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Volume 28, Issue 1

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Jon Seals

BridgeHead partner INHS implements secure, on-site private Cloud that lets hospital protect its data within the firewall

Chicago, Ill.  BridgeHead Software today announced that The Good Shepherd Medical Center (GSMC), a progressive, not-for-profit hospital located in Hermiston, Oregon, has deployed the BridgeHead Software Health Data Management (HDM) platform in a private Cloud as part of its overall disaster recovery strategy.  Implemented by BridgeHead partner INHS, the new disaster recovery environment is helping Good Shepherd to align with MEDITECH best practices.

INHS helped Good Shepherd to install BridgeHead’s MEDITECH ISB and IDR Backup as well as the BridgeHead MEDITECH SCA Archiving Agent both in the hospital’s primary and secondary data center.  The combined BridgeHead HDM platform gives Good Shepherd Medical Center a single solution for protecting both its MEDITECH system and its MEDITECH image server with all its enterprise image stores. As a result, the hospital IT staff is confident in the effectiveness of its protection and is experiencing the following benefits from its BridgeHead HDM platform:

·         Shortened Exposure – Instead of one nightly snapshot, the hospital completes a snapshot every four hours for more effective backups in a shorter amount of time.

·         Successful MEDITECH SCA Protection – Overcoming the size constraint of its MEDITECH SCA, the hospital is successfully doing ongoing policy based archiving.

·         Local and Remote IDRs – With completion of primary and secondary data centers, the hospital is able to do backups in each location for disaster recovery protection.

·         Capacity Pricing – Enables hospital to add as many new virtual machines as necessary without worrying about the expense of licensing each new agent as it comes online.

“BridgeHead’s cloud-enabled backup and archive allows Good Shepherd Medical Center to protect three times as much data – including the enterprise images that we could not protect before -- in the same amount of time,” said Rob Rizk, Director, Information Technology at Good Shepherd Health Care System. “It’s also put us on a path to MEDITECH best practices, which means that if we need their help in recovery they have the expertise to help us where before working with  BridgeHead it might not have been that easy.”

BridgeHead enables two types of cloud solutions for hospitals:  backup-to-cloud and archive-to-cloud. BridgeHead’s cloud-enabled backup solutions make use of block-level deduplication to ensure efficient use of both local and remote storage as well as to reduce network bandwidth. BridgeHead’s cloud-enabled archive capabilities use file level deduplication and compression to achieve the same purpose. With options for data encryption in-flight and at-rest, these solutions transform the possibilities for hospitals to securely manage and protect all application and data types.

“BridgeHead’s cloud solutions are helping hospitals to achieve their disaster recovery strategies without forsaking their need to maintain their data within the firewall,” said Chad Skidmore, director of infrastructure and technology, INHS. “BridgeHead allows hospitals to create policies that identify older, static data on their primary file server platforms and copy or move that content to a centrally managed archive where it is de-duplicated, compressed and encrypted.”

Interactive Resources

Read the BridgeHead blog: Debunking the Fear of Cloud for Healthcare IT

Download the INHS hospital cloud solutions sheet: http://www.bridgeheadsoftware.com/resources/inhs_hospital_cloud_solution_sheet_resource/

Learn more about cloud solutions for healthcare with links to resources and industry commentary by visiting the Hospital Cloud Knowledge Center at:


About INHS

With over 20 years of extensive experience, INHS provides a wide range of MEDITECH related infrastructure solutions including hardware refresh, virtualization, data migration, data center migration, and implementation. INHS leverages strong relationships with BridgeHead Software, IBM, HP, and NetApp to deliver fully tested and certified MEDITECH solutions. As one of MEDITECH’s largest hosting partners, INHS hosts and operates large MEDITECH environments including the integration of a wide range of applications typically found in a hospital environment.

About BridgeHead Software

With 20 years’ experience in data and storage management, and 12 years in healthcare, BridgeHead Software is trusted by over 1,000 hospitals worldwide. Today, BridgeHead Software helps healthcare facilities overcome challenges stemming from rising data volumes and increasing storage costs while delivering peace of mind around how to storeprotect and share clinical and administrative information.

