Spring World 2017

Conference & Exhibit

Attend The #1 BC/DR Event!

Summer Journal

Volume 29, Issue 3

Full Contents Now Available!

Jon Seals

Users can now build reports and analyze Ansible Tower automation data for compliance and auditing with Splunk Solutions

RALEIGH, N.C.--()--Red Hat, Inc. (NYSE: RHT), the world's leading provider of open source solutions, today announced the availability of the Ansible Tower App for Splunk, an application that integrates Ansible Tower by Red Hat with Splunk® Enterprise and Splunk Cloud. The application brings the power and variety of Splunk analytics queries to Ansible Tower automation, and enables Ansible Tower and Splunk customers to view rich Ansible automation data in Splunk solutions where it can be correlated with other data sources throughout the application delivery lifecycle, providing new levels of operational intelligence.

“Management's Discussion and Analysis of Financial Condition and Results of Operations”

Tweet this

The Ansible Tower App for Splunk enables customers to more deeply analyze the data generated by Ansible Tower automations and generate customized reports. These reports can then be shared between teams to facilitate operational decisions and activities. Ansible Tower data stream now available in the Splunk platform includes:

  • Ansible Tower system tracking data imports Ansible system facts into the Splunk platform, including details about services, packages and even hardware data. This data offers administrators the necessary tools to audit and verify that machines are in compliance, see how machine configurations have drifted over time, and compare system configuration across machines.
  • Ansible Tower activity streams pulls the full output of Ansible Tower job status including job details, activity streams, and Ansible run logs. This data helps administrators understand the efficiency of their automated processes.
  • Ansible Tower administrative event data indicates which user made what changes and when they were made. This enables organizations to have a detailed audit trail for compliance and remediation.

Supporting Quotes

Stacy Regan, director, IT Service Transition and Operation, Surescripts

“At Surescripts, Ansible Tower helps us automate our infrastructure from the network all the way to the individual applications on servers. Ansible Tower’s integration with the Splunk platform will enable us to report and analyze our operational audit data, providing vital systems state and performance statistics."

Tim Cramer, head of Ansible engineering, Red Hat

“This new integration with Splunk Platform enables our users to add significant functionality to the system tracking features that Ansible Tower already offers. Pairing the powerful automation of Ansible Tower with the Splunk Platform’s operational insights across the build pipeline will help our users to report on facts across systems and job output, providing the consumable data they need to make decisions about their IT infrastructure and processes."

Jon Rooney, senior director, IT Solutions Marketing, Splunk

“Automation data streams are incredibly rich sources of operational insight, providing a wealth of information about what’s happening in a modern enterprise IT environment. With the new Ansible Tower application for Splunk, users can directly access the Ansible Tower audit and metadata streams from within the Splunk pPplatform, providing visibility into the provisioning, deployment and configuration management task automated by Ansible.”

Additional Resources

Connect with Red Hat

About Red Hat, Inc.

Red Hat is the world's leading provider of open source software solutions, using a community-powered approach to provide reliable and high-performing cloud, Linux, middleware, storage and virtualization technologies. Red Hat also offers award-winning support, training, and consulting services. As a connective hub in a global network of enterprises, partners, and open source communities, Red Hat helps create relevant, innovative technologies that liberate resources for growth and prepare customers for the future of IT. Learn more at http://www.redhat.com.

Forward-Looking Statements

Certain statements contained in this press release may constitute "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements provide current expectations of future events based on certain assumptions and include any statement that does not directly relate to any historical or current fact. Actual results may differ materially from those indicated by such forward-looking statements as a result of various important factors, including: risks related to the ability of the Company to compete effectively; the ability to deliver and stimulate demand for new products and technological innovations on a timely basis; delays or reductions in information technology spending; the integration of acquisitions and the ability to market successfully acquired technologies and products; fluctuations in exchange rates; the effects of industry consolidation; uncertainty and adverse results in litigation and related settlements; the inability to adequately protect Company intellectual property and the potential for infringement or breach of license claims of or relating to third party intellectual property; risks related to data and information security vulnerabilities; the ability to meet financial and operational challenges encountered in our international operations; ineffective management of, and control over, the Company's growth and international operations; and changes in and a dependence on key personnel, as well as other factors contained in our most recent Quarterly Report on Form 10-Q (copies of which may be accessed through the Securities and Exchange Commission's website at http://www.sec.gov), including those found therein under the captions "Risk Factors" and "Management's Discussion and Analysis of Financial Condition and Results of Operations". In addition to these factors, actual future performance, outcomes, and results may differ materially because of more general factors including (without limitation) general industry and market conditions and growth rates, economic and political conditions, governmental and public policy changes and the impact of natural disasters such as earthquakes and floods. The forward-looking statements included in this press release represent the Company's views as of the date of this press release and these views could change. However, while the Company may elect to update these forward-looking statements at some point in the future, the Company specifically disclaims any obligation to do so. These forward-looking statements should not be relied upon as representing the Company's views as of any date subsequent to the date of this press release.

