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Volume 27, Issue 4

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Jon Seals

Friday, 21 November 2014 00:00

A fork in the road

Continuity Central's 2014 Business Continuity Paper of the Year competition is open to entries and to mark this we are publishing the winning entry from the 2013 competition. This was first published in the Q1 2013 issue of the Business Continuity and Resiliency Journal.

The paper, entitled 'A fork in the road' was submitted by Ken Simpson. Although it was written in 2013 the issues that it raises are still very pertinent to the position the business continuity profession currently finds itself in.


In 2013 we find ourselves at a collective fork in the road, once again considering the path we should collectively take to the future of the discipline. The current choice is between a wider-focused discipline called business continuity, and the 'management systems' highway known as business continuity management.

Moving forward may require embracing multiple alternative paths and destinations. To grow towards a wider focus we need to become a learning discipline. A wider focus on learning means we reflect on what we need to learn and how we facilitate that learning as a holistic discipline.

This paper discusses three ideas that challenge business continuity (management) professionals to think differently about learning, what it means to learn and ways that we can shape future practice.

Read the paper (PDF)

When hurricane Sandy came to town, it blew through a slew of cracks in New York’s building infrastructure. Millions of people sat in the dark for days, many unable to wash their hands or flush their toilets. Backup generators, which sat in flooding basements, broke before they had a chance to help. Sewer systems overflowed.

In the months that followed, in an effort to protect its residents from future bouts of city-wide paralysis, the city of New York asked for help safeguarding their buildings from future storms. They called Russell Unger, the executive director of a nonprofit called Urban Green Council, to create a task force of building experts, property owners and city officials some 200-strong. After six months and more than 5,500 hours of donated time, the task force released a report recommending 33 changes that would make buildings safer. That was in June of 2013 . So far, the city has already passed and implemented 16 of their recommendations.



In case you haven’t seen, Uber, the controversial (for taxi companies anyway) new contract ride service, is in trouble. Seems they have a way of knowing where everyone who uses their service goes. It’s available to those inside the company. It’s called “God View.”

Obviously there is considerable power in having such a God view. As Lord Acton reminded us, there is a corrupting power related to power. All it would take would be for someone not using their head to use it for bad reasons. Buzzfeed broke a story about the New York executive for Uber using the God View to track the movements of a reporter and others. One other executive said that Uber might use the tracking information to smear reporters who wrote critically of the company. He, of course, apologized and admitted saying that was “wrong.”



The shooting at Sandy Hook Elementary School nearly two years ago shook Newtown, Conn., and has had far-flung reverberations. Tech companies have continued the push for gun control, the Center for Health Care Services launched a crisis intervention app that provides resources for early intervention and treatment of mental illness, and an app launched in January 2014 aims to give law enforcement a 60-second head start on school shootings.

Some jurisdictions even installed mobile panic alarms in schools. Take Ohio, where the tragedy pushed state government to expand its wireless emergency communications by offering radios for schools to communicate directly with local law enforcement during a life-threatening situation.  

The idea of the school radios with emergency buttons -- like "fire alarms," but for police -- came up the day of the Sandy Hook tragedy at a meeting addressing the upgrade of Ohio's Multi-Agency Radio Communication System, or MARCS.



Friday, 21 November 2014 00:00

DDoS Attacks Cost Businesses $40,000 an Hour

One of the most common weapons in the cybercriminal’s arsenal is the DDoS attack. According to the network security experts at Digital Attack Map, “A Distributed Denial of Service (DDoS) attack is an attempt to make an online service unavailable by overwhelming it with traffic from multiple sources. They target a wide variety of important resources, from banks to news websites, and present a major challenge to making sure people can publish and access important information.”

While many have heard of these attacks or suffered from the outages they cause, most people do not understand the true business risks these incidents pose. To get a better picture of the threat, Internet security firm Incapsula surveyed 270 firms across the U.S. and Canada about their experiences with DDoS attacks. On average, they found, 49% of DDoS attacks last between 6 and 24 hours. “This means that, with an estimated cost of $40,000 per hour, the average DDoS cost can be assessed at about $500,000—with some running significantly higher,” the company reported. “Costs are not limited to the IT group; they also have a large impact on units such as security and risk management, customer service, and sales.”

Check out the infographic below for more of Incapsula’s findings on the actual costs of DDoS attacks:



As the U.S. begins to feel winter’s icy grasp, a number of cities are turning to GPS data and the Internet of Things to help keep the roads clear during snowstorms.

