Spring World 2015

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Fall Journal

Volume 27, Issue 4

Full Contents Now Available!

Jon Seals

(MCT) — As scary as the Ebola incidents in Texas and the outbreak in Africa are, it's worth noting that nine years ago this month the country was confronting another outbreak that looked rather ominous, too: a deadly strain of influenza that had originated in birds in Asia.

The so-called bird flu elicited a widespread government response, including a white paper from then-President George W. Bush's White House laying out the strategies should the flu reach pandemic levels in the United States. There were worries at the time that the flu, which was passed from birds to humans, could mutate, turning into a flu pandemic similar to the one at the end of World War I that killed between 20 and 40 million people globally in 1918-1919.

Millions of birds were purposely killed to stop the disease, and the bird flu scare abated over that winter of 2005-2006.

...

http://www.emergencymgmt.com/health/Ebola-Spreads-Look-Back-Bird-Flu.html

Which disaster recovery measurements do you really need? The answer is the ones that are effective in helping you to plan and execute good DR. So your choice will naturally depend on your IT operations. The two ‘classics’ of the recovery time objective (RTO) and recovery point objective (RPO) are so fundamental that they apply to practically all situations. But suppose your organisation is running a service-oriented IT architecture with business applications like ERP using resources supplied by other servers. If some of the servers cannot be recovered satisfactorily, there may be a secondary impact elsewhere. How can you measure this situation and define a minimum acceptable level of recovery?

...

http://www.opscentre.com.au/blog/have-you-met-the-recovery-consistency-objective/

DALLAS — As a 26-year-old Dallas nurse lay infected in the same hospital where she treated a dying Ebola patient last week, government officials on Monday said the first transmission of the disease in the United States had revealed systemic failures in preparation that must “substantially” change in coming days.

“We have to rethink the way we address Ebola infection control, because even a single infection is unacceptable,” Thomas Frieden, director of the Centers for Disease Control and Prevention, said in a news conference.

Frieden did not detail precisely how the extensive, government-issued safety protocols in place at many facilities might need to change or in what ways hospitals need to ramp up training for front-line doctors or nurses.

...

http://www.washingtonpost.com/national/health-science/cdc-chief-after-dallas-nurses-ebola-infection-us-must-rethink-protocols/2014/10/13/5317a9a8-530f-11e4-809b-8cc0a295c773_story.html

By Matthew Neigh, Global Technology Evangelist, Cherwell Software

Today’s IT environments are complex, and the commoditization of IT is one of the driving elements. This is manifest in a variety of ways in the enterprise. However, few are as vexing as “bring your own device” (BYOD).

BYOD is not only the future—actually, it’s already here. Organizations should expect the trend and learning curve to increase, and the required time to adapt to decrease at a sharp rate. That means IT organizations are responsible for laying the groundwork for today’s need: the creation and implementation of policy. Listed below are key factors you’ll want to consider as you move toward the creation and implementation phase.

...

http://www.itbusinessedge.com/guest-opinions/how-to-write-a-byod-policy.html

(MCT) — If the Loma Prieta earthquake happened today, Buck Helm might have survived his Nimitz Freeway commute to watch his two youngest children grow up. Donna Marsden could have finished fixing up her Victorian home. Delores Stewart could have cheered on her beloved Oakland A's.

Twenty-five years later, the freeways and bridges that collapsed have been rebuilt to stand up to a quake even more powerful than the 6.9 magnitude Loma Prieta.

More than $22 billion in infrastructure upgrades have built a metropolitan area that is far safer and far more resilient than before. It's a testament to the power of long-term planning, borne of the ashes of the tragedy — 25 years ago Friday.

...

http://www.emergencymgmt.com/disaster/25-Years-After-Loma-Prieta-Bay-Area-Infrastructure.html

CMC 5000:  Crisis Management & Communication Professional (CMCP)
5-Day Instructor Led or Self-Study Elearning Course

ICOR is pleased to announce the public launch of our latest new course offering - CMC 5000:  Crisis Management & Communication Professional.   

Offered as part of our Crisis Management & Communication Discipline in ICOR University, CMC 5000 provides critical information for those responsible for managing crises in the organization and providing both internal and external communications.  

UIC EMCP  

The University of Illinois Chicago offers this course to its students as part of its Emergency Management & Continuity Certificate Program and now this same course is available to the public.  

Offered as a self-study elearning course or a 5-day instructor-led course, CMC 5000 is ideal for senior management responsible for leading the organization during a crisis, those in public affairs, public relations, or anyone who is participates in crisis management in the organization.  

Successful completion of the course and passing the online examination results in earning the ICOR Credential, "Crisis Management & Communication Professional (CMCP).  

Register for the E-Learning Course 

CMC 5000: Crisis Management Communication Professional (CMCP)
The Discipline of Crisis Management
An Organization's Culture & its Impact on its Crisis Management Capability
Organizational Structure & Crisis Management
Crisis Communications Planning
The Role of Issues Readiness & Crisis Readiness in Crisis Management
The Importance of Leadership in a Crisis
Teams & their Role in Crisis Management
Managing the Crisis Communication Response
The Discipline of Crisis Management
The course begins with an introduction to the crisis management discipline, different scenarios to consider when preparing to write a crisis management plan, and the key elements of a crisis management plan based on international standard and PAS requirements.

An Organization's Culture & its Impact on its Crisis Management Capability
The importance of the role of organizational culture cannot be underestimated both in managing every day events and in particular in managing crises. Next we look at how to analyze the culture of the organization and work within its structure to create a more resilient organization and increase its crisis management capability. 

Organizational Structure & Crisis Management
Have you considered how the structure of the organization itself might impact its ability to manage a crisis?  This session takes a close look at how the structure of an organization can be its greatest asset or its greatest weakness - evaluating your organization and its structure may impact it crisis management capability. 

Crisis Communications Planning 
It is very important to develop a crisis communication system that aligns to
any crisis event effecting the organization. We will look at communication tools, strategies for communication - including social media strategies, message development, and the importance of media training.

The Role of Issues Management & Crisis Readiness in Crisis Management  
Reviewing topics such as situational awareness, horizon scanning, issues management, and how they contribute to a more "crisis-aware" organization, the course looks at the role of crisis readiness and issue management and its importance in managing a potential crisis event.
The Importance of Leadership in a Crisis
Understanding the elements of leadership in times of crisis may help better explain more
than any set of crisis plans why some organizations survive crises better than others and clarify how organizations can endure future crises. This lesson focuses on leadership qualities that have been shown to support the development of an effective crisis response.

Teams & their Role in Crisis Management 
A crisis cannot be managed by one person. A key factor in all crisis management programs
is the designation of a crisis management team engaged to manage the crisis event. This lesson focuses on the purpose of crisis management teams, who to choose to be on the team, and the importance of managing conflict within the team itself.  

Managing the Crisis Communication Response  
Building on the lesson on crisis communications planning, this lesson focuses specifically on crisis communication and reputation management by looking at modern case studies of organizations who have done it well - and at some who have not done it as well - in order to determine what works best for your organization.
Questions?  Contact Education@theicor.org or call 866-765-8321 or visit our website www.theicor.org.
 
Sincerely,
 
Lynnda Nelson, President
The International Consortium for Organizational Resilience
Save 10%
Did you know that you can save 10% on all ICOR courses if you are a member of one of the following organizations?  Contact them to find out how or email info@theicor.org.
  • ICOR
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  • AFCOM
  • ASIS
  • BRPA
  • BRPA SW
  • IAEM
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Become an ICOR Member Today!

Partnership will increase exposure of best-in-class e-learning solutions for business continuity.

SAN DIEGO, Calif. – Arbor Continuity (http://arborcontinuity.com), a business continuity solutions provider, has announced that it has formed a strategic alliance with Ripcord Solutions (http://ripcordsolutions.com), provider of customized e-learning courses that vastly simplify training a company’s workforce to maintain and implement its business continuity program. Such training is critical during crises to protect the well-being of employees and safeguard business operations. This partnership will help make Ripcord Solutions’ innovative, cost-effective training courses available to more companies who are strengthening their business continuity programs.

“Training is a high-profile and must-have element of any strong business continuity program. Being able to offer Ripcord’s e-learning courses will equip our clients with the best possible training tools,” said Arbor Continuity founder and CEO, Richard Cooper. “Ripcord’s ability to rapidly deliver top-quality content to a company’s Learning Management Systems (LMS) differentiates this offering from “do it yourself” packages. Working with their e-learning team will provide us with another powerful tool to help further mature and elevate our clients’ business continuity programs.”

“The Arbor Continuity team are experts at the top of our industry when it comes to helping clients put all of the pieces of a business continuity program together,” said Ripcord Solutions’ VP of training production Paul Lambert. “Their ability to integrate our tailored e-learning offerings with other initiatives such as crisis communications and business continuity software will help mature and elevate BC programs across the board for companies large and small.”

About Arbor Continuity
Arbor Continuity provides comprehensive business continuity planning (BCP) and management consulting to companies of all sizes and industries to help them keep their employees safe and maintain business operations when crises strike. The firm specializes in three areas: designing and implementing effective programs, recommending and configuring BCP software tools, and recruitment of BCP professionals. The principals of the firm have decades of dedicated BCP experience working with some of the largest global firms. The company has headquarters in San Diego, CA and can be found online at http://arborcontinuity.com.

Leading risk visualization software integrated with SureView’s advanced situational awareness software to enhance situation awareness and incident response.

LANSING, Mich. – IDV Solutions, LLC and SureView Systems, LLC today announced that the companies have formed a technical partnership and completed an integration of SureView’s Immix® CC video-centric event management platform with IDV Solutions’ Visual Command Center® enterprise risk visualization (ERV) platform.

Using the combination of the two technologies, security operations teams can receive and process real time events from Visual Command Center in Immix CC and view live video from Immix CC within Visual Command Center. This integration enables users to make more efficient use of video, by identifying and accessing cameras near those locations where Visual Command Center has identified a potential threat and automatically associating these threats with dynamic workflows and enforceable Standard Operating Procedures within the Immix CC event management interface.

Visual Command Center provides security operations teams with a single, comprehensive view of their assets—such as buildings, employee locations, corporate events and supply routes—along with events that may threaten those assets, including acts of terrorism, severe weather, civil unrest, and hazardous materials releases. It consolidates information from multiple sources, including Web feeds and an organization’s internal systems, on an interactive map and timeline.

When Visual Command Center detects a potential threat near an asset or employee location, it automatically alerts operators, who can use powerful visualization, filtering, and query tools to assess the threat, and then act to mitigate risk.

SureView Systems’ Immix CC is a video-based alarm monitoring platform for command centers. The software platform consolidates activities from any data source including video surveillance, access control intrusion, two way audio and GPS alarms. Immix enables organizations to centralize their security monitoring, including video surveillance, and lower ongoing costs.

Integration of the two software products lets users access their security cameras from maps and floor plans in Visual Command Center. When security operators receive an alert from Visual Command Center, they can use query and filtering tools to locate cameras near the alert location and then view those live video streams.

“Visual Command Center provides a ‘big picture’ view of global, regional, and local risk factors,” said Mark Morrison, Chief Executive Officer and co-founder, IDV Solutions. “While Immix CC provides ‘up close’ situational awareness through video monitoring. This integration will increase security operators’ ability to use video to protect facilities and employees.”

“Our strategic partnership with IDV Solutions delivers expanded situational awareness, enforceable workflows and world-class visualization of assets to our rapidly expanding customer base,” said Rob Hile, Director of Strategic Accounts, SureView Systems. “By combining our core strengths into one technology offering, we can truly deliver an ‘out of the box’ solution to our customers without custom development efforts that are expensive to build and maintain over time.” 