Red Hat, Red Hat Enterprise Linux, the Shadowman logo and Ansible are trademarks or registered trademarks of Red Hat, Inc. or its subsidiaries in the U.S. and other countries. Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.

Splunk>, Listen to Your Data, The Engine for Machine Data, Hunk, Splunk Cloud, Splunk Light, SPL and Splunk MINT are trademarks and registered trademarks of Splunk Inc. in the United States and other countries.

CloudHealth Helps Manage Microsoft Azure Environments by Providing Better Visibility, Automation and Governance

BOSTON--()--CloudHealth Technologies, the leader in cloud service management, today announced its support for organizations managing applications, infrastructure and services across multiple public cloud service providers, including Microsoft Azure.

“Typical Enterprise Uses Six Cloud Computing Services, Survey Shows.”

Tweet this

The move reflects a growing trend among the CloudHealth Technologies customer base and, by extension, the broader business world, as relying on a mix of Infrastructure as a Service (IaaS) offerings – including Microsoft Azure, Amazon Web Services and Google Cloud Platform – is becoming the new normal.

A recent study found that 82 percent of enterprises use a multi-cloud strategy1. Despite certain complexity challenges that arise when managing disparate service providers, the growth of multi-cloud is not surprising. Its increasing popularity stems from various business drivers, including a wish to minimize reliance on a single vendor, maintain flexibility and choice, and reduce risk of downtime. It can also occur as separate departments within an organization adopt different cloud providers over time.

“At Six Nines we are big proponents of a multi-cloud strategy,” said Jason Cutrer, Founder and President, Six Nines. “Our mission is to help our customers adopt and support the cloud responsibly, and ensure it’s an effective business driver. What we see is that having a multi-cloud environment offers benefits of flexibility, control, and scale.”

To reflect the rise of multi-cloud strategies and Azure, CloudHealth helps customers who run infrastructure across multiple clouds simplify their cloud management. Specifically, CloudHealth provides Azure customers with the following:

  • Visibility into all subscriptions, cost centers, and enrollments across cost, usage and performance (CPU, memory, and disk).
  • Access to burn-down reports to track spend against Enterprise Agreements.
  • Customizable policies to alert on changes in cost, usage or performance.
  • Recommendations for virtual machine (VM) rightsizing, enabling customers to identify and downsize underutilized VMs.
  • Migration assessments that deliver recommendations of VM types, region, and associated projected costs when moving workloads to Azure.

“Cloud service providers aren’t necessarily one-size-fits-all,” said Joe Kinsella, CTO and Founder of CloudHealth Technologies. “Our mission is to keep pace with the needs of our customers, many of whom have a multi-cloud environment. In order to deliver on our promise of providing a single platform for all their cloud services, we must ensure that CloudHealth supports all their public, private and hybrid cloud environments.”

The CloudHealth platform is available for Azure users starting immediately.

About CloudHealth Technologies
CloudHealth Technologies gives organizations a new, more efficient way to visualize, optimize, and automate their cloud environments. The CloudHealth Cloud Service Management platform integrates with services across the datacenter and cloud, giving enterprises, startups, and service providers access to a centralized hub of robust data analytics. Using a policy-driven approach aligned to business processes, customers leverage CloudHealth to drive cost savings, improve agility, enhance security, and reduce complexity. With CloudHealth, customers are able to innovate faster without sacrificing governance or control.

The world’s cutting-edge companies rely on CloudHealth to meet their cloud management needs, including Amtrak, Dow Jones, Acquia, and Sumo Logic, among others. Based in Boston, MA, the company is backed by Sapphire Ventures, Scale Venture Partners, .406 Ventures and Sigma Prime Ventures. For more information, visit www.cloudhealthtech.com or follow us on Twitter @cloudhealthtech and LinkedIn.

1. Source: Forbes. “Typical Enterprise Uses Six Cloud Computing Services, Survey Shows.” February 9, 2016.

Related Resources

eBook: 8 Best Practices to Reducing Spend in Azure

New Ads Part of Integrated Technology and Media Partnership that Brings to Life CA’s Capabilities

NEW YORK--()--CA Technologies (NASDAQ:CA) today launched two new TV ads that highlight how apps are at the center of a new world driven by software. The ads deliver a clear message: CA is the partner to help you succeed in the App Economy.

“We’re living and working in an app-centric world and the ads speak directly to its challenges and its opportunities”

Tweet this

The spots expand upon the “app culture” campaign developed to support CA’s role as the technology sponsor of the 2016 America’s Choice Election on CNN. The ads will run on the network during the nights of Presidential debates that begin tonight and continue through Election Night, and into 2017.

“We’re living and working in an app-centric world and the ads speak directly to its challenges and its opportunities,” said Lauren Flaherty, chief marketing officer, CA Technologies. “CNN’s election coverage is massive. We wanted ads that would resonate well within the sensational atmosphere of this election and at the same time show how CA can help companies navigate and shape this new world.”

The new ads running on the series of Presidential debates include:

  • The Front PorchHumorously juxtaposing the many different points of view arising in the U.S. this election season, this ad shows that, among our different opinions, there is one thing we can unanimously agree on the need for great apps.
  • Demand Never DiesUsing the zombie craze as a metaphor for consumers’ insatiable hunger for high-performing apps, this ad conveys that, thanks to CA Technologies, businesses can satisfy their customers’ demands and will live to see another day.

The new ads, created and produced by John McNeil Studio, bring to life CA’s role as a trusted partner in the Application Economy. The ads also give CA a platform to showcase the innovative technology being used by CNN to power the CNN Politics app.

Launched last April, the CNN Politics app was built in partnership with CA Technologies. The data-centric app -- built using CA API Management solutions and CA App Experience Analytics -- gives voters access to the data driving the political landscape and puts them on level footing with the experts to understand who is winning the 2016 U.S. presidential election now and why.

About CA Technologies

CA Technologies (NASDAQ:CA) creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy. Software is at the heart of every business in every industry. From planning, to development, to management and security, CA is working with companies worldwide to change the way we live, transact, and communicate – across mobile, private and public cloud, distributed and mainframe environments. Learn more at www.ca.com.

Follow CA Technologies

Legal Notices

Copyright © 2016 CA, Inc. All Rights Reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies.

Enterprises and small-to-medium businesses among those empowering their workforce and customers with modern tools


SANTA CLARA, Calif.--()--As organizations of all sizes embrace digital transformation and adopt new technologies, business document sharing workflows like those in Citrix ShareFile are a critical solution to how work gets done. Businesses that are investing in ensuring that employees, customers and partners are able to collaborate on business documents across any device, at any time, while maintaining a high level of security, are experiencing increased productivity and ROI. According to ‘The 2016 State of Digital Transformation’ research by Altimeter, 41% of leaders surveyed said they’ve witnessed an increase in market share due to digital transformation efforts, and 37% cite a positive impact on employee morale.

Saving Time and Physical Space, While Improving Interactions with Clients

At Steve Nelson’s CPA practice, keeping client documents secure at all times was a big challenge given the amount of files required to be shared in order to get work done. Attaching documents to emails was simply not an option and using outdated FTP (file transfer protocol) solutions without proven secure file sharing capabilities were off the table. To solve this security challenge, Steve found Citrix ShareFile which not only offered his firm a secure and easy way to share files but also provided his clients a way to easily send and receive files electronically. Instead of depending on physically mailing documents, which normally took 2-4 days, his firm is able to instantly send and receive documents securely which saves time. As a result, his team has saved a week worth of work during tax season, reduced physical storage space need for paper filing and provided his clients a collaborative tool that increases overall productivity for both parties. Implementing ShareFile has allowed him to grow his business by 10% by lowering overhead, paper and office space costs.

