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Summer Journal

Volume 28, Issue 3

Full Contents Now Available!

Jon Seals

Tuesday, 27 May 2014 15:24

Information - friend or foe?

Information is both a risk and a resource when thinking about organisational resilience, including business continuity. There are plenty of examples of information losses that have caused major embarrassment, cost a considerable amount of money to resolve and resulted in a loss of trust as well as clients. These have included hacking and cyber attack problems, lost memory devices, leaving files on the train or selling off filing cabinets with records still in them. They even involve being photographed on the way to an important meeting carrying a document the content of which can be easily read from the photographs. Organisations involved have ranged from small business to multi-nationals and public sector bodies. The nature of information as a risk is well publicised, as a result, even if after the fact of its loss. The assessment and treatment of information risks is perhaps less well understood in practice as such losses continue to occur. How well thought through is your information risk strategy? Do you fully understand the nature of this risk and have you treated it properly? No one wants to see his or her organisation’s reputation in the gutter due to the loss of sensitive information, be it commercial or personal.



All BCM program components must be validated prior to any disaster ever occurring; the more validation performed, meaning the more tests with varying situations and scenarios are performed, the better the overall Crisis Management plan and strategy will achieve. The problem is that all too often an organization will draft a crisis management strategy (contained within the crisis management plan) and believe that it will work as documented. This isn’t always the case and in too many instances, it can prove to be detrimental to an organization when it’s experiencing a major business interruption – regardless of the trigger.
There are many indicators to show an organization that what it’s doing isn’t working and that the strategy they are currently working with needs an immediate change.

Disasters and crises can present many challenges for organization and an organization should no compound their own problems by not being alert to early signals that they might be heading down the wrong road.

Below are just a few of those early warning signs that can help an organization amend its crisis communication strategy (the plan) to ensure it doesn’t end up losing control of the overall situation.



ISO27001, the standard for information security, has recently had a face-lift. It is claimed that ISO27001 is the second largest selling management systems standard in the world and one might assume that this means there has been a significant uptake in its global implementation. The numbers of standards sold is not too surprising. It has been around since 2007 and was essentially derived from BS7799 (1995) and ISO17799 (2000), so information security professionals have had two decades to get used to it. How influential it has been in changing attitudes to security is less clear, some see it as the most important landmark in getting to topic on the management agenda; others see it as too inflexible and procedure based to help counter the real threats posed today by cyber criminality.



Interconnection to Global Capacity’s One Marketplace Enables Efficient Delivery of Managed Service Solutions

  • Texas based IT management and support company Zthernet selects Global Capacity’s One Marketplace for extended network reach and efficient delivery of managed service solutions.
  • “Leveraging Global Capacity’s expansive network coverage, Zthernet has been successful in winning new business. One Marketplace accelerates our business, enabling Zthernet to deliver connectivity to customer locations more efficiently through automated design, pricing and ordering capabilities,” says Greg Hough, Chief Executive Officer of Zthernet.
  • Zthernet’s interconnection to Global Capacity's One Marketplace PoP in Dallas enables the company to efficiently and cost-effectively extend its access network to over three million commercial Ethernet addresses.

CHICAGO, Ill. – Global Capacity, the leading network connectivity company, announces it has been selected by Zthernet, LLC, a Texas based IT management and support company, to expand the reach of its network and enable the efficient delivery of its managed services, including private Cloud and integrated voice solutions, to small and medium sized businesses. 

One Marketplace enables customers to take advantage of near-ubiquitous network access by combining an interconnected, physical network aggregation platform with a Cloud application that automates the design, pricing, delivery and management of network solutions.  Zthernet’s interconnection to One Marketplace at its Point of Presence (PoP) at 1950 Stemmons Freeway in Dallas enables Global Capacity to deliver scalable, higher bandwidth services to better support Zthernet’s overall network demand.
“Leveraging Global Capacity’s expansive network coverage, Zthernet has been successful in winning new business. One Marketplace accelerates our business, enabling Zthernet to deliver connectivity to customer locations more efficiently through automated design, pricing and ordering capabilities,” says Greg Hough, Chief Executive Officer of Zthernet.  “With a trusted partner in Global Capacity, Zthernet is able to focus on our customers and high-value managed solutions without having to focus on the underlying network performance.”

With One Marketplace, Zthernet is able to extend its access network to over three million commercial Ethernet addresses efficiently and cost-effectively by leveraging an aggregated network solution that includes a single service agreement, service level agreements and billing, along with consistent ordering, provisioning, turn-up and support across multiple access networks.

“Global Capacity is excited to support Zthernet in its achievement of corporate initiatives, including expanding its addressable market for managed services,” adds Ben Edmond, Chief Revenue Officer of Global Capacity.  “Global Capacity’s One Marketplace offers Zthernet access to competitive network quotes in real-time and streamlined service delivery for the best customer experience.  This allows Zthernet to be more responsive in supporting customers and decreases their overall time to market.”

To learn more about Global Capacity and its award-winning One Marketplace platform, visit www.globalcapacity.com/solutions/managed-service.

In Search of a Reliable Data Center Provider Post-Sandy, PeekYou Opts for NYI’s Wall Street Data Center

NEW YORKNYI, a New York company specializing in customized technology infrastructure solutions, announces today that PeekYou,  the web’s leading free people search engine that serves over 6 million monthly visitors, has selected NYI as its primary New York data center and managed services provider. NYI provides a variety of services to PeekYou from its 100 William Street facility in Manhattan, including colocation, managed cloud storage and managed Network Operations Center (NOC) services.

Founded in 2006 and headquartered in New York City, PeekYou is a web-based firm with patented technology that analyzes content from over sixty social sites, news sources, homepages and blog platforms and identifies the actual people behind it, combining their scattered digital footprints into a comprehensive record of their online identity.

“NYI is everything and more that we need in a data center,” comments Tom Lynch, President of PeekYou. “After Superstorm Sandy hit, and a less-than-ideal experience occurred at our former data center location, we engaged in a rapid search for a provider that would have our company’s needs and interests top of mind; one that would treat our smaller company exactly as it would its larger company customers. I’m happy to say that we found NYI. Within less than 24 hours, NYI provided us with the much needed space, power and bandwidth. In addition, they also facilitated our equipment move, getting us back online without a hitch. The high-level services, flexibility and speed that NYI offers its customers are truly outstanding.”

“Our working relationship with PeekYou signifies the true difference that NYI offers to our customers,” comments Phillip Koblence, Chief Operating Officer of NYI “That difference is the high level of service and dedication to satisfaction that we provide to customers, no matter what their size or background. Upon our first contact with the PeekYou, we were able to quickly respond to its team’s request and get the company up and running again within just hours, avoiding any further loss of revenue from downtime it had experienced with its former provider. Companies like PeekYou come to NYI not only for our top-notch data center services and facilities, but for our reliability and camaraderie.”

NYI’s 100%-owner-occupied New York data center located in the heart of Lower Manhattan at 100 William Street offers direct connectivity to all major exchanges and peering networks, along with low-latency access to 999 Frontier, NYI's other facility situated less than 40 miles away in Bridgewater, NJ.  With 100% uptime, NYI facilities are SSAE-16, HIPAA and PCI compliant and offer 24x7x365 onsite support.

For more information about NYI and its suite of colocation, hybrid cloud, managed and disaster recovery services, please visit www.nyi.net or contact us at salesteam@nyi.net. 

FARNBOROUGH – Following on from a framework agreement earlier this year, Bull Information Systems has agreed a three-year deal with Datum to host Bull’s new cloud and HPC-on-demand platforms at Datum’s Farnborough facility.

Bull set high standards when looking for a data centre provider that could host its new cloud and HPC-on-demand platforms. Andrew Carr, CEO Bull UK & Ireland, commented: “The high performance computing (HPC) market continues to grow dynamically. According to IDC, the growth in the overall HPC market will continue upwards, reaching $14 billion by 2015. Yet, while prospects look positive, HPC has, until recently, remained a narrowly-focused market and through HPC-on –demand we are opening it up to organisations that have never previously been able to consider it. When we were looking to establish these new cloud and HPC-on-demand platforms in the UK, an exhaustive selection process led to the choice of Datum as our data centre partner.”

Carr continued: “Bull’s aim is to become the trusted operator for enterprise data which means we set and demand high standards from ourselves and from our partners. Not only does the facility offer leading-edge efficiency and power density but Datum understands the enterprise journey to hybrid computing and the valuable role that cloud platforms and service providers such as Bull can play.”

Dominic Phillips, Managing Director, Datum Datacentres, adds: “We are delighted that Bull has selected our Farnborough facility for its cloud and HPC-on-demand platforms, affirming our position as a premium provider of secure, highly resilient and powerful co-location data centre services.”

The addition of Datum to Bull’s portfolio will enable Bull to establish live production facilities in the South East of England, and Farnborough will be linked to Bull’s Barnsley and Hemel Hempstead Network Operations and Data Centres to complete Bull’s offering of state-of-the-art co-location and disaster recovery (DR) facilities.

For more information about Datum Datacentres and how our colocation can support business critical IT, call us on 0845 568 0123 or e-mail info@datum.co.uk.

About Bull Information Systems

Bull is the trusted partner for enterprise data. The Group, which is firmly established in the Cloud and in Big Data, integrates and manages high-performance systems and end-to-end security solutions. Bull's offerings enable its customers to process all the data at their disposal, creating new types of demand. Bull converts data into value for organisations in a completely secure manner.

Bull currently employs around 9,200 people across more than 50 countries, with over 700 staff totally focused on R&D. In 2013, Bull recorded revenues of €1.3 billion.

For more information:

http://www.bull.com / http://www.facebook.com/BullGroup / http://twitter.com/bull_com

OneAmerica Securities’ Registered Representatives Provided with Cloud Paperless Solution to Increase Office Productivity

LEHI, Utah  eFileCabinet, Inc., the electronic document management provider for small business, today announced the partnership with OneAmerica Securities.  OneAmerica Securities registered representatives can access the Cloud-based version of the eFileCabinet document management solution to increase productivity by accessing and managing online files from any location.  Combined with SecureDrawer, the web-based, compliance-ready portal for sending large and confidential data, OneAmerica Securities representatives can manage the safe transfer of critical information to and from any client or corporate office.  In addition, with any smart phone or tablet or internet device, any file or document can also be accessed with eFileCabinet Mobile App – a free application for iOS or Android.

“We are ultra-focused on helping small businesses, and departments of larger businesses, become more productive and profitable.  OneAmerica Securities’s registered representatives always look for more efficiency and better value for their clients with quality response and accurate transactions,” said Matt Peterson, President & CEO of eFileCabinet. “With eFileCabinet Online, the Mobile Apps, and the seamless integration with SecureDrawer, all OneAmerica Securities registered representatives can support their business, their clients and corporate interaction safely, with ease, regardless of location.  With SEC and FINRA compliance needs of the industry, the agents also have peace of mind knowing that our software will help manage their regulatory needs through security, audit logs and role-based access.”

eFileCabinet Online users can view, upload, download, capture,  and share their documents from any browser, cutting down the expenses of paper-heavy processes. The ability to send secure documents through SecureDrawer enables large file transfers to be safe and efficient.  All data is backed up for compliance and disaster recovery.  Customers of agents can expect a much faster level of communication, accurate documentation of agreements, and improved quality of service.

“The eFileCabinet staff has been a great help throughout the process, through the setup to the support of the software. The service from start to finish has been exemplary and their staff is professional, knowledgeable, yet friendly. We would recommend eFileCabinet’s document management solution to any financial services firm that is looking to become more efficient in managing their files and saving money,” said Ray Johns, RW Johns Financial Group.

About eFileCabinet, Inc.
eFileCabinet, Inc. offers a suite of enterprise content management (ECM) products and services that help businesses and individuals work quicker, smarter and more collaboratively. With more than 13 years in the document management industry, eFileCabinet is the trusted choice for more than 100,000 users worldwide to store, share and protect their valuable and confidential data.  Learn more at http://www.efilecabinet.com


Some of the most senior and experienced people in the business continuity industry got together in Amsterdam on the 21st and 22nd May for the annual BCI Executive Forum, a networking and thought leadership event that addressed the future challenges to the industry. The theme for the Executive Forum was resilience and the need business continuity to become a part of the strategic direction of the organization to ensure that it is able to respond and adapt to a changing envoronment.

On day one of the Forum, renowned futurologist – Dr James Bellini – took delegates through his vision of what the world may look like in 5, 10 or perhaps even 15 years and what this could mean for organizations and those charged with managing them. These visions looked at the changing demographics and economies of the world and the development of technology:

  • Issues of an urban world – as populations are rapidly moving away from rural areas and into cities, and as these cities therefore become larger, what does this mean for their infrastructure and the socio-economic culture that develops within that city.
  • Smart cities – Technology is developing at a dramatic rate with more and more of our environment becoming digitally connected. Placing such reliance on this technology clearly has its benefits, but it also comes with risks.
  • Implications of western renaissance – as the BRIC economies expand as well as those of developing countries, it perhaps no longer makes them the cheaper option for outsourcing. Complex supply chains could be drawn back into the traditional economies, changing the dynamics of that region.

Day two of the conference looked at specific industries with the financial sector, public sector and manufacturing and retail all featuring. Experts in these fields talked through what the challenges were and how they overcame them and this was followed by a discussion on what the wider implications could be of a changing world and deciding upon some actions that the industry needs to take.

The key discussions and action points that came out of the Executive Forum will be published in a report towards the end of June and this will be available free of charge to Statutory Members of the BCI, or it can be purchased from the BCI Shop. The report will be supported by a webinar that can be registered for by clicking here.

CIO — Technology today, particularly big data and analytics, is disrupting roles throughout the enterprise, whether it's the CIO that needs to seek new ways to be a strategic partner to the business or the CMO constantly faced with decisions about technology that can make the marketing function more data-driven and efficient. Even the CFO role is not immune.

"The CFO doesn't really have to be a technologist, but they have to understand how the power of technology can help them do their job," says Nicole Anasenes, CFO of enterprise software solutions specialist Infor. "The pressures on the CFO are not terribly different than they've always been, but the interconnectedness of the world and the rate of change adds to it. They need to react to change quickly with speed and flexibility."

Anasenes was a panelist at the Bloomberg CFO Summit this week on the topic: "Dealing with New Technology and Building a Business Case for It."



IDG News Service (Boston Bureau) — A printer that connects to the Web may pose as great a risk to enterprise security as an OS vulnerability, but yet companies worry about the latter and too often ignore the former, said a CTO during a discussion at MIT.

With more devices gaining Web connectivity as part of the Internet of Things movement, hackers have greater opportunities to exploit weaknesses, said Patrick Gilmore, CTO of data-center and telecommunications service provider the Markley Group. The people who write software for printers may not be worried about security, he said.

"No one talks about what if your printer is hacked and every document your CEO printed is posted to a blog," he said.