Boston, Minneapolis and Buffalo, N.Y. (parts of which received 60 inches of snow on Tuesday, according to AccuWeather), are among the many municipalities using machine-to-machine communication and engagement tools to modernize snow removal and other inclement weather requests from citizens. From sensors attached to snow plows and interactive mapping technology, residents remain more informed on travel conditions, while public works departments are seeing an increase in efficiency.

Buffalo’s Division of Citizen Services teamed up with the city’s public works department to speed the process of addressing service calls for salting and snow issues. The plowing and salting strategy hasn’t changed – plows still clear the main roads, followed by secondary and side streets. But with GPS sensors now attached to the city’s snowplow fleet, it has made the entire operation a lot more transparent.



UK colocation provider LDeX Group recognised for achieving 897 percent revenue growth over the last five years

LONDON LDeX Group has today announced that it has been named as the 31st fastest growing technology company in the United Kingdom at this year’s Deloitte Fast 50 awards, which took place yesterday evening at the Montcalm Hotel in London.

The prestigious accolade was awarded to the independent datacentre and network connectivity provider having achieved an exponential revenue growth of 897% over the last five years. The award highlights the growing success of LDeX as a national datacentre operator in the United Kingdom.

Now in its seventeenth year, the Deloitte Fast 50 awards ranks the country’s 50 fastest growing technology companies, based on revenue growth over the last five years, and includes both public and private companies of all sizes in the technology arena, such as Skyscanner and Just Eat Plc.

Rob Garbutt, CEO at LDeX Group commented: “We are very proud to be recognised as the 31st fastest growing company in the UK. As an expanding datacentre operator, our growth has come as a result of our acute focus on providing best in class customer service as well as the team’s commitment to operational excellence.”

He added: “We believe that this award showcases to the industry how customer service is paramount to successful commercial growth in an otherwise difficult and competitive trading environment.”

David Halstead, Partner leading the Deloitte Technology Fast 50, said: “The Deloitte Technology Fast 50 gives great profile to technology companies and is internationally recognised as being one of the most important business awards in the sector.”

“The 2014 Deloitte Fast 50 shows that tremendous growth rates are still possible, with software sectors showing particular strength, they have had the greatest amount of entries in the past five years. This year’s ranking highlights the importance of being innovative and finding a niche product or service, to beat the recession.”

The colocation provider will automatically be entered in the Deloitte Fast 500 EMEA programme, which ranks the 500 fastest growing technology companies in Europe, the Middle East and Asia.

For further information, please contact marketing@ldexgroup.co.uk.

READING, UK – Following an incredibly successful twelve months of rapid development, growth and expansion, Fairsail is delighted to announce that it has been included in the Deloitte 2014 UK Technology Fast 50. The award recognizes Fairsail as one of the fastest-growing technology companies in the UK.

The Deloitte UK Fast 50 is one of the UK's foremost technology awards, recognizing the 50 fastest-growing technology companies in the UK. Covering all sectors of technology, from B2B and consumer tech companies, to services and gaming, this prestigious award is presented to companies by ranking based on revenue growth over the last five years.

Through its global cloud HRMS (HR management system), Fairsail has been hugely successful in helping fast growing mid-size organizations transform the way they acquire, engage, manage and develop their people. This is particularly the case for rapidly expanding multinationals whose growth is being hampered by their inability to manage the changing nature of work and the emergence of a new modern workforce. This, coupled with a global skills crisis, requires organizations to meet the challenges of finding new ways to engage their people, providing consistently great workforce experiences in order to be able to attract, motivate and retain the best talent.

“Fairsail is disrupting the cloud HR market with an innovative product that meets the needs of growing global mid-size organizations that know more about their customers than their workforces,” said Adam Hale, CEO at Fairsail. “To be recognized with an award that has been previously presented to companies and customers like Betfair and SDL, that have been equally as disruptive in their own markets, brings us a great sense of appreciation and pride.”

The award tops off a great year of innovation and numerous customer wins for Fairsail. When global tech company SDL wanted to integrate their formerly autonomous businesses in thirty-eight countries into a single operation, they chose Fairsail to take them there.

Another notable customer is Betfair, where Fairsail beat Workday to provide a global cloud HR system that manages Betfair’s 1,600 multinational workforce; paramount was the ability to implement rapidly, delivering their system within ninety days.