Real Time Document Collaboration Delivers Greater Safety and Improves Productivity

When pilots are flying with their devices at 30,000 feet at any given time, how do you securely deliver and collaborate on documents that are critical to the safety of passengers and crew? Fair Wind Air Charter was faced with the challenge of keeping these devices synced, in real time so their entire staff including pilots, mechanics, and crew had the latest information. To comply with FAA rules and regulations including redundancy, security of access and a slew of requirements, the company needed a solution that went beyond consumer grade features and functionality. As a result of implementing ShareFile, the company has now set up each of their aircrafts as separate clients which gives them individual granular control over the types of libraries and files they can access, read, edit, upload and download. Whether they are on the ground or in the air, pilots now are able to synch documents in real time. Reliability combined with useful features like the ability to securely send and request files via the Outlook plug-in have made getting work done more efficient. Additionally, real time document status updates to see when a document is accessed, downloaded and edited ensures all parties are up to date. For example, when a FAA employee receives or sends a file, Fair Wind Air Charter instantly gets an activity notification. Since implementing ShareFile, the company has seen improved productivity, reduced paper usage and expanded ShareFile use into other parts of the business, like finance.


Alex Beringer, chief operating officer, Fair Wind Air Charter

“We transport clients around the globe and their safety is our top priority. So making sure documents like flight manuals and safety inspection ledgers are secure and up to date in real time is critical. Since we’ve implemented ShareFile, our workforce has changed how we collaborate, internally and externally, on these types of documents. As a result, we’re able to get more done in less time all while maintaining our safety standard.”

Nate Spilker, vice president, cloud services, Citrix

“Businesses are turning to new technologies that will help grow their business and stay ahead of the competition. It’s our mission to deliver business tools that organizations of all sizes can easily adopt and bring value not only to employees but all parties involved in business document collaboration. Across various vertical industries, our customers are seeing the value that ShareFile delivers by reduced costs, business growth and an increase in workforce productivity.”

Related Links

Follow Citrix

About Citrix

Citrix (NASDAQ:CTXS) aims to power a world where people, organizations and things are securely connected and accessible to make the extraordinary possible. Its technology makes the world’s apps and data secure and easy to access, empowering people to work anywhere and at any time. Citrix provides a complete and integrated portfolio of Workspace-as-a-Service, application delivery, virtualization, mobility, network delivery and file sharing solutions that enables IT to ensure critical systems are securely available to users via the cloud or on-premise and across any device or platform. With annual revenue in 2015 of $3.28 billion, Citrix solutions are in use by more than 400,000 organizations and over 100 million users globally. Learn more at www.citrix.com.

For Citrix Investors

This release contains forward-looking statements which are made pursuant to the safe harbor provisions of Section 27A of the Securities Act of 1933 and of Section 21E of the Securities Exchange Act of 1934. The forward-looking statements in this release do not constitute guarantees of future performance. Those statements involve a number of factors that could cause actual results to differ materially, including risks associated with the impact of the global economy and uncertainty in the IT spending environment, revenue growth and recognition of revenue, products and services, their development and distribution, product demand and pipeline, economic and competitive factors, the Company's key strategic relationships, acquisition and related integration risks as well as other risks detailed in the Company's filings with the Securities and Exchange Commission. Citrix assumes no obligation to update any forward-looking information contained in this press release or with respect to the announcements described herein. The development, release and timing of any features or functionality described for our products remains at our sole discretion and are subject to change without notice or consultation. The information provided is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making purchasing decisions or incorporated into any contract.

© 2016 Citrix Systems, Inc. All rights reserved. Citrix and ShareFile are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the U.S. Patent and Trademark Office and in other countries. All other trademarks and registered trademarks are property of their respective owners.

ANNAPOLIS, Md.--()--September is recognized as National Preparedness Month, reminding citizens that emergencies and disasters can strike at any time and it’s never too early to prepare and plan. As part of America’s PrepareAthon! Campaign,Maryland Emergency Management Agency (MEMA) encourages Marylander’s to download the award-winning MARYLAND Prepares mobile app. This free resource is available for download on the iTunes and Google Play app stores, and can also be accessed through the state’s official website, Maryland.gov, or MEMA’s website, mema.maryland.gov.

#NationalPreparednessMonth @NIC_Maryland award-winning #MARYLAND Prepares #mobile #app for severe weather &disasters

Tweet this

The MARYLAND Prepares mobile app provides Marylanders with the resources needed to prepare and respond to severe weather emergencies such as tornados and hurricanes. The mobile app is also used by MEMA to push real-time alerts to Marylanders during emergencies including power and natural gas outages.

Besides providing alerts and emergency information on-the-go, the citizen-centric mobile app includes the tools for Marylanders to create interactive emergency kits, build customized family communication plans, and view preparation guides, keeping residents better informed and prepared. The “I’m Safe” capability integrates with the phone’s text message, email and social networking features to allow residents to alert family members that they are safe following a disaster. Real-time notifications are sent directly to the device from MEMA, providing the most up-to-the-minute information for residents in the event of an emergency.

"Free resources available to the public, like the MARYLAND Prepares app, are a great way for Marylanders to learn, take action, be ready for emergencies and disasters," said MEMA executive director, Russ Strickland.

According to a recent study conducted by the Federal Emergency Management Agency (FEMA) and community Preparedness Division (CPD), 66 percent of Americans living in areas with a history of severe weather reported they had access to information on how to be better prepared, in the last six months. This data indicates that community and individual awareness on how to be prepared for an emergency or natural disaster is strongly influenced by innovative government services like MARYLAND Prepares mobile app, and communication efforts.

The MARYLAND Prepares mobile app was developed at no charge for the Maryland Emergency Management Agency (MEMA) by NIC Maryland, through the self-funded eGovernment services contract with the State Department of Information Technology (DoIT).

About NIC Maryland

NIC Maryland builds, operates, maintains, and markets the official website of the state of Maryland, www.maryland.gov and its digital government services. NIC Maryland is a collaborative public/private partnership managed by the Department of Information Technology (DoIT) and NIC Maryland. NIC Maryland helps Maryland state and local government entities web-enable their services and operates without tax funds through a self-funded digital government services contract. NIC Maryland has developed dozens of eGov products and services for the state of Maryland since the contract was awarded in August 2011.

About NIC

Founded in 1992, NIC (NASDAQ: EGOV) is the nation's leading provider of innovative digital government solutions and secure payment processing, which help make government more accessible to everyone through technology. The family of NIC companies provides digital government solutions for more than 4,500 federal, state, and local agencies in the United States. Forbes has named NIC as one of the “100 Best Small Companies in America” six times and the company has been included four times on the Barron’s 400 Index. Additional information is available at http://www.egov.com.

EVOLVE WFM is the market’s first true SaaS workforce management solution. It features the most advanced capabilities such as analytics-based forecasting and user-defined scheduling in an elastic, cost-effective cloud based deployment model

September 26, 2016 07:00 AM Eastern Daylight Time

PARAMUS, N.J.--()--NICE (Nasdaq:NICE) today announced the release of the market’s first continuous delivery workforce management solution, EVOLVE WFM. The cloud-based solution brings NICE’s leading enterprise-class workforce management technologies to the small- to mid-sized contact center market.

New @NICELtd EVOLVE #WFM to be first true #SaaS #workforcemanagement solution. #SMB #CCTR #Custserv

Tweet this

EVOLVE WFM offers a set of sophisticated tools for automated scheduling and real-time adherence to help organizations handle the complexities of the modern contact center environment in a simple manner. IT support costs are negligible, as there is no software installation or server maintenance. The continuous delivery model meanwhile ensures immediate availability and instant upgrades that are seamless and non-disruptive to business continuity. The solution is available around the globe, over Amazon Web Services.

