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Strategic Session 4
Intermediate/Advanced

Discover Financial Case Study Using the Business Continuity Maturity Model

Alice Staten
Discover Financial Services

Discover Financial Services conducted benchmarking research to ensure the company is well prepared for emergency scenarios through the development and adoption of best practices in BC planning. The firm decided to utilize the Business Continuity Maturity Model because it best suited the specific situation. This presentation will address why Discover Financial decided to have an assessment performed by an external consultant, the lessons learned for various levels of management, and how the findings were used to decide the priority and scope of changes within our organization.
Alice M. Staten is the vice president of business continuity for Discover Financial Services (DFS). She is responsible for overseeing the continuity planning, which includes training and awareness, conducting rehearsals, and handling of business interruptions.

Managerial Session 4
Intermediate/Advanced

BCP Without Executive Passion: That Dog
Won’t Hunt

Karlene Bowen
Fair, Isaac, Inc.

Lori Broache
Continuity Mgmt. Solutions

Executive passion and support of business continuity is essential for a successful program. This high intensity interactive session will focus on clear steps to gain and maintain executive support of an enterprise-wide BC program. The session will cover the five key points a CEO needs to know about crisis management. You will also learn how to make your BCP program a corporate asset instead of just a “cost center”.
Karlene Bowen is the director regulatory relations for Fair, Isaac, Inc. the leading provider of credit risk scoring and risk management tools to lenders and consumers.
Lori Broache is a principal with Continuity Management Solutions, a firm that develops and implements customized worldwide BCP programs and processes for international and regional companies.

Technical Session 4
Novice/Intermediate/Advanced

Avoiding Digital Disaster With Proactive Forensics and
Forensic Incident Response

Carole Longendyke
P.G. Lewis & Assc.

Safeguarding digital assets is critical to DR and BC, but failure to consider and prepare for the preservation and recovery of data as a result of internal disputes or litigation can have catastrophic results. Hear frequently asked questions concerning data recovery and analysis, including why ‘delete’ does not mean ‘delete’ in the digital world. Case studies in which data forensics has been used in court will be presented. Learn specific ‘must know’ strategies to prepare for, react to, and avoid a digital disaster.
Carole Longendyke is a partner and director of forensics with PG Lewis & Associates.  As a certified forensic examiner, she has been retained as consultant and expert witness on a number of high profile cases.

Emergency Response Session 4
Novice/Intermediate/Advanced

Hurricanes and BC:
Defining the Potential Threat

Chris Hebert
Impact Weather

The devastation wrought from a number of storms during the 2004 and 2005 season gives rise to the need for a serious review not only of current forecasting methods but also the way in which the strength, duration and impact of each land-falling storm is communicated to the public, the media and to government agencies. To do their job, DR/BC organizations need to better understand if the next storm is a moderate category two or a devastating category two. Elements to consider include how wide the storm is, how fast it’s moving, the water temperature and variable depth along its projected path. These and other considerations can make two hurricanes of the same category into two considerably divergent types of storms. Having a better understanding of each storm’s characteristics is the best possible tool when planning for how to better prepare and respond.
Chris Hebert is lead hurricane forecaster with ImpactWeather. He began his meteorology career near the southern tip of South America working offshore on a jack-up rig owned by Shell.

Advanced Session 4
Advanced

Generally Accepted Practices: Networking Session

Session registration is limited to 200.
Designed for BC professionals with seven years minimum experience.

Would you like to contribute to the creation of the DRJ/DRII Generally Accepted Business Continuity Practices document? The mission of the DRJ/DRII effort is “to be recognized as a leading source of ‘sound’ Generally Accepted Practices by providing a depository of knowledge and recommendations offered by skilled business continuity practitioners. This session will allow you to provide feedback on the Generally Accepted Business Continuity Practices document. This document is being written by practitioners from the public and private sectors as wells as partner organizations. Join in this ground breaking initiative and gain the insights that will be shared during this session. Be prepared to communicate your questions and/or answers in an interactive roundtable environment. Your expertise will be invaluable to this effort.
Members of the DRJ’s Editorial Advisory Board will facilitate this session.

Information Session 4
Novice/Intermediate/Advanced

More Lessons Learned: A Case Study of Hurricanes Katrina and Rita

Tom Serio
Office Depot

The presentation covers the preparation, recovery and lessons learned from Hurricanes Katrina and Rita during the 2005 hurricane season. Hurricane Katrina’s magnitude, level of impact, and catastrophic results had everyone recovering “out of the box”. At Office Depot, new and creative ways to support associates were implemented across the board. Many steps were taken to minimize the impact from these storms and to expedite the recovery. Many lessons were learned from the events, and will be shared with the attendees. Focus will also be on employee issues and include steps on disaster awareness.
As director of global business continuity for Office Depot, Inc., Tom Serio is responsible for domestic and international BCP development and heads the company’s crisis management team.