“Our treble digit growth in the last twelve months is evidence that Fairsail is meeting the needs of our target market,” commented Hale. “We are enabling our customers to manage their modern workforces, delivering immediate value, while enabling responsive and agile growth.”

Fairsail joins the Fast 50 at number 39, and 4th fastest growing firm in the South East. As winners in the UK Technology Fast 50, Fairsail receives automatic entry into the Deloitte Fast 500 EMEA programme, a ranking of the 500 fastest-growing technology companies in Europe, the Middle East and Africa over the last five years. Adam Hale adds, “Our product is all about helping companies to maximize their talent, allowing talent the freedom to express themselves in the roles they excel in. This recognition of our growth is perfect evidence of how talented talent can grow companies fast and firm.”

About Fairsail

Fairsail enables mid-size, multinational companies to manage modern workforces through its global cloud HRMS, transforming how organizations acquire, engage, manage and develop their people. Implemented quickly and simple to use, the system increases company productivity, reduces operational costs and provides better experiences across the entire workforce. Fairsail’s customer portfolio includes Laird, Roto Rooter, Antea Group, Cobalt International Energy, Solarwinds, Betfair, SDL, Monitise, and Cooper Gay.

Supply Chain Resilience Management Elearning Course 

ICOR and Resilinc, Corp have partnered to bring you the world's only elearning course that focuses on the mitigation of supply chain risk. With the recent world-wide disasters that have severely impacted supply chains globally, it is time to learn how to mitigate supply chain risk. 

Supply Chain Resilience Management course (SCRM 2000) is designed to ensure that all students have a complete understanding of the supply chain risk and resiliency practices and techniques used by leading companies today. Offered as a "live" eLearning course over a two-week timeframe, SCRM 2000 combines the benefits of "learning from home" and interaction with a "live" classroom environment using ICOR's interactive eLearning education system.

Supply chain resilience is the ability of a company to protect the continuity of supply and achieve sustained operational performance in the event of global multi-tier disruptions of any type at any frequency from ongoing to catastrophic. SCRM 2000 aligns to the guidance and requirements of ISO 28000, PD 25222, & ISO 31000. After completing this course, students will be able to apply supply chain resiliency techniques and best practices to their organization or to their consulting practice.    

The course is intended for individuals who are currently engaged in supply chain or procurement functions, business continuity and risk management, or who are in other functional areas but have an interest in gaining additional insights regarding proactively addressing future supply chain disruptions.
Based on University Elearning Programs, Supply Chain Risk Mitigation is an interactive "live" elearning opportunity.  SCRM 2000 is the only ANSI Accredited Certificate Program in supply chain risk management.

How does it work?
This interactive elearning course runs over a two week timeframe - Monday, December 1-- Friday, December 12, 2014.  There is extended 5 days of time to complete the essay exam after December 12, 2014.  Access course materials at times convenient to you and complete the following activities each week:
  1. Virtual Instruction:  View and listen to Resilinc expert teach for approximately 1 hour each week.
  2. "Live" Discussions with Students World-Wide:  Participate in a virtual classroom discussion and answer 2-3 discussion questions each week.
  3. Learn from Experts: There is 30-60 pages of reading material assigned each week to supplement the instruction.  Learn from industry experts and the latest research.
  4. Provide Supply Chain Resilience and Risk Mitigation Strategies to the Leadership of your Organization:  As part of the course you will be required to write an essay exam to respond to an issue in supply chain risk mitigation by senior management.  The work completed in this course can be applied to the mitigation of supply chain risk and ensure supply chain resilience for your organization.

Course Outline 
  • A holistic review of supply chain management risk and resilience chain management: Introduction, standards, and definitions
  • Creating a supply chain resilience program - organizing for success
  • Measuring supply chain risk - measures, metrics, and hot spots
  • Proactively planning for supply chain resilience - plan before the crisis
  • How to react quickly to supply chain disruptions and organized crisis response - handling disruptions after the fact
  • Supply chain risk mitigation approaches - techniques for reducing potential risk and future impacts
  • Case studies in supply chain risk and resilience - apply the course concepts
Target Audience 
Intended for individuals who are presently engaged in supply chain or procurement
functions, business continuity, risk management or who are in other functional areas
but have an interest in gaining additional insights regarding proactively addressing
future supply chain disruptions.

