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Volume 27, Issue 3

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Jon Seals

Your data backups are there to help you recover information, applications and files if required, hopefully both effectively and efficiently. But they and any archiving you do may also be there for external parties to use as a result of e-discovery. That’s the retrieval of electronically stored information (ESI) for use in legal proceedings involving your organisation. The US has led the way in this field, defining ESI as any information that is “created, stored, or best used with any kind of computer technology”. Now in Australia, all court dealings above a certain size must be conducted completely digitally. But is e-discovery good news or bad news for legal rulings and ultimately business continuity?

...

http://www.opscentre.com.au/blog/beyond-data-back-up-requirements-to-e-discovery-compliance/

In our haste to cover all the high-level strategies that may be needed to respond to a business disruption, Business Continuity Plans often miss critical details that can mean the difference between success and failure – especially when time is a major factor.

Many BCP’s have a strategy for “Loss of Building”.  That strategy may include moving critical employees from the most crucial business processes to alternate sites – either internal (another of the organization’s facilities in a different geographical location) or external (at a 3rd party “Workspace” that can be made ready to accommodate those employee’s technology requirements).

All good; and logical – but perhaps missing some critical information.

...

http://ebrp.net/alternate-site-logistics-the-devil-is-in-the-details/

A state of emergency was declared in California yesterday by Gov. Edmund G. Brown due to the effects of a 6.1 magnitude earthquake that rocked the Napa Valley area in northern California. The U.S. Geological Survey estimates that economic losses from the quake could top $1 billion and said there is a 54% likelihood of another large quake, magnitude 5 or higher, within the next week.

As of 4:15 p.m. Sunday, six aftershocks had been reported, four centered near Napa, ranging 2.5 to 3.6 magnitude. Two others, a 2.8 and a 2.6 were reported near American Canyon, according to the USGS.

The Napa quake is the largest in the Bay Area since the 1989 Loma Prieta quake, which was magnitude 6.9. That quake resulted in $1.8 billion in insured claims (in 2013 dollars) being paid to policyholders, said Robert Hartwig, Ph.D., president of the Insurance Information Institute.

...

http://www.riskmanagementmonitor.com/napa-quake-economic-loss-estimates-at-1-billion

(MCT) — Ten seconds before the earth rumbled in a UC Berkeley lab early Sunday morning, an alarm started blaring — and an ominous countdown warned that a temblor centered near Napa was moments away.

"Earthquake! Earthquake!" it cautioned, after a quick series of alarms. "Light shaking expected in three seconds."

The successful alert was the biggest test yet in the Bay Area for a type of earthquake early warning system that's not yet available to the public in the U.S. but already is providing precious seconds of notice before quakes hit in Mexico and Japan.

The ShakeAlert system — a collaboration between Cal, Caltech, the University of Washington and the U.S. Geological Survey — could one day stop elevators, control utilities and alert motorists of an impending natural disaster. But before it is reliable enough to launch throughout the West Coast, the system needs about $80 million in equipment, software and other seismic infrastructure upgrades.

...

http://www.emergencymgmt.com/disaster/Earthquake-Early-Warning-System-Successfully-Alerted.html

(MCT) — City officials in Napa had long worried that the grand building on the corner of Second and Brown streets — with its brick walls and giant red-tiled cupolas — could be devastated by a major earthquake.

So city officials required brick structures such as the landmark Alexandria Square building to get seismic retrofitting — bolting brick walls to ceilings and floors to make them stronger. The work was completed years ago on the 104-year-old property.

But when a 6.0 earthquake struck Sunday morning, the walls on the top floors crumbled, showering brick and mortar onto the sidewalk and outdoor café.

The destruction highlights one of the greatest fears of seismic engineers — that the retrofitting of unreinforced masonry buildings still leaves weak joints between bricks. Whole chunks can fall, sending bricks crashing down.

...

http://www.emergencymgmt.com/disaster/Napa-Earthquake-Limits-Lower-Cost-Retrofitting.html

One day after a magnitude 6.0 earthquake struck the San Francisco/Napa area of California, the Northern California Seismic System (NCSS) says there is a 29 percent probability of a strong and possibly damaging aftershock in the next seven days and a small chance (5 to 10 percent probability) of an earthquake of equal or larger magnitude.

The NCSS, operated by UC Berkeley and USGS, added that approximately 12 to 40 small aftershocks are expected in the same seven-day period and may be felt locally.

As a rule of thumb, a magnitude 6.0 quake may have aftershocks up to 10 to 20 miles away, the NCSS added.

...

http://www.iii.org/insuranceindustryblog/?p=3761

Companies to sell a combined portfolio of unified communications, contact center as a service, and infrastructure modernization services

HP to assume service delivery of a significant portion of Avaya Private Cloud Services

SANTA CLARA, Calif. – Avaya and HP (NYSE: HPQ) Enterprise Services (ES) today announced a multi-year agreement to offer cloud-based unified communications and contact center technology, and management solutions for enterprises.

Together, the companies will sell a combined portfolio of Unified Communications-as-a-Service, Contact Center-as-a-Service, and infrastructure modernization services. Combining HP's expertise in services delivery with Avaya's strong unified communications and contact center portfolio will create one of the most advanced solutions in the industry, including mobile applications, software, and networking for unified communications and customer experience management. These as-a-Service solutions will be delivered with the same standard of care that puts Avaya services above industry benchmarks[1] with the added benefit of HP's industry leading cloud capabilities.

The Avaya-HP agreement addresses growing global demand for comprehensive, secure, reliable business collaboration solutions, delivered as a service. HP ES will resell the as-a-Service offerings and in parallel, Avaya has the benefit of increased scale enabled by HP's highly flexible deployment models to quickly reach more customers and help simplify and transform business communications. Avaya will also apply its market leading communication and collaboration products to help HP improve the efficiency and performance of its contact center operations.

As part of the agreement, the HP ES Business Process Services organization will assume service delivery of a significant portion of Avaya Private Cloud Services[2] (APCS), including a limited transfer of APCS employees and contractors to HP ES. These services will be integrated into HP ES's existing Mobility and Workplace and Business Process Services practices and partner eco-systems to deliver private and hybrid cloud-based unified communications and contact center solutions to existing and future customers. Sales contracts, service level agreements, and overall client experience will remain with Avaya. HP ES will augment and amplify APCS by extending services to more customers, in more markets, with the speed and service performance needed to help grow demand for cloud-based solutions.  

This agreement marks another major step in Avaya's transformation to a software and services company. HP Helion solutions will become a cornerstone of Avaya's cloud offerings deployed in HP's global infrastructure.

Quotes:

"Businesses are increasingly seeking alternative models for deploying and managing innovative communications and collaboration technologies. The agreement with HP is the right path at the right time to quickly address what is already one of the fastest growing areas of our business. Through our long-term relationship, we already share many customers. We expect that base to grow significantly with this new model, supporting the world's collaboration business environment."
Pierre-Paul Allard, SVP Worldwide Sales and President Global Field Operations, Avaya

"This agreement reinforces HP's commitment to the mobility and workplace market and helps to grow HP's presence in the end-user space. HP is also making an investment in Avaya's capabilities to improve our contact center infrastructure and significantly enhance business process services and customer engagement management. The partnership with Avaya supports HP's larger vision for the New Style of IT."
Mike Nefkens, EVP and General Manager, HP Enterprise Services

About HP
HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society.  With the broadest technology portfolio spanning printing, personal systems, software, services and IT infrastructure, HP delivers solutions for customers' most complex challenges in every region of the world.  More information about HP (NYSE: HPQ) is available at www.hp.com.

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information, please visit www.avaya.com.

SHELTON, Conn. –The Connecticut Technology Council (CTC) and Marcum LLP announced HealthPlanOne has been named to the Marcum Tech Top 40 (TT40) list of fastest growing technology companies in Connecticut for the fifth consecutive year.  The recognition is based both on total revenue and revenue growth over the past four years.  HealthPlanOne will be honored alongside 39 other companies at an awards ceremony October 2 at the Oakdale Theatre in Wallingford.

"We are honored to be recognized by the Connecticut Technology Council again in 2014," said Bill Stapleton, CEO of HealthPlanOne. "This award is a testament to the tremendous benefit that our online healthcare exchange and licensed advisors deliver to retirees and individuals in Connecticut and across the nation."

"The annual Marcum Tech Top 40 gives us the opportunity not only to see innovation first-hand but also to recognize how Connecticut's fastest growing technology companies are overcoming complex challenges to achieve success," said Anthony P. Scillia, Partner-in-Charge, Marcum New England.  "Marcum is extremely proud to partner with the Connecticut Technology Council on this outstanding program again this year and enthusiastically congratulates all the winners."

