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Volume 29, Issue 4

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Jon Seals

Druva Phoenix on AWS Speeds Acquisition and Deployment of Cloud-Based Data Protection and Information Management for Enterprises

SUNNYVALE, Calif. – Druva today announced the availability of Druva Phoenix via Amazon Web Services (AWS) Marketplace, dramatically simplifying accessibility and reducing the deployment time for organizations to leverage the cloud for protecting their server infrastructure. The availability of Phoenix on AWS Marketplace provides a cost-effective way for enterprises to use the Phoenix cloud-native solution to unify backup, archival and disaster recovery for server workloads.

"More and more customers demand the software-as-a-service (SaaS) model, giving them access to more flexible and cost-efficient pricing. The availability of Druva Phoenix on AWS Marketplace is a significant step forward in making our SaaS services turn-key and accessible to businesses," said Jaspreet Singh, CEO of Druva. "With Druva Phoenix now available on AWS Marketplace, we're able to continue to offer a truly disruptive alternative for server data protection for enterprises leveraging the benefits of the cloud." 

Now customers can deploy Phoenix directly from AWS Marketplace and benefit from dramatically shorter deployment cycles, removing the burden of legacy infrastructure and lowering total cost of ownership. Phoenix's consumption pricing model leverages automated tiering on AWS while Druva's patented global deduplication and ever-incremental backups dramatically reduce the amount of data stored and overall cost. Druva Phoenix on AWS Marketplace includes a 15-day free trial and does not require a minimum purchase (AWS services charges may apply). 

"AWS Marketplace is designed to transform, accelerate and simplify software procurement and deployment for customers, while reducing costs and ensuring customers only pay for the software they use," said Barry Russell, GM, Business Development, AWS Marketplace and Catalog Services, Amazon Web Services, Inc. "With Druva Phoenix now available on AWS Marketplace, Druva has clearly demonstrated its commitment to providing customers with a simple and flexible purchasing experience, and helping enterprises transform how they manage their information."

With a single dashboard for backup, availability and governance, Druva Phoenix solution is not only designed for today's distributed enterprise server infrastructure, but dramatically reduces the risk, effort and cost of protecting and managing structured and unstructured data. Druva Phoenix is built upon a unique scalable, cloud native architecture that offers substantial cost savings over legacy, on-premises infrastructure for enterprises. These savings are achieved by minimizing network bandwidth consumption and reducing the backup, disaster recovery and archival storage footprint while eliminating the need for expensive hardware and data center facilities.

To see first-hand the benefits of leveraging Druva Phoenix on AWS, Druva will be available for assessments at AWS re:Invent, taking place Nov. 28 - Dec. 2, 2016 in Las Vegas. To learn more about Druva Phoenix, visit: http://www.druva.com/products/phoenix/

About Druva

Druva provides cloud data protection and information management, leveraging the public cloud to offer a single pane of glass to protect, preserve and discover information -- dramatically increasing the availability and visibility of business critical information, while reducing the risk, cost and complexity of managing and protecting it. 

Druva's award-winning solutions intelligently collect data, and unify backup, disaster recovery, archival and governance capabilities onto a single, optimized data set. Druva is trusted by over 4,000 global organizations and protects over 25 PB of data. Learn more at
http://www.druva.com and join the conversation at twitter.com/druvainc.

Fanatical Support® for AWS Reaches New Milestone; Delivers Managed AWS Expertise At Global Scale

SAN ANTONIO, Texas – Rackspace® today announced that its Fanatical Support® for Amazon Web Services (AWS)® global team was awarded a certification distinction by AWS for achieving more than 500 AWS professional and associate certifications. This depth and breadth of AWS expertise is the basis for Rackspace's status as an audited AWS Managed Service Partner, AWS DevOps Competency partner, and AWS Marketing & Commerce Competency partner in the AWS Partner Network (APN). 

"Rackspace has brought a lot of expertise and support to our team in enabling us to handle AWS," said Ben Beath, Head of Digital at Loud&Clear. "They also understood the mission critical aspect of what we do and how even a minute of downtime at the wrong time can be a huge support event. Rackspace has added an enormous amount of value through having the experience to not only run the infrastructure and manage it, but also come to us with new ideas on how to get the most out of our technology stack."

Many businesses seek certified AWS experts to architect, deploy, operate and optimize their AWS environments. These experts need to stay up-to-date with newly released AWS features and innovations, and be on call around the clock to react to unforeseen interruptions 24x7 to avoid disruption to customers' businesses. Locating, hiring and retaining technical experts with AWS certifications can be time consuming, costly, and result in limited outcomes. Fanatical Support for AWS provides a solution to this challenge by delivering large-scale, global expertise to businesses running workloads on the AWS Cloud.

"Customers are migrating more complex workloads to AWS at a faster rate, which is driving stronger demand for managed services," said Jeff Cotten, senior vice president and general manager of AWS at Rackspace. "Reaching the 500 certification milestone highlights the depth of our AWS expertise. We are committed to providing Fanatical Support on top of AWS, and will continue to invest in growing our global expertise to help our customers maximize their investments in the AWS Cloud."

