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Volume 29, Issue 5

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Jon Seals

Jon Seals

BATON ROUGE, La. — Part of the road to recovery has been mapped with the help of FEMA’s Geospatial Information Unit.

Graphics produced by the Geospatial Information Unit have given emergency managers a more complete picture of the August flood so they know where to use resources to advance recovery. Since the beginning of the disaster, the unit has provided daily updates to identify everything from where to deliver food to survivors to where available housing is.

FEMA shares graphics and data with local and state government entities so they have more resources to develop long-term recovery plans. Local, state and federal partners helped the unit create the following graphics:

  • The Civil Air Patrol and the National Oceanic and Atmospheric Administration provide aerial imagery to determine locations and the extent of damaged structures — many times in inaccessible places.
  • Satellite imagery supplied by the National Geospatial-Intelligence Agency determines flood locations and scope of damage.
  • The U.S. Geological Survey provides high water marks to model flood depths.
  • FEMA personnel provide information on structural damage and road closures.

Graphics produced by the Geospatial Information Unit also help create a more resilient Louisiana. The unit is assisting with the ongoing watershed study to develop ways to manage areas where rivers drain — watersheds — so communities can prevent or reduce infrastructure damage.

Customers to benefit from enhanced cloud security and simplified network administration

SAN FRANCISCO BT, one of the world’s leading providers of communications services and solutions, and Symantec, the world’s leading cyber security company, today announced the integration of Symantec’s latest technology into BT’s portfolio of managed security services.

With this new agreement, BT customers will benefit from enhanced visibility of incoming internet traffic and from simplified administration of network security and hybrid cloud infrastructure.

Two new Symantec products will complement the existing Symantec Blue Coat ProxySG service to bolster BT’s Managed Web Security portfolio: Symantec SSL Visibility Appliance and Symantec Cloud Service.

Symantec SSL Visibility Appliance enables organisations to cost-effectively eliminate blind spots that come with the lack of insight into encrypted data traffic on networks. Considering approximately half of all internet traffic today is encrypted, this can create a large gap in an organisation’s security posture. With SSL Visibility Appliance, customers gain the visibility and control they need over encrypted traffic to help ensure compliance with their privacy, regulatory and acceptable use policies.

Symantec Cloud Service provides global coverage and helps ensure always-on security for user devices against malware, viruses and advanced threats. It leverages real-time intelligence from Symantec’s Global Intelligence Network, the world’s largest civilian threat intelligence network, which harnesses data from more than 1 billion web requests, 2 billion emails, and 175 million endpoints to update security controls with comprehensive threat telemetry in real-time.

The agreement announced today also enables access to the Symantec Management Centre platform required for the new Symantec SSL Visibility Appliance and Symantec Cloud Service. This replaces the current Blue Coat Director capability, which will continue to be supported until at least 2020 for existing customers.

Mike Fey, president and Chief Operating Officer, Symantec, said: “Expanding Symantec’s capabilities within BT’s portfolio will provide BT customers a comprehensive service that is needed in today’s cyber security environment. By providing dedicated SSL visibility we can combat security threats hidden in encrypted traffic so that customers can focus on critical business priorities. And the Symantec Cloud Service makes it possible for customers to extend our robust Blue Coat web security capabilities to their mobile workforce, helping to protect users and information on any device and from any location.”

Mark Hughes, CEO, BT Security, said: “Monitoring network environments has become increasingly complex over the last few years, and improving visibility of encrypted traffic activity and identifying blind spots is vital for a safe and secure business. Our agreement with Symantec helps address this issue and is a new step in providing a full, comprehensive package that equips Chief Information Security Officers with the administrative tools needed to monitor their networks.”

About Symantec

Symantec Corporation (NASDAQ: SYMC), the world’s leading cyber security company, helps organizations, governments and people secure their most important data wherever it lives. Organizations across the world look to Symantec for strategic, integrated solutions to defend against sophisticated attacks across endpoints, cloud and infrastructure. Likewise, a global community of more than 50 million people and families rely on Symantec’s Norton suite of products for protection at home and across all of their devices. Symantec operates one of the world’s largest civilian cyber intelligence networks, allowing it to see and protect against the most advanced threats. For additional information, please visit www.symantec.com or connect with us on Facebook

About BT

BT’s purpose is to use the power of communications to make a better world. It is one of the world’s leading providers of communications services and solutions, serving customers in 180 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to its customers for use at home, at work and on the move; broadband, TV and internet products and services; and converged fixed-mobile products and services. BT consists of six customer-facing lines of business: Consumer, EE, Business and Public Sector, Global Services, Wholesale and Ventures, and Openreach.

For the year ended 31 March 2016, BT Group’s reported revenue was £19,042m with reported profit before taxation of £3,029m.

British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York.

For more information, visit www.btplc.com.