Designed to require minimal training, EVOLVE WFM is easy to self-configure, offering an intuitive, web-based workforce management interface with drag-and-drop simplicity. The user is thus able to focus on the management task at hand, rather than the technical processes involved. The solution includes the following capabilities:

  • Advanced forecasts based on an analytical assessment of the contact center’s history of interactions
  • Efficient scheduling using detailed user-defined work-rule parameters
  • Proactive optimization tools for intraday scheduling, including real-time adherence monitoring
  • Agent workstations for self-managed schedule availability and coordination

“It’s time for contact centers to move beyond spreadsheet-based workforce management. While this can be particularly challenging for small to mid-sized companies, it also offers them tremendous return on investment,” said Nancy Jamison, principal analyst, Frost & Sullivan. “NICE’s EVOLVE WFM is a perfect fit for this underserved market and will provide a viable option for thousands of companies that are looking for advanced WFM functionality in an affordable package.”

“For the SMB contact center market, the SaaS model is the key to delivering high quality solutions that meet customers’ expectations for availability, performance, and cost-effectiveness,” said Miki Migdal, President of the NICE Enterprise Product Group. “EVOLVE WFM addresses all of these needs, offering new feature and functionality upgrades in real time in a simple package. Leveraging NICE’s global experience and leadership in workforce optimization, this solution enables businesses to maintain the right staffing levels at the right times in order to deliver a perfect customer experience.”

To learn more about NICE EVOVLE WFM, click here.

About NICE
NICE (Nasdaq: NICE) is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE solutions help the world’s largest organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Migdal, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

Easy-to-use tool uses key performance indicators to measure performance and provide insight, helping to show the value of records and information programs and get more from information


BOSTON -- As the value, and importance, of effective information management continues to rise, organizations are placing greater emphasis on understanding their information as an essential business requirement. In turn, traditional records and information management (RIM) programs have been transformed into the more holistic and global category of information governance, moving beyond just compliance and security into uncovering the value of their information. This has challenged RIM professionals to provide greater transparency into the sophistication and performance of their program, identifying actionable insights that can make information more valuable.

To help RIM professionals meet these challenges, Iron Mountain Incorporated® (NYSE: IRM), the global leader in storage and information management services, will be showcasing its new Iron Mountain Analytics Dashboard at the ARMA Live! 2016 conference. Designed with input from those RIM professionals tasked with designing, implementing, enforcing and measuring information governance programs within public and private organizations across all industries, the Analytics Dashboard provides instant access to programs managed by Iron Mountain, identifying opportunities for program improvement and advancement. This can help fundamentally change how RIM professionals perform their responsibilities, allowing them to focus on analyzing data and making impactful changes to achieve both corporate governance and business performance goals.

Using advanced data visualization the easy-to-use dashboard provides organizations and departments immediate global visibility into their records and information management programs to help identify potential risk and compliance concerns, as well as opportunities to apply greater retention controls to their information. With the ability to benchmark comparisons of key metrics, customers also can see how they stack up against their industry peers. Additionally, they can use these metrics to measure the health of their programs with the Iron Mountain Risk Indicator, further demonstrating effectiveness against internal goals and identifying opportunities for building the business case for change, and then monitor their progress towards those opportunities for program transformation.

Key metrics available in the Analytics Dashboard include:

  • Retention Schedules – Organizations can properly manage their offsite storage inventory and associated timely dispositions in accordance with their records retention schedules, uncovering potential storage cost savings.
  • Retention Tracking – Through tracking the volume of record retention holds for offsite storage inventory down to the department level, organizations can ensure they are correctly categorizing and managing their information regardless of geography, helping to mitigate compliance risks.
  • Improved Inventory Tracking – By providing insight into offsite storage carton inventory that may be missing required key metadata, organizations gain a better understanding of their overall storage and can better apply retention.
  • Internal & Peer Benchmarking – With agreed-upon key performance indicators that demonstrate the health, effectiveness and return on investment of records and information management programs, information governance leaders can benchmark against peers within their industry, reporting the findings to leadership to bolster the business value of their organization’s program.

“The value of an organization’s information has never been greater, and information governance professionals find themselves at the forefront of many of the key information- and data-driven value initiatives for their organization. To help address these challenges, we created the Analytics Dashboard. It represents a giant leap forward in how our customers interact with Iron Mountain and their information,” said Kevin Coughlin, Director of Product Management at Iron Mountain. “Giving them the critical insight required to meet their information governance challenges. With this information simply collected and cleanly presented, our customers are now able leverage the data to influence leadership for crucial program improvements.”

For more information on Iron Mountain’s solutions for managing information governance, visit www.ironmountain.com/Knowledge-Center/Topics/Govern-Information.aspx.

About Iron Mountain
Iron Mountain Incorporated® (NYSE: IRM) is the global leader in storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain’s real estate network comprises more than 85 million square feet across more than 1,400 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding, helping organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts. Visit www.ironmountain.com for more information.

The Business Continuity Institute - Sep 27, 2016 16:04 BST

The risks posed by cyber attacks and reputational damage are increasingly worrying small and medium-sized enterprises according to Zurich Insurance Group’s third annual global SME survey. Among respondents, concerns about cybercrime have almost tripled since 2013 (11% vs 4%), while worries about reputational damage have also increased (14% vs 8% three years ago). Globally, SMEs’ risk awareness increased over the past years as only 7% don't see any risks for their business in 2016.

European SMEs’ awareness and perception of various types of risk have increased since the survey started in 2013. Concerns about cybercrime tripled among European SMEs (12% vs 4%), while the perceived risk of reputational damage doubled (14% vs 7%). Concerns about fire risk also doubled (10% today vs 5%).

Perceived risks in Latin America differ significantly from those in other regions and, since 2013, concerns about natural catastrophes have almost tripled (14% vs 5%). Worries about the risks of damage to corporate transport – including corporate fleets and vehicles -- have more than doubled (13% vs 5%). But, on the bright side, confidence in partners and suppliers has increased (12% see risks here, as opposed to 23% in 2013).

SMEs in Asia Pacific are worried about fire, cybercrime, technological vulnerabilities, health and safety of customers or employees, and corruption, which have almost doubled. However, the fastest-growing concern is the threat of reputational damage, which rose to 12% from 2%.

In the US, risk awareness has risen across the board. Interestingly, technology failures and vulnerabilities feature among the top three risks in the US - significantly higher than in the other regions surveyed. The SMEs’ concerns over risks of theft (18% vs 9%) and damage related to corporate transport (14% vs 6%) also roughly doubled.

Tuesday, 27 September 2016 00:00

Platform Update Ushers In New Era for Email

Patented DITA-based email software promises productivity gains as time spent sending/replying to emails is slashed, errors are eliminated, and collaboration is simplified

CLEVELAND, Ohio – The average knowledge (office) worker uses it 13 hours a week, or 650 hours a year (assuming two weeks' vacation),1 and yet email technology hasn't changed much in the 20 years it's been around—until now, with the introduction of the Centralpoint Email Portal, a patented DITA2 -based email interface by Oxcyon, Inc., a user experience platform (UXP) vendor as recognized by Gartner, Inc., a leading provider of technology research to global technology business leaders. The Oxcyon introduction is expected to help organizations recoup nearly half the time now spent by knowledge (office) workers sending and replying to emails.


As the newest version of the Centralpoint UXP, the software validates user identity; unifies disparate email and enterprise content management silos; and delivers email via other third-party providers such as Microsoft Exchange, Google, Hotmail, Centralpoint's secure email (whose message body does not leave the server), other custom systems, and SMTP.

The release of the Centralpoint DITA Mail Portal ensures that emails with elements (traditional or DITA-created files), when reopened, are current. For example, if a user authors a document, which includes a reference to a product and its price, and upper management changes the price of the product the next day, the document will be updated for the sender or recipient without anyone touching that document again.

By making possible the effective management of content and data access, and by serving as a central repository of references to third-party systems, the software enables time spent on emails to be slashed. Files and send/reply messages are assembled and authored leveraging DITA. Users can drag and drop data sources (bits of information) from Centralpoint and/or other systems to assemble and send emails using intuitive menus appearing in the email interface. This makes it possible for document updates and data sources to be tethered live to the author and recipients. 

Furthermore, the menus are personalized for each user according to the user's job function and role. These capabilities are expected to enhance ease-of-communication and facilitate greater collaboration within organizations. The software also provides standard responses for any situation and for international clients using their languages. Equipping users with the data elements they need to assemble new emails or error-free responses in seconds ensures governance over corporate communications, thus eliminating the need for a review process in most cases.

