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Volume 29, Issue 4

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Jon Seals

End-to-end encryption protects citizen privacy and investigative integrity while enabling rapid information sharing and cross-agency communication


LOS ANGELES, Calif. – More than 2,700 sworn officers in the Las Vegas area are now communicating in-the-field via encrypted voice, text, video and file sharing on the Secured Communications, LLC, mobile connection platform.


Secured Communications provides officers secure, non-radio connectivity that allows the rapid sharing of investigative information or departmental alerts in an encrypted environment that protects citizen privacy and investigative integrity. Las Vegas police agencies successfully used the system during the October Presidential Debate, in which more than 18,000 messages were shared between other state and federal agencies.


The Las Vegas Metropolitan Police Department is one of the largest police agencies in the United States, protecting a resident population of more than 1.5 million and annually ensuring the safety of more than 40 million tourists. Last year, the agency handled more than 1.3 million 911 calls.


The Secured Communications mobile platform augments the department’s radio network with text messages, phone calls and image/file sharing that are end-to-end encrypted using the Advanced Encryption Standard (AES).


“While mobile phones are a vital tool for the rapid communication of sensitive information by law enforcement, they can also be vulnerable to interception,” said Chris Perry, Secured Communications’ Chief Operations Officer. “With Secured Communications, critical or sensitive operations are protected from interception, helping agencies ensure the safety of their officers and ultimately that of the citizens they are sworn to protect.”


Secured Communications currently connects 47 public safety agencies in Nevada, allowing personnel to cross-communicate in a secure environment during emergency situations.

About Secured Communications, LLC

The global leader in safeguarding critical communications, Secured Communications delivers advanced encryption solutions for law enforcement, enterprises, corporations, government entities, defense agencies, health care organizations and limited individuals. Using Secured Communications’ mobile connection platform, text messages, phone calls, images and files are end to-end encrypted and protected using the Advanced Encryption Standard (AES), the encryption algorithm for securing sensitive information. Secured Communications is led by retired senior FBI and law enforcement leaders and allows only trusted partners vetted by the FBI’s InfraGard program to access its technology. For more information about how Secured Communications can safeguard your communications, visit: www.SecuredCommunications.com.

An unplanned outage is one of the worst things that can happen to a data center – and to your business  According to a 2016 Ponemon Institute study, a data center outage costs businesses an average of $8,851 per minute. The report also found that since 2010, the average total cost of a data center outage is up 38 percent – to $740,357. Although it’s impossible to completely eliminate outages, you can take steps to mitigate the consequences of downtime and ensure business continuity.

Here are nine ways to mitigate the risk of an extended data center outage and help ensure business continuity:



We know you know, but to save you the mental effort of fleshing these acronyms out into full-length descriptions, here’s what they stand for. BCM is business continuity management. ITSCM is IT service continuity management. And BIA is business impact analysis.

These three items are linked together by the need to keep organizations operational in adverse circumstances. You probably got that immediately.

But they are also linked by the need to trim expenses down to only what is necessary, a connection that is sometimes rather less obvious. Here’s how it works.

Let’s start with BCM. This is the overall management of continuity for the business, meaning the organization as a whole. As much of business is driven by IT, IT service continuity management is typically a major component of BCM



Would it surprise you to know that up to 90 percent of the U.S. workforce says they would like to telecommute at least part time? Some aren’t waiting for permission, but gradually changing the perception of what’s acceptable office protocol.

Plenty of companies are offering remote working options to their employees, but there are some stalwarts who believe the most productive employees “come” to work every day. Still, other companies draw the line at sales execs or field techs. IDC forecasts the U.S. mobile worker population will grow at a steady rate to nearly 106 million by 2020. Unless sales and field technician positions explode, this means many jobs will move from the traditional office locale to an alternative site or sites.

Some of the hesitation to open this can of worms is that employees will slack off if not under constant supervision. Data security and communication are other concerns, although these are becoming less of an issue thanks to modern technology, such as cloud computing and employee communication software. The key, however, is to leverage existing and emerging technologies, set expectations, communicate frequently, and devise a measurement benchmark to evaluate performance.



A survey of more than 1,400 risk professionals at large organizations in the U.S. or Canada that have purchased a commercial insurance policy from one of the profiled insurers or brokers throws up some interesting results.

It finds that as rates across the U.S. commercial property/casualty insurance market continue to decline, the key variables in driving overall commercial insurance customer satisfaction are insurer profitability and broker expertise.

The J.D. Power study, conducted in conjunction with RIMS (the risk management society), found a distinct correlation between customer satisfaction and insurer profitability, as measured by total commercial combined financial ratios.



NEW YORK – CA Technologies (NASDAQ:CA) today announced that it has received a perfect score of 100 percent on the 2017 Corporate Equality Index (CEI), a national benchmarking survey and report on corporate policies and practices related to LGBT workplace equality, administered by the Human Rights Campaign (HRC) Foundation. CA joins the ranks of 407 major U.S. businesses which also earned top marks this year.

“We are honored to once again to receive a 100% rating”

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“We are honored to once again to receive a 100% rating,” said Beth Conway, vice president, Human Resources. “Authenticity is in CA’s DNA. It’s a fundamental part of how we live, work and succeed -- we know that diversity of perspective, experience and thought are imperative to driving better business outcomes. From our inclusive work culture to our progressive benefits and policies, CA is a committed champion and advocate of the LGBT community.”

The 2017 CEI rated 1,027 businesses in the report, which evaluates LGBT-related policies and practices including non-discrimination workplace protections, domestic partner benefits, transgender-inclusive health care benefits, competency programs, and public engagement with the LGBT community. CA’s efforts in satisfying all of the CEI’s criteria results in a 100 percent ranking and the designation as a Best Place to Work for LGBT Equality.

CA supports its LGBT employees with programs, policies and benefits that include:

• Participation in the HRC’s Employee Nondiscrimination Act Business Coalition to advocate for LGBT workplace equality;

• Hosting of an LGBT Inclusion Team to foster diversity and allow employees to share information, recognize achievements and interact with fellow employees;

• Offering health insurance plans which afford coverage for transgender surgery including the full range of medically necessary services and treatments as outlined by the current World Professional Associate for Transgender Health Standards of Care;

• Providing full healthcare benefits for domestic partners and adoption assistance up to $10,000 for all employees;

• Supporting the LGBT lunch at the Anita Borg Institute’s Grace Hopper Celebration of Women in Computing Conference for the last 5 years:

• Prohibiting philanthropic giving to non-religious organizations that have a written policy of discrimination on the basis of sexual orientation and/ or gender identity;

• Engaging in targeted recruiting efforts to the LGBT community every year with organizations like The San Francisco Community Center and LGBT Center in NYC;

• Requiring US contractors to abide by our inclusive non-discrimination policy

For more information on the 2017 Corporate Equality Index, or to download a free copy of the report, visit www.hrc.org/cei.

The HRC is America’s largest civil rights organization working to achieve lesbian, gay, bisexual and transgender equality. HRC strives to end discrimination against LGBT citizens and realize a nation that achieves fundamental fairness and equality for all.

About CA Technologies

CA Technologies (NASDAQ: CA) creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy. Software is at the heart of every business in every industry. From planning, to development, to management and security, CA is working with companies worldwide to change the way we live, transact, and communicate – across mobile, private and public cloud, distributed and mainframe environments. Learn more at http://www.ca.com.

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Copyright © 2016 CA, Inc. All Rights Reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies.

Advancements in Data Center Automation and Network Visibility Combined with New Brocade SLX Switches Enable Business Agility at Cloud Speed

SAN JOSE, Calif. – Brocade (NASDAQ: BRCD) today announced an expanded Brocade® SLX® family with new innovative switches that feature unparalleled network visibility and the addition of Brocade Workflow Composer™ Automation Suites for turnkey automation. This is the industry's first data center networking portfolio to deliver agility at all layers of the data center stack, while being open to provide customers with choice. With Brocade, organizations can build networks that allow them to quickly adapt to technology transitions, deliver new services at cloud speed and accelerate digital transformation.

Building on the Brocade SLX 9850 routing solution that Brocade introduced in September, the new Brocade SLX 9140, SLX 9240 and SLX 9540 data center switches deliver flexible leaf, spine and edge connectivity while leveraging the Brocade SLX Insight Architecture™. By embedding network visibility on every router and switch, organizations can achieve pervasive visibility throughout the network to quickly identify problems, accelerate mean-time-to-remediation and improve overall service levels. The Brocade SLX 9140 and 9240 extend these capabilities with a programmable ASIC that provides Visibility Services from the physical wire to virtual networks and workloads.

New automation suites, including Network Essentials, Data Center Fabrics and Internet Exchange Points for the Brocade Workflow Composer platform, powered by StackStorm, provide automated network provisioning, validation, troubleshooting and remediation workflows. These automation suites are ideal for customers who want to jumpstart their automation journey with pre-built workflows to accelerate time-to-value. Introduced earlier this year, Brocade Workflow Composer is a server-based, DevOps-style network automation platform that integrates across IT domains for end-to-end workflow automation.

According to IDC1, two-thirds of CEOs at Global 2000 companies will place digital transformation at the center of their corporate strategies by the end of 2017. CEOs recognize they must become a digital organization to accelerate the pace of innovation and drive competitive advantage or risk being displaced by more nimble competitors. Fast innovation can only happen with an agile IT foundation where automation works seamlessly with network visibility while digitally connecting all IT domains and functions together to eliminate silos and deliver end-to-end automation.

"Organizations that are going through digital transformation need networks that are extremely agile, extensively automated and highly visible," said Jason Nolet, senior vice president, Switching, Routing and Analytics Products Group, Brocade. "Brocade is delivering the breadth and depth of flexibility and agility that sets us apart from other network providers. We do so vertically across the data center stack, and horizontally across domains within the data center -- while being open at every layer."

Brocade SLX Family Advancements

  • The new Brocade SLX 9140 leaf switch provides native 48x25 GbE server-facing ports and 6x100 GbE ports in a 1U fixed form factor. It also features flexible 1/10/25/40/100 GbE configuration options.
  • The new Brocade SLX 9240 spine switch delivers high density 32x100 GbE ports in a 1U fixed form factor.
  • Both the Brocade SLX 9140 and SLX 9240 switches feature the first programmable ASIC in their class of switch enabling Brocade to rapidly deliver new capabilities via software. This eliminates expensive forklift upgrades for customers when new technologies and protocols are introduced into the environment. The ASIC builds on the Brocade SLX Insight Architecture, an open kernel-based virtual machine (KVM) environment to run third-party and customer-specific monitoring, troubleshooting and analytics applications, by adding Visibility Services to provide insight into virtual networks and workloads. Actions can be taken within the switch or through applications and tools outside of the switch, such as Splunk or Brocade Workflow Composer.
  • The Brocade SLX 9540 switch delivers carrier-class features in a cost-effective 1 RU fixed form factor optimized for data center interconnect, WAN edge and Internet exchange point deployments. It offers 48x10 GbE ports and 6x100 GbE ports.

Brocade Workflow Composer Automation Suites
Designed to run with the Brocade Workflow Composer platform, Brocade automation suites are ideal for IT organizations seeking to embrace automation but have limited automation development skills and resources. The suites provide out-of-box network lifecycle automation for commonly performed tasks and are packaged to address major use cases. Each automation suite includes documentation and a collection of turnkey, yet customizable workflows, services, sensors, actions, and rules. Customers can use Brocade automation suites as is or as starter kits for building or customizing workflows specific to their data center requirements to reduce time-to-value.

Supporting Quotes

  • "Enterprises want to build datacenter networks that emulate those of the web-scale giants, but they frequently lack the in-house expertise and resources required to implement such networks and to operate them effectively. As such, they turn to trusted vendors as key partners that can provide them with technologies that are easy to consume, deploy, and manage. Brocade's approach to embedding visibility into their switches, combined with enhanced automation and programmability, can help organizations transform their networks to align with their digital-transformation initiatives." - Brad Casemore, research director, Datacenter Networks, IDC
  • "Brocade's new data center product portfolio will give us enhanced network visibility from our infrastructure to applications and provide the agility we need to support our customers' evolving expectations in our dynamic environment." - Luke Norris, CEO, Faction, Inc.
  • "At SwissIX Internet Exchange, we need to be able to quickly provide increasing bandwidth and new interconnection services at a very low price. We are excited to start testing the Brocade SLX 9540 and the prospect it holds with Brocade Workflow Composer automation suites to cost effectively scale bandwidth and service capability while helping our network operations to support service agility." - Matthias Cramer, board member, SwissIX

The Brocade SLX 9140 and SLX 9240 are currently planned to be orderable in January 2017. The Brocade SLX 9540 is orderable today. All switches are planned to be generally available in April 2017. Brocade Workflow Composer is generally available today. The new automation suites will be available for preview in December 2016 with general availability planned for February 2017.

Additional Resources:

About Brocade
Brocade® (NASDAQ: BRCD) networking solutions help the world's leading organizations turn their networks into platforms for business innovation. With solutions spanning public and private data centers to the network edge, Brocade is leading the industry in its transition to the New IP network infrastructures required for today's era of digital business. (www.brocade.com)

© 2016 Brocade Communications Systems, Inc. All Rights Reserved.

These products and features and their availability are subject to change at the sole discretion of Brocade, and Brocade shall have no liability for delay in the delivery or failure to deliver any of the products or features described herein.

Brocade, the B-wing symbol, and MyBrocade are registered trademarks of Brocade Communications Systems, Inc., in the United States and in other countries. Other brands, product names, or service names mentioned of Brocade Communications Systems, Inc. are listed at www.brocade.com/en/legal/brocade-Legal-intellectual-property/brocade-legal-trademarks.html. Other marks may belong to third parties.

1 IDC Analyst Connection, "Modernizing Data Center Networks for Digital Transformation," Sept. 2016.

Leading research university phases in new Avaya system for a seamless, cost effective migration serving 10,000 users

SANTA CLARA, Calif. – One of the world's top 100 post-secondary educational institutions is well on its way to providing more modern, mobile communications and collaboration capabilities to its staff, faculty and students. McMaster University in Hamilton, Ontario, Canada is in the midst of migrating 10,000 users, 50 buildings on its main campus, four regional campuses and two new locations to Avaya unified communications.

The university's end game is enabling seamless communications and collaboration through a variety of devices, including smartphones, tablets, PCs, Macs, and conference room video systems. Getting there from the existing myriad of systems supporting its locations was another matter. The new platform would need to blend with the old to overcome budget concerns and avoid disruption to faculty and staff until users at each site were successfully migrated.

The solution was a multi-phase plan whereby the Avaya Aura® Platform was immediately installed in the two newest buildings, followed by the systematic migration of the rest of the facilities over a number of years. The plan to move forward with Avaya is saving McMaster millions of dollars that can be put to use elsewhere in the university. In addition, with a number of users already migrated, many of the faculty and staff can now work from anywhere and still be easily accessible to their colleagues and students.

To read more about McMaster University's implementation and migration to Avaya, clickhere for the case study.


"The opportunity to capitalize on our existing investments and migrate over 10,000 licenses to the Avaya Aura Platform represented a significant savings for the universityThe amount of money we're spending for the value we're getting is incredible. Moving forward with Avaya was the ultimate no-brainer."

Paula Brown-Hackett, Senior IT Manager- Enterprise Networks, McMaster University.

About McMaster University

McMaster University is ranked in the top 100 universities in the world. Our researchers and 30,000 students tackle the challenges of today and are helping to build a future of opportunity.

About Avaya

Avaya enables the mission critical, real-time communication applications of the world's most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications with integrated, secure networking -- offered on premises, in the cloud, or a hybrid. Today's digital world requires some form of communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements.

Follow Avaya on Twitter, Facebook, YouTube, LinkedIn and the Avaya Connected Blog.

Tuesday, 06 December 2016 00:00

Double-Take Joins HPE Complete Program

New resell partner designation empowers customers to acquire leading IT migration software products directly from Hewlett Packard Enterprise

IRVINE, Calif. – Double-Take, the leading provider of IT modernization solutions for Windows and Linux systems, announced today that it is now a member of the Hewlett Packard Enterprise (HPE) Complete program. As an HPE Complete vendor, Double-Take's migration solutions provide near-zero downtime migrations for both Windows and Linux operating systems.

The HPE Complete program offers a single source for purchasing best-in-class products that complement HPE storage and server solutions -- all with the added reliability of HPE's interoperability assurance validation. Customers of Double-Take can tap into the HPE ecosystem to minimize the risk, complexity and cost that can accompany multi-vendor technology deployments, especially as IT environments transition to more secure, cloud-enabled, mobile-friendly infrastructure.

Double-Take has long been trusted by IT industry experts who know that downtime is costly, impacts productivity, and can undermine internal and external confidence. Organizations looking to optimize their HPE servers, storage and networking deployments frequently choose Double-Take to securely migrate data using byte-level replication with near-zero downtime, from any device to any device, in virtual, cloud and physical environments.

"Virtualizing your servers or moving them to the cloud has business advantages for many workloads, but it can be a challenging process," said Marty Lans, senior director of storage connectivity and interoperability at HPE. "The Double-Take product suite complements HPE hybrid infrastructure offerings and provides Tier-1 customers with a complete solution to meet their business continuity and data recovery goals while reducing the strain on IT resources."

About Double-Take
Double-Take is the leading provider of IT modernization solutions -- migration, high availability, disaster recovery and data sharing -- for Windows and Linux systems. For more than 25 years, customers and partners have trusted Double-Take to protect and modernize their physical, virtual and cloud environments. Double-Take is a privately held company headquartered in Irvine, CA. For more information visit www.doubletake.com.

Maintaining multiple legacy backup solutions significantly increases tape management costs and exposes the business to unnecessary risk

MINNEAPOLIS, Minn. –  A recent survey of global IT administrators confirms that organizations continue to be challenged with adequately managing legacy tape archives – posing risk and high cost to their business.

Conducted by Kroll Ontrack, a leading provider of data recovery and ediscovery solutions, this second edition survey of 819 IT administrators sheds light on the processes and challenges associated with effective tape management and archiving. Nearly half of the companies surveyed (49 percent) confirmed they run two or three different backup solutions, with an additional seven percent running four or more parallel solutions. Nearly one third (27 percent) of all participating companies reported they do not have clear insight into what specific information is stored on their legacy tapes.

Tom McCaffrey, product director at Kroll Ontrack notes, “It is imperative that enterprises know what data is on their legacy tapes and be able to react quickly, for example, when responding to investigations involving custodian data, regulatory requests from a government agency or as part of an ediscovery matter. Running multiple backup solutions not only raises the level of difficulty of knowing where their data resides and being able to respond accordingly, but also significantly increases the cost for managing legacy tape data.”

Maintaining legacy tape backup solutions can be a costly venture, due to both the amount of data kept and the number of systems maintained by organizations to ensure they can respond to requests for data. Survey participants disclosed that their costs for keeping legacy data accessible, depending on company size, ranges from $10,000 to over $1 million annually. According to survey respondents, the top drivers of cost are:

a. Storage (70%)

b. Maintenance (69%)

c. Staff (52%)

d. Security (42%)

e. Licenses (38%)

Cost can also be driven up by activity related to restoring data from legacy systems. Respondents from the United States, United Kingdom, Canada and Australia, for example, reported that the average number of restore requests is significantly higher compared to respondents in Germany, France, Poland and Italy, likely due to their common law heritage, which requires they surrender relevant data in legal disputes, which can result in increased restores from legacy tapes and may contribute to higher costs.

In addition, 56 percent of respondents report using different versions of their backup solutions (e.g., different versions of the same backup format at each company site). Up to 40 percent of companies intend to terminate their maintenance contracts due to cost.

“We are not surprised by these findings,” says Todd Johnson, vice president, data and storage technologies at Kroll Ontrack. “Companies, especially in regulated industries, are often required to store data for a defined period of time. Because enterprises do not know what data will be needed in the event of litigation or an investigation, they elect to keep their legacy backup systems accessible to ensure they can access data in the future.”

As an alternative to maintaining multiple systems and to reduce costs associated with legacy data management, Kroll Ontrack developed a solution that catalogues tape data into a searchable, easy-to-use online inventory. When data from legacy tapes is required, the catalogued inventory can be searched without the need to fire up old backup solutions and requests can be sent to Kroll Ontrack to restore the data. Johnson adds, “With this new solution, the most significant cost drivers – storage, maintenance, staff and licenses – can be reduced and the legacy systems terminated without risking the ability to access data in a the event of a disclosure requirement for legal reasons.”

The study was conducted in late November 2016 in the US, UK, Canada, Australia, Germany, Austria, Switzerland, France, Italy and Poland and included responses from 819 IT specialists from corporate and IT service providers.

For more information on Kroll Ontrack tape services, please visit: https://www.krollontrack.com/information-management/custom-tape-services/

About Kroll Ontrack, LLC Kroll Ontrack provides technology-driven services and software to help legal, corporate and government entities as well as consumers manage, recover, search, analyze, produce and present data efficiently and cost-effectively. In addition to its award-winning suite of software, Kroll Ontrack provides data recovery, data destruction, electronic discovery, consulting and document review. For more information about Kroll Ontrack and its offerings please visit: www.krollontrack.comor follow @KrollOntrack on Twitter.

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