Tuesday, 14 February 2017 16:25

AWS Announces Amazon Chime

New unified communications service delivers frustration-free meetings with exceptional video and audio quality

Brooks Brothers, Level 3, and Vonage among the early users and partners

SEATTLE – Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), today announced Amazon Chime, a new unified communications service that makes meetings easier and more efficient than ever before. With Amazon Chime, customers can start high-quality video and audio meetings with one-click, allowing customers to host or join a meeting, chat, and share content and screens with a seamless, synchronized experience across desktops, iOS, and Android devices. To get started with Amazon Chime, visit https://chime.aws.


“Soraa is a highly collaborative company, and we rely on technology to help us work together”

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In a world where meeting attendees are often not in the same city, much less the same office building, unified communications has become increasingly more important. Arguably the most prevalent form of unified communications is meetings. Most meetings solutions are disappointing. They’re clunky and hard to use, the video is grainy and disconnects frequently, the audio quality is poor, there’s constant background noise and it’s impossible to know who’s causing it, they require long PINs to enter and join a call, and have second-rate mobile features and apps. Further, most are only good at one thing (e.g. voice calls, video conferencing, screen sharing, or instant messaging), so users often have to toggle between several different tools, none of which really solve their problem.

Amazon Chime takes frustration out of meetings, delivering very high quality video, voice, chat, and screen sharing. Amazon Chime calls all participants when a meeting starts so joining a meeting is as easy as clicking a button in the app, no PIN required. When there’s noise on calls (think about how often somebody has to say things like “could you please stop typing so close to the speaker”) or somebody joins or drops mid-call, there’s no longer mystery who it is as Amazon Chime shows a visual roster of all attendees. And, any attendee has the power to put an end to background noise by muting any noisy line. Amazon Chime offers strong mobile and desktop apps, and keeps meetings and chats synchronized across devices, so users can join meetings from anywhere via Android, iOS, Mac, and Windows apps (and seamlessly switch from mobile to desktop, or app to app whenever needed). Amazon Chime can be integrated with existing corporate directories, and provides IT administrators the ability to manage identities and control access across an organization. Amazon Chime requires no upfront investments, complicated deployment, or ongoing maintenance – customers can simply download the application and get started using the service in minutes. And Amazon Chime is one-third the cost of traditional solutions.

“It’s pretty hard to find people who actually like the technology they use for meetings today. Most meeting applications or services are hard to use, deliver bad audio and video, require constant switching between multiple tools to do everything they want, and are way too expensive,” said Gene Farrell, Vice President, Enterprise Applications, AWS. “Amazon Chime delivers frustration-free meetings, allowing users to be productive from anywhere. And with no ongoing maintenance or management fees, Amazon Chime is a great choice for companies that are looking for a solution to meetings that their employees will love to use.”

Amazon Chime offers the following benefits:

  • Like being in the same room, even when miles apart: Amazon Chime uses noise-cancelling wideband audio to deliver high-quality audio and crisp, clear HD video to make it easier to have real conversations in a meeting. And with Amazon Chime, video works great across all user devices and many conference room video systems with no upgrades required.
  • On-time meetings that can be joined with a single-click: Dialing into meetings has never been easier. Instead of trying to type in those hard-to-remember multi-digit pins, Amazon Chime calls participants when it is time for the meeting to start and lets them join with a single-click. And, those who are running behind can tap a “running late” button to automatically notify everyone in the meeting.
  • The end of “who just joined?”: Once in the meeting, Amazon Chime provides a visual roster that allows users to see exactly who has joined, who is running late, and who can’t make it. It also allows everyone to see who is talking or where background noise is coming from – no more barking dogs or loud typists – and anyone on the call can easily mute that participant.
  • Work from anywhere: Amazon Chime was built for mobile use from day one. With easy-to-use apps for Android, iOS, Mac, and Windows, Amazon Chime keeps meetings and chats synchronized across devices, and users can join meetings from any device and easily switch devices – even in the middle of a meeting.
  • Sharing made easy: Amazon Chime makes it easy to collaborate. When in a meeting, anyone can share their screen, instantly, without asking a host to “pass the ball,” or jump to a different application. For ongoing collaboration outside of meetings, Amazon Chime offers chat rooms that allow people to work together in a single place, securely storing chat history and files for ongoing reference.

Founded in 1818, Brooks Brothers is a leading retailer of fashion wear and accessories in the United States. “Historically, we used a number of unified communications applications inside Brooks Brothers for meetings, calls, and chat,” said Phillip Miller, Director of IT, Brooks Brothers. “We normally have to proactively push adoption for new tools to employees, but after starting a pilot of Amazon Chime, we quickly saw interest grow, with internal adoption now reaching 90 percent of our corporate staff without any formal rollout or training. With Amazon Chime, our users get a single application for their communications needs that works on all their devices, and now that it’s available we plan to begin retiring the multiple legacy applications we’ve been using.”

With 20 years of experience in e-commerce and consumer analytics, Connexity provides the necessary insights for marketers to build stronger relationships with their customers. “With teams located all over the world, staying connected is a challenge,” said Chris Hemphill, VP of IT, Connexity. “We needed a single communications solution for one on one meetings, brainstorming sessions, and our cross-company daily stand ups with our engineering teams. With Amazon Chime, our employees can do all this from a single app on any of their devices. The video capabilities in Amazon Chime, integrated with our conference room video system, have made our daily stand up meetings more productive. Amazon Chime helps to keep our geographically dispersed teams connected, and is integral to our communications strategy.”

Headquartered in Fremont, California, Soraa uses a patented technology to produce highly efficient LED lamps and light engines. “Soraa is a highly collaborative company, and we rely on technology to help us work together,” said Todd Antes, Senior VP of Marketing, Soraa. “We needed to replace our traditional online meetings solution, which was limited and expensive, and difficult to use. We chose Amazon Chime, which we use for online meetings, video conferencing, and screen sharing. Amazon Chime has transformed our online meetings, our employees can be productive from wherever they are, and the application works seamlessly across their devices. Amazon Chime has allowed us to save as much as 65% over our previous solution, and is now the standard at Soraa.”

Partner Support

Amazon Chime will soon be available through APN partners Level 3 and Vonage. With availability scheduled for the second quarter of 2017, Level 3 will add Amazon Chime to its suite of unified communications and collaboration solutions, providing enterprises with another powerful solution to help simplify and enhance communications. Also scheduled to be available in the second quarter of 2017, Vonage will provide Amazon Chime Pro Edition to its business customers at no additional cost, delivering a richer conferencing, video, and collaboration experience integrated with Vonage’s full range of unified communications solutions that are backed by the quality, strength, and reliability of the Vonage network.

Level 3 Communications, Inc. is a Fortune 500 company that provides local, national, and global communications provider that delivers communications services to enterprise, government and carrier customers. “Enterprises rely on the cloud to stay nimble and competitive in the digital economy. They need communication and collaboration tools, like Amazon Chime, that can break down organizational silos, and evolve with the business,” said Anthony Christie, Chief Marketing Officer, Level 3. “With Amazon Chime, delivered by Level 3, our customers have a clear advantage. They’ll have access to an agile collaboration platform, powered by AWS, with the reliability and security of Level 3’s global network. Level 3’s consultative end-to-end support model is designed to simplify the move to the cloud.”

Vonage is a leading provider of cloud communications services for businesses. “Vonage is excited to be a launch partner for AWS to bring Amazon Chime to our business customers,” said Alan Masarek, Chief Executive Officer, Vonage. “By providing Amazon Chime to Vonage business customers at no additional cost, they will now have access to Amazon Chime’s innovative, easy-to-use web-conferencing and collaboration suite, which is a perfect complement to Vonage’s robust portfolio of unified communications solutions for greater mobility, flexibility, and workplace productivity.”

Amazon Chime is now available in three versions. Amazon Chime Basic Edition is free and lets users attend meetings, call another person using voice or video, and use Amazon Chime’s messaging and chat capabilities. Amazon Chime Plus Edition adds user management, such as the ability to manage an entire e-mail domain, disable accounts, or configure Active Directory, as well as 1GB per user of message retention – all for $2.50 per user, per month. Amazon Chime Pro Edition adds the ability to host meetings with screen sharing and video for up to 100 users and also includes support for mobile, laptop, and in-room video along with unlimited VoIP support – all for $15 per user, per month.

About Amazon Web Services

For 10 years, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 90 fully featured services for compute, storage, databases, analytics, mobile, Internet of Things (IoT) and enterprise applications from 42 Availability Zones (AZs) across 16 geographic regions in the U.S., Australia, Brazil, Canada, China, Germany, India, Ireland, Japan, Korea, Singapore, and the UK. AWS services are trusted by millions of active customers around the world monthly -- including the fastest growing startups, largest enterprises, and leading government agencies -- to power their infrastructure, make them more agile, and lower costs. To learn more about AWS, visit https://aws.amazon.com.

About Amazon

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Fire tablets, Fire TV, Amazon Echo, and Alexa are some of the products and services pioneered by Amazon. For more information, visit www.amazon.com/about.

NEW YORK – Accenture (NYSE:ACN) is positioned as the overall leader and in the “Winner’s Circle” of the HfS Research 2016 Blueprint Report for Digital Marketing Operations.


Accenture secures overall lead position in Digital Marketing Operations report from HfS

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As the leader in both innovation and execution, the report praises Accenture for its track record of acquisitions that demonstrate its commitment to its vision for the evolution of digital marketing services. Accenture is also lauded for its ability to attract and retain talent and its progress on embedding automation.