BridgeHead’s Healthcare Data Management (HDM) solutions are designed to work with any hospital’s chosen applications and storage hardware, regardless of vendor, providing greater choice, flexibility and control over the way data is managed, now and in the future. For more information, visit http://www.bridgeheadsoftware.com or follow on Twitter at @BridgeHeadHDM.

VESTA®/Sentinel® 4 system’s geo-diversity allows three public safety answering points in San Bernardino County to now operate as one

TEMECULA, Calif. Cassidian Communications, an EADS North America company, today reports that Public Safety Answering Points (PSAPs) in San Bernardino County, Calif. have increased operational efficiency and enhanced interoperability following the implementation of the latest release of its VESTA®/Sentinel® 4 system.

The release of this next-generation 9-1-1 (NG9-1-1) call taking system was tested during the last year in close collaboration with the communications managers for the San Bernardino County Sheriff’s Department (SBCSD) and the consolidated fire dispatch center, CONFIRE. The PSAP operations at Valley Control Center (VCC), Desert Control Center (DCC) and at CONFIRE now have industry leading capabilities, including user role and agency selection at login as well as interoperability between PSAPs.

The enhanced VESTA/Sentinel 4 system makes it possible to configure applications, displayed information and workflows for each user based on their role selected at login. This allows 9-1-1 supervisors to quickly and efficiently adapt to changing operational requirements, such as unusually high or low call volumes.

In addition, the new multi-tenancy/multi-agency capability makes it possible to create virtual ‘agencies’ within a single VESTA/Sentinel 4 system, assigning specific resources (i.e. call detail records, lines groups, user roles and layouts) to specific agencies. The ability to select an agency at user login gives 9-1-1 budget managers the opportunity to maximize operational benefit from existing resources, enabling them to assist their fellow PSAPs when help is necessary or time allows.

Because of its geo-diverse design, the VESTA/Sentinel 4 NG9-1-1 call taking system also allows the main PSAPs at VCC and DCC, along with the secondary PSAP at CONFIRE, to be connected via a wide area network with redundant links. Should one PSAP become unavailable, one of the other centers is capable of running the entire network, providing the county with sophisticated backup, disaster recovery and overflow operations.

SBCSD has relied on Cassidian Communications’ call taking technology for more than 15 years to serve approximately two million residents across 20,000 square miles. Together the three centers receive nearly 1.2 million calls annually.

“The concept of what we wanted to do this time is very different. Our goal was to create interoperability between the three centers so we can share call volumes and work load. The VESTA/Sentinel 4 system with dual servers and geo-diversity is exactly what we were looking for,” said Brian Acosta, CONFIRE communications manager and county 9-1-1 coordinator. “I don’t think I’ve ever worked with a company that has the level of care for the customer experience that Cassidian Communications does. It’s clear the Cassidian Communications’ team wanted to understand what we were looking for and were committed making it happen.”

All three San Bernardino County PSAPs also use Cassidian Communications’ Aurora® MIS (Management Information System) to facilitate reporting of data from the VESTA/Sentinel 4 NG9-1-1 call taking system. Ron Dunn, communications manager for DCC, said the Aurora MIS saves him time by enabling him to quickly run reports on call volume, talk time, 911 vs. non-emergency calls and more. The system also separates information by call center so information as broad or as narrow as needed is accessible.

“The VESTA/Sentinel 4 system provides us with added functionality plus the user interface is familiar to our end users, which was very important to us. We like the fact that the user interface is so easy to modify,” said Cyndee Freeman, communications manager for VCC. “Cassidian Communications has been very attentive to our needs, really listening to what we want and committed to making sure our system works as planned. We are really appreciative of their service and ongoing support.”

