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Winter Journal

Volume 28, Issue 1

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Jon Seals

During the first quarter of 2015 Continuity Central conducted an online survey asking business continuity professionals about their expectations for the rest of 2015.

239 responses were received, with the majority (82.8 percent) being from large organizations (companies with more than 250 employees). The highest percentage of respondents were from the United States (35.6 percent), followed by the UK (24.7 percent). Significant numbers of responses were also received from Australia and New Zealand (6.7 percent), Canada (5.9 percent) and India (4 percent).



BSI has published a white paper that explores the role of metrics in the ISO 22301 business continuity standard and aims to help people understand the standard’s BCM measurement requirements.

The executive summary of the 'Measurement matters: the role of metrics in ISO 22301' white paper states that ISO 22301 recognizes the importance of having accurate performance information, laying down requirements for ‘monitoring, measurement, analysis and evaluation’. However, the emphasis on monitoring performance, measurement and metrics in ISO 22301 has caused confusion in some organizations. This whitepaper clarifies the requirements around measurement in ISO 22301. In addition three BSI clients describe how they have approached these requirements.

Read the white paper (PDF).

On this day we celebrate the greatest upset in the history of the NCAA Basketball Tournament, when Villanova beat Georgetown for the 1985 national championship. Georgetown was the defending national champion and had beaten Villanova at each of their regular season meetings. In the final the Wildcats shot an amazing 79% from the field, hitting 22 of 28 shots plus 22 of 27 free throws. Wildcats forward Dwayne McCain, the leading scorer, had 17 points and 3 assists. The Wildcats’ 6’ 9” center Ed Pinckney outscored 7’ Hoyas’ center, Patrick Ewing, 16 points to 14 and 6 rebounds to 5 and was named MVP of the Final Four. It was one of the greatest basketball games I have ever seen and certainly one for the ages.

I thought about this game when I read an article in the most recent issue of Supply Chain Management Review by Jennifer Blackhurst, Pam Manhart and Emily Kohnke, entitled “The Five Key Components for SUPPLY CHAIN”. In their article the authors asked “what does it take to create meaningful innovation across supply chain partners?” Their findings were “Our researchers identify five components that are common to the most successful supply chain innovation partnerships.” The reason innovation in the Supply Chain is so important is that it is an area where companies cannot only affect costs but can move to gain a competitive advantage. To do so companies need to see their Supply Chain third parties as partners and not simply as entities to be squeezed for costs savings. By doing so, companies can use the Supply Chain in “not only new product development but also [in] process improvements”.



Confusion surrounds the topic of how to bring some sense of order to Big Data. Depending on the day, the discussion might come down to data quality, data governance or master data management.

Here’s a hint: One of these is much less necessary than the others. You should always understand the quality of your data — big or otherwise. And it’s just basic legal smarts to create governance rules about data lest you fall afoul of regulatory compliance.

But when it comes to master data management and Big Data, you may be better off leaving each to its own. If you’re not clear on why, I recommend this post by veteran integration technologist Kumar Gauraw, who takes you through his thought process on why MDM and Hadoop don’t match.



As I’ve mentioned often in the past, the enterprise is not transitioning to the cloud, but many clouds. And with the advanced automation systems hitting the channel, it will soon be a relatively simple matter to deploy workloads to the appropriate cloud with little or no oversight from users or IT managers.

But how do you determine which cloud is the right cloud? And how exactly will all these clouds work together to produce at least the semblance of an integrated data environment?

According to EMC’s Peter Cutts, the either/or debate surrounding public and private clouds is over. Enterprises that have chosen both, in fact, are likely to see significant advantages over those who restrict themselves to pure-play infrastructure. The public cloud’s scalability cannot be denied, of course, but neither can the security, governance and performance of private infrastructure. In a hybrid scenario, the enterprise has the ultimate in flexibility when it comes to compiling the optimal resources for the business objective at hand.



CAMBRIDGE, Mass. – Permabit Technology Corporation, the innovative leader in data efficiency technology, today announced that it is providing Albireo Virtual Data Optimizer (VDO) inline deduplication, compression and thin provisioning for Sihua Tech’s Kaixiang Flash Storage Array.