"Our patented DITA assembly of messages make email the collaborative tool it should have always been," declares Samuel Keller, Oxcyon founder, CEO, and inventor of the Centralpoint technology. "As it turns out email is both the problem and the solution."

The portal's many capabilities include support of web services, mobile devices, DITA document creation (Word, PDF, PPT, XLS), integration with back office systems, on premise or cloud installation, central management of digital assets, business intelligence, data transfer or transformation of legacy mail, and even gamification. For more or to see it, visit www.oxcyon.com/email.

1Report: The Social Economy, Unlocking Value and Productivity Through Social Technologies, McKinsey Global Institute

2DITA (Darwin Information Typing Architecture) is an XML (Extensible Markup Language) data model for authoring and publishing.

Oxcyon is a Cleveland-based, privately owned leader in the Digital Experience Platform market with offices in Cleveland, Akron, Los Angeles, and Australia. It partners with 150-plus professionals responsible for implementing the Centralpoint User Experience Platform. For more on Oxcyon products, contact, James Venus, VP of Oxcyon, Inc., 17520 Engle Lake Drive, Middleburg Hts., Ohio 44130, Tel: 440.239.8619, Email: jvenus@Oxcyon.com, visit www.oxcyon.com.

8.0 release automates complex migrations for Linux servers, expands SDK

IRVINE, Calif. – Double-Take, the leading provider of IT Modernization solutions, announced today Double-Take 8.0, bringing enhanced functionality to the Double-Take suite of products, including Double-Take Availability, Double-Take DR, Double-Take Move and Double-Take Cloud Migration Center. Among the major enhancements:

  • Linux support for Double-Take Move, automating complex migration processes for Linux servers; offering low-risk, quick deployment and near-zero downtime migrations to and from physical, virtual and cloud environments
  • An expanded software development kit (SDK) including RESTful APIs enabling the integration of Double-Take functionality within partner or customer applications and third-party consoles or enterprise monitoring systems

In a recent high availability/disaster recovery (HA/DR) survey conducted by Vision Solutions/Double-Take, 38 percent of respondents identified Linux as playing a key role in their IT infrastructure, highlighting the importance of Double-Take’s Linux support.

“At Double-Take, we understand the intricacies associated with migrations of Linux-based systems and how complex they can be, which is why we put a major emphasis on automation and ease of use,” said Nicolaas Vlok, chief executive officer and president of Double-Take. “Similarly, the expanded Double-Take SDK offers new options for integrating third-party systems and applications with the Double-Take suite’s industry-leading functionality.”

Double-Take 8.0 builds upon Double-Take’s already outstanding offerings, upgrading performance and improving usability to create a seamless experience for IT professionals, regardless of whether they use Linux or Windows physical, virtual or cloud-based systems. Other 8.0 enhancements include:

  • Enhanced Double-Take Availability capabilities for Linux, including point-in-time recovery using snapshots, a virtual recovery appliance for Red Hat and CentOS, support for encryption of replicated data, monitoring, and scripting; Double-Take Availability for Windows also delivers enhanced ease of use and support for complex network topologies.
  • Double-Take Cloud Migration Center now automates discovery, provisioning and orchestration of Windows server migrations from physical, virtual and cloud platforms to Microsoft Azure, Amazon Web Services (AWS), VMware vCloud Director and OpenStack.

“Simplicity, accuracy and as little downtime as possible are mission critical when running a migration; Double-Take is far ahead of the competition in all three,” said Rob Beeler, chief technology officer of Double-Take. “Double-Take 8.0 has raised the bar for the industry yet again.”

Visit http://www.visionsolutions.com/products/windows/double-take-availability/overview for more information about Double-Take 8.0.

Attending Microsoft Ignite? Use #DoubleTake_IT on Twitter to discuss the event with Double-Take.


Double-Take is the leading provider of IT Modernization solutions – migration, high availability, disaster recovery and data sharing – for Windows and Linux systems. For more than 25 years, customers and partners have trusted Double-Take to protect and modernize their physical, virtual and cloud environments. Visit doubletake.com and follow us on social media, including Twitter, Facebook and LinkedIn.