“Accenture has a complete vision for digital marketing operations bolstered by smart acquisitions and complemented by automation,” said Melissa O’Brien, director, Digital Marketing Operations and OneOffice Customer Experiences at HfS Research – The Services Research Company™. “Thanks to its long-standing commitment to industrial diversification, talent strategy, and business outcomes, Accenture is helping companies move beyond the limitations of legacy systems.”

A significant element of the assessment methodology was based on the progress of service providers in realizing the As-a-Service Economy, focused on business outcome-oriented, on-demand talent and technology services.

“Digital marketing is changing rapidly and our leadership position in this report underscores our ability to leverage our talent and alliances to stay ahead of the market,” said Debbie Polishook, group chief executive, Accenture Operations. “We remain committed to embedding automation and analytics to provide our clients with transformational digital marketing services that deliver personalized customer experiences and accelerated business growth.”

Additional Accenture strengths highlighted in the report include:

  • Industry diversification and business outcome focus: Accenture has digital marketing operations clients and solid case studies spanning numerous industries. Its ability to replicate services across industry verticals and drive business outcomes is a testament to its talent and processes
  • Talent strategy: Accenture’s ex-agency talent brings an expertise and understanding of the traditional agency world with an eye toward the future.
  • Approach to automation: Accenture maintains a focused approach on the end-to-end process, embedding automation and analytics to deliver business insights and outcomes
  • Provocative acquisitions: Accenture’s acquisitions over the last few years are illustrative of the service provider’s forward-thinking vision for the evolution of this market. The acquisitions complement marketing operations and customer experience services, helping to double the service provider’s digital marketing operations business over the last two years.

The report assessed the innovation and execution capabilities of 14 major As-a-Service providers in the Digital Marketing Operations market, and reviewed their marketing content development and management, campaign management, and analytics and reporting. HfS highlights rapid changes in customer demand, competitors and talent as defining elements in modern digital marketing.

The results of this report were based on data collected in the fourth quarter of 2016, from buyers and service providers of digital marketing operations services.

The HfS Research’s 2016 Blueprint Report for Digital Marketing Operations can be accessed here.

About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 394,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

CA Advanced Authentication Designated Clear Pick for Shortlists by Analyst Firm KuppingerCole

NEW YORK & SAN FRANCISCO – CA Technologies (NASDAQ:CA) today announced it has been named an “Overall Leader” in Adaptive Authentication in the recently released Leadership Compass report from KuppingerCole, a leading analyst firm for identity and access management.


Congrats @CAInc! Named an “Overall Leader” in Adaptive Authentication by KuppingerCole!

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CA Advanced Authentication was evaluated for the report, which assessed solutions focused on adaptive authentication — the process of gathering additional attributes about users and their environments and evaluating the attributes in the context of risk-based policies.

“CA Advanced Authentication is quite flexible: it is available as a standalone product, but also integrates with CA’s and other IAM vendors’ products. It can be deployed on-premises or in the cloud, where it is fully multi-tenant,” John Tolbert, lead analyst at KuppingerCole, wrote in the report. “With a risk engine that analyzes up to 200 risk factors, and a self-learning user behavior profiling capability to facilitate continuous authentication, CA Advanced Authentication is a clear pick for shortlists when looking for an adaptive authentication solution.”

In the “Leadership Compass: Adaptive Authentication”* report, KuppingerCole calculated leaders in four categories: innovation, market presence, product and “overall.” Overall leaders were determined based on a combined rating of innovation, market presence and product. In the product segment, CA received the highest scores of “strong positive” or “positive” for security, functionality, integration, interoperability and usability.

“We’re seeing significant and growing demand for adaptive and continuous authentication,” said Mordecai Rosen, senior vice president and Security business general manager, CA Technologies. "This next generation of analytics-powered authentication is the key component to a future without passwords.”

CA Technologies at RSA Conference 2017

Visit CA Technologies in booth #3409 during RSA Conference Feb. 13 – 17 to get your security superhero identity: Captain Identity, Access Avenger, Data Breach Guardian or Agent Security. Use that identity to see CA’s integrated and interactive identity and access management demos, including: CA Identity Service, CA Single Sign-On, CA Advanced Authentication, CA Privileged Access Manager and CA Identity Suite.

For more information, please download the report and visit CA Security Solutions.

* KuppingerCole, “Leadership Compass: Adaptive Authentication,” by John Tolbert, February 2017

About CA Technologies

CA Technologies (NASDAQ:CA) creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy. Software is at the heart of every business in every industry. From planning, to development, to management and security, CA is working with companies worldwide to change the way we live, transact, and communicate – across mobile, private and public cloud, distributed and mainframe environments. Learn more at www.ca.com.

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