Rackspace's base of knowledge spans all AWS certifications, which are earned through comprehensive exams to evaluate the candidates' understanding of AWS, including DevOps Engineer, SysOps Administrator, Developer, and Solution Architect. Fanatical Support for AWS has certified experts in the Americas, Europe, Asia, Australia and New Zealand. With their global footprint and breadth of certified skills, these experts can provide fully-managed services to meet the needs of virtually any business running on the AWS Cloud. 

For more information on Fanatical Support for AWS, please visit www.rackspace.com/aws.

About Rackspace

Rackspace, the #1 managed cloud company, helps businesses tap the power of cloud computing without the complexity and cost of managing it on their own. Rackspace engineers deliver specialized expertise, easy-to-use tools, and Fanatical Support® for leading technologies developed by AWS, Google, Microsoft, OpenStack, VMware and others. The company serves customers in 120 countries, including more than half of the FORTUNE 100. Rackspace was named a leader in the 2015 Gartner Magic Quadrant for Cloud-Enabled Managed Hosting, and has been honored by Fortune, Forbes, and others as one of the best companies to work for. Learn more at www.rackspace.com.

Forward Looking Statement

This press release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of Rackspace Hosting could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including any statements about historical results or third party data that may suggest trends for our business or industry; any statements of the plans, strategies, and objectives of Rackspace for future operations or growth; any statements of expectation or belief regarding future events, and any statements of assumptions underlying any of the items mentioned. Risks, uncertainties and assumptions include the possibility that expected growth or success may not materialize because of Rackspace's failure to create a viable vision or its inability to execute on its vision, failure to execute on its operational plans, rapid technological changes that adversely affect the demand for Rackspace products and services, shifts in customer demand, customers' and potential customers' acceptance of Rackspace products and services, and other risks that are described in Rackspace Hosting's Form 10-Q for the quarter ended September 30, 2016, filed with the SEC on November 9, 2016. Except as required by law, Rackspace Hosting assumes no obligation to update these forward-looking statements publicly, or to update the reasons actual results could differ materially from those anticipated in these forward-looking statements, even if new information becomes available in the future.

St. Josef's Hospital Weisbaden GmbH connects three emergency hospital locations using Avaya video conferencing to better manage increasing demand for patient care and rising costs

SANTA CLARA, Calif. – Providing emergency patient care in rural Germany can challenge any healthcare organization. For St. Josef's Hospital Weisbaden GmbH, a solution such as Avaya Scopia videoconferencing is a critical piece of the puzzle for coordinating care team and specialists across its three locations. 

The regional clinic association of St. Josef's Hospital Wiesbaden includes St. Josef's Hospital-Rheingau and Otto-Fricke Hospital in Bad Schwalbach. The association needed to enable healthcare specialists to attend to patients regardless of their location and consult with their care teams -- sometimes on a moment's notice. Reducing the time it took to travel to other locations for both patient consultations and meetings meant more time for patients. 

To ensure excellent patient care, while facing increasing numbers of patients and rising health care costs, the association readily pursues new, innovative paths in technology, adding Avaya Scopia videoconferencing to the mix. 

With Avaya Scopia videoconferencing connecting the three sites, collaboration between the sites has been simplified and strengthened, especially with daily case discussions. During the discussion of cases, doctors can view and discuss data and imagery together, such as X-rays, MRIs or lab data. Without long travel times, experts from different disciplines are able to connect. Video conferencing provides St. Josef's with the possibility of integrating patient data and vital data of all kinds in real time -- an important advantage. 

To learn more in the St. Josef's case study, click here.

"The absolute strength of the Avaya solution as a reliable connection in terms of picture, sound and comprehensiveness over any distance is key. It also provides maximum security, since we are dealing with confidential patient data. We did not want island solutions, but a future-proof, open platform that is hosted at our site and allows us to build many of the conceivable video scenarios for health care little by little."
Thomas Gorniok, IT manager, St. Josef's Hospital Wiesbaden

About Avaya
Avaya enables the mission critical, real-time communication applications of the world's most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications with integrated, secure networking -- offered on premises, in the cloud, or a hybrid. Today's digital world requires some form of communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements.

Follow Avaya on TwitterFacebookYouTubeLinkedIn and the Avaya Connected Blog

Tuesday, 22 November 2016 00:00

FEMA: How to Get Prepared for the Holidays

I don’t know about you, but right now all of my social media feeds are full of photos of early holiday decorations, descriptions of many communities’ first snows, and chatter over what stores are going to have the best sales on Black Friday. It’s the week before Thanksgiving and so these things have essentially become tradition.

That first snow? That just happened in places like my hometown in New York and in the southeast. Schools were closed or had delayed openings. It’s served as a rude awakening that it’s not summer anymore. (I know that I was definitely one of the people that were in denial about winter coming.)

With that inevitably happening and the holiday season about to start in just a matter of days, there are a few simple things that you can do right now to get yourself ready.

