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Spring Journal

Volume 29, Issue 2

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Jon Seals

Major accomplishments and robust growth drive successful first year and promising future for data protection and recovery company


MINNEAPOLIS – Arcserve, LLC, a leading provider of data protection and recovery solutions, is commemorating its first year of operation as an independent company. Since the spinout from CA Technologies, Arcserve established a new headquarters in Minneapolis, Minnesota, launched Arcserve Unified Data Protection (UDP) for virtual, physical and cloud in both a software and appliance form-factor, hired over 170 new employees globally and expanded its reach to over 45,000 end users in 150 countries.

According to a recent survey of 138 IT professionals conducted by Arcserve, 65 percent of respondents have had to utilize their data recovery solutions in the past year, highlighting the importance of this technology for business continuity. Not surprisingly, the widespread adoption of Arcserve Unified Data Protection (UDP), an easy-to-use data protection and recovery solution for physical, virtual and cloud systems, has contributed to the company’s robust growth. In less than a year, its customer base has nearly tripled, with over 85 percent representing net new customers. UDP was named Storage Product of the Year at the 2015 DCS Awards and Backup and Disaster Recovery Product of the Year by Storage Magazine.

On the heels of the UDP launch, Arcserve introduced the first all-in-one data protection appliance in early 2015, which earned a PC Pro recommendation as a top choice for protecting physical and virtual systems. The Arcserve UDP 7000 Appliance, powered by UDP, simplifies disaster recovery for SMB and mid-market organizations that want a true “set and forget” solution. With a unique combination of agile capabilities and unmatched simplicity, the UDP Appliance is ideal for businesses that are looking for cost-effective, comprehensive protection, a fact underscored by its 700 percent sales growth over the last fiscal year. In addition to the current series, organizations now have more options with an expanded offering that includes six appliances to protect up to 90 terabytes of data.

“Backups are worthless without the ability to recover data and UDP gives me confidence that I can perform system restores one after another, and it works well,” said Mark K Mueller, senior electronic delivery analyst at San Mateo Credit Union. “I was pleased to find the UDP Appliance very easy to configure, yet powerful… it blows me away.”

In July 2015, the company launched Arcserve Cloud to provide off-site disaster recovery and business continuity for organizations without the resources for up-front investment and maintenance of secondary sites, infrastructure and personnel. Arcserve Cloud is fully integrated with the UDP Appliance and provides users with Disaster Recovery as a Service (DRaaS) capabilities, including long-term data storage options and application failover testing. The solution is well-positioned for Managed Service Providers (MSPs) and Value Added Resellers (VARs) as an extension to their data protection solution portfolios.

“Organizations are struggling with a combination of issues related to data growth, compliance requirements, security threats and limited resources, causing many to seek new solutions for protection and recovery,” said Mike Crest, CEO, Arcserve. “In fact, nearly 20 percent of companies that have had to utilize their recovery solutions failed to get back all of their data, according to our recent survey results. Since emerging as an independent, private data protection company one year ago, we’ve focused squarely on resolving these issues for our customers through the development of feature-rich solutions that are easy to deploy and manage.”

In order to further its channel commitment and accelerate partner success, Arcserve forged an exclusive alliance with Ingram Micro Inc. (NYSE: IM) to market, sell and support its entire product line to channel partners across the U.S. and Canada. This new alliance marked a significant shift in the company’s distribution strategy, increasing Arcserve’s speed of business and expanding its reach throughout the North American IT channel.

Following this announcement, the Arcserve Partner Program was introduced as an exclusive distribution strategy, ensuring channel partners receive the leads, bottom-line results, and support they need with no risk of conflicts. Launched at Ingram Micro’s Spring ONE event last May, the program focuses on driving faster and easier transactions that channel partners can use to offer proven data protection that customers will value. This year alone, the program has supported over 7,200 channel partners and service providers.

“Arcserve’s growing success within the IT channel is a result of targeted technology, thoughtful planning, and consistent partner engagement, enablement and business execution,” said Scott Zahl, vice president, Advanced Solutions, Ingram Micro. “It’s been a great first year, and we congratulate Arcserve and look forward to expanding on our success.” 

“The Arcserve partner program has made it easy to build and scale our data protection service, adding tremendous value for our customers,” said John Jensen, Director of Sales at JensenIT. “It has delivered a rewarding framework for accelerating deal transactions and given us the resources and support we need to provide exceptional service and solutions to our customers.”

Looking ahead, Arcserve is well positioned to accelerate its business upmarket by further enhancing the simplicity and usability of Arcserve UDP particularly for MSP partners, introducing additional geographic coverage for the Arcserve Cloud and releasing larger capacity appliances. Continuing its momentum, the company is on target to exceed its fiscal year 2016 growth plans and is aggressively looking at additional offerings for its solution portfolio.

“More than ever, organizations are seeking cost-effective and simple, yet highly sophisticated backup and recovery for data across a variety of environments and locations,” said Jason Buffington, senior analyst for data protection at Enterprise Strategy Group. “Arcserve has stepped up to this challenge head-on with its Unified Data Protection platform, and continues to show significant growth with its robust strategy that positions them well to achieve their vision of providing reliable insight and assured recovery from all sources to all targets. Considering the two-decade data protection pedigree of Arcserve, it’s been exciting to see them thrive in their new independence: congratulations on year one.”


About Arcserve

Arcserve is a leading provider of data protection and recovery software that provides organizations with the assurance that they can recover their data and applications when needed. Launched in 1990, Arcserve provides a comprehensive solution for cloud, virtual and physical environments, on premise or in the cloud, backed by unsurpassed support and expertise. Arcserve Unified Data Protection (UDP), available on Arcserve’s appliance or your hardware, drives a full range of highly efficient and integrated data protection capabilities through a simple, web-based user console. Arcserve has a customer base of 45,000 end users in more than 150 countries and partners with over 7,500 distributors, resellers and service providers around the world. Arcserve is headquartered in Minneapolis, Minnesota with offices around the world. Visit www.arcserve.com.

Tuesday, 25 August 2015 00:00

C4i Releases “All Hazards” EDMSIM

Calgary, Alberta – C4i Consultants is announcing the latest release of its disaster and emergency management training solution, EDMSIM (Emergency and Disaster Management Simulation), which mimics the challenges of responding to any man-made or natural disaster.

This “all hazards” release is designed for seamless interoperability with Bohemia Interactive’s (bisimulations.com) 3D “Virtual Battlespace 3” environment as well as continuing support for a wide variety of C2 (Command and Control) systems. It includes complete and realistic Pandemic exercise tools, including state of the art infection models providing medical and health agencies the ability to effectively and accurately run infectious disease exercises. The addition of these tools confirms EDMSIM’s lead as the most versatile emergency simulation tool on the market.

Other improved components include:

  • Our industry leading ESRI (esri.com) ArcEngine Runtime map tools are now enhanced to allow users to understand their units’ response times. Dispatchers can analyze drive time, determine service areas and also query the closest facilities such as hospitals.    

  • Automation of ambulance functions to simplify dispatcher activities improve the user/controller’s participation in an exercise.

  • Additional support for multiple languages within the simulation at the same time. Now we support English, French, Portuguese and Spanish within the same exercise.

  • Our Emergency Creation Tool now allows you to introduce conditional triggers, including launching Master Scenario Events List messages when a particular trigger occurs. As well, when a selected simulation entity nears a defined point or area on the map, other messages are released. This provides for much more realistic information-based exercises.

Designed for Emergency Management staff, Emergency Operations Centers and Civil Leadership, EDMSIM is currently saving lives by helping organizations like US Northern Command, the US National Guard, Public Health Agencies, Nuclear Power Plants, Municipalities and others prepare for their next emergency.


About C4i Consultants:

C4i Consultants’ vision is to change the way the world trains and manages information. Our areas of expertise include award-winning custom software development, system integration, training solution development and mission command and simulation solutions. C4i’s customer focus is commercial and government organizations at all levels and covers the energy, defence, public safety and homeland security sectors. Visit: www.c4ic.com

(TNS) -- Thanks to the proliferation of cellphones and access to social media, misinformation sometimes is conveyed to parents of Pasco County, Fla., schoolchildren during emergencies and nonemergencies.

In the past, a school participating in a safety drill received frantic phone calls from worried parents whose children texted them to say the school was in a lockdown situation, which means there is a direct threat to the campus, staff or students, Superintendent Kurt Browning said.

“You know how the game of rumor goes,” Browning said. “A student will (send a tweet, text or other message) about guns being on campus, when there are no guns on campus.

“We want to start pushing the right information out.”

To keep parents better informed about safety matters, the school district recently partnered with Pasco sheriff’s officials to develop an information system that will dispense fast, accurate information via Facebook, Twitter, Instagram and the Internet, officials said.