About Cassidian Communications (www.CassidianCommunications.com)

Cassidian Communications, an EADS North America company, is a global leader and trusted source for mission-critical communications technologies, including NG9-1-1 call taking systems, emergency notification solutions and services, and P25 land mobile radio networks and LTE. For over four decades, Cassidian Communications has upheld its promise to keep people connected when it matters most, consistently designing solutions with an open mind and creating smarter, more effective ways to ensure communities are safe. For Cassidian Communications, “Critical matters”. The company is headquartered in Temecula, Calif., with facilities located in Richardson, Texas, Franklin, Tenn. and Gatineau, Quebec.

About EADS North America (www.eadsnorthamerica.com)

EADS North America is the U.S.-based operation of EADS, a global leader in aerospace, defense, and related services. EADS contributes more than $14 billion to the U.S. economy annually and supports over 225,000 American jobs through its network of suppliers. EADS North America, headquartered in Herndon, Va., offers a broad array of advanced solutions to meet U.S. military and commercial requirements, including fixed- and rotary-wing aircraft, homeland security systems, public safety communications, defense electronics and avionics, and threat detection systems.

Tuesday, 03 December 2013 16:36

Allstate Launches Emerging Manager Program

Insurer Seeks Outstanding Emerging Managers, Minority- and Women-Owned Firms to Invest in Private Equity, Private Real Estate Equity

NORTHBROOK, Ill. – The Allstate Corporation (NYSE: ALL) today announced the launch of its first emerging manager program to invest with smaller private equity and private real estate equity asset managers, with a focus on  minority- and women-owned firms.

"We believe Allstate is leading the insurance industry in establishing this emerging manager investment program," said Edgar Alvarado, Allstate's group head of real estate equity. "We see this program as our farm team – a way to identify the next generation of investment stars, break down the high barriers to entry for these talented managers, and have Allstate be a catalyst in the success of emerging managers. Just as important, Allstate expects its socially responsible investments to achieve strong returns – we truly can say we do well by being a force for good."

The Allstate program will be administered by the Customized Fund Investment Group (CFIG). Allstate and CFIG are seeking managers with strong investment track records and who are raising their first, second or third institutional funds and with less than $500 million in assets under management. In addition, at least 33 percent of a participating firm will be owned or controlled by women and/or minorities, or at least 50 percent of fund carried interest will be paid to women or minority staff.

The program's fund managers will identify investments in the United States that meet Allstate's desired risk-return profile. Allstate has been a leading institutional investor in real estate for more than 20 years, and has a broad real estate investment platform that includes global funds, co-investments, joint ventures and separate accounts. In addition, Allstate is a leading institutional limited partner in buyout, mezzanine, distressed and growth capital private equity funds. Allstate's investment portfolio totaled $80.48 billion in assets under management as of September 30, 2013.

The Allstate Corporation (NYSE: ALL) is the nation's largest publicly held personal lines insurer, serving approximately 16 million households through its Allstate, Encompass, Esurance and Answer Financial brand names and Allstate Financial business segment. Allstate branded insurance products (auto, home, life and retirement) and services are offered through Allstate agencies, independent agencies, and Allstate exclusive financial representatives, as well as via www.allstate.com, www.allstate.com/financial and 1-800 Allstate®, and are widely known through the slogan "You're In Good Hands With Allstate®." As part of Allstate's commitment to strengthen local communities, The Allstate Foundation, Allstate employees, agency owners and the corporation provided $29 million in 2012 to thousands of nonprofit organizations and important causes across the United States.

  • Seattle-based Sabey Data Center Properties announced today that it has signed a long-term lease to provide mission critical space to B&H Photo Video & Pro Audio, the largest non-chain photo and video equipment store in the United States, at its premier NY data center Intergate.Manhattan.

  • BHPhoto.com – a “Global Top 60” Website – will improve, expand and future proof Itself at Sabey’s new Manhattan data center.

  • With its strategic market location, storm proof facilities, unparalleled infrastructure, and state-of-the-art physical security, Sabey will provide B&H Photo with unmatched opportunities to expand their operations.

New York – Seattle-based Sabey Data Center Properties announced today that its high rise data center in New York City, Intergate.Manhattan, has signed a long-term lease to provide mission critical space to B&H Photo, Video & Pro Audio, the largest non-chain photo and video equipment store in the United States.

B&H will relocate, upgrade and expand its online store, BHPhotoVideo.com, from its present physical location, to space at Intergate.Manhattan, 375 Pearl Street.

Year after year, B&H Photo, Video &Pro Audio receives the top rating in Consumer Reports Magazine‘s customer surveys.

In addition, B&H will expand its overall web and computer capacity by at least 300%, connecting its new data processing facility at Intergate.Manhattan to its West Side superstore and its warehouse in Brooklyn via dark fiber.

B&H is a turn-key customer at Intergate.Manhattan. Sabey Data Center Properties will provide B&H with a highly secure, mission critical environment. Sabey assisted B&H in the build out.

Joseph Jacobowitz, Senior Manager, Telecommunications & Data Center Operations, B&H, said, “We were looking for a data center with a variety of attributes—a certain class of redundancy that other data centers didn’t have; being outside the flood plain; and the proximity to peering exchanges so that we could shave off a few seconds with customer orders. Being customer-centric, we also looked at the thinking process of the B&H and Sabey team. Sabey, like us, is very customer-focused.”

John Sabey, President, Sabey Data Center Properties, said, “We’re proud to welcome New York’s own B&H Photo & Video to Intergate.Manhattan. B&H has always been at the forefront of the online retail revolution. They were among the first retailers to make enormous capital investments in digital imaging and professional audio equipment, as well as web-based shopping and customer service. We think B&H is a great fit for Intergate.Manhattan.”

Daniel Meltzer, Sabey Vice President of Sales and Leasing, said, “B&H conducted a very extensive review of data center sites and visited major data centers throughout the U.S. before choosing Intergate.Manhattan. The fact that Intergate.Manhattan was untouched by Superstorm Sandy was a major factor in B&H’s decision to expand at 375 Pearl Street. “

Sabey, one of the largest privately-owned multi-tenant data center owner/developer/operators in the United States, is now commencing mission-critical operations at the 1-million-square-foot tower.

The building offers many advantages that are not available elsewhere in Manhattan. The purpose-built data center’s 35,000-square-foot floor plates are designed for tenant expansion and are augmented on three sides by large, basement-to-roof open shafts, or “bustles,” which are external to the building and which allow almost unlimited vertical transportation potential for fiber and MEP commodities without disturbing existing tenants. High clear heights with easily-accessible, open, overhead cableways obviate the clutter and confusion of raised floor cabling.

All critical systems, including the new electrical service and associated systems, have been placed on the 2nd floor (33’-0” above grade level), or higher, in the building to assure the highest level of uptime.

In addition, the property’s on-site security and life safety measures include pre-action fire suppression systems, 24-hour data center monitoring and operations support, and on-site security officers, biometric, and other access controls. The building’s perimeter is patrolled by the New York Police Department and Homeland Security.

About Sabey Data Center Properties

With a portfolio of more than three million square feet of mission critical space, Sabey Data Center Properties is one of the oldest and largest privately owned multi-tenant data center owner/developer/operators in the United States. Sabey specializes in scalable, custom-built solutions including data center ready shell space and fully turnkey data centers managed by Sabey’s award-winning critical environment staff. Consistently recognized for its reputation for operational excellence through its world-class data centers and sustained uptime, Sabey boasts one of the most sterling tenant rosters in the industry. .

About B&H

B&H opened its original storefront in 1973, and grew from a small photography shop in Manhattan’s Financial District to a major supplier of photo, video and audio equipment on 17th Street. The new millennium’s explosion of affordable technology for professionals and consumers alike brought new lines of computers, home entertainment and consumer devices. B&H expanded to a superstore on Ninth Avenue and West 34th Street and opened its cyber doors at www.bhphotovideo.com. The store is patronized by professional photographers and videographers, as well as hobbyists and amateurs and serves thousands of customers daily, while a greater amount of the company's business comes from its Internet operation and corporate sales. The store carries a wide range of products across the electronics spectrum, with emphasis on professional and specialty photographic equipment.

Tuesday, 03 December 2013 16:32

The Complete Picture of Embedding Agile

If you visit an Agile conference these days, it’s hard not to hear talks like “Scrum within a RUP project” or “Agile in a Traditional Organization.” From a dogmatic Agile point of view, this reminds me a little bit of a veggie-stuffed beef recipe promoted as vegetarian food. From a management perspective, it means that you are only exploiting about 10% or 20% of the potential of Agile . Many consultants would consider such an implementation as failed, and I’m sure you will find a lot of “Scrumbut” practices in these organizations.

But does that necessarily mean such an approach is bad? I don’t think so. To the contrary, a fast judgment of these approaches often mirrors the arrogance of the judge rather than his or her capability to carefully consider the circumstances. I know this is a provoking statement within the Agile community, so let’s dig into it.



In the 20th century, companies waited until their industries and competitors fully vetted technologies before investing in even the most tried and true ones.  Technophobes believed that investing too early was indulgent and reckless.  Executives wore their late technology adoption strategies as badges of corporate honor.  Today, emerging technologies are ready for immediate deployment:  iPads are ready; Dropbox is ready; Skype is ready; ListenLogic is ready; Foursquare is ready; YouTube is ready.

I predict that these and many other hardware and software technologies will be adopted without clear (or “validated”) requirements models, without the venerable SDLC, and even without rapid prototyping. I predict that technology adoption will turbo-charge into instant deployments

The figure below summarizes defined and ready technology adoption and the implications of ready technology adoption.  It also provides some examples.



According to new research conducted by the UK Department for Business, Innovation & Skills (BIS) with MI5 and GCHQ, only 14 percent of directors responsible for audit at the FTSE 350 firms regularly consider cyber threats, with a significant number receiving no intelligence at all about cyber criminals.

Espion, a company that specialises in information risk management, believes this research should serve as a wakeup call to those charged with governance and compliance to apply the same rules to information risk that are in place for other forms of corporate risk.

Espion’s head of consultancy, Stephen O’Boyle says: “Whether attacks from data thieves, spies or saboteurs who steal from, gain unfair advantage over or damage companies, the cyber crime threat facing UK organizations is increasing.



‘Trends in extreme weather events in Europe: implications for national and European Union adaptation strategies,’ a new report from the European Academies Science Advisory Council (EASAC), looks at how climate based disasters have changed in frequency and what can be expected in the future.

Key points in the report include:

  • Weather-related catastrophes recorded worldwide have increased from an annual average of 335 events from 1980 to 1989, to 545 events in the 1990s and to 716 events for 2002–2011.
  • Compared with other continents, the increase in loss-relevant natural extreme events in Europe has been moderate, with an increase of about 60 percent over the past three decades. The highest increases have occurred in North America, Asia and Australia/Oceania with today about 3.5 times as many events as at the beginning of the 1980s.



Tuesday, 03 December 2013 16:28

The Top Five Emerging Risks in 2013

Most companies have experienced (or will experience) significant financial damage in their lifetime due to an unforeseen risk event. Companies that fail to proactively identify and prepare for these risks can easily be caught off guard, often exacerbating the financial impact and lengthening the time required to address and mitigate the risk. As part of the quarterly surveys CEB conducts with risk officers at Fortune 500 companies and other organizations around the globe, we have identified the top five emerging risks companies are seeing today. Based on these findings, we are able to capture the impact a risk event has on traditional risk categories regularly tracked by companies, how these risks have changed over time and which risks will likely have greater impact in months to come.



CIO — The latest Bureau of Labor Statistics data reveals that over the last 12 months, only 77,600 IT jobs were added, as CIOs and hiring managers remain cautious about the slow economic recovery, says Victor Janulaitis, CEO of Janco Associates, a management consulting firm that specializes in IT.

According to the BLS data, September's IT jobs number was adjusted down from a gain of 2,500 jobs to a loss of 3,600 jobs. At the same time, the number of jobs reported as gained in October was only 5,200. But amid these dismal numbers, Janulaitis says, there's a bright spot  companies are increasing thier budgets for hiring skilled IT contractors.