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Winter Journal

Volume 29, Issue 1

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Jon Seals

A study from Harvard released Monday largely refutes claims that wider use of encryption in software products will hamper investigations into terrorism and crime.

It predicts that the continued expansion of Internet-connected devices -- such as smart TVs and vehicles, IP video cameras and more -- will offer fresh opportunities for tracking targets. 

"Law enforcement or intelligence agencies may start to seek orders compelling Samsung, Google, Mattel, Nest or vendors of other networked devices to push an update or flip a digital switch to intercept the ambient communications of a target," it said. "These are real products now."



Tuesday, 02 February 2016 00:00

Small Business Fire Damage Recovery Plans

For many small business owners, their small business is their livelihood. Any disaster that happens to hurt the company can be detrimental the owner’s finances in a huge way. One of the most common issues that many business owners face is fire damage. There are many ways in which fire can affect your business. However, there are steps that a company can take both before and after fire damage occurs to mitigate any damage that a fire may cause.

Fire Prevention
Although it seems obvious, being able to prevent fire damage from occurring is the best defense against fire. There are many things that a business can do to increase their first line against fire issues. First of all, always use the highest quality building materials possible. Many new building materials are much more fire resistant and can end up saving a lot of money. They may be more expensive to put in, but if a fire does occur they can save thousands of dollars in repairs. Also, if you are in a facility with a lot of workers, be sure to talk about the ways in which they can reduce the likelihood that a fire takes place. For instance, always dispose of any cigarette in the proper way rather than throwing it on the ground or in a trash can. These simple steps can go a long way in reducing the likelihood that a fire takes place. However, at the end of the day even if a business takes all of the necessary precautions to prevent a fire one may still occur. It is important to have a plan in place for cleanup and to have a company that you trust to handle all of the fire damage issues you may have.



E2S Warning Signals, the world’s leading independent manufacturer of audible and visual warning signals, will launch its new GNEx GRP Xenon strobe beacons.

The new products add visual signaling to the explosion proof and corrosion resistant GNEx family. Suitable for all Zone 1, 2, 21 & 22 hazardous location applications the GNEx beacons have extended temperature range with IECEx and ATEX Ex d approvals. For high ambient light or long distance signaling the GNExB2 beacon is available in 10, 15 and 21 Joule variants producing up to 902cd - a very high output Xenon strobe. The smaller sized GNExB1 is available for where a 5 Joule (up to 117cd) unit meets requirements.  Three flash patterns and second stage, set by user, are a standard feature with all GNEx beacons, depending on base model and power (DC or AC) supply. On-site removal and replacement of the lens filter, such as for color changes, is simple. Polycarbonate, UV stable lenses are available in Amber, Blue, Clear, Green, Magenta, Red and Yellow as separate spare parts. Installation time is minimized by design with the GRP enclosure featuring a threaded flame path, multiple cable entries and a large termination area. Complementing the GNEx range is the GNExJ2 Ex d junction box, which, having multiple cable entries and terminal configurations means suitability for many other applications. Both 15 and 21 Joule versions can be supplied as a plate mounted assembly configured with up to four Xenon strobe beacons with a junction box or five beacons without a junction box. The new Xenon strobe beacon visual signals broaden the GNEx family which includes alarm horn sounders, PA loudspeakers and manual call points for activation of fire alarms, gas detection and emergency shutdown systems.

“CIPPE is Asia’s largest trade show for the petroleum industry equipment and we’re happy to come back again this year to showcase our products designed specifically for the needs of the industry” said Colin Tan, Regional Sales Manager for E2S.

E2S will also have a preview of the new STEx family of stainless steel enclosure devices plus a selection of other explosion proof and intrinsically safe warning devices from the company’s portfolio of more than 350 different products.

Arcserve reimagines data protection with Linux and Windows-focused support, wizard-driven setup and faster, more flexible recovery options; accelerates partner revenue opportunities

MINNEAPOLIS – Arcserve, LLC, the market’s first provider of simple, unified data protection for cloud, virtual and physical environments, today announced the new release of Arcserve® Unified Data Protection (UDP) to deliver continuous availability and unmatched simplicity from within a multi-platform solution set. Available across the UDP portfolio of software, appliances and the cloud, it introduces significant advancements in data protection for Linux™ environments, instant VM recovery and instant Bare Metal recovery, unified installation and enhancements for third party integration.

“As organizations move away from a modest tolerance for downtime to demanding an ‘always on’ environment, the idea of recovery gives way to availability,” said Mike Crest, CEO, Arcserve. “This new release underscores our commitment to eliminating the notion of recovery time altogether – regardless of where data lives – with a purpose-built solution that offers enterprise grade technology paired with a simple, intuitive user experience.

Already encompassing global source-side deduplication, WAN-optimized replication and automated disaster recovery testing, Arcserve UDP provides single solution simplicity across cloud, virtual and physical environments. The new release redefines data protection with:

  • Wizard-Driven Setup: New getting started wizards and a Unified Product Installer get you up and running in minutes; simply click the features you want and download in one easy step.
  • Management Authority: Improve deployment, management and third-party integration with role-based administration, reboot-less agent deployment and a new Command Line Interface (CLI).
  • Faster, More Flexible Recovery Options: New enterprise storage array snapshot integration provides high performance, low-impact snapshots of virtual and physical production servers. Instant VM recovery from agent-based and agentless backups of vSphere and Hyper-V and virtual-to-virtual (V2V) and virtual-to-physical (V2P) restores, provide additional options for improving RTOs and RPOs. Instant Bare Metal Restore (BMR) enables local and remote recovery of virtual and physical systems, from within the UDP console.
  • Significantly Enhanced Linux Support: Linux systems now benefit from UDP’s advanced Windows® protection capabilities, such as global deduplication, WAN-optimized replication, archive to tape and many more. Leverage file/folder level recovery of Linux VMs backed up via agentless, host-based backups on vSphere and Hyper-V hosts. You have full control of data protection objectives with infinite incremental backups, bare metal restore of Unified, arcserve.com

Extensible Firmware Interface (UEFI) systems, and the ability to back up and restore to and from recovery point server (RPS) deduplication data stores.

  • Data Protection Advancements for Windows Platforms: Complete data protection for the most recent Windows environments, including Windows 10. Exchange granular recovery (Including Exchange 2016) lets you recover non-email items without having to restore the entire mailbox. Reboot-less agent deployment provides rapid deployment of Windows agents from the UDP console without needing to reboot production machines.
  • Unified Tape Management: New Unified Tape Management allows you to manage the scheduling, monitoring and migration of recovery points to tape, directly from within the UDP console.

“Arcserve’s Unified Data Protection has taken a major step forward with this latest release. New capabilities such as hardware snapshots, instant VM recovery and instant Bare Metal Restore, Linux-focused support, and enhanced operational usability provide users with a simple and unified solution to protect any form of data,” said Jason Buffington, senior analyst for data protection at Enterprise Strategy Group. “Arcserve UDP should appeal to SMB and midsized organizations that need comprehensive recovery with one solution, from one vendor, managed from one pane of glass.”

Arcserve partners and managed service providers leverage Arcserve UDP to accelerate revenue opportunities, provide disaster recovery as a service (DRaaS), and expand their market reach. “I’ve used a variety of data protection tools, but those seem like ‘features’ of what Arcserve provides in its UDP solution. With its extensive capabilities, I was pleasantly surprised at how easy it is to use while providing remarkable results – a 92% reduction in data size – so that I’m able to back up more data at less cost, and provide superior protection for customers,” said Benoit Rainville, President of MS Geslam.

About Arcserve
Arcserve is a leading provider of data protection and recovery software that provides organizations with the assurance that they can recover their data and applications when needed. Launched in 1990, Arcserve provides a comprehensive solution for cloud, virtual and physical environments, on premise or in the cloud, backed by unsurpassed support and expertise. Arcserve Unified Data Protection (UDP), available on Arcserve’s appliance or your hardware, drives a full range of highly efficient and integrated data protection capabilities through a simple, web-based user console. Arcserve has a customer base of 45,000 end users in more than 150 countries and partners with over 7,500 distributors, resellers and service providers around the world. Arcserve is headquartered in Minneapolis, Minnesota with offices around the world. Visit www.arcserve.com.

BUFFALO, N.Y. – After a competitive bidding process, the City of Toronto has selected Buffalo Computer Graphics' (BCG) DisasterLAN (DLAN) as their Crisis Incident Management System (CIMS).

Photo - http://photos.prnewswire.com/prnh/20160201/327905
Logo -  http://photos.prnewswire.com/prnh/20160201/327906LOGO

The City of Toronto began soliciting proposals for a CIMS in November 2014, pursuing a web-based, out-of-the-box solution that could easily integrate within the City's existing business and technical environments with minimal modifications. The City required the ability to streamline the flow of information throughout the Emergency Operations Centre (EOC), and to electronically link the EOC with Divisional Operations Centres (DOCs), Emergency Site Commanders, other key officials and off-site staff. The chosen system would increase efficiency by saving valuable time and resources during an emergency and reducing duplicate efforts.

The City awarded the contract to BCG's DLAN, a web-based incident management system designed for use in EOCs to manage both planned events and disasters. DLAN provides information, workflow, and communication tools and is accessible from all mobile devices.

BCG installed, configured, and trained personnel on the system at Toronto's Emergency Operation Centre. Loretta Chandler, Director of the Office of Emergency Management, noted, "The BCG team is fantastic; they listened to our business needs and gave us solutions within the system." BCG's Toronto-based partner, FutureShield, provided Canadian subject matter expertise and assisted with initial configuration. The system was utilized for its first major event this summer when Toronto hosted the Pan American Games. The adoption of the system marks a transition from pen and paper processes to manage incidents for Toronto, who plan to use the system for daily use beyond events and incidents.

About City of Toronto:
Toronto is Canada's largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. It is a global centre for business, finance, arts and culture and is consistently ranked one of the world's most livable cities.

About Buffalo Computer Graphics:
BCG is a global provider of Incident Management Software, Mass Notification Systems, Maritime Training Solutions, and Custom Hardware & Software Engineering.

About FutureShield:
FutureShield Inc. was founded in Toronto, Canada in 2005 on the premise that there is a strong need for domain expertise in integrating software solutions for security, emergency management, and critical infrastructure protection.

Production Analyzer Quickly Finds All the Redactions in Even the Largest Document Productions

FRESH MEADOWS, N.Y. – Today ESILAB, a part of the Data Conversion Laboratory, Inc. Group, announced the release of Production Analyzer, a ground-breaking software application that provides lawyers and litigation support professionals with the ability to quickly, accurately, and cost-effectively find each and every redaction in any image based eDiscovery production.

Currently, legal professionals have to manually review hundreds of thousands, and even millions, of pages in a production to find redacted content, a time-consuming, expensive and laborious process. Now with the Production Analyzer at last they have a tool that automates this process in a matter of hours, not weeks.

"Production Analyzer truly is a game-changer for legal professionals. To date, these individuals have not had access to a tool which allows them to search for redactions in a production," said Michael Will, Founder and Co-CEO of ESILAB. "Now they do. This will change how big-ticket litigation is run."

User-friendly, highly automated and scalable, Production Analyzer can be run against both inbound and outbound productions, and is able to identify a wide variety of redaction formats (including text based and unlabeled black box redactions). Parallel process technology quickly processes even the largest document productions.

Litigation professionals can leverage Production Analyzer results to identify redacted documents produced prior to receipt of applicable redaction / privilege logs as well as to test the veracity of such logs once received. Future enhancements will include redaction blackline functionality which will provide the ability to highlight deleted redactions in the event of a subsequently amended production, identification of inconsistent redaction decisions by parties represented by different legal counsel producing the same documents, as well as identification of inconsistent redaction decisions in near-duplicate documents.

Not only is Production Analyzer capable of operating on a standalone basis it can also interface with other systems thanks to its ability to export redaction analysis results in the form of an overlay file compatible with most major document review platforms. The software also comes with built-in quality control tools providing users with the capability to quickly identify and exclude false positives.

A breakthrough product for legal professionals, Production Analyzer adds a new layer of speed, security and accuracy to the manual process of reviewing image based productions for redacted instances. And, that's just the beginning of what this new product can do in terms of image search functionality.

ESILAB is demoing Production Analyzer at this year's LegalTech conference held on February 2-4 at The Hilton New York in Manhattan, booth #2411.