  1. If you’re heading out to visit family or friends, pack a few extra things like a first aid kit, a flashlight, and a spare charger for your phones or tablets. Those could come in quite handy in case of any kind of weather or delay in travel.
  2. If you’re the one preparing a delectable feast for Turkey Day (or any of the other upcoming holidays), make sure you’re being safe by keeping kiddos away from sharp objects and hot surfaces and cooking your bird all the way through. (Pro Tip: Our friends over at foodsafety.gov have some really helpful advice for making sure your meal is not only safe, but delicious as well.)
  3. Check out the Holiday Social Media Toolkit to help your friends and family be in the know about how they can have a safe and great holiday too.

This time of year is a wonderful one (even though many of us aren’t quite fans of the drop in temperatures) to spend with your friends, family, and loved ones. We would love to encourage you to do three more things: Be safe, eat well, and have a lovely holiday season.

--Jessica Stapf, Digital Storyteller at FEMA

https://www.usfa.fema.gov/prevention/outreach/cooking.htmlThanksgiving safety tip graphic

The Business Continuity Institute - Nov 22, 2016 17:03 GMT

The Business Continuity Institute is delighted to announce that Tim Janes Hon. FBCI will be the new Vice Chair of the Board of Directors at the Institute, as voted for by his fellow members of the Global Membership Council. Tim takes over from James McAlister FBCI who becomes Chair following the end of David James-Brown FBCI’s two years in charge.

Tim, a Director at Risk Management Design in Australia, has previously served as one of the Membership Directors on the BCI Board, and as the representative for Australasia on the BCI's Global Membership Council.

On taking up the new role, Tim commented: "This is an exciting time to be elected as the new Vice Chair of the BCI. We have a new Executive Director and great plans for enhanced member services and international growth. Recent world events have shown how political, social and economic ‘certainties’ can be overturned. I think these conditions together, will present many opportunities for our profession to show how we help organisations to manage through unfamiliar, disruptive challenges. My goal is to help the BCI to provide practical and effective support for all members in this dynamic global environment."

Sixty-six percent of the general population has been traumatized at some point. Eighty percent of workers feel stressed on the job. When you combine a traumatic experience and stress, the risk for adverse workplace behaviors can be high. To combat this, emergency managers can collaborate with leadership and human resources to improve resiliency components and decrease stress among their teams.

There are different definitions of trauma. For example, the University of Maryland defines trauma as “an experience that causes physical, emotional, psychological distress or harm. It is an event that is perceived and experienced as a threat to one’s safety or to the stability of one’s world.” The Substance Abuse and Mental Health Services Administration (SAMHSA) defines trauma as “experiences that cause intense physical and psychological stress reactions, which could be a single event, multiple events, or a set of circumstances experienced by an individual as physically and emotionally harmful or threatening, and have long lasting effects to the individual.”



Tuesday, 22 November 2016 00:00

Ethics and Your IT Sourcing Strategy

IT servers, enterprise applications, data centres and cloud services might seem world away from other sectors traditionally attracting attention in terms of a ethical sourcing strategy.

Yet many of the same issues like bribery, coercion, extortion, favouritism, and illegal sourcing are also potential risks in IT sourcing, both directly and indirectly.

Apple’s problems with Foxconn, its manufacturer of iPhones, illustrates the problem. Riots and suicides in the Taiwanese company’s workforce also tarnished Apple’s reputation. An IT sourcing strategy has to take ethical procurement into account if it wants to avoid similar problems.



An Example of What Not to Do

More organizations are realizing the benefits of mass communications and have implemented at least some type of solution to enable instant notifications with their  employees. With so many people using mobile phones, it’s obvious that these notifications must involve mobile communication. Text alerts are gaining in popularity but not all text notifications are helpful. In fact, some can be detrimental to public safety.

Take, for instance, the New York City and New Jersey bombings that occurred earlier this year. Kudos to the states for having an emergency alert system in place to notify its residents of such threats, but instead of celebrating its success, it has become a case study in how NOT to send out mass notifications.

The FCC’s Wireless Emergency Alert (WEA) system was used to send short text messages to cell phone users in the NYC area alerting them to watch out for a bombing suspect named Ahmad Khan Rahami. Can you spot why this text was completely ineffective and even dangerous?



Successful IT project teams require a good balance of resources with different skills and perspectives. The best technical SME’s are creative problem solvers with experience operating in complex and nuanced environments. Great business PMs foster trusted relationships with stakeholders and ensure that their technical counterparts are supported. A powerful business tool is created when a unified team dynamic is fostered between the two skillsets.

A poorly aligned team can not only be stressful to manage; it also exposes the business to higher levels of risk. In these situations, organizations are susceptible to the following negative outcomes, among others.

  • Rushed changes that don’t fully factor in people or technology impacts
  • Delayed delivery because risks are too high and ownership is unclear
  • Products that don’t focus on quality or usability



It's hard to believe Cyber Monday is only a week away. For many traditional and ecommerce retailers, Cyber Monday is the most significant online shopping day of the year. And it won’t stop there. Online shopping over the next few weeks will provide a significant boost to many companies’ bottom lines.

Monitoring and communicating information about IT outages and failures associated with online retail shopping can be a daunting task. At any time of the year, IT professionals are under intense pressure to safeguard the security of their organization’s data and physical facilities, and to ensure information continues flowing in the event of a disruption.