Credentialing and Accreditation
Successful completion of the Supply Chain Resilience Management Course requirements and passing the exam with an 80% or higher earns students an ANSI Accredited Certificate and the designation of Supply Chain Risk Associate (SCRA).

Registration Information  
Course Fee Information
Members of ICOR and ICOR Education Partners:  $805.50
Non-Members: $895.00

Class Dates: December 1-12, 2014 

Online Registration

Questions?  Contact Education@theicor.org or call toll free (North America) 1.866.765.8321 or +1.630.705/0910 (outside North America)

About Resilinc

Resilinc is the leading provider of supply chain resiliency solutions and delivers scalable enterprise solutions that enable supply chain professionals to gain visibility across multiple tiers of their complex, global supply chains. With a comprehensive offering that encompasses multi-tier supply chain mapping, single points of failure analytics, global disruption event monitoring and management, mitigation workflow, and part-level supply chain compliance programs such as conflict minerals.   

Resilinc Resilinc has become the leader in comprehensive supply chain resiliency solutions. Resilinc helps customers achieve supply chain resiliency through innovative and patent-pending technology, an extensive resiliency-driven supply network, and a proven comprehensive enterprise scale solution that delivers strong value to both clients and supplier partners. For more information, visit www.resilinc.com.

About the Instructor:   Bindiya Vakil 

Bindiya Vakil is CEO and founder of Resilinc and is a recognized thought leader in the area of supply chain risk management. She has been a practitioner in high-tech supply chain management with companies including Flextronics, Cisco and Broadcom.  

Ms. Vakil has a master's degree in supply chain management from MIT and her research focus has been on risk quantification and product resiliency.

NEW YORK – Send Word Now, the leading worldwide provider of emergency notification and critical communications services for business continuity and disaster recovery (BC/DR), announced today its participation in the upcoming 24th annual Clean Gulf Conference, December 2-4, 2014, in San Antonio, Texas.

The company will occupy booth #155 on the exhibit floor, where more than 200 vendors and over 2,000 attendees – all key professionals and decision makers throughout the Gulf Coast and beyond – will converge to take part in a variety of conference sessions, and share the latest trends and best practices in oil spill response operations.

Visitors to Send Word Now's booth will see demonstrations of its award-winning Alerting Service, previously recognized by DRI International as "Notification System of the Year," along with optional and popular features, such as WeatherBlast®, Desktop Alerting and Self-Registration Portal.

Send Word Now's critically acclaimed SaaS-based Alerting Service features a 100% uptime guarantee Service Level Agreement (SLA) to fully support rapid, two-way and multimodal communications for a variety of emergency scenarios. Among the numerous benefits experienced by the company's global client base, which includes several high-profile oil refining and transportation companies, are faster team mobilizations; a true, common operating picture; greater personnel accountability; and improved incident command.

Send Word Now will also showcase its latest proprietary and fully integrated product offering, SWN Direct, during the San Antonio event. SWN Direct enables rapid, secure and encrypted interactions between an organization and its key stakeholders through a powerful mobile application for iPhone® and Android® devices.  

"Considered by many to be the biggest reunion in North America for oil spill response professionals, the Clean Gulf Conference presents an amazing opportunity for us to showcase our emergency communications portfolio and the many successes of our clients," said Lorin Bristow, Senior Vice President of Marketing for Send Word Now. "We are very excited to take part, and look forward to participating in the many educational and networking activities planned throughout the course of the three-day event."

About Send Word Now
http://www.sendwordnow.com/ | 212.379.4900 | 800.388.4796 | marketing@sendwordnow.com
Follow us on:  TwitterLinkedIn and Facebook

Headquartered in New York City, Send Word Now is the leading provider of on-demand alerting for crisis communication. The company's easy-to-use, web-based emergency notification solutions and mobile applications are used by businesses, government agencies, universities and non-profit organizations to ensure fast, effective, two-way communication when it is needed the most. Other solutions within Send Word Now's expansive portfolio include desktop alerting, IVR, integrated incident management, and SWN Direct, a revolutionary new recipient mobile app for urgent communication and collaboration.

Among its many accolades, Send Word Now was named a "Leader" in Gartner's 2014 Magic Quadrant for U.S. Emergency/Mass Notification Services. Its Alerting Service was recently awarded "Notification System of the Year" by DRI International, and the company received the 2013 Small Business Achievement Award from the Department of Homeland Security for its work with the Federal Emergency Management Agency (FEMA).

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