"Technology companies have a set of shared challenges that range from capital-raising and complex revenue reporting to intellectual property management and international expansion. Whether they are private enterprises or Fortune 500 companies, this year's Marcum Tech Top 40 winners all demonstrate management excellence and market foresight," said Alex Discepolo, a Tax Partner in Marcum's New Haven office and Practice Leader of the Firm's High Technology Services Group.

Bruce Carlson, CTC's President & CEO added, "Connecticut is proud of its remarkable heritage of innovation and invention. Job growth in Connecticut is going to come from the technology sector and these Tech Top 40 companies are a great example of the range of technology companies that are growing substantially in Connecticut."

About The Connecticut Technology Council
The Connecticut Technology Council is a statewide association of technology oriented companies and institutions, providing leadership in areas of policy advocacy, community building and assistance for growing companies. For more information, visit www.ct.org.

About Marcum LLP
Marcum LLP is one of the largest independent public accounting and advisory services firms in the United States. Ranked #15 nationally, Marcum LLP offers the resources of 1,300 professionals, including over 160 partners, in 23 offices throughout the U.S., Grand Cayman and China. For more information, visit www.marcumllp.com.

About HealthPlanOne, LLC
Founded in 2006, HealthPlanOne (HPO) is a best in class member acquisition company in the Medicare and individual health insurance markets.  Through its digital marketing, proprietary technology and call center operations, HPO assists health plans in the acquisition of incremental cost effective members. For more information please visit: http://www.healthplanone.com/corporate or www.medicaresolutions.com.

  • Further new sponsors announced including: CommVault, GCI, Huawei, Kaseya, NaviSite, Opengear, Riverbed, SolidFire, Techgate, Tintri and Zycko

LONDON – The managed services and hosting industry is seeing an unprecedented level of change, with consolidation and birth of new businesses running at a very high level, even for the normally fast moving world of IT. New research by IT Europa shows that 2014 has seen many new brands fighting for a place in the market, as existing firms up their game and traditional IT firms look at new delivery models.

Recent research by Gartner supports this view: "The market opportunity arising from broad technology changes is creating a digital business opportunity that is forcing a restructuring in strategy, talent, portfolio and organisation within services providers," said Susan Tan, research vice president at Gartner.*

The impact of these technology changes coupled with increasing demand for Managed Services is revolutionising the IT industry, its channels and supply models, as new players emerge to lead the market. As Gartner says, service providers must also come to terms with the fact that “in a digital world, their existing delivery models will not effectively address new demands”.

“We have reported on many changes as vendors adapt to this,” says John Garratt, editor of MSP Europa and Content Director of the Managed Services and Hosting Summit in London next month. While major hosting companies such as Google and Amazon continue to cut their prices, and those in the second tier such as Rackspace complain of “intense cloud infrastructure price competition,” others are looking at where they can carve off a slice of something sustainable. “We have seen many new software companies entering with tools to manage and integrate applications, and new mobile security announcements almost daily.”

Those attending the Managed Services & Hosting Summit 2014 will have the opportunity to learn more about the issues facing Managed Service Providers, other channels and their suppliers as they evolve new business models and relationships to address the customer challenges and opportunities of the 'post-product' era. A strong line-up of speakers is headed by Tiffani Bova, VP and Distinguished Analyst at Gartner Research, who will provide the opening keynote. Tiffani's presentation will examine how both technology changes (cloud, consumption and managed services) and new customer demands are forcing technology providers and the broader channel ecosystem to re-examine their sales models.

The sponsors supporting the event now include platinum sponsors: AVG, Datto, GFI Max, Kaseya, NaviSite; gold sponsors Asigra, Avnet, Claranet, CommVault, Dot Hill, Drop Box, GCI, Modern Office, Qlogic, Virtual Instruments, Webroot; silver sponsors AppRiver, Aurora Kendrick James, Autotask, eG Innovations, Huawei, Opengear, Riverbed, SolidFire, Techgate, Tintri and Zycko.

Newly added platinum sponsor NaviSite will address the emergence of new hybrid models for IT supply. The audience of service providers, hosting companies, telcos, mobile operators and web services companies, plus channels, will hear from Mark Hart – Channel & Strategic Alliance Director, NaviSite Europe on “How service providers and partners work together to create hybrid solutions that deliver customer value”.

