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Volume 29, Issue 5

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Jon Seals

Jon Seals

The Business Continuity Institute

With an increasing volume of conversation taking place around the concept of ‘organizational resilience’, business continuity management professionals are taking advantage of this to expand their own remit and improve their career opportunities. These are the findings of a new report published jointly by PwC and the Business Continuity Institute.

The report – What does the future hold of business continuity management professionals? – was the outcome of a survey carried out by the BCI, as well as a breakout session held at the BCI World Conference. The findings showed that nearly two-thirds of respondents (62%) reported that their remit is expanding beyond traditional business continuity management, with over half (53%) noting that they’re working more closely with information security, just less than half (45%) with risk management and 4 out of ten (42%) with IT.

Why is increased collaboration important? The vast majority (90%) agreed that resilience is greater when the management disciplines are more joined up.

The growing interest in resilience is increasing career opportunities for business continuity professionals with more than half (56%) saying it opens up more options. As a result, 6 in ten (60%) want additional qualifications, and over a quarter already have a Masters degree.

Of course there were other insights into the profession that were revealed by the survey. Nearly three-quarters of respondents (72%) were male, and while this may not be an accurate reflection of the industry, it is indicative of a significant gender imbalance.

The report concludes that business continuity management continues to present an interesting and varied career that gives post holders a "spectacular understanding of their organization" and a "brilliant network of contacts within it." These conclusions are consistent with the BCI’s position statement on organizational resilience published in 2016 and is a positive reflection that the business continuity profession is still evolving with the business continuity management discipline itself is a key contributor to a more resilient society.

You can learn more about organizational resilience by taking the BCI's new course - Introduction to Organizational Resilience. This course will provide students with a practical approach to build on the foundation of their existing skills and knowledge in order to develop and enhance the resilience capability within their organizations.

First tenant signed to occupy a full module

Up to 900,000-square-foot data center campus expands Sabey’s presence on the East Coast

Ashburn, Va. – Seattle-based Sabey Data Center Properties announced today that it has commissioned as fully operational the first of three buildings at Intergate.Ashburn, its 900,000-square-foot, 70+ MW data center campus on 38 acres of land in the heart of the East Coast’s data center backbone.

Seattle, WA-based Sabey also announced that it has signed its first tenant at Intergate.Ashburn. The new tenant will occupy an entire 1.8 MW, 11,988-square-foot quadrant at the newly commissioned Building C, which itself comprises 138,170 RSF with 7.2 MW of IT power. Building C represents the first phase of development at the campus.

Located a short distance from Washington, D.C., Intergate.Ashburn is located in the busiest and fastest growing data center market in the country. The campus significantly expands Sabey’s national data center footprint and provides direct proximity to all network exchanges in the region.

Robert Rockwood, President, Sabey Data Centers, said, “Enterprises and institutions around the country want a data center presence in the Washington D.C. corridor, a densely populated hub ideally situated to serve the east coast population and with an aggregation of carriers that make Virginia virtually indispensable to many data center users.”

He said, “Add in the area’s low power costs -- about 5.5 cents per kilowatt hour – and available tax incentives, Ashburn is one of the most cost effective locations for data centers in the United States. Intergate.Ashburn is providing to this thriving market place a modular design that allows us to be responsive to customers’ specific needs and significant expansion capacity to support growth.”

Cameron Richardson, Director of Leasing at Intergate.Ashburn, said, “The Intergate.Ashburn campus already is served by seven fully operational carriers, with additional carriers in the pipeline. Services available today include dark fiber, cloud on-ramps, direct internet access DIA), point-to-point circuits, and access to next generation SDN’s. Our objective is to provide a broad choice of carriers and services to support our customers’ business models with flexibility and efficiency. ”

The campus offers Sabey’s turnkey, hybrid and powered shell data center products in both multi and single-tenant layouts. Build to suit is also available. Sabey expects to attract tenants from the government, technology, social media and health care sectors, as well as content and cloud service providers.

Intergate.Ashburn shares its design with Sabey’s Intergate.Quincy, a 520,000-square-foot campus in Central Washington State. The fundamental design was perfected while developing the well-received Intergate.Columbia, also in Central Washington. Intergate.Columbia’s 438,000 square feet were completed in December 2008 after only nine months of construction. The project is fully leased to four investment grade tenants.

About Sabey Data Centers

With a portfolio of more than three million square feet of mission critical space, Sabey Data Center Properties is one of the most experienced and largest privately owned multi-tenant data center owner/developer/operators in the United States. Sabey specializes in scalable, custom-built solutions including data center ready shell space and fully turnkey data centers managed by Sabey’s award-winning critical environment staff. Consistently recognized for its reputation for operational excellence through its world-class data centers and sustained uptime, Sabey is proud to provide data center services to many of the world’s top financial, technology and healthcare companies. www.sabey.com

Wednesday, 22 February 2017 16:26

Vendor Risk Management Under SSAE 18

By now you are likely aware that the American Institute of Certified Public Accountants (AICPA) has announced an updated Statement on Standards for Attestation Engagements (SSAE 18), which will take effect on May 1, 2017. The key difference of SSAE 18, compared to the widely known SSAE 16 that it will supersede, is the required monitoring of your service providers’ service providers — otherwise known as subservice organizations or fourth-party vendors.

But who are your fourth-party vendors? As many people in vendor risk management roles are discovering, it’s often difficult to identify an organization’s fourth-party vendor relationships. While no formal business relationship exists, these subservice organizations supply to the third-party vendors with whom your company does have a contract.

Let’s try an example: Your organization has a contract with ABC Mortgage, which provides you with mortgage servicing. ABC Mortgage has a contract with XYZ Data Processing, which provides them with the software solution that is used to service your organization’s mortgages. In this scenario, ABC Mortgage is your third-party vendor with whom you have a contractual business relationship, while XYZ Data Processing is your organization’s fourth-party vendor because their contract is with ABC Mortgage.



Take a look at top lessons learned from our staff’s combined 150 years of business continuity experience. Use our knowledge to benefit your BCM plans.

When I look at my children and grandchildren, I smile at their accomplishments and at some of their struggles. With life experience comes the understanding of what is and what may not be important. Resolving a conflict or problem is often easier for me today than when I was just out of college. On that note, we’ve put together lessons learned in the business continuity/disaster recovery arena. These come from MHA’s numerous engagements and our consultants’ combined years of experience. There are several of us with over 30 years of experience in business continuity. So, sit back, relax, and let grandpa share his wisdom – then maybe we can get an ice cream after.



Company receives Client Diamond Award after winning Best of Staffing Client Award for the seventh consecutive year; earns Talent Award for the fifth time in seven years

HANOVER, Md. – TEKsystems®, a leading provider of IT staffing solutions, IT talent management expertise and IT services, today announced it earned Inavero’s Best of Staffing® Client Diamond Award and Best of Staffing Talent Award. Presented in partnership with CareerBuilder, Inavero’s Best of Staffing winners have proven to be industry leaders in service quality based completely on the ratings given to them by their clients and the employees they’ve helped find jobs. Companies who win the Client Diamond distinction have won the Best of Staffing Client Award at least five years in a row. This is TEKsystems’ third year earning that distinction.


earns Inavero’s 2017 Best of Staffing® Awards for Client and Talent Satisfaction

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The Best of Staffing Award for service excellence is earned by fewer than 2 percent of all staffing agencies in the U.S. and Canada. To make either Client or Talent list, companies must receive satisfaction scores of 9 or 10 out of 10 from at least 50 percent of their clients and 50 percent of their talent.

“We are honored and thrilled that TEKsystems has again been recognized for delivering quality service to both our client and consultant communities,” says Jay Alvather, president of TEKsystems. “Helping others achieve their goals and realize success speaks to our purpose. Whether it’s providing customized IT solutions to a client or placing an IT professional in a position to advance their career, we create opportunity by holding ourselves accountable to the highest standards for quality and service.”

“Staffing firms are giving top companies a competitive advantage as they search for talent in North America,” said Inavero's CEO Eric Gregg. “The 2017 Best of Staffing winners have achieved exceptionally high levels of satisfaction and I'm proud to feature them on BestofStaffing.com.”

About Inavero

Inavero administers more staffing agency client and talent satisfaction surveys than any other firm in the world. Inavero’s team reports on over 1.2 million satisfaction surveys from staffing agency clients and talent each year and the company serves as the American Staffing Association’s exclusive service quality partner.

About Inavero’s Best of Staffing

Inavero’s Best of Staffing® Award is the only award in the U.S. and Canada that recognizes staffing agencies that have proven superior service quality based completely on the ratings given to them by their clients and job candidates. Award winners are showcased by city and area of expertise on BestofStaffing.com—an online resource for hiring professionals and job seekers to find the best staffing agencies to call when they are in need.

About TEKsystems®

People are at the heart of every successful business initiative. At TEKsystems, an Allegis Group company, we understand people. Every year we deploy more than 80,000 IT professionals at 6,000 client sites across North America, Europe and Asia. Our deep insights into IT human capital management enable us to help our clients achieve their business goals–while optimizing their IT workforce strategies. We provide IT staffing solutions, IT talent management expertise and IT services to help our clients plan, build and run their critical business initiatives. Through our range of quality-focused delivery models, we meet our clients where they are, and take them where they want to go, the way they want to get there.

TEKsystems. Our people make IT possible. Visit us online at www.TEKsystems.com.

NEW YORK – Accenture (NYSE:ACN) has launched the Intelligent Patient Service Exchange, a digital marketplace of third-party technology solutions available to life sciences companies to enhance patient support and improve the overall patient treatment experience.


“With the launch of the Intelligent Patient Service Exchange, our platform continues to be instrumental in helping life sciences companies use analytics and collaborative technologies to improve the patient experience and also work across the healthcare system”

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The Intelligent Patient Service Exchange removes the time and cost needed to develop custom, digital patient-centric solutions by offering pre-built, plug-and-play technology connections that enable life sciences companies to integrate patient services more quickly and at a lower cost than previously possible. These include capabilities such as storing medical documents and streamlining physician assistants’ correspondence with patients and healthcare provider.

The Intelligent Patient Service Exchange is embedded into the Accenture Intelligent Patient Platform - a suite of integrated analytics-driven solutions that help life sciences companies design, deliver, measure and refine more precise support programs for patient segments.

“With the launch of the Intelligent Patient Service Exchange, our platform continues to be instrumental in helping life sciences companies use analytics and collaborative technologies to improve the patient experience and also work across the healthcare system,” said Tony Romito, managing director, Accenture Life Sciences. “We are committed to continuously expanding the scope of the service exchange to take advantage of the tremendous investments being made in innovative patient solutions.”

Companies currently providing technology solutions to the Accenture Intelligent Patient Service Exchange include AssistRx, Conga, Dell Boomi, Docusign and SpringCM.

When integrated with a company’s existing patient services program, the capabilities these companies provide can help life sciences companies deliver more predictable results and comprehensive patient support.

About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 394,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Collaboration between open source leaders expands HPE's multi-stack strategy to include Red Hat OpenStack Platform and Red Hat Ceph Storage

PALO ALTO, CA and RALEIGH, NC – Hewlett Packard Enterprise (NYSE: HPE) and Red Hat, Inc. (NYSE: RHT) announced today they are working together to accelerate the deployment of network functions virtualization (NFV) solutions based on fully open, production-ready, standards-based infrastructures. HPE plans to offer ready-to-use, pre-integrated HPE NFV System solutions and HPE Validated Configurations incorporating Red Hat OpenStack Platform and Red Hat Ceph Storage for communications service providers (CSPs).

Consistent with HPE's multi-cloud, multi-stack strategy and broader open source software commitment, HPE is collaborating with Red Hat to accelerate OpenStack adoption by CSPs worldwide, offering customers increased choice through multiple commercial distributions, including both HPE Helion OpenStack Carrier Grade and Red Hat OpenStack Platform. Red Hat is an open source leader, using an 'upstream first' approach to the development of its products, including Red Hat OpenStack Platform. As a result, Red Hat OpenStack Platform offers a fully open source foundation for NFV deployments.

"The expansion of the relationship brings together two leaders in telecommunications well positioned and committed to helping CSPs accelerate their network transformations," said David Sliter, vice president and general manager, Communications Solutions Business, HPE. "Red Hat and HPE share a common vision and commitment to enable a rich ecosystem of NFV solutions -- our work together is aimed at easing customers' ability to leverage the expansive options we collectively provide."

With these new offerings, HPE and Red Hat are building upon an existing alliance, focused on helping customers overcome the inflexibility and high costs created by data center, application and IT sprawl by shifting resources to business innovation. This expanded collaboration enables Red Hat to make use of HPE OpenNFV Labs for virtual network function (VNF) validation and for Red Hat OpenStack Platform customers to access HPE VNF Onboarding Services. The HPE OpenNFV Solution Portal is also being expanded to include VNFs from Red Hat partners, providing customers with access to pre-validated solutions that can help simplify deployments.

"With an open foundation for their NFV deployments, CSPs have access to a more flexible, agile, and scalable platform that can meet dynamic requirements, now and in the future," said Radhesh Balakrishnan, general manager, OpenStack, Red Hat. "By bringing Red Hat OpenStack Platform and Red Hat Ceph Storage to HPE's NFV solution, we are offering even more choice to CSPs as they transform and modernize their networks."

Additionally, HPE and Red Hat are collaborating to certify HPE NFV operations solutions, including HPE NFV Director for management and orchestration (MANO), HPE Service Director for operations support systems (OSS), HPE VNFs and the OpenDaylight-based HPE OpenSDN Solution on the Red Hat OpenStack Platform, backed by end-to-end support from HPE.

Red Hat OpenStack Platform and Red Hat Ceph Storage integration is planned for availability with the release of HPE NFV System 1.4. HPE NFV System is a pre-integrated solution bundle containing an optimal mix of hardware and software to simplify and accelerate NFV deployments, providing customers a simplified end-to-end experience from ordering, deployment, operations, lifecycle management and services. Bundles are fully tested, designed as building blocks that allow customers to start small and scale out as requirements increase. HPE NFV System 1.4 is targeted for availability in April 2017 for both HPE Helion OpenStack Carrier Grade and Red Hat OpenStack Platform.

For customers seeking guidance, systems integration and support for Red Hat open source technologies on HPE NFV System, HPE Technology Services offers services spanning strategy planning, proof-of-concept, assessment, validated active design, integration, solution support and comprehensive program management.

About Hewlett Packard Enterprise
Hewlett Packard Enterprise is an industry leading technology company that enables customers to go further, faster. With the industry's most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

About Red Hat
Red Hat is the world's leading provider of open source software solutions, using a community-powered approach to provide reliable and high-performing cloud, Linux, middleware, storage and virtualization technologies. Red Hat also offers award-winning support, training, and consulting services. As the connective hub in a global network of enterprises, partners, and open source communities, Red Hat helps create relevant, innovative technologies that liberate resources for growth and prepare customers for the future of IT. Learn more at http://www.redhat.com.

HPE Forward-Looking Statement
The information included in this press release contains forward-looking statements that involve risks, uncertainties and assumptions. If the risks or uncertainties ever materialize or the assumptions prove incorrect, the results of Hewlett Packard Enterprise may differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements. Risks, uncertainties and assumptions include the need to address the many challenges facing Hewlett Packard Enterprise's businesses; the competitive pressures faced by Hewlett Packard Enterprise's businesses; risks associated with executing Hewlett Packard Enterprise's strategy; the development and transition of new products and services and the enhancement of existing products and services to meet customer needs and respond to emerging technological trends; the execution and performance of contracts by Hewlett Packard Enterprise and its suppliers, customers and partners; integration and other risks associated with business combination and investment transactions; and other risks that are described in Hewlett Packard Enterprise's filings with the Securities and Exchange Commission. Hewlett Packard Enterprise assumes no obligation and does not intend to update these forward-looking statements.

The OpenStack™ Word Mark and OpenStack Logo are either registered trademarks/service marks or trademarks/service marks of the OpenStack Foundation, in the United States and other countries and are used with the OpenStack Foundation's permission.

Red Hat Forward-Looking Statements
Certain statements contained in this press release may constitute "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements provide current expectations of future events based on certain assumptions and include any statement that does not directly relate to any historical or current fact. Actual results may differ materially from those indicated by such forward-looking statements as a result of various important factors, including: risks related to the ability of Red Hat to compete effectively; the ability to deliver and stimulate demand for new products and technological innovations on a timely basis; delays or reductions in information technology spending; the integration of acquisitions and the ability to market successfully acquired technologies and products; fluctuations in exchange rates; the effects of industry consolidation; uncertainty and adverse results in litigation and related settlements; the inability to adequately protect Red Hat intellectual property and the potential for infringement or breach of license claims of or relating to third party intellectual property; risks related to data and information security vulnerabilities; the ability to meet financial and operational challenges encountered in Red Hat's international operations; ineffective management of, and control over, Red Hat's growth and international operations; and changes in and a dependence on key personnel, as well as other factors contained in Red Hat's most recent Quarterly Report on Form 10-Q (copies of which may be accessed through the Securities and Exchange Commission's website at http://www.sec.gov), including those found therein under the captions "Risk Factors" and "Management's Discussion and Analysis of Financial Condition and Results of Operations". In addition to these factors, actual future performance, outcomes, and results may differ materially because of more general factors including (without limitation) general industry and market conditions and growth rates, economic and political conditions, governmental and public policy changes and the impact of natural disasters such as earthquakes and floods. The forward-looking statements included in this press release represent Red Hat's views as of the date of this press release and these views could change. However, while Red Hat may elect to update these forward-looking statements at some point in the future, Red Hat specifically disclaims any obligation to do so. These forward-looking statements should not be relied upon as representing Red Hat's views as of any date subsequent to the date of this press release.

Red Hat, Ceph and the Shadowman logo are trademarks or registered trademarks of Red Hat, Inc. or its subsidiaries in the United States and other countries. Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries. The OpenStack word mark is a trademark or registered trademark of OpenStack Foundation in the United States and other countries, and is used with the OpenStack Foundation's permission. Red Hat, Inc. is not affiliated with, endorsed by, or sponsored by the OpenStack Foundation or the OpenStack community.


Australian MSP Partners to Gather in Sydney for Networking and Education by Continuum to Help Improve Business Strategies, Increase Sales

BOSTON and SYDNEY – Continuum®, the exclusive provider of the only vertically integrated IT service delivery platform that enables MSPs to scale rapidly and profitably, is hosting its first annual Australian Partner Day on Thursday, March 16, 2017 at the Doltone House Jones Bay Wharf in Sydney. The full-day event is packed with unique content to help the company’s MSP partners and prospects improve business strategies, increase sales and marketing efforts and gain a deeper understanding of Continuum products and services. Robert Kocis, Chief Revenue Officer at Continuum, is delivering the keynote address, “Building a High Performance Sales Team.”

“Continuum’s Australian Partner Day is all about increasing revenue for our MSP partners’ businesses and to help them to improve operational efficiencies and profitability through partner education,” said Robert Kocis. “We are delighted to continue our investment and commitment to the Asia Pacific market by bringing our Australian partners together for a day of training and networking.”

In January, Continuum announced expanding the company’s role in the Asia Pacific (APAC) market with a new regional headquarters in Sydney. Frank Bauer, who was part of Continuum’s founding team, was named the new APAC Managing Director. With a direct presence in the region, Continuum is better able to help partners to meet their service level commitment and better support their regional operations.

Australian Partner Day is supported by Gold Sponsors, Autotask and Webroot as well as Bronze Sponsor, CompTIA. Each sponsor will have a guest speaker from their company who will present to Continuum’s partners. Topics on the agenda include Continuum’s 2017 product roadmap and AU strategy, vision of the channel and, “Client Engagement Best Practice,” presented by Raymond Vrabel, Senior Director, Strategic Partners at Continuum.

“I had the pleasure of attending Continuum’s global partner conference, Navigate 2016, in September,” said Nathan Colyer-Long, Managing Director at Future Logic, a Western Australia based company supporting businesses’ IT systems and needs for over 20 years. “Having participated in all of their quality sessions, I’m sure their inaugural event and future events will only mirror the dedication and effort they put forth to drive value into their events and the IT services provider community.”

To contact the Sydney, Australia office, email: This email address is being protected from spambots. You need JavaScript enabled to view it..

To register for Australian Partner Day or for more information, visit:

About Continuum
Continuum empowers managed IT service providers, giving them the technology platform, services and processes they need to simplify IT management and deliver exceptional service to their small and medium-sized clients. Continuum’s vertically integrated IT service delivery model combines an unmatched SaaS-based technology suite with a world-class NOC and Help Desk, allowing them to not only remotely monitor, manage, backup and secure their clients’ IT environments from a single pane of glass, but scale rapidly and profitably. Continuum employs more than 1,400 professionals worldwide and monitors more than 1 million endpoints for its 5,800 partners, including MSPs servicing more than 60,000 SMB customers and web hosting providers protecting more than 250,000 servers with Continuum’s R1Soft product line. For more information, visit https://www.continuum.net/ or https://www.r1soft.com/ and follow on LinkedIn and Twitter @FollowContinuum.

Tuesday, 21 February 2017 17:38

Hospitals, EMS Collaborate to 'Save Lives'

(TNS) - Every minute matters. That is the stance area hospitals and paramedics have taken when it comes to quickly diagnosing and treating patients suffering from heart attacks or strokes.

This is the third year of a regional collaborative led by the University of Kansas Medical Center that seeks to improve rural health care for those patients and reduce death rates and health-care costs.

“There is a chain of survival, and everybody’s got their part to play in that,” said Lillian Slater, assistant director of Ellis County EMS. “We always say strengthening one link will not make the chain any stronger. You have to get all the different parts working.”

The collaborative consists of 14 northwest Kansas hospitals, including Hays Medical Center, which has worked closely with KU Med in collecting data and administering the program, said Carol Groen, manager for clinical certifications and special projects at HaysMed.

The Kansas Heart and Stroke Collaborative, launched with a three-year, $12.5 million grant, seeks to reduce cardiac-related deaths in rural communities by 20 percent. Another goal is to cut health-care costs by $13.8 million, according to the program’s website.



It should be upsetting to realize that if an intruder is active in a network, most organizations simply would not know. It’s possible that an outsider gained access to the network and quietly began to explore it and expand their area of control.

In the first few days, the attacker has been able to find and take control of other privileged network credentials using Windows exploits or other tools.  Then, over the next few weeks, the attacker used the credentials and gained access to a domain controller that proved to be a pivot point in reaching and taking control of other network segments and servers.  Finally, over the next few months, the attacker gained access to all the servers in the data center and began looking for files and data that might have value. Getting to the email server turned out to provide a goldmine of material fit for extortion or other purposes. So many companies conduct the core of their business through email. If confidential emails become public or are provided to competitors, investors or other interested parties, the damage could be catastrophic.

In the scenario I’m relating, the attacker has not yet done anything with the assets that might eventually tip off the company or some third party that a network attack has occurred. For now, the attacker is lingering, choosing the right time to capitalize on their position.



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