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Volume 27, Issue 4

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Jon Seals

CIO — Are you dropping the ball when it comes to enterprise mobility?

A new report suggests IT might be delivering poor mobile support to BYOD employees even though IT pros think they're doing a good job. In other words, mobility is becoming a major point of contention in the rocky IT-business relationship -- and tech leaders aren't even aware there's an issue.

 

A Failure to Communicate

Technology services and product provider CDW surveyed 1,200 mobile users and 1,200 IT professionals, and found a significant disconnect: 64 percent of IT professionals graded themselves with an A or B for providing personal mobile support (including BYOD policies and technical support), while 56 percent of users gave IT a grade of C or worse.

...

http://www.cio.com/article/739361/IT_Pros_and_BYOD_Users_See_Support_Much_Differently

Tuesday, 10 September 2013 17:28

12 YEARS LATER, WHAT HAS CHANGED SINCE 9/11?

Two years ago this month,  I focused on the 9/11 Commission recommendations that had not yet been implemented, four of them in particular. How do things look today? It entirely depends upon your perspective as a citizen and/or as an expert in the field.

Not so bad, some might say. We have foiled all domestic attacks except for the Boston bombings.  Our security and surveillance tools have never been more sophisticated. We devote billions to intelligence gathering and to examining data to analyze it into useful information.  In our rush to be proactive, and it’s pretty clear that we’ve skirted or broken some laws to stay at the top of the type of intelligence gathering that advances in technology make possible.

...

http://anniesearle.createsend.com/t/ViewEmailArchive/r/5DED88D8F9A4CF472540EF23F30FEDED

Majority of respondents to national survey say they would rather walk barefoot over hot coals than have their data center go down

 

COLUMBUS, Ohio – Unplanned data center outages still present a difficult and costly challenge for organizations, according to the results of a survey of U.S.-based data center professionals completed by the Ponemon Institute and sponsored by Emerson Network Power, a business of Emerson (NYSE: EMR) and a global leader in maximizing availability, capacity and efficiency of critical infrastructure. Data center outages are so dreaded that 84 percent of the respondents in the study stated that they would rather walk barefoot over hot coals than have their data center go down. A report detailing the results is available online.

This is the second time Emerson Network Power has teamed with the Ponemon Institute to examine the root causes and frequency of unplanned data center outages. The first study, conducted in 2010, revealed that organizations were underestimating the impact unplanned outages were having on their operations. This year’s report, which analyzes survey responses from 584 U.S.-based professionals involved in data center operations, finds that this is changing, and in some respects, the ability to prevent data center outages is improving.

An overwhelming majority of survey respondents reported having experienced an unplanned data center outage in the past 24 months (91 percent). This is a slight decrease from the 95 percent of respondents in the 2010 study who reported unplanned outages. Regarding the frequency of outages, respondents experienced an average of two complete data center outages during the past two years. Partial outages, or those limited to certain racks, occurred six times in the same timeframe. The average number of device-level outages, or those limited to individual servers was the highest at 11. These durations have declined slightly from 2010 findings (complete: 2.5, partial: 7, device level: 10).

Eighty-three percent of respondents said they knew the root cause of the unplanned outage. The top three most frequently cited root causes of outages remain unchanged from the 2010 report: UPS battery failure (55 percent), accidental EPO/human error (48 percent) and UPS capacity exceeded (46 percent). Thirty-four percent of respondents cited cyber attacks, which is up from 15 percent in 2010, while 30 percent cited weather-related reasons, which is up from 20 percent in 2010. Fifty-two percent believe all or most of the unplanned outages could have been prevented.

“As computing demands and complexity in the data center continue to rise, unplanned data center outages remain a significant threat to organizations in terms of business disruption, lost revenue and damaged reputation. However, this report does show that many companies are more aware of the causes of downtime and taking steps to minimize the risk,” said Peter Panfil, vice president, global power, Emerson Network Power. “For instance, the survey results show that those data centers that make it a priority to minimize the risk of downtime and utilize best practices, such as data center infrastructure management (DCIM) and battery monitoring, are able to decrease or virtually eliminate the frequency of those top three root causes.”

Based on the survey responses, below are the attitudes and actions these high-performing data centers have in common.