NaviSite’s presentation will examine the key trends in the adoption of cloud computing, the challenges for service providers and channel partners in delivering hybrid cloud solutions as part of a managed service and how service providers and partners can work effectively together to deliver customer value. “With organisations adopting cloud services in a variety of ways, the challenge of 'pure' cloud services means they look to hybrid cloud and managed services to meet their needs,” Mark Hart says.

A key driver of the industry is the rise in enterprise use of mobile technology. Prakash Khot, Chief Technology Officer at another newly added platinum sponsor, Kaseya, will discuss the “democratisation of IT” as it continues alongside adoption of cloud-first and mobile-first strategies. Companies have varying needs around Enterprise Mobility Management, he says and these are based on company size, industry, IT policies, and the estimated business value of having a mobile-enabled workforce. It is important to understand the nuances and implications of Enterprise Mobility Management and how to make a profitable services offering from it.

IT Europa and Angel Business Communications will run the Managed Services & Hosting Summit 2014 on 25 September 2014 at the Pullman St Pancras Hotel, London.

The Managed Services & Hosting Summit 2014 will take place at The Pullman St Pancras Hotel, London, on 25 September 2014. Resellers and integrators wishing to attend the convention and vendors, distributors or service providers interested in sponsorship opportunities can find further information at: www.mshsummit.com

About IT Europa

IT Europa is the leading provider of strategic business intelligence, news and analysis on the European IT marketplace and the primary channels that serve it. In addition to its news services the company markets a range of database reports and organises European conferences and events for the IT and Telecoms sectors. For further details visit: www.iteuropa.com

About Angel Business Communications

Angel Business Communications is an industry leading B2B publisher and conference and exhibition organiser. ABC has developed skills in various market sectors - including Compound Semiconductor, Solar, IT - Data Centres, Storage Networking, Cloud Services World, Managed Services and Security plus many more and events in Germany, UK and other areas. With offices in both Watford and Coventry, it has the infrastructure to develop a leadership role in the markets it serves by providing a multi-faceted approach to the business of providing business with the information it needs. For further information visit: www.angelbc.com

Industry-leading version control and collaboration platform serves as a “single source of truth” for all assets, on and off premises

WOKINGHAM, UK – Perforce Software today announced the availability of the Perforce versioning engine on VMware vCloud® Air™, providing highly performing repositories that serve as a “single source of truth" for all of a company’s global development assets. The combination of Perforce and VMware vCloud Air brings scalability, visibility and security to development environments, along with the flexibility of on- and off-premises production systems.

Perforce uses VMware vCloud Air to support its own global development and has seen first-hand the benefits the two companies now bring to shared customers. The performance of Perforce deployed on vCloud Air was identical to its on-premises deployment using similar resources. vCloud Air allowed Perforce to set up a secure environment with the same skill set used to manage enterprise environments. The combined result is a hybrid on-premises and public cloud environment that provides the security, visibility and compliance required when dealing with business-critical intellectual property.

“IT organizations need to speed up product release cycles to address critical business needs more quickly without jeopardizing security,” said Ajay Patel, vice president of Application Services, vCloud Air, VMware. “Perforce running on VMware vCloud Air allows globally dispersed developers working in a hybrid deployments (on-premises or off-premises) to securely collaborate throughout the development lifecycle, reducing both errors and wasted development time.”

Perforce enables Continuous Delivery, a development methodology that helps businesses release better products more quickly by keeping software in a releasable state at all times. Key versioning requirements for the practice include having a single repository for all enterprise assets, scalability to support highly automated processes, support for collaboration across multi-functional teams, and visibility across all projects.

VMware vCloud Air is a secure, dedicated hybrid cloud service operated by VMware, built on the trusted foundation of VMware vSphere®. The service supports existing workloads and third-party applications, as well as new application development, giving IT a common platform for seamlessly extending its data center into the cloud.

“VMware vCloud® Air™ is an ideal platform for Perforce since it provides the same enterprise-grade security and performance both on-premises and at cloud locations across the globe,” said Christopher Seiwald, founder and CEO of Perforce. “With VMware vCloud Air we can spin up new resources to support the development lifecycle as demand increases and we get the same performance advantages we’ve had with our on-premises systems.”