, I described how business resilience is most compelling when it links performance improvement with risk management.  Focus on the upside contribution to achieving future strategic objectives and the challenge becomes, 'why wouldn't you do business resilience?'

In this article I will start to explain how to make business resilience deliver on this promise, focusing first on how to unlock the power of purpose and values (see diagram below).



Machine learning has been touted recently as the next big step forward for information security; however, the claims are over-optimistic says Simon Crosby.

A recurring claim at security conferences is that ‘security is a big data / machine learning (ML) / artificial intelligence (AI) problem’.  This is unfortunately wildly optimistic, and wrong in general.  While certain security problems can be addressed by ML/AI algorithms, in general the problem of detecting a malicious actor amidst the vast trove of information collected by most organizations, is not one of them.

Our faith in AI is based on personal experience (‘everything cloud is big data and good’) and the memes of the consumerization era.  It is tempting to project this optimism into an enterprise context: The idea that it ought to be possible to sift through large amounts of data to find signs of an attack of breach is intuitively reasonable.  Moreover, every IT pro managing systems at scale is aware of the value of sophisticated tools that help them to pick through large volumes of data to find relevant information to aid trouble shooting and even security investigations.



Investment banker Goldman Sachs has been spreading the cash around lately through a series of investments in enterprise technologies ranging from big data to application infrastructure. It’s latest foray combines a new datacenter approach with an operational analytics twist.

Startup Vapor IO, Austin, Texas, which emerged from stealth mode in March, said Thursday (Dec. 3) that Goldman Sachs (NYSE: GS) led a Series A funding round that also included AVX Partners. Executive from both investment firms will join Vapor IO’s board.

Vapor IO said the funds would be used to expand its datacenter engineering and development teams along with accelerating product development. It did not disclose the amount of funding raised in the investment round.



Since Dell announced its intention to buy EMC for $67 billion in October, there has been a lot of speculation about how the company was going to pay off the massive $40 billion debt it used to finance the deal.

I wrote about some of the EMC assets Dell might consider selling to help offset the huge obligation. Other rumors have had the company selling off its PC business to HP, but it turns out there could be more than one way to reduce the amount due.

Dell has a bunch of pieces that might not be in its future plans, and it could be looking to sell Quest Software and SonicWall, according to a Reuters report. These are two companies Dell bought in 2012 during a bit of an enterprise shopping spree.



Thursday, 03 December 2015 00:00

BYOD and its impact on corporate security

The Bring Your Own Device (BYOD) trend has made the already very complex reality of corporate networks even more complicated. “Bring your own device” is part of the everyday work life in many places and it means that employees want to use popular devices such as smartphones, tablets or laptops on the corporate network. In order not to hinder productivity but, on the contrary, to increase it, many companies already support taking personal devices to work (and using them), as well as allowing access to secured corporate networks from home.

For IT administrators, this means that to the already existing challenges of network security, still more are being added. Because with the increasing use of personal devices, companies of all sizes have to contend with the problem of network bandwidth. Therefore, a company should proceed systematically and develop a reasonable strategy.