The Solutions Lab recently produced a document that provides single server scalability data regarding the running of XenApp and XenDesktop within a Federal environment.  

This environment was built out using Common Criteria Evaluation and Validation Scheme (CCEVS) guidelines provided by Citrix Security, as it pertains to Federal Information Processing Standards (FIPS) 140-2 compliancy and other essential components such as McAfee HBSS.

Test scenarios were designed to use various combinations of configurations and encryption types. Data collected during these scenarios shows the impact of a public sector normal configuration as it compares to the commercial base.

They were as follows:

  • Baseline
  • Common Criteria with HBSS
  • SecureICA
  • FIPS Internal (TLS + AES)
  • NetScaler FIPS Out + Basic In
  • NetScaler FIPS Out + FIPS In

The measurements and interpretation of the data gathered during this process and the explanation of the different scenarios and configurations used are fully documented in the Citrix XenApp 7.6 and XenDesktop 7.6 Public Sector Lockdown Design Guide.

Tuesday, 25 August 2015 00:00

Behavior Recognition as Cybersecurity Tool

If you think about it, many of the security incidents that companies deal with are a direct result of human behavior. Take phishing emails, for instance. You can put in all kinds of perimeter protection like firewalls, but that only does so much. Those who use phishing (or spearphishing) email as a form of attack aren’t worried about firewalls. They know that at some point the perimeter security will break down, and it will be that email versus the most vulnerable link in the security chain: the human being reading that email. According to an EnterpriseAppsTech article, the bad guys are targeting the weakest link on the network, and more often than not, that weakest link is an employee:

Since the target of these attacks is actually the user, it is the user that needs to be the first line of defense. Security awareness training, then, is the best defense against these attacks. The more end users are made aware of the risks, the more they will be able not to act in an impulse when pressed for information and will be able to evaluate better each request.



Even when you’re part of a large team, effective Business Continuity (BC) planning presents a series of very serious challenges. When you’re the only person in your organization responsible for BC planning, those challenges are magnified greatly. That’s why BC professionals Keith Cantando of CISCO Systems and Michael Lazcano of Gap Inc. – both users of ResilienceONE software – will join me to present revealing case studies on “Managing Global BC Programs as THE Lone Planner” at Disaster Recovery Journal (DRJ) Fall World 2015 on Monday, September 28 from 2:45 to 3:45 PM PST.

Attendees will learn both effective strategies and current BC best practices. These include how to gain executive support within your organization as an advocate for effective BC planning, critical time-management tips, and how to leverage other components of your organization to achieve results. During this interactive presentation and discussion, attendees will also learn how to effectively meet their own unique challenges with a tool like ResilienceONE that includes built-in intelligence and is ready to operate out-of-the box.

You can learn more about this exclusive peer-to-peer session here.

If you are not attending DRJ Fall World 2015 in-person, I will share the video-recorded session after the conference. Keep an eye out for my next blog or visit www.strategicBCP.com during the first week of October – when the video-recorded session will be available.

BILOXI, Miss. – More than $3.2 billion in FEMA funding has been allocated to Mississippi for Public Assistance after Hurricane Katrina. FEMA’s Public Assistance program includes grants for the repair and rebuilding of public infrastructure, such as bridges, roads, schools, hospitals and sewer treatment facilities. The PA program also provides funding for debris removal and emergency protective measures, such as search and rescue operations, temporary roads and overtime for other emergency workers, including police and firefighters. 

Some of the PA projects in Mississippi included repairing and rebuilding the Biloxi Civic Center and Library; the Hancock County Courthouse and Medical Center; the Waveland City Hall and Municipal Complex; and St. Martin School in Jackson County. The famous Biloxi Lighthouse, which came to represent the resiliency of the Mississippi Gulf Coast after Katrina, was also repaired with funding from FEMA’s PA program.

For more information on PA recovery projects in Mississippi, please go to FEMA’s Revitalizing Mississippi Communities.

The PA program normally reimburses local, state and tribal governments and qualified nonprofit organizations for a certain share of eligible costs. However, because of the magnitude of Katrina, FEMA covered 100 percent of allowable project expenses.