Sihua Tech is expanding its storage portfolio, based on the Neustor Scale Out HDD disk platform, with the introduction of the Kaixiang Flash Storage Array. The array comes in two different versions with either SAS or nVME connected SSD storage. By incorporating Permabit’s data efficiency technologies, Sihua Tech is able to quickly and easily offer its customers the most scalable, highest performing and resource-efficient inline deduplication, compression and thin provisioning in the industry. This allows Sihua Tech to provide an industry-leading all flash array solution to the Chinese market.

“The expansion of our storage portfolio with the addition of the Kaixiang Flash Storage Array allows us to deliver high performance enterprise-class storage to our customers,” said Yilang Sun, Chairman of Sihua Tech.  “We made a careful comparison of data efficiency software offerings and realized Permabit's VDO was a great fit for enhancing the capabilities of our storage products. By partnering with Permabit, we are able to provide flash storage at the most cost effective price, without sacrificing performance, allowing for broader adoption in primary storage applications.”

Albireo VDO is designed to embed directly into vendor-specific data management software, allowing it to scale with the capabilities of the underlying hardware and software of Sihua Tech’s Flash Storage Array.  It dramatically improves native write performance by eliminating duplicate data, and utilizes fewer hardware resources than any other data efficiency solution available today. Albireo’s patented indexing technology is the most resource efficient solution in the industry, ensuring that performance and scalability do not come at the expense of massive amounts of RAM consumption.

“We are thrilled to be partnering with Sihua Tech,” said Tom Cook, CEO of Permabit. “By embedding Albireo VDO into its all-flash storage, Sihua Tech is able to get to market quickly with must-have, industry-leading data efficiency capabilities.”

About Permabit
Permabit pioneers development of data efficiency technologies. Our innovative data deduplication, compression and thin provisioning products enable the world’s leading storage OEMs to cut effective cost, accelerate performance, reduce time to market and gain competitive advantage. Just as server virtualization revolutionized the economics of compute, our data reduction technologies are transforming storage economics, today.

Permabit is headquartered in Cambridge, Massachusetts with operations in California, Texas, Florida, Korea and Japan. For more information, visit www.permabit.com.

About Sihua Technologies
Sihua Technologies Inc. and its affiliated Shanghai, China based Sihua Technologies Co., Ltd are diversified software products and services providers for the Digital Media and Telecommunication Carrier industries. Sihua’s solutions are differentiated by proven engineering expertise, solid track record in collaborating with customer partners on advanced technologies, and superior responsiveness. 

Sihua’s Digital Media solutions are led by iCDN, an Intelligent Content Delivery Network software suite, by NeuStor, a secure, high-performance, scale-out, cloud- and virtualization-optimized storage software solutions on any hardware platform. 

Sihua Technologies Inc. is headquartered in Cupertino, California with engineering centers in China. 

Hands-on Evaluation Demonstrates Transporter's Enterprise-Class Capabilities to Make Distributed Private Cloud Storage a Reality at a Fraction of the Cost of Fee-Based Cloud Services


SANTA CLARA, Calif.Connected DataTM, the creator of Transporter, today announced findings from an ESG Lab Test Drive report that validates the company's Transporter private cloud storage appliance as an excellent business solution for file sync and share. The lab report, "Transporter from Connected Data," explores the key features of Transporter and outlines how Connected Data makes distributed private clouds affordable for any organization, while delivering the enterprise-class features they need.


ESG identifies that file sharing for collaboration and improved productivity has become an expected part of the user experience in today's corporate environments. It also outlines that organizations are struggling to maintain control of sensitive corporate data in an age of BYOD and widespread proliferation of cloud services. These are the challenges directly addressed by Transporter, the world's first private cloud appliance. Designed for business, Transporter appliances allow corporate IT to leverage their existing infrastructure to build cloud services that maintain complete control over where data is stored and how it is shared, while providing Dropbox like simplicity for its users. 


"ESG Lab validated typical sync and share functionality along with simultaneous user editing, creation of links for sharing with external users, and mobile device access," said Kerry Dolan, Lab Analyst and Vinny Choinski, Sr. Lab Analyst in the ESG report. "The Lab also validated administrative features, including integration with Active Directory for access control, integration with existing backup infrastructure, configuration of network ports and a Factory Reset option to remotely wipe data stored on a Transporter. These features demonstrated the business-class focus of Transporter, for both users and administrators."

The ESG Lab Test Drive was performed by testing a Transporter 75 device. It took a deep, hands-on look at Transporter from both an end user and administrator perspective. Key features tested include:

  • Sharing and accessing files located in Transporter folders
  • Accessing remote files located in the Transporter Library
  • Versioning and undelete capability including restoring previously modified and deleted files
  • Sharing files via both standard and direct (private) links
  • Folder and user level read-only access controls for both desktop and mobile
  • Active Directory integration for users and groups

"Today's business users are concerned about the compliance and security challenges presented by cloud-based file sharing, yet users continue to demand easier access to business content, especially when using mobile devices and when working remotely," said Geoff Barrall, CEO, Connected Data. "Connected Data has the solution. With our innovative line of Transporter private cloud appliances, we deliver the efficiency and simplicity of the cloud with the privacy, security and control required in a managed data center. We are pleased that ESG Lab has validated our approach based on helping our customers to create their own sync and share service using their existing infrastructure."

To access the complete ESG Lab Test Drive report, please visit: http://info.filetransporter.com/esg-lab-report.html


Tweet this:  ESG Lab Test Drive Validates @filetransporter from Connected Data as an Affordable, Private-Cloud Solution


About Connected Data
Connected DataTM, the creator of Transporter private cloud storage appliances is focused on changing the way consumers and businesses manage their files. Transporter appliances allow customers to privately sync, access, share and protect data at a fraction of the cost of fee-based cloud services. The fast-growing Transporter network includes over 35,000 users managing more than 20 Petabytes of storage all over the world. Connected Data is privately funded and based in Santa Clara, Calif. For more information, visit www.connecteddata.com.

Tailored solutions help produce relevant content to enhance customer journeys in multilingual, international markets


WAKEFIELD, Mass.SDL (LSE: SDL) today introduced industry specific language platforms to help organizations rapidly and efficiently address the needs of their global customers within the industries they operate. The language platforms, a key extension to the Language pillar of SDL’s Customer Experience Cloud (CXC), can be integrated to provide seamless delivery of global customer experiences. The eight industries include Travel and Hospitality, Finance, Life Sciences, Global Marketing, IT & Software, Manufacturing, eCommerce and Consumer Electronics.


Each industry has its own unique needs and challenges when it comes to language and translation. For example, life sciences companies require high quality, technical translations as they exist in highly regulated markets where an inaccuracy could impact a patient, while travel and hospitality companies must translate billions of words of customer reviews as quickly as possible. Drawing on more than 20 years of experience helping organizations overcome translation challenges, SDL has designed these platforms specifically for the needs of each market.


“With the travel and hospitality industry becoming increasingly digital, we required a translation solution to deliver a high volume of content to customers across the globe in a timely and accurate manner,” said Jean-François Collignon, Experts and Quality Unit Director, Accor. “With SDL, we have eliminated the internal complexities related to comprehensive localization processes while also enhancing the customer experience with immediate, relevant content.”


The SDL industry language platforms are out-of-the-box, industry specific translation solutions comprising both language technology and services which are fully customized for the requirements of each industry to ensure accurate, consistent translations across languages for a more relevant experience. Each platform integrates SDL’s existing translation technology and services and can be further customized to meet a customer’s specific requirements. SDL has deep experience in each of these industries through work with customers including Philips Healthcare, GTA Kuoni, KONE, Philips Consumer Electronics, MAN Group, NTT DOCOMO and more. Leveraging this expertise and first-hand knowledge, SDL has developed the industry specific language platforms to fully optimize the experience for its users.


“As global brands look to differentiate and improve customer experience, relevance is something they need to prioritize,” said Mark Lancaster, CEO, SDL. “Organizations across industries with international customers must have the ability to provide translated content in the timeframe and quality level their customers expect. SDL’s industry specific language platforms help meet this critical demand so customers can access relevant content when they need it, in the right language.”


Each industry language platform provides a tailored solution including the following:

  • Pre-defined translation workflows that deal with the most common content types of each industry and the associated review and security issues with each
  • Industry specific automated translation that has been individually customized to each market, providing real-time translation of content at a higher quality point than non-tailored solutions and allowing for greater automation of translation and a greater level of engagement with international audiences
  • Industry specific terminology pre-populated with common industry vocabulary which ensures organizations are speaking in a language that their customers will relate to and understand
  • Specialized translation services delivered by SDL’s in-house, in-country domain expert translators, providing confidence in translation quality for even the most complex subject matters such as medical and finance, and including solutions for written communication, multimedia, international SEO, product testing and quality evaluation
  • Customer Journey Analytics that help to track international brand health, campaign and product launch effectiveness and global market opportunities

Learn more about SDL’s industry specific language platforms here http://www.sdl.com/download/finance/80237/ and by reading our blog.


About SDL

SDL (LSE: SDL) is the leader in global customer experience. With a completely integrated cloud solution for content management, analytics, language and documentation, SDL solves the complexity of managing your brand’s digital footprint as it grows across multiple languages, cultures, websites, devices and channels. Seventy-nine of the top 100 global companies trust SDL to help them create authentic, in-context customer experiences that drive demand and loyalty. SDL brings your brand to the world, and the world to your brand. Learn more at SDL.com. Follow SDL on Facebook and Twitter.

As part of its Digital First Strategy Halton Housing introduced 1st Touch (www.1sttouch.com) mobile software and worked closely with them on developing a ground-breaking customer app.


Halton Housing Trust is a forward thinking and dynamic not-for-profit housing association that owns and manages over 6,400 homes with over 16,000 customers in the Cheshire towns of Runcorn and Widnes. The Trust employs over 280 talented members of staff, including 80 specialist trades people in the Construction Services team. Halton’s Board works closely with its executive management team to ensure the Trust’s Strategic Aim of ‘Improving People’s Lives’ is achieved.


By constantly reviewing the services it provides and with the advent of welfare reform and in particular Universal Credit, Halton knew that it needed to make a number of changes to ensure the best possible support for its customers during these challenging times. One area it identified was the need to exploit the potential of digital technology to support the delivery of services.


This led to launch of Halton’s Digital First strategy and mobile technology was an important element of this. Halton chose 1st Touch as their mobile technology provider. Originally this was to support Halton’s responsive repairs operation as it integrates closely with Halton’s Aareon QL Housing Management system. The installation went smoothly and Halton built an excellent working relationship with 1st Touch. The integration between Aareon QL and 1st Touch proved to be a real strongpoint of the technology as the two systems are talking to each other so information is constantly being updated in real time.


This proved popular with the responsive repairs Maintenance Technicians too. They no longer need to return to base as frequently, as their jobs are sent directly to their mobile devices – which is much more efficient from a time perspective. It is also well suited to rural areas with a poor phone signal as the system’s Smart Airtime feature sends encrypted information in small bursts when there is a signal. This allows the maintenance technicians to work offline, which is a major benefit. Many of the other solutions Halton had looked at did not have these features and so this was another driver behind choosing 1st Touch.


All of these factors combined with the initial experiences of 1st Touch mobile technology for its repairs operation gave Halton confidence to move to the next stage of their digital journey - rolling the technology out across the remainder of the Trust using the enterprise arrangements in place with 1st Touch.


As Carole Galsworthy Director of ICT & Business Improvement at Halton Housing Trust explains, “In addition to our responsive repairs team, we extended 1st Touch mobile working to our Arrears Management team, Neighbourhood Team, Tenancy Support and our ASBO officers. In all there are currently over 50 mobile users with more to follow as we add other service areas.”


Another key aim of Halton’s Digital First programme is to have 90% of customers accessing services online by 2018. To do this, Halton decided to go further and build an effective Customer App that covered all the main services that the Trust delivers. It needed to be able to update information in real time both for customers and in the Trust’s back office systems. With such a strong relationship, Halton decided to work closely with 1st Touch to develop a ground-breaking Customer Self-Service App, the first phase of which is now complete. The app is available 24/7/ 365 and customers can access it via their mobile devices; both smart phones and tablets across all platforms. This allows customers to action requests themselves through this self-service portal using the technology that they are familiar with whenever it is convenient for them.

With the App in place, customers can contact Halton about a wide range of services. For example, they can request a repair, report anti-social behaviour or estate issues such as graffiti or fly tipping and it allows them to send in related photographs too. They can order a gas service or gas repair or report a gas leak. They can also request a move or transfer and much more. If they need to check their rent balance or to make a payment, this is also now possible, via the App.


Carole Galsworthy continues, “Our Customer Self-Service App contains a tremendous amount of information and all the forms that customers might need to use. Customers simply enter the relevant information and the system logs a contact in our CRM system and kicks off the appropriate workflow to the relevant person and confirms to the customer that their query is being dealt with. The App is very thorough and this has all been made possible by the functionality of 1st Touch. Our customers now have a tremendous 24/7/365 resource on hand and we expect that it will have a huge impact on them and the Trust.


“One of the main benefits of 1st Touch is that all the information entered by customers is automatically updated in QL in real time. This level of delivery and seamless integration with QL is a real plus.“


The main aim of introducing the Customer App and other aspects of the Digital First strategy is to ensure that the Welfare Reform changes and particularly the introduction of Universal Credit will have a net nil impact on the Trust in terms of costs and resources. The self-service App allows Halton to free up significant resources that can be re-directed and re-focused to delivering additional support to its most vulnerable customers. One way of understanding and quantifying the significance of this is to look at the cost of transactions.


Every call with a customer has a transactional cost of approximately £4 whereas every face-to-face meeting has a transaction cost of approximately £14. Typically, Halton has 170,000 transactions a year, so ultimately this will represent a potentially significant saving, where resources can be freed up & re-focused to other areas of the business.


Carole Galsworthy continues, “Our Digital First Programme had a number of key objectives…. but it was a blank piece of paper in terms of designing a Customer App. 1st Touch helped us to design and build this and it is a first rate system that will not only transform what we do but will also add a whole new positive dimension to the customer experience we deliver. 1st Touch took the time to listen and understand what we needed and worked with us on delivering a highly effective solution which is all the more impressive because of the real time integration to QL and the automation of CRM contacts and colleague workflows. There’s no doubt that there are a number of things we just couldn’t have achieved without 1st Touch and being able to work with them on developing this App and the other modules has been a great opportunity and proof of a great partnership. “

Halton Housing’s use of Enterprise Mobile Technology and its Customer Self-Service App are visible on two videos: http://bit.ly/WJcbDZ

First Order for China Will be Used for Public Safety Applications

BILLERICA, Mass. – American Science and Engineering, Inc. ("AS&E") (Nasdaq:ASEI), a leading worldwide supplier of innovative X-ray detection solutions, today announced the receipt of an order for 200 MINI Z(R) handheld Z Backscatter(R) imaging systems for customers in China. The breakthrough MINI Z system--uniquely capable of real-time detection of organic threats and contraband concealed in bags, vehicles, and other hard-to-reach places--will enable federal, regional and local public safety officials to improve drug interdiction, law enforcement, event security, and other initiatives throughout the country.

"China is one of our targeted growth areas and this order – the largest single MINI Z booking to date – confirms that we are making progress on our geographic expansion strategy," said Chuck Dougherty, AS&E's President and CEO. "The strong response to the MINI Z worldwide provides us with an ideal entry point for new markets and new customers. It also gives us the opportunity to introduce our innovative detection technology, including Z Backscatter, to a global audience that can now access and afford a highly effective, easy-to-use inspection solution that is ideal for detecting security threats wherever and whenever they occur."

MINI Z: The World's First Handheld Z Backscatter Imaging System
The MINI Z is the world's first handheld Z Backscatter imaging scanner for fast, portable, real-time detection of hidden drugs, explosives, and other organic threats and contraband. The MINI Z system enables law enforcement, public safety and other security professionals to scan in places other systems can't reach and determine "on the go" if drugs, explosives or other threats are present in unattended bags, packages, and difficult-to-reach locations such as car interiors and aircraft compartments. Introduced in June 2014, the system uses AS&E's signature Z Backscatter technology, an advanced X-ray imaging technology that produces a real-time image of the scan target, highlighting organic materials that transmission X-ray systems can miss, such as explosives, currency, and drugs. Easy to carry and use, the MINI Z all-in-one imaging system is ideal for a wide-range of applications, including border and security checkpoints, drug interdiction, public safety, event security, VIP security, maritime security and general aviation security. Experience the MINI Z system at www.meetminiz.com.

About AS&E
American Science and Engineering, Inc. (AS&E) is the trusted global provider of threat and contraband detection solutions for ports, borders, military, critical infrastructure, law enforcement, and aviation. With over 50 years of experience, AS&E offers proven, advanced X-ray inspection systems to combat terrorism, drug smuggling, illegal immigration, and trade fraud. AS&E systems are designed in a variety of configurations for cargo and vehicle inspection, parcel inspection, and personnel screening. Using a combination of technologies, these systems provide superior detection capabilities, with high-energy, dual-energy, and Z Backscatter X-rays--pioneered by AS&E. Learn more about AS&E products and technologies at www.as-e.com and follow us on Twitter @ase_detects.
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