About ESI Laboratory

ESI Laboratory, LLC ("ESILAB") is part of the Data Conversion Laboratory, Inc. Group and specializes in providing big data related services and products to participants in the global legal and financial services sectors. ESILAB deploys staff with deep legal and financial services domain expertise combined with best of breed technology to help its clients manage operational and legal risk in the most efficient and cost effective manner.

Achieved more than 90 percent bookings growth and customer retention; launched new CMO / CIO solutions to lead digital transformation in dynamic Digital Experience Management market


LONDON – Jahia Solutions Group (Jahia), the emerging leader in digital experience management, today announced record results for fiscal year 2015 with 90 percent total bookings growth year-over-year. Additionally, the company announced the new release of Digital Experience Manager 7.1 (DX7) to strengthen the partnership between CMOs and CIOs which will drive the next generation of digital experience management.


2015 was a banner year for Jahia with key milestones across all aspects of the business:

  • 100 percent year-on-year growth for net new customer subscription bookings
  • 90 percent year-on-year total booking growth
  • 94 percent annual customer subscription renewals
  • 125 percent year-on-year increase in multi-year subscriptions
  • Acceptance of Project Unomi as an Apache Software Foundation Incubator project to advance mission-critical infrastructure that furthers the CMO imperative for consumer data transparency, privacy and control for trusted, safe and secure online brand relationships
  • Completion of to fuel 2016 global sales and marketing expansion

“Jahia has emerged as one of the fastest-growing companies in the digital experience management market by providing an extraordinary customer experience. The record growth is powered by our strong customer ambassadors and our organisational commitment to 100 percent customer success as we partner with them on their 2016 digital and customer experience initiatives,” said Elie Auvray, CEO at Jahia. “We are extremely gratified that our customer-centric approach to digital experience continues to be validated by markets worldwide and has poised Jahia for another year of exceptional growth.”


With strong momentum entering 2016, Jahia today announced its new DX7 offering with targeted solutions for both marketing and IT.

Newly available both on-premise and on-demand via the Jahia Experience Cloud, DX7 forges a new partnership between CMOs and CIOs to break down departmental and system silos. This strategic partnership drives both personalised digital experiences and 1:1 customer relationships across all online and offline touchpoints. With focused support for consumer data privacy and protection leveraging the Unomi Project through the Apache Foundation, Jahia enables CMOs and CIOs to re-establish trust in online relationships by providing transparency and privacy for consumer data to ensure its use is ethical, direct to the consumer’s benefit and not misused or abused.


With the new DX7 release, Jahia begins 2016 with a strong global sales and marketing expansion:

  • Expanded EMEA sales team with new coverage in UK / Northern Europe and DACH regions, as well as a new account development team to fuel the EMEA pipeline and bookings growth
  • New global marketing team focused on brand awareness, experience, pipeline and revenue
  • New North America sales and account development team, fully on-boarded and productive at the start of Q1

“The time is now for CMOs to partner with CIOs to focus on the entire customer journey and the entire customer experience,” said Kevin Cochrane, CMO at Jahia. “CMOs have mastered the art and science of data-driven, demand-generation marketing. But post-acquisition, it is customer interactions with all other parts of an organisation that determine success, long-term loyalty and advocacy. I couldn’t be more thrilled to amplify our customer successes, share their story and introduce DX7 to CMOs and CIOs worldwide for greater customer-centricity.”


About Jahia

Jahia Solutions Group (Geneva, Switzerland), founded in 2002, is a leading provider of a Digital Experience Management customisable platform that aggregates applications, data and content and breaks down organisational silos to innovate the digital customer experience to gain digital agility and sustainable competitive advantage with one-to-one customer relationships. www.jahia.com.

LONDON – Managed communications services provider Azzurri Communications today announced that it has achieved the Government’s Cyber Essentials Plus accreditation for a second year. This builds on the company’s strong governance policies and focus on company-wide IT infrastructure security, ensuring that the company’s public sector customers are protected from the well-reported dangers posed by cyber-threats. Security has never been more important for public sector organisations, with Chancellor George Osborne recently announcing Government plans to invest £1.9 billion in cyber security over the next five years.


Azzurri achieved reaccreditation of the more advanced Cyber Essentials Plus certification, which means that the security and robustness of company’s platform and internet facing applications have been independently tested and verified by an external certification body. This involved investigations inside the network, vulnerability scanning, remote access capability and penetration testing.


The Cyber Essentials Scheme was launched by the UK Government in 2014, and recognises the achievement of government-endorsed standards of cyber hygiene which can significantly reduce organisations’ vulnerability. Adherence to the scheme is an essential certification for any public sector ICT supplier.


“It’s another string to our bow to have achieved this accreditation once more, and it gives public sector organisations the guarantee that our security credentials meet Government standards,” said Chris Jagusz, CEO of Azzurri Communications, “Our public sector customers quite rightly consider robust security and cyber-crime detection mechanisms as more than a simple tick in the box. It has become a ‘do or die’ requirement that all their suppliers must demonstrate.”


In the past financial year, Azzurri has retained all its ISO accreditations, including Quality Management (ISO9001) and Security (ISO27001). This, alongside Cyber Essentials Plus means Azzurri can continue to act as a secure and trusted managed communications services provider to public sector organisations. The company is a provider on the government’s G-Cloud 7 framework, a direct-award marketplace that allows public sector organisations to source cloud based IT services. Azzurri also holds accreditations for nine lots on the Network Services Framework (RM1045) for public sector ICT services.


About Azzurri Communications

Azzurri Communications is transforming UK organisations through technology and managed services. Since 2000, Azzurri has helped its customers to become faster, more connected and more competitive by delivering unrivalled expertise and award-winning services.

Azzurri’s flexible services and integrated solutions include unified communications, enterprise mobility and flexible working, networks, contact centres and document solutions.

Today, Azzurri is focused on delivering transformational solutions for mid-market private enterprise and public sector organisations. Azzurri helps securely connect organisations with their people and their customers, in the office, on the move and in the cloud.

Tuesday, 02 February 2016 00:00

BroadSoft Achieves ISO 27001 Certification

Prestigious Internationally Recognized Certification Reaffirms BroadSoft's Commitment to Protecting Data of Customers, Partners and Prospects

GAITHERSBURG, MD –  BroadSoft, Inc. (NASDAQ: BSFT), a global unified communication software as a service (UCaaS) provider, today announced that it has received the prestigious ISO (International Organization for Standardization) 27001:2013 certification for its Information Security Management Systems (ISMS) supporting BroadWorks® -- reaffirming BroadSoft's commitment to protecting the data of customers, partners and prospects. BroadSoft's ISMS was certified by National Quality Assurance (NQA), which is accredited by the United Kingdom Accreditation Service (UKAS).

ISO 27001:2013 is the international standard for ISMS, and provides the framework for a technology neutral, vendor-neutral management system that enables an organization to assure itself that its information security measures are effective. This includes the continued accessibility, confidentiality and integrity of its own information and that of its stakeholders as well as legal compliance.

"Service Providers and enterprises rely on BroadWorks for its carrier-grade platform with high standards of reliability and redundancy," said Bob Weidenfeller, vice president, operations, BroadSoft. "As the frequency and complexity of security breaches and attacks intensify, our customers are seeking to strengthen their security posture enterprise-wide. ISO 27001 certification assures them that BroadSoft continues to put in place a systematic approach to managing information so that it remains secure at all times."

Building upon BroadSoft's existing TL 9000 and ISO 9001 certifications for quality management, the ISO 27001 certification for information security management places BroadSoft in select company and at the forefront of industry certification. Beyond these standards, BroadSoft has established various processes and tests to ensure the highest levels of carrier-grade reliability and security that are applied to all portfolio solutions and services.

About BroadSoft:

BroadSoft is the leading provider of cloud software and services that enable mobile, fixed-line and cable service providers to offer Unified Communications over their Internet Protocol networks. The Company's core communications platform enables the delivery of a range of enterprise and consumer calling, messaging and collaboration communication services, including private branch exchanges, video calling, text messaging and converged mobile and fixed-line services. For additional information, visit http://www.broadsoft.com.

About NQA:

NQA is a leading global independently accredited certification body (registrar), providing assessments (audits) of organizations to various Management System Standards since 1988. Headquartered in Acton, Massachusetts, NQA, USA was established in 1992 as a joint venture between National Quality Assurance (NQA), Limited (headquartered in London, England) and National Technical Systems, Inc. headquartered in Calabasas, CA.

NQA, USA has expertise in many diverse industries including aerospace, telecommunications, electronics, information technology, professional services, transportation and distribution, automotive, plastics, metal and machinery, foods and supply chain management. This expansive expertise means NQA, USA can offer its clients a single point of contact saving them time, as well as an experienced and competent staff based throughout the US to provide local attention. NQA's worldwide operations are accredited to perform management systems registrations by ANSI - ANAB (American National Standards Institute/Registrar Accreditation Board), UKAS (United Kingdom Accreditation Service) and various other regional and industry-specific oversight bodies.


Fifteen Consecutive Quarters of Record Recurring Revenue Growth, New European Data Center Among Fiscal Year 2016 Company Highlights

SAN RAMON, Calif. – xMatters, inc., a leader in communication-enabled business processes, today announced continued company growth and accelerated worldwide adoption of its intelligent cloud communications solutions for the third quarter of its fiscal year, which ended December 31, 2015.

xMatters' award-winning cloud platform accelerates business processes through intelligent communication. The technology pinpoints and proactively alerts the individuals, teams and external service providers required to work together to quickly manage any business scenario along with resolving incidents, such as service disruptions and technical issues that interrupt the flow of day-to-day operations.

"Large enterprises are rapidly evolving into smart, digital-businesses, which means more technologies, more sensors and more possibilities for digital failure. The possibility of digital failure means increased risk of a financial calamity, so having an intelligent communication solution in place is the best way to quickly resolve these issues and minimize the impact to the business," said Troy McAlpin, CEO of xMatters. "At xMatters, we're working to change the way businesses communicate when things go wrong, and the strong demand for our platform and 15 consecutive quarters of record recurring revenue growth speaks to our ability to do so."

Among quarterly highlights was the addition of a new data center in Switzerland, which is vastly enhancing operational service capabilities for European banking, retail, healthcare and manufacturing customers. Also, xMatters was awarded a position on the Crown Commercial Service's G-Cloud 7 Framework in the UK's Digital Marketplace. This new accreditation means UK public sector organizations now have better access to xMatters' proven and cost-effective cloud communications technology.

During the quarter xMatters released new global research that was broadly received by the industry showing businesses continue to struggle in their responses to frequent IT incidents and that poor planning is a key factor. Though 90 percent of large businesses report experiencing major IT incidents throughout the year, only half have a team dedicated to handling such occurrences. And, on average, the research revealed nearly 60 percent of large organizations experience a major IT outage at least monthly.

To read the full Major Incident Management Trends 2016 report that was conducted by Dimensional Research and sponsored by xMatters, go to: http://info.xmatters.com/2015-MIM-Survey_LP.html.

Additional corporate accomplishments included:

  • 15 consecutive quarters of record recurring revenue growth
  • Over 45 percent year-over-year subscription revenue growth, attributed in large part to the rapid adoption of xMatters' cloud-based products
  • Added more than 20 new large enterprise and global customers to the company
  • Maintained a dollar value customer retention level of over 96 percent
  • Achieved 99.99 percent global uptime with 100 percent in several regions
  • Continued product innovation with new capabilities focused on actionable mobility, stakeholder alignment and major incident management
  • Continued industry recognition and accolades, including being named a Silver Award winner for Enterprise of the Year/Software Category by Best in Biz North America Awards 2015; xMatters customer Walgreens was named a finalist for Most Effective Recovery category by BCI Global Awards 2015; and named a finalist for the V3 UK Technology Awards 2015 during the quarter

For more information on the xMatters intelligent cloud communication technology for the enterprise, go to: http://www.xmatters.com/products/.

To read how different global customers are using xMatters to advance their businesses, go to: http://www.xmatters.com/customers/.


About xMatters, inc.
xMatters' cloud-based communications solutions enable any business process or application to trigger two-way communications (push, voice, email, SMS, etc.) throughout the extended enterprise during time-sensitive events. With over a decade of experience in rapid communication, xMatters serves more than 1,000 leading global firms to ensure business operations run smoothly and effectively during incidents such as IT failures, product recalls, natural disasters, dynamic staffing, service outages, medical emergencies and supply-chain disruption. xMatters is headquartered in San Ramon, CA with additional offices in London and Sydney.