 

About IDV Solutions, LLC

IDV Solutions, LLC helps organizations take command of risk by delivering Enterprise Risk Visualization capabilities through software and services that enable organizations to protect their assets, ensure continuity of operations and optimize performance.  Its Visual Command Center software is an enterprise platform for risk awareness and response used in organizational functions such as business continuity, security, supply chain and operations to mitigate or eliminate the impact of risk.  By helping organizations in the Global 2000 and government manage risk through visualization, IDV Solutions and its products have earned a reputation for innovation, speed, and the highest quality user experience.

 

About SureView Systems, LLC

Sureview Systems is an innovative provider of situational awareness software specifically designed for the security / life safety industry.  SureView’s core offering, Immix® is a video centric event management platform designed to integrate with multiple systems, sensors and devices to provide security professionals with a comprehensive view of their entire security and business operation from a single, simple to use operator interface. 

A leading Global network of independent high quality audit, accounting, tax, and business advisory services to international and domestic organizations combines with partners to better serve the advisory marketplace for accountants and their clientele.

DEERFIELD BEACH, Fla. – Universal Insurance Services, considered one of the most innovative life insurance and financial advisory distribution firms in the country, has announced a strategic alliance with Harbor Strategies Group and NAPLIA, a leading risk management provider and one of Inc 5000's fastest growing companies, to offer cutting edge services to PKF North America, a global network of legally independent accounting firms.

Terry Snyder, President & CEO of PKF North America, has a long standing relationship with NAPLIA; he will look to Stephen Vono, Partner of NAPLIA in this new endeavor, to provide more innovative and creative risk management solutions to the accounting marketplace. "We consider alliances only when we believe there is an inherent ability to provide better services for our association and a compelling value in the market. We are excited to offer these benefits to our members, which we believe are the best available," said Mr. Snyder.

This strategic alliance will offer a broad range of solutions to include consulting and advanced planning for the members of PKF NA. Its distinctive model is not product or carrier specific and maintains a purely objective strategy when analyzing the life insurance, disability, risk management, long term care and executive benefits marketplace. Many of the offerings are discounted and/or unique, as well as not readily available.

Stephen Vono commented, "Our combined experience in the insurance and risk management world will allow us to offer education, services and creative options to our clients we believe no one else can offer." Dierdre Collins, Principal of Harbor Strategies added, "I have been proud to serve the accounting space in a consultative capacity for several years, and working with both NAPLIA and Universal allows a more efficient and effective platform."

Mitchell K. Smith and Michael Sorensen, the Managing Partners of Universal Insurance Services, will offer a unique, creative and innovative platform they believe to be unmatched in their space. Universal has the capabilities to focus in on solutions and pricing not typically obtainable, effectively and efficiently securing insurance products and executive benefit strategies for their clients. In addition, they have access to exclusive products. Their work also includes life insurance structures that can reduce the expense of traditional plans by measurable percentages.

"We realize there is a gap in the options, objectivity and creativity offered, even by the largest of firms," stated Mr. Sorensen. Mitchell Smith remarked, "Combining what we believe to be the best in wholesale insurance brokerage, financial advisory and advanced planning experience, we have created the ultimate source for our space."

About Universal Insurance Services
Universal Insurance Services is a life insurance and financial advisory distribution firm, which consults, advises and coaches professionals around the country. Universal serves high net worth individuals, corporate, private equity, executive benefit, RIAs, insurance agents, attorneys, CPA's, investment organizations, broker dealers and general agencies, as an objective specialist. Attaining the best possible solutions for their clients, through advanced planning techniques, underwriting, carrier and product support, sales assistance and more, Universal anticipates, innovates and educates, allowing their client's to focus on what they do best.

NEWARK, Calif. – Tegile Systems, the leading provider of flash-driven storage arrays for databases, virtualized server and virtual desktop environments, today announced that International Decision Systems, a provider of software and consulting services to more than 250 customers in 34 countries, has implemented Tegile hybrid arrays to improve its data center capabilities.