The largest PA project funded by FEMA in Mississippi after Katrina is the repair of a large section of Biloxi’s water and sewer treatment system. After Katrina, the system was out of operation for weeks. It was brought back into working condition with generators and temporary bypass pumps to transfer wastewater to treatment plants. City officials decided to use the $363 million in eligible FEMA repair and rebuilding grants toward the total cost of improving and upgrading the system. Repairs include consolidating and hardening the pump stations along the beachfront to withstand future storms.

Following is a breakdown of Public Assistance funding by sector.

Health Care: More than $50 million has been obligated to rebuild and improve hospitals and other health care facilities in disaster-affected areas. Over $40.6 million was used to restore parts of Hancock Medical Center in the town of Bay St. Louis which serves a population of approximately 44,000.

Education: More than $334 million has been allocated for K-12 public schools and universities. Some of these schools, such as the St. Martin school in Jackson County, combined the funding with other sources to build new state-of-the-art educational facilities and a public safe room to protect the community from future disasters.

Public Works/Utilities: Nearly $901.6 million has been obligated. This includes more than $363 million to repair and rebuild part of Biloxi’s sewer and water treatment system and nearly $99 million for the sewer and water treatment system in Gulfport. More than $36 million funded the repair of the wastewater treatment facility in Diamondhead.

Roads and Bridges: More than $84 million was allocated for repair and rebuilding.

Public Safety and Protection: Over $33 million has been obligated for the restoration of fire and police stations, courthouses and corrections facilities. Some public safety buildings, such as the Pass Christian police station, were rebuilt using FEMA 361 standards for public safe rooms to protect first responders in future disasters.

Historic Structures: Over $129 million was obligated for restoration of historic properties, such as the town of Waveland’s Civic Center, the Carnegie Library in Gulfport and the Old Brick House in Biloxi.

Debris Removal/Emergency Protective Measures: More than $1.15 billion was allocated to clear debris and reimburse overtime hours for emergency workers, including police and firefighters.


 FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

(TNS) - Dozens of wildfires continued to ravage the Pacific Northwest, particularly Washington state, as more firefighting equipment and manpower arrived from across the nation over the weekend.

Twelve uncontained fires in Washington covered more than 600,000 acres Sunday, according to the National Interagency Fire Center. Gov. Jay Inslee’s office said more than 200 homes had been destroyed and 12,000 homes remained threatened.

More resources to battle the blazes became available after the Obama administration declared a federal state of emergency in the area last week.

National Guard Blackhawk helicopters from Colorado, Minnesota and Wyoming headed over, Inslee’s office said in a statement. An incident management team from San Diego went north to oversee a new staging area at Fairchild Air Force Base near Spokane, the governor’s statement said, and 20 large fire engines “specifically designed to protect threatened communities and residences” were coming from Arizona, Colorado, Nevada and Utah.



Tuesday, 25 August 2015 00:00

Weaker Danny a Threat to State

(TNS) - Once powerful Hurricane Danny continued to weaken, dropping to tropical storm strength late Saturday — but remaining on a track that could steer it or its remnants toward South Florida by late this week.

Forecasters said the storm — with maximum winds dropping to 60 mph in the National Hurricane Center’s 11 p.m. update — was expected to continue weakening over at least the next two days.

“By Thursday, it is expected to be a depression,” said National Weather Service meteorologist Dan Gregoria.

The five-day track shows that Danny, an unusually small storm, could be anywhere between Cuba and the Bahamas by Thursday afternoon. If the storm holds together, South Florida could be poised to fall in the five-day forecast cone.



When Hurricane Katrina slammed into New Orleans 10 years ago this week, countless businesses were submerged in water and were partially or totally destroyed. Those without reliable disaster recovery operations in place paid an enormous price. In many ways, those with reliable disaster recovery operations in place paid an enormous price, too. But at least for them, their core business operations were unscathed.

A compelling example of the rewards of that foresight and preparedness is the case of Cooperative Processing Resources (CPR), a debt management system software provider in Richardson, Texas. CPR, which oversees a network of agencies that provide credit counseling services to consumers, has a New Orleans office that took a direct hit from Katrina, and was shut down. The good news is that the services provided by that office were back up and running within an hour.

That near-instantaneous recovery was made possible by the data hosting and disaster recovery operation that CPR has had in place since 2002 with Wayne, Pa.-based Sungard Availability Services. I recently had the opportunity to speak with CPR president Kate Campion about her company’s disaster recovery operations, and I began the conversation by asking her about the backup strategy the company had in place since its inception in 1994, and before Sungard AS came along. For many IT veterans, her response will bring back a lot of memories: