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Volume 29, Issue 3

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Jon Seals

FRANKLIN, Tenn.--()--Violent events in the workplace are surprisingly common, with almost two million people affected in the workplace each year. It’s a real threat to individuals and to the health of your business. To help keep employees as safe as possible, UL EHS Sustainability, the industry’s leading provider of workplace health, safety, and sustainability solutions, has expanded its online library of violence prevention materials and course offerings.

UL EHS Sustainability’s “Workplace Violence Prevention” eLearning course focuses on person-to person instances of workplace violence and provides workers with the following knowledge:

  • Types of workplace violence, including threats, verbal harassment and physical assault
  • Risk factors and warning signs associated with workplace violence
  • The roles of various people in workplace violence prevention
  • Components of effective workplace violence prevention programs

To supplement the eLearning course, UL EHS Sustainability developed a checklist and data sheet to help employees prepare for, prevent, and respond to workplace violence. These materials outline key safety factors related to training, facilities, security, and procedures in addition to more information about identifying violence and working to prevent it.

An unfortunate reality is that violence in the workplace sometimes involves active shooters. UL EHS Sustainability worked in partnership with local and national law enforcement professionals, including former members of SWAT teams and the FBI, to create the “Active Shooter: Preparation and Response” suite. This industry-leading suite provides the best current advice on keeping safe in a crisis and consists of the following modules:

  • Prevention and preparation
  • Run, hide, fight
  • Law enforcement
  • Victims

The suite outlines the warning signs of a potentially violent individual, how to respond to an active shooter, and how to provide emergency assistance to victims.

To download UL EHS Sustainability’s workplace violence prevention materials, please click here. Learn more about active shooter preparation and responses here.

About UL

UL is a premier global independent safety science company that has championedprogress for 120 years. Its more than 10,000 professionals are guided by the UL mission to promote safe working and living environments for all people. UL uses research and standards to continually advance and meet ever-evolving safety needs. We partner with businesses, manufacturers, trade associations and international regulatory authorities to bring solutions to a more complex global supply chain. For more information about our certification, testing, inspection, advisory and education services, visit http://www.ul.com.

About UL EHS Sustainability

UL EHS Sustainability (formerly UL Workplace Health and Safety) is a division of Underwriters Laboratories (‘UL’), the premier global independent safety science company that has championed progress for 120 years. In 2016, UL EHS Sustainability acquired cr360, a leader in Sustainability and EHS management software. UL EHS Sustainability empowers organizations to protect the well-being of workers, reduce risk, improve productivity, enhance compliance, and drive measurable business improvement through its EHS, occupational health, environmental, supply chain, sustainability, and corporate social responsibility platforms. Thousands of organizations in over 20 major industries including manufacturing, healthcare, and construction & energy, trust UL’s tools to meet their expanding needs. To learn more, visit www.ULEHSS.com or call 888.202.3016.

MCLEAN, Va.--()--Maintaining and improving the safety, security and performance of the National Airspace System (NAS) and National Rail System (NRS) is critically important to the NASA Ames Research Center (ARC). To achieve these safety goals, NASA is responsible for overseeing operations and maintenance of air and rail voluntary, independent, confidential incident reporting programs and associated data. NASA ARC has awarded Booz Allen Hamilton a $33.9 million Cost Plus-Fixed Fee, Indefinite Delivery, Indefinite Quantity (IDIQ), five year single award contract to support their efforts.

“We look forward to leveraging our expertise in everything from data security to safety hazard report management to achieve the all-important goal of improving aviation and rail safety for the public.”

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“Having supported the ASRS since 2004, we are thrilled to have been chosen for this engagement and believe that this decision is a testament to the work we’ve completed thus far,” said Paul Chi, Vice President at Booz Allen Hamilton. “We look forward to leveraging our expertise in everything from data security to safety hazard report management to achieve the all-important goal of improving aviation and rail safety for the public.”

Throughout the life of this contract, Booz Allen will assist in the analysis of incident and hazard reports and accumulated safety data provided and developed by the Aviation Safety Reporting System (ASRS) and Confidential Close Call Reporting System (C3RS). The firm will assist to operate, maintain and manage the ASRS and C3RS systems and will process incident or safety hazard reports while ensuring the confidentiality and security of the information.

This contract builds on Booz Allen’s previous work with ASRS, where the firm has proven itself as a valuable partner. Along with a deep-seated history of aviation and railroad safety experience, Booz Allen brings extensive knowledge of IT and data security management.

About Booz Allen Hamilton

Booz Allen Hamilton (NYSE: BAH) has been at the forefront of strategy and technology for more than 100 years. Today, the firm provides management and technology consulting and engineering services to leading Fortune 500 corporations, governments, and not-for-profits across the globe. Booz Allen partners with public and private sector clients to solve their most difficult challenges through a combination of consulting, analytics, mission operations, technology, systems delivery, cybersecurity, engineering, and innovation expertise.

With international headquarters in McLean, Virginia, the firm employs about 22,600 people globally, and had revenue of $5.41 billion for the 12 months ended March 31, 2016. To learn more, visit www.boozallen.com.

Cyber Threats, a Changing Workforce and Severe Weather Top the List

HARTFORD, Conn.--()--The Travelers Companies, Inc. (NYSE:TRV) today announced the results of the Travelers Risk Index, an annual survey that provides insight into the most pressing concerns of American consumers and business leaders. While fewer respondents believe that the world is becoming riskier, there are shared concerns about cyber threats, the demands of a changing workforce and severe weather.

“The good news is there are steps they can take to help mitigate those risks and protect their families, finances, homes and businesses.”

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“Our findings reveal common risks that business leaders and consumers may not be fully prepared to manage,” said Patrick Gee, Senior Vice President of Claim at Travelers. “The good news is there are steps they can take to help mitigate those risks and protect their families, finances, homes and businesses.”

Consumers report worrying some or a great deal about:

  • Financial concerns (70 percent).
  • Personal safety concerns (59 percent).
  • Personal privacy loss, identity theft (55 percent).
  • Transportation, travel concerns (54 percent).
  • Cyber, computer, technology risks/data breaches (51 percent).

Financial security is the top consumer concern for the fourth consecutive year. The percentage of respondents who annually evaluate their personal risks and insurance needs has continued to decline (from 64 percent in 2014 to 60 percent in 2015 and 56 percent in 2016).

Business leaders report worrying some or a great deal about:

  • Medical cost inflation (59 percent).
  • Rising employee benefit costs (56 percent).
  • Cyber, computer, technology risks/data breaches (54 percent).
  • Legal liability (51 percent).
  • Attracting and retaining talent (50 percent).

Thirty-one percent of business leaders are very confident that they are appropriately and adequately insured. Respondents say they are least prepared to manage their biggest worries — medical cost inflation and rising employee benefit costs.

Shared Concerns

Cyber attacks are a significant concern among consumers and business leaders as mobile devices, wearable technology, connected workspaces and smart homes become more common. Half of consumers fear someone will gain unauthorized access to their personal information via smart devices. The report found that victims of a data breach or cyber attack — nearly one-quarter of consumers surveyed — say they have not since taken any greater precautions than those who have not experienced a breach.

Nearly half (45 percent) of business leaders worry about the emerging risks associated with increased automation and internet connectivity. Thirteen percent report being very confident that they have implemented best practices to avoid a cyber incident. Eighty-one percent lack confidence in the steps they should take in the event of a cyber breach, and 32 percent have a data breach response plan in place.

Both consumers and business leaders report worrying about a changing workforce and requiring employees to acquire new skills to be successful. More than one-quarter of consumers surveyed are anxious about having the skills to meet workforce demands. Half of the business leaders surveyed report concerns about their ability to attract and retain talent. Forty-nine percent of business leaders view aging employees and the influx of millennials as key disrupters.

Severe weather is another shared worry, with a majority of consumers and business leaders believing it is becoming more frequent across the country. Thirty-nine percent of consumers and 33 percent of business leaders indicate that they believe damage to their property is more likely to occur. Sixty-three percent of consumers say they have a plan for what to do before extreme weather strikes. About half of business leaders say they have a business continuity plan in place.

For full results, please visit www.travelers.com/riskindex.

About the Survey

Hart Research conducted a national online survey of 1,202 business decision makers from Jan. 6 to Jan. 20, 2016, and 1,001 consumers age 18 to 69 from April 8 to April 18, 2016. The survey was commissioned by Travelers.

About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading provider of property casualty insurance for auto, home and business. A component of the Dow Jones Industrial Average, Travelers has approximately 30,000 employees and generated revenues of approximately $27 billion in 2015. For more information, visit www.travelers.com.

Users can now build reports and analyze Ansible Tower automation data for compliance and auditing with Splunk Solutions

RALEIGH, N.C.--()--Red Hat, Inc. (NYSE: RHT), the world's leading provider of open source solutions, today announced the availability of the Ansible Tower App for Splunk, an application that integrates Ansible Tower by Red Hat with Splunk® Enterprise and Splunk Cloud. The application brings the power and variety of Splunk analytics queries to Ansible Tower automation, and enables Ansible Tower and Splunk customers to view rich Ansible automation data in Splunk solutions where it can be correlated with other data sources throughout the application delivery lifecycle, providing new levels of operational intelligence.

“Management's Discussion and Analysis of Financial Condition and Results of Operations”

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The Ansible Tower App for Splunk enables customers to more deeply analyze the data generated by Ansible Tower automations and generate customized reports. These reports can then be shared between teams to facilitate operational decisions and activities. Ansible Tower data stream now available in the Splunk platform includes:

  • Ansible Tower system tracking data imports Ansible system facts into the Splunk platform, including details about services, packages and even hardware data. This data offers administrators the necessary tools to audit and verify that machines are in compliance, see how machine configurations have drifted over time, and compare system configuration across machines.
  • Ansible Tower activity streams pulls the full output of Ansible Tower job status including job details, activity streams, and Ansible run logs. This data helps administrators understand the efficiency of their automated processes.
  • Ansible Tower administrative event data indicates which user made what changes and when they were made. This enables organizations to have a detailed audit trail for compliance and remediation.

Supporting Quotes

Stacy Regan, director, IT Service Transition and Operation, Surescripts

“At Surescripts, Ansible Tower helps us automate our infrastructure from the network all the way to the individual applications on servers. Ansible Tower’s integration with the Splunk platform will enable us to report and analyze our operational audit data, providing vital systems state and performance statistics."

Tim Cramer, head of Ansible engineering, Red Hat

“This new integration with Splunk Platform enables our users to add significant functionality to the system tracking features that Ansible Tower already offers. Pairing the powerful automation of Ansible Tower with the Splunk Platform’s operational insights across the build pipeline will help our users to report on facts across systems and job output, providing the consumable data they need to make decisions about their IT infrastructure and processes."

Jon Rooney, senior director, IT Solutions Marketing, Splunk

“Automation data streams are incredibly rich sources of operational insight, providing a wealth of information about what’s happening in a modern enterprise IT environment. With the new Ansible Tower application for Splunk, users can directly access the Ansible Tower audit and metadata streams from within the Splunk pPplatform, providing visibility into the provisioning, deployment and configuration management task automated by Ansible.”

Additional Resources

Connect with Red Hat

About Red Hat, Inc.

Red Hat is the world's leading provider of open source software solutions, using a community-powered approach to provide reliable and high-performing cloud, Linux, middleware, storage and virtualization technologies. Red Hat also offers award-winning support, training, and consulting services. As a connective hub in a global network of enterprises, partners, and open source communities, Red Hat helps create relevant, innovative technologies that liberate resources for growth and prepare customers for the future of IT. Learn more at http://www.redhat.com.

Forward-Looking Statements

Certain statements contained in this press release may constitute "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements provide current expectations of future events based on certain assumptions and include any statement that does not directly relate to any historical or current fact. Actual results may differ materially from those indicated by such forward-looking statements as a result of various important factors, including: risks related to the ability of the Company to compete effectively; the ability to deliver and stimulate demand for new products and technological innovations on a timely basis; delays or reductions in information technology spending; the integration of acquisitions and the ability to market successfully acquired technologies and products; fluctuations in exchange rates; the effects of industry consolidation; uncertainty and adverse results in litigation and related settlements; the inability to adequately protect Company intellectual property and the potential for infringement or breach of license claims of or relating to third party intellectual property; risks related to data and information security vulnerabilities; the ability to meet financial and operational challenges encountered in our international operations; ineffective management of, and control over, the Company's growth and international operations; and changes in and a dependence on key personnel, as well as other factors contained in our most recent Quarterly Report on Form 10-Q (copies of which may be accessed through the Securities and Exchange Commission's website at http://www.sec.gov), including those found therein under the captions "Risk Factors" and "Management's Discussion and Analysis of Financial Condition and Results of Operations". In addition to these factors, actual future performance, outcomes, and results may differ materially because of more general factors including (without limitation) general industry and market conditions and growth rates, economic and political conditions, governmental and public policy changes and the impact of natural disasters such as earthquakes and floods. The forward-looking statements included in this press release represent the Company's views as of the date of this press release and these views could change. However, while the Company may elect to update these forward-looking statements at some point in the future, the Company specifically disclaims any obligation to do so. These forward-looking statements should not be relied upon as representing the Company's views as of any date subsequent to the date of this press release.

Red Hat, Red Hat Enterprise Linux, the Shadowman logo and Ansible are trademarks or registered trademarks of Red Hat, Inc. or its subsidiaries in the U.S. and other countries. Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.

Splunk>, Listen to Your Data, The Engine for Machine Data, Hunk, Splunk Cloud, Splunk Light, SPL and Splunk MINT are trademarks and registered trademarks of Splunk Inc. in the United States and other countries.

CloudHealth Helps Manage Microsoft Azure Environments by Providing Better Visibility, Automation and Governance

BOSTON--()--CloudHealth Technologies, the leader in cloud service management, today announced its support for organizations managing applications, infrastructure and services across multiple public cloud service providers, including Microsoft Azure.

“Typical Enterprise Uses Six Cloud Computing Services, Survey Shows.”

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The move reflects a growing trend among the CloudHealth Technologies customer base and, by extension, the broader business world, as relying on a mix of Infrastructure as a Service (IaaS) offerings – including Microsoft Azure, Amazon Web Services and Google Cloud Platform – is becoming the new normal.

A recent study found that 82 percent of enterprises use a multi-cloud strategy1. Despite certain complexity challenges that arise when managing disparate service providers, the growth of multi-cloud is not surprising. Its increasing popularity stems from various business drivers, including a wish to minimize reliance on a single vendor, maintain flexibility and choice, and reduce risk of downtime. It can also occur as separate departments within an organization adopt different cloud providers over time.

“At Six Nines we are big proponents of a multi-cloud strategy,” said Jason Cutrer, Founder and President, Six Nines. “Our mission is to help our customers adopt and support the cloud responsibly, and ensure it’s an effective business driver. What we see is that having a multi-cloud environment offers benefits of flexibility, control, and scale.”

To reflect the rise of multi-cloud strategies and Azure, CloudHealth helps customers who run infrastructure across multiple clouds simplify their cloud management. Specifically, CloudHealth provides Azure customers with the following:

  • Visibility into all subscriptions, cost centers, and enrollments across cost, usage and performance (CPU, memory, and disk).
  • Access to burn-down reports to track spend against Enterprise Agreements.
  • Customizable policies to alert on changes in cost, usage or performance.
  • Recommendations for virtual machine (VM) rightsizing, enabling customers to identify and downsize underutilized VMs.
  • Migration assessments that deliver recommendations of VM types, region, and associated projected costs when moving workloads to Azure.

“Cloud service providers aren’t necessarily one-size-fits-all,” said Joe Kinsella, CTO and Founder of CloudHealth Technologies. “Our mission is to keep pace with the needs of our customers, many of whom have a multi-cloud environment. In order to deliver on our promise of providing a single platform for all their cloud services, we must ensure that CloudHealth supports all their public, private and hybrid cloud environments.”

The CloudHealth platform is available for Azure users starting immediately.

About CloudHealth Technologies
CloudHealth Technologies gives organizations a new, more efficient way to visualize, optimize, and automate their cloud environments. The CloudHealth Cloud Service Management platform integrates with services across the datacenter and cloud, giving enterprises, startups, and service providers access to a centralized hub of robust data analytics. Using a policy-driven approach aligned to business processes, customers leverage CloudHealth to drive cost savings, improve agility, enhance security, and reduce complexity. With CloudHealth, customers are able to innovate faster without sacrificing governance or control.

The world’s cutting-edge companies rely on CloudHealth to meet their cloud management needs, including Amtrak, Dow Jones, Acquia, and Sumo Logic, among others. Based in Boston, MA, the company is backed by Sapphire Ventures, Scale Venture Partners, .406 Ventures and Sigma Prime Ventures. For more information, visit www.cloudhealthtech.com or follow us on Twitter @cloudhealthtech and LinkedIn.

1. Source: Forbes. “Typical Enterprise Uses Six Cloud Computing Services, Survey Shows.” February 9, 2016.

Related Resources

eBook: 8 Best Practices to Reducing Spend in Azure

New Ads Part of Integrated Technology and Media Partnership that Brings to Life CA’s Capabilities

NEW YORK--()--CA Technologies (NASDAQ:CA) today launched two new TV ads that highlight how apps are at the center of a new world driven by software. The ads deliver a clear message: CA is the partner to help you succeed in the App Economy.

“We’re living and working in an app-centric world and the ads speak directly to its challenges and its opportunities”

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The spots expand upon the “app culture” campaign developed to support CA’s role as the technology sponsor of the 2016 America’s Choice Election on CNN. The ads will run on the network during the nights of Presidential debates that begin tonight and continue through Election Night, and into 2017.

“We’re living and working in an app-centric world and the ads speak directly to its challenges and its opportunities,” said Lauren Flaherty, chief marketing officer, CA Technologies. “CNN’s election coverage is massive. We wanted ads that would resonate well within the sensational atmosphere of this election and at the same time show how CA can help companies navigate and shape this new world.”

The new ads running on the series of Presidential debates include:

  • The Front PorchHumorously juxtaposing the many different points of view arising in the U.S. this election season, this ad shows that, among our different opinions, there is one thing we can unanimously agree on the need for great apps.
  • Demand Never DiesUsing the zombie craze as a metaphor for consumers’ insatiable hunger for high-performing apps, this ad conveys that, thanks to CA Technologies, businesses can satisfy their customers’ demands and will live to see another day.

The new ads, created and produced by John McNeil Studio, bring to life CA’s role as a trusted partner in the Application Economy. The ads also give CA a platform to showcase the innovative technology being used by CNN to power the CNN Politics app.

Launched last April, the CNN Politics app was built in partnership with CA Technologies. The data-centric app -- built using CA API Management solutions and CA App Experience Analytics -- gives voters access to the data driving the political landscape and puts them on level footing with the experts to understand who is winning the 2016 U.S. presidential election now and why.

About CA Technologies

CA Technologies (NASDAQ:CA) creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy. Software is at the heart of every business in every industry. From planning, to development, to management and security, CA is working with companies worldwide to change the way we live, transact, and communicate – across mobile, private and public cloud, distributed and mainframe environments. Learn more at www.ca.com.

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Legal Notices

Copyright © 2016 CA, Inc. All Rights Reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies.

Enterprises and small-to-medium businesses among those empowering their workforce and customers with modern tools


SANTA CLARA, Calif.--()--As organizations of all sizes embrace digital transformation and adopt new technologies, business document sharing workflows like those in Citrix ShareFile are a critical solution to how work gets done. Businesses that are investing in ensuring that employees, customers and partners are able to collaborate on business documents across any device, at any time, while maintaining a high level of security, are experiencing increased productivity and ROI. According to ‘The 2016 State of Digital Transformation’ research by Altimeter, 41% of leaders surveyed said they’ve witnessed an increase in market share due to digital transformation efforts, and 37% cite a positive impact on employee morale.

Saving Time and Physical Space, While Improving Interactions with Clients

At Steve Nelson’s CPA practice, keeping client documents secure at all times was a big challenge given the amount of files required to be shared in order to get work done. Attaching documents to emails was simply not an option and using outdated FTP (file transfer protocol) solutions without proven secure file sharing capabilities were off the table. To solve this security challenge, Steve found Citrix ShareFile which not only offered his firm a secure and easy way to share files but also provided his clients a way to easily send and receive files electronically. Instead of depending on physically mailing documents, which normally took 2-4 days, his firm is able to instantly send and receive documents securely which saves time. As a result, his team has saved a week worth of work during tax season, reduced physical storage space need for paper filing and provided his clients a collaborative tool that increases overall productivity for both parties. Implementing ShareFile has allowed him to grow his business by 10% by lowering overhead, paper and office space costs.

Real Time Document Collaboration Delivers Greater Safety and Improves Productivity

When pilots are flying with their devices at 30,000 feet at any given time, how do you securely deliver and collaborate on documents that are critical to the safety of passengers and crew? Fair Wind Air Charter was faced with the challenge of keeping these devices synced, in real time so their entire staff including pilots, mechanics, and crew had the latest information. To comply with FAA rules and regulations including redundancy, security of access and a slew of requirements, the company needed a solution that went beyond consumer grade features and functionality. As a result of implementing ShareFile, the company has now set up each of their aircrafts as separate clients which gives them individual granular control over the types of libraries and files they can access, read, edit, upload and download. Whether they are on the ground or in the air, pilots now are able to synch documents in real time. Reliability combined with useful features like the ability to securely send and request files via the Outlook plug-in have made getting work done more efficient. Additionally, real time document status updates to see when a document is accessed, downloaded and edited ensures all parties are up to date. For example, when a FAA employee receives or sends a file, Fair Wind Air Charter instantly gets an activity notification. Since implementing ShareFile, the company has seen improved productivity, reduced paper usage and expanded ShareFile use into other parts of the business, like finance.


Alex Beringer, chief operating officer, Fair Wind Air Charter

“We transport clients around the globe and their safety is our top priority. So making sure documents like flight manuals and safety inspection ledgers are secure and up to date in real time is critical. Since we’ve implemented ShareFile, our workforce has changed how we collaborate, internally and externally, on these types of documents. As a result, we’re able to get more done in less time all while maintaining our safety standard.”

Nate Spilker, vice president, cloud services, Citrix

“Businesses are turning to new technologies that will help grow their business and stay ahead of the competition. It’s our mission to deliver business tools that organizations of all sizes can easily adopt and bring value not only to employees but all parties involved in business document collaboration. Across various vertical industries, our customers are seeing the value that ShareFile delivers by reduced costs, business growth and an increase in workforce productivity.”

Related Links

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About Citrix

Citrix (NASDAQ:CTXS) aims to power a world where people, organizations and things are securely connected and accessible to make the extraordinary possible. Its technology makes the world’s apps and data secure and easy to access, empowering people to work anywhere and at any time. Citrix provides a complete and integrated portfolio of Workspace-as-a-Service, application delivery, virtualization, mobility, network delivery and file sharing solutions that enables IT to ensure critical systems are securely available to users via the cloud or on-premise and across any device or platform. With annual revenue in 2015 of $3.28 billion, Citrix solutions are in use by more than 400,000 organizations and over 100 million users globally. Learn more at www.citrix.com.

For Citrix Investors

This release contains forward-looking statements which are made pursuant to the safe harbor provisions of Section 27A of the Securities Act of 1933 and of Section 21E of the Securities Exchange Act of 1934. The forward-looking statements in this release do not constitute guarantees of future performance. Those statements involve a number of factors that could cause actual results to differ materially, including risks associated with the impact of the global economy and uncertainty in the IT spending environment, revenue growth and recognition of revenue, products and services, their development and distribution, product demand and pipeline, economic and competitive factors, the Company's key strategic relationships, acquisition and related integration risks as well as other risks detailed in the Company's filings with the Securities and Exchange Commission. Citrix assumes no obligation to update any forward-looking information contained in this press release or with respect to the announcements described herein. The development, release and timing of any features or functionality described for our products remains at our sole discretion and are subject to change without notice or consultation. The information provided is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making purchasing decisions or incorporated into any contract.

© 2016 Citrix Systems, Inc. All rights reserved. Citrix and ShareFile are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the U.S. Patent and Trademark Office and in other countries. All other trademarks and registered trademarks are property of their respective owners.

ANNAPOLIS, Md.--()--September is recognized as National Preparedness Month, reminding citizens that emergencies and disasters can strike at any time and it’s never too early to prepare and plan. As part of America’s PrepareAthon! Campaign,Maryland Emergency Management Agency (MEMA) encourages Marylander’s to download the award-winning MARYLAND Prepares mobile app. This free resource is available for download on the iTunes and Google Play app stores, and can also be accessed through the state’s official website, Maryland.gov, or MEMA’s website, mema.maryland.gov.

#NationalPreparednessMonth @NIC_Maryland award-winning #MARYLAND Prepares #mobile #app for severe weather &disasters

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The MARYLAND Prepares mobile app provides Marylanders with the resources needed to prepare and respond to severe weather emergencies such as tornados and hurricanes. The mobile app is also used by MEMA to push real-time alerts to Marylanders during emergencies including power and natural gas outages.

Besides providing alerts and emergency information on-the-go, the citizen-centric mobile app includes the tools for Marylanders to create interactive emergency kits, build customized family communication plans, and view preparation guides, keeping residents better informed and prepared. The “I’m Safe” capability integrates with the phone’s text message, email and social networking features to allow residents to alert family members that they are safe following a disaster. Real-time notifications are sent directly to the device from MEMA, providing the most up-to-the-minute information for residents in the event of an emergency.

"Free resources available to the public, like the MARYLAND Prepares app, are a great way for Marylanders to learn, take action, be ready for emergencies and disasters," said MEMA executive director, Russ Strickland.

According to a recent study conducted by the Federal Emergency Management Agency (FEMA) and community Preparedness Division (CPD), 66 percent of Americans living in areas with a history of severe weather reported they had access to information on how to be better prepared, in the last six months. This data indicates that community and individual awareness on how to be prepared for an emergency or natural disaster is strongly influenced by innovative government services like MARYLAND Prepares mobile app, and communication efforts.

The MARYLAND Prepares mobile app was developed at no charge for the Maryland Emergency Management Agency (MEMA) by NIC Maryland, through the self-funded eGovernment services contract with the State Department of Information Technology (DoIT).

About NIC Maryland

NIC Maryland builds, operates, maintains, and markets the official website of the state of Maryland, www.maryland.gov and its digital government services. NIC Maryland is a collaborative public/private partnership managed by the Department of Information Technology (DoIT) and NIC Maryland. NIC Maryland helps Maryland state and local government entities web-enable their services and operates without tax funds through a self-funded digital government services contract. NIC Maryland has developed dozens of eGov products and services for the state of Maryland since the contract was awarded in August 2011.

About NIC

Founded in 1992, NIC (NASDAQ: EGOV) is the nation's leading provider of innovative digital government solutions and secure payment processing, which help make government more accessible to everyone through technology. The family of NIC companies provides digital government solutions for more than 4,500 federal, state, and local agencies in the United States. Forbes has named NIC as one of the “100 Best Small Companies in America” six times and the company has been included four times on the Barron’s 400 Index. Additional information is available at http://www.egov.com.

EVOLVE WFM is the market’s first true SaaS workforce management solution. It features the most advanced capabilities such as analytics-based forecasting and user-defined scheduling in an elastic, cost-effective cloud based deployment model

September 26, 2016 07:00 AM Eastern Daylight Time

PARAMUS, N.J.--()--NICE (Nasdaq:NICE) today announced the release of the market’s first continuous delivery workforce management solution, EVOLVE WFM. The cloud-based solution brings NICE’s leading enterprise-class workforce management technologies to the small- to mid-sized contact center market.

New @NICELtd EVOLVE #WFM to be first true #SaaS #workforcemanagement solution. #SMB #CCTR #Custserv

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EVOLVE WFM offers a set of sophisticated tools for automated scheduling and real-time adherence to help organizations handle the complexities of the modern contact center environment in a simple manner. IT support costs are negligible, as there is no software installation or server maintenance. The continuous delivery model meanwhile ensures immediate availability and instant upgrades that are seamless and non-disruptive to business continuity. The solution is available around the globe, over Amazon Web Services.

Designed to require minimal training, EVOLVE WFM is easy to self-configure, offering an intuitive, web-based workforce management interface with drag-and-drop simplicity. The user is thus able to focus on the management task at hand, rather than the technical processes involved. The solution includes the following capabilities:

  • Advanced forecasts based on an analytical assessment of the contact center’s history of interactions
  • Efficient scheduling using detailed user-defined work-rule parameters
  • Proactive optimization tools for intraday scheduling, including real-time adherence monitoring
  • Agent workstations for self-managed schedule availability and coordination

“It’s time for contact centers to move beyond spreadsheet-based workforce management. While this can be particularly challenging for small to mid-sized companies, it also offers them tremendous return on investment,” said Nancy Jamison, principal analyst, Frost & Sullivan. “NICE’s EVOLVE WFM is a perfect fit for this underserved market and will provide a viable option for thousands of companies that are looking for advanced WFM functionality in an affordable package.”

“For the SMB contact center market, the SaaS model is the key to delivering high quality solutions that meet customers’ expectations for availability, performance, and cost-effectiveness,” said Miki Migdal, President of the NICE Enterprise Product Group. “EVOLVE WFM addresses all of these needs, offering new feature and functionality upgrades in real time in a simple package. Leveraging NICE’s global experience and leadership in workforce optimization, this solution enables businesses to maintain the right staffing levels at the right times in order to deliver a perfect customer experience.”

To learn more about NICE EVOVLE WFM, click here.

About NICE
NICE (Nasdaq: NICE) is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE solutions help the world’s largest organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
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Easy-to-use tool uses key performance indicators to measure performance and provide insight, helping to show the value of records and information programs and get more from information


BOSTON -- As the value, and importance, of effective information management continues to rise, organizations are placing greater emphasis on understanding their information as an essential business requirement. In turn, traditional records and information management (RIM) programs have been transformed into the more holistic and global category of information governance, moving beyond just compliance and security into uncovering the value of their information. This has challenged RIM professionals to provide greater transparency into the sophistication and performance of their program, identifying actionable insights that can make information more valuable.

To help RIM professionals meet these challenges, Iron Mountain Incorporated® (NYSE: IRM), the global leader in storage and information management services, will be showcasing its new Iron Mountain Analytics Dashboard at the ARMA Live! 2016 conference. Designed with input from those RIM professionals tasked with designing, implementing, enforcing and measuring information governance programs within public and private organizations across all industries, the Analytics Dashboard provides instant access to programs managed by Iron Mountain, identifying opportunities for program improvement and advancement. This can help fundamentally change how RIM professionals perform their responsibilities, allowing them to focus on analyzing data and making impactful changes to achieve both corporate governance and business performance goals.

Using advanced data visualization the easy-to-use dashboard provides organizations and departments immediate global visibility into their records and information management programs to help identify potential risk and compliance concerns, as well as opportunities to apply greater retention controls to their information. With the ability to benchmark comparisons of key metrics, customers also can see how they stack up against their industry peers. Additionally, they can use these metrics to measure the health of their programs with the Iron Mountain Risk Indicator, further demonstrating effectiveness against internal goals and identifying opportunities for building the business case for change, and then monitor their progress towards those opportunities for program transformation.

Key metrics available in the Analytics Dashboard include:

  • Retention Schedules – Organizations can properly manage their offsite storage inventory and associated timely dispositions in accordance with their records retention schedules, uncovering potential storage cost savings.
  • Retention Tracking – Through tracking the volume of record retention holds for offsite storage inventory down to the department level, organizations can ensure they are correctly categorizing and managing their information regardless of geography, helping to mitigate compliance risks.
  • Improved Inventory Tracking – By providing insight into offsite storage carton inventory that may be missing required key metadata, organizations gain a better understanding of their overall storage and can better apply retention.
  • Internal & Peer Benchmarking – With agreed-upon key performance indicators that demonstrate the health, effectiveness and return on investment of records and information management programs, information governance leaders can benchmark against peers within their industry, reporting the findings to leadership to bolster the business value of their organization’s program.

“The value of an organization’s information has never been greater, and information governance professionals find themselves at the forefront of many of the key information- and data-driven value initiatives for their organization. To help address these challenges, we created the Analytics Dashboard. It represents a giant leap forward in how our customers interact with Iron Mountain and their information,” said Kevin Coughlin, Director of Product Management at Iron Mountain. “Giving them the critical insight required to meet their information governance challenges. With this information simply collected and cleanly presented, our customers are now able leverage the data to influence leadership for crucial program improvements.”

For more information on Iron Mountain’s solutions for managing information governance, visit www.ironmountain.com/Knowledge-Center/Topics/Govern-Information.aspx.

About Iron Mountain
Iron Mountain Incorporated® (NYSE: IRM) is the global leader in storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain’s real estate network comprises more than 85 million square feet across more than 1,400 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding, helping organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts. Visit www.ironmountain.com for more information.