IDS offices and data centers around the world serve banking and financial services firms, including nearly half of the largest leasing companies in the United States. The company’s enterprise-class HDD arrays were direct-attached, and nearly all servers are virtualized, yet Craig Debban, global IT director, who was noticing storage-based performance issues that impacted productivity along with dwindling capacity. 

Despite multiple frustrating, unsuccessful visits from their EMC engineers and support team, Debban said the disk systems wasted performance and were not configured correctly. Rather than more of the same for only an incremental improvement, IDS evaluated a variety of approaches to meet IOPS needs.
When a Tegile representative said IDS could expect storage capacity savings from 40 to 50 percent based on deduplication and compression features included in the Tegile array, Debban considered this a ‘hyperbolic’ sales pitch. But since installing the Tegile HA2130EP hybrid system and two expansion shelves earlier this year, he says the benefits were hardly hyperbolic. Instead of the estimated 50 percent improvement in storage performance, actual results are closer to 75 percent, he says. IDS stores nearly 18 TB on the Tegile system, but data services reduced that footprint to just 4.58 TB. 

“We are currently seeing 74.43 percent savings in our data and I expect that number to go up as we add more servers,” said Debban. “With Tegile, the performance problems are gone. We went from people noticing slowness to it no longer being an issue at all.”

Cloning time on the company’s virtual machines has also gone from approximately 30 minutes to about 2 or 3 minutes. The dramatic increase in performance did not require any changes to the existing network, and the impressive performance gains required no reconfiguration. Tegile hardware connects via IDS’ existing mix of 10GB and 1GB Ethernet running both iSCSI and NFS protocols. Data services include deduplication, compression, thin provisioning, snapshots, remote replication and application profiles.

IDS also valued the ease of use, which translates to fiscal savings too – Tegile arrays require only an IT generalist’s understanding of storage, unlike other vendors that require several days or weeks of training. With a global workforce like IDS, the cost and staff time of specialized training quickly add up and become unsustainable. 

Prior to the move to Tegile, IDS had planned to build a data center in India, but because of the infrastructure savings realized, the company is reconsidering this investment. Instead, they believe it will be just as cost-effective to build in the U.S., with the added advantage that the corporate IT team can have greater control over data security. 

“Reducing infrastructure costs will make the U.S. data center cost-competitive with the facility in India,” said Debban. “This was an unanticipated benefit that not only can improve the performance and security of the data center infrastructure, but also makes maintenance and support easier. It also provides sales with a competitive advantage by ensuring clients that their data never leaves the shores of the U.S. We can build upon this framework for years to come.”

Tegile’s advanced hybrid storage arrays combines high-performance DRAM and Flash SSD with less-expensive hard disk and a comprehensive set of data management and protection features to deliver both speed and capacity at an affordable price. Tegile’s arrays balance high performance, high capacity, features and price making them the ideal solution for a wide range of industries and applications.

About Tegile Systems
Tegile Systems is pioneering a new generation of intelligent flash arrays that balance performance, capacity, features and price for virtual desktop and database applications. With Tegile’s line of all-flash and hybrid storage arrays, the company is redefining the traditional approach to storage by providing a family of arrays that accelerate business critical enterprise applications and allow customers to significantly consolidate mixed workloads in virtualized environments.
Tegile’s patented IntelliFlash™ technology accelerates performance and enables inline deduplication and compression of data so each array has a usable capacity far greater than its raw capacity. Tegile’s award-winning solutions enable customers to better address the requirements of virtualization, virtual desktop integration and database integration than any other offerings. Featuring both NAS and SAN connectivity, Tegile arrays are easy-to-use, fully redundant and highly scalable. They come complete with built-in snapshot, remote-replication, near-instant recovery, onsite or offsite failover, and VM-aware features. Additional information is available at www.tegile.com. Follow Tegile on Twitter @tegile.