  • Consider data center availability their highest priority above all others, including cost minimization and improving energy efficiency.
  • Utilize best practices in data center design and redundancy to maximize availability.
  • Dedicate ample resources to bring their data center back up in case of an unplanned outage.
  • Have complete support from senior management on efforts to prevent and manage unplanned outages.
  • Regularly test generators and switchgear to ensure emergency power in case a utility outage does occur.
  • Regularly test or monitor UPS batteries.
  • Implement data center infrastructure management (DCIM).

Emerson Network Power also issued an infographic summarizing the practices of high-performance data centers and the findings of the study.

These high-performing data centers experience fewer unplanned outages and a shorter duration of downtime than the overall average. High-performing respondents experienced an average of 1.5 complete data center outages during the past two years compared to an overall average of 2.0. These complete outages lasted an average of 69 minutes, compared to an overall average of 107 minutes. Partial outages occurred 4.6 times and lasted 107 minutes for high-performers, compared to 6.8 times 152 minutes for the average respondent. The number of device-level outages was 5.5 times at 129 minutes for high-performers, compared to 11.3 times at 153 minutes.

“No single technology or best practice can completely remove the risk of downtime,” said Larry Ponemon, Ph.D., chairman and founder, the Ponemon Institute. “However, what this report shows us is that by committing the necessary investment in infrastructure technology and resources and taking a number of actions, organizations can dramatically reduce the frequency and duration of unplanned data center outages that can potentially cost data centers thousands of dollars per minute.”

As with the 2010 survey, this report is the first in a two-part series that examines unplanned data center outages. The second report, timed for release in late 2013, will conclude with detailed information on quantifying the cost of downtime in the data center.

To download the research report and a podcast on the study, or to register for our upcoming webinar “Get the Lowdown on Data Center Downtime,” visit www.EmersonNetworkPower.com/Downtime. For more information on technologies and services from Emerson Network Power, visit www.EmersonNetworkPower.com.

 

About Emerson Network Power

Emerson Network Power, a business of Emerson (NYSE: EMR), delivers software, hardware and services that maximize availability, capacity and efficiency for data centers, healthcare and industrial facilities. A trusted industry leader in smart infrastructure technologies, Emerson Network Power provides innovative data center infrastructure management solutions that bridge the gap between IT and facility management and deliver efficiency and uncompromised availability regardless of capacity demands.  Our solutions are supported globally by local Emerson Network Power service technicians. Learn more about Emerson Network Power products and services at www.EmersonNetworkPower.com.

About Emerson
Emerson (NYSE: EMR), based in St. Louis, Missouri (USA), is a global leader in bringing technology and engineering together to provide innovative solutions for customers in industrial, commercial, and consumer markets around the world. The company is comprised of five business segments: Process Management, Industrial Automation, Network Power, Climate Technologies, and Commercial & Residential Solutions.Sales in fiscal 2012 were $24.4 billion.For more information, visit
www.Emerson.com.

Combination of Systems Offers Higher Performance at Dramatically Lower Costs

 

HOLLYWOOD, MD – NEANY has completed a partnership agreement with Visual Intelligence to deploy Visual Intelligence’s iOne IMS infrastructure metric mapping system in NEANY’s flagship unmanned aerial vehicle (UAV), the Arrow. NEANY will utilize the iOne IMS system for high-resolution geospatial imaging for both military and commercial applications.   


 NEANY’s Arrow is an unmanned aircraft that is suitable for both military and commercial operations where dependability and extended endurance are required. The Arrow is an efficient, cost-effective solution with integrated payloads supporting a variety of global missions.  These include homeland defense and security, border and port patrol, urban mapping, counter-narcotics applications, disaster preparedness, and intelligence, surveillance, and reconnaissance (ISR).  The Arrow is equipped with a


6-megabit TCP/IP data-link for disseminating valuable real-time intelligence, video, and situational awareness data. The Arrow’s fifteen cubic foot payload bay is the largest in its class and can accommodate sensor packages weighing just over two hundred pounds. The Arrow is built using over ninety-percent commercially available (COTS) parts making it a low-cost and easily sustained operational asset.


 The iOne IMS allows aerial imaging companies to capture more imagery and data at a fraction of the up-front investment and operating cost of competing products.  This combination makes the iOne sensor systems the most cost effective solution in the industry. The iOne IMS collects ortho, stereo, forward and backward oblique, multispectral 4-band and point cloud product generation, all in a single pass. Visual Intelligence has optimized iOne IMS for multiple forms of aircraft including UAVs like NEANY’s Arrow. The iOne IMS is based on Visual Intelligence’s patented and award-winning iOne Sensor Tool Kit Architecture (STKA), a next generation open systems COTS software/hardware foundation for high performing, multi-purpose 2D-3D geo-imaging sensors for aerial, terrestrial and mobile applications.


 “NEANY is on the forefront of expanding the applications of UAVs for both military and commercial applications, and our Arrow vehicle is an optimal platform for advanced imaging technology like Visual Intelligence’s iOne IMS system,” said Steven Steptoe, President and CEO of NEANY. “This is a break through on several fronts.  In the past this kind of advanced geospatial imaging sensor has only been available in large formats suitable for larger aircraft.  However, Visual Intelligence has successfully miniaturized it for unmanned vehicles.  Additionally, as the commercial market matures these kinds of sensors will no longer be employed exclusively for military use and we see numerous opportunities for deploying this technology for commercial clients.  The Arrow and iOne IMS combination is a powerful sensing solution for meeting the needs of commercial industries.”


 “The geospatial industry is entering a new era that will involve a dramatic increase in the number of ways advanced sensors will be used as well as an enormous expansion in the range of environments where they will be deployed,” said Visual Intelligence CEO and President Dr. Armando Guevara. “UAVs are one of the most exciting frontiers for the use of high-resolution metric imaging sensors.  At Visual Intelligence we are taking a leading role by designing metric miniaturized sensors for use in non-traditional ways, including UAVs, smart phones, engineering precision building interior mapping and more. NEANY is revolutionary in recognizing the value of having these advanced sensors on unmanned aircraft, and they are doing very exciting things with the technology. Not only are they supporting our troops in Afghanistan, but this will open the door to other areas including home land security, law enforcement, wildfire mapping, precision agriculture, environmental monitoring, disaster preparedness/response and much more. We are proud to have NEANY as a partner, and we look forward to working closely with them for years to come.”


 About NEANY Inc.

 NEANY Inc., an industry leader in providing time-sensitive tactical solutions for a variety of missions.  NEANY Inc. is a minority-owned, SBA 8(a)-certified research, design, test and evaluation engineering firm specializing in unmanned systems with integrated payloads supporting a variety of global missions.  These missions include homeland defense and security, border and port patrol, urban mapping, counter-narcotics applications, disaster preparedness, and Intelligence, Surveillance, and Reconnaissance (ISR).  In addition to unmanned systems, NEANY’s expertise includes ground control stations, systems integration, rapid prototype fabrication, pilot training, and theater deployment and logistics.  NEANY continues to demonstrate unprecedented in-theater expertise that includes deployment-to-extraction logistical support as nearly 50% of NEANY’s personnel are currently forward deployed.  In a period where financial resources are limited, NEANY is confident in its ability to offer cost-effective unmanned solutions capable of supporting national and international defense applications. For more information on the NEANY advantage, please visit www.neanyinc.com.


About Visual Intelligence

 Visual Intelligence LP, founded in 2003, is a leading software sensor technology company delivering world class geoimaging solutions for airborne, terrestrial and mobile applications. The company has a rich history of industry innovations including USGS Sensor Type Certification, numerous patents and the World Geospatial Forum Sensor Technology Innovation 2013 Award. Using the iOne Software Sensor Tool Kit Architecture, the company delivers to the geospatial market place the iOne™ family of sensors, the most economical, best-performing, reliable, modular and scalable family of oblique/3D and engineering mapping multipurpose geoimaging sensors and actionable information generation.  For more information on Visual Intelligence please visit www.visualintell.com.

Threat Analysis and Log Management Help Federal Agencies Proactively Identify and Neutralize Security Threats in the Cloud

 

HOUSTON, TX – Locking in its reputation as the leading provider of

Security-as-a-Service solutions for the cloud, Alert Logic (www.alertlogic.com) today announced

availability of Threat Manager and Log Manager for customers in AWS GovCloud (U.S.).

Alert Logic’s network intrusion detection and SEIM offerings will help proactively identify and

neutralize broad-based threats targeted at cloud-based government data.

 

Acting as an isolated AWS Region for U.S. agencies and their customers to virtualize sensitive

workloads, AWS GovCloud addresses stringent government regulatory and compliance

requirements. The framework is targeted at recent government initiatives focused on reducing

capital expenses related to Federal IT.

 

Available immediately for AWS GovCloud customers:

 

Threat Manager provides 24x7 network threat detection, leveraging a patented expert

system driven by global threat data to pinpoint security threats.

 

Log Manager seamlessly collects, stores, correlates and reports on log data in the cloud,

generating a unified view of data for full security and compliance.

 

All products are backed by SSAE-16 SOC certified infrastructure, Alert Logic’s 24x7 Security

Operations Center (SOC) staffed with US Person, GIAC certified security analysts, and a

patented big-data analytics engine that provides Global Threat Visibility.

 

“With Security-as-a-Service as our core focus, we’ve developed the most comprehensive

solutions to protect organizations against the most serious cloud threats,” said Dave Colesante,

Alert Logic Senior Vice President of Product Development and CTO. “We are pleased to help

government agencies more quickly and effectively address their shared responsibility at AWS

GovCloud.”

 

The AWS GovCloud (U.S.) region adheres to U.S. International Traffic in Arms Regulations

(ITAR) as well as the Federal Risk and Authorization Management Program (FedRAMPSM)

requirements. FedRAMP is a U.S. government-wide program that provides a standardized

approach to security assessment, authorization and continuous monitoring for cloud products

and services. AWS GovCloud (U.S.) has received an Agency Authorization to Operate (ATO)

from the U.S. Department of Health and Human Services (HHS) utilizing a FedRAMP accredited

Third Party Assessment Organization (3PAO).

 

About Alert Logic

Alert Logic, the leading provider of Security-as-a-Service solutions for the cloud, provides

solutions to secure the application and infrastructure stack. By integrating advanced security

tools with 24×7 Security Operations Center expertise, customers can defend against security

threats and address compliance mandates. By leveraging an “as-a-Service” delivery model,

Alert Logic solutions include day-to-day management of security infrastructure, security experts

translating complex data into actionable insight, and flexible deployment options to address

customer security needs in any computing environment. Built from the ground up to address the

unique challenges of public and private cloud environments, Alert Logic partners with over half

of the largest cloud and hosting service providers to provide Security-as-a-Service solutions for

business application deployments for over 2,200 enterprises. Alert Logic is based in Houston,

Texas, and was founded in 2002. For more information, please visit www.alertlogic.com.

Partnership Brings New Turnkey Connectivity Solutions and Business Opportunities for Sabey as well as its Enterprise and Carrier Customers
 

  • Hidalgo Communications announces today that it has signed a premier agent agreement with Seattle-based Sabey Data Center Properties, the largest privately owned, multi-tenant data center owner and developer on the West Coast.
  • Leveraging deep industry expertise, comprehensive knowledge of the market and vast interconnectedness to an established ecosystem of telecom and service providers, Hidalgo sources, designs and implements solutions that enable and extend corporate communications among Sabey’s portfolio of valued carriers and enterprise customers.
  • “Hidalgo Communications has proved to be an invaluable resource and strategic partner, providing our organization with insightful guidance and access to extensive relationships and custom-designed connectivity solutions,” says John Sabey, President of Sabey Data Center Properties
 
CEDAR GROVE, NJHidalgo Communications, a technology and telecommunications consulting firm that architects, delivers and supports purpose-built IT solutions and services, announces today that it has signed a premier agent agreement with Seattle-based Sabey Data Center Properties, the largest privately owned, multi-tenant data center owner and developer on the West Coast.
 
As a premier agent, Hidalgo Communications provides Sabey with turnkey connectivity solutions that support the specific business requirements of the organization as well as its clients.  Leveraging deep industry expertise, comprehensive knowledge of the market and vast interconnectedness to an established ecosystem of telecom and service providers, Hidalgo sources, designs and implements solutions that enable and extend corporate communications among Sabey’s portfolio of valued carriers and enterprise customers.    
 
Hidalgo Communications also plays an instrumental role in forging new business partnerships between Sabey and industry-leading carriers interested in the company’s purpose-built Intergate.Manhattan facility in New York City.  The 32-story, former Verizon building at 375 Pearl Street offers one million square feet of secure data center space and provides far-reaching support for the robust connectivity needs and critical environments of New York’s growing data communication demands.
 
“Hidalgo Communications has proved to be an invaluable resource and strategic partner, providing our organization with insightful guidance and access to extensive relationships and  custom-designed connectivity solutions,” says John Sabey, President of Sabey Data Center Properties.  “Sabey’s partnership with Hidalgo has helped us to better serve our customer base while simultaneously providing the organization with additional revenue opportunities thanks to new business prospects.”
 
“We are excited to be recognized as a valuable premier agent.  The partnership allows Hidalgo to help bring Sabey services to market and provide the company and its customers with proven, cost-competitive connectivity solutions by way of a global network of trusted providers,” adds Anthony Hidalgo, CEO of Hidalgo Communications.  “This same interconnectedness further enables us to attract a viable new customer base to Sabey’s newly-commissioned, mission-critical data center at 375 Pearl Street in New York City.”
 
To learn more about Hidalgo Communications, visit www.hidalgocommunications.com.     
 
About Hidalgo Communications
Hidalgo Communications is a technology and telecommunications consulting firm that architects, delivers and supports purpose-built IT solutions and services.  The company specializes in reducing technology expenditures while enhancing overall solutions in a 100% client-focused environment.  All solutions leverage best-of-breed technology vendors to provide a broad suite of value-based solutions including the design, sourcing, project management and delivery of virtualization, cloud, data center, collaboration, security, mobility, IP, voice, and network infrastructure.

About Sabey Data Center Properties
With a portfolio of more than three million square feet of mission-critical space, Sabey Data  Center Properties is one of the oldest and largest privately owned, multi-tenant data center developers and operators in the world.  Sabey specializes in scalable, custom-built solutions including data center-ready shell space and fully turnkey data centers managed by Sabey’s award-winning critical environment staff.  Consistently recognized for its reputation for operational excellence through its world-class data centers and sustained uptime, Sabey boasts one of the most sterling tenant rosters in the industry.  For more information, visit www.sabey.com.

SAN FRANCISCOIObit, the leading provider of Windows system utilities and optimization tools today announces the launch of its driver updating tool: Driver Booster. This tool incorporates state-of-the-art technologies that enable PC users update the drivers in an innovative and easy way.

Many users don't realize that outdated drivers may heavily affect PC performance and even lead to system crashes. The most common problem is that hardware devices cannot function properly without proper drivers. Symptoms of this problem include audio outputs no longer functioning, screen resolution becoming lower than it's capable of, and wireless connection dropping off repeatedly. Updating drivers is the first troubleshooting step to avoid such hardware failures. However, this process is frustrating and problematic, for it's quite tedious to spot outdated drivers and pinpoint the right updates from reliable sources safely.

Now, with Driver Booster, users can easily identify and refresh drivers when updates are available. Driver Booster is designed to make this process very simple and fast. It scans and identifies outdated drivers automatically, and downloads and installs the right update for you with just ONE click, saving users lots of time. Moreover, it's specifically designed to adjust drivers that are directly related to gaming to improve overall gaming performance. Driver Booster is also launching as a FREE product, while almost all the similar products in the market are paid.

“We’re thrilled to include this software into our product line and present it to our users, many of whom have found driver updating a frustrating process” said Michael Zhao, IObit’s marketing director. “Updating drivers is never an easy job for many PC users as it's time-consuming and problematic. Driver Booster is introduced against this backdrop and it's the right tool to protect your PC from hardware failures, conflicts, and system crashes.”

About Driver Booster

Driver Booster scans and identifies outdated drivers automatically, and downloads and installs the right update for you with just ONE click, saving you lots of time. It's the right tool to protect your PC from hardware failures, conflicts, and system crashes. To download the program, please visit: http://www.iobit.com/driver-booster.php

About IObit

Founded in 2004, IObit provides consumers with innovative system utilities for superior PC performance and security. IObit is a recognized industry leader with more than 100 awards and 150 million downloads worldwide.

www.iobit.com

MAHWAH, N.J. – There are several dates throughout the year that are notorious for wreaking havoc on businesses via denial-of-service (DoS) attacks, data breaches and even malware or botnet assaults. As September 11th nears, rumors about coordinated cyber attacks on American websites continue to increase. Because of these potential risks, it's imperative that businesses tighten their network security measures now in order to protect themselves from potential intrusion or disruption, which can result in profit-loss and tarnished user confidence.

According to Radware(R), (RDWR) a leading provider of application delivery and application security solutions for virtual and cloud data centers, there are two types of dates that hackers target: ideological and business-relevant dates. Ideological dates refer to holidays and anniversaries that have a cultural, religious or secular tie to the adversary. High-risks times for the United States in addition to September 11th include Memorial Day, Election Day and Independence Day. Business-relevant dates involve a period of time that companies are particularly vulnerable to attacks, such as Black Friday, Cyber Monday, or even regular business hours.

...

http://finance.yahoo.com/news/preparing-notorious-cyber-attack-dates-093000480.html

In the not-so-distant past, company information, files and data were confined to the four walls of the organisation. After 5 pm, and on weekends and holidays, this information was largely inaccessible to the average employee. Now, the availability of company data is seen in an entirely different light, with employees accessing files from three or four different devices any day of the week.

To address this data protection nightmare brought on by the bring-your-own-device (BYOD) movement, many forward-thinking companies have already implemented mobile device management (MDM) and mobile file management (MFM) tools and procedures. But, as devices continue to become ingrained in the workplace, making it increasingly mobile-centric, it's important to ask: what's next?

- See more at: http://www.computerworld.com.sg/tech/mobile-and-wireless/blog-beyond-mdm-and-mfm-whats-next-for-byod/#sthash.d8AZz2Do.dpuf

In the not-so-distant past, company information, files and data were confined to the four walls of the organisation. After 5 pm, and on weekends and holidays, this information was largely inaccessible to the average employee. Now, the availability of company data is seen in an entirely different light, with employees accessing files from three or four different devices any day of the week.

To address this data protection nightmare brought on by the bring-your-own-device (BYOD) movement, many forward-thinking companies have already implemented mobile device management (MDM) and mobile file management (MFM) tools and procedures. But, as devices continue to become ingrained in the workplace, making it increasingly mobile-centric, it's important to ask: what's next?

- See more at: http://www.computerworld.com.sg/tech/mobile-and-wireless/blog-beyond-mdm-and-mfm-whats-next-for-byod/#sthash.d8AZz2Do.dpuf

The Louisiana Workers' Compensation Commission is encouraging employers to look beyond some of the obvious items included in their storm prep materials.

Add to Facebook Add to Twitter Add to LinkedIn Write to the Editor Reprints

The 2013 hurricane season is under way and continues through November. While stocking up on first aid kits, batteries, bottled water, and other supplies is important, the LWCC says employers would also be wise to include safety precautions as well.

The most common nonfatal workplace injuries -- soft tissue sprains and strains as well as slips and falls -- are also high-risk factors for workers preparing for or cleaning up after a major storm. The LWCC suggests employers:

...

http://www.riskandinsurance.com/story.jsp?storyId=533354842&topic=Main

Monday, 09 September 2013 17:17

Lloyds website continuity hit as TSB launches

Lloyds Banking Group websites, including the new standalone TSB site, have been hit by problems on TSB launch day.  

In what could be a classic case of poor or failed business continuity planning, the banking group experienced intermittent website problems across almost all of its brands.

The problems coincide with the transfer of five million customer accounts from Lloyds to TSB, despite promises by Lloyds chief executive Antonio Horta-Osorio of a "seamless" transition.

According to the banking group, it experienced a “temporary issue” with its internet banking service, which affected the ability of some customers to log on.

“The issue is now completely resolved and we apologise to customers for the inconvenience this will have caused. Our branches, telephone banking and cashpoints were not affected in any way,” the group said in a statement.

A spokesman declined to comment further or respond to questions about whether the website outages were related to the TSB launch or not.

...

http://www.computerweekly.com/news/2240204915/Lloyds-website-continuity-hit-as-TSB-launches