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Winter Journal

Volume 28, Issue 1

Full Contents Now Available!

Jon Seals

The debate about build versus buy has raged for years. But the total cost of owning your own data center outweighs the perceived benefits, and it looks like the argument in favor of “buy” may have gained the upper hand once and for all.

Let’s talk about it, though, from the point of view of people who are considering building their own and see how their claims stand up to the current state of backup.



In all the big news about the impact of mobile technology on small to midsize businesses (SMBs), one item that stands out is that SMBs that adopt mobile strategies outperform those that do not. This data comes from a recent study on the mobile revolution by the Boston Consulting Group and Qualcomm. Another report from Juniper Research found that in 2014, SMBs contributed $630 billion to the growing mobile industry, which is nearly triple the number from four years prior.

That kind of growth proves that SMBs are not only adopting mobile technologies; they are relying on it to fuel their business growth and change the ways that business is done.



Monday, 23 February 2015 00:00

Can IT Evolve Beyond the Cloud?

Everyone in IT is anxious to see how the cloud shakes out. When all is said and done, what will the enterprise look like when cloud computing becomes the established model for IT infrastructure?

And some are looking even farther into the future, wondering what, if anything, will come after the cloud?

To be sure, there is no shortage of predictions over how the cloud will evolve over time. IDC’s most recent assessment has hybrid infrastructure heading into 65 percent of enterprises within the year and predicts that by 2017, 20 percent of the industry will be using the public cloud as a strategic resource. As well, more than three quarters of IaaS offerings will be redesigned, rebranded or phased out over the next two years as providers concentrate on more lucrative services higher up the stack.

The utility of the cloud is beyond question at this point, so while most experts can debate the merits of the various architectures, it is hard to imagine IT in the future without a significant cloud presence. NetSuite CEO Zach Nelson told the Australian Financial Review last fall that he believes the cloud to be “the last computing architecture,” because there is no way to improve upon always-on data access from any device anywhere in the world. This may be true, but it was also true in the early 1970s that computer technology was simply too expensive and too complex for the average citizen.



As your customers decide whether or not to move their cloud-based file sharing to a hybrid cloud, they will have many questions along the way. Of course, some questions are more common than others – and as their managed service provider, you should be prepared to answer them.



(Tribune News Service) -- A hiker lost in the mountains of New Mexico called 911 repeatedly, but was routed seven times to non-emergency lines.

A 911 call made by an elderly woman from her home in Texas was picked up by an emergency dispatcher in Tennessee, some 700 miles away.

And an emergency call made last month from a middle school in Delano, Calif., after a young student collapsed and later died there, was routed to a 911 dispatcher in, of all places, Ontario, Canada.

Hundreds of millions of Americans have moved rapidly from traditional land lines to relying on various forms of wireless phone services, making the 911 emergency system ever more complex, experts say, and therefore more subject to misrouted calls or misidentified locations.



Recently, we had a client pick up a new contract with a company that was escaping a relationship with a bad IT provider. The transition was a nightmare for the business. Why? Because their previous IT company had constantly kept them in the dark about the state of their technology.

How transparent are YOU with your clients?

When you say, “Honesty is the best policy,” you'd better mean it. Be as open as possible with your clients without overloading them on the technical stuff. It’s all about building trust, and you can’t do that if they think you’re keeping secrets from them. Even if something goes wrong with a bad bug or a security breach, you need to keep them in the loop. Own up to everything you do, good and bad, and if it’s bad – make it right.



In the wake of a natural disaster, about a quarter of businesses never reopen. Whether due to primary concerns like a warehouse flooding, secondary complications like supply chain disruption, or indirect consequences like transportation shutdown that prevents employees from getting to work, there are a broad range of risks that can severely impact any business in the wake of a catastrophe that must be planned for.

Planning and securing against natural disaster risks can be daunting and exceptionally expensive, but researchers have found that every dollar invested in preparedness can prevent $7 of disaster-related economic losses. Check out more of the questions to ask and ways to mitigate the risk of natural disasters for your organization with this infographic from Boston University’s Metropolitan College Graduate Programs in Management:



The widespread popularity of social media and associated mobile apps, especially among young people, has potential in public safety, a new study finds.

Use of such sites as Facebook and Twitter has become so significant that universities should strongly consider utilizing them to spread information during campus emergencies, according to a study from the University at Buffalo School of Management called Factors impacting the adoption of social network sites for emergency notification purposes in universities.

Social media not only enables campus authorities to instantly reach a large percentage of students to provide timely and accurate information during crisis situations, the study states, but sending messages through social networking channels also means students are more likely to comply with emergency notifications received.



MADRIDInteroute, owner operator of Europe's largest cloud services platform has announced that Meta4, a global company specialising in Human Resources services and solutions (HCM), has chosen to host its SaaS services platform in Interoute’s Cloud.


Meta4, sets the benchmark in the international HR software market, and has ambitious growth plans to expand its SaaS platform across all continents. In order to support this expansion it required an international provider with the global cloud capacity to host the applications that help power the platform. Interoute’s Data Centre in Madrid provides Meta4 with a powerful and flexible dedicated hosting environment which enables Meta4 to create a private cloud environment integrated within Interoute’s pan European network. Meta4 runs it main services from Interoute’s Madrid Data Center with the capability to connect to its backup data centre in Europe through Interoute’s low latency network.


Meta4 cloud solutions offer HR professionals state-of-the-art technology with the best possible user experience for managing the complete employee cycle, from payroll and personnel administration through to global talent management. These integrated solutions take advantage of the benefits of the cloud to meet all the challenges of human capital management, and increasing enterprise productivity and efficiency.

Diego Matas, Regional Director Interoute Spain, commented, “We are pleased to offer Meta4 our global network and cloud computing capability to help it better serve its customers around the world”.

For many people, stepping into the office can feel like stepping back in time. In an age where so many people carry around mobile computers in their pockets, employees have become frustrated at being forced to use cumbersome technologies such as VPN and FTP to remotely access files stored on an on-premises file server. As a result, many of these employees have resorted to storing more of their data in free, non-secure cloud services like Dropbox.

How do MSPs reconcile the virtues of the file server with the benefits of cloud file sync? One way is to cloud-enable the file server. Here are three ways cloud-enabling the file server keeps the file server sexy and makes your clients happy: